Policies and Information
2
17900 Ocean Drive #48 ~ Fort Bragg CA 95437 ~ p.707.964 9350 ~ f.707.964.9320 ~ [email protected] Policies, information and the finer print … Initial Order: $175.00. Minimum Reorder: $100.00. All prices are in U.S. Dollars. FOB: All orders are F.O.B. Fort Bragg, California. Payment Terms: Prepaid with Visa, Master Card, American Express, Discover, PayPal or wire transfers. Net 30 may be given upon full review and acceptance of credit application. Finance Charges: 2% per month (24% annually) on unpaid, past due balances. Drop Shipping: We do not accept wholesale accounts that wish us to drop ship for them. Return Policy: Please contact us prior to returning any merchandise purchased from GlassDharma. Returns must be initiated within 30 days of shipment for full refund (excluding freight). For returns of non-defective merchandise, the customer is responsible for all shipping costs. For all non-defective merchandise returned after 30 days, a 15% re-stocking fee applies. Reseller’s Application & Questionnaire: A reseller’s application & questionnaire must be filled out and returned before any orders can be filled.. http://www.glassdharma.com/documents/Resellers_Application.xls MAP Agreement: Due to the uneven playing field in today’s business world, we have implemented a Minimum Advertised Price program. All wholesale accounts must sign and return the 3 rd page to us before any product can be shipped. http://www.glassdharma.com/documents/MAP_Agreement.doc Lifetime Guarantee against Breakage: Offering an unprecedented lifetime guarantee against breakage, we at GlassDharma stand behind our product, and promise that if it breaks, it will be replaced. IMPORTANT – How our Guarantee works: If you have a customer with a broken straw, replace it for your customer and we will replace or credit you on your next order (your choice). Remember to note the style, diameter, length and color so we know how to compensate you. We do NOT require you, as a reseller, to return broken straws to us. We do not determine the cause of breakage – whether it was defective or breakage resulting from “User error”. Packaging: We have 2 types of packaging.
-
Upload
zero-mchero -
Category
Documents
-
view
216 -
download
1
description
business
Transcript of Policies and Information
17900 Ocean Drive #48 ~ Fort Bragg CA 95437 ~ p.707.964 9350 ~ f.707.964.9320 ~ [email protected]
Policies, information and the finer print …
Initial Order: $175.00. Minimum Reorder: $100.00.
All prices are in U.S. Dollars. FOB: All orders are F.O.B. Fort Bragg, California.
Payment Terms: Prepaid with Visa, Master Card, American Express, Discover, PayPal or wire transfers. Net 30 may be given upon full review and acceptance of credit application.
Finance Charges: 2% per month (24% annually) on unpaid, past due balances.
Drop Shipping: We do not accept wholesale accounts that wish us to drop ship for them.
Return Policy: Please contact us prior to returning any merchandise purchased from GlassDharma. Returns must be initiated within 30 days of shipment for full refund (excluding freight). For returns of non-defective merchandise, the customer is responsible for all shipping costs. For all non-defective merchandise returned after 30 days, a 15% re-stocking fee applies.
Reseller’s Application & Questionnaire:A reseller’s application & questionnaire must be filled out and returned before any orders can be filled..http://www.glassdharma.com/documents/Resellers_Application.xls
MAP Agreement:Due to the uneven playing field in today’s business world, we have implemented a Minimum Advertised Price program. All wholesale accounts must sign and return the 3rd page to us before any product can be shipped. http://www.glassdharma.com/documents/MAP_Agreement.doc
Lifetime Guarantee against Breakage:Offering an unprecedented lifetime guarantee against breakage, we at GlassDharma stand behind our product, and promise that if it breaks, it will be replaced. IMPORTANT – How our Guarantee works:If you have a customer with a broken straw, replace it for your customer and we will replace or credit you on your next order (your choice). Remember to note the style, diameter, length and color so we know how to compensate you. We do NOT require you, as a reseller, to return broken straws to us. We do not determine the cause of breakage – whether it was defective or breakage resulting from “User error”.
Packaging:We have 2 types of packaging.
1) Our Online packaging (OL) consists of plain chipboard boxes 9” x 1” x 5/8” with labeling that includes stock number and UPC code. This is designed for compact & more economical shipping.
2) Brick & Mortar packaging (BM) consists of a corrugated “tray” with a chipboard sleeve that goes over it. This is designed for easy display as the straws can be seen in the packaging. It hangs easily on peg hook or slatboard display systems
No plastic is used in any of our packaging. Our hemp sleeves are packaged in compostable cellophane sleeves with a paper hang tag. The cello sleeves and the hang tag are biodegradable and compostable (as is all of our packaging.)
Pricing is the same for any item regardless of what type of packaging is ordered, however, the stock number and UPC code would be different for the same item with different packaging.
Access to current information:You can always get current wholesale information from our website. On the left menu the last button you will see is “Wholesale”. The password is “dharma” (without the quotes).Keep an eye out for our periodic newsletters. They have information about current specials and new items. Remember: you need to request the special when ordering.
