Ross 23 years old.

Fraternal twin.

Used to work in recruitment, now looking for a career change.

Originally from Devon.

Enjoys relaxed travelling and surfing.

Problem Discovered pain points: surfing when overseas

Ross would love to have the option to go surfing but no way to know where he can hire surfboards

He uses MagicSeaweed - an existing surfing app that has several limitations:

• inability to solve the above.

• only business that pay get listed.

• only really good within the UK

Problem Ross would like an app where he can findall the information he needs to decide whether he wants to go for a surf includingif there are places for him to hire surf gear nearby.

Research • Used contextual inquiry to gain information and

insights about Ross and his pain points.

• Conducted participatory design session with Ross which involved sketching ideas.

• I sketched a ton of ideas and narrowed them down through collaboration with Ross.

• The user flow helped focus on the important steps and features that should appear on the app.

Prototype • First created a paper prototype with pen and paper.

• Then used pop to turn this paper prototype into a clickable/interactive prototype that the user could interact with as if they were using it as an app. This was in order to test whether the app would is useful to the user and meet their goals.

TestingTested prototype with users.

Discovered a couple of issues:

1) Users did not know that they could scroll down from the info screen to get to further information.

2) Users did not know they could double tap on location icon to get more

information.

3) users were a bit confused about the first page when you would open up the app.

https://popapp.in/projects/53904dbb109dcbb33267373c/preview

Learnings• I learned that users needed to know where to go.

• . Users needed to know they could scroll down; they needed to know when to tap on an icon that didn’t resemble an actual button.

Next steps • add a tooltip or indicate that the location icon

can be double tapped.

• test the search interface to see if it makes sense and users can navigate.

• add a social functionality for more timely information about surf conditions.

• more testing and iterations.