Operations Management Operations Strategy in a Global Environment.
PMP for Operations & Non-Project Environment
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Transcript of PMP for Operations & Non-Project Environment
PMP® For Career Progression in
Operations & Non-Project Environment
PMP is registered marks of The Project Management Institute, Inc.
Slide 2 http://www.edureka.co/pmp
Know Your Instructor
Nishant Shukla, PMP, ITIL
® 24+ Years of industry experience across various industries like IT – Application
Development, Telecommunication, Back Office , BPO/KPO, Banking (Credit/Debit
Card domain)
® Worked with organizations like Cisco Systems, Hewlett-Packard, dz cards(India)
® 12+ Years on Project/Program Management positions
® Over 11,000 hrs. of classroom training experience
® 700+ Management workshops conducted and trained thousands of professionals
® Training conducted for clients like GMR, ABB, Wipro, Oracle, HP, Mphasis, SAP,
IBM, Cisco Systems, Unisys Global, Cinepolis, Satyam, Accenture, ITC InfoTech, NIIT
Technologies, Honda Motors, Logica to name few from list of hundreds
Slide 3 http://www.edureka.co/pmp
What will you learn today?® Decoding the eligibility criteria for PMP®
® Understanding types of project in BPO/Call Centres, BFSI Sector
® Calculating PM experience while working in Operations
® Use of PM Methodology in Operations/Non-project environment
® Using an offline tool to calculate hours to showcase PM experience
® Career progression with PMP® in Operations/Non-project environment
® Q & A
PMP is registered mark of The Project Management Institute, Inc.
Slide 4 http://www.edureka.co/pmp
Educational Background PM Experience PM Education
® High School Diploma® Associate’s Degree or® Global Equivalent
® 60+Months® 7,500 +Hours
® 35 Contact Hours
® Bachelor’s Degree or® Global Equivalent
® 36+ Months® 4,500+ Hours
® 35 Contact Hours
Prerequisites
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Calculating Project Experience
Project A Duration: 4 MonthsProject B Duration: 6 Months
Cumulative Project Duration: 10 Months
Project A - 4 months
Project B - 6 months
Overlapping:
2 Month
January September
® Record the projects management hours individually regardless of the number of projects you include.
® Projects must be non-overlapping
® Your title in the project is not important
® Consider all of the projects that you have worked on in last 8 years.
® Designation during the specified project management work does not matter
For 2 projects together, total project management experience that can be reported: 9 Months
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Basic QuestionFirst question that comes to everyone’s mind when
they plan to go for PMP Certification
Am I Eligible?
4500/7500 Hours of PM Experience
Worked on Projects? (Any Role/Title)
Worked in Operations (Any Role/Title)
Not a problem, I remember all the
projects I’ve worked on
I don’t know if I’m eligible!! I never
worked on Projects!!
Initiate the process
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Projects in Operations Environment
Due Diligence
Planning & Preparation Transition Production
Monitoring Steady State
Project Operations
Operational Work Performance Reporting Identify and resolve day to day issues Process Compliance Supervise and Coach
teams
Project Work Business Planning Resource/Shift Planning Lean / Six Sigma Projects
Efficiency Gain to offset Volume Growth Process Improvement Cost Optimization Root Cause Analysis for major deviations
Capacity/HC Planning for next fiscal year
Training for new employees Automation Benchmark Analysis Cost Benefit Analysis Quality Planning
Slide 8 http://www.edureka.co/pmp
Calculating Project Management ExperienceDomain Task Hours
Initiating
Performed project assessments to check the feasibility of new products or services. 40
Performed key stakeholders analysis to ensure expectation alignment and gain support for the success of the project.
10
Define the high-level scope of the project based on business and compliance requirements to meet the customer project expectations.
35
Identified and documented high level risks, assumptions and constraints using historical data and expert judgment in order to identify project limitations.
0
Develop the project charter by further gathering and analysed stakeholders requirements in order to document project scope, risks, issues, assumptions and milestones.
0
Initiating Total 85
Planning
Identify key project team members and define roles and responsibilities to create a project organization structure to develop a communication plan.
20
Create the work breakdown structure with the team to develop the cost, schedule, resource, quality and procurement plans.
60
Planning Total 80
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Adding Project Hours in Application Form
8 5
8 0
Performed project assessments to check the feasibility, stakeholders analysis to ensure expectation alignment and gain their support and defined the high-level scope of the project based on business and compliance requirements
Identified key project team members and defined R&R, Create the work breakdown structure with the team to develop the cost, schedule, resource, quality and procurement plans.
Sample
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Is Title Important?
Project ManagerAnalyst ArchitectSupervisor
Team Lead
Tech Lead
SMEEn
gine
er
Programmer
Vendor Management
Test lead
Qua
lity
lead
Training LeadFacilitatorAssociate Project Manager
Functional Lead
Client Manager
Compliance Lead/ Manager
Project Sponsor
Purchase Manager
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Project Management is everywhere
Associate /Support Engg.
Team Lead /Supervisor
Assistant Ops Manager
Operations Manager
Service Delivery Manager
Functional Manager
Director
Transition Lead
Transition Manager
Sr. Transition Manager
Transition program Manager
Account Manager
Functional Consultant
Account Director
Sr. Consultant
PMP certification helps you: Do more in your current position, Career progression or Take on diverse jobs
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Physical Classroom
Advantage edureka!
Commute wastes time
Lack of recall value
No self-paced learning options
Lack of flexibility
Live and Interactive Online Classes
Flexibility to re-attend or re-schedule the class
Lifetime Access to the Class Recordings in Learning Management System (LMS)
24 X 7 On Demand Technical Support
Post Course Support
Advantage edureka!
Questions
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Slide 14 Course Url
For any queries feel free to reach out to us at: [email protected]