PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM...
-
Upload
egbert-fox -
Category
Documents
-
view
215 -
download
0
Transcript of PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM...
![Page 1: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/1.jpg)
PMI’s
San Francisco Bay Area Chapter
Presents
Remote Project Teams
by:
Joan Knutson, President
PM Guru Unlimited
by:
Joan Knutson, President
PM Guru Unlimited
![Page 2: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/2.jpg)
Teams aren’t cohesive
just because you say they are.
You have to work at it,
especially remote teams.
Teams aren’t cohesive
just because you say they are.
You have to work at it,
especially remote teams.
![Page 3: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/3.jpg)
Schedule
Quality
Resources
Teams
![Page 4: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/4.jpg)
Remote
Global
Virtual
Distance
![Page 5: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/5.jpg)
CriteriaCriteria
Different
• country . . . . . . . . . . . . . . . .
• state / province . . . . . . . . .
• city / town . . . . . . . . . . . . . .
• campus . . . . . . . . . . . . . . . .
• building . . . . . . . . . . . . . . . .
• floor . . . . . . . . . . . . . . . . . . .
• cubicle . . . . . . . . . . . . . . . . .
Different
• country . . . . . . . . . . . . . . . .
• state / province . . . . . . . . .
• city / town . . . . . . . . . . . . . .
• campus . . . . . . . . . . . . . . . .
• building . . . . . . . . . . . . . . . .
• floor . . . . . . . . . . . . . . . . . . .
• cubicle . . . . . . . . . . . . . . . . .
YES NO
![Page 6: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/6.jpg)
Topics
Cohesive, Productive Remote Teams
Topics
Cohesive, Productive Remote Teams
Difficulties
8 Guidelines
Difficulties
8 Guidelines
![Page 7: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/7.jpg)
Logistics DifficultiesLogistics Difficulties
Geography
Travel Time
Time Zones
= Coordination
= Lost Work
= Scheduling
![Page 8: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/8.jpg)
Organizational DifficultiesOrganizational Difficulties
Protocols
Not Invented Here (NIH)
Language
Winner / Loser
Ownership
Slang / Acronyms
![Page 9: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/9.jpg)
Cultural DifficultiesCultural Difficulties
Etiquette
Language
Norms
Insensitivity
Misunderstanding
Inappropriateness
![Page 10: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/10.jpg)
Difficulties Result InDifficulties Result In
Incorrect assumptions
Unfounded fears
Overreaction creating bureaucracy
Impatience to follow processes
Incorrect assumptions
Unfounded fears
Overreaction creating bureaucracy
Impatience to follow processes
![Page 11: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/11.jpg)
Topics
Cohesive, Productive Remote Teams
Topics
Cohesive, Productive Remote Teams
Difficulties
8 Guidelines8 Guidelines
Difficulties
8 Guidelines8 Guidelines
![Page 12: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/12.jpg)
#1 Be Sensitive to Culture#1 Be Sensitive to Culture
Think before speaking
Ask if appropriate
Share if inappropriate
Research likes and dislikes
Conduct seminars
Co-locate teams
Make expatriate assignments
Think before speaking
Ask if appropriate
Share if inappropriate
Research likes and dislikes
Conduct seminars
Co-locate teams
Make expatriate assignments
Culture is the acceptable protocol relative to how one behaves and communicates.
![Page 13: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/13.jpg)
#2 Orchestrate Face-to-face Meetings#2 Orchestrate Face-to-face Meetings
What they look like
How they hold their heads
Their hot buttons
What makes them laugh
Their kids, pets ...
Personal “inside” stories
What they look like
How they hold their heads
Their hot buttons
What makes them laugh
Their kids, pets ...
Personal “inside” stories
No amount of money is too much.
![Page 14: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/14.jpg)
#3 Provide a Consistent Communication Protocol#3 Provide a Consistent Communication Protocol
Schedule
• same day
• same agenda
Held on time
Same reports
Accessible project database
Schedule
• same day
• same agenda
Held on time
Same reports
Accessible project database
What a remote team needs most is stability.
![Page 15: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/15.jpg)
#4 Establish Roles and Responsibilities#4 Establish Roles and Responsibilities
Within context of team
Relative to tasks in WBS
Within context of team
Relative to tasks in WBS
Who am I?
Who are you?
What do I do?
What do you do?
![Page 16: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/16.jpg)
#5 Isolate Single Point of Contact#5 Isolate Single Point of Contact
Receive message
Filter
• handle
• forward in batch mode
Feedback to sender
Follow-up to closure
Receive message
Filter
• handle
• forward in batch mode
Feedback to sender
Follow-up to closure
Should everyone at every location be encouraged to talk to everyone at every other location?
![Page 17: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/17.jpg)
#6 Initiate “Inclusive” Celebrations#6 Initiate “Inclusive” Celebrations
Cut the cake(s); champagne
Trinkets
Picture bulletin board
Chain letter
Bartholomew
Cut the cake(s); champagne
Trinkets
Picture bulletin board
Chain letter
Bartholomew
One of those intangible ways that energize teams to be cohesive.
![Page 18: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/18.jpg)
#7 Educate on E-Mail, Teleconferencing, Videoconferencing
#7 Educate on E-Mail, Teleconferencing, Videoconferencing
Teleconferences
Video conferences
Webcasts
Teleconferences
Video conferences
Webcasts
Provide the best technology and associated training available.
![Page 19: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/19.jpg)
#8 Add Time & Money to the Project Plan#8 Add Time & Money to the Project Plan
To . . .
Set up protocols
Have teams contribute
Take trips
Pay for technology
Use gimmicks
![Page 20: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/20.jpg)
Remote
Global
Virtual
Distance
SummarySummary
![Page 21: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/21.jpg)
Topics
Cohesive, Productive Remote Teams
Topics
Cohesive, Productive Remote Teams
DifficultiesDifficulties
8 Guidelines8 Guidelines
DifficultiesDifficulties
8 Guidelines8 Guidelines
![Page 22: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/22.jpg)
DifficultiesDifficulties
Logistics• geography• travel time• time zones
Logistics• geography• travel time• time zones
Organization• protocols• NIH• language
Organization• protocols• NIH• language
Culture• etiquette• norms• language
Culture• etiquette• norms• language
![Page 23: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/23.jpg)
Difficulties Result InDifficulties Result In
Incorrect assumptions
Unfounded fears
Overreaction creating bureaucracy
Impatience to follow processes
Incorrect assumptions
Unfounded fears
Overreaction creating bureaucracy
Impatience to follow processes
![Page 24: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/24.jpg)
8 Guidelines For Managing Remote Teams
8 Guidelines For Managing Remote Teams
1. Be sensitive to culture
2. Orchestrate face-to-face meetings
3. Provide a consistent communication protocol
4. Establish roles and responsibilities
5. Isolate single point of contact
6. Initiate “inclusive” celebrations
7. Educate on e-mail, teleconferencing, etc.
8. Add time and money to the project plan
1. Be sensitive to culture
2. Orchestrate face-to-face meetings
3. Provide a consistent communication protocol
4. Establish roles and responsibilities
5. Isolate single point of contact
6. Initiate “inclusive” celebrations
7. Educate on e-mail, teleconferencing, etc.
8. Add time and money to the project plan
![Page 25: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/25.jpg)
Teams aren’t cohesive just
because you say they are.
You have to work at it,
especially remote teams.
![Page 26: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/26.jpg)
Sorry . . .Sorry . . .
No singing contest this No singing contest this year, maybe next year.year, maybe next year.
![Page 27: PMI’s San Francisco Bay Area Chapter Presents Remote Project Teams by: Joan Knutson, President PM Guru Unlimited by: Joan Knutson, President PM Guru Unlimited.](https://reader035.fdocuments.in/reader035/viewer/2022062716/56649ddc5503460f94ad32be/html5/thumbnails/27.jpg)
Questions & CommentsQuestions & Comments
Joan KnutsonJoan Knutson
PM Guru UnlimitedPM Guru Unlimited
1 (866) 4-PM-Guru1 (866) 4-PM-Guru
[email protected]@joanknutson.com
www.joanknutson.com
Speaker, Consultant, Courseware DeveloperSpeaker, Consultant, Courseware Developer
Copyright © 2005 PM Guru Unlimited