PM Assignment 1_Maojie CHen_10924633
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32451 Project Management– MASC Training Consultants Case Study for Assignment 1 Faculty of Engineering and IT ASSIGNMENT SUBMISSION SHEET - Individual Subject Name: Project Management Subject No.: 32541 Family Name: Chen Given Name: Maojie Student No.: 10924633 Email : [email protected] u.au Tutor: Alan Sixsmith Tutorial Day: Wednesday Time : 7.30pm Room No.: 10.02.32 0. Lecturer: Alan Sixsmith Assignment No.: 1 Topic: MASC Training Consultants - Case Study Due Date: 6pm, 13 th September 2010 If not submitted on time give details of approved extension or attach approval: I have carefully read, understood, and have taken into account all the requirements and guidelines for assessment and referencing in the subject outline. I affirm that this assignment is my own work; that it has not been previously submitted for assessment; that all material which is quoted is accurately indicated as such; and that I have acknowledged all sources used fully and accurately according to the requirements. I am fully aware that failure to comply with these requirements is a form of cheating and could result in disciplinary action. Signature: ___________________________________Date:_______________________ Subject Number: 32541 Subject Name: Project Management Lecturer: Alan Sixsmith Topic: MASC Training Consultants - Case Study Assignment No.: 1 Due Date: 6pm, 13 th September 2010 Student Name: Maojie Chen Student ID: 10924633 Office Use Only Received (stamp and initial) Office Use Only Received (Tutor’s Signature) RECEIPT
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Transcript of PM Assignment 1_Maojie CHen_10924633
32451 Project Management– MASC Training Consultants Case Study for Assignment 1
Faculty of Engineering and IT
ASSIGNMENT SUBMISSION SHEET - Individual
Subject Name: Project Management Subject No.: 32541
Family Name: Chen Given Name: Maojie
Student No.: 10924633 Email:
u
Tutor: Alan Sixsmith
Tutorial Day: Wednesday Time: 7.30pm Room No.: 10.02.320.
Lecturer: Alan Sixsmith Assignment No.: 1
Topic: MASC Training Consultants - Case Study
Due Date: 6pm, 13th September 2010
If not submitted on time give details of approved extension or attach approval:
I have carefully read, understood, and have taken into account all the requirements and guidelines for
assessment and referencing in the subject outline. I affirm that this assignment is my own work; that it
has not been previously submitted for assessment; that all material which is quoted is accurately
indicated as such; and that I have acknowledged all sources used fully and accurately according to the
requirements. I am fully aware that failure to comply with these requirements is a form of cheating and
could result in disciplinary action.
Signature: ___________________________________Date:_______________________
Subject Number: 32541
Subject Name: Project Management
Lecturer: Alan Sixsmith
Topic:MASC Training Consultants - Case Study
Assignment No.: 1
Due Date: 6pm, 13th September 2010
Student Name: Maojie Chen
Student ID: 10924633
Office Use OnlyReceived
(stamp and initial)
Office Use OnlyReceived
(Tutor’s Signature)
RECEIP
T
32451 Project Management– MASC Training Consultants Case Study for Assignment 1
32541 – Project Management
Assignment 1 :
MASC Training Consultants – Case Study
Due: 09/13/2010
Report by:
Maojie Chen 10924633
Tutor: Alan Sixsmith
Lecture: Alan Sixsmith
32451 Project Management– MASC Training Consultants Case Study for Assignment 1
Signatory Page
Project Charter Statement Approval / Signatures
In signing this paper I confirm I have read through the document contents and agree
with the information detailed in all pages.
Name Role Signature Date
Any subsequent changes to the scope of this document are subject to change control and
appropriate sign off.
32451 Project Management– MASC Training Consultants Case Study for Assignment 1
Executive Summary
As the current limitation of resource like software and hardware, does not meet
increasing the demand for corporate training, a new training centre will need to
be built to secure major clients over the last 2 years and develop new clients. In
addition, the new technique in education and management will be implemented
in new centre. The purpose for this project charter is to provide essential
contents as a guide line for project management, and describe how the project
team will provide MASC Training Consultants with management program about
new training centre.
The project chart presents how the project will be conducted; having a clear
scope and MOV, providing a well organized Work Breakdown Structure to
implement the project, and detailed analyzing risks. However, time and budget
estimation given from project plan is rough. The time and budget based events
will not be accurate to some extent, such as the implementation of some
deliverable may change because of the variation of time and budget. Therefore,
more detailed and accurate time and budge estimation should be completed in
the later process.
In addition, this project charter does not consider the other unexpected issues
which may happen during the process of implementing the project; as a result,
more reliable implementation strategies need to be investigated as the program
goes on.
32451 Project Management– MASC Training Consultants Case Study for Assignment 1
Table of Content
1. Background...................................................................................................1
2. The project’s Measurable Organization Value...............................................1
3. The project stakeholders...............................................................................1
4. The project’s scope:......................................................................................2
4.1 In scope..................................................................................................2
4.2 Out of scope...........................................................................................3
5. Three level Work Breakdown Structure.........................................................3
6. High Level Risk Analysis...............................................................................5
7. Success Criteria............................................................................................7
8. Recommendations........................................................................................7
Appendices...................................................................................................8
32451 Project Management– MASC Training Consultants Case Study for Assignment 1
1. Background
As a well developed organization in the training area, MASC Training
Consultants (MTC) offers diverse courses like training technical skills,
management skills, and executive skills etc. While some of the courses are
designed based on the specific customers’ requirement, the others are standard
courses which provide service for trainees from different organizations.
In the past two years, MTC have established tight relationship with several
important clients. Due to the increasing demand for the corporate training, MTC
made a decision to expand a new training centre and offer the first training
course on Monday June 6th, 2011.
The technology components sub-project needed for the new training centre
includes the technology using in the training equipments and the additional
support systems. This coves all the aspects related to training software and
hardware, network infrastructure and security and so on.
2. The project’s Measurable Organization Value
In order to secured several major clients and meet the increasing the
demand for corporate training, a new training centre based new training
system that allows MASC Training Consultants (MTC) to handle 50%
more customers within 2 years of implementation.
Provide technology components in actual training and manage systems
that increase customer satisfaction 50% through customer satisfaction
survey and improve the efficiency and effectiveness of management
through a new system.
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32451 Project Management– MASC Training Consultants Case Study for Assignment 1
3. The project stakeholders
The stakeholders for this project are:
Name Role Contact Details
Simone Forde CEO [email protected]
Stuart Johns CIO [email protected]
Brad Miller CFO Brad . Miller @masc.com.au
Fabrice Simpson CNO Fabrice. [email protected]
Maojie Chen Project Manager [email protected]
Shane Battier IT Operations Manager Shane . [email protected]
Chase Budinger The head of Customer
Service
Chase . [email protected]
Mike Harris The head of Sales &
Marketing
Mike . [email protected]
Jordan Hill The head of Financial
Planning
Jordan [email protected]
Luis Scola The Training Manager Luis . Scola @masc.com.au
Jared Jeffries Trainer Jared [email protected]
Courtney Lee Trainer [email protected]
Ben Stanley Trainer [email protected]
Dina lock Trainer [email protected]
Quistis Trepe Trainer [email protected]
Kyle Lowry Trainer KyleLowry@ masc.com.au
4. The project’s scope:
1.1 In scope
1. Sign a contract with Broadway Construction
2. Purchase software to handle all business function
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32451 Project Management– MASC Training Consultants Case Study for Assignment 1
3. Purchase hardware, network infrastructure and security solutions
via an RFP
4. Migrate application and data to new training building
5. Determine training room and breakout room
6. Design wireless internet access
7. Train staff
8. Contract management for Refurbishment, software, hardware,
network infrastructure and security solutions
9. Develop IT architecture
10.Develop test plan for new system
11. Implement new system
12.Conduct request for proposal process for Refurbishment, software,
hardware, network and security solutions
1.2 Out of scope
1. Maintenance of new software, hardware, network infrastructure
and security solutions
2. Find and hire trainers for training MTC staffs
3. Find and hire new staffs
4. Building refurbishment
5. Three level Work Breakdown Structure
MASC Training Consultants Project
1. Sign a contract with Broadway Construction
1.1 Present requirement
1.2 Negotiation
Milestone: The contract signed
2. Purchase software to handle all business function
2.1 Present requirement
2.2 Negotiation
Milestone: Sign a contract with software company
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32451 Project Management– MASC Training Consultants Case Study for Assignment 1
3. Purchase hardware, network infrastructure and security solutions via an
RFP
3.1 Selection criteria
3.2 Select vendors
3.3 Run the RFP
3.4 Vendors selected
Milestone: Sign contracts with vendors
4. Migrate applications and data to new training building
4.1 Identify applications and data to be migrated
4.2 Implement migration
Milestone: Application and data migration completed
5. Determine training rooms and breakout rooms
5.1 Analyse requirements
5.2 Select appropriate training rooms and breakout rooms
Milestone: Rooms determined
6. Determine wireless internet access
6.1 Design a plan
6.2 Implement the plan
Milestone: wireless internet access determined
7. Train staff
7.1 Design a training plan
7.2 Implement the training plan
Milestone: Staff trained
8. Contract management for refurbishment, software, hardware, network
infrastructure and security solutions
8.1 Design RFPs
8.2 Select and monitor third-party
8.3 Review upon completion
Milestone: Contract management completed
9. Develop IT architecture
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32451 Project Management– MASC Training Consultants Case Study for Assignment 1
9.1 Review the existing architecture
9.2 Technologies to be used
9.3 Various individual architecture plans (Network, communication,
data, security architecture plans etc.)
Milestone: Architecture plan documented
10.Testing new system
10.1 Test plan
10.2 Test result report
Milestone: Testing completed
11. Implement new system
11.1 New system configuration
11.2 New system maintenance
Milestone: New system implemented
12.Conduct RFPs process for software, hardware, network infrastructure
and security solutions
12.1 Business requirements
12.2 RFP preparation and response
12.3 Evaluation and selection
Milestone: RFPs process completed
6. High Level Risk Analysis
It is important to realize that this project may confront many different
unexpected issues which can impact the project progress. Therefore, analysing
and identifying risk in advance is very necessary in project management. When
the project starts, we can prepare for the potential threats and minimize or
eliminate the chance of risk occurring.
Here is a detailed as risk analysis shown bellow:
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32451 Project Management– MASC Training Consultants Case Study for Assignment 1
# RiskLikelihoo
dImpact
Mitigation/Contingency
Strategy
1
Staffs do not
support new
project
H HHighlight the benefit of the
new product
2 Software bugs H MAsk software company to
fix the bugs
3
Business
requirement
change
H H
Convene a meeting with
stakeholders to discuss the
plan
4Misunderstanding
the requirementsH H
Make sure all stakeholders
clearly understand the
requirements and signoff
the documents
5Lose data when
migratingM H
Ensure the data safely
migrate
6
Refurbishment do
not match the
company
standards
M HTrack the refurbishment
regularly
7Refurbishment
delaysM H
Track the refurbishment
regularly
8
Staff turnover or
key member
leaves
M HShare key information to
other members
9 Increasing cost M M Cost control
10
Test plan do not
meet all the
requirements
M MReview test plan and revise
the test plan
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32451 Project Management– MASC Training Consultants Case Study for Assignment 1
11
Poor materials and
grogram for
training staffs
M MReview the training plan
and revise the training plan
12
Staffs lack
technical
knowledge
M LProvide an extensive
training to staffs
13
New security
issues have been
identified
L H
Ask the selected vendors to
fulfill the new security
issues
14
Software is not
user interface-
friendly
L H
Give staffs’ feedback to
software company and ask
to update software
15Ineffective training
programL H Review training program
16 Poor team skills L M Assessments
Legend for Likelihood & Impact: H: High; M: Medium; L: Low
7. Success Criteria
1. The number of trainees and clients increases significantly. Not only
MTC secures old clients but also develops new clients.
2. Expand business. MTC initiate several new courses to meet the
requirement of market.
3. The cost of project is within the expectations of MTC.
4. The project is finished within the prescribed time. The first training
course starts on schedule.
5. The quality of education is improved. Customer complaints reduce, and
increase customer satisfaction through customer satisfaction survey.
6. Reduce the cost and time consumption on training centre management
by using new system.
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32451 Project Management– MASC Training Consultants Case Study for Assignment 1
7. MTC can earn $3 million return on investment from new training centre
with in 3 years
8. Recommendations
Although the project plan about creating the new training centre and the
technology components sub-project provides timely and useful estimation for
the entire project, it still has some deficiency. The actual progress may not fit the
plan such as the time and budget completely because of the rough estimation.
Therefore, more detailed and accurate time and budge estimation should be
completed in the later process. In addition, this project plan does not consider
the other unexpected issues which may happen during the process of
implementing the project; as a result, more reliable implementation strategies
need to be investigated as the program goes on.
Appendices
The Budget components are as follows:
Budget Component $A(millions)
Software (purchase & implementation) 0.2Database (purchase & implementation) 0.2Training (MTC staff) 1.5Hardware and network infrastructure (purchase & implementation)
1.8
Security components (purchase & implementation)
0.5
Project staff costs (MTC staff only) 0.8Training Centre Refurbishment 2.5Contingency 2.5Total 10
8
