SABB PlatinumVisa Credit CardPrivileges guide

Welcome

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You’re a high achiever, driven by ambition and

determined to succeed. The SABB Platinum Visa

Credit Card is designed to match your lifestyle.

SABB Platinum Visa Credit Card brings you

benefits specifically tailored to meet your needs,

highly competitive terms, exclusive rewards and

a growing range of privileges.

It’s an ever-changing collection of cardholder

benefits, continually enhanced to help you enjoy

your Platinum experience.

This booklet will tell you more about the many

privileges of the SABB Platinum Visa Credit Card

lifestyle.

More secure with SABB Platinum Visa Credit Card 3

SABB Platinum Visa Credit Card benefits 5

e-statements 6

Card Service Centres 7

Privileges 8

Payment methods 9

“ICSABB” Rewards Programme 10

Fees 11

Free Credit Protect 12

SABB Takaful Credit Protection - Exclusions 13

Protection 14

Summary of cover 17

SABB AQSAT 23

Terms and Conditions 25

Table of contents

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SABB Platinum Visa Credit Card is more secure

than ever with the embedded microchip that

provides a high level of security and convenience

since the data stored inside the chip is encrypted,

preventing fraudulent use of the card. In addition

to this, a credit card PIN code will have to be used

along with the card to pay for all purchases and

for cash withdrawals. For that, please ensure you

activate your card and get a PIN code as soon as

you receive the card so you can enjoy all of its

benefits.

How to get a PIN code for your SABB Platinum

Visa Credit Card

• Ifthisisaneworreplacementcard,pleasecall

us on 800 124 8888 and follow the instructions

of the customer service representative to obtain

a PIN code instantly and easily

• Ifthecardisarenewedcard,thenyoucan

continue using your current PIN code

• ThePINcodecanbechangedeasilyatanytime

through any SABB ATM or by calling

SABB Direct

More secure withSABB Platinum Visa Credit Card

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How to use your SABB Platinum Visa Credit

Card at retail outlet Point-of-Sale (POS)

terminals*

1. The cashier will insert your card in the chip-card

reader of the POS terminal.

2. The card must stay inside the POS terminal

during the processing of the purchase transaction.

3. Wait until the cashier requests you to enter

your PIN.

4. Enter your card PIN and wait for the approval

response.

5. Once the transaction is approved, collect your sales

receipt along with your card from the cashier.

* This method is applied only when the POS terminal supports chip-card technology. If the POS terminal does not support this, then the card will have to be swiped using the magnetic stripe.

Note: Internet transactions do not require the credit card PIN code. Instead, they can only be performed by entering the 3-digit Customer Verification Value (CVV) found on the back of the card.

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• SABBPlatinumVisaCreditCardoffersyou

all the features of a Credit Card that is fully

Shariah-compliant. The Platinum Visa Credit Card

is based on the Tawarruq principle, under which

the outstanding balance is paid off by a Tawarruq

transaction, giving you the facility to make partial

payments at your own convenience

• Preferentialcurrencyconversionrate

• Emergencylostorstolencardreplacement

within two business days

• TelephoneandInternetbankingservices

• Cashwithdrawalupto50%ofthecardlimit

• Emergencycashadvanceservicesworldwide

• e-statements

• “ICSABB”rewardsprogramme

• Freesupplementarycards(upto8)

• FreeCreditProtect

• ExtendedWarranty

• Medicalandlegalreferral

• PurchaseProtection

• FreeBaggageProtectionprogramme

• FreeSABBSMSAlertservice

• SABBAQSATprogramme

SABB Platinum Visa Credit Card benefits

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e-statements

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e-statements provide flexibility, convenience and

security by enabling you to view your monthly

SABB Credit Card statement online. You can

view up to three of your latest statements by

downloading them in PDF format or printing them

from SABBNET.

To access your e-statement, simply:

1. Log on to your account on SABBNET and then

click on the “statements/advices” field located on

the left-hand side of the page.

2. Click on “e-statement” on the drop-down menu.

3. Click on the monthly statement you wish to view.

If you are not registered with the SABBNET

service, please go to www.sabb.com for online

registration, or call SABB Direct on 800 124 8888.

A network of dedicated Card Service Centres offers

services such as card delivery, card replacement,

card activation, re-printing of card statements,

re-issuing of “ICSABB” certificates, advice on due

amounts and many other convenient services.

Card Service Centre locations:

• Central Region: Riyadh, Al Warood Branch,

King Abdulaziz Street

• Western Region: Jeddah, Al Khaldiyah Branch,

Prince Sultan Street

• Eastern Region: Khobar, Al Agrabiah Branch,

Makkah Street

Card Service Centres

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PrivilegesLocal privileges:

For the latest local offers, please refer to the

special-offerflyers(enclosedwiththispack).

International privileges:

To check out our latest international privileges,

please visit:

http://platinumcard.visacemea.com

Unique merchant offers

To view a full set of available offers, please visit:

English:

http://visacemea.com/wv/platinum/main.jsp

Arabic:

http://www.visamiddleeast.com/uv/promos/

dining.jsp

Monthly payments must be made in Saudi Riyals

using one of the following methods:

1. ThroughSABBNET(ourInternetbankingservice

www.sabb.com)forSABBAccountholders.

2. Accountholders may also contact us on

800 124 8888.

3. Through the SADAD service using biller

ID ‘’029’’.

4. By wire transfer from any bank to your

card number.

5. By providing us with standing instructions, in

writing, to directly debit your SABB account and

settle your monthly payment due.

6. By visiting any of our branches for cash payment

over the counter or through cash deposit

machines.

7. By writing a cheque* in favour of your card

account and handing it in at any of our

branches, or mailing the cheque to:

SABB, Card Products Division,

P.O. Box 69718, Riyadh 11557

*Cheque payments should be received by the Bank 7 days before the payment due date to avoid the late payment fees.

Payment methods

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“ICSABB” RewardsProgramme

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“ICSABB” is a unique loyalty programme that

rewards you for using SABB Credit Card. We offer

one “ICSABB” point for every SAR 10 spend on

yourSABBCreditCard(cashadvancesandSADAD

transactionsareexcluded).Onceyoucollect1,000

points(equivalenttoSAR100),youwillbeableto

redeem the points instantly by swiping your SABB

Credit Card at the Point-of-sale machine installed at

the cash counter against free purchases at a wide

range of merchant partner outlets Kingdom-wide.

The amount can be redeemed in multiples of 100.

You may also use “ICSABB” points to pay your

SABB Credit Card Annual Fees and benefit from a

special discount. For the latest “ICSABB” offers

and updated list of participating merchants, please

visit our website www.sabb.com or call SABB

Direct on 800 124 8888.

Note: The Bank may inform SABB Cardholders about any additions or terminations regarding the participating merchants or amendments in the merchants’ offers in a manner to be decided by the Bank.

Fees Annual fee* SAR 475 Tawarruq profit margin on the outstanding balance** 28.68% Supplementary Cards Free Late payment penalty fee*** SAR 100 Cash advance fee SAR 100 Lost stolen card re-issuance SAR 100 Copy of statement SAR 25 Copy of sales voucher SAR 25 Hotel/airlines/car rental voucher copies SAR 100

*Not applicable to SABB Premier Account holders

**The annual percentage rate (APR)

***To be paid to certified charity organisations

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SABB provides you peace of mind with our free of

charge Credit Protection shield, it takes care of the

burden of your loved ones in the unfortunate event

of your total and permanent disability or death by

settling the total outstanding balance of your Credit

Card. What’s more, there are no additional monthly

charges levied on you to benefit from this feature.

Limit of protection

• 100%oftheoutstandingbalanceuptoSAR75,000

Note: Credit Protection is limited to an aggregate limit of SAR 100,000 on all types of Credit Cards held by the Primary Cardholder.

In the event of a claim

Just call SABB Takaful Service Centre on

800 126 0006 and submit the relevant documents

within 60 days of the incident.

Free Credit Protection

• Primary Cardholders below the age of 18 and above 64• Engaging in or training for any dangerous or hazardous sports, competitions or activities. Hazardous sports or activities may include the following: 1. Any form of aerial flight including light aircraft, monoplanes, ballooning, hang-gliding, parachuting, etc. 2. Winter sports such as sleighing, ski jumping, ice hockey, etc. 3. Water sports such as powerboats, water skiing, jet skiing, diving, etc. 4. Horse riding activities such as hunting, jumping, polo, racing, etc. 5. Climbing activities such as mountaineering, rock-climbing, potholing, abseiling, etc. 6. Participation in any kind of power-vehicle race, rally or competition. 7. Judo, boxing, karate, wrestling and other martial arts of any kind. 8. Bungee jumping.• Suicide, attempted suicide or self-inflicted injuries by the Participant, while sane or insane• Punishment of the Participant by the due process of law• Influence of alcohol, narcotics or drugs• The committing, or attempting to commit or the aiding or abetting by the Participant of any unlawful act even if, in doing so, there was no intention by the Participant to cause himself injury or sickness• Pre-existing conditions• Engaging in aviation other than as fare-paying passenger on a regular route of a licensed scheduled aircraft• Participant’sactiveparticipationinwar(whether declaredornot),civilwar,insurrection,riot,terrorist act, mutiny, piracy, civil commotion, revolution, military or other acts of violence originating from any political activity, or any loss or damage, cost or expense directly or indirectly caused by, contributed to by, resulting from, or arising out of or in connection with biological, chemical, or nuclear explosion, pollution, contamination and/or fire following thereon• HIV infection /AIDS or any venereal disease

SABB Takaful CreditProtection - Exclusions

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Purchase protection

Purchase Protection provides short-term insurance

protection against theft and specified causes of

accidental damage for purchases made with a

SABB Platinum Visa Credit Card.

Ifanitemcoveredbypurchaseprotection(whether

it’s the cardholder’s own property or has been given

asagift)isstolenordamaged,benefitswillbepaid

subject to the Terms and Conditions.

The following table illustrates the benefits

associated with the Purchase Protection:

Protection

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Coverage

USD 20,000

USD 5,000

USD 1,500

USD 100

USD 50

Description

Compensation limit per

365 days period

Limit per incident – up to 90 days

from the date of purchase

Single article max. limit

Single article min. limit

Per item excess

Extended Warranty

The Extended Warranty from SABB Platinum Visa

Credit Cards automatically doubles the original

manufacturer’swarrantyupto24months(provided

the item was bought using your SABB Platinum

VisaCreditCard)fromthedatetheitemwas

purchased, whether it’s for your own use or bought

as a gift. If the retailer or manufacturer won’t repair

or replace your purchase, just give us a call.

The following table illustrates the benefits

associated with the Extended Warranty:

Coverage

USD 5,000

USD 1,500

Double the originalmanufacturer’s warranty period.Up to a max. of 24 months

USD 100

Description

Compensation limit per

365 days period

Single article max. limit

Extension period

Per item excess

Baggage protection

Indemnity of up to SAR 7,500 for checked-in

personal baggage if delayed, lost, stolen or

destroyed during the journey.

Medical and legal referral

A phrase book isn’t the best way to ensure a

sound medical diagnosis - or to give you the

upper hand in a legal dispute. Give us a call and

we’ll put you in touch with a trusted ISO-audited

medical practitioner or a legal professional who

speaks your language.

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Below is the benefit summary. For more information,

contacts, procedure and Terms and Conditions

please visit:

English:

http://www.visacemea.com/wv/platinum/vpp/

medical.jsp

Arabic:

http://www.visamiddleeast.com/wv/premium/

platinum/ medicalAndLegal.jsp

• Telephonemedicaladvice

• Medicalserviceproviderreferral

• Monitoringofamedicalconditionduringand

after hospitalisation

• Deliveryofessentialmedicineorequipment

• Despatchofphysician

• Guaranteeofhospitaladmittancedeposit

• Arrangementofemergencymedicalevacuation

• Arrangementofemergencymedicalrepatriation

• Arrangementoftransportationofmortalremains

• Arrangementoftransportationtojoinacardholder

• Arrangementofreturnofchildren

• Inoculationandvisarequirementinformation

• Legalreferral

• Interpreterreferral

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Purchase protection

Purchase Protection provides coverage against loss or damage that occurs within 90 days of the date of purchase. No registration of the purchase is necessary. If you need to find out the value of an item for a claim, simply contact SABB Platinum Visa Credit Card customer service unit. Protection is subjecttoanexcessofUSD50(ortheequivalentinlocalcurrency)foreachitemandoccurrence.

Your payout is also subject to any other applicable policies or indemnities you may have. If other guarantees are in place, protection is limited only to the amounts not protected and up to the original purchase price. In no event will this cover guarantee apply as contributing protection. This protection is in excess of all other valid and collectable clauses found in other guarantee or indemnity language.

Extended Warranty

Items are protected up to the values shown in the Terms and Conditions. The loss or damage must occur within 30 days of the date of purchase and no registration of the purchase is necessary. WarrantyissubjecttoanexcessofUSD100(ortheequivalentinlocalcurrency)foreachitemandoccurrence. It’s also subject to other applicable policies or indemnities the cardholder may have.

If other guarantees are in place, protection is limited only to the amounts not protected and up to the original purchase price. In no event will this guarantee apply as contributing protection.

This protection is in excess of all other valid and collectable clauses found in other guarantee or indemnity language.

Summary of cover

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Claim process

Making a claim is easy and can be done in four

simple steps:

Step 1:

• Calltheclaimsadministrator–refertocontact

details below

• Telltheoperatoryouwouldliketomakea

Purchase Protection or Extended Warranty

insurance claim

• TheywillaskyouforyourPlatinumVisaCredit

Card number, so have it ready

Step 2: The appropriate claim form is sent for you to

complete.

Step 3: You submit the claim form to the claims

administrators for processing together with the

receipts for the transactions or your Visa card

statement.

Step 4: If the claim is approved, the claims administrator will

pay the funds into your nominated account.

+44 (0) 203 284 1111

visametravelinsurance@axa-travel-insurance.com

claims@axa-assistance-claims.com

customer.support@axa-travel-insurance.com

For phone inquiries

For general enquiries

For claims

For complaints

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More information

For more information, please visit: English: http://visacemea.com/wv/platinum/main.jsp;

Arabic: http://www.visamiddleeast.com/wv/premium/platinum/purchaseProtection.jsp

Terms and Conditions

Please log in to www.sabb.com to read the Terms and Conditions of these features.

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Baggage protection

Summary of benefits

Eligible persons

Holders of a valid SABB Platinum Visa Credit Card

issued by SABB, their spouse and 3 children up to

18years(23yearsifinfull-timeeducation).

Insured journey

In order to be considered an insured journey,

the total travel fare incurred by the Cardholder

in respect of himself and other insured persons

accompanying the Cardholder should have been

charged to his/her SABB Platinum Visa

Credit Card.

Delayed baggage allowance

Indemnity for the costs of emergency purchases in

the event that personal luggage which is checked-

in and in the custody of the commercial airline fails

to arrive within 10 hours after the Cardholder has

reached his scheduled destination. This includes

essential clothes and personal care products only.

Lost baggage allowance

Indemnity for checked-in personal baggage lost,

stolen or destroyed during an insured journey.

Limit of indemnity

Delayed baggage

Up to a maximum of SAR 1,125 for the Cardholder

or SAR 2,250 for the Cardholder and family*.

Lost baggage

Up to a maximum of SAR 3,750 for the Cardholder

or SAR 7,500 for the Cardholder and family*.

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In the event of a claim

Written proof of the claim must be given for

processing within 30 days from the date of the

incident for domestic travel and 60 days from the

date of the incident for international travel including

the supporting required documents**.

Exclusions

• Travelonanon-commercialcarrierorticket

not purchased using a SABB Platinum Visa

Credit Card

• Hand(cabin)baggage

• Losscausedbyorresultingfrombreakageof

brittle or fragile articles

• LossasaresultoftheCardholder’snegligent

acts or omissions

• Automobiles,automobileequipments,boatsor

other vehicles or conveyances, trailers, and

motors bicycles

• Householdeffectsandfurnishings,antiquesand

collectors’ items

• Eyeglasses,sunglasses,contactlenses,artificial

teeth, dental bridges, hearing aids, prosthetic

limbs, prescribed medication

• Keys,creditcards,travellerscheques,tickets

of any kind, negotiable instruments, bullion, rare

or precious coins, cash or its equivalent

• Professionaloroccupationalequipmentor

property, whether or not electronic business

equipment, telephones, computer hardware

or software

• Plants,animals

• Consumables

• Perishables

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• Thereisnocoveragefortheftordamagecaused

byfraud,abuse,vermin,alteration(including

cutting,sawing,shaping),warorhostilities

ofanykind(forexample,invasion,rebellion,

orinsurrection),terror,confiscationbyany

government, public authority or customs official,

items of contraband, losses arising from illegal

activities or acts, normal wear and tear,

radioactive contamination, natural disasters

(includingbutnotlimitedtoflood,hurricaneor

earthquake),mysteriousdisappearance

(mysteriousdisappearancemeanstheitem

vanishing in an unexplained manner marked by

the absence of evidence of the wrongful act of

another)orinherentproductdefect

• Jewelleryoranyobjectmadeofgoldorplatinum,

as well as pearls or precious stones. Silver

objects used for personal adornment are also

considered to be jewellery

Important

This summary is issued for the Cardholder’s

information only and is not a contract of insurance.

It is subject to the Terms and Conditions of the

respective policy, a copy of which is available

for sight on reasonable request from SABB. Any

endorsement or amendments to the policy shall be

binding without prior notice to the Cardholder.

*Terms and Conditions apply.

**Claim forms can be downloaded from our website www.sabb.com

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“SABB AQSAT” is the SABB Credit Card feature that offers the convenience of paying for your large-value transactions in equal and affordable instalments,withprofitratesofonly18%.Youcan now transfer eligible transactions to “SABB AQSAT”, selecting the most convenient repayment term to suit your budget.

Key features

• Appliestoanypurchasetransactionofover SAR 1,000 made on your primary or supplementary cards

• Absolutelynorestrictionsontheproductsyou can purchase within the Kingdom or worldwide (excludingcashadvances)

• Choosefromourflexiblerepaymenttermsof 6, 12 or 24 months

• Lowestprofitratestartingfrom18%perannum

• Detailedmonthlystatements

• Noneedforaguarantor

• Nodown-payments

• Nolimitonthenumberofinstalmentplans allowed within available credit limit

The table below is an example of how “SABB AQSAT” works for a transaction of SAR 5,000 converted into a “SABB AQSAT” plan for 6, 12, and 24-month terms.

SABB AQSAT

Term(months) 6 12 24

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Simply follow these 3 convenient steps to benefit from “SABB AQSAT”:

Step 1: Use your SABB Platinum Visa Credit Card to make a purchase of at least SAR 1,000.

Step 2: Call SABB Direct Hotline 800 124 8888 and request to convert your transaction into a “SABB AQSAT” Plan for 6, 12 or 24 months.

Step 3: Pay the monthly instalment each month for the term of the “SABB AQSAT” Plan.

Detailed Terms and Conditions are enclosed in the Cardholder Agreement appearing in this User Guide. You can also find them on our website at www.sabb.com

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