Platinum. experiencesboltonglobal.com/doc/AMEX_Platinum_Welcome_Brochure.pdf · With your Platinum...

Platinum. A wealth of

experiences

Contents01. Introduction

TRAVEL02. Lounge Access03. Lounge Access04. Lounge Access05. Hotels06. FINE HOTELS & RESORTS07. Hotel Partnerships08. Hotel Partnerships09. Hotel Loyalty Programs10. Hotel Loyalty Programs11. Partner Programs12. Partner Programs13. American Express Travel

LIFESTYLE14. American Express Invites®15. Shopping16. Taste from Platinum

REWARDS17. Membership Rewards®

PLATINUM CARE18. Concierge19. Travel Protection

YOUR ACCOUNT20. Managing your Account21. Managing your Account22. Platinum Digital23. Your Contacts24. Communications and Preferences

YOUR PLATINUM MEMBERSHIP25. Online

TERMS AND CONDITIONS

Introduction 01

The Platinum Card®

.

Thank you for becoming a Platinum Card® Member, a world where experiences are created specifically with you in mind. This guide tells you all about The Platinum Card® and explains how we are able to provide you with a service that is uniquely personal, helpful and proactive.

Now, make it all happen.

The moment you activate your Card, our service to you begins. This includes keeping you informed about our latest offers and membership rewards, providing you with Additional Cards so you can share the benefits of Platinum with family

and friends, and ensuring your account is set up just the way you want it. Not forgetting to assist you to join all our partners’ loyalty programs, to increase the rewards of The Platinum Card® even further.

You will find that your membership opens doors to a wealth of experiences.

Remember, you can always visit us at www.platinumLAC.com where you can explore everything The Platinum Card® has to offer you around the clock, around the world.

TRAVEL: LOUNGE ACCESS

Travel: Lounge Access 02

Feel like you have arrived even before taking off. Relax and make yourself comfortable.

The American Express Global Lounge Collection includes complimentary access to Delta Sky Club®. Enjoy snacks and beverages, Wi-Fi access, satellite TV, personalized flight assistance, private restrooms and more at the Club.

1,000+ lounges. 500+ airports. 120 countries and counting.

Lounge programmes and partners:

• The Centurion® Lounge1

• Priority Pass Select*2

• Delta SkyClub®3

*Enrollment required for Priority Pass Select

Now you can share the experience with a guest too.Once you have enrolled in the Program, you and your Platinum Additional Card Member can now each bring one companion at no cost into most Priority PassTM Lounges and also enjoy Delta Airport Club Access lounges when you travel. So while you’re waiting for your flight, you can relax and enjoy in luxury and first-class surroundings. Please check additional guest access and fees subject to terms and conditions of participating airport clubs.

Take someone

as you

behind.

with you.leave the world

What is next?Visit www.platiunumLAC.com to view all offers.

Getting in touch.When you are ready, contact Platinum Travel Services at 1-800-801-6564 (toll-free from within the U.S.) 1-954-503-8868 (collect call from outside the U.S.)



AMERICAN EXPRESS CENTURION® LOUNGES

Your American Express Platinum Card® opens comfort and style for you and one guest.

As part of the American Express Global Lounge Collection, we invite you to enjoy The Centurion® Lounge, a travel lounge exclusively for American Express® Card Members. Current locations of The Centurion lounge network include Houston/George Bush Intercontinental , Las Vegas McCarran, Dallas/Fort Worth, San Francisco International, Miami International, Seattle-Tacoma, New York's La Guardia Airport, Philadelphia and Hong Kong International Airport.

With your Platinum Card Membership, you and up to two guests can enjoy complimentary access to The Centurion Lounge. To receive complimentary access to the Lounge, present your Platinum Card and, upon request, your same-day boarding pass and a government-issued ID. Access is also complimentary for up to 2 guests.

All food and drinks and other amenities and services within the lounge are complimentary.

For location of participating Centurion lounges, please log into www.thecenturionlounge.com

Make your Travel Experience

andC o m f o r t a b l er e l a x i n g.

What is next?Visit www.the centurionlounge. com

Getting in touch.When you are ready, contact Centurion Travel Services at 800 801 65 64 (toll free from within the US) or +1 (954) 503 8868 (Collect Call from within the U.S.)



Accessing the lounges is easy once you know which card to present: your Priority Pass Card, Platinum Card® and/or your boarding pass. Regardless of which carrier you are travelling with, you can always access Centurion® lounges*. Access to Priority Pass™ lounges is also available as long as the Basic and Additional Card Members have enrolled with Priority Pass™.

*Centurion. Lounges located in Argentina,Australia, India, Mexico, Hong Kong and the United States (Dallas, Las Vegas, New York LGA, Miami, Houston IAH, Seattle Tacoma, San Francisco and Philadelphia).

Who benefits?

The Basic Card Member and Additional Card Members.

Getting in touch

Visit www.platiunumLAC.com to view all offers or contact Platinum Travel Services at 1-800-801-6564 (toll-free from within the U.S.) 1-954-503-8868 (collect call from outside the U.S.)

TRAVEL: HOTELS

Travel: Hotels 05

A beautiful night’s stay is just the beginning…

With over 100 years of travel expertise, we genuinely share our Card Members’ sense of adventure and love for the very best that travel has to offer. That is why our impressive choice of venues promises you exceptional quality and value the world over. And best of all, you will enjoy Platinum Card® benefits at each.

Whether you are looking for a relaxing beach getaway, a family-friendly resort with great facilities for the kids or a stylish hotel in one of the world’s most vibrant cities, we have every kind of hotel to suit your every need.

Our uniquely curated FINE HOTELS & RESORTS™4 program brings together over 1,000 of the most breathtaking hotels to be found anywhere in the world – and then gives you exclusive Platinum benefits with every booking. Whether it is a guaranteed 4pm late checkout, a complimentary room upgrade* or any number of other complimentary extras, every benefit is designed to make your stay even more memorable.

When it comes to remarkable value, our relationships with leading global hotel brands and our programs such as our Elite Tier Membership provide you with an extensive selection of properties all over the world with an emphasis on quality. And of course, you will enjoy special Platinum benefits at each of these too.

You can also enroll directly into higher tiers of leading loyalty programs such as Hilton Honors Gold5, Starwood Preferred Guest®6 Meliá Hotels International7 and Preferred Golf8. This means you can start enjoying preferential benefits without having to meet the usual annual stay requirements.

So if you are looking for the perfect stay, where exceptional quality and value come as standard, take a look at our inspired collection of hotels all over the world.

to a morememorable

experience.

The carpet

takes youwe roll out

* When available. See terms for details.

Staysomewhere

staysthat

with you.

TRAVEL: FINE HOTELS & RESORTS

Travel: FINE HOTELS & RESORTS 06

Welcome to our signature hotel program

As a Platinum Card® Member, you can look forward to a special welcome and exclusive benefits with every stay at one of our FINE HOTELS & RESORTS. Our luxury hotel program brings together an outstanding collection of over 1,000 hand-picked properties around the world.

With the accent on unique style, stunning locations and exceptional hospitality, only the best make it into the program. Each five-star property offers you a range of complimentary extras and special rates arranged on your behalf.

Your Platinum Card® benefits:

• Noon check-in, when available.

• Room Upgrade upon arrival, when available*.

• Daily breakfast for two people.

• In-Room Wi-Fi, exclusions apply**.

• Guaranteed 4pm late checkout.

• Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people***.

See Program terms and conditions for additional details.

Who benefits?The Basic and Additional Card Members.

What is next?For more information or to book, please call Platinum Travel Services at 1-800-801-6564 (toll-free from within the U.S.) 1-954-503-8868 (collect call from outside the U.S.) or visit www.platinumLAC.com

* Certain room categories are not eligible for upgrade; call Platinum Travel Service for details.** Complimentary In-Room Wi-Fi is not available in all locations. See terms for details. *** Benefits vary by property; call Platinum Travel Service for details.

Where every stay

becomes a

TRAVEL: HOTEL PARTNERSHIPS

Travel: Hotel Partnerships 07

To make your stay even more memorable, each property offers outstanding value with special benefits for you as a Platinum Card® Member.

Explore our unrivalled choice of hotels

Through our extensive travel expertise, American Express® has developed a world-class network of carefully selected hotel partnerships. From boutique hotels in prime city locations to idyllic island escapes, you are assured superb hospitality at inspirational destinations around the world.

treasuredmemory.

Who benefits?

The Basic and Additional Card Members.


TRAVEL: HOTEL PARTNERSHIPS

The Hotel Collection9

Ideal for business trips, leisure stays, and family breaks. The Hotel Collection brings you city-center hotels in great destinations around the world. With each visit, you are guaranteed quality, comfort, convenience and outstanding value for money.

Platinum benefits for stays of minimum two nights or more:

• Complimentary room upgrade upon arrival (when available)

• Up to US$75 hotel credit to spend on hotel amenities such as dining, spa or other leisure facilities

A special welcome at hotels you know…

You’ll find your Platinum Card opens the door to special treatment at hotels renowned for the kind of comfort, convenience and exemplary service that can transform your trip.

Hotels in the collection include: • Hyatt Hotels & Resorts • Hilton Hotels & Resorts • Loews Hotels • Kimpton Hotels

Who benefits?



Travel: Hotel Partnerships 08

TRAVEL: HOTEL LOYALTY PROGRAMS

Travel: Hotel Loyalty Programs 09

Move on up higherto a level.

Simply enroll with the following loyalty programs to make the most of the enhanced benefits and earn accelerated points at thousands of hotels worldwide.

We fast track you to enhanced benefits with leading hotel loyalty programs

As a Platinum Card® Member, you enjoy complimentary access to the higher tiers of leading loyalty programs around the world. Which means you can start to receive premium level benefits without having to fulfill the usual qualifying criteria, such as numerous nights stays per year.

Who benefits?



TRAVEL: HOTEL LOYALTY PROGRAMS

Travel: Hotel Loyalty Programs 10

Preferred Golf

With Platinum, you will also enjoy complimentary membership to the elite Preferred Golf Programme which boasts over 60 world-renowned golf resorts such as The Villas of Grand Cypress, Orlando or Innsbrook, A Salamander® Golf & Spa Resort, Palm Harbor, both in Florida.

This Preferred Golf membership entitles you to choose from a range of privileges at participating properties:

• Complimentary room upgrade upon arrival (when available*)

• Late check-out (when available at check in)

• Complimentary round of golf with each night stay at participating properties

• Stay More package offers

discounted rounds of golf for two people, for every night of your stay

• Complimentary WiFi

Benefits are subject to change and availability and may vary by property.

*Certain room categories are not eligible for upgrade.

Gold Status with Starwood Preferred Guest® Program

The Starwood Preferred Guest® program is your access to eleven exciting hotel brands with more than 1,300 hotels and resorts in nearly 100 countries. Brands include The Luxury Collection®, Le M.ridien®, St. Regis®, Sheraton®, Westin®, W Hotels®, Four Points by Sheraton®, AloftSM, Tribute PortfolioTM, Design HotelsTM and ElementSM.

As a Gold Preferred member, you can experience:

Hilton Honors – Gold status

As a Platinum Card Member, you are eligible to enrol in complimentary Hilton Honors Gold elite status.(1)

Hilton Honors, the guest-loyalty program of Hilton’s 14 hotel brands, provides members with benefits and privileges that make their travel experience easier and more rewarding. With Hilton Honors Points and year-round Bonus offers, members enjoy exclusive access to once-in-lifetime travel, culinary, sports, music and entertainment experiences.

Hilton Honors Gold status offers you a world of privileges and benefits(2) when you book direct with Hilton.

• Enjoy space-available room upgrades to preferred rooms at select brands(3)

• Earn reward nights faster with an 80% Bonus on all Hilton Honors Base Points you earn(4)

• Enjoy daily continental breakfast for you and up to one additional guest at select brands(5)

• Receive every 5th night free on reward stays booked with all Points(6)

• The more you stay, the more you earn - Earn 10,000 Bonus Points for every 10 nights you stay in a calendar year, starting at 40

• A complimentary upgrade to an enhanced room at check-in, if available, corner room, higher floor or better view*.

• Earn three Starpoints. per eligible U.S. dollar spent, a 50% bonus over Preferred members.

• Late check-out up to 4pm, subject to availability.

• Your choice of welcome gift upon arrival - choose from bonus Starpoints, complimentary premium In-room Internet or a beverage.

*subject to availability at check-in for the length of the stay, provided the room was not booked through a pre-paid third party channel. Preferred rooms do not include Suites. This benefit is not offered at Aloft and Element properties.

nights. Plus, you’ll earn an additional 30,000 Bonus Points at 60 nights(7)

• Enjoy complimentary in-room and lobby Standard Wi-Fi when you book direct at Hilton.com or call Platinum Travel Service(8)

• Check-in, choose your room and order ahead prior to your stay with the Hilton Honors App

• Enjoy two complimentary bottles of water per stay(9)

• Best Price Guarantee(10)

Enjoy your benefits at:

Waldorf Astoria™ Hotels & Resorts, Conrad Hotels & Resorts™, Canopy by Hilton™, Curio Collection by Hilton™, Hilton Hotels & Resorts, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites by Hilton™, Hilton Garden Inn™, Hampton by Hilton™, Tru by Hilton™, Homewood Suites by Hilton™, Home2 Suites by Hilton™, Hilton Grand Vacations™.

Meliá Hotels International

Meliá Hotels International boasts a collection of unique properties in exceptional locations all over the world. Combining contemporary décor with timeless traditions and a dedication to first-class service.

Meliá Rewards Gold is a loyalty scheme that rewards our guests at more than 350 hotels and 7 hotel brands worldwide with exclusive benefits including:

• 4pm late check-out at city hotels and 2pm late check-out at resort hotels (Except in the event of 100% occupancy).

• Earn 13 points for every Euro or US$ on your booking.

• Complimentary Wi-Fi in all hotels

• 2,000 welcome points when first enrolling.

• Free breakfast for one companion.

• 3 discount vouchers for 20% off stays - redeemable in 1 calendar year.

Enrollment into the Hotel Loyalty Programs is required to enjoy the benefits. To join just contact your Platinum Travel Service.

Who benefits?


What is next?

For more information or to book, please call Platinum Travel Services at 1-800-801-6564 (toll-free from within the U.S.) 1-954-503-8868 (collect call from outside the U.S.) or visit www.platinumLAC.com

Access the higher tiers of our travel partners’ loyalty programs

Because we are committed to smoothing your travels at every stage, The Platinum Card® brings you membership to the world’s leading car rental programs.

Your benefits include complimentary car upgrades and valuable discounts.

care Taking of you

every stepof the way.

TRAVEL: PARTNER PROGRAMS

Travel: Partner Programs 11

Who benefits?


What is next?


Car Rental Partners

Rental group

Your membership

What you get with The Platinum Card®* Available for

Hertz10

Sixt11

Five Star level membership

Platinum

Platinum Cardmembers can secure Five Star level membership of the Hertz Gold Plus Rewards. programme, and an exclusive set of benefits* including: Complimentary one-class upgrade to a better vehicle group (subject to availability), up to a 4-hour grace period when returning the car, express check-in, up to 15% discount from standard rates, and up to 25% off Prestige Collection rates. With more cars and a wider choice at over 8,000 locations across 147 countries, Hertz is your perfect partner for the journey ahead.

Enroll now www.hertz.com/amexplatinum/lac

Enjoy access to exclusive rental car privileges with the Platinum Sixt Card. This loyalty program provides Card Members with free upgrades to the next car group and exclusive discounts on Sixt car and truck rentals. Discounts on Sixt limousine services are also offered as part of your Platinum Sixt Card Benefits (discounts vary by country)

Basic and Additional Card Members with a Platinum Card

Basic and Additional Card Members with a Platinum Card

Travel: Partner Programs 12

TRAVEL: PARTNER PROGRAMS

Paradise on Earth is at sea

Travel in style on a luxury cruise ship and explore some of the most exotic routes in the world with our Cruise Privileges Program12. As a Platinum Card® Member you will enjoy special privileges and up to $300 in complimentary amenities:

• A bottle of wine upon arrival* • On-board credits* • Cabin Upgrades* • Special Discounts*

Participating Cruise lines include:

AMA Waterways - Azamara Cruises - Crystal Cruises - Cunard Line - Holland America Line - Norwegian Cruise Line - Oceania Cruises - Princess Cruises - Regent Seven Seas Cruises - Royal Caribbean International® – Seabourn - Silversea Cruises® – Uniworld - Windstar Cruises

*Benefits are subject to availability and subject to participating properties and brands. See program terms and conditions for additional details. You must be 21 or older.

Who benefits?

The Basic Card Member, Additional Card Members and traveling Companions depending on the participating partner and country.

Getting in touch.

Contact Platinum Travel Services at 1-800-801-6564 (toll-free from within the U.S.) 1-954-503-8868 (collect call from outside the U.S.) or visit www.platinumLAC.com.

Planning getaway

holiday.

should be

your

part of your

Travel: American Express Travel 13

TRAVEL: AMERICAN EXPRESS TRAVEL

Unlock amazing experiences

Like you, we want organizing your holiday to be as enjoyable as the holiday itself. That is why we created Platinum Travel Services exclusively for our Card Members. Not only does it make booking flights, hotels and car rental simplicity itself, it also allows you to earn Membership Rewards®13 points, pay with your points, and enjoy discounts and speedy booking services. You can even book a stay at any of our FINE HOTELS & RESORTS or hotels within the Elite Tier Program around the world.

However, the benefits do not end there; Platinum Travel Services is also designed to unlock amazing experiences. Simply call 1-800-801-6564 to get started.

Who benefits?


What is next?


opensPlatinum

doors tomemorable

moments. Unforgettable starts here

American Express Invites® brings you a program of curated events – then invites you to experience them. From sought-after shows to exclusive one-off events created just for Platinum Card® Members, you can be part of many special moments.

There’s so much to look forward to

Whether it is music, film, fashion or sports, with Platinum Events14 you will be among the first to book tickets – often before they go on sale to the general public.

From getting you into a sold-out concert, fashion show or world-class sporting event, American Express Invites® will make sure it is an experience you won’t forget. Whatever you choose to do, we help turn inspiring moments into lasting memories.

Throughout the year you will be our special guest. Enrich your life with wonderful experiences with the Platinum Events program that grants you access to events that have been hand-picked for Platinum Card® Members. Keep up with the latest special events and offers for Platinum Card® Members. Simply contact Platinum Concierge Services to enjoy everything that American Express Invites® offers.

Who benefits?


What is next?


LIFESTYLE: AMERICAN EXPRESS INVITES

Lifestyle: American Express Invites 14

LIFESTYLE: SHOPPING

There’s something

in store.special

Inspiring fashion and unique experiences

Transform shopping15 program trips into memorable events. Whether you are browsing online or in-store, around the world, you can look forward to exclusive experiences with top brands.

Extraordinary benefits and VIP experiences at some of the most prestigious international boutiques in Miami and New York.

Platinum shopping program brings you a new way to shop. Some of the most attractive boutiques in Miami and New York will be waiting to offer services: a personal shopper will advise you in your purchases, exclusive designs will be made available to you and limited edition access to pre-sales, among other benefits.

Some of the most high end boutiques in Miami: VALENTINO, GUCCI, ERMENEGILDO ZEGNA, BOTTEGA VENETTA.

Lifestyle: Shopping 15

Who benefits?

Basic Card Member and Additional Card Members.

LIFESTYLE: TASTE FROM PLATINUM

Lifestyle: Taste from Platinum 16

Allow us to make the booking, which makes the evening

When you wish to dine out, American Express Invites®16

serves up exclusive benefits for Platinum Cardmembers at over 800 restaurants worldwide. From Michelin-starred hotspots to hidden gems, each restaurant has been handpicked by locals in the know and made it onto the list for one simple reason -the food and service are outstanding.

What’s more, at each restaurant you can look forward to something extra including a complimentary glass of Champagne or an opportunity to meet the chef.

On top of this, American Express Invites also brings you special benefits at hundreds of additional restaurants selected for our Cardmembers. At these restaurants, we’ve arranged for you to enjoy something on the house with every visit –20% off the food bill or a complimentary bottle of wine or appetizer. So, whether you’re looking for mouthwatering sashimi in Sapporo or the best meze in Istanbul, check out our recommendations on www.platinumlac.com or ask your Concierge who will be delighted to help.

available.Somehow, that desired table

can be

Who benefits?


What is next?

To whet your appetite, visit www.platinumLAC.com and make a booking request by calling Platinum Concierge Services at 1-800-801-6564 (toll-free from within the U.S.) 1-954-503-8868 (collect call from outside the U.S.)

REWARDS: MEMBERSHIP REWARDS

Rewards: Membership Rewards 17

• Transfer points to over 20 Hotels and Airlines.

• No point expiration. Points have no expiration – use points for the rewards you want whenever you are ready. (Membership Rewards points have no expiration date). Certain restrictions apply.

• No point earning cap. There is no limit to the number of Membership Rewards points you can earn. Save as many points as you need for the reward you really want.

*Enrollment in a participating Frequent Flyer program is required. Airline tickets are subject to availability.

Treat yourself to the things you love with Membership Rewards

It’s the fun side of Card Membership. And it’s as simple as using your Card.

Get one point for every eligible dollar you spend, and then use points to get great rewards. There are a variety of rewards to choose from, starting at just 1,000 points. Simply use points for gift cards and statement credits or transfer points to frequent flyer and hotel guest programs.*

• Gift Cards, Ticket Master, Uber and more. Use Membership Rewards points for travel, lifestyle and shopping and E-gift cards for several brands. You can also use your points online at amazon.com or bestbuy.com (no deliveries outside of US) or redeem your points for Uber rides.

• Statement Credit. Use Membership Rewards Points for a credit on your American Express account.

The most

sought-afterrewards are often self-made.

Who benefits?

Points are earned by both the Basic and Additional Card Member. But added only to the Basic Card Member’s Account.

What is next?

To see all the rewards, go to www.membershiprewards.com or call 1-800-801-6564 (toll-free from within the U.S.) 1-954-503-8868 (collect call from outside the U.S.) To find out how many points you have, log in to your American Express online account at www.platinumLAC.com

Who benefits?


What is next?

For more information or to book, please call Platinum Concierge Services at 1-800-801-6564 (toll-free from within the U.S.) 1-954-503-8868 (collect call from outside the U.S.) or visit www.platinumLAC.com

PLATINUM CARE: CONCIERGE

Platinum Care: Concierge 18

Delivering inspiration

Because your globetrotting adventure is best served with unique experiences, the Platinum Concierge Service is on hand to help wherever you go.

From amazing restaurants or great nights out to cultural experiences or breathtaking sights, we can supply a little inspiration wherever you find yourself. Never more at home than when you are travelling, Platinum Concierge Service is a great resource for all sorts of advice and recommendations on almost everything from flowers to fashionable places to eat.

So from small requests to finishing touches, try The Platinum Card®, it is what we are there for.

knowledge ahead.

Tap into worldwide

one step

PLATINUM CARE: TRAVEL PROTECTION

Platinum Care: Travel Protection 19

Welcome to worry-free travel

Knowing you have excellent coverage makes it easier to relax and enjoy yourself to the fullest while you are away. That is why we make it easier to find out exactly what you are covered for. Simply visit www.platinumLAC.com, available at home or on the go.

TRAVEL INSURANCE HIGHLIGHTS:

Travel Assistance17

You can rely on medical or legal assistance when you are traveling away from home with coverage of up to:

• US$100,000 for emergency transportation costs.

• US$20,000 for emergency medical services.

• US$1,000 for emergency dental treatment.

• US$1,000 for prescription drugs.

Travel Accident Insurance18

Feel protected during your travels with access to coverage of up to US$500,000 in case of accidental death or dismemberment while traveling on a Common Carrier Conveyance (plane, train, ship or bus), when the entire fare has been charged to the Card.

Car Rental Loss & Damage Insurance19

When you pay with the Platinum Card. for an eligible auto rental, you can be covered against damage or theft for up to US$50,000.

Baggage Assistance20

Platinum Card members can be covered up to US$1,200 per trip against lost and damaged luggage.

Coveragethe extra mile.that goes

Who benefits?

The Basic and Additional Card Member and immediate family members.

What is next?

Purchases and travel bookings must be made using your Platinum Card. For full details on your insurance benefits, please see our Terms and Conditions.

Getting in touch.

If you need to make a claim, call Platinum Services at 1-800-801-6564 (toll-free from within the U.S.)1-954-503-8868 (collect call from outside the U.S.)

YOUR ACCOUNT: MANAGING YOUR ACCOUNT

Your Account: Managing Your Account 20

Your personal guide

With everything The Platinum Card® offers you, it is reassuring to know just how easy it is to manage your account, online, wherever you are. Simply log on to American Express® online or download the Amex® Mobile App and you can:

• Check your current balance, recent transactions and statements from the last six months

• Pay your bill

• Sign up for mobile and email account alerts

• Watch your Membership Rewards® points balance grow

Something else that is more convenient done online is viewing your statement.

To manage your account online21, go to www.americanexpress.com/lacidc/en/ and click ‘log in’.

To manage your account on your mobile, simply download the Amex® Mobile app from the app store.

help at hand.

It is knowing

The Platinum Card®.

there is always

Your Account: Managing Your Account 21

YOUR ACCOUNT: MANAGING YOUR ACCOUNT

Online services

No Pre-Set Spending Limit22*

The Platinum Card® has no pre-set spending limit, which gives you purchasing power that adjusts to your use of the Card among other factors.

*No pre-set spending limit does not mean unlimited spending. Purchasing power adjusts with your use of the Card, your payment history, credit record and financial resources known to us, and other factors.

Year-End Summary23

To assist in your financial plans, at the beginning of each year you will receive a clear and detailed summary of the charges made to The Platinum Card® during the previous year.

Additional Cards24

Are you already sharing The Platinum benefits with others? You can grant additional cards to your loved ones; they are also part of the Platinum Services. An added plus: the Basic Card Member accrues reward points from Additional Card Member usage.

Card Replacement

Because your peace of mind comes first, in the event of theft or loss of your Card, our Card Replacement and Protection service will usually replace it within 24-48 hours or will send it to your home within 10 business days.

YOUR ACCOUNT: PLATINUM DIGITAL

Your Account: Platinum digital 22

from your sofa.

These include:

Explore City Guides

A library of recommendations from fellow members and us that catalogs some of the world’s most exciting destinations.

Find Airport Lounges

Discover our selection of airport lounges worldwide that Platinum gives you access to.

Placing the power in your hands

If you prefer to access our services through the web, we are constantly updating our online tools and adding innovations so you can do more through your laptop, tablet or smartphone. From planning your getaway at home, booking your flights at work or choosing a hotel on the go, as a Platinum Card® Member you will enjoy the benefits wherever you are. And wherever you are going.

Check Coverage

An easy way to validate your coverage before you leave or even during your travels.

Dining Recommendations

Choose from and book specially selected restaurants around the world and enjoy a few extra benefits on the menu too.

Plan your Adventure

What is next?

For more information or to book, please call Platinum Travel Services at 1-800- 801-6564 (toll-free from within the U.S.) 1-954-503-8868 (collect call from outside the U.S.) or visit www.platinumLAC.com

YOUR ACCOUNT: YOUR CONTACTS

Your Account: Your Contacts 23

who to call.

It is all about

knowingPlatinum Services

Simply contact our service professionals from Travel, Concierge, Memberships, and other Services, who will take care of your needs 24 hours a day, 7 days a week:

1-800-801-6564 (toll-free from within the U.S.)

1-954-503-8868 (collect call from outside the U.S.)

Platinum Website

Secure access to our Platinum website with your user name and password, from your American Express online account.

www.americanexpress.com/lacidc

Membership Rewards

1-800-545-5048 www.membershiprewardsLAC.com

Key Contacts

YOUR ACCOUNT: COMMUNICATIONS AND PREFERENCES

Your Account: Communications and Preferences 24

Join the guest list

We are always on the lookout for exclusive offers and treats for you. And the best way to ensure you don’t miss any of them is to register for updates by email. This way, you will be among the very first to receive invites to select events, one-off travel offers and unique promotions available only to Platinum Card® Members.

You also get a choice of quarterly magazines and newsletters, designed and written purely for Platinum Card® Members like yourself.

There is also an opportunity for you to opt in to hear about special Platinum Card® Member discounts and offers from select external partners as well as from within other areas of American Express®, such as our travel partners and Membership Rewards.

to you.

Let us bring

unique experiences

Your Platinum Membership: Online 25

We are here for youMake the most of The Platinum Card® online, wherever you are, whatever the time. It is all waiting for you at www.platinumLAC.com or by calling Platinum Concierge Services at 1-800-801-6564 (toll-free from within the U.S.) 1-954-503-8868 (collect call from outside the U.S.)

A higher level of care

Whatever you do, wherever you go and however you get there, The Platinum Card® will be there for you. Sourcing hard-to-find tickets for must-see shows. Coming to the rescue when you are stuck for gift ideas. And being there for help and advice 24 hours a day, 365 days a year, wherever you are in the world.

To experience the complete world of The Platinum Card®, we invite you to visit us online. It is where you will find everything Platinum brings you – exclusive invitations, handpicked offers, restaurant reservations, round-the-clock access to your account, and so much more. All within easy reach. All in one place.

wherever you may be.

The information provided in this document is accurate as of March 2018. Terms and conditions are subject to change at any time without prior written notice.

1. CENTURION LOUNGE: Platinum Card Members have unlimited complimentary access to all locations of The Centurion Lounge. Gold Card and Green Card Additional Cards on your Platinum Card account are not eligible for complimentary access. Card Members may bring up to two (2) companions into The Centurion Lounge. To access The Centurion Lounge, the Card Member must present The Centurion Lounge agent with the following upon each visit: his or her valid Card, a boarding pass showing a confirmed reservation for same-day travel on any carrier and a government-issued I.D. Failure to present this documentation may result in access being denied. Card Members will not be compensated for changes in locations, rates or policies. A Card Member must be at least 18 years of age to enter without a parent or legal guardian. For locations with a self-service bar, the Card Member must be of legal drinking age in the location’s jurisdiction to enter without a parent or legal guardian. Must be of legal drinking age to consume alcoholic beverages. Please drink responsibly. American Express reserves the right to remove any person from the Lounge for inappropriate behavior or failure to adhere to rules, including, but not limited to, conduct that is disruptive, abusive or violent. Access is subject to space availability. Hours may vary by location and are subject to change. Amenities vary among The Centurion Lounge locations and are subject to change. Services and amenities in the Lounge are complimentary, however you are responsible for any purchases and/or servicing charges you authorize our Member Services Professionals to perform on your behalf. Some American Express Cards are not eligible for all services provided by Member Services Desk. American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside The Centurion Lounge. Use of The Centurion Lounge is subject to all rules and conditions set by American Express. American Express reserves the right to revise the rules at any time without notice. ©2018 American Express Travel Related Services Company, Inc. All rights reserved:

2. PRIORITY PASS™: These Terms and Conditions govern Platinum Card Members' participation in and use of the Priority Pass™ Select program. Priority Pass is an independent airport lounge access program. At any visit to a Priority Pass Select lounge that admits guests, you may bring one guest for no charge. You will be charged $27 for any additional guests. Some lounges do not admit guests. By enrolling in Priority Pass Select, you agree that you will be responsible for any additional accompanying guest visits and that your Card will be automatically charged after you have signed for the additional guest visit and it has been reported to Priority Pass by the participating lounge. Additionally, you acknowledge and agree that American Express will verify your Card account number and provide updated Card account information to Priority Pass. Priority Pass will use this information to fulfill on the Priority Pass Select program and may use this information for marketing related to the program. Once enrolled, Platinum Card Members whose Card account is not cancelled may access participating Priority Pass Select lounges by presenting your Priority Pass Select card and airline boarding pass. In some lounges, Priority Pass Select member must be 21 years of age to enter without a parent or guardian. Priority Pass Select members must adhere to all house rules of participating lounges. Amenities may vary among airport lounge locations. Conference rooms, where available, may be reserved for a nominal fee. Priority Pass Select lounge partners and locations are

subject to change. All Priority Pass Select members must adhere to the Priority Pass Conditions of Use, which will be sent to you with your membership package, and can be viewed at www.prioritypass.com. Upon receipt of your enrollment information, Priority Pass will send your Priority Pass card and membership package which you should receive within 4-6 weeks. If you have not received the Priority Pass card after 4 to 6 weeks, please contact American Express using the number on the back of your American Express® Card. Please note. Additional Gold Card Members are not eligible for membership.

3. DELTA AIRPORT CLUB ACCESS PROGRAM: The Platinum Card Member must present his or her valid American Express Card, government-issued I.D., and same-day corresponding airline ticket to club ambassador. Access to Delta Sky Club partner lounges is not permitted. Individuals must be at least 18 years of age to access Delta Sky Club, and 21 years of age to access locations with a selfservice bar, unless accompanied by a responsible, supervising adult who has access to the lounge. Card Members must adhere to all House Rules of participating clubs. Participating airport clubs and locations subject to change without notice. Additional guest access and fees subject to terms and conditions of participating airport clubs. For the most current Delta Sky Club access and pricing policy, please visit Delta.com/skyclub. All Delta Sky Club rules apply to Delta Sky Club membership and use. To review the rules, please visit Delta.com/skyclub.

4. FINE HOTELS & RESORTS: Valid only for new FINE HOTELS & RESORTS bookings made through Platinum Travel Service, Business Platinum Travel Service, Centurion Travel Service, any American Express Travel office or American Express Travel Online (Selected markets only. Online bookings currently only available to Basic Platinum Cardmembers). Payment must be made in full with an American Express Card in the Platinum Card Member's or Centurion. Member’s name. Available for Platinum Charge Card Members and Centurion. Members only, and excludes Platinum Credit Card Members who are not also Platinum Charge Card Members. Card Member must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast. Complimentary In-Room Wi-Fi is provided, with the exception of explora Patagonia where In-Room Wi-Fi is not available. In this instance, complimentary Wi-Fi will be provided in a common space on property. In the case where a Property includes cost of Wi-Fi in a mandatory resort fee, the Card Member will receive a daily credit from the Property in the standard amount that the Property charges for Wi-Fi. The credit will be issued on the Card Member's final statement upon check-out. Benefit restrictions vary by FINE HOTELS & RESORTS property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Advance reservations are recommended for services such as spa, dining or golf in order to take advantage of the FINE HOTELS & RESORTS special amenity during your stay. Benefits and additional FINE HOTELS & RESORTS promotions are only applied at checkout and expire at checkout. Limit one benefit package per room, per stay. Three room limit per Card Member, per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Participating FINE HOTELS & RESORTS properties and benefits are subject to change. SPECIAL OFFERS VALID ONLY FOR NEW FINE HOTELS & RESORTS BOOKINGS through Platinum Travel Service, Business Platinum Travel Service, Centurion Travel Service, or any American Express Travel office. A paid stay is required to receive the special offer.

Payment must be made in full with an American Express Card in the Business Platinum Card® Member or Centurion. Member’s name. Available for Platinum Charge Card Members and Centurion®- Members only, and excludes Platinum Credit Card Members who are not also Platinum Charge Card Members. Complimentary night(s) will be credited upon check-out. Category restrictions, blackout dates, and other restrictions apply to the special offer; call Platinum Travel Service for details.

5. HILTON HONORS GOLD STATUS: (1). As a Platinum Card Member you are eligible to enrol in complimentary Hilton Honors Gold status. Offer available only to Platinum Card Members and is not transferable. Full details of Gold status canbe found at HiltonHonors.com/MemberBenefits and is subject to change by Hilton. Gold status benefits are subject to availability at participating hotels and resorts within the Hilton Portfolio. Once you request enrollment in Hilton Honors Gold status, American Express will share your enrolment information with Hilton. Hilton may use this information in accordance with its privacy policy available at Hilton.com/PrivacyPolicy. If you already have Hilton Honors Gold Status, you can maintain the benefit in the future because you don’t need to meet any stay requirements. You maintain Gold status without meeting otherwise required criteria only while an eligible cardholder or until American Express notifies you that the benefit is terminated. Hilton Honors™ membership, earning and redemption of Points are subject to Hilton Honors Terms & Conditions. All Hampton by Hilton™ hotels in the Republic of China are excluded from the Hilton Honors program. Visit HiltonHonors.com/Terms for more details.

Effective April 2, 2018, the Earnings Style Options program, including Points and Points and Points and Miles, is no longer a valid feature of Hilton Honors. Any claims relating to the earning of Points and/or Miles under the Earnings Style Option program after April 2, 2018 are void.

(2). Eligibility for all on-property Hilton Honors benefits subject to full Hilton Honors Terms & Conditions.

(3). Only at select hotel brands: Waldorf Astoria™ Hotels & Resorts, Conrad Hotels & Resorts™, Canopy by Hilton™, Curio Collection by Hilton™, Hilton Hotels & Resorts, DoubleTree by Hilton™, and Tapestry Collection by Hilton™.

(4). Base Points are earned from the Hilton Honors Program when you stay at hotels and resorts within the Hilton Portfolio. Bonus Points do not qualify for the 80% bonus.

(5). For you and up to one additional guest registered to the same room each day of your stay. Breakfast is only served in the hotel's designated restaurant or Executive Floor Lounge. In limited hotels, the hotel may provide you with full breakfast or in-room service. Only at select hotel brands: Waldorf Astoria™ Hotels & Resorts, Conrad Hotels & Resorts™, Curio Collection by Hilton™, Hilton Hotels & Resorts, DoubleTree by Hilton™, Tapestry Collection by Hilton™ and Hilton Garden Inn™.

(6). 5th Reward Night Free on Standard Room reward stays of 5 nights or more. Free night value based on the average nightly value of the stay, up to 4 free nights on a stay of 20 consecutive nights within the same stay.

(7). Subject to Hilton Honors program terms and conditions.

(8). Wi-Fi may not be complimentary in meeting spaces or at properties with a resort charge.

(9). Only at select hotel brands: Waldorf Astoria™ Hotels & Resorts, Conrad Hotels & Resorts™, Curio Collection by Hilton™, Hilton Hotels & Resorts, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites by Hilton™, Hilton Garden Inn™ and Hilton Grand Vacations™. Bottled Water benefits may not be complimentary at properties with a resort charge.

(10). When booking directly through Hilton. For more information on our Best Price Guarantee, visit our Terms & Conditions. © 2018 Hilton

6. STARWOOD PREFERRED GUEST: Enrollment into the Starwood Preferred Guest programme is required to receive benefits. Benefits are subject to change and availability and may vary by property. American Express Terms and Conditions apply. Gold Preferred level amenities may not be combined with the Fine Hotels & Resorts programme. All Starwood Preferred Guest Terms and Conditions apply. For complete terms and conditions of the Starwood Preferred Guest programme, visit www.spg.com. American Express reserves the right to instruct Starwood Preferred Guest to cancel your membership if you cease to be a Centurion member or your account is not in good standing.

7. MELIÁ INTERNATIONAL HOTELS: Enrollment in the Meliá Rewards Gold programme is required. Benefits are subject to change and availability may vary by property. Meliá Rewards Gold amenities may not be wholly combined with the Fine Hotels & Resorts programme. All American Express terms and conditions apply. All Meliá Hotels International terms and conditions apply. To view terms and conditions visit www.melia.com/nMenus/jsp/ terminosCondiciones.jsp. American Express reserves the right to instruct Meliá Hotels International to cancel your membership if you cease to be a Platinum Cardmember or your account is not in good standing.

8. PREFERRED GOLF: Offer is valid for participating Preferred Hotel Group properties. Black-out dates apply and may vary by property. Room Reservations are subject to availability and must be made in advance through Platinum Travel Service prior to arrival. Cardmember must be a member of Preferred Golf Club to access the golf-related offers. Offer is not valid for groups or conventions and may not be combined with other select offers. Minimum length of stay is required. Payment must be made with an American Express Card in the Cardmember’s name. Offer may not be combined with other hotel programmes or special offers including FHR unless otherwise stated. Certain room categories are not available on the Preferred Golf rate. Offers are subject to availability, so early contact is recommended. Not available on pre-existing reservations. Fulfillment of the golf benefit is the sole responsibility of the American Express merchant. Golf benefit must be used during the stay and cannot be deferred. Back-to-back stays within a 24-hour period at the same property considered one stay. Participating providers and benefits are subject to change. Three room limit per Cardmember, per stay. Please note that tee-off times are subject to availability – please clarify at time of booking.

9. THE HOTEL COLLECTION: Valid only for new THE HOTEL COLLECTION bookings with participating providers of two or more consecutive nights made through Platinum Travel Service, Business

Terms and Conditions

Platinum Travel Service or Centurion Travel Service, American Express Travel office or American Express Travel Online (online bookings currently only available to Basic Cardmembers). Available only for the following American Express Cardmembers: Consumer and Business Gold Card Members, Consumer and Business Platinum Card® Members and Consumer and Business Centurion® Members (“Eligible Card Members”). The term “Eligible Card Members” does not include Gold and Platinum Credit Card Members. Payment must be made in full with an American Express Card in the Eligible Cardmembers name. Eligible Cardmember must travel on itinerary booked to be eligible for benefits described. *A one category room upgrade is based on availability and eligibility at check-in to the hotel. **The Cardmember will receive the credit as a deduction from the final hotel bill when checking out of the hotel; they will receive $1 for each eligible dollar spent up to $75 USD. Eligible charges exclude charges for taxes, gratuities, fees and cost of room. Additional exclusions based on specific hotel restrictions may also apply (including without limitation purchases within the hotel that are unaffiliated and/or owned by third parties) - see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay, is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival. May not be combined with other offers or programs unless indicated. Limit one credit per room, per stay. Three-room limit per Eligible Cardmember per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Hotel nightly rates vary by property, dates, room category and occupancy. Participating providers and benefits subject to change. The Benefits cannot be used in conjunction with any other offers / or promotions. This program is not combinable with any American Express lodging or tour programs (not combinable with i.e. AEV stays)

10. HERTZ GOLD PLUS REWARDS: Benefits vary by market and location of rental, and may be subject to availability. Platinum Cardmembers residing in Asia are eligible for “Gold” tier membership, instead of “Five Star” tier membership. Hertz Gold Plus Rewards® enrollment is required to enjoy all benefits. Terms and Conditions apply. Visit the Hertz Gold Plus Rewards® website for full Terms and Conditions (insert market link to Hertz Gold Plus Rewards® home page). American Express terms and conditions apply. American Express reserves the right to instruct Hertz to cancel your membership benefits if you cease to be a Platinum Card member or your account is not in good standing.

11. SIXT ADVANTAGE CIRCLE PLATINUM: Benefit applicable at all Sixt locations. Benefit cannot be combined with any other discount or promotion. A valid Platinum Card from International Dollar Card must be used to pay for rental in order to receive the benefit. A valid Platinum Card from International Dollar Card must be attached to the Sixt Advantage Circle member profile in order to receive benefit. The benefit is subject to vehicle availability. Reservations may be made directly with American Express. Blackout dates on discounts may apply. Cardholder must be the main renter in order to receive benefit. A valid driver’s license must be presented at time of vehicle pick up or delivery – per country specifics. Extras, such as additional insurance, baby seat, GPS, delivery/collection etc. are excluded from the discount and subject to availability. All rentals are subject to Sixt standard terms and conditions.

12. CRUISE PRIVILEGES PROGRAM: Reservations must be made

through Platinum Travel Services and payment must be made with a US-issued American Express Platinum Charge or Business Platinum Charge Card in the name of the Platinum Card Member. Some Terms and Conditions apply to receive the amenities and rates. Not combinable with corporate or group rates or offers unless indicated. Participating cruise lines and program benefits are subject to change without notice. Subject to availability at time of reservation. Valid for cruises of five nights/six days or more. Applicable for bookings made by 12/31/2018, for sailings completed by 12/31/2019. Offer is subject to cruise line availability. Must be 21 years of age or older to consume alcohol in the United States. Please drink responsibly. Valid for new bookings of voyages of at least five nights made through American Express Travel. Blackout dates, category and fare restrictions may apply. Benefits listed require double occupancy and are non-transferable. If you are a resident of Puerto Rico or U.S. Virgin Islands, Cruise Privileges Program benefits may not be available in your home market. Up to US$300 shipboard credit will be credited to the guest stateroom folio upon checkout. Other restrictions may apply, see onboard cashier for details. Two-category upgrade is within stateroom type. Stateroom upgrade confirmed at booking, based on availability. Certain Stateroom categories are not eligible for room upgrade; call Platinum Travel Services for details. Limit one benefit package per stateroom. Restrictions: Three-stateroom limit per sailing, per eligible Card Member; Platinum Card Member must be traveling; shipboard credit cannot be used in the casino or for payment of gratuities. Unused portion of credit is non-refundable and is not redeemable for cash; Cruise Privileges Program benefits apply to one segment only on back-to-back and multi-segment itineraries. Visit www.platinumLAC.com/en/cruises for a complete list of cruise lines.

13. MEMBERSHIP REWARDS: 1) Terms and Conditions of the Membership Rewards. program apply. Visit www.membershiprewardsLAC.com or call 1-800-545-5048 for more information. Participating partners and available rewards are subject to change without prior notice.The value of Membership Rewards points varies according to how you choose to use them. To learn more, go to www.membershiprewards.com/pointsinfo

2) Enrollment in a participating Frequent Flyer program is required. Airline tickets are subject to availability.

14. PLATINUM EVENTS: Limited spaces based on the event. Certain restrictions apply based on the event and are subject to change without prior notice. Must be 21 years of age or older to consume alcohol in the United States. Please drink responsibly. For more information, please contact Platinum Concierge Services.

15. SHOPPING PROGRAM: Special offers vary depending on the brand. Offers, Partners and Terms & Conditions are subject to change with prior notice. For more information, please contact Platinum Concierge Services.

16. TASTE FROM PLATINUM: AMERICAN EXPRESS INVITES

• The benefit is only valid when full payment is made with The Platinum Card.• To redeem the benefit, restaurant reservations must be made through your American Express Concierge service, and the reservation must be in the Cardmember’s name.• The benefit is valid for seated dining only and cannot be combined

with any other offer or promotion.• The benefit is limited to one redemption per visit, per American Express Card, per bill, per table, unless otherwise stated.• Blackout dates may apply, please check with your American Express Concierge service when making a reservation.• Cancellation and no show policies may apply, please check with your American Express Concierge service when making a reservation.• Benefit may be limited to a maximum number of people, please check with your American Express Concierge service when making a reservation.• Benefit is subject to availability, the restaurant reserves the right to offer a benefit which they consider to be of similar value should the benefit described not be available.• Each reserved table has a maximum number of diners and your booking cannot exceed this. Please check with your American Express Concierge service for full availability.• All reserved tables may be subject to a pre communicated sitting time. Please check with your American Express Concierge service for full availability.• All reserved tables will only be held for a maximum of 15 minutes after the confirmed reservation time.• Must be 21 years of age or older to consume alcohol. Please drink responsibly. • Offers, Restaurants and Terms and Conditions are subject to change without prior notice.• Reservations should be made at least 24 hours prior to the desired reservation time, and is subject to the restaurant's space availability.

17. TRAVEL ASSISTANCE: Platinum Travel Assistance is underwritten by AXA Assistance US.A USA. Coverage is determined by the Terms, Conditions, and Exclusions of service and is subject to change without notice.

18. TRAVEL ACCIDENT INSURANCE: Travel Accident Insurance Plan is underwritten by Indemnity Insurance Company of North America, Administrative Office, Doral Bank Center Calle Resolución #33, Suite 500, San Juan, Puerto Rico 00920. Coverage is determined by the Terms, Conditions, and Exclusions of Policy No. 58US3199 and is subject to change with notice. This document does not supplement or replace the policy.

19. CAR RENTAL LOSS & DAMAGE INSURANCE: Car Rental Loss and Damage Insurance Plan is underwritten by Indemnity Insurance Company of North America, Administrative Office, Doral Bank Center Calle Resolución #33, Suite 500, San Juan, Puerto Rico 00920. Coverage is determined by the Terms, Conditions, and Exclusions of Policy No. 58US3775 and is subject to change with notice. This document does not supplement or replace the policy. Certain restrictions apply. Some vehicles are not covered. This is an excess insurance program, which means that will only cover the expenses not covered by all other applicable insurance sources that The Platinum Card Member can have. Platinum Card Members are insured internationally, except for vehicles rented in Australia, Ireland, Italy, Israel, Jamaica and New Zealand.

20. BAGGAGE ASSISTANCE SERVICES: Platinum Travel Assistance Program: The Travel Assistance services are provided by AXA Assistance, a division of the AXA Group, are given the name of

Platinum Travel Assistance and are valid only for American Express International Dollar Platinum Card Members or the Additional Card Members. The Platinum Travel Assistance services will be valid only during the time in which the American Express Platinum Card account continues active and in good standing. The use of the Platinum Travel Assistance Service implies that the basic Card member and/or Beneficiary understands and accepts the following General Conditions. The following general terms and conditions are in effect when services are provided by AXA Assistance and/or vendors and providers through which services are coordinated on behalf of the Beneficiary while traveling outside of his or her country of permanent residence or when 100 KMs away from home.* Depending on the case, different coverage may apply. The coverage provided by AXA Assistance is restricted to emergent situations that arise directly and independently of all other causes, resulting in external bodily injury, of violent and/or accidental means or of a medical condition which is sudden, unanticipated and urgent which requires immediate medical or surgical evaluation or treatment to provide relief of acute pain and suffering. In the event that your checked baggage is lost by a commercial carrier, Platinum Travel Assistance will make every effort to track down your missing luggage and keep you posted on their progress. Should Platinum Travel Assistance not be able to recover your luggage, you will be reimbursed up to a maximum of US$1,200 per trip.

21. ONLINE SERVICES: In order to pay your account online, you must have an eligible bank account in U.S. dollars with a financial institution in the United States. See your Card Member Agreement for more information.

22. NO PRE-SET SPENDING LIMIT: No pre-set spending limit does not mean unlimited spending. Purchasing power adjusts with your use of the Card, your payment history, credit record and financial resources known to us, and other factors.

23. ANNUAL YEAR – END SUMMARY: The Online Year-End Summary, available each January 1st, reflects charges posted to your Account from January 1st through December 31st of the prior year.

24. ADDITIONAL CARDS: At your request, we may issue cards to Additional Card Members. They do not have accounts with us but they can use your Account subject to the terms of this Agreement. We may report an Additional Card Member's use of your Account to credit reporting agencies. You are responsible for all use of your Account by Additional Card Members and anyone they allow to use your Account. You must pay for all charges they make. You authorize us to give Additional Card Members information about your Account and to discuss it with them. If you want to cancel an Additional Card Member's right to use your Account (and cancel their card) you must tell us.

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