Quarterly Publication - July 2014 - No.3EMPOWERING PEOPLE THROUGH TECHNOLOGY

Visit www.PlatformOne.com and comment on the articles!

Magazine

By Katrina Henderson

TwitterWho Knew?By Lisa Bendig

Business Process Automation: What’s in it for me?

By Carl Duffy II

Service is ourPassion

2 Inde

xPlatformOne Magazine Is an Electronic Publication by PlatformOne © All rights reserved

www.PlatformOne.com

2435 Tech Center ParkwayLawrenceville, GA 30043Telephone: 770.623.9143

Inde

xPage 4

Shaw - Case Study

Page 6Twitter: Who Knew

Service is Our Passion Page 8

KudosPage 14

Business Process Automation: What’s in it for me?

Page 12

Core Value: PassionPage 15

6

Last year our leadership team encouraged – nay, challenged -

all employees to join Twitter. So I hesitantly logged in, set up an ac-

count, and figured out how to follow a few people. I wasn’t sure who to follow or what to tweet about. I found

myself using it for my favorite sports teams and athletes mostly. I was not

really connecting with the whole tweeting idea, and after a month or so I stopped.

Who Knew?By Lisa Bendig

tweeting our Core Values whenever I find an opportunity. I am actively engaging in a new (to me) social media and having fun with it and having fun with work.After all, #Engagement is the new black - or so I saw on Twitter.

But then something shifted. Early this year our PlatformOne team began to revamp itself internally. We had a con-ference to bring the Atlanta and Tampa teams together face to face. We adopted and defined our Core Values. We expand-ed our daily morning meeting to include both offices in the discussion. We set up Skype! We were connecting and becoming a stronger unit. And then a few weeks ago one of our IT people sent an email with a link for this thing called a Tweet-Deck. Hmmmm, “let’s check this out” I’m thinking.I went to TweetDeck and entered my twit-ter handle. Suddenly there it was, all of my tweets and followers laid out in front of me. It was my lightbulb moment! I saw my coworkers following me, and I re-alized I now had some things I wanted to tweet about. I wanted to tell my followers about PlatformOne’s Core Values and how they are present in our everyday work life. I found myself keeping these values in the back of my mind as I dealt with customers and coworkers every day. I began identi-fying our values through my tweets and shouting them to the world (or maybe just the 37 followers).And then something else happened. A follower tweeted back at me. A follower retweeted my tweet! There was interac-tion and I liked it. I was engaging in my work, engaging with my company, and it made me feel more like I really am part of this great team. So now I am proudly

7

8

Instead of choosing a national or-ganization, we decided to see how we could impact smaller organiza-tions right here in our local Tampa, Florida and Lawrenceville, Georgia communities. This means that each city will gain from the fruits of our labor.

The Landon Korabek OneLove JamFest was our 1st quarter charity. The funds collected by PlatformOne and other donors were donated

PlatformOne (PF1) team members are not only passionate about serving our clients on a daily basis, but we’re equally passionate about serving our communities. Annually, our company has chosen national organizations or charities to sup-port quarterly. We’ve provided our support to a long list of charities including Habitat for Humanity, the American Cancer Society, and Toys for Tots. This year, our team de-cided to take a different approach.

By Katrina Henderson

Service is our Passion“The most

rewarding experience for me as a Soldier is knowing

that I am part of a team that stands

ready to defend and serve the citizens of

Florida.”

9

“The Homeless Outreach is part my Church’s Image Ministry. Two Saturdays a month we serve the home-less throughout downtown Atlanta. We meet them where ever they are – in parks, under bridges, on the streets. We prepare and serve food to them, hand out clothing, water, Bibles, and provide a listening ear if needed. Often times we ask if we can pray for/with them. Sometimes they pray for us.”

The passion exhibited by the PlatformOne team to-wards our clients, extends way outside of the work day, as we strive to make a difference in everything we do, Through our dedication of time and our willingness to serve, we are living our core value – PASSIONATELY.

to the Landon Korabek Music Scholarship at Marcia P Hoffman School of the Arts and NOPE (Narcotics Over-dose Prevention and Education) Pinellas Task Force. “OneLove JamFest’s mission is dedicated to remember-ing Landon Korabek’s life, his love for music and con-tinuing the never ending endeavor to educate about the dangers of prescription drugs.”

An organization very close to our hearts in the Law-renceville community is the Bill Hubbard Memorial Ride. Bill Hubbard was a master carpenter living in Au-burn Georgia with his wife and three children. He was a tireless advocate for hunger relief and an avid bicy-clist. Bill lost his life in a tragic cycling accident near his home in late July of 2012. The memorial ride supports the Lawrenceville Cooperative Ministry’s towards hun-ger relief in the local community. The Hubbard family is an extension of the PlatformOne family and this year the team wanted to show our support by supporting their efforts with the “Hammerin’ Hubbard” Ride.

Our PlatformOne team has also chosen to support the Boys and Girls Club of Atlanta; however the giving does not stop there. Several members of our team participate in non-work related community activities by volunteering with their local churches, leading their Homeowners Associations, and sitting on various boards.

Rockie Stoeffler joined the Florida Army National Guard in 2006 as a Commissioned Officer and current-ly holds the rank of Captain. He has worked in the Human Resources and Communications arenas and has assisted with Emergency Operations by working with other government agencies to assist the people of Florida in a time of need.

“The most rewarding experience for me as a Soldier is knowing that I am part of a team that stands ready to defend and serve the citizens of Florida.”

Stephanie Mapp loves to volunteer whenever she can. Two of her favorite activities are the Homeless Out-reach and the Open Hand Ministry.

10

PlatformOne employees team buildingthrough fitness activities

11

Your ACA Specialists

• Workers Compensation• Safety and• Claims Management

12

Process Focused vs. Client FocusedThe difference may be as simple as being process focused ver-sus being client focused. A company maintaining status quo is typically working “harder” instead of “smarter”, with employees working long hours, focused on repetitive processes that stifle employee enthusiasm and lead to disengagement. The opposite occurs in a successful company; one that embraces process au-tomation, allowing their employees to be client focused, freed from the tedium of repetitive manual tasks. Additionally, client focused employees are engaged employees, concentrated on value-added interactions allowing them to embrace their cre-ative side. The result is overall product and service innovation, which drives both operational efficiencies and organizational effectiveness.

In our ever changing world of business, success is achieved by rapidly identifying scenarios that result in exponential growth. With this in mind, how can you be certain your organization is positioned to properly leverage these opportunities and prevent from remaining stagnant? Have you ever been part of a compa-ny that possesses loyal, passionate, hardworking employees that is seemingly treading water and in danger of closing its doors?

By Carl Duffy II

Business Process Automation: What’s in it for me?

13

Client focused employees areconstantly in search of ways to save

time and reduce data integrity errors

You may be thinking that having a company full of client fo-cused employees sounds great but what does this have to do with business process automation? Client focused employees are constantly in search of ways to save time and reduce data integrity errors, two major components that result in increased customer satisfaction. In order to achieve an innovative client focused culture, employees must be freed from performing repetitive manual tasks, accomplished through process automa-tion at all levels of an organization.

So what’s in it for me?If organizational goals are successfully adopted by its employ-ees, individual goals are properly aligned. It is at this intersec-tion where a company operates at an optimal level and every-body wins. Much like in sports, a team of talented individuals looking out for themselves rarely accomplishes its true poten-tial. Instill values of humility and unselfishness within employ-ees and incorporate a relentless pursuit of efficiency; when done correctly, there will be plenty of success to go around.

14

You are AWESOME!! I LOVE you so much! Happy Valentine’s Day by the way. In my heart you are definitely my Valentine because of all you do!! Te Amo Mucho!!!!General Manager, Galveston

By the way, the Benefits Representative corrected my son’s infor-mation in the system for me. She was awesome! She is also con-tacting the vendor to run the claim through!HR Manager, Atlanta I would like to take a moment to thank the Benefits Specialist for her professionalism and pleasant attitude. I called today only to find out if the Benefits Department had any information about a Health Card that did not come in for my daughter. She not only provided me with clear instructions on how to check on the card’s status, she also gave me additional information about my dental plan, prescrip-tion plan, and vision plan. In addition, she shared with me the ben-efits of enrolling in the Healthy Living, Health Coach, and Disease Management programs.

She went above and beyond my request and I was thoroughly hap-py with her responses. I appreciate the service she provided. Account Manager “I just want to thank you for your outstanding performances. Keep up the great work. You are always there for us and we appreciate you. Thank you very much!”General Manager “You guys are simply the best. If you ever need a reference or a recommendation, please don’t hesitate to contact me.”HRIS Manager

“Your employee went above and beyond my request and I was thoroughly happy with her responses. I appreciate the service she provided.”Account Manager

Kudos

15

www.Plat formOne.com2435 Tech Center ParkwayLawrenceville, GA 30043Telephone: 770.623.9143