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    PLANNING

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    What does a manager do?

    Plans

    Organise

    Motivates

    Communicates

    Directs and co-ordinates Controls

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    The Functions of

    Management

    7-2

    Managers

    Planning

    activities toachieve the

    organization's

    objectives

    Organizing

    resources andactivities to

    achieve the

    organizationsobjectives

    Staffing

    theorganization

    with qualified

    people

    Directing

    employeesactivitiestoward

    achievement

    of objectives

    Controlling

    theorganizations

    activities

    to keep it

    on course

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    Planning Defined

    A systematic process of reaching a desired state

    by establishing goals and formulating strategies

    to achieve them. Planning involves selecting missions and

    objectives and the actions to achieve them.

    Planning precedes any other managerial function

    Plans need to be made utilizing the least of the

    resources.

    Planning is required in each and every job

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    Planning

    Planning involves selecting objectives orgoals and the course of actions to achievethem:

    Provides the bridge to take us from where weare to where we want to go;

    Is a rational approach to achieving pre-selected objectives - based on innovation,

    knowledge and purpose;

    Decision making in choosing the best fromalternative courses of action and is integral to

    planning;

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    Plans as foundation of

    Management

    Plans

    What kind ofresourcesneeded?

    What kind of people

    & org. structureto have?

    How to lead themto reach planned

    goals?

    How to control incase of deviationfrom plan ?

    The primacy of Planning

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    Steps in Planning

    Being aware ofchallenges

    Market, Customers

    wants, Competition,Own strengths& weakness

    Setting Goals/Objectives

    What to accomplish

    & when

    Planning premises

    Internal & externalEnvironment/conditions

    Identifyingalternatives

    Comparing &choosing analternative

    Decision

    making

    Budgeting(Numberizing Plans)

    e.g., Sales budget

    Operational Expense budget,Capital expenditure budget

    FormulatingSupporting

    plans

    e.g., plan to buy

    Equipment, recruit & trainEmployees, develop product etc

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    Determining planning

    premises

    Establish objectivesDevelop Strategies

    Establish policies

    Develop program for

    accomplishments

    Establish schedulesand budgets

    Establish proceduresIdentify potential

    problems

    Develop preventive&/or contingent

    action

    Coordinate

    throughout the

    planning

    How does a manager Plan?

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    Features/Characteristics of Planning:

    Planning is goal-oriented. Planning is looking ahead.

    Planning is an intellectual process. Planning involves choice & decision making.. Planning is the primary function of management /

    Primacy of Planning. Planning is a Continuous Process. Planning is needed by all. Planning is designed for efficiency. Planning is Flexible. Basic to all managerial functions.

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    Types of Plan

    A plan is a specific action proposed to help the organization achieve itsobjectives.

    There are different types of plan. Some of the important types are given anddiscussed below.

    Strategic Plans

    Strategic plans are detailed action steps mapped out to reach strategicgoals.

    Strategic plans address the broad issues such as changing conditions,allocation of resources, international competition, etc.

    Generally such goals are developed by top management after consultingboard of director and middle management. The time horizon of strategicgoals exceeds 3 to 5 years.

    .

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    Tactical Plans These are important to the success of strategic plans and cover

    intermediate time horizon usually encompassing 1 to 3 years.

    Such plans are developed by middle managers after consultinglower-level managers.

    Tactical plans are more specific and concrete than strategic plans.

    Operational Plans Such plans clearly specify the things needed to be done in the short

    run, in order to achieve the operational goals.

    These plans are developed by lower-level managers afterconsulting the middle managers.

    The time period of operational plans is less than one year, such as

    few months, weeks or even days.

    The success of strategic and tactical plans depends upon theachievement of operational goals.

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    Types of Plans

    7-3 Operational

    Plans

    Tactical

    Plans

    Strategic

    Plans

    Specify actions to

    achieve tactical plans

    (very short-term)

    Designed to implement

    strategic objectives

    (usually one year or less)

    Establish long-range

    objectives

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    Specific Plans

    Specific plans require clarity and a sense of

    predictability that often do not exist thereforethey are not preferable.

    Directional Plans Directional plans refer to the flexible plans that

    set out general guidelines. Such plans are preferable in dynamic

    environment where management must beflexible in order to respond to unexpectedchanges. Managers use the directional plans toremain focused and do not lock themselves intospecific goals or course of action.

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    Single-use Plan

    Single-use plan is one-time plan specifically designed to

    achieve particular goal that, once achieved, will mostlikely not recur in the future. Such plan is developed tomeet the needs of a unique situation.

    a. Program

    A single use plan aimed at carrying out a special projectin an organization that if accomplished will contribute tothe long term success of organization. Programs arecomposed of several different projects and may takemore than 1 year to complete.

    b. Project A project is a plan that organizes a set of limited-scope

    activities that do not need to be divided into severalmajor parts in order to reach a significant nonrecurringgoal.

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    Standing Plans Standing plans are ongoing plans that aimed at providing guidance

    for performing recurring activities. There are three important types of

    standing plans which are: policies, procedures, and rules. a. Policy Policy is guideline that establishes parameters for making decisions.

    It specifies the broad limits with in which organizational membersare expected to operate. So it means that policy does not mentionthe specific action but provides a parameter for action.

    b. Procedures Procedure is a series of related actions that must be taken to

    accomplish a particular task. Policy does not allow much flexibility ordeviation because they provide detailed step-by-step instructions asto what should be done. In this way procedures outline more specificactions than policies do.

    c. Rules An explicit statement that tells managers what they can or cannot

    do. Rules do not allow any room for interpretation because it clearlyspecifies the actions needed to be done in a particular situation

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    Types of Plans

    Mission / PurposeThe basic functionor reason for existence of

    an enterprise/ organization

    Case in point:Missionof Indira Institute

    To train our students to become the best business

    minds and entrepreneurs today, who will leadtheir companies successfully into the futuretomorrow , locally, nationally and globally.

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    Type of Plans (Contd)

    Objectives/ GoalsThe end towards which activity of an

    organization is aimed, e.g. For a Business enterprise profit, surplus creation;

    For a Management Institute: The number ofemployable/useful trainees;

    Strategies Determination of the long term objectives and

    adoption of a course of action

    Gives a frame work for linked action-plans,communicated systematically to guide thinking andactions.

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    Types of Plans (contd)

    Policies

    Plans that are general directional statements (or

    understandings) that guide/help in decision making:

    Repeat decisions taken reflexively;

    Delegation of tasks without loss of control.

    Some discretion is permissible depending on

    circumstances thus encouraging initiative within limits

    and situational adjustments;

    Issues with Policy

    Seldom documented in writing

    Subject to interpretations

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    Types of Plans (contd)

    Procedures

    Plans that are chronological sequences ofrequired actions: task-oriented in nature;

    Cuts across department boundaries (sub-systems) in an organization: e.g. customer

    complaint handling procedure;Procedures and policies are inter related: e.g.

    authorization for paid leave Policy governs quota, responsible authority etc.

    Procedure governs application, grant and record-keeping.

    Rules

    Specific actions or non-actions allowing nodiscretion Caution: rules (and procedures too) limit initiative!

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    Types of Plans (contd) Programs

    Action plans (mainly non-routine or for changedactivities) including, task assignments, steps tobe taken, resources to be deployed etc. toachieve a (new/renewed) goal;

    Primary program may require supporting programs,spreading across the enterprise;

    Perfect coordination between supporting & primaryprograms essential to avoid delays, unnecessarycosts and expected roll-out.

    Programs are a complex of (sub)goals, policies,rules and other elements necessary for thecourse of action e.g. obtaining ISO certification.

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    Types of Plans (contd)

    Budgets

    A statement of expected results expressed in

    Numerical terms e.g. financial operating budget =

    profit plan;

    Budgets enforce precision in thinking:

    Making a budget is planning by itself;

    Encourages innovationa different way to work

    Budgets serve for Control: Enforces discipline in execution of plans;

    Instills cost consciousness;

    Makes people (constantly) plan!

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    Advantages of Planning

    Better coordination

    More efficient control of operation

    Easier delegation

    More economical use

    Better decision making

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    Barriers in effective Planning1. Difficulty of accurate premising

    2. Problem of rapid change3. Internal Inflexibilities

    Psychological Inflexibilities

    Policy & Procedural InflexibilitiesCapital investment

    4.External InflexibilitiesPolitical climate

    Trade unionTechnological Change

    5. Time & cost Factor