1. 1. A Limited Liabilities Company Information Technology SolutionsProvider -Computer Consulting & Network Support Staten Island, NY - 917.520.9986 -amalito@planetworking.net -www.planetworking.net Registered Member ofMicrosoft Partner Program ID #1787733 Page 1 of 11 Contract-Proposal-Quote July 21, 2015 Name: Company: Address: Telephone: Email: Website: This documentis intended as a contractthat willprovide youwith informationnecessary to facilitate the design, upgrading, implementation, and supportofany computer(s) and/ornetwork infrastructure & equipmentincluded herein forthe above-mentioned company.Please read this document carefully anddonothesitate to contactus withany questions youmayhave. All information and prices within thisdocument are NOTsubject to change. They arebased on competitive ratesfor support inthe InformationTechnology businessand/or costsofpurchasing, shipping, handling,testing, and deployment. A quote can besubmitted to you for review which will includethesecharges and consulting/installationfees. All hardware/softwarepurchasesare required to bepre-paid in full,those costswill ultimately be deducted from theoverall cost of the solution provided to you whereyou will beresponsible for payment ofbalancewithin 5 businessdays time stamped on thefinal invoiceissued. A minimum ofhalfthegrand total is required to bepaidupfront prior toany work started. Allcustomers acceptingcontracts must submit thefirst payment to bereceived upon signing. IMPORTANT DISCLAIMERS Internet Gateway Security isavery importantissue withbusinesses. It isusually not considered to bean imperativedecisionon thepart ofthe company; however, case studiesofcompanieslosing dataor confidential information stolen have shownthat their security wasnot taken seriously enough to invest ina secure and reliableproduct. PLANETWORKING.NETstrongly urgesall itscustomersthat you go with aproduct that isscalable and upgradeableto your office needs, asolution that isnot based on consumer productssold in typical electronicstores(productsdesigned for home/homeoffice use). Firewall seriesare among the top 10 security productson the market today at competitive prices. They design robust firewall appliancesthat protect your businessagainst hackers, maliciousDoS (Denial ofService)attacks, and employ state-of-the-art intrusion preventionwhilefrequently being updated and performing at todaysfast Ethernet speeds. Of course, with firewall security and virusprotection, no guaranteed attack-proofsolution exists; however, thebest plan isto provide you with pro-active tools and support that with routineupdating and upgrading will maintain the levelofsecurity and stability you can depend on. PLANETWORKING .NETis not responsible for any hacks, denial ofservices, viruses, or any other attacks that may enter and infector do damage to dataand/or hardware. This responsibility reliessolely on themanufacturer and vendor oftheproduct putinto placeto detect, prevent, and resolvesuch cases. Other very important pieces of technology that westrongly encourage our customersto invest inare Power Protection (Uninterruptable Power Supply)and NAS (Network Attached Storage). These devicesprotect theequipmentfrom powerissuesand maintain data backupsolutionsfor disaster recovery needs. If any ofthework scopewithin this contract involves workingwith Internet ServiceProviders (ISP) deploying their equipment and activating services onsite please beadvised that Planetworking.net andAnthony C. Malito willnot beresponsible for any orders for serviceinstalls, activation, modifications nor for any costs involved, wewill not manageany ofthe account holders information,any contracts held withan ISP is thesoleresponsibility oftheclient andshould beassigned to a staffed employee to bethecontact person with that ISP, any connectivity issues involving theISP (oncedetermined by ourtroubleshooting) should be managed by that staffed employeeand they will beresponsiblefor calling theISP Help Center toreport and request assistance. Wearenot responsible noris it implied that wewill maintainor support any ISP equipment,services, or connectivity onsite and wewill not be held accountable for any downtimeor outages sustained thereof.
2. 2. A Limited Liabilities Company Information Technology SolutionsProvider -Computer Consulting & Network Support Staten Island, NY - 917.520.9986 -amalito@planetworking.net -www.planetworking.net Registered Member ofMicrosoft Partner Program ID #1787733 Page 2 of 11 The equipment, hardware/software,and infrastructuresupport that weproposeand recommendare based on past successful implementation and tests proven to offer the mostsecureandstable environmentavailabletodayby companies throughout thetechnology industry. Ofcourse,theultimatedecision topurchaseand support willrely on youto determine after any recommendations aremade. The fees describedherein this proposalare NOTsubjectto change unless certain agreements havebeen reached by both parties. ThedismissalofPLANETWORKING .NETTechnology Consultant fromthis binding contract canonlybe based on his failure toprovide the serviceand supportthat is agreedupon within this contract, and must besubmitted inwriting with details. This documentwill detail thelevelofsupport and responsibility thatPLANETWORKING.NETwillhavein providing you withserviceand supportfor all your technology needs upon agreement and acceptance. Itwill actas a binding contractbetween both parties. Thescopeofcoverageand responsibilities agreed upon canbe adjustedto fit your needs moreproductively andaffordably. If you understand andagreeto theseterms your signature is required on thelast pageofthis document. Pleasesign it andreturn tomeonly thelast pageand be sureto keep a copy for your records. SUMMARY Briefdescriptions of theitems that willbesupported under this contract within thepreferred package: All itemslistedhere willbe installed and supported by Planetworking .NET Firewall/Router/VPN and/or Wireless device(s) Any network switch hardware Any server system Any backup and UPS systems Any workstations & laptops Any printer or other hardwareperipherals installed Any applications/software (notresponsible for customdevelopedproducts) Any wiring installed atthesites undercontract coverage This completepackagewhich includes delivery, installation, testing, and trainingis offered at a total cost of$x,xxx. A minimumdepositof$ x,xxx must beissued to PLANETWORKING .NET prior to any orders being placed orwork initiated. Theremainingbalancewill beinvoiced at theend oftheimplementation and payment duewithin 5 business days. This contract is offered to you at a feeof$xxx per month for a block of x hours. Visits to all locations covered will bedoneroutinely on Thursday & Friday ofeach week, ofcoursein theevent ofan emergency on any other day and timeoftheweek will behandled atno additional charge. All phoneand remotesupport are free for all contractclients. This contractwill beactivestartingJanuary 20xx. Pleasenoteat theend ofthis proposal/quotePLANETWORKING.NEToffers monthly support packages.
3. 3. A Limited Liabilities Company Information Technology SolutionsProvider -Computer Consulting & Network Support Staten Island, NY - 917.520.9986 -amalito@planetworking.net -www.planetworking.net Registered Member ofMicrosoft Partner Program ID #1787733 Page 3 of 11 Server Support PLANETWORKING .NETUSES AND RECOMMENDS DELL POWEREDGE SERIES RACK-MOUNTED and/or TOWER SERVERS Support ofall File Serverswithin thenetwork infrastructurewill beincluded,thiswillinvolve thefollowing: 1- ProcessorPerformancewithin designspecifications bythemanufacturer 2- Motherboard Stability within designspecifications bythemanufacturer 3- Hard DriveIntegrity withindesign specifications by themanufacturer 4- Operating Systemrunning on the server(s) suchas MicrosoftWindows Server 2008/2012withinrecommendedconfigurations by the software developer 5- Connectivity throughdeployed network,in this case bothEthernet 10/100/1000Mbps (RJ-45 / Cat5e wiring) and Wireless 802.11N Access Points within design specifications by themanufacturer 6- Backup Solution ifexisting withinthesystemfor Disaster Recovery inaccordancewiththeCompanys needs 7- UPS (Un-interruptible Power Supply) in usewithindesign specifications by the manufacturer 8- File ServerSecurity andManagement/UserAccountRights as instructed byExecutiveDept. PLANETWORKING .NET willwork with3rd party vendors andmanufacturers for support whenneeded.They willberesponsiblefor any failureofserver hardware/softwarethat sustains considerable downtime.Please keep a recordofallpurchases, warranties, andsupport contact for allhardware/software onthe network. PLANETWORKING .NETUSES AND RECOMMENDS MICROSOFTWINDOWS SERVER 2012 *Planetworking .NETwill bedeployingand supportingnew server(s)at this location. Desktop/Workstation &Laptop/Notebook Support PLANETWORKING .NETUSES AND RECOMMENDS ALL ALIENWARE, ACER, ASUS, APPLE, & LENOVOWORKSTATIONS & LAPTOPS Support ofall Desktop/Workstation & Laptop/Notebooksdeployed to staffwithin the network infrastructurewill beincluded,which willinvolve: 1- ProcessorPerformancewithin designspecifications bythemanufacturer 2- Motherboard Stability within designspecifications bythemanufacturer 3- Hard DriveIntegrity withindesign specifications by themanufacturer 4- Operating Systemrunning on the workstation(s) such as Microsoft Windows 7 Ultimate64bitwithin recommended configurations by the software developer 5- Applications and Software installed that is required for the business (this willnotincludeany installedor downloaded appl ications that the user has added) withinrecommendedconfigurations by the software developer 6- Connectivity throughdeployed network,in this case bothEthernet 10/100/1000Mbps (RJ-45 / Cat5e wiring) and Wireless 802.11N Adapters within design specifications by themanufacturer PLANETWORKING .NET willwork with3rd party vendors andmanufacturers for support whenneeded.They willberesponsiblefor any failureofserver hardware/softwarethat sustains considerable downtime.Please keep a recordofallpurchases, warranties, andsupport contact for allhardware/software onthe network. PLANETWORKING .NETis not responsiblefor any wearandtearofequipment dueto usage andhabits ofthe staffthat itis assigned to. PLANETWORKING .NETUSES AND RECOMMENDS MICROSOFTWINDOWS 7 ULTIMATE64bitEdition Operating System *Planetworking .NETwill bedeployingand supportingworkstation(s)at this location.
4. 4. A Limited Liabilities Company Information Technology SolutionsProvider -Computer Consulting & Network Support Staten Island, NY - 917.520.9986 -amalito@planetworking.net -www.planetworking.net Registered Member ofMicrosoft Partner Program ID #1787733 Page 4 of 11 Network Support PLANETWORKING .NETUSES AND RECOMMENDS CISCORVS SERIES, NETGEAR PROSAFESERIES, & SONICWALLTZ SERIES VPN FIREWALL ROUTERS & SWITCHES,ASUS, D-LINK, & SECURIFI N SERIES WIRELESS ACCESS POINTS, SEAGATEBLACKARMOR & WD MYCLOUD NAS DRIVES, APC& CYBERPOWER UPS SYSTEMS Summary of Architecture which is included withinthis support area: 1- PLANETWORKING .NETis notresponsible for the ISP(InternetService Provider) in useatthelocations under this contract 2- PLANETWORKING .NETis responsible for deploying andmaintaining any hardwaresuch as Firewalls, Hubs, Routers, &Switches 3- All Ethernet10/100/1000Mbps RJ-45(Cat5e) wiring including thedeployment,additions, punching to a backbonepanel, crimping and repairing, wall-jack installs atworkstations cubicles, offices,or generalpublic area such as conference rooms 4- All Wireless 802.11N connectivity devices in usethroughouttheoffices under this contract 5- Managementofdeployedpolicies/rules onthefirewallfor intrusiondetectionand prevention, hack attacks,& VPN (VirtualPrivateNetwork) access as set forth by Executive Dept. 6- Backup configuration ofthefirewall policies/rules andsettings to a networkserver/workstation to providea restoresolution intheeventtheunit requires a reconfiguration dueto loss ofpower, hardwarefailure, or accidentalerasure 7- A Workgroup structuredevelopedwith file hierarchy and group/user levelpolicy and administration as setfourth by Executive Dept. 8- Printers attached to thenetwork 9- Other computer/network relateddevices inuse 10- Your Company is solely responsiblefor thebackup solutionto beput in placefor all equipment and maintaining andstoring thesebackup on abasis best suited tobe accessible whena disasterrecovery caseis required Exampleofa typical LAN (Local Area Network) *Planetworking .NETwill besupporting firewalls/routers andwiring installed by other providers and services. Applicationsand/or Inter-Office CollaborationSoftware Support PLANETWORKING .NETUSES AND RECOMMENDS MICROSOFTOFFICESOFTWAREPRODUCTS PLANETWORKING .NET willassist in the supporting ofexisting applications suchas listed below and their recommendations for proper useand productiveness. However, all3rd party applications are thesoleresponsibility ofthesoftware developer and covered under their warranty and support terms: Any SQL or DatabaseSoftware functionality, however does notincludecontent Email-GroupCollaborationunder strict control byExecutiveDept. Shrink-wrapped or customdesigned programs;we areonly responsible for installationunder instructions providedby thedeveloper InternetServiceProvider and any oftheclients web sites whichincludes but not limited tocontent &functionality **The corporateheadquarters willalso maintain the companys primary databases, whichwill beaccessibleto the internal network users and external remoteaccess by way of a tunnel through theinternetgeneratedwith encryptionsecurity software orVirtual Private Network (VPN) server/client A firewallat each locationwill provideprotectionfor un-authorized access and or denial ofservice hack. Arouter will provideandmanagethe network address translations (NAT) with IP while running DNS andDHCP All databases and data requiring access willbe managedwith policies putinto placeand customizable within Windows Server The corporateheadquarter server will maintain backupofthe companys data toensurereliablerecoveryandrestorecapabilities. *Planetworking .NETwill NOTbesupporting applications/softwareinstalled by other providers andservices. When Implementing Any Installations Phase 1 -Assessment A site visit to determineifexisting, the networkcurrently in operation,requires upgrading and/or add-ons to improve performance(this pertains to firewallequipment)
5. 5. A Limited Liabilities Company Information Technology SolutionsProvider -Computer Consulting & Network Support Staten Island, NY - 917.520.9986 -amalito@planetworking.net -www.planetworking.net Registered Member ofMicrosoft Partner Program ID #1787733 Page 5 of 11 A visualof thearea in which the networkinfrastructure equipment is tobe installed. This will include electrical,cabling, network appliances, and server/workstationenvironment needs Business needs intheform ofsoftware applications andrequired network operating systems to provideaccess tosuch programs effectively The developmentofa working directory structureon theserver. This willdescribehow a network system willbe accessible to thoseattaching to it. For example,creating a detaileddirectory structurewhich will reflectdivisions, departments, and data file locations Printer requirements. This willentailaneffectivesolution to implementing a productiveofficeprinting environment. This will reflectin partto the needs of thecompanyandoverallusage needed by personnel toperformtheirresponsibilities Internetaccessibility. The requirements of...being connected... totheInformation Super Highway results in implementing a stable internetaccess to the WorldWide Web An assessmentfor aneffective andproductive e-mailsystemfor inter-officeneeds. Recommendations will bemadeto improvea currently existing system ordevelopa new one Development ofa proven backupand virus solution toprotect the installed lan. This willalso includea battery backupsolution and designof rotational tapestoring solution Work plan toperiodically maintain and check a newlan environmentto keep it up tospeed andperformance. This willincludesitevisits regularly to offer adequatesupportand services.This may invoke extra fees. Phase 2 - Site preparation Following the assessment, upon approvaland authorization ofinstalling, thearea involved willbeprepared toreceiveequipmentand set-up. In the eventthat an existing environment is tobe maintained during the installation ofa newsystemfor co-existence, the requiredarea to install the equipment is tobemadeavailableby thecompany. Clearing workspace is the responsiblity ofthecompany Cabling requirements. Theimplementation ofa qualityworking lanenvironment requires a properly installedcable system.The recommendation of our team will reflecta 10 Base T10/100/1000Mbps Category6 UTP RJ45 cablesystemwhichwill bedistrubutedby a switch/hub Phase 3 - Installingthe Server The installing ofthe server willincludetheunit itself, in a well lighted, adequately spaced, and electrically suitablearea. Allcomponents requiredfor thelan willbe set-up according to the specifications givenby thevendorand notto exceed specified limitations The network operating systemwill beinstalledand configured to the needs ofthelan environment, this will include thebackupand virus solutions The agreed uponnetwork applications including the approveddirectory infrastructure, systemapplications,e-mailsoftware,andremote access needs(ifrequested) A battery backup devicewill beinstalled(should onenotexist) to prevent system crashes. Thereis a limitation to the availabletime that a unit will beactive. Thebattery backupis solely in placeto allow timeto power the system down correctly Testing and intermediatetraining(an assigned company personnel) oftheunit and its installeditems. Phase 4 - Workstationrollout Installationofthe desktop/workstaion/laptopcomputers purchasedby thecompany Network attachment softwareand hardwarerequired to access the server Applications configuration including desktop software,internet access, ande-mailprogram Testing and basicorientationofthe unitand its installed programs. Support Providing network serviceand supportis important tomaintaining a stableenvironment. Thereforeitis critical tounderstand what supportyourcompany is eligible to have. There are 2 warranties inplace once a systemis implemented. i. Vendor warranties- purchaserefund/exchange & serviceand repair. It is imperativethatyou understand whatexactly yourcompany is eligible as warranty from thevendor for their products. Pleasereview and consult the includedwarranty papers thatare shipped withinthe product packaging. Remember that there arealways limitations. Maintain that information handy at alltimes.
6. 6. A Limited Liabilities Company Information Technology SolutionsProvider -Computer Consulting & Network Support Staten Island, NY - 917.520.9986 -amalito@planetworking.net -www.planetworking.net Registered Member ofMicrosoft Partner Program ID #1787733 Page 6 of 11 ii. We will attempt toreduceany amountofdowntime sustainedto thebest ofour abilities.We willalso provideifavailablea temporary solution should extensive downtimeoccur (hardwarefailure for example, which may requirevendor support). This sort ofsupport may incur extra charges. iii. We reserve therightto refuse any support shouldit bedetermined that any changes weremade withoutproperconsulting.A chargewill be invoked to recover from any such changes. iv. We also reservetheright to refusesupport shouldit bedeterminedthat wrongfulactivities werecarriedoutby yourcompanys personnel(wrongful orun-authorized access or usage of data and/or software &willfuldestructionofthe equipment). Achargewillbeinvoked to recover from any such damage. v. Change requests or add-ons after any installations will becharged at our standard hourly rate. vi. PLANETWORKING .NETserviceand support maintenanceplanis billableby monthly installments covering standardworking hours of Monday to Friday 9:00AM 5:00 PM. Emergency call supportis based on thetimebeforeand after hours ofoperation (not included inany ofthepackages described below)at a rate based onyour currentplan*. Weekend and holiday rates for contracts are$175 per hour. Monthly fees are not refundablenor can they berolled over. o Platinum Package $1,250 +ApplicableStateSales Tax 10 hours on-site per month plan+ 2 FREEHours eachmonth Free unlimitedphone support& remote management Routine weekly visits to maintainsystem integrity, manage backupservices, handle customer requests,andmaintain update/upgrade ofsystem "On Call"Status 24/7 withus to visit yoursite within 1-2 hours ofemergency, or nextavailable business day Savings of $250 onthe 2 FREEhours included in the total block ofhours o Basic Package$625 +ApplicableStateSales Tax 5 hours on-site per month plan + 1 FREEHours each month Free unlimitedphone support& remote management Routine weekly visits to maintainsystem integrity, manage backupservices, handle customer requests,andmaintain update/upgrade ofsystem "On Call"Status 24/7 withus to visit yoursite within 1-2 hours ofemergency, or nextavailable business day Savings of$125 onthe 1 FREEhours included in the total block ofhours Each of these packagesallowsthe customer to choose how the hoursare used. 1- Mandatory visitsper client'sscheduled needsor ascredit to besaved and used when urgent issuesarise (NOMONTHLY ROLL-OVER PERMITTED) 2- State SalesTax is not included within thepackage priceand added tothe total where applicable 3- Payment due by the 1st ofeach month,late feesapply 4- Contractsare per year based& auto-renewable,no re-signing required,acontractwill bedrafted and submitted at time ofactivation, seePayment, Timeframe, & Terminationfor details. 5- Payment due in full within 5 businessdaysofinvoice; cash or checks; no PayPal, credit cards, or any other form ofpayment accepted at thistime 6- Guaranteed no rate increasesfor minimum5 years Monthly payments areto bepaid infull dueevery 1st ofthemonth, payableandmailed to Anthony C. Malito 93 DelawareAvenue Staten Island, NY 10304 *Non contract calls are per incident based at a minimum 1 hour on-sitevisit at standard hourly rate. vii. You will be given all documentationand softwarethatbelongs to your company.Weurgeyou to saveit allin a safeplacefor future reference. Remember, that wemay requiresuch informationifwearecalled back to supportand/or add-on. PLANETWORKING .NETsdescription of charges, fees, & rates 1- Standard hourly rate $125per hour (Monday thru Friday 9AM -5PM)for the following; consulting, assessment, implementation, and any additional support within set time frame 2- Emergency rate $150per hour (between the hoursof5PM-9AM Monday thru Friday) 3- On-site calls during weekend dayscharged@ $175 per hour Saturday & Sunday (All day & night) 4- On-site callsduring Holidayscharged @ $200perhour within 24 hour period 5- Hardware/Software costswill bebilledseparately from thefeesofthe scopeofwork and paid for in full priorto ordering and implementation,you willbe invoiced. Payment must bereceived prior tostart ofinstallation 6- Telephone & remotesupport is$50per hour (maximum 2 hour supporttime), asite visit will be required after determining that resolutionisnot reached within the maximum support call time, ifthat isthecase then thecall timechargeiswaived and the standardhourly rate is in effect uponarrival
7. 7. A Limited Liabilities Company Information Technology SolutionsProvider -Computer Consulting & Network Support Staten Island, NY - 917.520.9986 -amalito@planetworking.net -www.planetworking.net Registered Member ofMicrosoft Partner Program ID #1787733 Page 7 of 11 7- PLANETWORKING .NET service and support maintenanceplan isbillablemonthly covering standard working hoursofMonday to Friday 9:00AM5:00 PM (see Support for details) 8- Travel expensescharged at arate of.75cper mile+tolls, all airfare, hotels, & travelfees to be paidin full 9- Travel time (time spentbeyond1 hourgoing and coming from facilities)chargedat arate of$50 perhour 10- IMPORTANTDISCLAIMER -PLANETWORKING.NET IS NOTRESPONSIBLEFOR LOSS OF DATA DUETO HARDWAREFAILUREAND/OR UN-AUTHORIZED CHANGES MADETO THESYSTEM THATMAY CAUSELOSS OF PROFITS OR VALUE! YOUR COMPANYIS RESPONSIBLEFOR MAINTAINING DAILY BACKUPSOF YOUR DATA WHICH WILL PROVIDEDISASTER RECOVERY SOLUTIONS TOPREVENTEXTENDED DOWNTIME ANY BUSINESS LOSSES! 11- ALL APPLICABLESALES TAX WILLBEADDED. ALL CHARGES AND FEES ARENON REFUNDABLE. NOCREDITOR FINANCING PLANS OFFERED. NOHARDWARE LEASING OR LOANER EQUIPMENTPROVIDED. Additional information onfeesand service contracts: Competitiveratesare what we offer to our customers, every businessisan individual requiring support that iscustom tailored, and thereis"no onepricefits all, takeit or leaveit" here. We feel that theclient isentitledto pay what isright for the support required for theirbusinessand within aspecifiedbudget that will not get bloated and out ofcontrol. EXAMPLEOF A BUSINESS CONTRACTPACKAGE(blocks of10 hours per month*): At client's location includes anadditional2 FREE hours ofsupport each month: Monday thru Friday 9AMto 5PM=$125 per hour onsiteminimum1 hr Monday thru Friday 5PMto 9AM=$150 per hour onsiteminimum1 hr Saturday& Sundays =$175perhour onsiteminimum1 hr Holidays =$200 per hour onsiteminimum 1 hr *10 hrs block contractprovides the customerwith 12hrs per monthguaranteed (getting anadditional2 hours ofsupport FREE a savings of$250eachmonth). Routine visits to monitor and supportare within thecontracts as wellas FREE remote/phonesupport24/7. Inthelong run, thecustomer willsaveand always get more thanthey pay for with us, weneverticket howmany hours wereally support both onsiteand remotely beyondthemonthly contract fees becauseweprefer building a relationshipwith ourclients ratherthan tonickel & dimeevery minuteclocked. Fees beyond the monthlycontractwouldbe incurred only for additional tasks & functions, specialprojects,add-ons,and anything that was notoriginally agreed upon withinthesigned contract, and only after approval firsthand. Contracts are the way to go,you willdefinitelyfeelcomfortableknowing thatwe areon call and arrivewithin 1 hour or taking whatever timeremotely to resolve issues never leaving the situationunfixed. *The client reserves the right tohowthe monthly hours are to be used, either thruroutine visits daily/weekly, oron hold for emergencies, NOMONTHLY ROLLOVERS ALLOWED. Acontractdetailing everything willbe draftedand submitted for signatureupon agreement.Monthly contracts areto beconsidered"Auto Renewable" yearly uponanniversary dateofsigned accepted proposaland its effective starting date. >>ADDITIONAL CONTRACTPACKAGES AVAILABLEUPON REQUEST