PLAN OF ACTION FOR THE PRACTICAL TEST

Presented to:

By:

Date:

Federal AviationAdministration

PLAN OF ACTIONPLAN OF ACTIONFOR THE FOR THE

PRACTICAL TESTPRACTICAL TEST

DPE Recurrent Course

Ken Pannell, ASI

09/07/2007

22Federal AviationAdministration

DPE Recurrent Seminar2007

OBJECTIVEOBJECTIVE

THE EXAMINER SHALL DEVELOP AND THE EXAMINER SHALL DEVELOP AND USE AUSE A

WRITTEN WRITTEN PLAN OF ACTIONPLAN OF ACTION

USING THE EXAMINER TEST GUIDE, USING THE EXAMINER TEST GUIDE, PRACTICAL TEST STANDARDS, AND PRACTICAL TEST STANDARDS, AND

REFERENCES FOR GUIDANCE.REFERENCES FOR GUIDANCE.



A Plan of Action is Important!A Plan of Action is Important!



WHY DO YOU NEED A PLAN OF WHY DO YOU NEED A PLAN OF ACTION?ACTION?



Use of the Practical Test Use of the Practical Test Standards BookStandards Book

The FAA requires that all private pilot practical tests be conducted inThe FAA requires that all private pilot practical tests be conducted in accordance with the appropriate private practical test standards and theaccordance with the appropriate private practical test standards and the policies set forth in the INTRODUCTION. Applicants shall be evaluatedpolicies set forth in the INTRODUCTION. Applicants shall be evaluated in in ALL ALL TASKS included in each AREA OF OPERATION of theTASKS included in each AREA OF OPERATION of the appropriate practical test standard, unless otherwise noted.appropriate practical test standard, unless otherwise noted. An applicant, who holds at least a private pilot certificate seeking anAn applicant, who holds at least a private pilot certificate seeking an additional airplane category rating and/or class rating at the private pilotadditional airplane category rating and/or class rating at the private pilot level, shall be evaluated in the AREAS OF OPERATION and TASKSlevel, shall be evaluated in the AREAS OF OPERATION and TASKS listed in the Additional Rating Task Table. At the discretion of thelisted in the Additional Rating Task Table. At the discretion of the examiner, an evaluation of the applicant’s competence in the remainingexaminer, an evaluation of the applicant’s competence in the remaining AREAS OF OPERATION and TASKs may be conducted.AREAS OF OPERATION and TASKs may be conducted. If the applicant holds two or more category or class ratings at least atIf the applicant holds two or more category or class ratings at least at the private level, and the ratings table indicates differing requiredthe private level, and the ratings table indicates differing required TASKS, the “least restrictive” entry applies. For example, if “ALL” andTASKS, the “least restrictive” entry applies. For example, if “ALL” and ““NONE” are indicated for one AREA OF OPERATION, the “NONE”NONE” are indicated for one AREA OF OPERATION, the “NONE” entry applies. If “B” and “B, C” are indicated, the “B” entry applies.entry applies. If “B” and “B, C” are indicated, the “B” entry applies. In preparation for each practical test, the examiner shall develop aIn preparation for each practical test, the examiner shall develop a written written “plan of action.”“plan of action.” The The “plan of action”“plan of action” shall include all TASKs in shall include all TASKs in each AREA OF OPERATION, unless noted otherwise. each AREA OF OPERATION, unless noted otherwise.



Use of the Practical Test Use of the Practical Test Standards Book continuedStandards Book continued

If the elementsIf the elements in one TASK have already been evaluated in another TASK, they needin one TASK have already been evaluated in another TASK, they need not be repeated. For example, the not be repeated. For example, the “plan of action”“plan of action” need not include need not include evaluating the applicant on complying with markings, signals, andevaluating the applicant on complying with markings, signals, and clearances at the end of the flight, if that element was sufficientlyclearances at the end of the flight, if that element was sufficiently observed at the beginning of the flight. observed at the beginning of the flight. Any TASK selected forAny TASK selected for evaluation during a practical test shall be evaluated in its entirety.evaluation during a practical test shall be evaluated in its entirety. The examiner is not required to follow the precise order in which theThe examiner is not required to follow the precise order in which the AREAS OF OPERATION and TASKs appear in this book. TheAREAS OF OPERATION and TASKs appear in this book. The examiner may change the sequence or combine TASKs with similarexaminer may change the sequence or combine TASKs with similar Objectives to have an orderly and efficient flow of the practical test. ForObjectives to have an orderly and efficient flow of the practical test. For example, Radio Communications and ATC Light Signals may beexample, Radio Communications and ATC Light Signals may be combined with Traffic Patterns. The examiner’s combined with Traffic Patterns. The examiner’s “plan of action”“plan of action” shall shall include the order and combination of TASKs to be demonstrated by theinclude the order and combination of TASKs to be demonstrated by the applicant in a manner that will result in an efficient and valid test.applicant in a manner that will result in an efficient and valid test.



WHAT RESOURSES SHOULD YOU USE WHAT RESOURSES SHOULD YOU USE TO DEVELOP A PLAN OF ACTION?TO DEVELOP A PLAN OF ACTION?



RESOURSESRESOURSES

From appropriate and current From appropriate and current Practical Test StandardsPractical Test Standards

Examiner test guideExaminer test guideReference material listed in Reference material listed in

PTS.PTS.



Which briefings are required in your Which briefings are required in your Plan of Action for a practical test?Plan of Action for a practical test?



Must Include

PRE-TEST BRIEFING

PRE-FLIGHT BRIEFING

POST-FLIGHT BRIEFING



PUT THE APPLICANT AT EASEPUT THE APPLICANT AT EASE

. Make the applicant feel at . Make the applicant feel at easeease

Let them know what to Let them know what to expect for the day.expect for the day.



Does it make any difference Does it make any difference which portion of the test is which portion of the test is administered first?.administered first?.



In accordance with the PTS, In accordance with the PTS, THE GROUND PORTION OF THE THE GROUND PORTION OF THE

PRACTICAL TEST PRACTICAL TEST MUSTMUST BE BE COMPLETED PRIOR TO THE FLIGHT COMPLETED PRIOR TO THE FLIGHT

PORTION.PORTION.



FIGURE 5-1. EXAMINER TEST GUIDEFIGURE 5-1. EXAMINER TEST GUIDEPilot Examiners should use the Examiner Test Guide and the appropriate Practical Test Standard(s) to organize their plan ofPilot Examiners should use the Examiner Test Guide and the appropriate Practical Test Standard(s) to organize their plan of

action. This guide is not a substitute for a plan of action. You may modify this material to meet your specific needs. Pilot Examinersaction. This guide is not a substitute for a plan of action. You may modify this material to meet your specific needs. Pilot Examinersshould assure that they give three briefings to each applicant: Pretest, Preflight, and Postflight.should assure that they give three briefings to each applicant: Pretest, Preflight, and Postflight.

APPOINTMENTAPPOINTMENT

1. Applicant1. Applicant Name ____________________ Telephone_________________Name ____________________ Telephone_________________ 2. Instructor2. Instructor Name ____________________ Telephone_________________Name ____________________ Telephone_________________ 3. Practical Test3. Practical Test Certificate and/or rating sought__________Certificate and/or rating sought__________ Retest (Yes/No) Yes - FAX copyRetest (Yes/No) Yes - FAX copy Aircraft make and model _______________Aircraft make and model _______________ Location of test - time and date __________Location of test - time and date __________ 4. Required Documentation4. Required Documentation Class of medical (if applicable) __Class of medical (if applicable) __ Valid knowledge test results (if applicable) __Valid knowledge test results (if applicable) __ Aircraft - certificates, logbooks, and equipment __________Aircraft - certificates, logbooks, and equipment __________ FAA Form 8710-1, Airman Certificate and/or RatingFAA Form 8710-1, Airman Certificate and/or Rating Application, completed and (if required) signed by instructor;Application, completed and (if required) signed by instructor; IACRA - Applicant's FTN & Application ID No. ___________IACRA - Applicant's FTN & Application ID No. ___________ Special considerations - drug convictions ____________Special considerations - drug convictions ____________ Identification - Photo/signature I.D. __Identification - Photo/signature I.D. __ Flight time records and requirements __Flight time records and requirements __ Required endorsements __Required endorsements __ 5. Practical Test Standards (PTSs)5. Practical Test Standards (PTSs) Are you familiar with the PTS__Are you familiar with the PTS__ PTS checklist of required equipment __PTS checklist of required equipment __ 6. Fee6. Fee 8710.3E PG 5-8710.3E PG 5-

2525



•PRACTICAL TEST FLIGHT PLANNING

•1.Cross-country to be planned (if applicable) __

•2. Weight and balance computations __

•3. Aircraft performance computations __

•4. Flight planning facilities/FSS telephone numbers __

•DPE - AM I PREPARED? __

•SET THE ENVIRONMENT

•1. Be on time

•2. Physical testing environment

•Ensure privacy

•Eliminate possible interruptions

•Have calls held, etc.

•3. Psychological testing environment

•Show genuine interest in the applicant

•Be polite, courteous, receptive

•Manage your prejudices

•Keep personal or business problems to yourself



•PRETEST BRIEFING

•1. Put the applicant at ease (small talk, etc.)

•2. Advise applicant of available comfort facilities

•3. Confirm type of practical test or retest

•4. Provide casual overview of the test

•5. Collect/Verify the required documents specified during the

•appointment:

•FAA Form 8710-1, Airman Certificate and/or Rating

•Application __

•Photo/signature I.D. (Note type on 8710-1 and return) __

•Pilot Certificate (Verify against I.D. & FAA Form 8710-1 and

•return) __

•Medical (note limitations) __

•Knowledge test results (if appropriate) __



•PRETEST BRIEFING (Cont'd)

•Logbook or training records (Verify that the applicant meets all

•requirements and appropriate endorsements) __

•Aircraft documents (Verify location & scheduled availability)

•6. Verify that required equipment (hood, etc.) is available

•7. Verify that applicant is aware of PTS requirements and

•tolerances

•8. Advise the applicant that:

•FAA Practical Test IAW the ____________ PTS

•Will be using a Plan of Action (Used to organize the Practical Test)

•Will be taking notes for the debrief

•Perfection is not the standard

•Oral questioning will continue throughout the test

•Three possible outcomes are:

•Temporary airman certificate

•Notice of disapproval of application

•Letter of Discontinuance

•9. Any Questions?

•10. Collect Fee __

•11. Announce "THE TEST HAS BEGUN!"



EXAMINER RESPONSIBILITYEXAMINER RESPONSIBILITYTesting at the Highest Testing at the Highest LevelLevel!!

CorrelationCorrelation

RoteUnderstanding

Application



ORAL QUESTIONINGORAL QUESTIONING 1. Access all levels of learning: Rote, Understanding, 1. Access all levels of learning: Rote, Understanding,

Application,Application, Correlation. Correlation: Should be the objective of aviationCorrelation. Correlation: Should be the objective of aviation instruction.instruction. 2. Scenario situations are one of the evaluator's better tools 2. Scenario situations are one of the evaluator's better tools

for more comprehensive testing and will, to the greatest for more comprehensive testing and will, to the greatest extentextent

practicable, test the applicant's correlative abilities. practicable, test the applicant's correlative abilities. Scenarios also aid in evaluating pilot judgment, knowledge, Scenarios also aid in evaluating pilot judgment, knowledge, and skill.and skill.

3. Characteristics of a good oral test questions. Reliable, 3. Characteristics of a good oral test questions. Reliable, Valid,Valid,

Usable, Objective, Comprehensive, and Non-discriminating.Usable, Objective, Comprehensive, and Non-discriminating. 4. Oral questioning may continue throughout the test.4. Oral questioning may continue throughout the test.



PREFLIGHT BRIEFINGPREFLIGHT BRIEFING 1. Profile of flight test1. Profile of flight test 2. Pilot in Command (14 CFR § 61.47)2. Pilot in Command (14 CFR § 61.47) 3. Emergencies - actual and simulated Engine failure - takeoff and 3. Emergencies - actual and simulated Engine failure - takeoff and

landinglanding Other emergencies-FeatheringOther emergencies-Feathering 4. Transfer of controls (if applicable)4. Transfer of controls (if applicable) 5. Collision avoidance (CFI applicant required to instruct)5. Collision avoidance (CFI applicant required to instruct) Looking for reported trafficLooking for reported traffic Clearing the area before maneuversClearing the area before maneuvers 6. First preflight - weight and balance - VFR/IFR option6. First preflight - weight and balance - VFR/IFR option 7. Advise that oral questioning will continue - Perfection is not the7. Advise that oral questioning will continue - Perfection is not the standardstandard 8. Testing with Plan of Action will continue IAW PTS8. Testing with Plan of Action will continue IAW PTS 9. Will continue taking notes9. Will continue taking notes 10. Continue/discontinue if task is unsatisfactory10. Continue/discontinue if task is unsatisfactory 11. Answer any questions11. Answer any questions 12. Advise applicant to return aircraft documents to the aircraft12. Advise applicant to return aircraft documents to the aircraft 13. Begin flight evaluation13. Begin flight evaluation



What should you do if the aircraft is What should you do if the aircraft is not airworthy?not airworthy?



If you have not announcedIf you have not announced ““THE TEST HAS BEGUN”, you must THE TEST HAS BEGUN”, you must

return all documents and refuse to return all documents and refuse to test the applicant.test the applicant.



•FLIGHT TEST

•1. Be sure to take plan of action with you to the aircraft

•2. Conduct flight test according to the Practical Test Standards

•3. No instruction

•4. No second chance when maneuver is unsatisfactory

•5. Continue testing if maneuver is incomplete or you need more information to make a decision



6. Unsatisfactory performance:6. Unsatisfactory performance:Exceeding aircraft limitationsExceeding aircraft limitations

Examiner interventionExaminer interventionInappropriate emergency proceduresInappropriate emergency procedures

Outcome of the maneuver being seriously in doubtOutcome of the maneuver being seriously in doubtPoor judgmentPoor judgment

Not within approved standardsNot within approved standardsFailure to apply aeronautical knowledgeFailure to apply aeronautical knowledge

Not being the master of the aircraftNot being the master of the aircraftConsistently exceeding tolerances stated in the objectiveConsistently exceeding tolerances stated in the objective

Failure to take prompt corrective action when tolerances areFailure to take prompt corrective action when tolerances areexceededexceeded

7. Use realistic distractions during the flight test7. Use realistic distractions during the flight test8. Did the applicant meet the objective of the task?8. Did the applicant meet the objective of the task?

P Did the applicant complete the procedure described?P Did the applicant complete the procedure described?T Did the applicant perform the maneuver within theT Did the applicant perform the maneuver within the

tolerances?tolerances?S Did the applicant meet all safety considerations?S Did the applicant meet all safety considerations?

If you can answer YES to each of these questions withoutIf you can answer YES to each of these questions withoutreservation, the applicant has satisfactorily completed the task.reservation, the applicant has satisfactorily completed the task.



EMPHASIS AREAS: EMPHASIS AREAS: As a result of studies into the cause factors of incidents, As a result of studies into the cause factors of incidents, accidents, and violations, it is imperative that pilot examiners give special accidents, and violations, it is imperative that pilot examiners give special consideration and exercise their most conservative judgment in evaluating the consideration and exercise their most conservative judgment in evaluating the applicant's knowledge of the following areas:applicant's knowledge of the following areas:

1. Preflight1. Preflight Aircraft manuals and documentationAircraft manuals and documentation Pilot and medical certificatesPilot and medical certificates WeatherWeather Airport area and surroundingsAirport area and surroundings 2. Preflight inspections2. Preflight inspections Landing gearLanding gear Engine(s)Engine(s) Adequacy of fuel supply & ATC communications and airspaceAdequacy of fuel supply & ATC communications and airspace considerationsconsiderations 3. Clearances3. Clearances InstructionsInstructions Operations to/from/within/near Class A, B, C, D, and E airspaceOperations to/from/within/near Class A, B, C, D, and E airspace 4. Proper use of the flight controls/brakes on the ground4. Proper use of the flight controls/brakes on the ground 5. Landing flare5. Landing flare 6. Avoidance of objects in the air and on the ground6. Avoidance of objects in the air and on the ground 7. Maintenance of adequate flying speed7. Maintenance of adequate flying speed 8. Operations to/from/on suitable terrain for T/O, Apch, & Ldg8. Operations to/from/on suitable terrain for T/O, Apch, & Ldg Config.& Proc.Config.& Proc. 9. Observance of minimum safe altitudes--congested and non9. Observance of minimum safe altitudes--congested and non congested areascongested areas 10. Use of stabilized approach/flight path procedures10. Use of stabilized approach/flight path procedures 11. Forced landings11. Forced landings



QUESTION GUIDELINESQUESTION GUIDELINES Establishing Establishing rapportrapport: don't try to impress : don't try to impress

people, rather make them feel comfortable and people, rather make them feel comfortable and not intimidated. not intimidated.

Better Better listeninglistening: all too often, you are thinking : all too often, you are thinking about your next question and not listening to about your next question and not listening to the applicant’s answer. the applicant’s answer.

Higher Higher motivationmotivation: the right answer will not be : the right answer will not be imposed by you, it will be owned by your imposed by you, it will be owned by your applicantapplicant, , who, thus, will be more motivated to who, thus, will be more motivated to follow it up with further discussion.follow it up with further discussion.



POST - FLIGHTPOST - FLIGHT 1. General1. General Reaffirm outcomeReaffirm outcome Allow applicant some time to selfAllow applicant some time to self Prepare temporary airman cert./disapproval notice/letter ofPrepare temporary airman cert./disapproval notice/letter of discontinuancediscontinuance Offer to sign applicant's logbookOffer to sign applicant's logbook 2. Temporary Airman Certificate2. Temporary Airman Certificate Establish a positive atmosphereEstablish a positive atmosphere Highlight above average performanceHighlight above average performance Debrief using the plan of actionDebrief using the plan of action Have applicant review and sign temporary airman Have applicant review and sign temporary airman

certificatecertificate Examiner signs and issues temporary airman certificateExaminer signs and issues temporary airman certificate Advise of duration - 120 daysAdvise of duration - 120 days Ensure applicant has proper documentsEnsure applicant has proper documents Verify that you have the proper documentsVerify that you have the proper documents Brief flight instructor of applicant's performanceBrief flight instructor of applicant's performance



3. Disapproval Notice3. Disapproval Notice Establish a positive atmosphereEstablish a positive atmosphere Highlight above average performance as well as Highlight above average performance as well as

deficient tasksdeficient tasks Debrief using the plan of actionDebrief using the plan of action Use PTS to explain reasons for disapprovalUse PTS to explain reasons for disapproval Do not criticize the flight instructorDo not criticize the flight instructor Be alert for Denial, Anger, Bargaining, or Be alert for Denial, Anger, Bargaining, or

DepressionDepression Issue disapproval noticeIssue disapproval notice Advise re-test credit for satisfactorily completed Advise re-test credit for satisfactorily completed

items isitems is 60 days60 days Ensure applicant has proper documentsEnsure applicant has proper documents Verify that you have the proper documentsVerify that you have the proper documents Brief flight instructor of applicant's performanceBrief flight instructor of applicant's performance



FLIGHT PROFILEFLIGHT PROFILEEXAMPLEEXAMPLE

AOAAOA ITEMITEM DESCRIPTIONDESCRIPTIONCOMMENTS COMMENTS

IIII AA Preflight InspectionPreflight Inspection BB Cockpit Management Cockpit Management

CC Engine Starting Engine Starting DD Taxiing Taxiing EE Before Take-off Check Before Take-off Check

IVIV AA Normal & Crosswind T/O and ClimbNormal & Crosswind T/O and Climb

VIIVIIAA Cross Country Pilotage and Dead Reckoning Cross Country Pilotage and Dead Reckoning BB Locate Position to VOR/Navigation systems Locate Position to VOR/Navigation systems CC Divert to Practice area -- Airport nearbyDivert to Practice area -- Airport nearby



FLIGHT PROFILEFLIGHT PROFILEVV AA Steep Turns--+/- 100’ +/- 10kts Steep Turns--+/- 100’ +/- 10kts

+/-5 degrees+/-5 degrees

Rollout Rollout +/- 10 degrees +/- 10 degrees

IXIX BASIC INSTRUMENTS BASIC INSTRUMENTS

AA Straight-and-level flight - Straight-and-level flight - ALT200/H20/A/S10ALT200/H20/A/S10

BB Constant A/S Climbs -200/20/10Constant A/S Climbs -200/20/10

DD Turn to Heading -200/10/10Turn to Heading -200/10/10

CC Constant airspeed descents -Constant airspeed descents -200/20/10200/20/10

EE Unusual attitudesUnusual attitudes



FLIGHT PROFILEFLIGHT PROFILE

VIIIVIII AA Maneuvering During Slow Maneuvering During Slow Flight (Specify Vs)Flight (Specify Vs)

1500’AGL +/-100’ HD+/-10 A/S +10-01500’AGL +/-100’ HD+/-10 A/S +10-0

Bank +/-10Bank +/-10

CC Power On Stall-HD+/-10Power On Stall-HD+/-10

BB Power off Stall-HD+/-10 Power off Stall-HD+/-10

XX AA Emergency Descent ( Simulated Emergency Descent ( Simulated Engine Engine fire or cockpit smoke) A/S +/-10 fire or cockpit smoke) A/S +/-10



FLIGHT PROFILEFLIGHT PROFILEVIVI A. Rectangular Course A. Rectangular Course

B. S-TurnsB. S-Turns

C. Turns around a pointC. Turns around a point

600’-1000’AGL-+/-100’ A/S +/-10 600’-1000’AGL-+/-100’ A/S +/-10 KTSKTS



FLIGHT PROFILEFLIGHT PROFILE

CONTINUE TO AIRPORT FOR T/O AND LANDINGS AND AOO CONTINUE TO AIRPORT FOR T/O AND LANDINGS AND AOO IIIB (TRAFFIC PATTERNS) IIIB (TRAFFIC PATTERNS)

IVIV FF Short Field approach and Short Field approach and landing landing

HH Go-Around Go-Around

FF Short Field approach and Short Field approach and landing landing

EE Short Field Takeoff and Short Field Takeoff and climb climb

DD Soft-Field approach and Soft-Field approach and landing landing

CC Soft-Field takeoff and Soft-Field takeoff and climb climb



RETURN HOMERETURN HOME

IVIV BB Normal and Crosswind approach Normal and Crosswind approach

and landing and landing

**K**K **Forward Slip to a **Forward Slip to a landing landing

XIIXII AA After landing procedures After landing procedures

BB Parking and SecuringParking and Securing



QUESTIONQUESTION

CAN AN APPLICANT FAIL THE TEST IF CAN AN APPLICANT FAIL THE TEST IF THEY HAVE PERFORMED VERY THEY HAVE PERFORMED VERY SATISFACTORLY UP TO THIS POINT?SATISFACTORLY UP TO THIS POINT?

XIIXII AA After landing After landing procedures procedures

BB Parking and SecuringParking and Securing



WHAT ARE SOME EXAMPLES?WHAT ARE SOME EXAMPLES?



POST-FLIGHT:

SATISFACTORY

DEBRIEF

USING PLAN OF ACTION



SATISFACTORYSATISFACTORY Give the applicant some time to themselves.Give the applicant some time to themselves. Debrief in a private room or area.Debrief in a private room or area. Let them know what maneuvers were really good.Let them know what maneuvers were really good. Give them suggestions for continued improvement.Give them suggestions for continued improvement. Suggest continued instruction for Instrument rating.Suggest continued instruction for Instrument rating. Let them know you will contact their instructor.Let them know you will contact their instructor. Complete the files I.A.W. /8710.3E.Complete the files I.A.W. /8710.3E. Sign logbookSign logbook Make applicant aware of wings program for B.F.R.Make applicant aware of wings program for B.F.R.



POST-FLIGHT:

UNSATISFACTORY

•DEBRIEF

•USING PLAN OF ACTION



UNSATISFACTORYUNSATISFACTORY Give the applicant some time to themselves.Give the applicant some time to themselves. Debrief in a private room or area.Debrief in a private room or area. Let them know what maneuvers were really good.Let them know what maneuvers were really good. Give them suggestions for additional training.Give them suggestions for additional training. Be very honest, their safety depends on it.Be very honest, their safety depends on it. Let them know you will contact their instructor.Let them know you will contact their instructor. Complete the files I.A.W. /8710.3E, submit in Complete the files I.A.W. /8710.3E, submit in 55 business business

days.days. Sign logbook, if applicant is willing.Sign logbook, if applicant is willing. Look at possible dates for re-test.Look at possible dates for re-test. Stress unsafe/unsatisfactory areas of operation with Stress unsafe/unsatisfactory areas of operation with

instructor, give recommendations.instructor, give recommendations.



CONTINUALLY UPDATE YOUR PLAN OF CONTINUALLY UPDATE YOUR PLAN OF ACTION.ACTION.

CREATE DIFFERENT ONES WITH CREATE DIFFERENT ONES WITH DIFFERENT SCENARIOS.DIFFERENT SCENARIOS.

MAKE SURE THAT THE PEOPLE YOU MAKE SURE THAT THE PEOPLE YOU ARE ISSUING CERTIFICATES TO ARE ARE ISSUING CERTIFICATES TO ARE

MEETING THE STANDARDS!MEETING THE STANDARDS!



QUESTIONS?QUESTIONS?

PLAN OF ACTION FOR THE PRACTICAL TEST

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