Plan de Comunicación PP Covid-19 INGLES...> COMMUNICATIONS PLAN COVID-19 PERSONAL PROTECTION...

Communications Plan

> �e Poblado Plaza Hotel guarantees the application of this plan in all its operations

> C O M M U N I C A T I O N S P L A N C O V I D - 1 9

YOUR SAFE T Y ISOUR P RIORI T Y


Bearing in mind the gradual reactivation of the economic

sector, the Poblado Plaza Hotel commits to comply with

the actions established in the following biosafety protocol.

Likewise, it establishes our commitment to support the

operation safely and responsibly, which allows the

economic stabilization of the Company, focused on the

containment or non-spread of COVID-19 for the care of our

human talent.

We need to maintain and/or implement measures that

allow us a stable, continuous and sustainable operation,

establishing key measures from internal, external and

supply chain fronts.

INTRODUCTION


GENERAL MEASURES

We have implemented a series of protocols to

prevent the transmission of COVID-19, which

highlights the identification of needs,

implementation of methods and systems, adapting

infrastructure and the training of personnel. Also,

we develop protocols for risk management and the

management of possible emergencies. These

protocols are available to all guests and visitors.


ENTERING THE HOTEL

ANYONE WHO ENTERS THE HOTEL MUST COMPLY WITH FOLLOWING PROCESSES:

04. Wash hands with water

and soap and use disinfectant.

01. Go through the sanitizing mat.

In case of carrying suitcases with

wheels, these must rolled on the mat.

02 . All your belongings like bags, suitcases,

packages, etc., must be disinfected

when entering the hotel.

03. Wear a mask, covering nose

and mouth.

05. Submit to temperature control, if you have

any flu symptoms or fever greater or equal

to 38ºC you will not be able to enter the

Hotel and must inform the territorial

entities, health secretary, and health

service provider.


CHECK-IN AND CHECK-OUT• Guests who enter the Hotel must sign a document certifying that they

are in good health and agree to notify the Hotel if they have any health

issues within fifteen (15) days after the date of their check-out related

to COVID-19.

• The Hotel has a biosecurity kit (gloves, face mask, hand sanitizer gel)

to inform guests at the time of registration if required and its cost.

• For the readiness of a room, the check-in time is modified for 4:00pm

and check-out for 12:00m.

• Room cleaning frequency is at the guests’ request, which must be

informed at the time of registration.

• We streamline the Check-in y Check-out processed through

electronic Pre Check-in, to ensure that the guest takes the least

possible delay in entering their room. Registration cards and rooms

keys will be previously disinfected.

• We have online payment platforms so that the guest can pay the hotel

bill by transfer or QR code, which will be sent by email.


ROOMS

• In the room, all non-essential elements

(magazines, brochures, pens, notebooks and laundry bags) and the

amenities are reduced to the essentials.

• At the guest’s request, there will be items such as ironing tables,

irons, and hair dryers.

• Minibar service will be suspended, in case a guest requires a

product, he must request it from the Front Desk or

Room Service complying with all protocols.

• When the guest checks out, alcohol or disinfectant should be

sprayed on all surfaces in the room.

• The disinfection of common contact elements will be reinforced

such as remote control for the television, telephone, handles, doors,

curtains, switches, l ights, and water taps.

• Cleaning and disinfection of toiletries will be carried out,

once the maintenance between rooms is complete.


LA TERRAZA RESTAURANT• La Terraza restaurant has enough space to respect the required distance of 2 meters between tables. Two chairs will be placed at each table, encouraging social distancing.

• The different hotel menus will be redesigned to have a limited offer and will be created for better cleaning and disinfection.

• The guest can request breakfast in the room, or if they prefer, they can have it at the restaurant upon request.

• Common use items and equipment (cruets, salt shakers, olive oil dispensers, beverage machines, sugar packet holders, among others) and any decorative items will be eliminated from the service.

• Until further notice, the restaurant will restrict salad bars, buffets, courtesy cookies, and free snacks to accompany alcoholic drinks, unless it is in individual portions.

• The linens will be changed each time the tables are used.

• Each time food service is provided, disinfected cutlery and paper napkins will be located.

• Sanitizer gel will be available at strategic points for hand disinfection.

• We have online platforms so that the guest or visitor can pay by transfer or QR code.


EVENTSMEETING ROOMS FOR

• The meeting room capacity is reduced, respecting social distancing.

• The linens must be changed for each event.

• Water is no longer served on tables (no glasses, no jugs). A water dispenser with disposable cups will be available.

• The meeting room where the event will take place must be ventilated at least two hours beforehand.

• The coffee and tea station will be served in covered and disinfected thermal beverage dispenser inside the meeting rooms where service is provided.

• All participants are required to wear a mask.

• Widespread spraying will be done before each event and at each meal break (breakfast, coffee break, lunch and dinner).

• All sound equipment, microphones, audiovisual aides, flip charts, tables, chairs, or any implement required for the development of the event must be disinfected.

• Air conditioning will be optional for customers.

• The distribution of material in meetings (paper, pen, among others) is rearranged.

• Eventos are designed and planned in a way that capacity is controlled, allowing the minimum safety distance to be respected.


COMMON AREAS

• All frequent contact points in public areas such as door handles, elevator buttons, counters, tables, rail ings, and others, are cleaned daily and continuously disinfected throughout the day.

• The capacity of the elevator is l imited to a single person, giving priority to people with reduced mobility, the elderly, pregnant women, and people with child in their arms. Promoting stair use is applied.

• In public restrooms, there are soap dispensers, disposable towels, and instructions for correct washing and disinfection of hands.

• The entrance to the gardens that are not part of the usual traffic within the accommodation will be restricted, to avoid the risk of infection.

• To use the Gym, guests must wash their hands when changing machines and before starting a routine.

• The wet areas will remain closed until National orders it .

• Attend unaccompanied.

• Prior scheduling of the Gym is required at the Front Desk. The estimated time is 45 minutes per client, and maximum capacity will be two people.

• Guest must bring a self-care kit containing a mask, towel, sanitizer gel, and fluid for hydration.


OUR EMPLOYEES

• Routine temperature control is carried out upon entering and leaving the work shift . This information is registered in writing in the format implemented for that purpose.

• All employees must comply with responsible self-care and self-assessment of risks, signs, and symptoms Covid-19.

• All personnel has the appropriate personal protective equipment. In the same way, they are duly trained in the use, handling, and replacement of these implements, to guarantee optima hygiene.

• During the health emergency, communication campaigns will be carried out with workers on primary aspects related to how Covid-19 is transmitted and the ways to prevent it .


SUPPLIERS• Each supplier will send the biosecurity protocol of their company, following Resolution 666 of 2020, the approval and validation by the ARL and the Medellin’s Mayor Office or the territorial entity stationed.

• Protocol activities are articulated with the prevention and promotion plans for risk containment defined in the national public health policies.

• It should be noted that the activities referred to in the protocol of our suppliers must be strictly complied with and in addition to being aligned with the Occupational Health and Safety Management System, maintaining a permanent identification, evaluation and control of occupational risks.

• All suppliers must comply with responsible self-care and self-assessment of risks, signs, and symptoms related to COVID-19 before entering the Hotel facil it ies and follow the biosecurity protocols.

• Staff should always use their protective equipment.

• Maintain a social distancing of 2 meters with the staff.

• Disinfect all company tools before entering the hotel.

• The transportation means used must have a cleaning and disinfection report (carried out before each load), as well as baskets, boxes, mechanical loading aid, and any implement that has contact with the product or supply to be delivered.


T H ESE ARE SOME OF T H E MEASURESWE HAVE TAKEN TO MI NIMIZE

T H E RISKS AT T H E POBLAD O P LAZ A HOT EL

OUR GUESTS WILL BE ABLE TO CONTINUE ENJOYING A TAILORED EXPERIENCE IN A SAFE ENVIRONMENT, WHERE WE SATISFY ALL YOUR

NEEDS, LIMITING THE PHYSICAL APPROACH, BUT ALWAYS MAINTAINING PERMANENT CONTACT AND A TIMELY SERVICE.

GENERAL ASPECTS

RECOGNIZE THE CHARACTERISTIC SIGNS AND SYMPTOMS OF COVID-19

Fever: Greater or equal to 38° Difficulty breathing: feeling short of

breath without having done exercise

or other activities.

Body aches: General pain sensation

throughout the body, especially in

the joints and bones.

Nasal secretions: Mucus that can vary

in color from yellow to greenish, in

addition to the expectoration that

comes from the lungs.

Cough: Persistant and uncontrollable .

Fatigue: Constant tiredness,

uncontrollable desire to sleep.


INDIVIDUAL RISK FACTORS

"THE RIGHT SELF-CARE, SUBSTANTIALLY REDUCES THE RISK

OF SPREADING COVID-19"

Be over 60 years old.Living with people

suspicious and/or confirmed

of Covid-19.

People suffering from underlying diseases such as cancer,

chronic kidney disease, COPD (disease chronic obstructive

pulmonary disease), people immunosuppressed, obesity,

severe heart conditions, sickle cell disease, diabetes.

Not complying with

isolation restrictions.

Bad hygiene habits.


PERSONAL PROTECTION

CORRECT USE OF BASIC ELEMENTS

Anti-fluid face mask• Always use in the same orientation (never swap sides).• To remove, grab the strings and push foward (do not touch the fabric of the mask).• Wash your hands immediately with soap and water. • Remember that it is for individual use.

Protective face mask or goggles

Latex gloves

• Wash very well before each use.

• Wash your hands frequently before and after using them. • Do not touch your face. • Do not touch mobile phones.• Deposit them in the red bin for biological waste.


PERSONAL PROTECTION

RESPIRATORY PROTOCOL

• Cover your nose and mouth with your elbow. • Use disposable towels or tissues to cover mouth and nose. • If you use a cloth handkerchief to cover nose and mouth when coughing or sneezing, wash immediately and should be for individual use.• Always be sure to cover your mouth and nose, and avoidTouching objects until you wash your hands, preventing the spread of the virus.• Avoid touching your eyes and parts of your face until you wash your hands.• Use fase mask permanently.• Avoid close contact, keeping a distance of two meters.


PERSONAL PROTECTION

CORRECT HAND WASH

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54321

Apply soap and rubyour palmas together.

Rub the back with thepalm of the other hand.

Interlace your fingersand rub several times.

Bend your fingersand rub the palm

of your hands.

Wrap your thumband rub in rotary

motion.

With your fingertipsrub your palms in the

shape of a circle. Rinse your hands

with plenty of water.Dry your hands

with a disposable towel. Use the same towel to

clean the tap.


PERSONAL PROTECTION

CORRECT APPLICATION OF ANTIBACTERIAL GEL

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432

6

1

Apply an adequateamount of

antibacterial gel.Rub the palmas

each.Interlace your fingersand rub several times.

Bend your fingersand rub the palms

of your hands.

Wrap the thumb andrub in rotary motion.

Rub the fingertips ofone hand against the

palm of the othermaking circles.

Let dry withoutshaking your hands.


THE ENTIRE TEAM AT THE POBLADO PLAZA HOTEL IS

COMMITTED TO TAKING CARE OF GUESTS, VISITORS,

AND COLLABORATORS; THEY ARE THE PURPOSE OF THIS

ORGANIZATION.


Communications Plan Covid-19

Plan de Comunicación PP Covid-19 INGLES...> COMMUNICATIONS PLAN COVID-19 PERSONAL PROTECTION...

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