Pillar_Patient Engagement
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Patient Engagement Overview Hospedia's Patient Engagement Solutions build on the platform for interactivity set by the Patient Media Services, leveraging greater value for hospital management and staff using the same device, as well as improved benefits for the patient. Patients move beyond the passive consumption of entertainment services and start to really connect with their health and care, through a range of powerful engagement solutions – Feedback (including Real-Time Surveys and FFT), Facilities (from Menu Display to Meal Ordering), Communications (such as instant translation services), and Education. They can take ownership of their knowledge, choose when and how to provide feedback and make informed choices about their nutrition, all from the comfort of the bed. Utilising the familiar and ever-present bedside device enables hospitals to increase the level of interaction that can be achieved at the bedside, through involving patients directly with their care, supporting patient choice and experience and building towards a fully integrated clinical workflow tool. Hospitals also benefit from powerful data capture across all of the engagement solutions, allowing for increased operational insight and subsequent improvements. The data captured through the bedside devices also provides auditable information to support payments from government-incentivised targets. Patient Centred Care Platform ■ Patient-centred care through a familiar, bedside device ■ Opportunities for direct and indirect communication with individual patients ■ Cost savings compared to alternative methods of patient engagement ■ Feedback solution offers high response rates and low bias, providing valuable data to support service change ■ Facilities solutions generate improvements to patient experience and nutrition ■ Increases patient independence and ownership of health What are the benefits?
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Transcript of Pillar_Patient Engagement
Patient Engagement Overview
Hospedia's Patient Engagement Solutions build on the platform for interactivity set by the Patient Media Services, leveraging greater value for hospital management and staff using the same device, as well as improved benefits for the patient.
Patients move beyond the passive consumption of entertainment services and start to really connect with their health and care, through a range of powerful engagement solutions – Feedback (including Real-Time Surveys and FFT), Facilities (from Menu Display to Meal Ordering), Communications (such as instant translation services), and Education. They can take ownership of their knowledge, choose when and how to provide feedback and make informed choices about their nutrition, all from the comfort of the bed.
Utilising the familiar and ever-present bedside device enables hospitals to increase the level of interaction that can be achieved at the bedside, through involving patients directly with their care, supporting patient
choice and experience and building towards a fully integrated clinical workflow tool.
Hospitals also benefit from powerful data capture across all of the engagement solutions, allowing for increased operational insight and subsequent improvements. The data captured through the bedside devices also provides auditable information to support payments from government-incentivised targets.
Patient Centred Care Platform
■ Patient-centred care through a familiar, bedside device
■ Opportunities for direct and indirect communication with individual patients
■ Cost savings compared to alternative methods of patient engagement
■ Feedback solution offers high response rates and low bias, providing valuable data to support service change
■ Facilities solutions generate improvements to patient experience and nutrition
■ Increases patient independence and ownership of health
What are the benefits?
FeedbackHospedia’s Feedback solutions give hospitals the opportunity to produce in-patient surveys, publish them immediately, and gather and report on the information in real time. The importance of patient feedback in healthcare cannot be overstated, whether it is the Friends and Family Test, instant site polling, or tracking patient perceptions of catering or hand hygiene. Surveys can be published on the bedside platform, through alternative devices such as kiosks, or over Wi-Fi so patients can use their own devices to provide feedback, delivering a robust Feedback solution.
FacilitiesHospedia’s Facilities solutions, Meal Ordering and Menu Display, provide catering teams with the tools to deliver information-rich menus to patients, target menus based on individual patient needs, increase patient choice, reduce wastage and promote “eating for health”. Specialised Catering Feedback solutions allow hospitals to track hydration, plate waste and overall patient satisfaction.
CommunicationsThe Hospedia Platform provides a way for hospitals and other healthcare stakeholders to communicate directly with patients, individually or through defined patient demographics. A variety of formats provide a tailored approach; link onscreen adverts to appropriate webpages, or create a direct dial that uses the bedside telephone to make a call to the applicable service – smoking cessation, chaplaincy or PALS, for example. In addition, the bedside terminal can be used for live interpretation services saving valuable time and money compared to traditional face-to-face services.
EducationDelivering educational materials to patients is simple and cost-effective through Hospedia’s multimedia bedside platform, reducing paper waste and ensuring patients have access to the most up to date health information available. Video content, targeted messaging and a robust index of verified medical information are all available to be transmitted directly to individual patients, based on their needs.
For more information or to arrange an appointment with one of our team please call us on 0845 414 6000 or email [email protected]
“By removing staff bias, the results we get are more credible… Pop ups are really good at getting patient opinions, they help to support business decisions”
Bridget Lees, Quality, Nursing Standards and Performance, Southport & Ormskirk Hospital NHS Trust
Patient Engagement OverviewPatient Centred Care Platform
