PIKOM annual report2015 · PIKOM’s signature annual report, the ICT Job Market Outlook 2015,...

ANNUAL REPORT 2014/2015

PERSATUAN INDUSTRI KOMPUTER DAN MULTIMEDIA MALAYSIATHE NATIONAL ICT ASSOCIATION OF MALAYSIA

Annual Report 2014/2015 1

02 l Our Profile

04 l Message from the Chairman

06 l PIKOM Councillors & Advisors 2014/2015

09 l Milestone Journey

12 l Industry Overview

14 l Reports From Committees & Chapters

26 l Media Engagement

TA

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ON

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28 l Highlights Of Events

37 l PIKOM Learning Events

38 l List Of New Members

40 l PIKOM Secretariat


What our Mission is...To champion and realise the digital opportunities

What we do…• Spearhead, promote and encourage development of resources, professional skills and programmes in the local ICT industry;• Represent the local ICT industry to the Government and private sector, both local and overseas;• Provide a platform for ICT players and users to meet, network, learn and share ideas in order to bring the industry to the next level;• Foster high standards of conduct, service and performance throughout the ICT industry; and• Promote and market local ICT services to the region and overseas.

PIKOM has taken on the task of growing the size and capability of the ICT industry in Malaysia by creating opportunities for its members as well as all Malaysians to capture the benefi ts offered by advances in ICT.

Membership privileges…..1. Priority booking and special rates for PIKOM’s fl agship events and exhibitions organised by the Association;2. To have your company listed in our online portal;3. To be given priority in marketing and promotion in events and activities undertaken by the Association;4. Best platform to grow your business through PIKOM’s partnership with MDeC and MATRADE as well as ASOCIO, APIA, WITSA to tap into new markets and leverage on its regional and global networks;5. Meet ICT end users and potential customers;6. Enjoy discounted rate/ free admission to our special learning events;7. Exclusive discount on training courses and workshops;8. Access to PIKOM’s research reports;9. Use of PIKOM’s building facilities; and10. Support in export promotion

4 Annual Report 2014/2015

The year has been a tumultuous yet exciting one indeed for PIKOM and the ICT Industry. Confucius had said, “The gem cannot be polished without friction nor man without trials.” This is so very true, as despite the adversities posed by the external environment, there have been many positive developments and milestone achievements to celebrate.

Yes, the Malaysian economy has slowed its growth momentum due to a number of factors: Infl ationary pressure exerted by the Goods and Services Tax (GST), falling commodity prices for crude petroleum, signifi cant depreciation of the ringgit against major currencies worldwide, while strong US economic growth has affected external trade and investment. Yes, PIKOM has had to revise the growth rate to 4.9% for 2015 from its earlier projection of 5.0% growth, with a 5.0% growth rate for 2016.

Yet, despite the myriad of challenges, the ICT outlook is still projected to post double digit growth of 14.2% in 2015 and 14.8% in 2016, primarily from the intensifi cation of digitisation elements in the transformation and corridor projects.

It is assuring to note Malaysia’s current environment for commerce is still conducive. This is not just hearsay or a marketing spiel, given Malaysia’s climb up to 18th position in Global Competitiveness, the highest since 2005, as announced by the World Economic Forum. Key economic indicators continue to underline the country’s solid fi nancial fundamentals.

Malaysia’s negotiations for the Trans-Pacifi c Partnership Agreement (TPPA) has been successfully concluded and once formalised by the Malaysian Parliament, we look to the lowering of identifi ed trade barriers resulting in synergistic trade and investment among the 12-member nations.

The Government’s ambitious Economy Transformation Programme (ETP) to achieve Malaysia’s high income nation status by 2020 has ICT as one of the key contributing areas, and PIKOM is proud to contribute toward this ongoing priority programme with EPP2 and EPP3 initiatives within the Business Services National Key Economic Areas (NKEA).

PIKOM commends the Government’s reduction of fi xed broadband rates between 10% and 57% in April 2015; this will have a catalytic effect on eCommerce and boost local economy growth. PIKOM welcomes the recent announcements by the Minister of Communications and Multimedia on network infrastructure development that will result in higher speeds and lower cost. This is outlined in PIKOM’s Budget wish list which also included our recommendations on zero-rated GST for purchase of ICT products and services; transparency in government and GLC tenders; and spurring local demand for ICT through training and education and reintroduction of the EPF PC scheme.

PIKOM is set to see a marked increase in membership moving forward. The Registrar of Societies (ROS) has approved our request for Individual membership category and membership is now open to those who meet the criteria.

Malaysia’s corporate mindset has evolved to match the rapidly changing ICT horizon, resulting in greater utilisation of ICT across the board for a competitive edge. Previous innovative-sounding buzz words on the horizon such as Cloud Computing, Mobility, Big Data Analytics and Internet of Things, are now spliced inextricably into the DNA of ICT itself. What was to be, now is.

Cheah Kok HoongPIKOM Chairman

(2013/14 & 2014/15)

04 Message from the Chairman

Woon Tai Hai


“Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable.” - William Pollard

PIKOM’s signature annual report, the ICT Job Market Outlook 2015, provides invaluable information on average ICT salary trends, job sentiment index, hottest sectors and jobs. A new feature in this year’s report is the salary range of CTOs and CIOs in Malaysia. Another exemplary collaboration with Industry thought-leaders is the research-oriented ICT Strategic Review 2015/2016 Report with special focus on leadership in the digital age. This year’s report featured contributions from IBM, Leaderonomics, MIMOS, Pritchett and People Synergy, Green Data Center and Nottingham University.

The Smart Sourcing Summit 2015 aptly focused on ‘Convergence’ and ‘Transformation’, current hot topics in business. What needs a bit more focus however is the Angel Chapter and we are aiming for a revival in the coming year. Likewise, we would also be exploring re-branding for the annual PIKOM Fair to ensure sustainability. We will continue to build our programmes around the six pillars encapsulated in PIKOM’s 5-year Strategic Thrust (2012 – 2017).

PIKOM’s Outsourcing Malaysia has released an industry study showing the demand for ICT and global business services (GBS) is on the rise in the region. For the fi rst time since 1998, ASOCIO and PIKOM have combined again to host the ICT Leadership Summit 2015, themed “Reinventing Leadership in the Digital Age” which drew well over 700 ICT thought leaders.

I draw attention to my quote in the previous Report, in which I encouraged members to ask what PIKOM could do for them rather than what they could do for PIKOM. We have listened to feedback and have implemented a strategic action plan, re-focusing where needed. This year’s ICT Awards Night 2015 honoured outstanding recipients with the PIKOM ICT Leadership Awards, MSC Malaysia APICTA awards and the ASOCIO Awards. PIKOM is especially honoured as MDeC has entrusted the MSC Malaysia APICTA to PIKOM henceforth. It was a marvellous occasion with over 1,100 guests present.

Another signifi cant development is the formation of the ASOCIO AEC Digital Taskforce (AADT) which will be spearheaded by PIKOM. With AEC coming into fruition at the end of the year, this taskforce is indeed timely to address issues, identify opportunities and promote ICT growth in the region.

I recollect a message to members at the beginning of this term, in which we stated that the Association has been actively addressing the interests of both members and industry, and that our aspirations simply would not be achieved without the support from our members and policy makers.

I echo this heart felt message, and accord our deepest appreciation to the various Government Ministries and Agencies, namely the Ministry of Communications and Multimedia (MCMM), the Ministry of International Trade and Industries (MITI), the Multimedia Development Corporation (MDeC), the Malaysian Communications and Multimedia Commission (MCMC) and the Human Resource Development Fund (HRDF), amongst others.

I would also like to thank our diligent Secretariat in coordinating efforts from our multiple Chapters, in engaging our external stakeholders and ensuring expedient facilitation of events.

Lastly, my valued appreciation goes out to our esteemed members for their strong participation and contribution, as well as to PIKOM’s Council Members and Advisors for their confi dence in enabling me to lead this august body a second term. I will be passing on the baton at the AGM 2015 to my successor and am confi dent that PIKOM will continue to chart further milestones.

With PIKOM built on a bedrock of members’ commitment and passion, a strategic blue print for timely execution and continued strong support from all, we will drive the ICT Industry onwards and upwards onto greater heights.


Councillors

Advisors

Sean SeahKok Wah

Jeffrey Ooi Eric Wong Ong Chin SeongDr. DzaharudinMansor

Stan Singh-Jit Christopher Chan

Ahmad Rizan Ibrahim

Andy Khoo Carol Wong Dato’ Latt Shariman Abdullah

K.T Ong Ivan Teh

Lee Boon Kok Wee Kee Heng Foo Sen Chin Ang Chin JooDato’ Dan E. Khoo Xavier Tan Harres Tan

Derrik Khoo Sin Huat

Woon Tai Hai Shaifubahrim Saleh

David Wong Nan Fay

Dato’ Wei Chuan Beng

06 PIKOM Councillors & Advisors 2014/2015

Cheah Kok Hoong(Chairman)

Chin Chee Seong(Deputy Chairman)

Ganesh Kumar Bangah(Secretary)

Danny Lee(Treasurer)

Dr. Amirudin Abdul Wahab


Office BearersCheah Kok Hoong Chairman Hitachi Sunway Information Systems Sdn BhdChin Chee Seong Deputy Chairman Galasys Solution (MSC) Sdn BhdGanesh Kumar Bangah Secretary MOL AccessPortal Sdn BhdDanny Lee Treasurer Epson Malaysia Sdn Bhd

CouncillorsDr. Dzaharudin Mansor Microsoft (M) Sdn BhdStan Singh-Jit IronHorse Asia Sdn BhdChristopher Chan The Media Shoppe BhdSean Seah Kok Wah Bimbit.com Sdn BhdJeffrey Ooi Celcom (Malaysia) BhdEric Wong IBM Malaysia Sdn BhdOng Chin Seong Powerware Systems Sdn BhdK.T Ong Dell Sales Malaysia Sdn BhdIvan Teh ADV Fusionex Sdn BhdAhmad Rizan Ibrahim Dataprep Holdings BerhadAndy Khoo Maxis Broadband Sdn BhdCarol Wong Genovasi Malaysia Sdn BhdDato’ Latt Shariman Abdullah Persatuan Sukan Elektronik Malaysia (eSports Malaysia)Dr. Amirudin Abdul Wahab CyberSecurity Malaysia

AdvisorsDato’ Dan E. Khoo Multimedia Development Corporation Sdn BhdXavier TanHarres Tan Rototype International (M) Sdn BhdLee Boon Kok I-Commerce Sdn BhdWee Kee Heng e-Lock Corporation Sdn BhdFoo Sen Chin ECS ICT BhdAng Chin Joo Cuscapi BhdDavid Wong Nan Fay SnT Global Sdn BhdDato’ Wei Chuan Beng REDtone Telecommunications Sdn BhdDerrik Khoo Sin Huat ACGT Sdn BhdWoon Tai Hai BDO Consulting Sdn BhdShaifubahrim Saleh REDtone International Berhad


APPOINTMENTS BY RULEBy Rule 14 (f) Part (IV) (The Council), on 13 November 2014, the Council appointed the following as Councillors:1. KT Ong of Dell Sales Malaysia Sdn Bhd2. Ahmad Rizan Ibrahim of Dataprep Holdings Berhad3. Andy Khoo of Maxis Broadband Sdn Bhd4. Carol Wong of Genovasi Malaysia Sdn Bhd

By Rule 15(h)(Powers of the Council) Part (IV) (The Council), on 13 November 2014 the following are appoied as Advisors to the Council:

1) Dato’ Dan E Khoo2) Xavier Tan3) Harres Tan4) Lee Boon Kok5) Wee Kee Heng6) Foo Sen Chin

7) Ang Chin Joo8) David Wong Nan Fay9) Dato’ Wei Chuan Beng10) Derrik Khoo11) Woon Tai Hai12) Shaifubahrim Saleh

By Rule 14 (f) Part (IV) (The Council), on 15 January 2015, the Council appointed the following as Councillors:1. Dr Amirudin Abdul Wahab of CyberSecurity Malaysia2. Dato’ Latt Shariman Abdullah of Electronic Sports Malaysia (eSM)

By Rule 14(h)(iii) Part (IV)(The Council), on 17 October 2015, Mr Ganesh Kumar Bangah resigned from his Secretary position.

The Council organised a Strategic Planning Session at Awana, Genting on 16-17 Jan 2015, with the objective to facilitate robust plans and strategies, and to realign priorities to meet the needs of the Association and members in the year ahead.

Name Designation Attendance Cheah Kok Hoong Chairman 12/12Chin Chee Seong Deputy Chairman 11/12Ganesh Kumar Bangah Secretary 9/12Danny Lee Treasurer 8/12Jeffrey Ooi Councillor 8/12Eric Wong Councillor 12/12Ong Chin Seong Councillor 10/12Ivan Teh Councillor 4/12Dr Dzaharudin Mansor Councillor 8/12

Name Designation AttendanceStan Singh-Jit Councillor 9/12Christopher Chan Councillor 10/12Sean Seah Councillor 9/12KT Ong Councillor 6/11Ahmad Rizan Ibrahim Councillor 6/11Andy Khoo Councillor 7/11Carol Wong Councillor 8/10Dr Amirudin Abdul Wahab Councillor 1/7Dato’ Latt Shariman Abdullah Councillor 2/7

Annual Report 2014/2015 9nnn RRRRRRR pppp tt 00 // 11Annual RReportt 2014/20155 9

09 Milestone Journey

PIKOM’s Journey thus far….and still progressing onwards and upwards

Formed in August 1986, PIKOM’s ambition is to create an environment which is conducive to the health, prosperity and competitive nature of the ICT industry. In line with this,

PIKOM aims to be a catalyst for the growth of the ICT industry in Malaysia.

Throughout our 29-year epic journey, our transformation has taken us from the fl edgling Association we started out as, building upon success after success in charting numerous

milestone achievements both locally as well as globally, and to emerge as the ‘voice’ of the Malaysian ICT Industry and

the ‘face’ at the global ICT stage.

10 Annual Report 2014/201510 Annual Report 2014/2015

Annual Report 2014/2015 11Annual Report 2014/2015 11


Average ICT Salary increased by 7.9% in 2014: The average monthly salary of ICT professionals in 2014 registered an increase of 7.9% from RM7,142 in 2013 to RM7,706 in 2014.

ICT Salaries Continue to Rise

Widening Salary Gap among ICT Jobs: Overall, the salary gap between senior managers and fresh graduates has steadily widened from 2.58 times in 2010 to 2.99 times in 2014, with a projected 3.10 times in 2015. This is attributed to higher demand for experienced professionals with the talent pool being limited in Malaysia.

CIO/ CTO salary growing at 8.7% per annum at higher end: On average in 2014, C-Level ICT professionals took home a salary between RM29,167 to RM 45,000 per month.

Benchmarking against other countries: Salaries in the gulf are on average 1.74 times more than in Malaysia. Among Asian countries, Hong Kong and Singapore were yet again top choices with salaries being 1.58 times and 1.41 times more.

Hot ICT Jobs: In the technical domain, ICT professionals equipped with Java, C#, C++, .Net, SharePoint and Web Application Developers remain highly sought after. Under business applications, the fast growing jobs are notably in IT Security and Big Data Analytics.

PIKOM published the eagerly awaited “PIKOM ICT Job Market Outlook in Malaysia 2015” Report, the 9th edition in this series, since 2007. PIKOM’s Research Committee partnered with Jobstreet.com, besides making due references from Robert Walters and PayScale web publishers. The data compilation essentially covered 24 industry classifi cations, with 4 industries from the ICT services related sector.

2015 ICT Job Market OutlookA signature report providing average salary trends, job

sentiment index, hottest sectors and jobs

12 Industry Overview

9000

8000

7000

6000

5000

4000

30002006 2007 2008 2009 2010 2011 2012 2013 2014 2015

8,2787,706

7,1426,667

6,2385,626

5,2004,807

4,4434,184

6.2%

6.9%7.1%

8.2%8.2%

8.2%

10.9%

7.9%7.4%


ICT Strategic Review 2015/2016: Reinventing Leadership in the Digital AgeThe research-oriented publication of the ICT Industry, by the ICT Industry, for the ICT Industry

PIKOM’s ICT Strategic Review 2015/2016 publication, suitably themed, “Reinventing Leadership in the Digital Age” provides valuable insights collated from mainstream policy makers and industry players including academia.

The theme of this publication is timely but “Reinventing Leadership” demands a strong sense of creativity and will power, and it must be translated into different and timely execution. The crucial question to ask ourselves is, “How much do you need to Reinvent your Leadership in this Digital Age”? This publication has compiled a number of thought leadership articles centered on this theme; offering insights and strategic direction in addressing contemporary and newer issues, and some thoughts on how to take your business to the next level.

The articles covered in this edition are:

Chapter Topic Author No. 1. The Malaysian Economic and ICT Outlook 2015/16 PIKOM 2. ASEAN Economic Community: Digital Leadership in the context of e-ASEAN PIKOM 3. Lending a Human Touch to Digital Leadership Leaderonomics 4. The Digital Overhaul: Rethinking Manufacturing for the Digital Age IBM 5. Leadership in National ICT RD&C: A MIMOS Perspective MIMOS 6. Change Management: Compelling Business Case for Change Pritchett Malaysia and People Synergy 7. Sustainability Leadership begins with the Prevention of Greenwashing Green Data Center LLP 8. Smart Governance towards Changing the Landscape of the Malaysian Public Sector Nottingham University

Top 9 ICT Jobs in next 5 years: Of the total new jobs expected to be created in the next fi ve years, based on trends from the United States, it is expected that 45% of jobs will focus on software development and computer programming.

For software development skills, companies should look for graduates from either Computer Science or Software Engineering disciplines: The report revealed that most employers do not, or are not able to distinguish degrees from distinct ICT disciplines. This leads to a higher likelihood of companies employing the wrong graduates for the required ICT role.

PIKOM hopes that companies will implement the learnings from the report towards retaining our top talents and encouraging more graduates to join the ICT sector.


PIKOM GAC Members 2015/2016:Chair : Dr Dzaharudin Mansor, Microsoft MalaysiaDeputy Chair : Ahmad Rizan, SolsisMembers : Mazidee Md Ramli, Strateq : V. Surendren, Hewlett-Packard : Megat Mazhar Khair, Vads : Abdul Rahman Abu Hanifa, Intel Electronics : Azrin Abd Shukor, Dell : Nordin Mat Isa, Mesiniaga : Hasnul Nadzrin Shah, IBM

Malaysian Qualifi cations Agency (MQA)GAC has partnered MQA in efforts to increase compliance to the new Programme Standards for Computing, particularly when employers hire certain ICT position. There is a strong need for PIKOM to be pro-active in educating the ICT industry and employers on the differing ICT roles and in matching suitable graduates.

Trans-Pacifi c Partnership Agreement (TPPA)GAC continued to raise Industry concerns at a MITI workshop on Intellectual Property Rights and procurement. With the TPPA negotiations now concluded, we can expect greater transparency to scrutinise the fi nal text and ascertain the impact to the ICT Industry.

PIKOM’s RECOMMENDATIONS FOR NATIONAL BUDGET 2016As part of its policy shaping engagement, the GAC took a proactive role to submit PIKOM’s ICT Industry recommendations to the MoF for consideration into the National Budget 2016, a summary of which is:1) GST zero-rated for ICT products and services PIKOM recommends that ICT products and services be zero-rated. This will help ensure that prices remain more affordable for all Malaysians, be it for personal or business users. 2) Across the board reduction of broadband rates for individuals, households and businesses PIKOM recommends that the government consider further reductions across the board to encourage greater uptake of broadband toward bridging the digital divide and boosting accessibility, especially in rural and underserved areas. PIKOM also raised this at a separate dialogue with the MITI Minister.

14 Reports From Committees And Chapters

Government Affairs Committee (GAC)The GAC is PIKOM’s engagement and advocacy arm. Their efforts

help shape more effective policies to bring about a more conducive business operating environment for the ICT Industry. GAC has over the years built up an acknowledged, credible profi le such as to secure representation on 42 various

Government Agencies ranging from the Economic Planning Unit (EPU), Malaysian Qualifi cations Agency (MQA), Ministry of Finance (MoF), MITI,

MDeC and HRDF, to local universities.


3) Standardisation of cost & transparency of process for participation in GLC tenders PIKOM recommends enhancing the tender process in GLCs in creating greater uniformity, consistency, transparency and integrity within the procurement exercise.4) National E-waste Disposal Awareness (NEDA) Programme PIKOM recommends the Government engages Industry Associations to undertake a National E-waste Disposal Awareness (NEDA) Programme nationwide to raise awareness, develop a workable pilot model and undertake primary research.

Some key engagements with the Government:• Budget dialogue session with the PM and Captains of Industries• 11th Malaysia Plan Inter-Agency Planning Group (IAPG), an agency under the EPU: A pivotal role in developing the 5-year plan for the country from 2016 to 2020

PIKOM CIO CHAPTER (PCC)The PCC provides a platform for CIOs and Heads of ICT in a user organisation to network and exchange ideas for knowledge sharing. More than 100 CIOs of the largest corporations and government agencies are part of this PCC.

Activities22 September 2014 CIO/CISO Afternoon Tea: “Emerging Security Threats” at Hilton Kuala Lumpur. Organised by (ISC)2

9 October 2014 “Securing Your Journey to the Internet of Things and Beyond” at Le Meridien Hotel, KL. Hosted by Fortinet

3 November 2014 “Reinventing Your Business with Cloud, Big Data Analytics, Mobile, Social and Security” at Le Meridien Hotel, KL. Hosted by IBM and ECS

22 November 2014 PIKOM PCC Golf Challenge 2014 at Sungai Long Golf and Country Club

4 December 2014 “Calling all Superheroes” Forum on Cyber-attacks. Hosted by Akamai and AIMS

26 January 2015 Launch of PIKOM CIO Chapter (Northern Region) at Equatorial Hotel Bayan Lepas, Penang.

10 February 2015 IDC Predictions 2015: “Accelerating Innovation on the 3rd Platform” at PIKOM Boardroom

5 March 2015 “Run Grow Transform: Integrating Business and Lean IT” at Aloft, KL Sentral. Hosted by Amazon Web Services (AWS)

26 March 2015 Session with Royal Malaysian Customs Department

2- 10 May 2015 CIO Chapter Educational Trip to Seoul, Korea

PIKOM CIO chapter exco 2015/2016:Chair : Charles Tan, CIO of AmBank GroupDeputy Chair : Beh Swan Swan, CIO of MagnumImmediate Past Chair : Hood Abu Bakar, General Manager - ICT of MISC BhdExco Members : Tan Kah Chai, Group CIO of Sime Darby : Kevin Chong, CIO, Downstream Business of PETRONAS : June Ng, Head of Group IT, F&N

Yuri Iskandar, CIO Country Lead, AccentureWong Kum Wai, Director-ITS, IHH HealthcareShary Choo, Head of IT, E&OCheah Kok Hoong, PIKOM ChairmanCS Chin, PIKOM Deputy Chairman


9 October 2014 “Securing Your Journey to the Internet of Things and Beyond”, Le Meridien Hotel, Kuala Lumpur

3 November 2014 “Reinventing Your Business with Cloud, Big Data Analytics, Mobile,

Social and Security”

22 November 2014 Eager golfi ng participants ready

for the challenge

Activities (continue) 3 June 2015 Breakfast Talk: “Gaining New Levels of Organisation-Wide Effi ciency Through Business Agility” at Le Meridien Kuala Lumpur. Sponsored by Rally Software

18 June 2015 CIO Sharing: “Project Intellego” at PIKOM Boardroom

27 July 2015 Exclusive Preview of Microsoft Windows10 and Dialogue with Performance Management and Delivery Unit (PEMANDU) at PIKOM Training Centre

27 August 2015 PCC Members Dinner Gathering at Pietro. Hosted by Epson

4 September 2015 “Escaping Security’s Dark Ages” at The Gastro Project. Hosted by EMC2 and RSA

6 October 2015 PIKOM CIO Chapter AGM


PIKOM CIO Chapter enthralled at latest technology at Samsung Headquarters

10 February 2015 IDC Predictions 2015:

“Accelerating Innovation on the 3rd Platform”

Hood Abu Bakar delivering his speech at the

IDC Predictions 2015

Embracing the local culture during the CIO Chapter Educational Trip to Seoul, Korea

2-10 May 2015

Exclusive Preview of Microsoft Windows 10 and Dialogue with Performance Management and

Delivery Unit (PEMANDU)

27 July 2015

26 January 2015Launch of PIKOM CIO Chapter

(Northern Region) at Equatorial Hotel Bayan Lepas, Penang


OUTSOURCING MALAYSIA (OM) OM, a chapter of PIKOM with MDeC as a strategic partner, seeks to position the

global business services (GBS) industry for growth. Formed in 2006, OM has more than 100 members representing major players from the shared services and

outsourcing sector.Committee Members (2014/2015)Designation Name Company NameChair David Wong Nan Fay SNT GlobalDeputy Chair (Outsourcing) Anthony Raja Devadoss Kelly Outsourcing & Consulting GroupDeputy Chair (Shared Services) Jason Crimson Kimberly Clark Regional ServicesTreasurer Dato' Lim Han Boon Envotech Global ResourcesCommittee Akhil Gupta Basis Bay Services MSC Billy Lee Hitachi Sunway Data Center Services Chan Suit Fong AirAsia Global Share Services Cheang Lai Meng Sime Darby Global Services Edmund Eer Yong Kiong iTAc MSC Outsourcing Munirah Looi Brandt International Nicholas Tay CSC Malaysia Phan Yoke Hin HDC Data CentreAdvisor CJ Ang Cuscapi Berhad Ghazali Darman Bursa Malaysia Pattabhiraman Muthukumaraswamy UOB Centre Excellence Phil Captain PMC Team Sudhir Agarwal Aegis BPO Malaysia

Activities5-6 Nov 2014 MDCA Conference. Anchor sponsorship from MDeC and Huawei25 Nov 2014 IAOP Chapter Meeting & OM Networking Session26 Nov 2014 Finance Focus Group (FFG) at Le Meridien Hotel5-6 Feb 2015 OM Strategic Planning Meeting at Melaka15-18 Feb 2015 Participation at Outsourcing World Summit (OWS), Phoenix, Arizona

25 November 2014 IAOP Chapter Meeting & OM Networking Session

attracted over 110 attendees


Activities (continue)

11-12 Mar 2015 MDCA participated at Cloud Expo Europe 2015 Trade Mission, UK17-19 Mar 2015 OnTrac Star Certifi cation Programme25 Mar 2015 Finance Focus Group (FFG) at Westin Hotel9-10 Apr 2015 MDCA participated at DataCloud SEA event held at Iskandar Johor21 May 2015 FMM ICT Conference 2015, at Royale Chulan Damansara28 May 2015 Launch of OM Research Report: “Global Business Services Outlook – A Buyers Perspective”May 2015 MDCA members participated at PEMANDU EPP3 Lab3-4 June 2015 Data Cloud Europe 2015, Monaco18-20 Aug 2015 OM B2B (EPP2): Trade Visit to the Philippines27 Aug 2015 Talk with Mark Coopersmith of University of California, Berkeley at SEGI University, Kota Damansara14-17 Sept 2015 Singapore Datacenter Week 201517 Sept 2015 Smart Sourcing Summit 2015 (SSS) at Le Meridien Hotel, KL17 Sept 2015 MoU Signing with Universiti Kebangsaan Malaysia (UKM) and Call Centre Association of Malaysia (CCAM)

26 November 2014 Rapt attention by attendees at the

OM Finance Focus Group

15 - 18 February 2015OM participation at the

Outsourcing World Summit 2015

11 - 12 March 2015 MDCA Chairman speaking at the Data Centre World Keynote during the Cloud Expo Europe 2015 in London

25 March 2015 Key Panellists for the Finance

Focus Group in discussion

17 - 19 March 2015 OnTrac Star Certifi cation training session in progress


28 May 2015OM launching the fi rst

GBS industry report

Launch of OM Research Report:

“Global Business Services Outlook – A Buyers Perspective”

3 - 4 June 2015MDCA participated at the Data Cloud Europe

2015 in Monaco

27 August 2015Talk with

Mark Coopersmith of UC Berkeley at

SEGI University

Mark Coopersmith sharing his insights at SEGI University

14 - 17 September 2015MDCA’s booth at the Singapore

Datacenter Week 2015 18 - 20 August 2015

Trade visit to OM counterpart IBPAP in the Philippines


17 September 2015Smart Sourcing Summit 2015 (SSS) at Le Meridien, Kuala Lumpur

17 September 2015Partners in growing the GBS sector

17 September 2015MoU signing with UKM and CCAM

BIG DATA SPECIAL INTEREST GROUPThe Special Interest Group (SIG) on Big Data had its fi rst meeting in October 2015 with the objective to create awareness on what Big Data is and to gather industry and subject matter experts to contribute toward values realisation of Big Data. It also aims to

act as a platform for integration and forum between the Government business and ICT community, and to connect local and International higher learning institutions on big data awareness and education.

Inaugural meeting of the Special Interest Group on Big Data


PIKOM plays an active role in the international arena through our representation on the boards of the Asian Oceanian Computing Industry Organisation (ASOCIO)

and the World IT and Services Alliance (WITSA).

Activities23 Oct 2014 MoU with MDeC on WCIT 2020, witnessed by the PM11 Nov 2014 B2B session with French ICT Companies. Hosted by the French Embassy23-26 Nov 2014 B2B Session with Belgian Companies29 Apr – 1 Mar 2015 ASOCIO MTV at Bhutan27-28 May 2015 PIKOM hosted ASOCIO Senior Offi cers1 June 2015 Visit by Delegation from Czech Republic11 June 2015 Hosting the Award Winning Turkish Call Center delegation at the PIKOM Building19-22 Aug 2015 ASOCIO Plenary Meeting in Bangkok5 Oct 2015 ASOCIO Board Meeting and General Assembly 2015 at Sunway Pyramid Convention Centre. Hosted by PIKOM7 Oct 2015 ASOCIO ASEAN Economic Community (AEC) Digital Taskforce [AADT]7 Oct 2015 MoU signing with CISA Taiwan at Sunway Pyramid Convention Centre16 Oct 2015 Visit from Taiwan’s Institute for Information Industry, facilitated by Frost & Sullivan

23 October 2014Prime Minister Dato’ Sri Najib Tun Razak witnessing the MoU

signing for the WCIT 2020


ASOCIO offi cers receiving PIKOM’s heartfelt donation for the Nepal earthquake victims

ASOCIO offi cers paid a courtesy visit to Invest KL CEO, Datuk Zainal Amanshah

27 - 28 May 2015 Hosting the winners of the Turkey Call Center 2015 Awards

11 June 2015

19 - 22 August 2015ASOCIO Plenary Meeting in Bangkok, Thailand

5 October 2015 7 October 2015ASOCIO Board Meeting and General Assembly 2015 at the Sunway Pyramid Convention Centre

ASOCIO Press Conference to announce PIKOM heading the newly formed AADT

7 October 2015MoU signing with CISA Taiwan

16 October 2015Visit from Taiwanese

ICT companies


The Consumer Industry Committee looks into the interest of the ICT retail sector. One prime activity is to organise the PIKOM Fair.

PIKOM Fair 2015, KLCC (27 February – 1 March)This year’s PIKOM Fair kicked-off in Kuala Lumpur to a host of consumers eager to snap up the myriad of gadgets and technology on offer. Subsequent roadshows at PERSADA, Johor and 1Borneo, Kota Kinabalu, both held on 20-22 March 2015 enjoyed a similar reception. This year’s fair, although smaller in scale compared to previous years, was nonetheless a commercial success. PIKOM also organised the fair during the November and December school holidays in 2014. Plans are being drawn up to re-position this annual event to project an even more vibrant and sustainable venture.

Snapshot of the kick-off event in Kuala Lumpur

Lucky draw – a sure-fi re crowd puller!

at Kuala Lumpur


at Johor Bahru

Lucky draw winners beaming away!

Johor consumers crowding around the exhibition booths

A giant mascot to add to the festivities

Consumers mulling over promotions

Lucky draw winner

at Kota Kinabalu


Awareness of the ICT Industry’s and PIKOM’s contribution, concerns and recom-mendations are crucial in helping to shape public policy for a more conducive ICT

operating environment.

Summary of Media Engagement Effort Date Media Engagement Topic

7 October 2014 Press Conference Budget Commentary 2014 21 October 2014 Press Conference AGM Announcement 24 March 2015 Press Release GST Impact Release 22 April 2015 Media Statement PIKOM supports the reduction of broadband rates 21 July 2015 Media Briefi ng ICT Job Market Outlook Survey Release 2015 11 September 2015 Media Briefi ng ASOCIO PIKOM ICT Leadership Summit 2015 6 October 2015 Media Event ICT Awards Night 2015 7 October 2015 Media Briefi ng Formation of ASEAN Digital Task Force, signing of MoU with CISA

PIKOM Chairman being interviewedon ASTRO Awani

At the ASTRO Awani broadcasting studio

26 Media Engagement


Media Articles covering ICT and PIKOMGreater media exposure in 2015 compared to 2014 (346 press clippings in 2015 compared to 244 in 2014)

PIKOM had engaged in media activities such as Press Conferences, Radio and Television Interviews in which a key deliverable is generating media coverage and airtime. Given below is a snapshot of the articles generated in the print media, focusing on the related topic.

2015 PR Value increased over 2014The PR Value is a benchmark fi gure used to measure the value of media publicity garnered in terms of advertising spend

PIKOM’s PR Value up to October 2015 was RM4.93 million compared to RM4.76 million for 2014. In addition, 2015 recorded more media clippings (346 articles) compared to 2014 (244 articles).


Activities

14 October 2014 Annual Charity Golf 2014, Kota Permai Golf & Country Club PIKOM raised RM54,000 to support the National Kidney Foundation, Pusat Jagaan Sri Sai and Yayasan Orang Kurang Upaya Kelantan. 108 ICT leaders participated in this event which included a live-auction for players to bid for smartphones and other ICT items. Initiated in 2008, PIKOM has raised more than RM600,000 to benefi t our local charities and NGOs through its Annual Charity Golf event.

PIKOM Chairman, CEO and Council

Members at the 2014 Charity Golf Event

A PIKOM member swinging for charity

Recipient NGOs with PIKOM’s charity

contribution

28 Highlights Of Events


6 February 2015 Chinese New Year gathering at HT Consulting where more than 100 members gathered to usher the new year

Former PIKOM Chairman, Harres Tan crooning a classical tune

“Loh Hei for ICT Prosperity!”

Enjoying the ambience at the Chinese New Year Members Celebration Night

11 August 2015 Membership: Hari Raya Open House attracted over 200 members and partners

PIKOM Council Member, Stan Singh-Jit with guests

Guests enjoying the delicious spread of food

A warm and colourful Hari Raya receptionmbership: Hari Ra

Hari RayaAidilfi tri

Chinese New Year


PIKOM INDUSTRY ENGAGEMENT (PIE) Mobile PlatformPIE is the newest industry-wide initiative aiming to connect and develop a stronger network amongst ICT fi rms throughout Malaysia with universities, government organisations and individuals.

Through a mobile application, PIE users will be able to fi nd fi rms operating across a wide array of sub-industries, reserve their participation at ICT events, access cutting edge industry research, and redeem deals offered by retailers seeking to attract more customers.

HELP University students learning about PIE

PIE promotion at IDC Mobility Conference

PIE Promotion 27 Feb – 1 Mar 2015 PIKOM FAIR 2015 at Kuala Lumpur Convention Centre 2 April 2015 Talk on PIE to visiting students from Universiti Teknologi Petronas (UTP) 15 Apr 2015 Tech Day 2015 at HELP University 15 Apr 2015 Workshop for retailers at PIKOM Networking Cocktail and introduction to PIE at PIKOM Training Centre 21-22 Apr 2015 Big Data Week at Sunway Pyramid Convention Centre 12 May 2015 IDC’s Asia Pacifi c Enterprise Mobility Conference 2015 at Shangri-La Hotel KL 17 Sept 2015 OM Smart Outsourcing Summit 2015 at Le Meridien Hotel, KL 6-7 Oct 2015 ASOCIO PIKOM ICT Leadership Summit 2015 at Sunway Pyramid Convention Centre


ASOCIO PIKOM ICT LEADERSHIP SUMMIT 2015ASOCIO and PIKOM combined to co-host this premier event, the fi rst time since 1998

The Leadership Summit was designed to cover the industry’s latest trends and insights to spur innovation and adoption of new technologies and new business models to drive ICT growth in Malaysia and the region. This year’s event, held on 6-7 October at the Sunway Pyramid Convention Centre was themed, “Reinventing Leadership in the Digital Age”. Attended by over 700 delegates with 35 C-level speakers, this event was specifi cally designed to address the rise of the ASEAN Economic Community (AEC) which will have an impact on all industries, ICT included.

The Leadership Summit was successfully organised with the help and strong support from strategic partners MDeC, the Ministry of Tourism and Culture Malaysia, Outsourcing Malaysia, as well as key sponsors Fusionex, Silverlake, NTT Data and others.

This event also witnessed the launch of the ICT Strategic Review 2015/2016. This 7th edition publication showcases a wide spectrum of articles that identify key developments in ICT, with special focus on leadership in the digital age.

A section of the delegates at the Summit.



Key Industry players sharing their invaluable insights (from left: Tan Sri Dato’ Dr Munir Majid, Thamanoon Vechvittayaklung, HE Minister Victor Dominello, Sharimahton Mat Salleh, Prof. Tan Sri Dato’ Dr Lin See Yan and Goh Peng Ooi)

Speakers and Delegates of ASOCIO PIKOM ICT Leadership Summit 2015

Delegates at the ASOCIO PIKOM ICT Leadership Summit 2015

Building business contacts amongst delegates

Delegates sharing a light moment

Exchanging thoughts and ideas during tea break

Exhibitors’ booth during the Summit

Launching of the annual PIKOM ICT Strategic Review 2015/2016 by MDeC CEO, Dato’ Yasmin Mahmood



ICT AWARDS NIGHT 2015A recognition of the ‘best of the best’ within the Malaysian ICT Industry

This stellar affair was held on 6 October 2015 at Sunway Resort Hotel and Spa, attended by well over 1,100 members and invited guests. Prominent personalities, both within the ICT Industry and beyond, graced this red-carpeted event to honour recipients of esteemed awards, amidst pomp and pageantry akin to the Hollywood awards setting. Offi ciated by the Minister of Energy, Green Technology and Water, YB Datuk Seri Panglima Dr Maximus Johnity Ongkili, various awards were given out in recognition of local creativity as well as ground-breaking achievements and contributions to the industry.

Prestigious Award Winners of the night

ASOCIO Chairman, Bunrak Saraggananda and MDeC Chairman, YBhg. Tan Sri Abdul Halim Ali


YB Datuk Seri Panglima Dr Maximus Ongkili receiving the ASOCIO Leadership Award


PIKOM Members in a suave, slick pose Special Performance by the Haku Ensemble from Japan

Happy smiles all around YBhg. Tan Sri Abdul Halim Ali receiving the PILA ICT Personality of the Year Award

Musical act “Mamma Mia!” had the guests applauding for more

Some of the top ICT Industry 2015 awards winners are:ASOCIO Leadership Award: YB Datuk Seri Panglima Dr Maximus Johnity Ongkili

ASOCIO Honorary Award: Harres Tan

MSC Malaysia APICTA Award: Close to 30 awards in the respective categories were announced. Winners would represent Malaysia at the Regional APICTA inSri Lanka

PILA ICT Personality of the Year Award :YBhg. Tan Sri Abdul Halim Ali, Chairman MDeC


ANNUAL DINNER & PIKOM ICT LEADERSHIP AWARDS NIGHT 2014(Sime Darby Convention Centre, 14 Nov 2014)

Last year’s event was no less glitzy, with over 500 members and guests attending. The then Secretary General of the Ministry of Communications and Multimedia Malaysia (MCMM), YBhg. Datuk Seri Abdul Rahim Radzi, graced the occasion to which proved a fi tting backdrop for recognising the year’s strong contribution from members and organisations. The prestigious PILA ICT Personality of the Year Award was accorded to YBhg. Dato' Mohamed Sharil Mohamed Tarmizi, the then Chairman of MCMC.


PIKOM ICT Leadership Awards 2014Guests enjoying the food and entertainment

PIKOM members smiling sweetly

A light moment at the VVIP table (at centre is the Guest of Honour, YBhg. Dato’ Seri Abdul Rahim Radzi)

Annual DinnerPIKOM ICT Leadership Awards


Musical performance of the night Energetic dance performance to kick start the dinner and awards show

The emcee keeping the crowd entertained

PIKOM ICT Leadership Award Winners 2014


Learning is a continuous process, and PIKOM is cognisant of this fact. PIKOM’s Training Centre organises a variety of programmes and courses for the

benefi t of its members. One of its highly successful programmes is the Project Leadership Certifi cation (PLC) with 22 training sessions organised to-date

and with 470 Project Leaders trained and certifi ed.

37 PIKOM Learning Events

Date Session 24-28 Nov 2014 18th PLC 19-23 Jan 2015 19th PLC 22 Jan 2015 Workshop: ‘Coaching with Confi dence - An Introduction to Coaching Skills’, PIKOM Training Centre 31 Mar 2015 Hardware Talk with IDC 13-17 April 2015 20th PLC 1-5 June 2015 21st PLC 28 Sept – 2 Oct 2015 22nd PLC

Analysts from IDC sharing their knowledge and insights during the Hardware Talk

PIKOM Executive Director Ong Kian Yew during a Project Leadership Certification Course

Members actively participating at the PLC session


38 List Of New Members

MembershipCurrently, PIKOM’s overall membership stands at 757 Members,

of which 465 are Affi liates, 42 Associate Members,246 Ordinary Members plus 4 overseas members.

New Ordinary MembersNo. Organisation1 Advancetc Sdn Bhd2 Collabera Sdn Bhd3 CSC Malaysia Sdn Bhd4 Escan Technologies (M) Sdn Bhd5 Experian Marketing Services (Malaysia) Sdn Bhd6 GCM Technologies Sdn Bhd7 Genovasi Malaysia Sdn Bhd8 MeenGi Sdn Bhd9 Peering One Sdn Bhd10 PelionTech Solutions Sdn Bhd11 Persatuan Sukan Elektronik Malaysia (eSports)12 Red One Network Sdn Bhd13 SEA Distribution Sdn Bhd14 Software Dynamics Sdn Bhd15 Vagler International Sdn Bhd16 V-cube Malaysia Sdn Bhd

New Associate MembersNo. Organisation1 ADCore Agency2 Regus Management Malaysia Sdn Bhd

New Affi liatesNo. Organisation1 Andida Holdings (M) Sdn Bhd2 Averis Sdn Bhd3 BSCom (M) Sdn Bhd4 City Mobile Communication Solutions5 Clobit Technology (J) Sdn Bhd6 Comaccess IT Resources7 De'Connect PLT8 Eco Pro Technology Sdn Bhd9 Maka GPS Technologies (KL) Sdn Bhd10 NC Computer (M) Sdn Bhd11 Newict Marketing (M) Sdn Bhd12 Packet One Networks (Malaysia) Sdn Bhd13 Pertama Pengurusan14 Style Vision Sdn Bhd15 Sunshine Consumable Marketing16 Tentacle Technologies MSC Sdn Bhd17 Today Mobile Sdn Bhd18 TPLink Distribution Malaysia Sdn Bhd19 Waltzcomm Sdn Bhd20 ACCA Malaysia Sdn Bhd21 Accountstaff (Malaysia) Sdn Bhd22 Airasia Global Shared Services Sdn Bhd23 Atos Origin Services (M) Sdn Bhd24 Bat Aspac Service Centre Sdn Bhd25 BIT Services Sdn Bhd26 Infi nite Code Malaysia Sdn Bhd27 Manulife Technology & Services Sdn Bhd28 Mesiniaga Alliances Sdn Bhd29 Synergycentric Sdn Bhd30 Taknet Systems Sdn Bhd31 Tenaga Nasional Berhad


National and International Affi liationsPIKOM is honoured to be affi liated to esteemed and established national and international organisations as listed below:

Asian Oceanian Computing Industry Organization (ASOCIO)

World Information Technology and Services Alliance (WITSA)

Asia & Pacifi c Internet Association (APIA)

Malaysian Service Providers Confederation (MSPC)


Alicia WongHead of Finance & Admin

Audreen WongManager, Sales & Marketing

Ng Wai TengExecutive Secretary

Sharon SunitaMembership Manager, OM

Arthur ChewIT & Web Administrator

G’ny ChinManager M.I.C.E.

Ong Kian YewExecutive Director

Muzalelawati MustaphaExecutive. Finance and Admin

Max HoSenior Executive, OM

Elizabeth SuniExecutive, OM

Jamie TanAssistant Manager, Finance

Naquib TajudinExecutive, Corp Affairs

Sambanthamurty GanesanProgramme Manager, OM

Nur Azlianawatie AlelSenior Executive, OM

Nurul Aimi MohamadExecutive M.I.C.E.

40 PIKOM Secretariat

Ramachandran RamasamyHead of Policy, Capability &

Market Research

Justin JosephDirector of Outsourcing Malaysia

Grace LeeManager M.I.C.E.

E1-01-G, Empire Damansara, No 2, Jalan PJU 8/8A, Damansara Perdana, 47820 Petaling Jaya, Selangor Darul Ehsan, Malaysia

Tel: +6(03) 4065 0078 Fax: +6(03) 4065 0079www.pikom.org.my

PIKOM annual report2015 · PIKOM’s signature annual report, the ICT Job Market Outlook 2015,...

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