Physical Inventory v0 - RGL Consultancy

Bishop & Associates

ConnectorSupplier.com

2016 Customer Evaluation of

Electronic Distributors

Presented at EDS

May 2016

1

Demographics of Participants

Type of Company

OEM 35.1%

Contract Manufacturer 34.9%

Connector Manufacturer 1.6%

Cable Assembler 7.7%

Others 20.7%

Total 100%

Job Function of Participants

Engineering 13.6%

Purchasing 67.2%

Operations 5.8%

Sales & Marketing 7.5%

Other 6.0%

Total 100.0%

2

823 Participants

Demographics Continued

Region of the World

North America 94.8%

Europe 3.0%

Asia 2.2%

100.0%

Percentage of Connectors

Purchased Through Distribution

90%+ 39.6%

76-90% 20.4%

51-75% 15.2%

26-50% 9.2%

10-25% 8.2%

>10% 7.4%

3

Survey Questions

What is your level of satisfaction with the distributor’s:

Breadth of Product Offering

Sales and Technical Support

Ease of Doing Business

On-Time Delivery & Product Availability

Usefulness of Website

Price Competitiveness

Which distributor do you prefer

4

Participant’s Could Select:

Extremely Satisfied 6

Very Satisfied 5

Satisfied 4

Dissatisfied 3

Very Dissatisfied 2

Extremely Dissatisfied 1

Not Applicable 0

A score of 3.500, or above, indicates a degree of

satisfaction. A score below 3.500 indicates a degree of

dissatisfaction.

5

Distributors Included on

Survey Questionnaire

Arrow Electronics

Avnet Inc.

Digi-Key Corporation

Future Electronics

Heilind Electronics

Mouser Electronics

Newark / Farnell

PEI-Genesis

RS Components/

Allied Electronics

TTI Inc.

6

Industry Performance

Average of All Responses

Rank Question Score#Evaluations

1 On-Time delivery 4.703 5.526

2 Ease of doing business 4.641 4.646

3 Breadth of product line 4.587 5.710

4 Sales and technical support 4.528 5.000

5 Usefulness of website 4.481 5.368

6 Price competitiveness 4.250 5.555

Industry Average 4.532 32,805

7

Breadth of Product Offering

Line Card

Rank Company Score Evaluations

1 Heilind Electronics 5.025 707

2 Digi-Key Corporation 4.835 698

3 Mouser Electronics 4.717 695

4 TTI Inc. 4.679 601

5 Arrow Electronics 4.538 610

6 PEI-Genesis 4.441 376

7 Avnet Inc. 4.397 534

8 Newark / Farnell 4.390 613

9 RS Components / Allied Electronics 4.240 429

10 Future Electronics 4.195 447


8

Sales & Technical Support

9



2 TTI Inc. 4.715 579






8 Avnet Inc. 4.231 507




Ease of Doing Business

10




3 TTI Inc. 4.806 589







10 Avnet Inc. 4.280 528


On-time Delivery / Availability

11





4 TTI Inc. 4.813 572





9 Avnet Inc. 4.434 509



Usefulness of Website

12





4 TTI Inc. 4.518 498





9 Avnet Inc. 4.174 447



Price Competitiveness

13



2 TTI Inc. 4.550 576


4* Avnet Inc. 4.279 516

4* PEI-Genesis 4.279 359







Which Distributor

Do You Prefer Overall?

14

Rank Company Score % of Responses

1 Heilind Electronics 340 42.4%

2 Digi-Key Corporation 97 12.1%

3 TTI Inc. 82 10.2%

4 Arrow Electronics 79 9.9%

Others 62 7.7%

5 Avnet Inc. 40 5.0%

6 Mouser Electronics 35 4.4%

7 Future Electronics 23 2.9%

8 PEI-Genesis 18 2.2%

9 Newark / Farnell 15 1.9%

10 RS Components / Allied Electronics 11 1.4%

Industry Average 802 100%

Overall Score on All Questions

15

Rank Company Score

Rank of

Preferred

Supplier



3 TTI Inc. 4.684 3





8 Avnet Inc. 4.303 5

9 RS Components / Allied Corporation 4.290 10


Industry Average 4.532

Physical Inventory v0 - RGL Consultancy

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