Photo Scanning Solutions - Professional Photographer Builds Client Relationships

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Professional Photographer Builds Client Relationships with Photo Scanning Canadian photographer Harley Cross found his way into photo scanning the way many photographers do: Through customer inquiries. He already had a flatbed scanner and used it for the occasional job, but soon demand reached the point where a more productive piece of equipment was needed. “It started out with clients who would ask occasionally if I were to scan for them, and do them on a flatbed scanner, usually when things weren’t busy,” says Harley. “I was shocked by the number of high-end clients - doctors, lawyers and other people who value their privacy - who said they would never send their images away in a shoebox. I tried to source someone locally [to do scanning] and couldn’t find anyone. I made few inquiries, found E-Z Photo Scan, learned about the Kodak Picture Saver Scanning System, and decided to purchase a scanner and do it myself on a larger scale.” Harley says the time is right for photographers to add scanning services to their portfolio, as a response to an increasingly crowded market. Rather than compete for new business with photographers offering low-cost portrait packages, a photo-scanning service provides a way to expand offerings to current customers.Harley has been able to organically grow his photo scanning business through careful promotion to current customers, including placing marketing pieces for photo scanning and other services with print orders. Kodak Picture Saver Scanning Systems PS50/80 Photo Scanning Solutions Case Study: Share My Photographs - Harley Cross "Build better customer relationships"

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Harley Cross transformed his photography business into one that includes a successful photo organizing and scanning service. Read how ShareMyPhotographs was created and the role the Kodak Picture Saver Scanning System played.

Transcript of Photo Scanning Solutions - Professional Photographer Builds Client Relationships

Page 1: Photo Scanning Solutions - Professional Photographer Builds Client Relationships

Professional PhotographerBuilds Client Relationships

with Photo Scanning

Canadian photographer Harley Cross found his way into photo scanning theway many photographers do: Through customer inquiries. He already had aflatbed scanner and used it for the occasional job, but soon demand reachedthe point where a more productive piece of equipment was needed.

“It started out with clients who would ask occasionally if I were to scan forthem, and do them on a flatbed scanner, usually when things weren’t busy,”says Harley. “I was shocked by the number of high-end clients - doctors,lawyers and other people who value their privacy - who said they would never send their images away in ashoebox. I tried to source someone locally [to do scanning] and couldn’t find anyone. I made few inquiries, foundE-Z Photo Scan, learned about the Kodak Picture Saver Scanning System, and decided to purchase a scannerand do it myself on a larger scale.” Harley says the time is right for photographers to add scanningservices to their portfolio, as a response to an increasinglycrowded market. Rather than compete for new business withphotographers offering low-cost portrait packages, a photo-scanning service provides a way to expand offerings to current customers.Harley has been able to organically grow his photo scanning business through careful promotion to current customers, including placing marketing pieces for photo scanning and other services with print orders.

Kodak Picture SaverScanning Systems

PS50/80

Photo Scanning Solutions

Case Study: Share My Photographs - Harley Cross

"Build better customerrelationships"

Page 2: Photo Scanning Solutions - Professional Photographer Builds Client Relationships

Kodak Picture Saver Scanning Systems PS50/80

Corporate Address:1096 Rainer Rd, Suite 1001Altamonte Springs, FL 32714

Phone:1-800-739-6919

Website:EZPhotoScan.com | EZPhotoScan.ca

Canada Address:1 Yonge Street, Suite 1801Toronto, Ontario M5E 1W7

Corporate Address:2400 Mt. Read Blvd.Rochester, NY 14615

Phone:1-800-944-6171

Website:KodakAlaris.com

Canada Address:Kodak Alaris Operations Canada Inc.Mississauga, Ontario L5W 0A5

Also, during an initial consultation with a client, he mentions photo scanning. “I have a pre-consultation, evenbefore I do a photo shoot, and we mention scanning,” he said. “I have gotten some clients that way; you need topromote it where you can.”

Photo scanning is a natural add-on for pro photographers, says Harley, because successful studio operators areaccustomed to up selling and to building customer relationships. Photographers, for example, are accustomed toadd-on services to portrait sittings, like digital photo frames and coffee table books.

“Photo scanning helps create a more in-depth client relationship,” says Harley. “Depending in the size of the photocollection, it’s not just one session. It can be several.

“With some of my photography clients, I may see them once a year,” he adds. “Now, because of scanning, I havea stronger relationship with them, because I have spent several weeks scanning their images.”

To learn more about Harley Cross' photography business and the personalized scanning service he hascreated, visit harleycrossphotography.com and www.sharemyphotographs.com.

The Kodak trademark and trade dress are used under license from Eastman Kodak Company. 09/15

"The time is now to add photo scanning services."-Harley Cross, Share My Photographs