Phonenet Guide v2 - Singtel · SingTel PhoneNet is a hosted telephony service for businesses. It...

Singapore Telecommunications Limited . CRN 199201624D

PhoneNet User Guide

Ver. 3.0

essentialtelephony featuresat your fingertips

Dear Valued CustomerWelcome to SingTel PhoneNet

SingTel PhoneNet is a hosted telephony service for businesses. It provides an outsourced telephony solution for customers seeking to enjoy essential telephony features, without having to purchase and maintain an in-house phone system. SingTel PhoneNet links all your office phones together, whether you are operating from a single location, or scat-tered around Singapore.

As a SingTel PhoneNet customer, you can concentrate on your core business, and leave the day-to-day operation and maintenance of your communications systems to us. You can be assured of a reliable island-wide telephony network that is flexible and scalable,

according to your business needs.

For your convenience, we have developed a PhoneNet user guide. All you need to know about the service – its features and how to use them- are explained in this guide. Please

take some time to review the content for better understanding of the features and benefits.

Should you require assistance, please feel free to contact us:General enquiry & fault reporting on PhoneNet: 1608 Application for additional lines or features : 1606

Once again, thank you for choosing SingTel.

SingTelAsia’s Leading Communications Company

PhoneNet User Guide 2

3PhoneNet User Guide

Content Page + MAKING A CALL

+ 2-DIGIT SPEED DIAL

+ AUTHORISATION CODE FOR STD/IDD

+ AUTO CALL BACK

+ CALL BARRING

+ CALL FORWARD – BUSY

+ CALL FORWARD – NO ANSWER

+ CALL FORWARD – UNCONDITIONAL

+ CALL FORWARD - REMOTE ACTIVATE

+ CALL HOLD

+ CALL PARK

+ CALL PICK UP

+ CALL TRANSFER

+ CALL WAITING

+ CALLER ID

+ CALLER NUMBER NON DISPLAY (USER CONTROLLABLE)

+ COLLECT CALL SCREENING

+ CONFERENCE CALL – 3 WAY

+ DISTINCTIVE RINGING

+ DIRECTED CALL PICKUP – EXECUTIVE OVERRIDE

+ MULTI-LINE HUNTING

+ PHONENET QUICK GUIDE

Page

4

4

4

5

5

6

6

7

7

8

8

8

9

9

9

9

10

10

10

11

11

12

MAKING A CALLExternal Calls

To call a number outside user’s PhoneNet group:1) Lift up handset2) Press 93) Dial the 8 digit number or overseas number of the party the user wishes to call

Internal Calls

To call a number within user’s PhoneNet group:1) Lift up handset2) Dial the party’s extension number the user wishes to call

2-DIGIT SPEED DIALTo programme up to 10 external numbers and assign them with 2-digit codes

To activate this service

1) Lift up handset2) Press *033) Listen for feature activation tone4) Enter the 2-digit code (00-09) and 9 + external number, followed by #

5) Listen for feature activation acceptance tone6) Replace handset

To speed dial

1) Lift up handset2) Press ** and dial the 2-digit code (00-09)

Note: Extension numbers cannot be programmed for speed dial

AUTHORISATION CODE FOR STD/IDDTo make a STD/IDD/local call from a PhoneNet Line

User can choose either One-time Unlocking or Manual Locking

One-time Unlocking

1) Lift up handset2) Press * 473) Listen for feature activation tone4) Key in user’s PIN5) Listen for feature activation acceptance tone6) Press 9 + STD/ IDD/ local telephone number ^

Note: Line is automatically locked after the call ^ User needs to subscribe to local call phone lock


Manual Locking

To Unlock1) Lift up handset2) Press * 373) Listen for feature activation tone4) Key in user’s PIN5) Listen for feature activation

6) Replace handset

Note: Line remains unlocked until user activates the lock sequence


To Lock1) Lift up handset2) Press #37

3) Listen for feature activation tone4) Key in user’s PIN5) Listen for feature activation

6) Replace handset

AUTO CALL BACKWhen the user reaches a busy extension number, PhoneNet will call the user back as soon

as that line is free

To activate this service:

1) Press “Flash Button” or tap the hook switch2) Listen for feature activation tone3) Press * 84) Listen for feature activation 5) Replace handset

CALL BARRINGTo restrict the extension from making outgoing or receiving incoming calls.

Semi-restrict incoming calls

- To allow users to make internal/external calls

- Able to receive internal calls and operator assisted calls

Semi-restrict outgoing calls

- To allow users to receive internal/external calls

- Able to make internal calls and operator assisted calls

Fully restrict incoming calls

- To allow users to make internal/external calls

- Able to receive internal calls only

Fully restrict outgoing calls

- To allow users to receive internal/external calls

- Able to make internal calls only

Note: This feature will be disabled when Call Forwarding is activated on the busy extension or PhoneMail is subscribed on the extension. The feature will only work within the same PhoneNet group, for single location only.

AUTHORISATION CODE FOR STD/IDD (CON’T)

acceptance tone acceptance tone

To deactivate this service:

1) Lift up handset2) Press # 8

3) Listen for feature de-activation

4) Replace handsetacceptance tone

acceptance tone

CALL FORWARD – BUSYTo forward all incoming calls to another extension or an external number when

user’s line is busy.


1) Lift up handset2) Press * 153) Listen for feature activation tone4) Press extension number or 9 + external number where all calls are to be forwarded

5) Listen for feature activation acceptance tone 6) Replace handset

To deactivate this service: 1) Lift up handset 2) Press #15

3) Listen for feature de-activation acceptance tone 4) Replace handset

Note: If an extension calls another extension that has been call forwarded to an external number, local call charges will be incurred to the calling extension.

CALL FORWARD - NO ANSWERTo forward all incoming calls to another extension or an external number automatically if unan-swered after 6 rings.


1) Lift up handset2) Press * 253) Listen for feature activation tone4) Press extension number or 9 + external number where all calls are to be forwarded

5) Listen for feature activation acceptance tone 6) Replace handset


1) Lift up handset2) Press #25


Note: If an extension calls another extension that has been call forwarded to an external number, local call charges will be incurred to the calling extension.


CALL FORWARD – UNCONDITIONALTo forward all incoming calls unconditionally


1) Lift up handset 2) Press * 053) Listen for feature activation tone 4) Press extension number or 9 + external number where all calls are to be forwarded



1) Lift up handset 2) Press #05


For all Call Forwarding features, user may request to change Call Forwarding to one of the following options:1) Only external calls can be forwarded to an extension or any other external number or;

2) Both external and extension calls can be forwarded to an extension number only or

3) Only external calls can be forwarded to an extension number only.

CALL FORWARD – REMOTE ACTIVATETo forward all incoming calls from a remote location

To activate call forwarding from any phone

1) Dial the pre-assigned 8-digit feature activation number (xxxx-0899)

2) Key in user’s 8-digit PhoneNet number 3) Press *05 to forward all calls OR Press *15 to forward calls when busy OR Press *25 to forward calls if unanswered after 6 rings4) Listen for feature activation tone5) Key in user’s PIN6) Dial PhoneNet extension number or 9 + external number where all calls are to be forwarded


To de-activate call forwarding from any phone

1) Dial the pre-assigned 8-digit feature activation number (xxxx-0899)

2) Key in your 8-digit PhoneNet number 3) Press #05 if all calls were forwarded OR Press #15 if calls were forwarded when busy

OR Press #25 if calls were forwarded if unanswered after 6 rings

4) Listen for feature de-activation tone5) Key in user’s PIN6) Listen for feature de- activation acceptance tone7) Replace handset

Note: ‘xxxx’ refers to the first 4 digits of your PhoneNet number, unless otherwise stated.


Note: If an extension calls another extension that has been call forwarded to an external number, local call charges will be incurred to the calling extension

CALL HOLDTo put an existing call on hold while user make another call. User can speak alternately

to the two parties.

CALL PARKAllows the user to put a call on hold and answer it from another extension.

Note: Parked calls not retrieved within 2 minutes will ring back at the activated extension.

CALL PICK UPGroup: Allows extensions to be grouped as a single call pickup group so that each extension is

able to answer any calls within the same group.

To answer any ringing phone within the pick-up group from user’s phone1) Lift up handset2) Press *11

Note: Phone which rings first or the longest will be picked up first.

Directed: Allows user to answer a call that is ringing on another extension even though it is not

within the user pre-defined call pick-up group.

To answer a call that is ringing from another phone even though it is not within user’s pick-up group:1) Lift up handset2) Press *233) Listen for feature activation tone5) Dial the ringing extension number to answer


To retrieve from another extension


3) Listen for feature activation tone4) Dial the extension number that puts the

call on hold earlier

To Park a Call

1) Press “Flash Button” or tap the hook switch2) Listen for feature activation tone3) Press *444) Listen for feature activation acceptance tone5) Replace handset

To toggle between the 2 parties

1) Press “Flash Button” or tap the hook switch2) Listen for feature activation tone3) Press * 224) Resume conversation with 1st party who was put hold

To put caller on hold:

1) Press “Flash Button” or tap the hook switch2) Listen for feature activation tone3) Press * 224) Listen for feature activation acceptance tone5) Dial the extension number or 9 +

external number you wish to call

CALL TRANSFERTo transfer an incoming or outgoing call to another extension number or external number.

To Activate:

1) Press “Flash Button” or tap the hook switch2) Listen for feature activation tone3) Dial extension number or 9 + external number user wish to transfer call to

4) Listen for ringing tone before replacing handset to complete transfer OR press “Flash Button” or tap the hook to retrieve the 1st call

CALL WAITINGAllows the user to receive a signal on an incoming call while engaged in another call.

To answer another call during a conversation

1) User hear a ringing tone during a conversation2) Press “Flash” or tap the hook switch to speak to the second party

CALLER IDAllows the user to view the caller identification of a caller.

Internal Extension and External Number

If the caller is calling from an extension number, the name^ and the extension number of the

caller will be displayed on user’s Caller-ID phone or adjunct.

If the incoming call is an external number, only the calling number is displayed.

If the incoming call is a forwarded call from another extension, the word ‘TRANSFER’ will be displayed.

Note: ^ Name is displayed only if the calling party has subscribed to the Extension Name Registration.

CALLER NUMBER NON DISPLAY (User controllable)Allows the user to block or display his caller ID when making a call.

To Display 1) Lift up handset2) Press #26


Once released, user may press *36 followed by 9 + external number to prevent the PhoneNet

number from being displayed to the called party for that particular call.

To Restrict

1) Lift up handset2) Press *263) Listen for feature activation acceptance tone4) Replace handset


Note: Call transfer to external number is possible only upon request. Traffic charges will be incurred by the extension that initi-ates the external call.

COLLECT CALL SCREENINGAllows the user to screen collect calls. The extension is programmed not to accept collect calls

by default.

To accept collect calls


3) Listen for feature activation tone4) Key in user’s PIN5) Listen for feature activation acceptance tone6) Replace handset

Note: The line will accept collect calls until the user activates the sequence to reject collect calls.

To reject collect calls

1) Lift up handset2) Press *683) Listen for feature activation tone4) Key in user’s PIN 5) Listen for feature activation acceptance tone6) Replace handset

CONFERENCE CALL - 3 WayAllows 3 parties to converse together at the same time.

To make conference call

1) Dial the extension number or 9 + external number

2) Press “Flash Button” or tap the hook switch3) Listen for feature activation tone4) Dial the second extension or 9 + external number

5) Press “Flash Button” or tap the hook switch to initiate 3-party conversation

Note: When the initiator releases the call, the other 2 parties cannot continue communication.

DISTINCTIVE RINGINGTo differentiate between internal and external calls

External Call _ _ _ _ _ _

(ringing)

Internal Call __ __ __

(ringing)

Note: A forwarded incoming call will give an internal call ringing on the receiving extension.


DIRECTED CALL PICKUP – EXECUTIVE OVERRIDEAllows user to intrude into the conversation over a PhoneNet line:

1) Lift up handset2) Press *333) Listen for feature activation tone4) Dial the busy extension number that the user wishes to interrupt

Note: When the interrupted party releases the call, the other 2 parties will still be able to communicate with each other.

MULTI-LINE HUNTINGThe Multi-Line Hunting feature allows user to group several Phonenet lines to form a hunting group. Individual Phonenet line will still be able to activate features such as Call Forwarding.Note: When caller dials the main directory number, the auxiliary line with call forwarding service activated will not be hunted.


PHONENET QUICK GUIDE


FeatureAutomatic Call Back

Call Forwarding - Unconditional

Call Forwarding - Busy

Call Forwarding – No Answer

Call Hold

Call Park

Call Park Retrieve

Call Pick Up

Call Transfer

Call Waiting

Caller Number Non-Display

Collect Call Screening

Directed Call Pick Up

Directed Call Pick Up – EO

IDD/STD Authorisation Code

2-Digit Speed Storing

2-Digit Speed Calling

ActivateFlash,*8

*05 , Extension No. / ‘9’ External No.



Flash,*22

Flash,*44

#44, Extension No.

*11

Flash, Extension No./ ‘9’ External No.

Flash

*26

*68, PIN

*23, Extension No.

*33, Extension No.

#37, PIN

*03, Code, ‘9’ External No., #

**, Code

Deactivate#8

#05

#15

#25

Flash,*22

#26

#68, PIN

*37, PIN

© Copyright 2008, Singapore Telecommunications LimitedAll rights reserved. Subject to change. No part of this information may be reproduced, copied or transmitted in any form or by any means, electronic, mechanical, or otherwise without prior written permission from Singapore Telecommunications Limited and upon whose request this document must be returned forthwith.

Phonenet Guide v2 - Singtel · SingTel PhoneNet is a hosted telephony service for businesses. It...

Documents

Transcript of Phonenet Guide v2 - Singtel · SingTel PhoneNet is a hosted telephony service for businesses. It...