Phoenix Insurance ( Mauritius ) Ltd

WELCOME

Phoenix Insurance ( Mauritius ) Ltd

CeylincoStella becomes Phoenix

With an important investment in the capital and expertise from Insurance giants of Asia, CeylincoStella becomes Phoenix Insurance (Mauritius) Limited armed with a revolutionary Insurance concept and innovative products. Phoenix Insurance (Mauritius) Limited is determined to bring a new breath, dynamism and professionalism at every level of its service. Discover appropriate Insurance policies of Phoenix Insurance (Mauritius) Limited which will suit your expectations irrespective of your income or social status.

For the first time in Mauritius:

On the spot claim settlement – VIP (Vehicle Insurance Policy)

Subscribe to Vehicle Insurance Policy and benefit from a VIP treatment in

the event of an accident.

When an accident occurs, from a simple call to the Call Center of Phoenix

Insurance, which operates 24/ 7, every step is taken to ensure full cover settlement on the spot.


Ceylinco – Sri Lanka Insurance Mauritian Partner

Phoenix Insurance (Mauritius) Ltd

19 Agents 11 Branches

55 % Income 45 % Income

Employment Employment

117 50


0

20

40

60

80

100

120

2002 2003 2004 2005 2006 2007 2008 2009 2010

Employees

Employees


0 100 200 300 400

2006

2007

2008

2009

2010

Premium

Project

Up To July Projected

162 M

125.5 M

112 M

91.6 M

106.3 M 230 M


VIP (Vehicle Insurance Policy)

On The Spot

Claim Settlement


Steps to be followed by the Insured for a Normal Claim

Accident Police / ASF Cases

Visit POLICE Station to lodge an entry or Fill an ASF form by both

Parties

Intimate the Claim to Insurance Co.

Collect claim form

Visit Garage to obtain repair estimate

Obtain letter of approval from Insurer

Commence Repair

Return Salvage if applicable

After Repair Inspection (ARI)

Submit Final bills if applicable

Settlement


ON THE SPOT

Benefits to the Customer

• ON THE SPOT settlement of claims

• On the Spot Assessment

• Saving Time & Money

• Vehicle back on the road in the shortest possible time

• Security and Peace of mind at the time of need

• Positive attitude towards the Insurance Company

• Convenient and hassle free claim settlement

• Customer will not be left alone at the time of an

accident

• Minimize the mistakes done by the drivers when filling

the ASF forms.

• Cont….


ON THE SPOT

Benefits to the Customer

State of the art Customer Care Call center

with call agents 24/7.

Automobile Engineers strategically located

island wide for customer convenience

9 Branches to serve customers


ON THE SPOT

Claim Settlement Procedure

Accident

Inform Call Center

Assign Engineer

Engineer Visit the site

Loss assessment

Vehicle Details

Policy Details

Previous Claim

History

Access ONLINE DataBase

Provide Information

Re Inspection at garage

Obtain Garage Estimate

Customer request for a garage estimate

Settle claim

If not

Agreeable


ON THE SPOT


Customer Service Department

VIP customer Accident Call CSD

Taking the

Vehicle Number

Location, and

Contact Details

Allocate an Engineer

with all required details


ON THE SPOT


Engineer Visit the Site Loss assessment

Pay ON THE SPOT

Happy Customer Customer

Satisfaction

feedback


ON THE SPOT

Dissatisfied customer

CSD obtain customer satisfaction feedback

Quick Response Team re-visit the customer

re-assess the damage

Pay any difference if applicable

Delighted customer


ON THE SPOT

Dissatisfied customer

CSD obtain Customer

Satisfaction feedback Re-visit the customer

Reassess the loss

Pay the balance

if applicable

Delighted Customer


PHOENIX On The Spot

Claim

Settlement


Phoenix Insurance ( Mauritius ) Ltd

Documents

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