Philippine Institute of Traditional and Alternative Health Care · 2019-12-05 · “People’s...

Philippine Institute of Traditional and Alternative

Health Care

CITIZEN’S CHARTER

2019 (First Edition)

1

Philippine Institute of Traditional and Alternative

Health Care

CITIZEN’S CHARTER

2019 (First Edition)

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I. MANDATE Republic Act 8423 (R.A. 8423) mandates the Philippine Institute of Traditional and Alternative

Health Care (PITAHC) “to improve the quality and delivery of health care services to the Filipino

people through the development of traditional and alternative health care and its integration into the

national health care delivery system“.

II. VISION “People’s health through traditional and alternative health care”

III. MISSION

“We lead in the research and development, promotion and advocacy, and

development of standards on traditional and complementary medicine (T&CM); and

we ensure its accessibility, availability, sustainability and integration into the national

health care system.”

IV. SERVICE PLEDGE

We, the officials and employees of the Philippine Institute of Traditional and

Alternative Health Care, pledge and commit to deliver quality services as

promised in this charter, specifically, we will:

1. Uphold what is right and what is best.

2. Be prompt and timely in delivering services to the public.

3. Transparent of the procedures, charges, and fees.

4. Attend to all applicants and requesting parties on their applications/

inquiries within the Institute’s premises during office hours.

5. Provide a comfortable waiting area for the transacting public.

6. Act/respond to complaints expeditiously.

7. Be polite, courteous, and display professionalism to the public.

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V. LIST OF SERVICES

Central Office

External Services

Procedure for complaints/ recommendations/ inquiries/ suggestions ................................................... 7

Request for Funding of T&CM Research/es ......................................................................................... 9

Request for Information Regarding T&CM Research/es ..................................................................... 11

Initial application for certification (ACUPUNCTURIST (Filipino)) ......................................................... 12

Renewal of Application for Certification ACUPUNCTURIST (Filipino) ................................................ 14

Initial Application for Certification (ACUPUNCTURIST (Non-Filipino)) ................................................ 14

Renewal of Application for Certification (ACUPUNCTURIST (Non-Filipino)) ...................................... 16

Initial Application for Certification (CHIROPRACTOR (Filipino)) ......................................................... 17

Renewal of Application for Certification (CHIROPRACTOR (Filipino)) ............................................... 18

Initial application for certification (CHIROPRACTOR (Non-Filipino)) .................................................. 18

Renewal of Application for Certification (CHIROPRACTOR (Non-Filipino)) ........................................ 20

Initial Application for Certification (NATUROPATH (Filipino)) ............................................................. 21

Renewal of Application for Certification (NATUROPATH (Filipino)) .................................................... 22

Initial Application for Certification ........................................................................................................ 23

Renewal of Application for Certification (NATUROPATH (Non-Filipino)) ............................................ 25

Initial Application for Certification (HOMEOPATH/ HOMOTOXICOLOGIST (Filipino)) ....................... 25

Renewal of Application for Certification (HOMEOPATH/ HOMOTOXICOLOGIST (Filipino)).............. 27

Initial Application for Certification (HOMEOPATH/ HOMOTOXICOLOGIST (Non-Filipino)) ............... 27

Renewal of Application for Certification (HOMEOPATH/ HOMOTOXICOLOGIST (Non-Filipino)) ...... 29

Initial Application for Accreditation - Acupuncture Clinic (Filipino) ....................................................... 30

Renewal of application for accreditation ............................................................................................. 31

Initial Application for Accreditation - Acupuncture Clinic (Non-Filipino) ............................................... 32

Renewal of Application for Accreditation ............................................................................................. 33

Initial Application for Accreditation - NATUROPATHY CLINIC (Filipino) ............................................. 34

Renewal of Application for Accreditation - NATUROPATHY CLINIC (Filipino) ................................... 36

Initial Application for Accreditation - NATUROPATHY TRAINING CENTER (Filipino) ........................ 36

Renewal of Application for Accreditation - NATUROPATHY TRAINING CENTER (Filipino) .............. 38

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Initial Application for Accreditation - HOMEOPATHY/ HOMOTOXICOLOGY TRAINING CENTER

(Filipino) .............................................................................................................................................. 38

Renewal of Application for Accreditation - HOMEOPATHY/ HOMOTOXICOLOGY TRAINING

CENTER (Filipino) .............................................................................................................................. 40

Initial Application for Accreditation (ACCREDITATION OF T&CM ORGANIZATION) ....................... 40

Renewal of Application for Accreditation (ACCREDITATION OF T&CM ORGANIZATION) .............. 42

Request for Training on Acupressure, Tuina Massage, Basic/Advance Acupuncture ........................ 42

Request for Seminar Orientation on the proper use of medicinal plants using the book “Patnubay sa

Paggamit ng Halamang Gamot”; seminar orientation on Traditional and Complementary Medicine

Practices; Tuina and Acupressure. ..................................................................................................... 43

Training on Acupressure, Tuina Massage, Basic/Advance Acupuncture (PITAHC Initiated Seminars

and Trainings) ..................................................................................................................................... 45

Seminar Orientation on the proper use of medicinal plants using the book “Patnubay sa Paggamit ng

Halamang Gamot”; seminar orientation on Traditional and Complementary Medicine Practices; Tuina

and Acupressure. (PITAHC Initiated Seminars and Trainings) .......................................................... 46

Purchase of herbal products, books and IEC materials ...................................................................... 47

Purchase of herbal products, books and IEC ...................................................................................... 48

Internal Services

Hiring of New Employee ..................................................................................................................... 50

Procurement of Infrastructure, Goods, and services ........................................................................... 53

Procurement of Consulting Services ................................................................................................... 54

Processing of Payment for Purchase of Goods/Services under Shopping ......................................... 56

Processing of Payment for Cash Advances to Employees for Local Travel ........................................ 57

Processing of Payment for Cash Advances to Employees for Foreign Travel .................................... 58

Processing of Payment for Research Projects .................................................................................... 59

Processing of Payment for Honorarium .............................................................................................. 60

Field Offices

External Services

Procedure for complaints/recommendations/inquiries/suggestions .................................................... 63

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Request for funding of T&CM Research/es ........................................................................................ 63

Request for Bioassay Services (Animal handling, drug administration, specimen extraction) ............ 65

Request for Bioassay Services (Consultation for research protocol, research design) ....................... 65

Request for Bioassay Services (Conduct of Bioassay Tests) ............................................................. 66

Certification of Traditional & Complementary Medicine (T&CM) practitioners ..................................... 67

Accreditation of T & CM clinics, training centers, and organizations ................................................... 68

Request for training on Basic/Advance Acupuncture for the establishment of ................................... 69

T &CM centers; ................................................................................................................................... 69

Request for community based orientation on "Patnubay sa Paggamit ng Halamang gamot" (Use of

Medicinal Plants ) and Tuina Massage/ acupressure .......................................................................... 70

Request for Orientation Seminar on T&CM......................................................................................... 72

Purchase of herbal products, books and IEC materials (Walk-in) ....................................................... 73

Purchase of herbal products, books and IEC materials (Bulk Orders) ................................................ 73

Pharmacy Internship ........................................................................................................................... 74

Technical Assistance .......................................................................................................................... 75

Internal Services

Payment for Service Provider ............................................................................................................. 77

Hiring of new employee ...................................................................................................................... 77

Procurement of goods, infrastructure and consulting services ............................................................ 78

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Central Office

External Services

7

1. Procedure for complaints/ recommendations/ inquiries/ suggestions

a. Simple complaint

Office / Division Administrative Division

Classification Simple

Type of Transaction G2C (Government to Citizen)

Who may avail All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter of complaint/ recommendation/ inquiry/ suggestion

CLIENT STEPS AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Receives letter of complaint, recommendation, inquiry or suggestion in person or by fax, email or mail. Records Officer attaches tracking slip on the letter.

None 5 minutes

Records Officer (if in person or by fax and mail)

2. Acknowledges receipt of the letter.

None 1 hour Executive Assistant

3. Forwards letter to the concerned Division and to the Office of the Director General as necessary.

None 1 hour Executive Assistant

4. Notifies the concerned person on the action taken.

None 1 day Concerned Division

Total None 1 day, 2 hours and 5 minutes

b. complex complaint


Classification Highly technical


Who may avail All

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Letter of complaint/ recommendation/ inquiry/ suggestion


PROCESSING TIME

PERSON RESPONSIBLE


None 10 minutes Records Officer or EA

2. Forwards letter to the Director General

None 2 hours Concerned division/ officer

3. Director General forwards the letter to the concerned division/officer

None 1 day Director General

4. Acknowledges receipt of complaint

3 hours

Concerned division/officer

5. Assesses and evaluates the complaint

1 day Preliminary investigation committee

6. Conducts a preliminary investigation committee to determine the veracity of the complaint

15 days

Chairman of Preliminary investigation committee

7. Notifies the complainant of the results of investigation/action taken

1 day

Chairman of Preliminary investigation committee

Total 18 days, 5 hours and 10 minutes

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2. Request for Funding of T&CM Research/es

Office / Division Research and Development

Classification Highly Technical

Type of Transaction G2G (Government to Government); G2C (Government to Citizen)

Who may avail Government agencies; Private Organizations; Non-Government Organizations; SUCs and other academic institutions


Cover Letter

4 hard copies of complete research proposal using the prescribed PITAHC research proposal template with attachments: o Line item budget; o Certification that the project was not

submitted to any funding agency other than PITAHC; and

o Endorsement of the head of the institution (Government agencies, NGOs, Private organizations, SUCs and other academic institutions).

PITAHC Website R&D Division Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Receives project proposal by R&D

None 5 minutes

Project Management Officers (PMO)

2. Prepares acknowledgment letter

None 1 day

3. Conducts Preliminary Assessment of the proposal/In-house evaluation

None 7 days

4. Identification of Technical Experts and preparation of technical documents

None

18 days 5. Receives evaluation reports from the technical reviewers

None

6. Consolidates the evaluation reports

None

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7. Prepares letter to proponent regarding either of the following: o Acceptance and/or

further revision of the proposal

o Non-acceptance of the proposal

None

8. Receives revised proposal

None

1 day 9. Reviews revised

proposal

None

10. Accepts final revised proposal for: a. Projects 2M and

below

None 5 minutes

o Prepares recommending approval of the proposal

None 4 days

o Endorses recommending approval for signature of the Director General

None 1 day

b. Projects above 2M

o Prepares the Executive Summary

None 2 days

o Coordinates with proponent regarding schedule of presentation

None 2 days

o Presentation of project proposal by the proponent to the Board of Trustees

None 1 day

o Informs proponent

None 3 days

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regarding acceptance and/or further revision of the proposal

TOTAL None

40 days, 10 minutes

(Request for multi-stage processing)

3. Request for Information Regarding T&CM Research/es

Office / Division Research and Development Division

Classification Complex


Who may avail All


Request letter For interview(s): Interview schedule For request of information: Questionnaire

R&D Division Office R&D Division Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Receives letter of request and interview schedule

None

5 minutes Research and Development Division/Officer of the Day

2. Prepares acknowledgement letter thru email or fax

1 hour

For request for interview or site visit: o Sets schedule of

interview/visit o Conduct interview

1 day SRS II/R&D Staff

For requesting information or data:

4 hours

Supervising or Senior Science Research Specialist

o Acknowledges letter/email

15 minutes

o Gathers data 2 days

o Drafts response letter/accomplished questionnaire

1 day

12

o Submits to letter to Director General for signature

2 days

o Sends reply 1 day

3. Requests client to accomplish Client Satisfaction Survey for the service/s rendered

30 minutes

TOTAL None 7 days, 5 hours, 50 minutes

4. Initial application for certification (ACUPUNCTURIST (Filipino))

Office / Division Standards and Accreditation



Who may avail ACUPUNCTURIST (Filipino)

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Duly accomplished application form

Three (3) ID pictures

Valid health certificate (within 6-month period) issued by government physician;

Certificate of training;

Certificate of supervision from Certified Medical Acupuncturist or Certified Acupuncturist;

List of fifty (50) patients signed by the applicant and countersigned by the mentor

Approved Application

Standard and Accreditation Division; PITAHC Website Government Hospital, District Health Office; Municipal Health Office PITAHC accredited training center Concerned certified medical acupuncturist or certified acupuncturist Applicant Standard and Accreditation Division; PITAHC Website

CLIENT STEPS AGENCY ACTION

FEES TO BE PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Reviews/receives submitted duly accomplished application form and

10 minutes Development Management Officer (DMO)

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documentary requirements

IV, III, Licensing Officer (LO)

2. Applicant pays non-refundable application/processing fee

PhP500.00

10 minutes Cashier

3. National Certification Committee for Acupuncture (NCCA) Meeting

1 day NCCA

4. Notifies applicants whether the application is approved/deferred.

2 days

DMO III/LO

5. Requests deferred applicants to submit other documents required by the NCCA

DMO III/LO

6. Prepares Certificate of Registration and identification Card (ID)

2 days DMO III/LO

7. Issues Certificate of Registration and ID card

10 minutes DMO III/LO

8. Applicant pays certification and ID fee

PhP 800 for Certificate of Registration PhP 200.00 for the ID

10 minutes Cashier

TOTAL Php 1,500.00 5 days, 40 minutes

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5. Renewal of Application for Certification ACUPUNCTURIST (Filipino)




Who may avail ACUPUNCTURIST (Filipino)


Duly accomplished renewal application form Certificate of trainings attended on acupuncture

Standard and Accreditation Division; PITAHC Website PITAHC accredited training center


PROCESSING TIME

PERSON RESPONSIBLE

1. Renews Certificate of Registration

PhP1000.00 renewal fee (Penalty of PhP250.00 per year for late renewal)

3 hours

DMO III/IV/LO

2. Pays renewal fee 10 minutes Cashier

TOTAL Php 1,000.00

3 hours and 10 minutes

6. Initial Application for Certification (ACUPUNCTURIST (Non-Filipino))

Office / Division Standard and Accreditation



Who may avail ACUPUNCTURIST (Non-Filipino)


Duly accomplished application form Three (3) ID pictures Certificate of training, Valid Health Certificate duly issued by a licensed physician from the country of origin or Government Filipino physician, whichever is appropriate Authenticated by the Philippine Embassy for the following: - Transcript of Records from

Standard and Accreditation Division; PITAHC Website

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- Acupuncture School attended, , Proof of completion of Acupuncture Course

- Valid Passport - Letter of good standing on the number of

years of licensure/certification on the practice of acupuncture from the country of origin to be issued by appropriate government body

NBI Clearance or its equivalent in the country of origin


PROCESSING TIME

PERSON RESPONSIBLE

1. Reviews/receives submitted duly accomplished application form and documentary requirements;

10 minutes

Development Management Officer (DMO) IV, III, Licensing Officer (LO)


Transaction Cost: $500.00 – Application fee (or its equivalent to Philippine peso based on the current exchange rate)

10 minutes Cashier

3. National Certification Committee for Acupuncture (NCCA) Meeting

1 day NCCA

4. Notifies applicant whether the application is approved/deferred. Requests deferred applicant to submit

2 days DMO III/IV/LO

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other documents required by the NCCA

5. Prepares Certificate of Registration and ID for approved applicants


6. Issues Certificate and ID card to approved applicant(s).

10 minutes DMO III/IV/LO

7. Applicant pays corresponding fee

$500.00 10 minutes Cashier

TOTAL $ 1,000.00 5 hours and 40 minutes

7. Renewal of Application for Certification (ACUPUNCTURIST (Non-Filipino))




Who may avail ACUPUNCTURIST (Non-Filipino)


Duly accomplished renewal application form Certificate of trainings attended on acupuncture

Standard and Accreditation Division; PITAHC Website Country of Origin


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


3 hours DMO III/IV/LO

2. Receives renewal fee

$500 or its equivalent to Philippine peso based on the current exchange rate

10 minutes Cashier

TOTAL $ 500.00 3 hours and 10 minutes

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8. Initial Application for Certification (CHIROPRACTOR (Filipino))




Who may avail CHIROPRACTOR (Filipino)


Duly accomplished application form, Certificate of Livebirth issued by the National Statistics Office, Valid Passport Transcript of Records from Chiropractic School Attended, Proof of completion of Chiropractic Course Business permit related to chiropractic practice NBI Clearance

Standard and Accreditation Division; PITAHC Website DFA Country of Origin LGU


PROCESSING TIME

PERSON RESPONSIBLE

1. Receives/reviews submitted duly accomplished application form and documentary requirements

10 minutes

Development Management

Officer (DMO) IV, III, Licensing Officer (LO)


Fees Paid: PhP5,000.00 - Application Fee

10 minutes

Cashier

3. National Certification Committee for Chiropractor (NCCC) Meeting

1 day NCCC

4. Notifies applicants whether the application is approved/deferred. Requests deferred applicant to submit


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other documents required by the NCCC

5. Prepares Certificate and ID for approved applicants


6. Issues Certificate and ID card to approved applicant(s).


7. Applicant pays certification fee

PhP5,000.00 10 minutes Cashier

TOTAL Php 10,000.00

5 days and 40 minutes

9. Renewal of Application for Certification (CHIROPRACTOR (Filipino))



Type of Transaction G2C (Government to Citizen

Who may avail CHIROPRACTOR (Filipino)


Duly accomplished renewal application Form Standard and Accreditation Division; PITAHC Website


PROCESSING TIME

PERSON RESPONSIBLE

1. Renews certificate of registration


2. Applicant pays renewal fee

PhP 5,000.00

10 minutes Cashier

Total Php 5,000.00


10. Initial application for certification (CHIROPRACTOR (Non-Filipino))




Who may avail CHIROPRACTOR (Non-Filipino)


Duly accomplished application Form, Standard and Accreditation Division; PITAHC Website

19

Certificate of Naturalization, for naturalized Filipino citizens

Valid Passport,

Transcript of Records from Chiropractic School Attended, Proof of completion of Chiropractic Course , Business permit related to chiropractic practice and business, if applicable,

Valid license or permit to practice Chiropractic in another country, Documents issued by the Bureau of Immigration and Deportation (BID) as well as Department of Labor and Employment (DOLE) indicating that he/she is legally residing and working in the Phils., such as but not limited to immigrant visa, working visa, work permit, Alien certificate of Registration, Alien Employment Permit,

NBI Clearance

Bureau of Immigration Country of Origin Country of Origin LGU


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Reviews/receives of submitted duly accomplished application form and documentary requirements;


Applicant pays non-refundable application/processing fee

$150.00 – Application fee (or its equivalent to Philippine peso based on the current exchange rate)

10 minutes Cashier

National Certification Committee for Chiropractic(NCCC) Meeting

1 day NCCC

20

Notifies applicants whether the application is approved/deferred.

2 days

DMO III/IV/LO

Requests deferred applicant to submit other documents required by the NCCC

DMO III/IV/LO

Prepares Certificate and ID for approved applicants


Issues Certificate and ID card to approved applicant(s).


Applicant pays certification fee

$150.00 or its equivalent to Philippine peso based on the current exchange rate


TOTAL



11. Renewal of Application for Certification (CHIROPRACTOR (Non-

Filipino))




Who may avail CHIROPRACTOR (Non-Filipino)


21

Duly accomplished renewal application form Standard and Accreditation Division; PITAHC Website


PROCESSING TIME

PERSON RESPONSIBLE



2. Pays renewal fee $150.00 renewal fee

10 minutes Cashier

TOTAL $150.00 3 hours and 10 minutes

12. Initial Application for Certification (NATUROPATH (Filipino))




Who may avail NATUROPATH (Filipino)


Duly accomplished application form,


Certificate of completion of Naturopathy Trainings attended

Valid Health Certificate issued by a licensed government physician

List of 100 patients seen by the naturopath applicant

Approved Application

Standard and Accreditation Division; PITAHC Website PITAHC accredited training center Standard and Accreditation Division


PROCESSING TIME

PERSON RESPONSIBLE

1. Reviews/receives submitted duly accomplished application form and documentary requirements

10 minutes


2. Applicant pays non-refundable application/ processing fee

PhP500.00 10 minutes

Cashier

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3. National Certification Committee for Naturopathy (NCCN) Meeting

1 day NCCN

4. Notifies applicants whether the application is approved/deferred. Request deferred applicant to submit other documents required by the NCCN



2 days DMO III/LO

6. Issues Certificate and ID



PhP1,000.00 Certificate of Registration

10 minutes Cashier

TOTAL Php 1,500.00


13. Renewal of Application for Certification (NATUROPATH (Filipino))




Who may avail NATUROPATH (Filipino)


Duly accomplished renewal application form Certificate of trainings attended on naturopathy



PROCESSING TIME

PERSON RESPONSIBLE

Renews Certificate of Registration


Applicant pays renewal fee

Php1,000.00 renewal fee (Penalty of Php250.00

10 minutes Cashier

23

per year for late renewal)

Total Php 1,000.00


14. Initial Application for Certification




Who may avail NATUROPATH (Non-Filipino)


Duly accomplished application form, Three (3) ID pictures Certificate of completion of Naturopathy Trainings attended Valid Health certificate within the 6-month period, duly issued by a licensed physician from the country of origin or Government Filipino physician Certification that his/her practice shall be under the supervision of a Filipino Certified Medical Naturopath (CMN) or Certified Naturopath Practitioner (CNP). Certification of licensed/certified practice of Naturopathy of 100 different patients A letter of good standing on the number of years of licensure/certification on the practice of Naturopathy from the country of origin to be issued by appropriategovernment body Certification of current active practice in Naturopathy from the country of origin to be issued by appropriate government body



PROCESSING TIME

PERSON RESPONSIBLE

1. Reviews/receives submitted duly accomplished application form and documentary requirements


24


$500.00 – Application fee


3. National Certification Committee for Naturopathy (NCCN) Meeting

1 day DMO III/IV/LO


2 days

DMO III/IV/LO

5. Requests deferred applicant to submit other documents required by the NCCN

DMO III/IV/LO


2 days DMO III/LO

7. Issues Certificate and ID



$1,300.00 or its equivalent to Philippine peso based on the current exchange rate

10 minutes Cashier

Total $1,800.00 5 days and 40 minutes

25

15. Renewal of Application for Certification (NATUROPATH (Non-

Filipino))




Who may avail NATUROPATH (Non-Filipino)


Duly accomplished renewal application form Certificate of trainings attended on naturopathy

Standard and Accreditation Division; PITAHC Website PITAHC accredited training center / Country of origin


PROCESSING TIME

PERSON RESPONSIBLE

Renews Certificate of Registration


Applicant pays renewal fee

$1,300.00 (Penalty of $500.00 per month for late renewal)

10 minutes Cashier

Total $1,300.00 3 hours and 10 minutes

16. Initial Application for Certification (HOMEOPATH/

HOMOTOXICOLOGIST (Filipino))




Who may avail HOMEOPATH/ HOMOTOXICOLOGIST (Filipino)


Duly accomplished application form, Three (3) ID pictures Certificate of completion of Homeopathy/Homotoxicology Trainings and seminar attended


26

Valid Health Certificate issued by a licensed government physician List of 50 patients seen by the Homeopathy/Homotoxicology applicant


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


10 minutes



PhP 500.00-application

fee 10 minutes Cashier

3. National Certification Committee for Homeopathy/Homotoxicology (NCCHH) Meeting

1 day NCCHH


2 days

DMO III/IV/LO

5. Requests deferred applicant to submit other documents required by the NCCHH

DMO III/LO


2 days DMO III/LO

7. Issues Certificate and ID 10 minutes DMO III/IV/LO


PhP1,000.00 for Certificate of Registration

10 minutes Cashier

TOTAL Php 1,500.00


27

17. Renewal of Application for Certification (HOMEOPATH/

HOMOTOXICOLOGIST (Filipino))




Who may avail HOMEOPATH/ HOMOTOXICOLOGIST (Filipino)


Duly accomplished renewal application form Certificate of trainings attended on homeopathy/Homotoxicology



PROCESSING TIME

PERSON RESPONSIBLE




PhP1,000.00 renewal fee (Penalty of PhP250.00 per year for late renewal)

10 minutes Cashier

Total Php 1,000.00


18. Initial Application for Certification (HOMEOPATH/

HOMOTOXICOLOGIST (Non-Filipino))




Who may avail HOMEOPATH/ HOMOTOXICOLOGIST (Non-Filipino)




Certificate of completion of Homeopathy/Homotoxicology training attended

Valid Health Certificate within the 6-month period, duly issued by a licensed physician from the country of origin or Government Filipino physician, whichever is appropriate

Standard and Accreditation Division; PITAHC Website Country of origin

28

A letter of good standing on the number of years of licensure/certification on the practice of Homeopathy/Homotoxicology from the country of origin to be issued by appropriate government body

Certification of current active practice in Homeopathy/ Homotoxicology from the country of origin to be issued by appropriate government body

Certification of licensed/certified practice of Homeopathy/Homotoxicology of 100 different patients

Country of origin Country of origin


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


10 minutes



$500.00 – Application fee (or its equivalent to Philippine peso based on the current exchange rate)

10 minutes Cashier

3. National Certification Committee for Homeopathy/Homotoxicology (NCCHH) Meeting

1 day NCCHH



5. Requests deferred applicant to submit other documents required by the NCCHH

DMO III/LO

29


2 days DMO III/LO

7. Issues Certificate and ID 10 minutes DMO III/IV/LO


$600.00 for Certificate

of Registration

10 minutes Cashier

TOTAL $ 1,100.00 5 days and 40 minutes

19. Renewal of Application for Certification (HOMEOPATH/

HOMOTOXICOLOGIST (Non-Filipino))




Who may avail HOMEOPATH/ HOMOTOXICOLOGIST (Non-Filipino)


Duly accomplished renewal application form Certificate of trainings attended on homeopathy/Homotoxicology

Standard and Accreditation Division; PITAHC Website Country of origin / PITAHC accredited training center


PROCESSING TIME

PERSON RESPONSIBLE




$600.00 renewal fee (Penalty of $100.00 per month for late renewal)

10 minutes Cashier

Total $600.00 3 hours and 10 minutes

30

20. (Initial Application for Accreditation) - Acupuncture Clinic (Filipino)



Type of Transaction G2C (Government to Citizen); G2G (Government to Government)

Who may avail Acupuncture Clinic (PITAHC certified acupuncturist, certified medical acupuncturist)



Notarized Letter of Application

Certified Board Resolution

(Private Institution only)

SEC Registration and Articles of Incorporation (Private Institution)

DTI Certificate of Business

Registration (for single proprietor)

Fire Safety Inspection Certificate Proof of Clinic building ownership or lease-contract of at least five years

Copy of municipal/city permits (including Sanitary permit)

Standard and Accreditation Division; PITAHC Website SEC SEC DTI LGU LGU


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


10 minutes Officer (DMO) IV, III, Licensing Officer (LO)

2. Conducts ocular visit of the facility

1 day Officer (DMO) IV, III, Licensing Officer (LO)


Other Transaction Cost: Php500.00-

10 minutes Cashier

4. National Certification Committee for Acupuncture (NCCA) meeting

1 day NCCA

31

5. Notifies applicants whether the application is approved/deferred. Requests deferred applicant to submit other documents required by the NCCA

2 days DMO IV, III, LO

6. Prepares Certificate of Accreditation

2 days DMO III/LO

7. Issues Certificate of Accreditation


8. Pays accreditation fee

PhP1,800 for Certificate of Accreditation

10 minutes Cashier

TOTAL Php 1,300.00


21. Renewal of application for accreditation




Who may avail Acupuncture Clinic (PITAHC certified acupuncturist, certified medical acupuncturist)




PROCESSING TIME

PERSON RESPONSIBLE

1. Renews Certificate of Accreditation



PhP1,800.00 renewal fee (Penalty of PhP1,000.00 per year for late renewal)

10 minutes Cashier

TOTAL Php 1,800.00


32

22. (Initial Application for Accreditation) - Acupuncture Clinic (Non-

Filipino) Office / Division Standards and Accreditation



Who may avail Acupuncture Clinic (Non-Filipino)






SEC Registration and Articles of Incorporation (Private Institution only)

DTI Certificate of Business Registration (for single proprietor)

Fire Safety Inspection Certificate Proof of Clinic building ownership or lease-contract of at least five years


Standard and Accreditation Division; PITAHC Website SEC SEC DTI LGU LGU


PROCESSING TIME

PERSON RESPONSIBLE






Transaction cost: $300.00 or its equivalent to Philippine peso based on the

10 minutes Cashier

33

current exchange rate

4. National Certification Committee for Acupuncture (NCCA) meeting

1 day NCCA




2 days DMO III/LO





10 minutes Cashier

TOTAL $1,000.00 6 days and 40 minutes

23. Renewal of Application for Accreditation




Who may avail Acupuncture Clinic (Non- Filipino)



34


PROCESSING TIME

PERSON RESPONSIBLE




$700.00 renewal fee (Penalty of $14.00 per month for late renewal)

10 minutes Cashier

3. $700.00 3 hours and 10 minutes

24. (Initial Application for Accreditation) - NATUROPATHY CLINIC

(Filipino)




Who may avail NATUROPATHY CLINIC (Filipino)




Certified Board Resolution (Private Institution only)

SEC Registration and Articles of Incorporation (Private Institution))

DTI Certificate of Business Registration (for sole proprietor)

Fire Safety Inspection Certificate

Proof of Clinic building ownership

or lease-contract of at least five years

Copy of municipal/city permits (including Sanitary permit


Standard and Accreditation Division; PITAHC Website SEC SEC DTI LGU LGU LGU


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

35






PhP1,000.00-

application fee

10 minutes Cashier

4. National Certification Committee for Naturopathy (NCCN) meeting

1 day NCCN




2 days DMO III/LO



8. Pays accreditation fee PhP1,800 for Certificate of Accreditation

10 minutes Cashier

TOTAL Php 2,800.00 6 days and 40 minutes

36

25. Renewal of Application for Accreditation - NATUROPATHY CLINIC

(Filipino) Office / Division Standards and Accreditation



Who may avail NATUROPATHY CLINIC (Filipino)


Duly accomplished renewal application form


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




PhP1,800renewal fee (Penalty of PhP1,000.00 per year for late renewal)

10 minutes Cashier

TOTAL Php 1,800.00 3 hours and 10 minutes

26. (Initial Application for Accreditation) - NATUROPATHY TRAINING

CENTER (Filipino)




Who may avail NATUROPATHY TRAINING CENTER (Filipino)



Certified Board Resolution (Private Institution only)

SEC Registration and Articles of

Incorporation (Private Institution only)

DTI Certificate of Business Registration

(for sole proprietor)


Proof of Clinic building ownership or lease-contract of at least five years

Standard and Accreditation Division; PITAHC Website SEC SEC DTI LGU

37

Copy of municipal/city permits (including Sanitary permit


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE






PhP 10,300.00-application

fee

10 minutes Cashier

4. National Certification Committee for Naturopathy (NCCN) meeting

1 day NCCN




2 days DMO III/LO




PhP10,300.00 for Certificate

of Accreditation

10 minutes Cashier

TOTAL Php 20,600.00


38

27. Renewal of Application for Accreditation - NATUROPATHY TRAINING

CENTER (Filipino)




Who may avail NATUROPATHY TRAINING CENTER (Filipino)




PROCESSING TIME

PERSON RESPONSIBLE





10 minutes Cashier

TOTAL Php 3,300.00


28. (Initial Application for Accreditation) - HOMEOPATHY/

HOMOTOXICOLOGY TRAINING CENTER (Filipino)




Who may avail HOMEOPATHY/ HOMOTOXICOLOGY TRAINING CENTER (Filipino)


Duly accomplished application form Certified Board Resolution


SEC Registration and

Articles of Incorporation


DTI Certificate of Business

Registration (for sole proprietor)


Standard and Accreditation Division; PITAHC Website SEC SEC DTI

39

Proof of ownership of the Training Center’s premises or lease-contract

of at least five years

Municipal or City permits (including Sanitary Permit)

LGU


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE






PhP 10,300.00-application

fee

10 minutes Cashier

4. National Certification Committee for Homeopathy/ Homotoxicology (NCCHH) meeting

1 day NCCN




2 days DMO III/LO




PhP10,300.00 for Certificate

of Accreditation

10 minutes Cashier

TOTAL Php 20,600.00


40

29. Renewal of Application for Accreditation - HOMEOPATHY/

HOMOTOXICOLOGY TRAINING CENTER (Filipino)



Type of Transaction G2C – Government to Citizen

Who may avail HOMEOPATHY/ HOMOTOXICOLOGY TRAINING CENTER (Filipino)




PROCESSING TIME

PERSON RESPONSIBLE





10 minutes Cashier

TOTAL Php 3,300.00


30. Initial Application for Accreditation (ACCREDITATION OF T&CM

ORGANIZATION)




Who may avail Traditional and Alternative Health Care Organization


Duly accomplished application form for TAHC ORG

Accreditation Form II

SEC Registration, Articles of Inc., Constitution and By-laws

Other Gov’t or Private agency’s registration


Business Permit

Standard and Accreditation Division; PITAHC Website SEC SEC

41

Documentation of the current TAHC programs and services

Latest copy of publication (if any)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE






PhP500.00 10 minutes Cashier

4. National Certification Committee (for concerned modality) meeting

1 day NCC

5. Notifies applicants whether the application is approved/deferred. Requests deferred applicant to submit other documents required by the NCC



2 days DMO III/LO




PhP2,300.00 for

Certificate of Accreditation

10 minutes Cashier

TOTAL Php 2,800.00


42

31. Renewal of Application for Accreditation (ACCREDITATION OF T&CM

ORGANIZATION)




Who may avail Traditional and Alternative Health Care Organization




PROCESSING TIME

PERSON RESPONSIBLE





10 minutes Cashier

TOTAL Php 2,300.00


32. Request for Training on Acupressure, Tuina Massage, Basic/Advance

Acupuncture

Office / Division SOCIAL ADVOCACY AND TRAINING


Type of Transaction G2G (Government to Government)

Who may avail DOH Retained hospitals DOH Regional Health Offices Local Government Units Schools/Universities


Letter of request

CLIENT STEPS AGENCY ACTION FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Receives letter of request

None, however,

30 minutes Records Officer

or

43

requesting party may be requested to shoulder transportation, venue or other expenses that may be incurred for the training

Social Advocacy &

Training staff or Executive Assistant

2. Prepares and sends acknowledgment letter

2 hours Social Advocacy

& Training staff

3. Forwards request to the Director General (DG)

1 hour Social Advocacy

& Training staff

4. Approves/disapproves request

2 days Director General

5. Informs requesting party of status of request


& Training staff

6. If approved, prepares/sends reply letter, schedules date/s and requirements of the training; includes activity in the calendar of events of PITAHC.


& Training staff

7. If disapproved, prepares reply letter and sends to requesting party


& Training staff

TOTAL None 2 days, 11 hours, and 30 minutes

33. Request for Seminar Orientation on the proper use of medicinal plants using the book “Patnubay sa Paggamit ng Halamang Gamot”; seminar orientation on Traditional and Complementary Medicine Practices; Tuina and Acupressure.

Office / Division Social Advocacy and Training


44




Letter of request


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Receives letter of request

None, however, requesting party may be requested to shoulder transportation, venue or other expenses that may be incurred for the training

30 minutes

Records Officer or

Social Advocacy &


2. Prepares and sends acknowledgment letter


& Training staff

3. Forwards request to the Director General (DG)

1 hour Social Advocacy

& Training staff

4. Approves/disapproves request


5. Informs requesting party of status of request


& Training staff

6. If approved, prepares/sends reply letter, schedules date/s and requirements of the training; includes activity in the calendar of events of PITAHC.


& Training staff

7. If disapproved, prepares reply letter and sends to requesting party


& Training staff

TOTAL None 2 days, 11 hours, and 30 minutes

45

34. Training on Acupressure, Tuina Massage, Basic/Advance

Acupuncture (PITAHC Initiated Seminars and Trainings)






Letter of intent


PROCESSING TIME

PERSON RESPONSIBLE

1. Prepares Letter of Intent to conduct Training on Acupressure, Tuina Massage Basic/Advanced Acupuncture

30 minutes

Records Officer or Social Advocacy &


2. Forwards letter to the Director General (DG);

1 hour Social Advocacy &

Training staff

3. Approves/disapproves letter of intent;

2 days Social Advocacy &

Training staff

4. If approved, sends Letter of Intent to intended party;

3 hours Director General

5. Follows up approval/conforme from intended party

6 hours Social Advocacy &

Training staff

6. If approved, schedules date/s and prepare needed requirements of the training;


Training staff

TOTAL None 2 days, 13 hours and 30 minutes

46

35. Seminar Orientation on the proper use of medicinal plants using the book “Patnubay sa Paggamit ng Halamang Gamot”; seminar orientation on Traditional and Complementary Medicine Practices; Tuina and Acupressure. (PITAHC Initiated Seminars and Trainings)






Letter of intent


PROCESSING TIME

PERSON RESPONSIBLE

1. Prepares Letter of Intent to conduct Training on Acupressure, Tuina Massage Basic/Advanced Acupuncture

30 minutes

Records Officer or Social Advocacy &


2. Forwards letter to the Director General (DG);

1 hour Social Advocacy &

Training staff

3. Approves/disapproves letter of intent;

2 days Social Advocacy &

Training staff

4. If approved, sends Letter of Intent to intended party;

3 hours Director General

5. Follows up approval/conforme from intended party


Training staff

6. If approved, schedules date/s and prepare needed requirements of the training;


Training staff


47

36. Purchase of herbal products, books and IEC materials

Office / Division Management Services Division / Marketing and Sales



Who may avail Walk-in clients All


N/A


PROCESSING TIME

PERSON RESPONSIBLE

1. Receives order from client;

2 minutes Marketing Staff

2. Prepares requisition and Issue Slip (RIS);


3. Receives payment; 5 minutes Cashier/Marketing

staff

4. Issues Official Receipt (OR);

3 minutes Cashier/Marketing

staff

5. Releases goods 15 minutes Supply Officer

TOTAL 30 minutes

48

37. Purchase of herbal products, books and IEC

Office / Division Management Services Division / Marketing and Sales



Who may avail Bulk Orders (Herbal products) Government/private hospitals DOH retained hospitals/ Government Agencies Non-government Agencies Drug distributors/retailers/drugstores


N/A


PROCESSING TIME

PERSON RESPONSIBLE

1. Receives purchase request/request for quotation


2. Prepares/signs quotation/terms of payment/delivery schedule


3. Sends quotation to requesting party (client)

1 day

Marketing staff

4. Receives Purchase Order

5 minutes Marketing staff

5. Prepares required documents and goods (RIS, Delivery Receipt, Sales Invoice)

1 hour Marketing staff

6. Releases goods 5 hours Supply Officer

7. Delivers goods 5 days Marketing staff

TOTAL 6 days, 6 hours, 40 minutes

49

Central Office

Internal Services

50

1. Hiring of New Employee


Classification (In accordance with CSC M.C. No. 14 s. 2018)


Who may avail All


Request for Publication of Vacant Positions Application Letter Personal Data Sheet Certificate of Eligibility Transcript of Records Questionnaire Evaluation Sheet Consolidated Rating Sheet Letter of request Psychological Assessment Report and Results of the Psychiatric Mental Status Examination Letter of request Appointment Transmittal and Action Form Appointment Processing Checklist Appointment Form for Regulated Agencies Personal Data Sheet Certificate of eligibility Position Description Form Oath of Office Certification of Assumption to Duty

Administrative Division HRMO PITAHC Website School attended DOH retained hospitals CSC / PRC


PROCESSING TIME

PERSON RESPONSIBLE

1. Publication/Posting of Vacant Positions

Publishes/Posts the vacant positions in the CSC NCR website, DOH e-jobs page, JobStreet, PITAHC website and Facebook page, and at the PITAHC lobby.

25 days

Human Resource Management Officer III (HRMO III) Computer Programmer III

2. Receipt and Consolidation of Applications a. Receives and

forwards the applications to the

Records Officer HRMO III Executive Assistant

51

HRMO III for consolidation.

b. Consolidates the applications received and prepares the summary list of all applicants.

15 days HRMO III

3. Evaluation and Assessment of Applicants a. Evaluates the

documents submitted by the applicants as to eligibility and the minimum requirements needed for the position applied for.

25 days HRMO III

b. Conducts the written examination.

c. Endorses list of applicants who passed the written examination to the Human Resource Management Promotion and Selection Board (HRMPSB).

15 days HRMO III

d. Conducts the interview and deliberation.

e. Prepares the list of recommended applicants based on the results of deliberation, and endorses the same to the Director General.

15 days

Human Resource Management Promotion and Selection Board

f. Reviews the recommendations of HRMPSB, and conducts interview to recommended applicants, if necessary.

g. Selects the top candidates for the conduct of contingent assessment


52

h. Schedules the top candidates for psychological test and neuro-psychiatric interview.

Php 1,000.00

7 days HRMO III

i. Forwards the results of the psychological test and neuro-psychiatric interview of top candidates to the Director General.

1 day

4. Selection of Candidate a. Selects the candidate

for hiring.


b. Notifies the chosen candidate of the job offer, and requests him/her to submit the documents for appointment processing.

7 days HRMO III

5. Processing of Appointments a. Receives and checks

the completeness of documents from chosen candidate.

b. Prepares the appointment and other pertinent documents, and submits to the Director General for signature.

15 days HRMO III

c. Signs the appointment and other pertinent documents.


d. Submits to the Civil Service Commission (CSC) the documentary requirements for the validation of appointment.

30 days HRMO III

e. Furnishes the appointee a copy of the validated

HRMO III

53

appointment from the CSC.

TOTAL Php 1,000.00

6 months

2. Procurement of Infrastructure, Goods, and services


Classification In accordance with R.A. 9184

Type of Transaction G2C (Government to Citizen); G2B (Government to Business Entity)

Who may avail Eligible Supplier


Sealed and Marked Bids containing (Eligibility, Technical, and Financial proposal in accordance with Revised 2016 IRR of RA9184

Sealed and Marked Bids

Opened Bids

Evaluated Bids

Post Qualification Evaluation Report and BAC Resolution recommending award approved by the Head of Procuring Entity (HoPE)

Posting of Performance Security

BAC Secretariat


PROCESSING TIME

PERSON RESPONSIBLE

1. Pre-procurement conference

1 c. day

Bids and Awards Committee or Technical Working Group

2. Advertisement / Posting of Invitation to Bid

7 c. days BAC Secretariat

3. Pre-bid conference 1 c. day


4. Deadline of submission and receipt of bids / Bid opening


5. Bid evaluation 7 c. day Technical Working Group

54

6. Post-qualification 45 c. days Technical Working Group

7. Approval of resolution / Issuance of notice of Award

15 c. day BAC

8. Contract preparation and signing

10 c. days Legal Officer and End User

9. Approval of contract by higher authority

20 days HOPE

10. Issuance of notice to proceed

7 c. day HOPE

TOTAL 5 months and 12 days

3. Procurement of Consulting Services




Who may avail Eligible Consultant


Eligibility Requirements

Submitted Eligibility Requirements

Approved Resolution on Shortlisted Consultants

Notification of Shortlisted Consultants

Notice of Shortlisted

Order of Payment and Notice of Shortlisted

Office Receipt and Notice of Shortlisted

Sealed and Marked Bids containing (Technical, and Financial proposal in accordance with Revised 2016 IRR of RA9184)

Sealed and Marked Bids

Opened Bids

Evaluated bids particularly the Terms of Reference

Evaluated Bids

Post Qualification Evaluation Report and BAC Resolution recommending award approved by the Head of Procuring Entity

Posting of Performance Security

55


PROCESSING TIME

PERSON RESPONSIBLE

1. Pre-procurement conference

1 c. day


2. Advertisement / Posting of Invitation to Bid


3. Eligibility check and shortlisting

20 c. days BAC

4. Pre-bid conference 1 c. day


5. Deadline of submission and receipt of bids / Bid opening


6. Bid evaluation 7 c. day Technical Working Group

7. Post-qualification 45 c. days Technical Working Group

8. Approval of resolution / Issuance of notice of Award

15 c. day BAC

9. Contract preparation and signing

10 c. days Legal Officer and End User

10. Approval of contract by higher authority

20 days HOPE

11. Issuance of notice to proceed

7 c. day HOPE

TOTAL 6 months and 3 days

56

4. Processing of Payment for Purchase of Goods/Services under Shopping

Office / Division Finance Division



Who may avail Service providers and suppliers


Purchase Request

Quotations

Abstract of Canvass

Purchase Order

Sales Invoice

Delivery Receipt

Inspection and Acceptance Report

Disbursement Voucher


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Prepares Disbursement Vouchers with complete supporting documents

None 3 days

End-User

2. Issues Budget Utilization Slip

Budget Officer III

3. Certifies as to the completeness of documents and availability of funds

Accountant III

4. Approves Disbursement Voucher

Director General

5. Prepares Checks and Advice of Checks Issued and Cancelled (ACIC)

Cashier III

6. Signs checks and ACIC DG/Cashier III/

Chief AO

7. Brings ACIC to the Agency Depository Bank for posting

Liaison Officer/

Driver II

8. Releases Check Cashier III

TOTAL None 3 days

57

5. Processing of Payment for Cash Advances to Employees for Local Travel




Who may avail PITAHC-CO Employees


Office Order/ Travel Order approved in accordance with Section 3 of EO 298

Duly Approved Itinerary of Travel

Office Order Granting the Cash Advance

Certification from the Accountant that previous cash advance has been liquidated and recorded in the books


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


None 3 days

End-User


Budget Officer III


Accountant III


Director General


Cashier III

6. Signs checks and ACIC DG/Cashier III/

Chief AO


Liaison Officer/

Driver II


TOTAL None 3 days

58

6. Processing of Payment for Cash Advances to Employees for Foreign Travel




Who may avail PITAHC Employees


Office Order/ Travel Order approved in accordance with Section 1 and 2 of EO 459 dated 09-01-2005

Duly Approved Itinerary of Travel

Letter of Invitation from host/sponsoring country

For plane fare, quotations of 3 travel agencies or its equivalent

Flight Itinerary issued by the airline/ticketing office

Copy of the UNDP rate for the Daily Subsistence Allowance for the country of Destination

Document to show the dollar to peso exchange rate at the date of grant of cash advance

In case of seminars/trainings:

Invitation addressed to the agency inviting participants

Acceptance of the nominees as participants (issued by the foreign country)

Programme Agenda and Logistics Information

Certification from the Accountant that previous cash advance has been liquidated and accounted for in the books


PROCESSING TIME

PERSON RESPONSIBLE


None 3 days

End-User


Budget Officer III

59


Accountant III


Director General


Cashier III

6. Signs checks and ACIC

DG/Cashier III/

Chief AO


Liaison Officer/

Driver II


TOTAL None 3 days

7. Processing of Payment for Research Projects




Who may avail Proponents


FIRST PAYMENT

Research Funding Agreement

Notice to Proceed

Line Item Budget

PROGRESS/SUBSEQUENT PAYMENT

Evaluation Report

Report of Checks Issued

Report of Disbursement

Fund Utilization Report

Financial Report

Liquidation Report (Private Proponents)

Quarterly Progress Report

R&D Division BAC R&D Division Finance Division


PROCESSING TIME

PERSON RESPONSIBLE

60


None 3 days

End-User


Budget Officer III


Accountant III


Director General


Cashier III


DG/Cashier III/

Chief AO


Liaison Officer/

Driver II


TOTAL None 3 days

8. Processing of Payment for Honorarium for NCC Members, Resource Persons, Technical

Reviewers




Who may avail NCC Members, Resource Persons, Technical Reviewers CHECKLIST OF REQUIREMENTS WHERE TO SECURE

NCC MEMBER

Officer Order

Attendance Sheet

Minutes of the Meeting

Appointment/ Designation as Member of the Committee (Newly-Appointed Member)

RESOURCE PERSONS

Division concerned

61

Office Order

Curriculum Vitae

Program of Activities

Invitation Letter, if any

Contract Agreement

TECHNICAL REVIEWER

Letter of Invitation

Curriculum Vitae

Notarized Non-Disclosure Agreement

Technical Evaluation


PROCESSING TIME

PERSON RESPONSIBLE


None 3 days

End-User


Budget Officer III


Accountant III


Director General


Cashier III


DG/Cashier III/

Chief AO


Liaison Officer/

Driver II


TOTAL None 3 days

62

Field Office

Herbal Processing and Manufacturing Plant

External Services

63

1. Procedure for complaints/recommendations/inquiries/suggestions a. simple complaints Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal

Processing Plants



Who may avail All


Letter, email


PROCESSING TIME

PERSON RESPONSIBLE


None 5 minutes

Records Officer (if in person or by fax and mail)

2. Acknowledges receipt of the letter.

None 1 hour HPP Staff

3. Forwards letter to the Plant manager.

None 1 hour HPP Staff

4. Notifies the concerned person on the action taken.

None 1 day Plant manager

Total None 1 day, 2 hours and 5 minutes

b. complex complaints (Please refer to the Central office process)

2. Request for funding of T&CM Research/es Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal

Processing Plants



64

Who may avail Government agencies Private Organizations Non-Government Organizations SUCs and other academic Institutions


Cover Letter

4 hard copies of complete research proposal using the prescribed PITAHC research proposal template with attachments: o line item budget; o certification that the project was not

submitted to any funding agency; o endorsement of the head of the institution

R&D Division / PITAHC Website


PROCESSING TIME

PERSON RESPONSIBLE

1. Receives cover letter and mandatory documents (Protocol and other required documents)

None

5 minutes HPP Designate R&D staff

2. Prepares the acknowledgment letter re: Protocol submission

1 day Central Office

3. Preliminary Assessment

5 days HPP Designate R&D staff

4. Transmits the complete protocol to Central Office for evaluation

3 hours HPP Designate R&D staff


65

3. Request for Bioassay Services (Animal handling, drug administration, specimen extraction)

Office / Division Cagayan Valley Herbal Processing Plant



Who may avail Undergraduate Postgraduate Research grantees


Letter of Intent

Application for Authorization (For the Conduct of Scientific Procedures Using Animals (Annex B); and

Appendix 1. ANIMAL CARE AND USE STATEMENT o (Protocol Review Form) in compliance to AO

40; RULES AND REGULATIONS ON THE CONDUCT OFSCIENTIFIC PROCEDURES USING ANIMALS


PROCESSING TIME

PERSON RESPONSIBLE

1. Receives letter of intent

1,500.00 for researcher/s’ actual conduct of study using PITAHC facility

5 minutes Plant Manager

2. Receives accomplished Annex B and Appendix 1 of AO 40, evaluation and approval of application

15 minutes

IAUCUC-CHAIR PITAHC-Tuguegarao branch)

TOTAL Php 1,500.00

20 minutes

4. Request for Bioassay Services (Consultation for research protocol, research design)




Who may avail Undergraduate Postgraduate Research grantees

66


Letter of Intent

Application for Authorization (For the Conduct of Scientific Procedures Using Animals (Annex B); and

Appendix 1. ANIMAL CARE AND USE STATEMENT o (Protocol Review Form) in compliance to AO 40;

RULES AND REGULATIONS ON THE CONDUCT OFSCIENTIFIC PROCEDURES USING ANIMALS


PROCESSING TIME

PERSON RESPONSIBLE

1. Receives letter of intent

None

5 minute Plant Manager

2. Receives accomplished Annex B and Appendix 1 of AO 40, evaluation and approval of application

20 minutes Bioassay In-charge

TOTAL None 25 minutes

5. Request for Bioassay Services (Conduct of Bioassay Tests)




Who may avail Interested parties


Letter of test request (LTR)

Product sample with specifications o Specific Test protocol of interest


PROCESSING TIME

PERSON RESPONSIBLE

1. Receives letter of test request

5 minutes Plant Manager

2. Pays Testing Fee Php 15,000.00

10 minutes Cashier

3. Conducts test/s 16 Days Bioassay In-charge

67

*Depending on

the test

4. Prepares technical report

2 days Bioassay In-charge

5. Sends copy of Technical Report to the client

1 day Bioassay In-charge

TOTAL Php 15,000.00


6. Certification of Traditional & Complementary Medicine (T&CM) practitioners

Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal Processing Plants



Who may avail Traditional and Complementary Medicine (T&CM) practitioners


Letter of request/intent (if available)

o Duly accomplished application form and other documentary requirements (please refer to Standards and Accreditation template for checklist of requirements


PROCESSING TIME

PERSON RESPONSIBLE

1. Receives and acknowledges letter of request/intent with attached filled up application form and documentary requirements

Please refer to Standards and Accreditation for rates (fees may vary depending on the nature of application) of PITAHC,

10 minutes

HPP Standards and Accreditation Designate staff

2. Reviews/assesses submitted documentary requirements for completeness based on checklist

30 minutes


68

3. Receives payment of corresponding filing fee (if requirements are complete)

Central Office

5 minutes


4. Endorses application form and attached documents to PITAHC C.O. for NCC (National Certification Committee) review and approval

1 day


TOTAL 1 day and 45 minutes

7. Accreditation of T & CM clinics, training centers, and organizations




Who may avail Traditional and Alternative Health Care (TAHC) clinics, training centers & organizations


Letter of request/intent (if available)

o Duly accomplished application form and other documentary requirements (please refer to Standards and Accreditation template for checklist of requirements


PROCESSING TIME

PERSON RESPONSIBLE

1. Receives and acknowledges letter of request/intent with attached filled up application form and documentary requirements

Please refer to Standards and Accreditation for rates (fees may vary

10 minutes


69

2. Reviews/assesses submitted documentary requirements for completeness based on checklist

depending on the nature of application) of PITAHC, Central Office

30 minutes


3. Receives payment of corresponding filing fee (if requirements are complete)

5 minutes


4. Endorses application form and attached documents to PITAHC C.O. for NCC (National Certification Committee) review and approval

1 day


TOTAL 1 day and 45 minutes

8. Request for training on Basic/Advance Acupuncture for the establishment of

T &CM centers;




Who may avail DOH Retained hospitals/Municipal Health Officers


Letter request


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

1. Receives letter request from requesting party;

None, however, requesting party/ies are requested to provide a counterpart on the expenses to be incurred for

30 minutes

Social Advocacy and Training Designate Staff

2. Forwards request letter to the Central

30 minutes Social Advocacy and Training

70

Office for approval by the Director General

the training/seminar/orientation e.g. transportation, meals, board & lodging and other miscellaneous expenses of resource speakers/trainers

Designate Staff

3. Sends reply letter to requesting party;

1 day


4. Makes arrangement as to final date and discuss details of materials to be used.


5. Prepares the necessary documents(certificate of attendance, appearance and evaluation sheet);

1 day


TOTAL 2 days and 1 hour

9. Request for community based orientation on "Patnubay sa Paggamit ng Halamang gamot" (Use of Medicinal Plants ) and Tuina Massage/ acupressure




Who may avail All DOH Retained hospitals , DOH Regional Health Offices Local Government Units Schools/Universities Non-Government Organizations


Letter request


PAID PROCESSING

TIME

PERSON RESPONSIBL

E


None, however, requesting party/ies are

30 minutes Social Advocacy and Training

71

requested to provide a counterpart on the expenses to be incurred for the training/seminar/orientation e.g. transportation, meals, board & lodging and other miscellaneous expenses of resource speakers/trainers

Designate Staff

2. Forwards request letter to the Central Office for approval by the Director General

30 minutes

Social Advocacy and

Training Designate

Staff


1 day

Social Advocacy and

Training Designate

Staff


Social Advocacy and

Training Designate

Staff

5. Prepares the necessary documents(certificate of attendance, appearance and evaluation sheet) for the conduct of the said activity;

1 day



72

10. Request for Orientation Seminar on T&CM




Who may avail All, DOH Retained hospitals , DOH Regional Health Offices Local Government Units Schools/Universities Non-Government Organizations


Letter request


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBL

E


None, however, requesting party/ies are requested to provide a counterpart on the expenses to be incurred for the training/seminar/orientation e.g. transportation, meals, board & lodging and other miscellaneous expenses of resource speakers/trainers

30 minutes


2. Forwards request letter to the Central Office for approval by the Director General

30 minutes

Social Advocacy and

Training Designate Staff


1 day

Social Advocacy and



Social Advocacy and


5. Prepares the necessary documents(certificate of attendance, appearance and evaluation sheet) for the conduct of the said activity;

1 day



73

11. Purchase of herbal products, books and IEC materials (Walk-in)




Who may avail Walk-in clients Public, students, researchers government, private institutions, universities, colleges


Requisition and Issue Slip (RIS) Purchase request Purchase Order


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

6. Receives order from client;

2 minutes Marketing

Staff

1. Prepares requisition and Issue Slip (RIS);

5 minutes Marketing

Staff

2. Receives payment; 5 minutes Cashier/Marketing staff

3. Issues Official Receipt (OR);

3 minutes Cashier/Marke

ting staff

7. Releases goods 15 minutes Supply Officer

TOTAL 30 minutes

12. Purchase of herbal products, books and IEC materials (Bulk Orders)




Who may avail All Government/private hospitals DOH retained hospitals/ Government Agencies Non-government Agencies Drug distributors/retailers/drugstores


74

Requisition and Issue Slip (RIS) Purchase request Purchase Order


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

8. Receives purchase request/request for quotation

5 minutes Marketing

Staff

1. Prepares/signs quotation/terms of payment/delivery schedule


2. Sends quotation to requesting party (client)

1 day

Marketing staff

3. Receives Purchase Order

5 minutes Marketing staff

4. Prepares required documents and goods (RIS, Delivery Receipt, Sales Invoice)

1 hour Marketing

staff

5. Releases goods 5 hours Supply Officer

6. Delivers goods 5 days Marketing staff

TOTAL 6 days, 6 hours, 40 minutes

13. Pharmacy Internship

Office / Division Field Office (Davao Herbal Processing Plant)



Who may avail Institutions with Pharmacy Students


Memorandum of Agreement between PITAHC and School/University

Contract of Affiliation

75


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

1. Signing and

notarization of

Memorandum of

Agreement/Contract

of Affiliation

Php 2,500.00

1 day Plant Manager Administrative Office

2. Orientation on cGMP 5 days QA Pharmacist

3. Lecture and

demonstration/hands-

on re: tablet

formulation

2 days Production Pharmacist

4. Lecture and demonstration/hands-on re: quality control tests

2 days QA Pharmacist

TOTAL Php 2,500.00 10 days

14. Technical Assistance Office / Division Field Office (Davao Herbal Processing Plant)



Who may avail Medical/Para Medical Students/Researchers


Letter of Intent with Research proposal


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

1. Receives request

letter to conduct

phytochemical

screening.

Php 1,500.00 / day

2 days Receiving staff

2. Conducts extraction

(rotavap) 5 days

Pharmacist Laboratory Technician

TOTAL Php 1,500.00 / day

7 days

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Field Office

Herbal Processing and Manufacturing Plant

Internal Services

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1. Payment for Service Provider



Type of Transaction G2G (Government to Government); G2C (Government to Citizen); G2B (Government to Business Entity)

Who may avail Service Provider


Disbursement Voucher

Budget Utilization Slip

Statement of Account/Bill

Invoice/Official Receipt or machine validated statement of account/bill


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

1. Verify correctness of amounts indicated for payment & Issue w/ tax certificate

None

30 minutes Accountant

2. Verify completeness of documents

10 minutes Accountant

3. Sign appropriate box

10 minutes

Accountant

4. Forward signed documents to the cashier

Accountant

5. Prepares cheque 10 minutes Cashier

TOTAL None 1 hour

2. Hiring of new employee


Classification (In accordance with CSC M.C. No. 14 s. 2018)


Who may avail All


78

Please refer to ADMINISTRATIVE SERVICE CENTRAL OFFICE


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBL

E


3. Procurement of goods, infrastructure and consulting services




Who may avail Please refer to ADMINISTRATIVE SERVICE CENTRAL OFFICE




PAID PROCESSING

TIME

PERSON RESPONSIBL

E


79

VI. Feedback and Complaints

FEEDBACK AND COMPLAINTS MECHANISM

How to send a Feedback Feedbacks can be presented through the following channels: postal mail, electronic mail, fax, telephone, in person or through online social networks. Persons presenting a feedback should identify themselves using their full name and provide contact information.

How Feedback is processed A personnel shall be assigned who shall be responsible for receiving and registering feedbacks. All incoming feedback will be registered in writing (regardless of the channel through which they are presented) in order to ensure their proper handling, monitoring, and evaluation. Verify personal information, the service/s availed and or the personnel who attended his/her need/s. Once feedback is received, we will strive to acknowledge receipt and notifies the concerned person on the action taken within one (1) day.

How to file a Complaint Complaints can be presented through the following channels: postal mail, electronic mail, fax, telephone, in person or through online social networks. When the complaint filed regards a particular incident, it is best to present this immediately following the incident in order to facilitate its resolution. Persons presenting a complaint should identify themselves using their full name and to provide contact information. Formal complaints are made by filing a complaint-affidavit, together with copies of any evidence and affidavit of any witnesses.

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How Complaints are processed Registration A personnel shall be assigned who shall be responsible for receiving and registering complaints. All incoming complaints will be registered in writing (regardless of the channel through which they are presented) in order to ensure their proper handling, monitoring, evaluation and resolution. Once complaint is received, we will strive to acknowledge receipt and notifies the concerned person on the action taken within one (1) day. Some matters may be more complex and may take a little longer to resolve, in which case the concerned person will be updated on the progress. Assessment and resolution All complaints will be assessed by the person assigned to handle its processing and resolution. When a more in-depth assessment or investigation is required, the assigned person shall recommend to the Director General to create a committee for fact finding. This committee shall gather the information necessary for assessing the facts and interview the implicated parties. Response PITAHC shall contact the complainant with a resolution within 20 days from receipt of the complaint or the status of the claim and the expected date of resolution.

Contact information [email protected] Trunk lines (632) 8282-5193/8282-5194; tel. nos. 8376-3067/8376-3068

81

Office/ Field Office Office Address Contact No. Email Address

Philippine Institute of Traditional and Alternative Health Care- Central Office

(PITAHC)

PITAHC Building, East Avenue

Medical Center Compound,

Matapang St., Bgy. Central, Quezon

City 1100

(63)-02- 8282-5193 / 94

(63)-02-

83763067/68

[email protected]

Cagayan Valley Herbal Processing Plant (CVHPP)

Carig, Tuguegarao,

Cagayan 3500

(63)-078-3041441 [email protected]

Tacloban Herbal Pharmaceutical Processing

& Manufacturing Plant (THPPMP)

Bgy. Bagacay, Tacloban, Leyte

6500

09283246966 09272681698

[email protected]

Davao Herbal Processing Plant

DOH Compound, Bajada, 8000 Davao City

(63)-082-2245322; 300-5280

[email protected]

Philippine Institute of Traditional and Alternative Health Care · 2019-12-05 · “People’s...

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