Philip Hong4425 S 349 ST Auburn, WA 98001 | (253) 632-7898 | Hongp88@gmail.com

Profile Motivated, determined, and ambitious. Flexible and versatile – able to maintain a flexible mindset under pressure. Poised

and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Contact referrals are available upon request.Skills Summary

Information Technology

Report Preparation Written

Correspondence General Office Skills Computer migration

Basic HTML scripting

Ticketing System Customer Relations Active Directory Customer Service

(Call center)

Technical Experience Operating Systems: Windows 95, 98, 2000, ME, XP, 7, 8, Android, iOS Snow

Leopard, Windows Mobile, Blackberry Hardware: Dual-monitor workstations (Lenovo/HP), Dell XE, 755, 780, 9010,

Canon and HP printers (personal and high-volume printers), Linksys, and Netgear Applications/tools: MS Office Active Directory, (Word, Outlook, Powerpoint, Excel),

Communicator, Oaktree, Active Directory, Peregrine Service Center, IMAGE, Ghost, Symantec, Altiris, RDeploy, CA Automation, vSphere, Zendesk, Commvault

Professional Experience PARAMETRIC PORTFOLIO ASSOCIATES - SOLUTIONS TECHINCIAN (04/2016-PRESENT)

Support over 200 internal and external users. Use Zendesk as our ticketing system – tracking first replies and first solution. Help users over the phone and face to face. Use CA Automation to trigger file transfer jobs. Troubleshoot automation failures in a timely manner Use Commvault to do weekly backup tapes for auditing purposes vSphere is used to monitor user VMs. Involving: creating VMs, creating snapshots,

maintaining VMs Nagios is used to monitor VM resource usage PowerShell commads to perform Active Directory tasks

CTI BIOPHARMA – I.T. HELPDESK (09/2014-04/2016) Support 200 internal users. Imaging Lenovo Thinkpad laptops through Ghost Imaging and WDS. Use Active Directory for creating new users, resetting passwords, unlocking

accounts, and adding to groups. Manage emails through Intermedia Exchange. Creating distribution groups.

Manage phone system through 8x8. Ensure proper patching of network cables. Monitor network traffic and ensure upkeep. Implement WDS and SCCM. Use PowerShell for Active Directory commands. Such as: unlocking user accounts,

resetting passwords, obtaining group memberships, etc. Projects include:

o Domain migrationo Setting up an FM Audit for the print servero Auditing phone services to save cost

RELIANT GROUP INC. – ALASKA AIRLINES: I.T. VENDOR (10/2013-8/2014) Perform daily walkaround to ensure proper functionality of all Alaska Airline

computers, printers, workstations, etc. Properly patch network switches. Ensure proper formatting for ticketing system (Peregrine Service Center) Troubleshoot any network issues. Backing up and restoring user data. Re-imagine computers through Ghost and pushing software through Altiris. Creating new workstations including data patching and voice patching. Utilizing VNC and PCAnywhere to remote into desktops to quickly troubleshoot

problems and save time instead of walking to the workstation. Make outbound calls to help troubleshoot other airports all over Washington. Utilize teamwork for the migration for over 1,000 computers to Windows 7.

XEROX – VERIZON AFFILIATE: SERVICE SUPPORT (7/2013-9/2013) High-volume call center helping customers with technical issues, account issues,

and general questions. Providing excellent customer service. Utilizing different resources to achieve resolutions. Professional call-handling skills.

DEPARTMENT OF VETERAN AFFAIRS: IT HELP DESK (03/2012-06/2013) Troubleshoot technical problems in a professional and organized manner. Answering phone calls and assisting coworkers. Migrating over 200 computers from Vista to Windows 7. Setting up routers and modems to provide wireless internet for the building. Creating reports and using Oaktree to create tickets for upper management. Outlook as main source of communication. Remote troubleshooting through the use of Office Communicator.

STUDENT EDGE: EXTERIOR/INTERIOR HOUSE PAINTER (06/2011-09/2011) Handled difficult tasks within a certain allotted time. Maintaining customer relations throughout the entire project for further

networking. Became the lead crew-chief and told other workers what needs to be done, and how

it should be done. Exercised safety precautions and quick-thinking skills. Communicated with the customer daily and handled all his complaints and opinions. Maintained a satisfactory job with all the customers.

UNITED STATES MARINE CORPS : TANK MECHANIC (07/2006-10/2012) Held a leadership billet Promoted as a non-commissioned officer Attention to detail.

Working in large groups building teamwork. Able to work long hours. Professional ethics at all times. Always practice quick-thinking, efficiency, and problem-solving ideas.

Education UNIVERSITY OF WASHINGTON

BACHELORS OF SCIENCE: POLITICAL SCIENCE