@Phil W lt n...Organ Donation Tourette’s The Hostage Negotiator •Clear parallels Emotionality /...
Transcript of @Phil W lt n...Organ Donation Tourette’s The Hostage Negotiator •Clear parallels Emotionality /...
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Donation Conversations@Phil_W_lt_n
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Historical context
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• Acquired knowledge but now freedom to take own path
• A dedicated Professional Development team – educationalists
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Best Practice
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Planning conversation
• Who’s in the room?
• What’s going to be said?
• Who’s leading, is there a transition, if so, how do you do that?
• Do you need to introduce anyone? How is it done?
• Legislation?
• ASSumptions……
• Great team work requires great communication.
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Organ Donation Tourette’s
SNODs help preventOrgan Donation Tourette’s
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The Hostage Negotiator
• Clear parallels
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Emotionality /
Anxiety
Rationality
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The Hostage Negotiator
• Clear parallels
• Clean language
• Charisma
• Values
• Trust & Authority
• Levers
• How to practice
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The donation conversation
• Always make sure the family are ready for the conversation
• Make sure the conversation is about the patient, not donation (as the
focus)
• It’s an opportunity to save lives….. Perhaps even 7 or 8.
• It’s a unique position to be in
• Legacy
• Silence is sooooo powerful
• Its presumptive, and its positive
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……. And if there’s new legislation
• It does NOT change.
• Talking about the law turns the family off
• Use it as a tool to help the family support a decision
BUT only after the life saving opportunity is explained
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Thanks to:
Dale Gardiner, Cathy Miller, Claire Williment, Louise Hubner, Claire Roberts, Angharad Griffiths, Bobbee Cotter,
Sonya Patterson, Karen Otty,