Phil Evans - broadband aggregation Wales

Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau

www.psba.org.uk

Phil Evans MBE

Head of ICT & Property ServicesCaerphilly County Borough Council

Chair of SOCITM Cymru


www.psba.org.uk

http://psba.pepperio.net/index.html


www.psba.org.uk

Introduction

• Started in 2004• LLN Coming to an end• HE/FE network poor• DAWN2 network coming to an end• Public Sector Broadband Aggregation


www.psba.org.uk

Solution

• Management Board created• Welsh Assembly Government

representatives plus UA’s• Aggregate demand• Create a Business Case• Identify 2nd tier benefits• Consultants engaged


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Pre-Procurement

• State Aid?• Which process?• Who was to be involved?• How was it to be managed?• Engagement of consultants - Methods


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Governance During Procurement

Project Team

Procurement User Board

Programme Board

PSBASectorGroups

SpecialistsupportMethods

Legal

WAG


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Procurement

• EU Notice and tender prepared• Competitive dialogue process• Refined to three suppliers• Three evaluation teams

- Contract- Value- Service provided


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IPV6 and QoS

• IPv6– Network to be deployed as a dual stacked IPv4 / IPv6 Network

• QoS– solution will support QoS from implementation– initial solution deployed with 6 levels of QoS– extended across the DSL cloud for those needing differentiated

services– can accommodate different QoS policies across sectors


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Security• Security services to be provided ….

– MPLS Traffic separation• Access to each will be strictly controlled through allocation to

connectivity services and each sectors own policies

– Firewall services• managed firewall service with a core rule set centrally-

managed• ability to add further rules to the basic set

– Basic content filtering• Sector rules enable ‘illegal content’ to be blocked• Content to be blocked as defined in the ‘Internet Watch

Foundation’ List


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Result

• Logicalis selected• Current supplier of LLN• Trusted• Awarded September 2007• £74.5m over 5 years


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Logicalis UK• 5 offices in the UK• £200 million in UK revenue• 500 employees in the UK• Certified to ISO9001:2000, ISO14001. ISO27001 & ISO20000• Access to skills from service operations in Europe, South & North America• Managed Service Centre's in Slough, London and Nantgarw• In-house Tier 3 Data Centre in Bracknell, second to follow in 2010• Part of a Global organisation• Logicalis has over $1 billion global revenue• Over 5,000 Public Sector and Corporate clients • Over 1,000 employees in 7 countries• Part of Datatec, $4 billion global turnover in FY 09


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PSBA Provides…

• Based on existing Lifelong Learning Network (LLN)

• Major nodes already situated in Local Government & HE/FE sites

• PSBA require additional capabilities to be incorporated

– MPLS

– QoS

– IPv6

– IP MultiCast

– Additional capacity

– Additional locations


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Connectivity Services• Range of connectivity services on offer

– Low bandwidth services delivered via ADSL/DSL

– Conventional connectivity services e.g. Ethernet• delivered taking connectivity from most economical

source between NAP/Core POP and the site

– Point to Point Services• either as a private circuit or• as a VPN between sites already connected to the

PBSA


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The PSBA Core Network

• Built on existing technology (SDH) using the existing LLN carrier-class router equipment

• Core network already capable of supporting MPLS (but MPLS to be deployed early in the system build)

• Routers upgraded to meet required capacities and capabilities

• A programme to move to higher bandwidth services


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Neighbourhood Access Points (NAPs)

• NAPs– means of delivering local access to the PSBA– located in each of the key towns across Wales– normally at administrative centre for Local Government

• NAPs initially built around current (LLN) equipment/locations but could be built into any suitable site

• Options to place NAPs in :• a custom-built environmental housing• other Sector location (e.g. Hospital/Ambulance Control)• BT Exchange


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Delivering the Vision

Logicalis

Service Providers

Users

WAG

Governance

Continuity

Agility

Responsibility


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Current Governance Structure

Technical Design Authority Operational Delivery Group

Management Board

Programme Board

PSBATeam

FinanceAdvice

Contractors


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•Two different architectures support diverse communities, each with a wide reaching core infrastructure

Legacy situation

DAWN2 CoreBT Metro VPN – MPLS

based service

HSW

WNL

Site

Site

Site

Site Site

Site

LLN Core

Physical Layer 3 Routed network to

all sites


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Goal Architecture

Country wideNetworks(MPLS VirtualNetworks)

LocalNetworks

(MPLS VirtualNetworks)

•Each sector, sub-sector or recipient organisation has a service developed to match its requirements in MPLS or on the underlying physical network


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Delivering Services over the PSBA

PROTECT – IL1Firewalled Internet

Shared ServiceSchools <11

PROTECT – IL2Schools Admin

Internet

RESTRICTED – IL3GCSx or DWP data

PROTECT – IL2Corporate

PROTECT – IL2Schools Curriculum

Shared ServiceSchools 11-16

Shared ServiceSchools 16+

Corporate Site

School

Library

GCSxSingle physical link, separate logical networks


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MPLS Logical Architecture

MPLS VRFMPLS VRF

BGP based ISP service

WAG - RESTRICTED

Unitary Authorities

Health – Impact Level 2

Education (HE, FE, LEA)

Ser

vice

s

MPLS VRFMPLS VRF

MPLS VRFMPLS VRF


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MPLS Sector Example

Unitary Authorities

Ser

vice

s

Authority WANS

Application service (shared CRM, DR etc.)Application service (shared CRM, DR etc.)

Secure service (GSx etc)Secure service (GSx etc)

“Global” service (Internet etc)“Global” service (Internet etc)

Authority 4Authority 4





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DAWN2 LLN

Solution Build – Phase 0

MPLS “Cloud”

User Sites

Core Sites

A

C

C

AA

A

University C POP

Local Authority A POP

LLN Core network


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DAWN2PBSA Contract Domain LLN


MPLS “Cloud”

User Sites

Core Sites

LLN

A

C

C

AA

A

University C POP


LLN Core network

N

NN

N

Community NAP

PBSA Management Domain

MPLS enabled

Core Services

Core Services

ADSL Services

ADSL Services


www.psba.org.uk

DAWN2PBSA Contract Domain LLN


MPLS “Cloud”

A

C

C

AA

A

University C POP


LLN Core network

Community NAP

PBSA Management Domain

MPLS enabled

Core Services

Core Services

Community Network

Community Network

N

NN

N

ADSL Services

ADSL Services


www.psba.org.uk

DAWN2PBSA Domain


A

C

C

AA

A

University C POP


Core network

Community NAP

MPLS enabled

Core Services

Core Services

N

NN

N

N

Community Network

Community Network

N

High Speed Ring

ADSL Services

ADSL Services


www.psba.org.uk

DAWN2PBSA Domain


A

C

C

AA

A

University C POP


Core network

Community NAP

MPLS enabled

Core Services

Core Services

N

NN

N

N

Community Network

Community Network

N

High Speed Ring

Community Network

Community Network

N

Community Network

Community Network

N

Community Network

Community Network

N

Community Network

Community Network

NADSL

Services

ADSL Services


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Wales Map


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Network Management• Proactive network monitoring provided on a 24x7 basis

• Resilient Network Operations Centres– Wales (Treforrest) and Slough

• Automated real-time management

• Includes– on-going availability and health of the network – capacity of the network ports and circuits– device throughput– etc


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Service Desk

• Centralised Service Desk• Provided from:

– the Logicalis Welsh Project Office– transferring to the Logicalis (Slough) outside core Service Hours

• Centralised Single Point of Contact for service management• Staffed 24x7

• Incident Management and Fault Resolution– Fault reporting via telephone or via Portal


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Initial Order

Completed April 2009

• HE/FE Sector – 51 sites• GP’s/Health – 670 sites• Secondary Care – 337 sites• Unitary Authorities – 22 sites


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Portal


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Benefits Management

• Tier 1 - Original Target

• Tier 2 - Enable other project- Sector specific- Community based- Video Conferencing- Telephony Services- Data Services

• Create data to support monitoring

• Form part of Benefit Realisation Plan

• Support available from Programme Board


www.psba.org.uk

Lessons LearnedThe partnership must be underpinned by a strong mutualunderstanding of all parties issues…

Get the issues on the table before the contract is signedBuild the commercial model to allow flexibility…

We encountered “Known unknowns” from day oneThe users requirements will changeThe available technology will changeThe users data, predictions etc were wrong from the outset

Define the services users really wantGet the model aligned correctly commercially…

Costs in the right placeRisks assigned to the correct ownerProfits and risks balance each other

If you want an innovative technical approach prefer a proven commercial modal and visa versa


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Lessons Learned cont…

• Stakeholder engagement• Recognition of role• Need for technical and commercial control• Communication• Trust


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Partnership• In a relationship governed by a taught legal contract keeping the

partnership model working is key to success.

End users

Sub-contractorsWelshAssembly Logicalis

PartnershipGet the model right

PSBA - Full Prime ContractCan better align contract to valuePartner or Supplier?Aligned to both partners business needs

Understand the agreement fullyPicking the right sub-contractorsDealing with the unknown

Risks sit with true ownerKnown process to apportion cost/risk

Consistent approach – commercial & technical


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Services & Challenges

Services

Data Network ServicesLayer 3 IP VPNsFull QoS model

IPTV bouquet (INUK)Secured networks

Content FilteringFirewallsSecure encrypted networks

Full multi tenancyMultiple organisations on same siteDiffering security requirements

Carrier interconnectsInternetIP servicesADSL

Challenges

Build and evolveManagement systems

Need to be appropriate not exhaustiveDefine services to be effectively monitored & measured

Coping with the unknownsRisk ownershipEquitable result

Being production from day oneChange regimePre-stagingExpert installation teams

Changing requirementsLimiting “bespoke” work


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Benefits Achieved to Date

• Multi agency working• Resilience• Bigger Pipe• GCSX Accreditation• CoCo• ISO27001


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Phase 2• Growth into other sectors

- Dyfed Powys Police- Denbighshire County Council- Rhondda Cynon Taff County Council- Blaenau Gwent County Council

• Blue Light• UA Wan’s• Data Centres• Telephony• CCTV• Video Conferencing• Government Gateway

Phil Evans - broadband aggregation Wales

Technology

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