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Transcript of PHED 1027
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Week 3, January 22 & 24, 2008
PHED 1027
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Another OPPORTUNITY...
NCCP Level 1 Special Olympics Coaching CourseCommunity Sport Context (about 10 hours)
February 2, 3rd
Contact Rob Saunders:[email protected]
477-1056
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REMINDER.....BodySense TONIGHT!
Kimberly Tait Sara PicklesAlexandra Vanderlei Jon HammelKendra-Ann Kennedy Natasha DavidSophie Cartier Sheena WalshEmily Brown Agnes Plourde-
DoranNadine Steenhoek Graham Scholl
6:30-9:30 PM, A117
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GENDER COMMUNICATION QUOTIENT
1. TRUE2. TRUE3. FALSE4. TRUE5. TRUE6. FALSE7. FALSE
8. FALSE9. FALSE10. TRUE11. TRUE12. TRUE13. TRUE14. TRUE
15. TRUE16. FALSE17. TRUE18. TRUE19. FALSE20. FALSE
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Barriers to Communication (as a speaker or an audience)
Distractions – external or internal
Feelings – emotions
Preconceptions – stereotype
Language – slang, clichés, jargon, etc.
Style – volume, rambling, etc.
Rank - patronizing
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Barriers to Communication (general interactions)
InsultsPersonal hostilities & needsDefensivenessCriticismPremature diagnosis of peopleMoralizingSarcasmGlobalizing BlamingMind ReadingChanging the Subject
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The Language BarrierOne should hyperesthetically exercise
macrography upon that situs which he will eventually tenant if one propels onesself into the troposhpere.
Look before you leap!
Expression or Impression???
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Goods vs. ServicesTangible or intangible?Perishable or non-perishable?
Service:“.....an intangible and perishable occurrence
that is created and used simultaneously” (Sasser et. A., 1978)
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OrganisationsPhysical Capital
Organisational Capital
Financial Capital
Human Capital
•Facilities•Equipment•Geographic location
•Culture•History•Traditions
•Reserves•Debt•Revenue
•Expertise•Experience
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Characteristics of Service
Intangibility
Perishability
Heterogeneity
Simultaneity
Lack of transfer of ownership
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Transfer of Ownership (Chelladurai, 2005)
Transfer of ownership
IntangibilityHeterogeneitySimultaneityPerishability
IntangibilityHeterogeneitySimultaneityPerishability
Human ServicesHuman Services
Consumer ServicesConsumer Services
ServicesGoodsYES NO
High
Low
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Categories of Service
Rented goods services
Place and space rentals
Labour and expertise rentals
Physical facility access services
Network access and usage
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Professional vs. Consumer Services
Employee-client INTERFACE defines the nature of service
Professional Services:IndividualizedHigh skills involved in providing serviceNon-standardized Examples: professional coaches, exercise physiologists
Consumer Services:Large marketLow skills StandardizedExamples: recreation department, Surtees gym front
desk
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Professional vs. Consumer Services
Variable NU Surtees Gym Clerk
NU Personal Trainer
Information Limited Broad
Decisions Simple Complex
Time Brief Lengthy
Client’s Knowledge
High Low
Transferability Easy Difficult
Perceived Power
Low High
Attachment Organisation Client
Type of employee
Low Skilled High Skilled
Organisational Structure
Controlled, standardised
Loosely controlled, unstructured
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Human ServicesAny service designed to change or improve
human lives
People-processing
People-sustaining
People-changing
What service does the NU-BPHE program provide?
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Sport, Physical Activity & Recreation Services
Participant ServicesParticipant Services
Consumer-pleasure or consumer healthConsumer-pleasure or consumer health
Human-skills or human-excellenceHuman-skills or human-excellence
Human- sustenance or human-curativeHuman- sustenance or human-curative
Spectator ServicesSpectator Services Sponsorship ServicesSponsorship Services
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Sport & Recreation Services would not exist without
volunteers!
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Workers in Sport & RecreationService Paid Volunteer
Customer Services
Human Services (“professional”)
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Another Opportunity...CPR & First Aid TrainingWeekend of March 1, 2 or March 8,9 Emergency First Aid (with CPR) - $75.00 (1-
day)Standard First Aid (with CPR) - $100.00 (2-
day)Contact:
Michelle Zurawski (Education Centre Gym)[email protected] Ext. 5164
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In your experience as a volunteer
or a paid worker, have you found
any conflict between volunteers
and paid staff? Discuss the
reasons and solutions for such
conflicts.
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What did you say???Different motivationsDifferent levels of respectDifferent levels of responsibilityDifferent levels of choiceResolving Conflict:Clarify duties and mission of the organisationUtilize expertise appropriatelyIncrease communicationIncrease understanding of rolesRecognize and reward volunteers
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VOLUNTEERISM....
Economic significanceNoneconomic significance
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Volunteering in Canada2nd only to the Netherlands in volunteering
worldwide45% of Canadians volunteered their time in 2004Canadian volunteers contributed an average of 168
hours in 2004Almost 2 billion volunteer hours (equivalent of 1
million full time jobs!)Sport is the largest volunteer sector!5.3 million sport & recreation volunteers in
Canada, the equivalent of 139,484 full time jobs.(Statistics Canada, 2004)
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Canadian Sport OrganisationsVolunteer Board and professional staffCAHPERD – National Sport OrganisationCCES – National Organisation,
independent from Sport & GovernmentKidSport – Provincial Sport OrganisationNBCC – Local Sport Organisation
Volunteer and paid workers
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How much volunteerism has occurred in this class?
Volunteer Job or Role Number of hours (approximate)
TOTAL HOURS:
AVERGAE HOURS:
Names:
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Volunteering in Ontario Sport407,000 volunteer coaches in OntarioVolunteering is declining, and the average
number of volunteer hours is increasing25% of the volunteers are responsible for
73% of the hours givenSport is losing volunteers more quickly;
individuals would prefer to give money than time
(Statistics Canada, 2004)
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Who are the Volunteers?
EmployedWell educatedYoung people or new CanadiansHigh school students (40 hour requirement)Seniors
Statistics Canada Data, 2000
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Why volunteer?1. Volunteers believe in the mission of the
organisation2. Volunteers want to put their skills and
experience to work3. Volunteers are often personally involved
or affected by the organisation
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Why People VolunteerUtilitarian Incentives - personal benefitsAffective Incentives – personal relationshipsNormative Incentives – doing something for
others
Does the mission of the organisation determine the reasons for volunteer involvement?
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Reasons for Volunteering: (Statistics Canada, 2004)
Reason Percent
To make a contribution to the community (N)
92%
To use skills and experiences (U) 77%
Personally affected by the cause the organization supports (A)
60%
To explore one’s own strengths (U) 49%
To network or meet people (A) 47%
Friends volunteer (A) 43%
To fulfill religious obligations or beliefs (N)
22%
To improve job opportunities (U) 22%
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Altruism...
“unselfish concern for others” (Oxford, 2001)
Egoism-altruism debateVolunteer motivation can be BOTH self-
oriented and other-orientedWhat are the by-products of altruistic
volunteerism?What is the impact on the organisation?
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How do People Become Volunteers?1. Asked2. Previous experience3. Children involved
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Reasons for NOT volunteeringNot enough time (67%)Can’t make a year-round commitment
(58%)No one asked (40%)
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Recruiting VolunteersEmphasize the MISSIONPromote the positivePersonal contactDefined time, limited, “do-able” tasksLook around – not all volunteers are like
you! (e.g. Seniors, families, youth, new Canadians)
Emphasize personal growth and job transfer
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VOLUNTEERING is PERSONAL....Appeal to the
PERSON!
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Does your organisation need volunteers?
Recognize that your organisation needs to compete for volunteers
Know what you needModify the job to meet
the needs of the individual
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Keeping VolunteersPay attention!Offer opportunities for
personal growth (increasing interpersonal skills, increasing communication skills)
Invest time and energy to recruit, screen, train and REWARD your volunteers. Your organisation depends on it!
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Why did you volunteer?40 hour requirement?Altruistic Motives?Younger sibling?Future job prospects?
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Canadian Code for Volunteer Involvement
www.volunteer.caStrategies to effectively involve volunteers in
organizationsValues for volunteer involvementGuiding principles for volunteer involvementOrganizational standards for volunteer
involvementClarifying ROLES
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NEXT WEEK....
Read Chapter 2 – Professionals and Professionalism (p. 21-35)
Define the KEY TERMS found on page 35
Reminder – QUIZ on Tuesday, Feb. 5th
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Why is the management of human resources of greater importance than management of other resources?
Why not Facility management?Field management?Fiscal management?Supplies & Equipment?Risk Management?
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Human resources should be seen as ASSETS: enhancing their growth and potential (whether they are clients, volunteers or paid workers) will in turn contribute to the success of the organisation (performance and productivity).