Pfeiffer Canada Catalogue 2011

Training Packages & assessmenTs • acTiviTies, games & exercises • Professional DeveloPmenT Books

save 20% offer ends december 31, 2011see page 2 for details

EssEntial REsouRcEs foR tRaining & HR PRofEssionals

NEW RELEASES!• The Accountability Experience Page 9

let expert linda galindo show you how to improve personal and organizational results through greater personal accountability.

• Courageous Leadership 0 explore how to trans form workplace performance by building peoples’ courage.

• The Pfeiffer Annual Page 28 The leader in resources for Training & Hr professionals for the past four decades.

• Flawless Consulting Page 31 This landmark best seller and consultant’s best friend that explains how to deal effectively with clients, peers, and others.

TM

Call for your 30-day risk-free

review of any Facilitator’s Guide!

2 2355

Welcome to Pfeif fer2011Table of ConTenTs

Bob Bourque: Tel: 1-800-567-4797 ext. 54551 • Email: [email protected]

See all these great brands at wiley.com

Wiley, Capstone, CliffsNotes, For Dummies, Howell Book House, J.K. Lasser, Jossey-Bass, Pfeiffer, Sybex, Visual, Webster’s New World, and Wrox are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates. Frommer’s is a registered trademark of Arthur Frommer, used

under exclusive license. Betty Crocker and Pillsbury are registered trademarks of General Mills. Fisher Investments Press is a trademark of Fisher Investments, Inc. Better Homes and Gardens is a registered trademark of Meredith Corporation.

see all THese greaT BranDs aT Wiley.com

SecTion one: Training Packages & Assessments

the leadership challenge forum 5leadership development 5-13training & development 14-15, 23-25pfeiffer partner program 14management development 17-18assessments 18-19teams 19-20emotional intelligence 21-22

SecTion Two: Activities, Games & Exercises

Featuring proven resources from:

elaine biech 27the 2011 pfeiffer annuals 28mel silberman 29Jennifer Hoffman 29

SecTion THRee: Professional Development Books

Featuring new resources from:

peter block 31ohai and lambert 34clark n. Quinn 36michael moskowitz 39michael W. allen 43index 47

for more information on the pfeiffer partner program please see page 14 or contact: bob bourque at 1-800-567-4797 ext. 54551 or [email protected]

pfeiffer serves the professional development and hands-on resource needs of train-ing and human resource practitioners and gives them products to do their jobs better. We

deliver proven ideas and solutions from experts in Hr development and Hr management, and we offer effective and customizable tools to improve workplace performance. from novice to seasoned pro-fessional, pfeiffer is the source you can trust to make yourself and your organization more successful.

??????

Essential resources for training and HR professionals

The Pfeiffer Annual

Elaine Biech, editor

Experiential Learning ActivitiesInstruments

Articles

leadershipFacilitator’s Guide

A ProgrAm for Using CoUrAge to TrAnsform The WorkPlACe

Bill TreAsUrerAuthor of Courage Goes to Work

leadership


coUraGeoUs

Essential resources for training and HRgor trar tr professionals

THE BOOK OF

ROAD- TESTED ACTIVITIES

ELAINE BIECHEDITOR

Co-published with

Peter Block

A Guide to GettinG your expertise used

third edition

F l a w l e s sConsulting

Stay in touch with our Business Solutions E-mail Service!

Receive updates on new releases, events, and special offers.www.wiley.ca/go/emailsignup

2011

EVERY ORGANIZATION IS UNIQUE.

EVERY CLIENT HAS DISTINCT NEEDS.

CUSTOMIZE YOUR TRAINING

PfeifferCustom is a new, easy-to-use, online service that allows you to combine our proven workshop content—including The Leadership Challenge® and The Five Dysfunctions of a Team—with your own, to create a custom solution.

CHOOSE exactly the content you need

BUILD only the programs you want

PERSONALIZE the packaging to make it your own

DELIVER it all in the time you have

SAVE TIME AND EFFORT. Ready-to-use content and easy-to-use tools reduce your development time significantly.

SAVE MONEY. Buy only the content you need and offer a more focused and effective program.

EXPAND YOUR REPERTOIRE. Get access to a broad library of trusted content, starting with our five most in-demand programs, with more to be added over time.

BUILD YOUR BRAND. Put your name, logo, and brand on the final product.

DELIVER WHAT YOUR CLIENTS WANT, THE WAY YOU WANT IT, WHEN YOU WANT IT. You can easily customize for time, content, and even format.

Now you can finally tailor your training program to suit the organization.

Please contact Bob Bourque for more informationTel: 1-800-567-4797 ext. 54551 • Email: [email protected]

For CUSTOMIZABLE WORKSHOPS and evidence-based instruments, Ask Pfeiffer.

in this section you’ll find our new and best-selling workshops and assessments. these training packages all contain facilitator guides that give you everything you need to conduct powerful workshops and provide insightful assessments.

&Training Packages assessments

52355 Visit www.publishingbyobjectives.com

leadersHip development

The Leadership Challenge e-Learning ProgramJames M. Kouzes, Barry Z. Posner

now for the first time, The Leadership Challenge is available in a state-of-the-art e-learning program that will not only help develop your leaders, but teach them how to apply those key leadership strategies to their teams.

Codeveloped with award-winning e-learning developer enspire learning, the program provides:

» a 130-minute interactive and self-directed online course covering the modules of The five Practices of exemplary leadership: model the Way, inspire a shared vision, challenge the Process, enable others to act, and encourage the Heart

» activities and information, as well as interactive handouts, stories, and multimedia resources

» a printable certificate of completion for the course, as well as a congratulatory video from Jim and Barry themselves!

With The Leadership Challenge® e-Learning Program participants can schedule course-work around personal and professional lives as they learn at their own pace, moving along as they master each module.

You can use this program as a general introduction to leadership, a companion course to the lPI, or a cost-effective solution for a team or group. There’s no more versatile, economical way to make “leadership everyone’s business” in your organization.

explore The Leadership Challenge® e-Learning Program today! For a free trial, call our training specialists at 866-888-5159 (317-572-3516 from outside the U.s.) or email [email protected].

Discover more at www.leadershipchallenge.com /go/elearning

JaMeS M. KoUZeS is the dean’s executive professor for leadership, leavey school of business at santa clara University. a popular seminar and conference speaker, he has been cited by The Wall Street Jour-nal as one of the 12 most requested nonuniversity executive-education providers to U.s. companies.

BaRRY Z. PoSneR is professor of leadership at the leavey school of business at santa clara University, where he served as dean of the school for 12 years. He has served on several boards (both corporate and nonprofit) and on the faculty of numerous executive education programs. He has published over 80 articles and sits on the editorial boards of several journals.

a B O U T T H e a U T H O R s

THe LeadeRsHip CHaLLenge e-LeaRning pROgRamisBn 978-0-470-63156-0 Usd $300.00/Cad $360.00market restricted

ChiCago, il July 28-29

Pre-ConferenCe WorkshoPs July 26 & 27The Leadership Challenge® Workshop

This highly experiential, evidence-based workshop dives deep into The Five Practices of Exemplary Leadership®, developed from the original research of Jim Kouzes and Barry Posner.

The Student Leadership Challenge Facilitator CertificationBecome a certified Student Leadership Challenge Facilitator through a program that includes a series of six online classes followed by a two-day, face-to-face immersive workshop.

ThE LEADERSHIP CHALLENGE FoRUM

The Anatomy of a Leader…over Two full Days, You Will experience:

n A rich knowledge exchange among experts who have been putting The Leadership Challenge to work in a variety of environments around the globe—corporate, education, non-profit, government, healthcare, and more.

n Practical ideas and tools that you can put to work right away.

n Powerful encouragement that comes from being part of community that is passionate about filling the world with better leaders.

n New and innovative ideas, high engagement, and whole lot of inspiration!

Visit www.leadershipchallenge.com/go/forum2011 or call 1-800-369-8672

regisTerToDAY:

6 2355Bob Bourque: Tel: 1-800-567-4797 ext. 54551 • Email: [email protected]


Also available separately

all package elements are also sold separarately. Contact Bob Bourque for details.

Participant WorkbookisBn 978-0-470-54355-9 Usd $129.00/Cad $142.00/£90.00/€119.00

CardisBn 978-0-470-55971-0 Usd $2.00/Cad $2.00/£1.99/€2.90

PosterisBn 978-0-470-55972-7 Usd $10.00/Cad $11.00/£6.99/€8.90

Vision BookisBn 978-0-470-59203-8 Usd $25.00/Cad $28.00/£16.99/€21.90

Practice BookisBn 978-0-470-59197-0 Usd $35.00/Cad $39.00/£23.99/€30.90

An Intro to The Five Practices of Exemplary Leadership Participant WorkbookisBn 978-0-470-59198-7 Usd $79.00/Cad $87.00/£55.00/€71.90

The Leadership Challenge® Workshop fourth edition

James M. Kouzes, Barry Z. Posner

Start Leading Today—Develop Exemplary Leaders Throughout Your Organization

Immensely practical and hands-on, The Leadership Challenge® Workshop is designed to inspire, engage, and help participants develop the leadership skills needed to meet whatever leadership challenges lay ahead. The core curriculum is structured around seven components, including five independent modules that focus specifically on each of The Five Practices of exemplary leadership®. each module describes the practice, reviews the leadership Practices Inventory (lPI) items related to that practice, and ends with techniques that ask participants to reflect on how to apply what they have learned to a current leadership challenge of their own. With a plan of action in hand for taking the key learnings from the workshop back to the work-place, participants are prepared to implement these new leadership practices back on the job, beginning Day 1.

Visit pfeiffercustom.com today!

Discover more about The leadership Challenge Workshop online Pre-Work. Visit www.lpionline.com to learn how the online pre-work can benefit you!

FaCiLiTaTOR’s gUide paCKageincludes detailed preparation instruc-tions and checklists; a five Practices/Ten commitments poster and flash drive that contains suggested agen-das, planning checklist, detailed scripts, electronic facilitator’s guide, video case studies, pre-work files, slide deck, handouts, and a DvD with all video content. sample cop-ies of all participant material are also included in the package—Participant Workbook, An Introduction to The Five Practices Workbook, Practice Book, Vision Book, Values Cards, and TLC Card.

isBn 978-0-470-59217-5 Usd $799.00/Cad $879.00/ £535.00/€690.00

deLUXe FaCiLiTaTOR’s gUide paCKageincludes everything in the Facilitator’s Guide Package plus the LPI Action Cards FG Package, TLC Values Cards FG Package, TLC Activities Book, and A Coach’s Guide to Developing Leaders

isBn 978-0-470-88009-8 Usd $899.00/Cad $989.00/ £600.00/€780.00

pROgRam LengTH2 days (with 1-day and half-day options)

paRTiCipanT paCKagesThese sets are bundled to make it easy for you to get the tools your participants need to become effective, high-performing leaders.

2-day paRTiCipanT paCKage: seT OF 6 iTemsincludes Participant’s Workbook, 4

isBn 978-0-470-89176-6Usd $212.00/Cad $233.00/ £145.00/€189.00

inTRO paRTiCipanT’s paCKage: seT OF 5 iTemsisBn 978-0-470-89206-0Usd $150.00/Cad $165.00/ £100.00/€129.00

The Five PracTices and Ten commiTmenTs oF exemPlary leadershiP

ISBN 978-0-470-55972-7

A Leadership Challenge Resource© 2010 by James M. Kouzes and Barry Z. Posner.

Published by Pfeiffer, An Imprint of Wiley. All Rights Reserved.

DIScover more at:

www.leadershipchallenge.com.

7. Foster collaboration by building trust and facilitating relationships.

8. strengthen others by increasing self-determination and developing competence.

5. search for opportunities by seizing the initiative and by looking outward for innovative ways to improve.

6. experiment and take risks by constantly generating small wins and learning from experience.

3. envision the future by imagining exciting and ennobling possibilities.

4. enlist others in a common vision by appealing to shared aspirations.

1. clarify values by finding your voice and affirming shared ideals.

2. set the example by aligning actions with shared values.

9. recognize contributions by showing appreciation for individual excellence.

10. celebrate the values and victories by creating a spirit of community.

4E N A B L EOTHERS TO ACT

3CHALLENGETHE PROCESS

2I N S P I R EA SHARED VISION

1M O D E LT H E W A Y

5ENCOURAGETHE HEART

Th

e F

ive

Pr

ac

Tic

es

oF

ex

em

Pl

ar

y l

ea

de

rs

hiP

®

A Leadership Challenge Resource

© 2

01

0 b

y J

am

es M

. K

ou

zes

an

d B

arr

y Z

. P

osn

er.

Pu

bli

shed

by

Pfe

iffe

r, A

n I

mp

rin

t o

f W

iley

. A

ll R

igh

ts R

eser

ved

.

Dis

co

ve

r m

or

e a

t:

ww

w.l

ea

de

rs

hip

ch

al

le

ng

e.c

om

.

isB

N 9

78

-0-4

70

-55

97

1-0

4E N A B L EOTHERS TO ACT

3CHALLENGETHE PROCESS

2I N S P I R EA SHARED VISION

1M O D E LT H E W A Y

5ENCOURAGETHE HEART

please contact Bob Bourque to learn how at 1-800-567-4797 ext. 54551 or [email protected]

Customize this program today!

For a free LPI Online trial

access, please contact Bob Bourque at

1-800-567-4797 ext. 54551 or email

[email protected]





the

challenge continues[

]PARTICIPANT WORKBOOK

enable others to act

J A M E S M . K OU Z ES | B A R R Y Z . PO S N E RW I T H J A N E B O Z A R T H

The challenge continues James M. Kouzes, Barry Z. Posner

built on the notion that leadership development is an ongoing pro-cess rather than an event, this refresher program aims to address two big challenges facing leadership development professionals today: helping leaders remain focused on implementing their new skills and behaviors over time, and sustaining their enthusiasm for practice and learning following the initial leadership development program experience. any leader who has completed either The Leadership Challenge® Workshop or the Leadership Is Everyone’s Business Workshop, and the Leadership Practices Inventory (LPI) as part of his or her own leadership development journey will benefit from this follow-up program. In particular, each of the pro-grams’ 90-minute modules is designed to speak to the questions and issues most often faced by leaders who have been working to implement The Five Practices of exemplary leadership® for at least the previous nine to twelve months.

Participant Workbooks Sold Separately

FaCiLiTaTOR’s gUide paCKagethe Facilitator’s Package features step-by-step instructions, sug-gested agendas, sample copies of each participant workbook, and detailed scripts for conducting the modules in both traditional and virtual classroom settings, as well as a flash drive with slides and reproducible handouts.

isBn 978-0-470-46237-9Usd $299.00/Cad $329.00/ £200.00/€259.00

pROgRam LengTH5–90 minute sessions

the



encouragethe heart


the



inspire ashared vision


FaCiLiTaTOR gUide paCKageThis Encouraging the Heart Workshop package includes everything you need to conduct a two-hour, half-day, or full-day workshop, including the Facilitator’s Guide, and sample copies of The Encouragement Index and The Encouraging the Heart Workbook.

isBn 978-0-470-59637-1 Usd $89.00/Cad $98.00/ £60.00/€77.90

pROgRam LengTH2 days, full day, or half day

The encouraging the Heart WorkshopJames M. Kouzes, Barry Z. Posner

expanding on the “encouraging the Heart” segment of their best-selling The Leadership Challenge, Jim Kouzes and barry Posner have now devised The Encouragement Index, a 21-item survey that measures how frequently a leader engages in encouraging behavior. It is designed to be a personal develop-ment tool that will give leaders an idea of their strengths and opportunities for improvement in the practice of encouraging the Heart. a Facilitator’s Guide, sold separately, will cover administration and debriefing of the Index, as well as tips and techniques for incorporating the existing book and workbook into a short workshop based on the Index.

Sold Separately

new

FROM THE BESTSELLING AUTHORS OF THE LEADERSHIP CHALLENGE

AND LEADERSHIP PRACTICES INVENTORY (LPI)

THE

ENCOURAGEMENT

INDEX

T H E M O S T T R U S T E D S O U R C E O N B E C O M I N G A B E T T E R L E A D E R

J A M E S M . K OU Z ES | B A R R Y Z . PO S N E R



r ev i s e d e d it ion

ENCOURAGINGTHE �HEARTWORKBOOK



THE

the



model the way

J A M E S M . K OU Z ES | B A R R Y Z . PO S N E RW I T H J A N E B O Z A R T H facilitator’s guide



facilitator’s guide



ENCOURAGING

THE HEARTWORKSHOP

THE

Inspire a Shared Vision isBn 978-0-470-40281-8 Usd $29.00/Cad $32.00/£19.99/€25.90

Model the Way isBn 978-0-470-40282-5 Usd $29.00/Cad $32.00/£19.99/€25.90

Encourage the Heart isBn 978-0-470-40283-2 Usd $29.00/Cad $32.00/£19.99/€25.90

Challenge the ProcessisBn 978-0-470-40285-6 Usd $29.00/Cad $32.00/£19.99/€25.90

Enable Others to Act isBn 978-0-470-40284-9 Usd $29.00/Cad $35.00/ £19.99/€25.90

The Encouraging the Heart WorkbookisBn 978-0-470-87683-1 Usd $19.95/Cad $23.95/£13.99/€17.90

The Encouragement IndexisBn 978-0-470-50494-9 Usd $10.00/Cad $12.00/£6.99/€8.90





leadership Practices inventory (lPi) onlineJames M. Kouzes, Barry Z. Posner

Measure Up—Uncover the Strengths and Weaknesses of Your Leaders

leadership is an ongoing process. To create better lead-ers, you have to encourage great learners. exemplary leaders trust and value feedback, and what better way to uncover hidden strengths and weaknesses than through the leadership Practices Inventory (lPI)—a best-selling 360-degree assessment tool. More than 3,000,000 participants have completed it. Use the paper or online format to create effective, high-performing leaders.

Lpi OnLineisBn 978-0-470-37907-3 Usd $130.00/Cad $143.00/ £83.44/€99.77

visit www.lpionline.com for more information and a free trial.

FaCiLiTaTOR’s gUide paCKageThe facilitator’s guide Package includes step-by-step instructions on how to conduct nine exercises designed to reinforce the 30 lPi behaviors, and one sample deck of the cards.

isBn 978-0-470-46239-3 Usd $50.00/Cad $55.00/£33.99/€43.90

FaCiLiTaTOR’s gUide paCKageisBn 978-0-470-58007-3 Usd $50.00/Cad $55.00/ £33.99/€43.90

vaLUes CaRds sOLd sepaRaTeLyisBn 978-0-470-55970-3 Usd $20.00/Cad $22.00/£13.99/€17.90

The leadership Practices inventory (lPi) action cards James M. Kouzes, Barry Z. Posner, Jo Bell, Renee Harness

An Excellent Way for Leaders to Learn How to Apply the LPI to Real-Life Business Situations

Created with the Certified Masters of The leadership Challenge, this package is designed to reinforce the specific actions of the 30 lPI behaviors. Using the guide’s innovative and effective activities, trainers, human resource profession-als, and consultants can facilitate learning opportunities for executives, managers, and aspiring leaders who are commit-ted to improving their leadership competencies. Working in small groups, the participants each write down their own chal-lenge and take turns suggesting how the problem can be solved using various lPI actions.

Sold Separately

(LPI) Action CardsisBn 978-0-470-40448-5 Usd $20.00/Cad $22.00/£13.99/€17.90

The leadership challenge values cards facilitator’s guide PackageJames M. Kouzes, Barry Z. Posner, Jo Bell, Renee Harness

Stay Focused on Your Values

This is an excellent tool for conceptualizing values clarification, as put forth in The Leadership Challenge. This workshop can help any leader to clarify the personal and shared values that will guide them in all situations. The Values Cards are pre-print-ed with words such as creativity, loyalty, and teamwork so that participants can identify and record the values that are most meaningful to them. after the workshop, the cards become a take-away that can be used as a tool for reflection and an aide to clarify values with their constituents. This package includes 1 sample deck of the Values Cards.

K O U Z E S

P O S N E RWITH JO BELL AND RENEE HARNESS

F A C I L I T A T O R ’ S G U I D E

T HT H EE

A C T I O N CA R D S

LEADERSHIPLEADERSHIPHIPPRACTICES PRACTICESESINVENTORYINVENTORRYY

A Leadership Challenge® Resource. Copyright © 2010 by James M. Kouzes and Barry Z. Posner

T H ET H EE

LLEEAADDEERRSSHHIIPPCCHHAALLLLEENNGGEE

I DD GOO RA TL IAF C IFF T OI T ’ S G U D E

VA L U E S CA R D S

SEUO

REOEAARNENEE NEE NDND BELBEL ESSE HARENL AAWITH JWITH JJO BWW

K O U Z E SP O S N E R

Best-Selling Authors of The Leadership Challenge

VALUESCARDS



The Accountability ExperienceLinda Galindo

accountability is a hot issue in business as organizations face the toughest recession in years. Yet the notion of accountability is confused with punishment, fault, blame, and guilt. accountability expert linda Galindo, states the only true accountability is “per-sonal accountability” and the only way to achieve it is to take responsibility for the outcomes of your choices, behaviors, and actions.

This training program outlines a three-step process to accountability:

1. claiming ownership of a task (responsibility)

2. Taking personal action to complete the task (self empowerment)

3. answering for the outcome (accountability)

The three-step process is tied together using the clear agreement form that allows managers and employees to create clear agree-ments around key assignments and track progress more effectively.

Sold Separately

Participant WorkbookisBn 978-0-470-60461-8 Usd $39.00/Cad $43.00/ £26.99/€34.90

Self AssessmentisBn 978-0-470-60462-5 Usd $12.00/Cad $13.00/ £8.99/€11.90

PosterisBn 978-0-470-60478-6 Usd $10.00/Cad $12.00/ £6.99/€8.90

Reminder CardisBn 978-0-470-60479-3 Usd $2.00/Cad $2.00/ £0.99/€1.90

FaCiLiTaTOR’s gUide paCKageincludes case studies and role play exercises, scripts, PowerPoint® slide deck, lecture content, models and frameworks, action planning and instructions for using the assessment tool.

isBn 978-0-470-60710-7 Usd $225.00/Cad $248.00/£150.00/€195.00

deLUXe FaCiLiTaTOR’s gUide paCKageincludes everything in the Facilitator’s Guide Package, plus a copy of the book The 85% Solution.

isBn 978-0-470-61022-0 Usd $240.00/Cad $264.00/£160.00/€209.00

pROgRam LengTH1 day with scripts for shorter modules.

TheAccountability

Experience Linda GaLindo author of the 85% solution

Participant Workbook

TheAccountability

Experience LINDA GALINDO AUTHOR OF THE 85% SOLUTION

Self Assessement

L I n D A G A L I n D O is president of galindo consulting (www.lindagalindo.com) and works with leaders who aim to improve their organizations, work, and personal lives through greater personal accountability. she works with ceo-level clients conducting execu-tive assessments and coaching, keynotes, seminars, and retreats. she has 15 years of experience in cultural diversity, change management, accountability, leadership development, and cultural assessment.

new

HowPERSONAL ACCOUNTABILITY

GUARANTEES SUCCESSNo Nonsense, No Excuses

L I N D A G A L I N D O with Versera Performance Consulting

HOW

ACCOUNTABLE

ARE YOU?com

n.co

olution.

Find out aat 8t 85percentntsol

Also Available

The 85% solutionHow personal accountability guarantees success— no nonsense, no excusesversera performance Consulting, With Linda galindoHardcover • 256 pages • ISBN 978-0-470-50016-3 Usd $22.95/Cad $27.95/£15.99/€20.90

a B O U T T H e a U T H O R





COURageOUs LeadeRsHip FaCiLiTaTOR’s gUide paCKageThis Facilitator’s Guide Package provides you with all the materials you need to conduct the Courageous Leadership workshop, from under-standing what courage is and isn’t, to a complete script for facilitating the workshop. This package also includes a copy of the Participant Workbook, Profile, and a flash drive with PowerPoint presentations for an executive briefing and the workshop; and a takeaway wallet card noting the key points of the workshop.

isBn 978-0-470-56796-8 Usd $225.00/Cad $248.00/£150.00/€195.00

deLUXe FaCiLiTaTOR’s gUide paCKageincludes everything in the Facilitator’s Package, plus a copy of Courage Goes to Work

isBn: 978-0-470-56796-8Usd $225.00/Cad $248.00/£150.00/€195.00

paRTiCipanT WORKBOOKisBn 978-0-470-53713-8 Usd $49.00/Cad $59.00/£32.99/€42.90

pROFiLeisBn 978-0-470-53711-4Usd $12.00/Cad $14.00/£8.99/€11.90

RemindeR CaRdisBn 978-0-470-90265-3 Usd $2.00/Cad $2.00/£1.99/€2.90

pROgRam LengTHhalf day or 1-day workshops

Courageous LeadershipA Program for Using Courage to Transform the Workplace Bill Treasurer

Courage is the first virtue of leadership success. leaders require courage to make bold decisions even when there are dissenters, to say what needs to be said no matter the consequences, and to place their trust in those they manage. The Courageous Leadership workshop introduces a new organizational development practice called courage-building, guiding participants to:

» learn about the three different types of cour-age and when (and how) to use each

» gain insight into your own “courage history” so you can use your past to strengthen your future

» Understand the impact fear has on personal and organizational performance

» learn about two distinct ways of leading and approaches for inspiring more courageous behavior among the people with whom you work

» Develop an action plan for extending the value of the workshop

» step up to challenges more readily, embrace change more fully, and speak up more assertively.

“The Courageous Leadership program is a valuable tool for trans-forming workplace performance by building peoples’ courage. This is a top-shelf program that gets bottom-line results.” —Thomas Bell, CEO, Bank of America Merchant Services

“Courage is a core value at SPANX, and at the heart of everything we do to create winning products for our customers. SPANX has used, and benefitted from, many of the concepts related in this material.” —Laurie Ann Goldman, CEO, SPANX

Discover more at www.pfeiffer.com/go/courage




leadership


coUraGeoUs

LEADE

LEADERSHIPBILL TREASURER

with Laura Shiver

COURAGEOUS

A PROGRAM FOR USING COURAGE to TRANSFORM THE WORKPLACE

Bill Treasurer is founder and chief encouragement officer of giant leap consulting, a company that endeavors to build cour-age in people and organizations. High-profile clients include the Home depot, spanX, and nasa. bill is also a member of the pfeiffer partner program, and he wrote an article for the spring 2009 issue of Leader to Leader.


new





Kevin Eikenberry (http://www.kevineikenberry.com) is the chief potential officer of the Kevin eikenberry group, a learning con-sulting company that provides a wide range of services, including training delivery and design, facilitation, performance coaching, organizational consulting, and speaking services. He has worked with fortune 500 companies, smaller firms, universities, and more.


FaCiLiTaTOR’s gUide paCKageincludes all 12 participant workbooks

isBn 978-0-470-50557-1 Usd $299.00/Cad $329.00/ £200.00/€289.00

deLUXe FaCiLiTaTOR’s gUide paCKageincludes everything in the Facilitator’s Package, plus a copy of Remarkable Leadership

isBn 978-0-470-50558-8 Usd $319.00/Cad $351.00/ £215.00/€309.00

pROgRam LengTHTwelve 1- to 1.5-hour sessions

Remarkable Leadership A Learning Series

Kevin Eikenberry

Remarkable Leadership: A Learning Series was created to be practical learning experiences for leaders at all levels in an organization and designed to be delivered in small pieces, helping organizations both target specific skills and deliver needed skills in a relatively short time period. With the start-ing framework that leaders become remarkable through learning, eikenberry sets out to challenge the participant to be more intentional about what, when, and how they learn.

The key to the learning series is the flexibility. There are 12 learning units and the facilitator guides, allowing you to pick and choose which topics you want to cover.

FACILITATOR’S GU IDE

REMARKABLELEADERSHIP

12 programs for Creating Remarkable Leaders

Kevin Eikenberryauthor of Remarkable Leadership


Sold Separately

Building Relationships isBn 978-0-470-50182-5 Usd $15.00/Cad $17.00/£10.99/€14.90

Championing Change isBn 978-0-470-50183-2 Usd $15.00/Cad $17.00/ £10.99/€14.90

Valuing Collaboration and Teamwork isBn 978-0-470-50184-9 Usd $15.00/Cad $17.00/ £10.99/€14.90

Communicate Powerfully isBn 978-0-470-50185-6 Usd $15.00/Cad $17.00/ £10.99/€14.90

Developing OthersisBn 978-0-470-50186-3 Usd $15.00/Cad $17.00/ £10.99/€14.90

Focusing on Customers isBn 978-0-470-50187-0 Usd $15.00/Cad $17.00/ £10.99/€14.90

Managing Projects and Processes SuccessfullyisBn 978-0-470-50188-7 Usd $15.00/Cad $18.00/ £10.99/€14.90

Remarkable Leadership isBn 978-0-470-50189-4 Usd $119.00/Cad $131.00/ £80.00/€115.00

Taking Responsibility and Accountability isBn 978-0-470-50190-0 Usd $15.00/Cad $17.00/ £10.99/€14.90

Setting Goals and Supporting Goal SettingisBn 978-0-470-50191-7 Usd $15.00/Cad $17.00/ £10.99/€14.90

Solving Problems and Making Decisions isBn 978-0-470-50192-4 Usd $15.00/Cad $17.00/ £10.99/€14.90

Thinking and Acting Innovatively isBn 978-0-470-50193-1 Usd $15.00/Cad $17.00/ £10.99/€14.90

Influencing with Impact isBn 978-0-470-50206-8 Usd $15.00/Cad $17.00/ £10.99/€14.90

Also Available:

From Bud to Bosssecrets to a successful Transition to Remarkable LeadershipKevin eikenberry, guy Harris Hardcover • 320 pages • ISBN 978-0-470-89155-1 Usd $24.95/Cad $29.95/£16.99/€21.90

C ove r C o m p o s i t i o n 2





FaCiLiTaTOR’s gUide paCKageThis comprehensive package includes several case studies, interactive lec-turettes, and group exercises. The package also includes an Incumbent Leader’s Self-Assessment, an Emerging Leader’s Self-Assessment, a sample Participant Workbook, a complete set of PowerPoint® slides, and a flash drive containing an elec-tronic copy of the workshop materials.

isBn 978-0-470-52826-6 Usd $199.00/Cad $219.00/ £135.00/€175.00

deLUXe FaCiLiTaTOR’s paCKageThe Deluxe version includes every-thing in the Facilitator’s Guide, plus a copy of Leadership Divided: What Emerging Leaders Need and What You Might Be Missing

isBn 978-0-470-52953-9 Usd $205.00/Cad $226.00/ £140.00/€182.00

pROgRam LengTHhalf day, 1-day, or 2-day sessions

Bridging the Leadership DivideBuilding High-Performance Leadership Relationships Across Generations

Ron A. Carucci, Josh Epperson, Lela Tepavac

Today, generational differences are impacting the workplace to an unprecedented degree. The ability to build bridges between leaders of generational differences has never been more essential.

This workshop will invite leaders of multiple generations to practical conversations that help remove the inherent barriers to productive relationships between incumbent and emerging leaders. While there is much information available on generational demographics, the focus of this program is on the relational aspects of generational dynamics.

based on research within organizations, Carucci and colleagues have identified six patterns that distinguish distressed relationships from powerful relationships between incumbent leaders and emerging leaders. The patterns are indicated as: rank, meaningful conversation, inclusion and engagement, dreaming, generosity, and gratitude. The workshop will explain and assess these patterns as well as explore how these patterns promote or hinder cross-generational relationships. The workshop includes case studies, role plays, journaling exercises, and action planning tools.

This accompanying participant workbook will include case studies, self-reflection exercises, and strategies for a follow-up development plan.

Sold Separately

Participant WorkbookisBn 978-0-470-52311-7 Usd $49.00/Cad $54.00/£32.99/€42.90

Self-Assessment: Incumbent LeadersisBn 978-0-470-64871-1 Usd $12.00/Cad $13.00/£8.99/€11.90

Generations Self-Assessment Emerging LeadersisBn 978-0-470-64872-8 Usd $12.00/Cad $13.00/£8.99/€11.90

TK

building

high-performance

leadership

relationships

across

generations

participant workbook

bridging theleadership divide

ron a. caruccijosh epperson

lela tepavac



building

high-performance

leadership

relationships

across

generations

ron a. carucci

josh epperson

lela tepavac

Ron A. Carucci (seattle, Wa) is a founding partner with passages consulting, llc, http://www.passagesconsulting.com, where he works with ceos and senior executives in pursuit of large organi-zational change and executive leadership capability. He has built dynamic global leadership development systems for some of the world’s largest companies and has also served as an adjunct at the center for creative leadership.

Josh Epperson (seattle, Wa) works with both community-based ngos and multinational corporations in a variety of industries. He is the coauthor of Future in-Formation (2008). He is on faculty at argosy University.


building

high-performance

leadership

relationships

across

generations

emerging leaders

self-assessment


ron a. carucci

josh epperson

lela tepavac

Assessments

building

high-performance

leadership

relationships

across

generations

incumbent leaders


ron a. carucci

josh epperson

lela tepavac

self-assessment

Assessments





Leading Through TransitionsKerry Bunker, Michael Wakefield

From the Center for Creative Leadership—#1 Ranked Brand in Leadership Education by BusinessWeek

Change and transition are no longer periodic events. Today, they are the ongoing and natural state of most organizations. and while many leaders have become skilled at effecting and responding to the structural side of change (creating a vision, reorganizing, restructuring, and so on) it’s rare that they fully grasp or focus on the human side of change: grieving, letting go, building hope, and learning. This workshop helps leaders understand the need to balance the dynamic tension between seemingly paradoxical leadership attributes such as being tough while simultaneously expressing appropriate empathy, catalyzing change while facilitating emotional transition, and having a sense of urgency while being realistically patient. It provides sound research, solid frameworks, and practical resources to help participants assess both individual and orga-nizational patterns of leadership behavior in the face of change, which in turn allows leaders to evaluate what’s working, what’s not working, and what’s missing.

The 12-item assessment helps participants to understand the basic transitions leadership paradox model and the conse-quences of over-doing and under-doing the behaviors associ-ated with the six dimensions of the model:

» sense of Urgency—realistic Patience

» Being Tough—Being empathetic

» optimism—realism/openness

» self reliance—Trusting others

» capitalizing strengths—going against the grain

» catalyzing change—coping with Transitions.

Program Objectives » Understanding the human impact of change and

transition

» Building and supporting trust during times of change and uncertainty

» learning to lead others through emotionally challenging situations

» Developing authentic leadership capacities to facilitate the process of change

Sold Separately

Participant Workbook, 1-DayisBn 978-0-470-45021-5 Usd $49.00/Cad $54.00/ £32.99/€42.90

Participant Workbook, 2-DayisBn 978-0-470-56227-7Usd $99.00/Cad $109.00/ £70.00/€89.90

Authentic Leadership Paradox

Wheel Handout-Package of 20 isBn 978-0-470-56228-4 Usd $25.00/Cad $28.00/ £16.99/€21.90

Authentic Leadership Paradox PosterisBn 978-0-470-45022-2Usd $10.00/Cad $11.00/ £6.99/€8.90

FaCiLiTaTOR’s gUide paCKageThe Facilitator’s Guide Package includes scripts for workshop deliv-ery. The package also includes the two sample Participant Workbooks (one- and two-day versions) for use in the workshop; a flash drive; and a Paradox Wheel Poster for captur-ing results during the workshop. The flash drive includes copies of the agendas, PowerPoint® slides, and the Paradox Wheel Handouts to be used during the workshops.

isBn 978-0-470-47186-9 Usd $249.00/Cad $274.00/ £170.000/€219.00

PRogRaM LengTH

1—2 days


leading through transitionsKerry A. Bunker & Michael Wakefi eld

1-day workshop


THE CENTER FOR CREATIVE LEADERSHIPRanked in the Top 5 Worldwide for Executive Education by BusinessWeek


leading through transitionsKerry A. Bunker & Michael Wakefi eld

2-day workshop


THE CENTER FOR CREATIVE LEADERSHIPRanked in the Top 5 Worldwide for Executive Education by BusinessWeek


leading through transitionsKerry A. Bunker & Michael Wakefield


THE CENTER FOR CREATIVE LEADERSHIPRanked in the Top 5 Worldwide for Executive Education by TT BusinessWeek






training & development

FaCiLiTaTOR’s gUide paCKageisBn 978-0-470-91892-0Usd $79.00/Cad $95.00/ £55.00/€71.90

Leading aCROss diFFeRenCes–CaseBOOKisBn 978-0-470-46716-9Usd $49.00/Cad $54.00/ £32.99/€42.90

pROgRam LengTH19 exercises ranging from 20 minutes to 90 minutes each

leading across Differences Kelly Hannum, Belinda B. McFeeters, Lize Booysen

Dynamics in our global society are increasingly spilling over into the workplace. The need for practical, relevant, and usable information about how to lead in our increasing flat world is in high demand. This timely training tool provides examples of and perspectives on concepts and situations important to leading across differences. With 14 rich cases gleaned from interviews of over a hundred people in over twenty organizations on five continents, the authors offer new ways of thinking about leadership challenges. each case includes a case summary, case text, facilitation questions, expert perspectives on the case, and suggestions for further action, participants will experience a variety of situations and will be exposed to multiple sets of commentaries to help them make sense of the issues and possibilities associated with lead-ing across differences.

The authors guide facilitators through a process of not provid-ing participants with the “right” answer for all possible situ-ations, but rather a framework and process for better under-standing their context and taking appropriate action.

l o o k i n G t o G r o w y o u r

CoNSuLtING, tRAINING, or CoACHING BuSINESS?The Pfeiffer Partner Program is a free program that offers organization development consultants, facilita-tors, and coaches the opportunity to enhance every aspect of your successful practice in alliance with one of the leading players in the world of training and development.

incentives for success:

n exclusive discounts on Pfeiffer training materialsn a robust marketing support systemn ongoing training for new product rolloutsn your own dedicated training sales consultantn early access to brand-new product and workshop rollouts

n Web-based customer leadsn referral incentivesn author coaching sessionsn a valuable business development fundn access to author training sessions.

for more information on becoming a charter pfeiffer partner program member, contact:

Bob Bourque1-800-567-4797 ext. 54551 [email protected]




training & development

The great WorkplaceBuilding Trust and Inspiring Performance

Michael Burchell, Jennifer Robin

What separates a Great Company from a merely good one?

More than offering great pay and quirky perks, a great workplace is one where employees trust the people they work for, take pride in what they do, and are inspired to achieve superior performance.

based on a workshop framework used for many years at the Great Place to Work® Institute—creators of the Fortune 100 best Companies to Work For list—The Great Workplace: Building Trust and Inspiring Performance Workshop provides managers a set of powerful, effective exercises that will help them understand the conceptual and practical considerations of creating a high-trust work environment. In the Workshop, participants will:

» examine the essential elements of a great Place to Work®, especially the crucial role of trust.

» Build an understanding of the key role that managers play in building a great workplace.

» identify opportunities and generate ideas for making change within the scope of their responsibility.

» gain practical tools for improving the quality of their work environment.

Sold Separately

Self AssessmentisBn 978-0-470-59833-7Usd $12.00/Cad $13.00/ £8.99/€11.90

PosterisBn 978-0-470-90288-2Usd $10.00/Cad $11.00/ £6.99/€8.90

CardisBn 978-0-470-90289-9Usd $2.00/Cad $2.00/£0.99/€1.90

Also Available:

The great WorkplaceHow to Build it, How to Keep it, and Why it mattersmichael Burchell, Jennifer RobinisBn 978-0-470-59626-5 Usd $27.95/Cad $33.95/£18.99/€24.90

Learn more at: www.pfeiffer.com/go/greatworkplace

FaCiLiTaTOR’s gUide This Facilitator’s Guide includes everything you need to conduct one-day and half-day workshops, includ-ing agendas, objectives, and scripts; tips, best practices, and exercises; a Participant Workbook and a great Workplace leadership assessment; a poster and a takeaway card; and a flash drive with PowerPoint presenta-tions to accompany the workshops

isBn 978-0-470-59835-1 Usd $225.00/Cad $248.00/£150.00/€195.00

deLUXe FaCiLiTaTOR’s gUide paCKageisBn 978-0-470-59836-8Usd $250.00/Cad $275.00/ £185.00/€239.00


Michael Burchell, Ed.D. (philadelphia, pa) is vice president and senior consultant with the great place to Work® institute. a sought-after speaker at conferences around the world, he has worked with companies across a diverse industry portfolio, and with senior leaders in positioning the work-place as a competitive business.

Jennifer Robin, Ph.D. is a senior consultant at the great place to Work institute. she leads the advisory practice, helping leaders integrate their or-ganization’s culture with its strategy and aligning efforts to be a great work-place. she teaches undergraduate, master’s, and professional programs at bradley University. she is the coauthor of A Life in Balance.

The Great Place to Work Institute (san francisco, ca) is a global research and consulting firm with 32 affiliates around the world. the institute uses its trust index employee survey and culture audit to produce the fortUne 100 best companies to Work for and the “best small & medium companies to Work for in america” lists in addition to best companies lists in 40 countries. http://www.greatplacetowork.com

theGREATWORKPLACE

HOW TO BUILD IT, HOW TO KEEP IT,AND

WHY IT MATTERS

Producer of

the FORTUNE

100 BEST

COMPANIES TO

WORK FOR®

ANNUALLIST

MICHAEL BURCHELLAND JENNIFER ROBIN OF THE GREAT PLACE TO WORK® INSTITUTE

a B O U T T H e a U T H O R sn Web-based customer leadsn referral incentivesn author coaching sessionsn a valuable business development fundn access to author training sessions.




management development

Managing for Employee EngagementA Workshop Based on The Three Signs of a Miserable Job

Patrick M. Lencioni

Best-selling author and business guru Patrick Lencioni’s management development program will improve employee engagement, job satisfaction, and performance.

“Don’t let the simplicity of his message fool you. Lencioni provides powerful, practical real-world solutions for improving results by put-ting people first.”—Jeff Lamb, Senior Vice President Administration and Chief People Officer, Southwest Airlines

according to Patrick lencioni, three underlying factors will make a job miserable, and they can apply to virtually all jobs regardless of the nature of the work being done. The three signs are at first glance obvious and seemingly easy to resolve. and yet they remain largely unaddressed in most organizations.

Anonymity—People cannot be fulfilled in their work if they are not known.

Irrelevance—everyone needs to know that their job matters to someone.

Immeasurement—employees need to gauge their progress and level of contribution for themselves. They cannot be fulfilled if their success depends on the opinions and whims of another person, now matter how benevolent that person may be.

This management development program is designed to help managers more effectively engage, motivate, and retain employees by eliminating the three causes of job misery.

“A gripping analysis of what makes teams work effectively. This fine work is a must read for any leader that has come to grips with the fact that no one makes progress—much less succeeds–alone.”—James Amos, president and CEO, Mail Boxes, Etc.

“Compelling and incisive, this will become the definitive guide on how to build and manage successful teams.”—Jean Kovacs, president and CEO, Comergent Technologies

Sold Separately

Participant WorkbookisBn 978-0-470-52073-4 Usd $55.00/Cad $61.00/ £36.99/€47.90

Inventory—SelfisBn 978-0-470-52074-1 Usd $20.00/Cad $22.00/ £13.99/€17.90

PosterisBn 978-0-470-92962-9 Usd $10.00/Cad $11.00/ £6.99/€8.90

The Three Signs of a Miserable Job DVD PresentationisBn 978-0-9763090-2-4 Usd $495.00/Cad $544.99/ £330.00/€480.00

FaCiLiTaTOR’s gUide paCKageThis Facilitator’s Guide Package pro-vides everything needed to create a high-impact half- or full-day work-shop for managers. Beginning with an introduction to the model and instruc-tions for administering and debriefing the 360-degree or self assessment, the dynamic material guides trainers, facilitators, and coaches through The Three Signs of a Miserable Job.

isBn 978-0-470-53728-2 Usd $249.00/Cad $274.00/ £170.00/€219.00

deLUXe FaCiLiTaTOR’s gUide paCKageThis includes everything above plus a copy of the The Three Signs DVD.

isBn 978-0-470-92706-9 Usd $749.00/Cad $824.00/ £500.00/€650.00


MANAGING FOREMPLOYEE ENGAGEMENTA WORKSHOP BASED ON The Three Signs of a Miserable Job

PATRICK LENCIONI Author of The Five Dysfunctions of a Team

MANAGING FOREMPLOYEE ENGAGEMENTA WORKSHOP BBBBBBBBAAAAAAAASSSSSSSSSSEEEEEEEEEEDDDDDDDDD OOOOOOOOONNNNNNNNN TTTTTTTTThhhhhhhhheeeeeeeee TTTTTTTTThhhhhhhhhrrrrrrrreeeeeeeeeeeeeeeeee SSSSSSSSSiiiiiiiiiggggggggggnnnnnnnnnnnssssssssssss ooooooooooooofffffffffffff aaaaaaaaaa MMMMMMMMMMMMiiiiiiiisssssssssseeeeeeeeeerrrrrrrrrraaaaaaaaaaaabbbbbbbbbbbbbbllllllllllllleeeeeeeeeee JJJJJJJJJJJJJJJJooooooooooobbbbbbbbbbbbbb

PATRICK LENCIONI AAAAAAAAAAuuuuuuuuutttttttttthhhhhhhhhhhhooooooooorrrrrrrrrr oooooooooofffffffffffffff TTTTTTTTTTTTTTTThhhhhhhhhhhhhhhhhheeeeeeeeeeeeeeeee FFFFFFFFFFFFFFFFFFFFFFFFFFiiiiiiiiiiiiiiiiiiiiiiivvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvveeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyssssssssssffffffffuuuuuuuunnnnnnnnccccccccccttttttttiiiiiiiioooooooooonnnnnnnnssssssss ooooooooofffffffffff aaaaaaaaa TTTTTTTTTTTeeeeeeeeeeeaaaaaaaaaammmmmmmmm

PA RT I C I PA N T W O R K B O O K

Patrick Lencioni is president of the table group, a management consult-ing firm specializing in executive team development and organizational effectiveness.

the Wall Street Journal has named lencioni one of the most in-demand business speakers. His work has been featured in numerous publica-tions such as BusinessWeek, Fast Company, INC Magazine, USA Today,

Fortune, Drucker Foundation’s Leader to Leader, and Harvard Business Review.

as a consultant and speaker, he has worked with thousands of senior executives in organizations ranging from fortune 500 corporations and professional sports teams to universities and nonprofits, including southwest airlines, barnes & noble, general mills, newell rubbermaid, sap, and the Us military academy at West point.

Learn more at: www.pfeiffer.com/go/








it’s okay to Be the BossBruce Tulgan

Fight the Under-management Epidemic!

In today’s high-pressure workplace, managing people has become increasingly important in maintaining competitive advantage. Current research reveals that employees don’t quit organizations, they quit their immediate supervisor. and when an employee walks out the door, they take all of their talent, knowledge, and experience with them. so how are managers “managing” today? Most managers take a hands-off approach. They empower employees by leaving them alone to succeed or fail on their own accord. besides, managers don’t have the time to manage when faced with all of their other responsibilities.

In the It’s Okay to Be the Boss Workshop, managers are taught that empowerment is not an excuse for under management. This step-by-step program shows managers how to:

» Build relationships of trust and confidence with employees

» Delegate tasks, responsibilities, and projects

» keep employees focused and moving in the right direction

» increase productivity, quality, retention of high-performers, and turnover among low-performers

» sharply reduce waste, inefficiency, errors, down-time, and conflict among employees.

Sold Separately

participant’s WorkbookisBn 978-0-470-40534-5 Usd $49.00/Cad $54.00/£32.99/€42.90

Also Available

not everyone gets a TrophyHow to manage generation yisBn 978-0-470-25626-8 Usd $24.95/Cad $29.95/£16.99/€21.90

it’s Okay to manage your BossThe step-by-step program for making the Best of your most important Relationship at WorkisBn 978-0-470-60530-1 Usd $23.95/Cad $28.95/£15.99/€20.90

FaCiLiTaTOR’s gUide paCKageThe Facilitator’s Guide Package includes an interactive Participant’s Workbook, background information, a thorough introduction to the model, a detailed script for training delivery, a PowerPoint® slide deck, short instructional videos for facilitator education or for workshop inclusion, and a flash drive.

isBn 978-0-470-46240-9 Usd $199.00/Cad $239.00/ £135.00/€175.00

deLUXe FaCiLiTaTOR’s gUide paCKageincludes everything in the Facilitator’s Guide Package, plus a copy of Tulgan’s It’s Okay to Be the Boss book.

isBn 978-0-470-62084-7 Usd $219.00/Cad $241.00/ £150.00/€195.00

pROgRam LengTH1 day

BRUce TULgan is the founder of rainmaker thinking inc., a research and management training company based in new Haven, connecticut. He is internationally recognized as a leading expert on leadership and performance management. He is an advisor to business leaders all over the world and the author or coauthor of 17 different books, including the classic Managing Generation X and the recent best seller, It’s Okay to Be the Boss. He is a sought-after keynote speaker and seminar leader.


IT’S OKAY TOBE THE BOSS

BRUCETULGAN

THE MANAGEMENT WORKSHOPPARTICIPANT WORK

AUTHOR OF MANAGING GENERATION X & NOT EVERYONE GETS A TROPHY

IT’S OKAY TO MANAGE YOUR BOSSTHE STEP-BY-STEP PROGRAM FOR MAKING THE BEST OF YOUR

MOST IMPORTANT RELATIONSHIPAT WORK

BRUCE TULGANBESTSELLING AUTHOR OF IT’S OKAY TO BE THE BOSS & MANAGING GENERATION X

Refuseto be

Undermanaged!







Stepping UpA Road Map for New Supervisors

Miki Lane, Marilynne Malkin, Wendy Shanken, Dennis Cavendish

Give first-time supervisors an accurate, real-life picture of what it means to be a supervisor, the expectations for the position, the skills and knowledge required, and what it takes to succeed in the role. This practical, hands-on supervisor-readiness workshop is packed with solid, practical advice to ori-ent a new or aspiring supervisor to the role and lays the groundwork for future success.

Stepping Up clearly explains the expectations for the position and the skills and knowl-edge needed to be effective supervisors, and offers a path to follow in order to success-fully supervise others. The Stepping Up training package takes your participants through a dynamic step-by-step series of learning strategies.

What makes Stepping Up the best supervisor-readiness program in the market?

» Proven strategies and Techniques: Based on 25 years of hands-on experience of training first-line supervisors, this workshop has been validated in the public and private sectors

» focused goals: clearly outlines what new supervisors most need to know about the supervisor’s role

» easy facilitation: Provides a ready-to-use scripted and structured training intervention

Program Objectives » Understand the role of supervisor

» effectively deal with the challenges that new supervisors face

» identify and prepare for common pitfalls

» implement the steps needed to get started as a new supervisor

» apply the principles to build credibility as a supervisor

» gain supervisory competencies

» employ performance components when supervising.

FaCiLiTaTOR’s gUide paCKageisBn 978-0-7879-8714-5 Usd $149.00/Cad $163.99/£100.00/€129.00


MiKi Lane has a ph.d. and master’s degree in instructional technology. His work in the field

of human performance tech-nology has been recognized with several awards (1995, 1999, 2000) from the interna-tional society for performance improvement (ispi). He also has served on the board of directors for ispi and has received the distinguished service award from the organi-zation in 2001.

MaRiLYnne MaLKin has a master’s degree in educational technology and taught instruc-

tional design at both the Wandsworth technical college in london, england, and at mcgill University in montreal, canada.

WEnDY SHanKen has a bach-elor’s degree in philosophy and organizational

communications. Her special-ization in multicultural commu-nications and her work experi-ence with different cultures has been applied in numerous situations in the field of human performance technology. she is currently contracted with the United nations to provide introductory management training to on-site administra-tive staff connected with the department of peace Keeping operations.

DEnnIS CAVEnDISH draws upon 25 years of experi-ence both as an editor and writer

of management self-help texts, procedural manuals, and video scripts. He has also written training materials for youth and first nation peoples.





teams

Five Dysfunctions of a Team Workshop Patrick M. Lencioni

Tackle Team Dysfunction—A Workshop Based on the New York Times Best-Selling Book!

Finding ways to strengthen teams in an organization can lead to astounding improvement in morale, productivity, and results. based on Patrick lencioni’s extraordinarily successful leadership fable The Five Dysfunctions of a Team, this workshop package will enable you to help teams maximize their productivity and get results. You’ll learn to run the same team-building lessons that Patrick lencioni himself has delivered to hundreds of teams in a wide range of organizations.

The Five Dysfunctions of a Team workshop will help any team take steps toward greater cohesiveness and effectiveness. Using the powerful, field-tested exercises, teams will be able to identify areas for improvement and make significant progress in each of the five fundamentals of a highly functioning team:

Trust • conflict • commitment • accountability • results

Flexible and user-friendly, The Five Dysfunctions of a Team workshop is ideal for off-sites and retreats and can also be used as a series of team development meetings. Designed as an exceptional team development tool, this proven process will encourage teams of all types to increase effectiveness and productivity.

Sold Separately

Participant’s WorkbookisBn 978-0-7879-8620-9 Usd $55.00/Cad $60.99/ £32.99/€42.90

Team Assessment: PrintisBn 978-0-7879-8618-6 Usd $20.00/Cad $21.99/ £12.99/€16.90

Team Assessment: OnlineisBn 978-0-7879-9724-3Usd $34.50/Cad $37.99/£20.70/€26.91

Video PresentationisBn 978-0-9763090-0-0 Usd $495.00/Cad $544.99/ £330.00/€480.00

The Five Dysfunctions of a Team: A Leadership FableisBn 978-0-7879-6075-9 Usd $24.95/Cad $26.99/ £16.50/€21.90

The Three Signs of a Miserable Job DVD PresentationisBn 978-0-9763090-2-4 Usd $495.00/Cad $544.99/ £330.00/€480.00

FaCiLiTaTOR’s gUide paCKageThe Facilitator’s Guide Package includes everything you need to run a high-impact workshop for teams, including a script and slides on cD-rom, a Participant’s Workbook, Team assessment with instructions on how to score and interpret the results, a poster, and the book.

isBn 978-0-7879-8619-3 Usd $219.00/Cad $262.99/ £150.00/€195.00

deLUXe FaCiLiTaTOR’s gUide paCKageincludes everything in the Facilitator’s Guide Package plus the DvD presentation.

isBn 978-0-7879-9441-9 Usd $715.00/Cad $786.99/ £475.00/€610.00

pROgRam LengTH2 days (with half- and 1-day options)

PaTRicK Lencioni is president of the table group, a manage-ment consulting firm specializing in executive team development and organizational effectiveness. as a consultant and executive coach, he has worked with hundreds of senior executives and executive teams in organizations ranging from fortune 500s and high tech start-ups to universities and non-profits. a popular public speaker and columnist, he has written six best-selling books: The Five Temptations of a CEO,

The Four Obsessions of an Extraordinary Executive, The Five Dysfunctions of a Team, Death by Meeting, Overcoming the Five Dysfunctions of a Team, and Silos, Politics, and Turf Wars.







teams

Team AdvantageThe Complete Coaching Guide for Team Transformation: Coach’s

D. J. Mitsch, Barry Mitsch

A complete framework for driving extraordinary, sustainable team performance.

“We wanted our sales region to go from fifth rank in the nation to fourth rank within a year. Through Team advantage, we moved from fifth to first in one trimester or company reporting period. This was an amazing accomplishment. We even surprised ourselves!”—George Esgro, regional vice president, International Pharmaceutical Company

The Team Advantage is a proven team coaching program designed to transform teams and their leaders through a development process—one that goes beyond the typical two-day team-building event. The program is presented as an organizational “game” ori-ented around a stretch goal that is meaningful to the organization’s success and includes partnership with a coach who conveys coaching skills to the team leader as they focus together on guiding the team to new awareness, new agreements, and extraordinary per-formance. The process includes four phases of team development that are implemented over the course of 16 weeks:

» Pre-game preparation: coaching the team leader and interviewing each team member to set the stage for the program

» kick-off workshop: The team creates their own game plan oriented around an extraordinary goal

» Weekly coaching sessions: Team members provide progress updates and learn to support teammates

» review of team accomplishments and its transformation: The team takes time to assimilate learning and celebrate their wins and their new level of communication.

Program ObjectiveProvides a forum for real conversations, truth telling, and surfacing conflict as a natural and integral part of team dynamics. In addition, it leaves the team with a replicable process for continuing to grow together as they accomplish their potential.

Learn more at: www.teamadvantageguide.com

COaCH’s FaCiLiTaTiOn gUide paCKageThis complete training package includes sample copies of the leader’s guide for the team leader and a participant’s guide for the team members.

isBn 978-0-470-47185-2 Usd $220.00/Cad $242.00/ £150.00/€215.00

pROgRam LengTH16 weeks, including 1- or 2-day kick-off meeting

D. J. MITSCH is a master certified coach and former president of the international coach’s federation (icf). she spent six years on the icf board of directors where she developed the certification programs and the ethics and standards for coaching. mitsch is the founder of the pyramid resource group http://www.pyramidresource.com/, a corporate coaching company based in cary, north carolina. through prg, mitsch

and her team of facilitators have worked with top fortune 100 companies and interna-tional corporations. Her client list includes glaxosmithKline pharmaceuticals, verizon, and adp technology.

BaRRY MiTScH is cofounder and vice president of the pyramid resource group. He has been involved in training and development activities for more than 20 years. His background includes work in both technical and nontechnical training and he has designed and delivered classroom, self-instructional, and distance learning programs. barry is the author of Mind over Mutter: 199 Practical Tips for Giving Great Pre-

sentations and serves as an adjunct instructor in the evening mba program at north carolina state University



Coach’s Facilitation Guide binder SKU#: 978KPART02372Coach’s Facilitation Guide text SKU # 978KPART02389Package ISBN: 978-0-470-46333-8Set ISBN: 978-0-470-47185-2

Discover more at www.pfeiffer.com

TRAINING AND DEVELOPMENT

A complete framework for driving extraordinary, sustainable team transformationTEAM ADVANTAGE IS A PROVEN team coaching program designed to transform teams and their leaders through a development process—one

that goes beyond the typical 2-day team-building event. The program is presented as an organizational “game” oriented around a stretch goal

that is meaningful to the organization’s success. It includes partnership with a coach who conveys coaching skills to the team leader as they fo-

cus together on guiding the team to new awareness, new agreements, and extraordinary performance. The process includes four phases of team

development that are implemented over the course of 16 weeks:• Pre-game preparation: Coaching the team leader and interviewing each team member to set the stage for the program• Kick-off workshop: The team creates their own game plan oriented around an extraordinary goal• Weekly coaching sessions: Team members provide progress updates and learn to support teammates • Review of team accomplishments and its transformation: The team takes time to assimilate learning and celebrate

their wins and their new level of communication

This complete training package also includes a leader’s guide for the team leader and a participant’s guide for the team members. Praise for Team Advantage“Team Advantage is for any leader with a team and a goal. It’s a proven process, with challenges and rewards, that will drive your team past

typical corporate objectives to new levels of engagement and commitment. You can transform your team—and your organization—with

Team Advantage.”—Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level“The outcomes of conducting a 16-game pilot project accelerated goal attainment and produced significant results, leaving a sustainable impact

on team leaders and the team members by improving their collaboration, team focus and performance. Team Advantage brings action learning

and management by objectives into alignment so that teams are truly transformed.” —Anne Whitaker, senior vice president, International Pharmaceutical Company

ABOUT THE AUTHORSDarleen “DJ” Mitsch is a Master Certified Coach and former president of the International Coach’s Federation (ICF). She is the founder of The Pyramid Resource Group, a corporate coaching company based in Cary, North Carolina.

Barry Mitsch is co-founder and vice president of The Pyramid Resource Group. He has been involved in training and development activities for more than 20 years. His background includes work in both technical and nontech-nical training and he has designed and delivered classroom, self-instructional, and distance learning programs.

An Essential Tools Resource

Cover design and author photos by Brian Johnson

An Essential Tools Resource Essential resources for training and HR professionals

DJ Mitsch is a Master Certified Coach and former president of the International Coach’s Federation

(ICF). She is the founder of The Pyramid Resource Group, a corporate coaching company based in

Cary, North Carolina.

Barry Mitsch is co-founder and Vice President of The Pyramid Resource Group. He has been

involved in training and development activities for more than 20 years. His background includes work

in both technical and nontechnical training and he has designed and delivered classroom, self-instruc-

tional, and distance learning programs. Barry is the author of Mind over Mutter: 199 Practical Tips for

Giving Great Presentations and serves as an adjunct instructor in the evening MBA program at North

Carolina State University.

A guide for leading extraordinary, sustainable team transformationTHE TEAM ADVANTAGE IS A PROVEN team coaching program designed to transform you and your team through a development process—one that goes beyond the typical 2-day team-building event. The program is presented as an or-ganizational “game” oriented around a stretch goal that is meaningful to you and your organization’s success. Using this guide, you will partner with a coach who conveys to you the needed coaching skills. Together you can focus on guiding your team to new awareness, new agreements and extraordinary performance. The process includes four phases of team development that are implemented over the course of 16 weeks:

• Pre-game preparation: You will learn coaching skills and help interview each team member to set the stage for the program

• Kick-off workshop: Your team creates their own game plan oriented around an extraordinary goal

• Weekly coaching sessions: Your team members will provide progress updates and learn to support their teammates

• Review of team accomplishments and its transformation: The team takes time to assimilate learning and celebrate their wins and their new level of communication

In addition to focusing on attainment of the stretch goal, the program provides a forum for real conversations, truth tell-ing, and surfacing conflict as a natural and integral part of team dynamics. In addition, it leaves you and your team with a replicable process for continuing to grow together as you accomplish you and your team’s potential.

Praise for The Team Advantage“The Team Advantage is for any leader with a team and a goal. It’s a proven process, with challenges and rewards, that will drive your team past typical corporate objectives to new levels of engagement and commitment. You can transform your team—and your organization—with The Team Advantage.”—Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level




An Essential Tools Resource Essential resources for training and HR professionals

DJ Mitsch is a Master Certified Coach and former president of the International Coach’s Federation

(ICF). She is the founder of The Pyramid Resource Group, a corporate coaching company based in

Cary, North Carolina.

Barry Mitsch is co-founder and Vice President of The Pyramid Resource Group. He has been

involved in training and development activities for more than 20 years. His background includes work

in both technical and nontechnical training and he has designed and delivered classroom, self-instruc-

tional, and distance learning programs. Barry is the author of Mind over Mutter: 199 Practical Tips for

Giving Great Presentations and serves as an adjunct instructor in the evening MBA program at North

Carolina State University.

A guide for leading extraordinary, sustainable team transformation

THE TEAM ADVANTAGE is a dynamic program that can transform your team through a proven develop-ment process—one that goes beyond the typical 2-day team-building event. The program is presented as an organizational “game” oriented around a stretch goal that is meaningful to you and your organization’s suc-cess. Together the coach and team leader will focus on guiding you and your team members to new aware-ness, new agreements and extraordinary performance. The process includes four phases of team develop-ment that are implemented over the course of 16 weeks:

• Pre-game preparation: Each member of your team is interviewed to set the stage for the program

• Kick-off workshop: Your team creates their own game plan oriented around an extraordinary goal

• Weekly coaching sessions: You and your other team members provide progress updates while supporting each other

• Review of team accomplishments and transformation: Your team takes time to assimilate learning and celebrate your wins and your new level of communication

In addition to focusing on attainment of the stretch goal, the program leaves your team with a replicable process for continuing to grow together as you and your teammates accomplish their potential.




Sold Separately

Team Member GuideisBn 978-0-470-46334-5 Usd $39.00/Cad $47.00/£26.99/€38.90

Team Leader’s Field GuideisBn 978-0-470-46336-9 Usd $49.00/Cad $59.00/£32.99/€47.90




emotional intelligence

FaCiLiTaTOR’s gUide paCKageThe Facilitator’s Guide Package contains a flash drive of PowerPoint® slides, agendas, scripts, sample invitation letters, a sample participant workbook, and EISA: Self Assessment.

isBn 978-0-470-46241-6 Usd $249.00/Cad $274.00/ £170.00/€219.00

deLUXe FaCiLiTaTOR’s gUide paCKageincludes everything in the Facilitator’s Guide Package, plus a copy of The EQ Edge

isBn 978-0-470-49944-3 Usd $269.00/Cad $296.00/ £180.00/€232.00

pROgRam LengTH1 day with half-day option

STeVen J. STein is a clinical psychologist and the founder and ceo of multi-Health systems inc. He is the author of Make Your Workplace Great, EI for Dummies, and coauthor of The EQ Edge.

DEREK MAnn is a senior research associate at multi-Health systems inc. and a performance enhancement consultant.

PETER PAPADOGIAnnIS is a senior research associate and trainer liaison at multi-Health systems inc.

WEnDY GORDOn is an information specialist and developer of emotional intelligence tools and supporting materials for multi-Health systems inc.


Emotional Intelligence Skills Assessment (EISA) Steven J. Stein, Derek Mann, Peter Papadogiannis, Wendy Gordon

“. . . an awesome resource!”—Jim Kouzes, The Leadership Challenge

Improve your Emotional Intelligence—Improve your Business

emotional Intelligence(eI) is the best determinant of performance and leadership within any organization. Referring to a wide range of emotional and social skills that are invalu-able to individuals in any context, eI involves abilities, competencies, and skills relating to and understanding oneself and others. Research shows a strong correlation between success at work and well-developed emotional intelligence skills. like other forms of intelligence, such as IQ, eI can be assessed and measured. Unlike IQ, however, eI can be developed and improved.

now there’s a comprehensive assessment tool for easily and accurately measuring eI—the Emotional Intelligence Skills Assessment!

The EISA allows you to: » Quickly and accurately measure ei

» Provide a framework for discussion, coaching, and growth

» facilitate a complete workshop in a full day or 1½ day format.

The Facilitator’s Guide package contains everything facilitators need to introduce eI into any organization—no matter how large or small—including a Participant’s Workbook, eIsa instrument, background info, a thorough introduction to the model, a detailed script for training delivery, and a flash drive.

The flash drive includes a slide deck and electronic version of the Facilitator’s Guide.

Program Objectives » To familiarize participants with the components of emotional intelligence and their

relevance in the workplace

» To aid participants in the identification of emotionally intelligent actions and behaviors

» To help participants learn about their own emotional strengths and growth oppor-tunities

» To help participants improve their own emotional intelligence by understanding and practicing effective behaviors

Visit www.pfeiffer.com/go/eisa for more information

Sold Separately

Participant’s WorkbookisBn 978-0-470-46210-2 Usd $49.00/Cad $54.00/£32.99/€42.90

isBn 978-0-470-24865-2 Usd $20.00/Cad $22.00/£13.99/€17.90

Online–360isBn 978-0-470-24864-5 Usd $190.00/Cad $209.00/£65.00/€89.90

Call for a free

test-trial of the EISA

360!






emotional intelligence

Team Emotional and Social Intelligence (TeSi® Short) Marcia Hughes, James Bradford Terrell

The First-to-Market, All-in-One Solution for Measuring and Developing Your Team’s Emotional Intelligence!

Few areas of performance have received as much attention in recent years as emotional Intelligence. Considered to be a reliable indicator of performance, the concept of eI has been adopted by thousands of organizations, most notably in the development of leaders and teams. since teams are the source of most of the productivity, creativity, and reli-ability in organizations, success relies upon the quality of teams performing the mission at hand.

leaders in the field of emotional Intelligence, Hughes and Terrell bring to you the assess-ment package designed for enabling your team members and their leaders to systemati-cally evaluate their team performance and understand the seven critical behaviors that are essential for building high-performance teams.

» Team identity

» motivation

» emotional awareness

» communication

» conflict resolution

» stress Tolerance

» Positive mood

Unique in approach, this pioneering package is the first of its kind to focus on the twin concepts of team performance with emotional and social intelligence. It offers one of the foremost assessments not requiring certification, therefore becoming accessible to every internal training professional, external consultant, coach, facilitator, or team leader.

Program ObjectivesParticipants will learn to recognize their team’s current emotional and social effectiveness and will be asked to commit to strengthening their skills in one or two of the seven skills by developing an action plan.

Sold Separately

Participant’s WorkbookisBn 978-0-7879-8845-6 Usd $30.00/Cad $33.00/£19.99/€25.90

Team Emotional and Social Intelligence (TESI® Short)isBn 978-0-7879-8842-5 Usd $15.00/Cad $17.00/£10.99/€14.90

PosterisBn 978-0-470-38109-0 Usd $10.00/Cad $11.00/£6.99/€8.90

The Emotionally Intelligent Team bookisBn 978-0-7879-8834-0Usd $27.95/Cad $30.99/£18.99/€24.90

MaRcia HUgHeS is the president of collaborative growth®, a firm specializing in emotional and social intelligence to support leadership and team development through keynotes, training, executive coaching, and strategic design.

JAMES BRADFORD TERRELL is vice president of collaborative growth®. He coaches senior management teams confronting systemic change and executives and leaders who want to be more emotionally effective in both their professional and personal lives.


FaCiLiTaTOR’s gUide paCKageThis package includes detailed instructions, scripts, PowerPoint® slides, and sample copies of the par-ticipant workbook, poster, Tesi short assessment, and book.

isBn 978-0-470-25909-2 Usd $155.00/Cad $171.00/ £100.00/€129.00

pROgRam LengTH1 day with half-day option




training and development

FaCiLiTaTOR’s gUide paCKageisBn 978-0-470-48316-9 Usd $60.00/Cad $66.00/ £42.50/€55.90

pROgRam LengTH21 workshops, all half day or less

appreciative inquiry for collaborative solutions21 Strength-Based Workshops

Robyn Stratton-Berkessel

Capture Employee Strengths to Drive Energy and Productivity

“What you learn in a single book can change everything. appreciative Inquiry for Collaborative solutions is Robyn Stratton-Berkessel at her very best—helping all of us open ourselves to our best selves, envision possibilities, and get in touch with our own and other’s strengths. A brilliantly applied book—with over 21 workshops ready for prime time delivery—helping leaders tap the revolutionary power of appreciative inquiry or ‘AI’ for creating value for customers, suppliers, team members, shareholders, and families. Are you ready to walk on the strengths-based side of organization development and leadership? This inspiring volume will propel you upward step by step—it takes AI from concept to reality in an eloquent, empow-ering, and utterly engaging way.” —David Cooperrider, Fairmount Minerals Professor at Case Western Reserve University’s Weatherhead School of Management

The Appreciative Inquiry Toolkit is a practical resource guide for facilitators who want to introduce positive, strength-based perspectives to their trainings. The toolkit provides an overview of the appreciative Inquiry method, how to incorporate it into existing work, how to design new trainings; and provides a variety of ready-to-deliver training sessions on topics such as leadership, diversity, technology, creativity, change, innovation, learning, collaboration, coaching, and team-building.

FaCiLiTaTOR’s gUide paCKageThe package includes agendas, a copy of the book Onboarding, a flash drive with PowerPoint slides, and worksheets for five meetings and eleven workshops ranging in time from two hours to two days, so you are completely prepared to present the program to teammates.

isBn 978-0-470-55228-5 Usd $495.00/Cad $545.00/ £330.00/€430.00

The Total onboarding Program An Integrated Approach to Recruiting, Hiring, and Accelerating Talent

George B. Bradt, Ed Bancroft

Your Complete Resource for Recruiting, Hiring, and Accelerating Talent Across the Organization

The Total Onboarding Program shows training HR professionals a detailed approach for getting their new employees up to speed in half the regular time, and how to enable and inspire new employees to deliver better results faster on the job. onboarding ensures that new hires are able to be highly productive starting on day one and ready to hit the ground running. The core concepts of providing onboarding assistance are: • accommodation • assimilation • acceleration.

Program Objectives » Helps employers bring new and recently promoted employees up to

speed and productive in half the usual time

» reduces hiring or promoting risk and increases retention rates

» reveals proven tools, techniques, and “tricks of the trade” that enable managers to monitor, measure, and keep their new employees’ success on track

» identifies most prevalent landmines that derail new hires and ways to avoid those landmines

» Provides an onboarding framework that can be consistently deployed in any organization.

Also Available

The new Leader’s 100-day action plan second edition george B. Bradt, Jayme a. Check, Jorge e. pedrazaisBn 978-0-470-40703-5 Usd $25.95/Cad $30.95/£17.99/€23.90


George Bradt and Ed Bancroft

Companion to the Wiley publication Onboarding

The TOTALONBOARDING ProgramAN INTEGRATED APPROACH TO RECRUITING,HIRING, AND ACCELERATING TALENT





global executive leadership inventory (geli)Manfred F. R. Kets de Vries

the inventory consists of 100 action- and behavior-based ques-tions that are designed to mea-sure the participants’ competency within 12 areas. the Facilitator’s Guide provides instructions for administering an effective self-

assessment as well as for obtaining 360-degree feedback from colleagues. once the assessment is completed and scored, the Facilitator’s Guide explains how to discuss the feedback within executive teams or during coaching sessions.

Check out geli.com for the online assessment

isbn 978-0-7879-6984-4Usd $129.00/cad $141.99/£90.00/€119.00

exercising influence

a Discussion guide for Team leaders and group facilitators, set

B. Kim Barnes

Influence is a skill set that everyone needs; yet few people have a good understanding of what it means and how to develop them-selves as influencers. Exercising Influence: A Discussion Guide for Team Leaders and Group

Facilitators will help you guide participants through the complex process of understanding and beginning to develop effective influ-encing skills. once they complete the program, they will be ready to begin building the relationships they need to get positive results in and outside the sphere of work.isbn 978-0-7879-8464-9 Usd $60.00/cad $65.99/£36.99/€47.90

facilitation skills inventory administrator’s guide set

Ingrid Bens

In this training package, Ingrid bens (author of the best-selling book Facilitating with Ease) includes all the necessary compo-nents for conducting her highly acclaimed Facilitation Skills Inventory (FsI). This tested assessment provides invaluable feedback on

a participant’s core knowledge, tactical awareness, and observed behaviors.

The Facilitation Skills Inventory Package includes an administrator’s Guide, observer Guide, and Participant Guide. The package also includes samples of the self and observer versions of FsI. isbn 978-0-470-40868-1 Usd $130.00/cad $143.00/£85.00/€112.00

Diversity awareness Profile (DaP)


second edition

Karen M. Stinson

The Diversity Awareness Profile (DaP) is designed to increase employee awareness of this important issue so that they are able to identify, evaluate, and modify their own behavior. based on solid, up-to-date research,

the DaP addresses discrimination issues across the minority groups. This fully revised second edition of the classic, best-selling assessment instrument will help training participants understand how their actions—whether obvious or subtle—affect a person of a different culture, gender, or ethnic background.isbn 978-0-7879-9554-6 Usd $50.00/cad $54.99/£33.99/€43.90

creative style Profile facilitator’s guide set revised

Beverly L. Kaye, Beverly Olevin

a tool for every trainer, the Creative Style Profile is designed not to tell participants IF they are creative, but HoW they are creative. It is not a test of creativity, but an exploration of where their creative strengths lie.

easy to administer, the profile works one-on-one—making it useful for coaching and career counseling—or in groups. For a group setting, the guide includes a reproducible score sheet for aggregating individual scores to arrive at a team creativity profile.isbn 978-0-7879-8974-3 Usd $50.00/cad $54.99/£33.99/€43.90

career anchors

Third edition

Edgar H. Schein

Developed by edgar schein at MIT’s sloan school of Management, the Career Anchors Self-Assessment and accompanying materials has become the industry standard since it was originally created more than forty years ago.This research backed program enables

participants to discover their “career anchor,” a combination of perceived areas of competence, motives, and values related to occu-pational work choices.

This revised and enlarged Career Anchors Facilitator’s Guide con-tains everything you need to administer the Career anchors self-assessment and then coach participants through their individual discovery process and future career planning.

Check out www.careeranchors.com for the online version!isbn 978-0-7879-8387-1 Usd $60.00/cad $65.99/£42.50/€55.90




coaching for commitment WorkshopThird edition

Cindy Coe, Amy Zehnder, Dennis C. Kinlaw

pfeiffer’s #1 coaching program—now fully Updated!

in today’s fast-paced, employee-centered organizations, the opportunities for leadership no longer rest with managers and supervisors alone—everyone needs to be a coach! in this best-selling train-ing package, authors coe and Zehnder have created a fully revised, dynamic, interactive, experiential, and comprehensive two-day workshop on the Coaching for Commitment content. Whether you are looking to re-energize seasoned coaches or begin teaching coaching for the first time, this workshop can help you achieve your coaching goals!

isbn 978-0-7879-8250-8 Usd $149.00/cad $163.99/£100.00€129.00

Peoplesmart

Melvin Silberman, Freda Hansburg

Encouraging the best in everyone is simply good management.

are you ready to bring out the best in your colleagues, volunteers, direct reports, and bosses? When respect and interpersonal savvy is present in our work relationships, we do more than make people feel good—we

enhance personal and organizational performance. encouraging the best in others is simply good business.

This Facilitator’s Guide includes robust instructions for conducting a PeopleSmart Workshop as well as a sample Participant Workbook and People Quotient Scale. all the components are designed to encourage participation, increase retention, and promotion immedi-ate application.isbn 978-0-7879-7953-9 Usd $99.00/cad $108.99/£70.00/€89.90

game Plan for change

a Tabletop simulation to ignite growth through Transformation

Wayne R. Davis

Game Plan for Change provides a means for teams, workgroups, department, busi-ness units, and organizations to learn and apply key principles of change in a real time context. Using this interactive game board

simulation, leaders have the opportunity to initiate a major change initiative for a fictitious case-based organization.

The simulation comprises a facilitator guide and participant work-book with complete instructions for conducting the simulation, a suggested timetable, activity sheets, and discussion-leading questions.isbn 978-0-470-25488-2 Usd $119.00/cad $131.00/£80.00/€105.00

applied strategic Planning

consultant’s Toolkit

second edition

Timothy n. nolan, Leonard D. Goodstein, Jeanette Goodstein

based on the proven Applied Strategic Planning Model (asP), this Toolkit will help you plan and deliver an effective strategy plan for organizations of all types and sizes.

a powerful aid to consultants, facilitators, and change agents engaged in implementing strategic planning with organizational- and executive-planning teams, this revised edition of the best-selling toolkit incorporates the most recent theory and research into stra-tegic planning, as well as advances in the asP model since the first edition was published.isbn 978-0-7879-8851-7 Usd $500.00/cad $549.99/£335.00/€440.00

successful new employee orientation

a step-by-step guide for Designing, facilitating, and evaluating your Program

Third edition

Jean Barbazette

Create an outstanding, customized orienta-tion program for your new employees. This third edition includes innovative ideas, pro-

gram outlines, and interactive activities to engage, energize, and motivate your new employees and lay the foundation for their suc-cess in your organization. Flexible and fully customizable materials can be used in a variety of ways, from designing a program from the ground up to adding zest to an existing program.isbn 978-0-7879-8245-4 Usd $140.00/cad $153.99/£95.00/€122.00

The Decision-making inventory

William C. Coscarelli

The Decision-Making Inventory (DMI) is a powerful tool for helping leaders immediately understand their decision-making style, iden-tify potential roadblocks to advancement, and to learn more effective ways of interacting with others. easy to administer, the inven-tory takes just 10 minutes to complete and

self score and it can be applied in multiple areas including leader-ship, career planning, communication, strategic planning, creativity, and innovation.isbn 978-0-7879-9714-4 Usd $50.00/cad $54.99/£33.99/€43.90


For activities that energize and engage. Ask Pfeiffer.

Here are essential collections of tools for trainers, from the leading scholars and practitioners of interactive learning and active training, including elaine biech, mel silberman, and “thiagi” thiagarajan.

&activities, Games exercises


activities, games & eXercises

75 e-learning activities

making online learning interactive

Ryan Watkins

a treasure trove of exciting, meaningful, and active e-learning experiences. These e-learning activities can be used to increase interactivity, engage learners, accomplish learning objectives, develop online relation-ships, promote active learning, and create learning communities.

Hardcover • 352 pages • ISBN 978-0-7879-7585-2 Usd $80.00/cad $87.99/£52.50/€67.90

Jolts! activities to Wake Up and engage your ParticipantsSivasailam Thiagarajan, Tracy Tagliati

in Jolts!, master trainer thiagarajan introduces a brand-new package of powerful training activi-ties specially designed to get participants to sit up, listen, and learn. these

interactive experiential games and activities give par-ticipants a powerful wake-up call, startling them into re-examining their assumptions and habitual practices, and encouraging self-reflection, problem solving, and fresh perspectives.

Paperback • 272 pagesisbn 978-0-470-90003-1 Usd $50.00/cad $55.00/£33.99/€43.90

new


Sivasailam “Thiagi” Thiagarajanand TRACY TAGLIATI

Activities to

WAKE UP and

ENGAGEYour Participants

Jolts!Jolts!n

The Book of road-Tested activities

Elaine Biech

Training legend elaine biech oversees this edited collection of classic activities and games created by stalwarts of the learning community and used success-fully for years by professional, frontline trainers. spanning all types of activities—

icebreakers, role-playing, simulations, and energizers—the book covers classic games and activities with new hooks and variations to encourage audience engagement and participation.Paperback • 440 pages • ISBN 978-0-470-90544-9 Usd $50.00/cad $55.00/£33.99/€43.90

Developing emotional and social intelligence

Marcia Hughes, Amy Miller

emotional Intelligence (eI) has been proven to be key to leadership success. In this book, eI expert Marcia Hughes provides a broad array of activities for developing eI in both the coaching and team environment. all of these activities have stood the test of time and will help trainers at all levels engage the learner in

active, experiential learning. additionally, there are introductions to each activity that provide tips and techniques that will ensure suc-cess every time. The activities are organized with separate sections for individual coaching and team development. Paperback • 272 pages ISBN 978-0-470-54702-1 Usd $49.00/cad $60.00/£32.99/€42.90

Essential resources for training and HRgor trar tr professionals

THE BOOK OF

ROAD- TESTED ACTIVITIES

ELAINE BIECHEDITOR

Co-published with

The leadership challenge

activities Book

James M. Kouzes, Barry Z. Posner, Elaine Biech

This resource provides practical infor-mation and tools for demonstrating and teaching The Five Practices of exemplary leadership® to audiences either new to or already familiar with the model. Filled with

over 100 experiential learning activities and games—each keyed to a specific practice—this book is an excellent addition to any existing leadership development program.Paperback • 700 pages • ISBN 978-0-470-47713-7 Usd $50.00/cad $55.00/£33.99/€43.90

Thiagi’s 100 favorite games

Sivasailam Thiagarajan

This first-of-its-kind collection of activities represents game play at its very best. Thiagi offers the “how-to” and the “lowdown” on his all-time favorite games. With this resource, you’ll never be stuck for a fun, innovative, and effective activity.

Use this must-have resource to:

• Illustrate concepts

• Aid learning transfer

• Improve team work

• Build critical skills in any training event

• Energize meetings

• Use as icebreakers, or openers and closers to a formal training session.

Paperback • 400 pages • ISBN 978-0-7879-8199-0 Usd $50.00/cad $54.99/£33.99/€43.90

Bestseller

new



Become a Standing Order Customer today and lock in your 15% discount!*

as a standing Order Customer, you’ll:

simply call us today and let us know that you’d like to become a standing order customer. Pay noth-ing now—your bill will come with your annuals shipment. if you’re not fully satisfied, send your order back and owe nothing. it’s never been a better time to become a standing order customer!

*available only in the U.s. and canada. catalog discount does not apply.

The 2011 Pfeiffer annualconsulting

elaine Biech

The Leader in Resources for Training & HR Professionals for the Past Four Decades.

The 2011 Pfeiffer Annual: Consulting is a ready-made toolkit of ideas, methods, techniques, and models that assist and support your work as an internal or external organizational consultant. the Annual addresses the broad range of topics that are of most interest to professionals in the field. the materials provide highly accessible means of interacting with a diverse variety of systems and processes—from collaborative work systems and executive coaching to strategic planning and organiza-tional development.

this year’s Annual presents a ‘organizational dynamics’ theme. the contributions to the Annual focus on organiza-tional dynamics and include information on team building, leadership, communication, and problem solving. the vol-ume includes a variety of tools. for example, experiential learning activities (elas) are the mainstay of the Annual and cover a broad range of consulting topics. the activities are presented as complete and ready-to-use designs for working with groups: facilitator instructions and all necessary hand-outs and participant materials are included.

Hardcover w/Website • 320 pages isbn 978-0-470-59237-3 Usd $95.00/cad $114.00/£65.00/€83.90

The 2011 Pfeiffer annualTraining

elaine Biech

organizations that thrive in today’s competitive market-place are those that make a firm commitment to training and development. and suc-cessful trainers stay at the top of their profession by access-ing the most recent and important information, tools, and resources in the field.

The 2011 Pfeiffer Annual: Training offers a hands-on guide to the latest thinking and recent approaches to training and development. this year’s Annual presents a ‘organizational dynamics’ theme. the contributors address the many fac-tors that affect how well the people and process react when brought together and how they function as a singular entity to accomplish a task.

the Annual is divided into four sections: experiential learning activities (elas); editor’s choice; inventories, Questionnaires, and surveys; and articles and discussion resources. the fourth section, editor’s choice, includes cutting-edge material to help trainers stay on top of the key trends in the field.

Hardcover w/Website • 320 pagesisbn 978-0-470-59238-0 Usd $95.00/cad $114.00/£65.00/€83.90


The Pfeiffer Annual


Experiential Learning Activities

Instruments

Articles

THE 2011 PFEIFFER AnnUAL SET: TRAInInG AnD COnSULTInGisBn 978-1-118-01741-8 UsD $161.50/caD $177.50/£110.00/€142.00

SAvE 15% WhEn You PurChASE thE SEt!

• save 15% on all new annuals

• receive your annuals every year as soon as they are available and at the lowest available price

• Have the option of returning any annuals that you don’t want for a full refund

• Become eligible for other special offers


The PfeifferAnnual


Experiential Learning Activities

Instruments

Articles



What Would you Do?

a game of ethical and moral Dilemma

Lorraine L. Ukens

What Would You Do? offers an excellent way to explore contemporary issues of morals, ethics, cooperation, and trust. The leader’s guide provides background and the experimental research that led to the game, complete instructions for running the game,

and an expanded debrief section that helps the facilitator guide the team to explore and identify the game’s key points. The partici-pant’s guide contains a summary of 10 different scenarios and scor-ing sheets for each of the (up to 10) rounds of game play.leader’s guidePaperback • 64 pagesisbn 978-0-7879-8537-0 Usd $30.00/cad $32.99/£20.99/€26.90

50 creative Training openers and energizersinnovative Ways to start your Training with a Bang!

Bob Pike, Lynn Solem

open your next training ses-sion with a bang! choose from these 50 fun, interactive, engaging openers and ener-gizers and 11 bonus activities to get your participants in

the mood to learn! these lively, interactive session open-ers, icebreakers, and attention grabbers are what you need to inspire continued application, learning, and skill development.


live and online!

Tips, Techniques, and ready-to-Use activities for the virtual classroom

Jennifer Hofmann

learn how to design effective interactions for the synchronous classroom with this collab-orative, interactive resource. author Jennifer Hofmann explains the use of powerful syn-chronous tools—whiteboard, chat, breakout

room, application sharing, and synchronized web browsing—and she provides sample exercises for each tool, along with advice on how the tools fit into the instructional landscape. at the end of each exercise there is space provided for notes and suggestions on how to customize the interaction for specific projects.

free cd-rom with sample graphics, leader guide pages, & templates!Hardcover w/CD-ROM • 224 pages • ISBN 978-0-7879-6978-3Usd $80.00/cad $87.99/£55.00/€71.90

101 Ways to make Training active

second edition

Mel Silberman

Would you like training to be relevant, engaging and, above all, effective? With the revised second edition of 101 Ways to Make Training Active it can! author Mel silberman—the father of active training and a

member of Training Magazine’s Hall of Fame—highlights the active training methodology and provides updates to the 101 ready-to-use exercises and includes 101 completely new cases!

FRee CD-RoM includes all of the 16 original “Top Ten Trainer’s Tips and Techniques” lists for easy reproduction and distributionPaperback w/CD-ROM • 336 pages • ISBN 978-0-7879-7612-5 Usd $60.00/cad $65.99/£42.50/€55.90

The Ten-minute Trainer

150 Ways to Teach it Quick and make it stick!

Sharon L. Bowman

Do you want to create a lot of training in a little time? The Ten-Minute Trainer is just what you need. Written for the busy training professional, this practical, grab-it-and-go book will show you how to design and

deliver effective training programs in less time and with increased learner retention. based on two major concepts—shorter segments of instruction are better than longer ones, and learners remember more when they are involved in the learning—this book provides 150 quick, high-energy ways to involve your learners without sacri-ficing content. Paperback • 300 pages • ISBN 978-0-7879-7442-8 Usd $42.00/cad $45.99/£28.99/€37.90

101 Ways to improve customer service

Training, Tools, Tips, and Techniques

Lorraine L. Ukens

learn how to train employees and build an infrastructure to support and reward exceptional customer service. This book presents different applications that provide a foundation for exceptional cus-tomer service: awareness, Communication,

Planning, service excellence, solving Problems, and Teamwork. It includes hands-on activities, reflective discussions, process models, strategies, questionnaires, checklists, self-assessments, and more.Paperback w/CD-ROM • 400 pages • ISBN 978-0-7879-8200-3 Usd $55.00/cad $60.99/£36.99/€47.90

Bestseller

For essential tools and knowledge for your professional development. Ask Pfeiffer.

in this section you’ll find our leading-edge and best-selling titles from expert authors in training and Hr development, including peter block, geary rummler, elaine biech, and ruth clark. for more than 35 years, pfeiffer has been providing proven and practical guidelines on the topics that matter most to Workplace learning and performance improvement professionals and students, such as e-learning, human resource management, organization development, consulting, and more.

Professional Development

books


professional development

flawless consultinga guide to getting your expertise Used

Third edition

Peter Block

Flawless Consulting is considered the “consultant’s bible” and a landmark best seller that explains how to deal effectively with clients, peers, and others. this third edition

addresses business and new challenges since the second edition was written and also explores what’s on the minds of “next generation” consultants. the book includes sug-gestions for dealing with difficult clients, the challenges of international consulting, additional case studies, commentary, expanded guidelines on implementation, and more on how to ask good questions.


Peter Block

A Guide to GettinG your expertise used

third edition

F l a w l e s sConsulting

strengthening credibility

a leader’s Workbook

Jane Bozarth, with James M. Kouzes, Barry Z. Posner

accompanying the publication of the second edition of their best-selling book Credibility leadership gurus Kouzes and

Posner create a guide to help leaders put into practice The six Disciplines of Credibility: Discovering Your self, appreciating Constituents and Their Diversity, affirming shared Values, Developing Capacity, serving a Purpose, and sustaining Hope. learn how to assemble a blueprint for implementing the prin-ciples of credibility in your everyday practice of leadership.Paperback • 140 pages • ISBN 978-1-118-01701-2 Usd $19.95/cad $23.95/£13.99/€17.90

a coach’s guide to Developing exemplary leaders

making the most of The leadership challenge and the leadership Practices inventory

James M. Kouzes, Barry Z. Posner, Elaine Biech

The Leadership Challenge has been the most trusted source for becoming a better leader for millions of executives. This new expertly written guide provides practical information and tools for integrating The Practices of Exemplary Leadership into a coaching practice or program. Filled with best practices and success stories as well as worksheets and checklists, this comprehensive resource enables coaches to quickly and easily adapt their coaching regimen to include The Leadership Challenge and the Leadership Practices Inventory.Paperback • 384 pages • ISBN 978-0-470-37711-6 Usd $45.00/cad $50.00/£30.99/€39.90

credibility

How leaders gain and lose it, Why People Demand it

second edition

James M. Kouzes, Barry Z. Posner

as the world falls deeper into economic downturns and warfare, the question of credibility (how leaders gain and lose it) is

more important than ever. building on their research from The Leadership Challenge, Kouzes and Posner explore why leader-ship is above all a relationship, with credibility as the corner-stone. This first full revision of the book features new case stud-ies from around the world, fully updated data and research, and a streamlined format. Credibility: • Reveals the six key disciplines that strengthen a leader’s

capacity for developing and sustaining credibility • Provides rich examples of real managers in action • Includes updates to the applications and research.

This personal, inspiring, and genuine guide helps you under-stand the fundamental importance of credibility for building personal and organizational success.Hardcover • 272 pages • ISBN 978-0-470-65171-1 Usd $27.95/cad $33.95/£18.99/€24.90

social media for Trainers

Techniques for enhancing and extending learning

Jane Bozarth

new social media technologies and strategies provide quick, easy solutions to many of the challenges faced by workplace training practi-tioners. social media vehicles such as Twitter and Facebook, for example, can help trainers

build learning communities, facilitate quick assignments, offer updates or follow-up tips, and otherwise extend the reach of the formal training event. Social Media for Trainers is the first how-to guide on the incorporation of social networking techniques into a trainer’s repertoire.Paperback • 192 pages • ISBN 978-0-470-63106-5 Usd $40.00/cad $48.00/£26.99/€34.90

The six Disciplines of Breakthrough learning

How to Turn Training and Development into Business results

second edition

Calhoun W. Wick, Roy V. H. Pollock, Andy Jefferson

This thoroughly revised, updated, and expand-ed edition of The Six Disciplines of Breakthrough Learning reveals how training, oD, and HR professionals can enhance their contribu-tions to the success of their organizations. The book is filled with practical, proven-to-work guidelines and examples that show clearly how to design, deliver, and document comprehensive learning expe-riences that improve leadership and management, sales, customer service, marketing, and other business functions.Hardcover • 384 pages • ISBN 978-0-470-52652-1 Usd $45.00/cad $54.00/£30.99/€39.90

BESTSELLING AUTHORS OF THE LEADERSHIP CHALLENGE

J A M E S M . K O U Z E SB A R R Y Z . P O S N E R

Credibility[ ]A Leader’s

W O R K B O O K

STRENGTHENING

Making the Most of THE LEADERSHIP CHALLENGE

and the LEADERSHIP PRACTICES INVENTORY (LPI)

ACOACH’S GUIDETO DEVELOPING

EXEMPLARYLEADERS


W I T H E L A I N E B I E C H


How to Turn Training and Development into Business Results

Calhoun Wick, Roy Pollock, and Andrew Jefferson

2nd

EditionThe

of Breakthrough Learning

SIXDISCIPLINES


J A M E S M . K O U Z E S

B A R R Y Z . P O S N E R

A L L N E W A N D R E V I S E D

CredibilityHow Leaders Gain and Lose It

W H Y P E O P L E D E M A N D I T



EDITED BY Ryan Watkins and Doug Leigh

IMPROVING

I NT H E WOR K PLACE

PER FORMANCE

HANDBOOK of

Instructional Design and Training Delivery | Selecting and Implementing Performance Interventions | Measurement and Evaluation

Volume 2: Selecting and Implementing Performance Interventions

Pfeiffer essential guides to Training Basics

Delivering Training Workshops

Janis Fisher Chan

an important resource, this book offers detailed guidelines and tools to help trainers (both new and seasoned) to prepare for and deliver training workshops that will meet objectives and engage participants. Comprehensive in scope, this step-by-step manual walks trainers through all phases of the workshop process, including best practices for scheduling, notifying participants, introducing the program, setting up the space, practicing the presentation, engaging the participants, establishing rapport, preparing materials, taking risks, facilitating discussions, creat-ing action plans, following up on what is learned, and much more.Paperback • 272 pages • ISBN 978-0-470-40467-6 Usd $45.00/cad $50.00/£30.99/€39.90

Training fundamentals

Janis Fisher Chan

an essential resource on the topic, this book provides research-based practical information, strategies, techniques, guidelines, step-by-step procedures, tips, and tools that trainers can put to use immediately. Filled with strategies, perspectives, and ideas from a wide range of experienced training professionals, this comprehensive overview of training basics includes infor-mation on the purpose of training, the way it’s delivered, what a trainer does, adult learning theory, training assessment, learner-focused training, cost-effective training, and instructional design.Paperback • 264 pages • ISBN 978-0-470-40468-3 Usd $45.00/cad $50.00/£30.99/€39.90

Designing and Developing Training Programs

Janis Fisher Chan

a comprehensive resource, this book offers detailed guidelines and tools to help trainers (both new and seasoned) to design training workshops that will meet objectives and engage partici-pants. This useful guide contains best practices for designing and developing training programs, including information on planning a project, assessing the audience, covering needs, cre-ating performance-based objectives, when and if to use off-the-shelf programs, developing enabling objectives, pacing, creating activities, test-running your program, and much more.Paperback • 304 pages • ISBN 978-0-470-40469-0 Usd $45.00/cad $50.00/£30.99/€39.90


De sign i ng a n D De v e l opi ng

t r a i n i ng progr a ms

P f e i f f e re ss e n t i a l G u i d e s to

t ra i n i n G B a s i c s

Janis Fisher Chan




Janis Fisher Chan

Del i v er i ngt r a i n i ng

wor k shops




Janis Fisher Chan

t r a i n i ng F u n da m e n ta l s

EDITED BY Kenneth H. Silber and Wellesley R. Foshay

IMPROVING


PER FORMANCE

HANDBOOK of


Volume 1: Instructional Design and Training Delivery

order the Set &

Save over 25%ISBn 978-0-470-52651-4

uSD $100.00/CAD $120.00/ £70.00/€89.90

No other discounts apply.

EDITED BY James L. Moseley and Joan C. Dessinger

IMPROVING


PER FORMANCE

HANDBOOK of


Volume 3: Measurement and Evaluation

order the Set &

Save over 10%ISBn 978-0-470-52543-2 uSD $400.00/CAD $480.00/

£215.00/€279.00No other discounts apply.

newnew

Handbook of improving Performance in the Workplace

instructional Design and Training Delivery

volume one

Kenneth H. Silber, Wellesley R. Foshay, Editors

Volume one presents multidisciplinary knowledge, standard principles, and evidence-based best practices for designing instruction-delivering training. It offers a comprehensive review of topics, including Performance analysis and needs assessment; establishing Performance objectives and Performance Measurements; Designing Instruction for Results; Developing Instruction for Results; and much more.Hardcover • 800 pages • ISBN 978-0-470-19068-5 Usd $150.00/cad $165.00/£100.00/€129.00

The Handbook of selecting and implementing Performance interventions

volume Two

Ryan Watkins, Doug Leigh, Editors

Volume Two presents multidisciplinary knowledge, standard principles, and evidence-based best practices for designing instruction-delivering training. Featuring real-case examples from all over the world, it offers a comprehensive review of topics such as Interventions at the Worker level, Interventions at the Work Team level, Interventions at the Workplace and organizational level, Implementation Interventions, Project Management, Measuring the success of Implementation, and Managing Implementation.Hardcover • 944 pages • ISBN 978-0-470-19069-2 Usd $150.00/cad $165.00/£100.00/€129.00

measurement and evaluation

volume Three

James L. Moseley, Joan C. Dessinger, Editors

This cross-disciplinary, international handbook brings together best-in-field research and practice to provide an up-to-date summary of the leading ideas in performance measurement, theory, and practice. This invaluable reference provides a comprehensive review of all information presently available about Measuring and evaluating learning and Performance, and Designing evaluation and Qualitative Performance Measurements. Hardcover • 448 pages • ISBN 978-0-470-19067-8 Usd $150.00/cad $165.00/£100.00/€129.00



Beyond change managementHow to achieve Breakthrough results Through conscious change leadership

second edition

Dean Anderson, Linda Ackerman Anderson

by providing a clear, intelligent framework of thinking and map for transformation, the authors provide change leaders and facilitators cru-cial support for action. Beyond Change Management includes new and ready-to-use worksheets, question-naires, guidelines, and assessment instruments.


The change leader’s roadmapHow to navigate your organization’s Transformation

second edition

Linda Ackerman Anderson, Dean Anderson

“Having applied this methodology for two years to manage change inside Microsoft, it has been instrumental in our ability to land change effectively, engage employees, and deliver results quickly.”—Pete Fox, general manager, Corporate Accounts, Microsoft U

Paperback • 400 pages isbn 978-0-470-64806-3 Usd $55.00/cad $61.00/£36.99/€47.90

Special savings when you order the

two-book set!

The change leader’s roadmap and Beyond change managementTwo-Book set

“This is the most complete change methodology we have found anywhere.”—Pete Fox, general manager, Corporate Accounts, Microsoft US

paperback w/Website 650 pages • ISBN 978-0-470-88013-5 Usd $80.00/cad $88.00/£55.00/€71.90

how to navigate your organization’s transformation

Linda ackerman anderson

dean anderson

Change Leader’s roadmap

Second edit ion

the

Beyond change management

how to achieve Breakthrough results through conscious change leadership

dean anderson

linda ackerman anderson

Second edit ion

Best Practices in Talent management

How the World’s leading corporations manage, Develop, and retain Top Talent

Marshall Goldsmith, Louis Carter, The Best Practice Institute

Comprehensive in scope, this book features more than 15 case studies and dozens of competency models, tools, instruments, and training material

from the world’s best global talent management systems and cam-paigns that show how they successfully implemented and maintained talent management programs. each case study includes tools, tem-plates, competency models, guidelines, and training materials that can easily transfer to the real-world work of HR professionals.Hardcover • 336 pages • ISBN 978-0-470-49961-0 Usd $95.00/cad $105.00/£60.00/€77.90

closing the execution gap

How great leaders and Their companies get results

Richard Lepsinger

Why can some companies get things done day-to-day and deliver consistent results? based on an exten-sive research from more than 400 companies, this book outlines five baseline factors critical for effec-tive execution and five factors that differentiate com-

panies that are most effective at executing plans and initiatives. It also explores the seven specific things leaders at all levels can do to close the execution gap in their company or team and help people get things done day-to-day. This is an essential guide for consistently executing effective plans and initiatives.Hardcover • 256 pages • ISBN 978-0-470-53130-3 Usd $45.00/cad $54.00/£30.99/€39.90

Tools of engagement

Presenting and Training in a World of social media

Tom Bunzel

“The main takeaway in this thorough and accessible book is the idea that today’s business and educational environments require a mash-up mentality. It takes a constantly changing blend of tools, techniques, and

strategies to achieve direct, immediate, and effective communication.” —Robert L. Lindstrom, former editor, Presentations and Multimedia Producer magazines; author, The BusinessWeek Guide to Multimedia Presentations

Trainers, consultants, and HR professionals need a resource for help-ing them apply social media technology to their meetings and training sessions. This resource shows how to get an online meeting scheduled, plan its contents, rehearse, prepare, deliver meaningful content over the web, and follow up with a strategic plan to take full advantage of all aspects of the event going forward. It also covers continuing the dialog with other online technologies and shows how mashing and social net-working can help train and teach.Paperback w/Website • 280 pages • ISBN 978-0-470-57394-5 Usd $45.00/cad $54.00/£30.99/€39.90

BEST PRACTICES

TALENTMANAGEMENT

HOW THE WORLD’S LEADING

CORPORATIONS MANAGE,

DEVELOP, AND RETAIN TOP TALENT

E D I T E D B Y

MARSHALL GOLDSMITH AND LOUIS C ARTER

A PUB LICATION OF THE B EST PRACTICE INSTITUTE


in

ClosingThe

exeCuTiongap RiChaRd

lepsingeRhow gReaT leadeRs and TheiR

Companies geT ResulTs

+ .........

P R E S E N T I N G A N D T R A I N I N G I N A W O R L D O F S O C I A L M E D I A

TOM BUNZEL

TOOLSENGAGEMENTOF




outsourcing Training and Developmentfactors for success

Judith Hale

this important resource provides expert guidance for helping Hr and training professionals understand and implement an out-sourced training program. it is filled with tips, tools, and

case studies that are targeted to help professionals attain real-world success. the book’s direction and guidance is based in part on the practical experience of human resource vice presidents and consultants from a variety of organizations and includes information from the experi-ences of training managers in firms who outsource all or major parts of the function.

free cd-rom with a wealth of tools, tips, and guidelines!

Hardcover w/CD-ROM • 192 pagesisbn 978-0-7879-7897-6 Usd $50.00/cad $59.99/£33.99/€43.90

Building effective Technical Training

How to Develop Hard skills Within organizations

William J. Rothwell, Joseph A. Benkowski

This resource goes beyond the typical book on technical training that simply discusses ways of developing training programs. The authors discuss ways to implement technical training in an organization and include such issues

as how to get the attention and buy-in of senior management and workers. Filled with real-life examples and proven techniques from successful technical trainings, this important book also includes the authors’ own lessons learned from professional lives dedicated to training.

Paperback w/CD-ROM • 384 pages • ISBN 978-0-470-42211-3 Usd $50.00/cad $54.99/£33.99/€43.90

Developing Technical Training

a structured approach for Developing classroom and computer-Based instructional materials

Third edition

Ruth Calvin Clark

an introduction to technical training, struc-tured lesson design, and all the instruc-tional design details for how to teach proce-dures, concepts, factual information, processes, and principles. It helps trainers organize the

lessons and courses and provides guidelines for delivering techni-cal training, either online or on paper. It also features exercises, tools, and seminar resources, all designed to help you design and deliver training more efficiently and effectively.Hardcover • 288 pages • ISBN 978-0-7879-8846-3 Usd $40.00/cad $43.99/£26.99/€34.90

sales chaos

Developing agility selling skills That Deliver value customers expect

Tim Ohai, Brian Lambert

Sales Chaos is a groundbreaking book address-ing how to coach sales trainers to adapt the competencies and roles of agility training. Tim ohai explores the new world of buying that is community to community rather than buyer

to seller and reveals how to overcome common barriers to achieve success. learn how to become sensitive to sales conditions that are minor fluctuations but may create disruptions later. Sales Chaos also maps out an agility strategy that focuses on the ability of the sales force to respond to changes in proper ways and in due time, and ability of the sales force to exploit changes and take advantage of them as opportunities.Paperback • 304 pages • ISBN 978-0-470-88601-4 Usd $45.00/cad $50.00/£30.99/€39.90

Demystifying Technical Training

Partnership, strategy, and execution

Wendy L. Combs, Bettina M. Davis

The Demystifying Technical Training book looks at the strategic and business aspects of technical training applicable to any corpo-rate setting and organizational size. Proven guidelines help readers identify and plan hard-skills training solutions.


t ech nical t r aining

PartnershiP, strategy and execution

Dem yst if y ing

W e n dy l . Co m b s and b e t t i n a m . dav i s

essential resources for training and hr professionals

fortify your sales force

leading and Training exceptional Teams

Renie McClay

“This is an excellent no-nonsense resource for the novice or seasoned sales leader, salesperson, or sales training professional. Jam-packed with valuable information from a variety of industry experts, this book is a must have for anyone responsible for enhancing the performance of their sales organization.”—Mary A. Elliott Bassett,

worldwide director, sales and customer training, Eastman Kodak Company


R e n i e M c C l a y

FORTIFY Sales Force

YOUR


“With its emphasis on measurement and implementation, this book covers areas that are too often neglected and makes a useful and practical contribution.”—PROFESSOR NEIL RACKHAM, author, SPIN Selling

E D I T O R

L E A D I N G

A N D T R A I N I N G

E X C E P T I O N A L

T E A M S



Performance architecture

The art and science of improving organizations

Roger Addison, Carol Haig, Lynn Kearny

This book, driven by the Performance Technology landscape model, provides a structure for anyone who needs to access tools and information to be used on the job to help achieve organiza-

tional results and build or increase their skills and knowledge in performance improvement. Focused on developing HPT practitioners at all three levels of the organization—worker, work, workplace—this user-friendly tool includes application exercises to help demystify models and make them accessible.Paperback • 200 pages • ISBN 978-0-470-19568-0 Usd $47.00/cad $52.00/£30.99/€39.90

Designing the smart organization

How Breakthrough corporate learning initiatives Drive strategic change and innovation

Roland Deiser Co-published with European Corporate Learning Forum

Filling a gap in the literature, this book offers an innovative interdisciplinary approach to

learning for corporate strategic development. Weaving togeth-er strategy, organization, and learning, this insightful title contains lessons from expert players and covers a broad spectrum of trans-formational learning projects. The text includes case studies from world-class organizations and features an instructor’s guide with a test bank, chapter-by-chapter guides, and lesson plans. This is an ideal resource for corporate learning professionals along the entire value chain of learning and executives, consultants, and academics.Hardcover • 352 pages • ISBN 978-0-470-49067-9 Usd $45.00/cad $50.00/£30.99/€39.90

employee engagement

a roadmap for creating Profits, optimizing Performance, and increasing loyalty

Brad Federman

There is clear and mounting evidence that employee engagement keenly correlates to individual, group, and corporate performance in areas such as retention, productivity, cus-tomer service, and loyalty. This timely treat-

ment provides a comprehensive framework, language, and process that genuinely connects “People” strategy with “business” strategy. It offers a research-based blueprint for looking at employee engage-ment with the same regularity and importance as any other aspect of the organization.Hardcover • 256 pages • ISBN 978-0-470-38815-0 Usd $52.00/cad $57.00/£33.99/€43.90

R O L A N D D E I S E R

OrganizationTHE SmartDesigning

HOW

BREAKTHROUGH

CORPORATE LEARNING

INITIATIVES DRIVE

STRATEGIC CHANGE AND

INNOVATION

strategic employee surveysevidence-based guidelines for Driving organizational success

Jack W. Wiley

Strategic Employee Surveys guides organizations in the most effective survey feedback and action planning processes.

“. . . does not get bogged down in statistical analyses, yet it features a healthy mix of the theoretical and the practical that works for the novice and the experienced survey pro-

gram manager alike.”— Thomas E. Mitchell, Vice President, Northern Trust Company


S T R AT E G I CE M P L OY E E

S U RV E Y SE V I D E N C E - B A S E D G U I D E L I N E S f o r

D R I V I N G O R G A N I Z AT I O N A L S U C C E S S

J A C K W. W I L E Y

meaningful Workplaces

reframing How and Where We Work

neal E. Chalofsky

based on a multiyear study, this book reveals the three major elements that combine to create a workplace environ-ment where people want to work. The elements are: It’s not about the perks, it’s about the culture; the organization supports the whole person and the whole person is engaged in the orga-

nization; and the organization is truly a community. The author shows how to build a strong and responsive HR function and provides guidelines for building an employee-engaged, high-performance, community-based culture. Hardcover • 208 pages • ISBN 978-0-470-40300-6 Usd $45.00/cad $54.00/£30.99/€39.90

Neal e. Chalofsky

How and WhereWe Work

Reframing

workplacesMeaningful

organizational intelligence

a guide to Understanding the Business of your organization for Hr, Training, and Performance consulting

Kenneth H. Silber, Lynn Kearny

Copublished with IsPI, this book pro-vides professionals with a clear, simple model for understanding the business of the organizations in which they work, analyzing organizational performance problems, and explaining their ideas

in business language. It includes a wealth of tools that help to identify the gaps in organization performance and communicate those gaps and their solutions to management in language that management understands.Hardcover • 320 pages • ISBN 978-0-470-47231-6 Usd $55.00/cad $61.00/£36.99/€47.90



rediscovering valueleading the 3-D enterprise to sustainable success

Geary A. Rummler, Alan J. Ramias, Cherie L. Wilkiins

this insightful book provides a management-focused view of what process guru geary rummler has learned about organizations since his land-mark Improving Performance.

With this book, you get practical guidelines for managers that want to capitalize on the entwined capabilities of process, technology, and people. this must-have resource lays out the success factors for effective process design, improvement, and management.


White space revisited

creating value Through Process

Geary A. Rummler, Alan J. Ramias Richard A. Rummler

Geary Rummler offers the follow-up volume to his best-selling guide for process and perfor-mance professionals. This book includes the essential methods, models, tools, and guidelines for creating business processes that align people,

process, and technology. It features a road map for creating a Process Managed organization and includes a management-friendly framework for developing a value-focused business Process architecture that exec-utives can use to drive strategy.Hardcover • 280 pages • ISBN 978-0-470-19234-4 Usd $60.00/cad $66.00/£42.50/€55.90

Creating Value

Through Process

White Space Revisited

G E A R Y A . R U M M L E R C O A U T H O R O F T H E B E S T- S E L L I N G B O O K

Improving Performance: How to Manage the White Space on the Organization Chart

A L A N J . R A M I A S

R I C H A R D A . R U M M L E R

improving Performance

How to manage the White space in the organization chart

Geary A. Rummler, Alan P. Brache

Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. now, in this revised and expanded new edition, Rummler and brache reflect on the key needs of organizations faced

with today’s challenge of managing change. With multiple charts, checklists, hands-on tools, and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, shell oil, and Citibank.Paperback • 256 pages • ISBN 978-0-470-36626-4 Usd $55.00/cad $60.99/£34.99/€44.90

virtual Team success

a Practical guide for Working and leading from a Distance

Richard Lepsinger, Darleen DeRosa

“Virtual Team success is a must have for anyone managing geographically-dispersed teams. DeRosa and Lepsinger bring experi-ence and credentials to guide us all through the labyrinth of problems that so often derail virtual teams. As our global busi-nesses become increasingly complex, I can’t

imagine a more timely or better resource.”—Jay Moldenhauer-Salazar, vice president, talent management, The Gap

To help organizations and leaders enhance virtual team per-formance, the book includes information on: key challenges, factors for success, characteristics of effective virtual teams, a model for success, effective practices, enhancing performance of low performing teams. Hardcover • 224 pages • ISBN 978-0-470-53296-6 Usd $50.00/cad $60.00/£33.99/€43.90

Designing mlearning

Tapping into the mobile revolution for organizational Performance

Clark n. Quinn

“Quinn takes you by the hand and leads you carefully and comprehensively through the m-learning maze of devices, models, examples, and designs, at the same time demonstrating that mobile learning is more than being about learning, but is also about performance.”—Jane Hart, founder &

CEO, Centre for Learning and Performance Technologies

Mobile is a powerful new tool for supporting organizational performance, including a wide-variety of learning opportunities including innovation, collaboration, research, and design. Mobile generates new products, services, and helps solve problems. Whether providing needed tools, augmenting learning, or con-necting individuals, mobile devices are empowering individuals and organizations.

This invaluable resource cap tures the resulting integrated approach and provides guidance for mobile learning regardless of device. Designing mLearning debunks the myths, defines the opportunity, presents examples, pro vides guiding principles, structures the design process, presents implementation consider-ations, and places mobile learning in the overall strategic picture. Designing mLearning is the definitive work on mobile learning design.

“Stop thinking mLearning is miniaturized eLearning. Just as digital video has enabled entirely new forms of entertainment and communication, mLearning enables powerful new (and old) performance solutions at very low costs. Clark omits the deafening hyperbole and delivers today’s best source of clear, complete, and useful mLearning guidance for us all.”—Michael Allen, CEO, Allen Interactions


VIRTUAL TEAM SUCCESS

DARLEEN DEROSA RICHARD LEPSINGER

A PRACTICAL GUIDE FOR WORKING

AND LEADING FROM A DISTANCE

Mobile is a powerful new tool for support-

ing organizational performance, including

a wide-variety of learning opportunities

including innovation, collaboration, research,

and design. Mobile generates new products,

services, and helps solve problems. Whether

providing needed tools, augmenting learning,

or connecting individuals, mobile devices are

empowering individuals and organizations.

Designing mLearning is a hands-on resource

that presents step-by-step guidance for

designing, delivering, and deploying mobile

solutions, covering both the background model

and pragmatic considerations for successfully

navigating mobile projects. The book takes

an integrated approach to mobile learning

regardless of the device used. Written by Dr.

Clark Quinn, a noted leader in the mLearning

revolution, Designing mLearning debunks com-

monly held myths about mLearning, defines

the myriad opportunities for mobile, contains

real-world, illustrative examples, includes

implementation concerns, and places mobile

learning in an overall strategic plan.

Designing mLearning is written for instruc-

tional designers, developers, media experts,

managers, and anyone with responsibility for

supporting performance in organizations.

While the focus is on the design of solutions,

the book addresses the critical organizational

issues to assist the larger agenda of mobilizing

the organization.

The information outlined in this groundbreak-

ing guide can be applied across the mobile

device spectrum and provides a systematic

and integrated suite of conceptual frameworks

to guide designers to pragmatic and effective

solutions.

THE AUTHOR

CLARK QUINN, Ph.D., leads learn-

ing system design through Quinnovation,

providing strategic solutions to Fortune 500,

education, government, and not-for-profit

organizations. An in-demand consultant and

speaker, he has previously held management

and academic positions. He is the author of

Engaging Learning, Designing e-Learning

Simulation Games.

Ph

oto

by

Jay

Cro

ss

mLearningDesigning

PRAISE FOR

Clark N. Quinn

Qu

inn

mLearningLearningDesigning

mLearning

De

sign

ing

TAPPING INTO THE

MOBILE REVOLUTION FOR

ORGANIZATIONAL PERFORMANCE

Essential resources for training and HR professionalsAn Essential Knowledge Resource

“Quinn takes you by the hand and leads you carefully and comprehensively through the m-learning maze of devices, models, examples, and designs, at the same time demonstrat-ing that mobile learning is more than being about learning, but is also about performance.”

—JANE HART, founder & CEO, Centre for Learning and Performance Technologies

“Stop thinking mLearning is miniaturized eLearning. Just as digital video has enabled entirely new forms of entertainment and communication, mLearning enables power-ful new (and old) performance solutions at very low costs. Clark omits the deafening hyperbole and delivers today’s best source of clear, complete, and useful mLearning guidance for us all.”

—MICHAEL ALLEN, CEO, Allen Interactions

“The future is mobile. It will rock you more than the web did. And Clark Quinn has written the missing manual.”

—JAY CROSS, CEO, Internet Time, and author, Informal Learning

“Those of us in learning and development know we spend a disproportionate amount of time on formal training, missing opportunities to support workers where real learn-ing occurs: in work, every day. With a wealth of examples, Clark Quinn provides a clear, useful guidebook for using 21st-century tools to support our performers as they enact their work and apply new learning.”

—JANE BOZARTH, Ed.D., author, Social Media for Trainers and Better Than Bullet Points

“Yes, this is a handy book about mobile learning and support. But it’s also a thoughtful nudge towards rethinking what we mean when we say we are educators.”

—ALLISON ROSSETT, San Diego State University

“Clark Quinn sets the pace for a swift race toward mobile everything. His thought- leadership and focus on solutions that work make him the one to watch, to read, and to learn from now!”

—MARCIA CONNER, advisor in business culture and collaboration, co-author of The New Social Learning: A Guide to Transforming Organization Through Social Media

Register at www.pfeiffer.com/email for more information on our publications,authors, and to receive special offers.

TRAIN ING AND DEVELOPMENT

www.pfeiffer.comJoin Us atPfeiffer.com

mLearningDesigning

(Continued on back flap)

(Continued from front flap)

Jacket design by Jeff Puda

new



The Training measurement Book

Best Practices, Proven methodologies, and Practical approaches

Josh Bersin

learn about one of the most diffi-cult challenges in corporate learn-ing and development—the topic of measurement. This is your how-to guide on making learning mea-surement more effective, efficient,

and business-aligned. explaining the specific best practices identified through the author’s WhatWorks research pro-cess, this book identifies pragmatic, actionable, specific best practices, processes, and methodologies for practical solu-tions to training measurement.

• Explores how to obtain consistent information about the training function to help tune and optimize the organiza-tion

• Examines how leaders can analyze and report the busi-ness value of training to the organization

• Includes information about how training managers can monitor the alignment and contribution to overall busi-ness goals


Training Workshop essentials

Designing, Developing, and Delivering learning events That get results

Robert W. Lucas

This important book offers trainers an effective and efficient approach for designing training workshops and sessions that incorporate concepts from research on how the human brain best obtains, retains, and

recalls information. Includes information on selecting a topic specifically to address audience needs and provides a step-by-step guidance for creating an effective outline, designing and developing support materials, selecting appropriate location (to include equipment and furnishings), and provide tips for presenting the content to learners in a creative and professional manner.Paperback • 464 pages • ISBN 978-0-470-38545-6 Usd $52.00/cad $57.00/£33.99/€43.90

getting your money’s Worth from Training and Developmenta guide to Breakthrough learning for managers

Andrew McK. Jefferson, Roy V. H. Pollock, Calhoun W. Wick

this book provides a practical guide on how to get the most from a learning and development program. offering proven tools that help training participants get the most from the programs, this insightful resource explains how to create an environment that supports the participant’s successful transi-tion from program learning to producing valuable results. the tools and methods present a formula for success that will add value to virtually any learning and development initiative.


aligning Training for results

a Process and Tools That link Training to Business

Ron Drew Stone

“Ron’s book is a much-needed contribution to the training profession and provides a refreshing view of how a results-centered training process should function. His process provides the guidance to initiate and sustain alignment with the business, and his tools and templates provide the how-to.”—Stephen M. R. Covey, best-selling author of The Speed of Trust

What makes some training programs successful while others produce disap-pointing results? The answer, says author Ron stone, lies in the processes trainers employ to determine needs, design and develop programs, deliver the training, and partner to get business results. In Aligning Training for Results stone provides a potent, comprehensive, and versatile resource to help guide trainers through assessing, designing, and delivering training solutions that achieve real and measurable results.Hardcover w/CD-ROM • 256 pages • ISBN 978-0-470-18175-1 Usd $55.00/cad $61.00/£33.99/€43.90

a Practical guide to Training and Development

assess, Design, Deliver, and evaluate

Michael Moskowitz

A How-To for the Entire Training Process—from Assessment to Evaluation.

This book offers a clear, comprehensive, step-by-step approach, with practical and proven strategies, tools, and techniques that show how to implement the entire training process. based on 30 years of experience,

comprehensive review of the literature and research of the field, and more than 20 years instructing a survey course on training and development, this book will show you how to identify and fulfill training needs and evaluate training’s impact on the organization.

• Contains two new research studies that offer a new analysis of training

• Provides a theoretical, strategic, and practical foundation of “how to” information for assessing, designing, delivering, and evaluating training




mastering the instructional Design Processa systematic approach

fourth edition

William J. Rothwell, H. C. Kazanas

Mastering the Instructional Design Process has become a classic in the field guiding professionals, trainers, and students step-by-step through all aspects of the

instructional design process.

the fourth edition of this classic text has been completely revised and updated and is based on the instructional design competencies of the international board of standards of performance and instruction (ibstpi). the book identifies the core competencies of instructional system design and presents them in a way that helps to develop these compe-tencies and apply them successfully in real-world settings. this comprehensive resource covers the full range of topics for understanding and mastering the instructional design process including: detecting and solving human performance problems; analyzing needs, learners, work settings, and work; establishing performance objectives and performance mea-surements; delivering the instruction effectively; and manag-ing instructional design projects successfully.

Mastering the Instructional Design Process is a must-have book in your library that reflects the most current information and changes in the state of the art of the instructional design profession.

Hardcover w/CD-ROM • 528 pages isbn 978-0-7879-9646-8Usd $75.00/cad $83.00/£50.00/€65.90

The Trainer’s Handbook

Updated edition

Karen Lawson

Today’s trainers need to do more in less time and with fewer resources. This book offers a step-by-step guide for the training process and contains tips on assessing the needs of participants, keeping training learner-centered, incorporating activities

into training, and closing sessions creatively. new content shows how to train successfully in a down economy and includes a new Instructor’s Guide. The guide is filled with worksheets, checklists, and assessments—reproducible on the accompanying CD-RoM—that are designed to be flexible so trainers can plan their own paths to success.

“My recipe for a great lesson design is two parts content development and one part Trainer’s Handbook. I always find something I can use in this great, and much used, reference book.”—Steve Sugar, coauthor, Games That Boost Performance

Paperback w/ online data • 360 pages • ISBN 978-0-470-40304-4 Usd $58.00/cad $64.00/£36.99/€47.90

Handbook of Human Performance Technology

Principles, Practices, and Potential

Third edition

James Pershing, Editor, Foreword by Harold D. Stolovitch and Erica J. Keeps

Here is the latest on organizational change, evaluation, instructional design, and motivation. This new edi-

tion features breakthrough chapters on “performance technol-ogy in action” and addresses many new topics in the field, such as certification, six sigma, and communities of practice.Hardcover w/CD-ROM • 1408 pages • ISBN 978-0-7879-6530-3 Usd $90.00/cad $98.99/£60.00/€77.90

The art and science of 360 Degree feedback

second edition

Richard Lepsinger, Anntoinette D. Lucia

This second edition of the best-selling book includes research and informa-tion that more accurately reflects who is using 360-degree feedback and where and how it is being used. In addition, the authors incorporate infor-mation about the impact of advances in

technology and the more global and virtual work environment. Included are case examples, tips, and pointers on preparing 360-degree feedback and information on how to implement it.Hardcover • 320 pages • ISBN 978-0-470-33189-7 Usd $50.00/cad $55.00/£33.99/€43.90

advanced Presentations by Design

creating communication That Drives action

Andrew Abela

This revolutionary guide can be used effectively for communicating complex data, controversial recommendations, and large amounts of information for today’s advanced presentation needs. based on the latest research,

this book provides a solid empirical foundation for its recom-mendations, such as which charts to use under what conditions, how to sequence your material, how to lay out your slides, and much more.Paperback • 224 pages • ISBN 978-0-7879-9659-8 Usd $47.00/cad $52.00/£31.99/€41.90



a Practical guide to needs assessment

second edition

Kavita Gupta, updated and expanded by Catherine M. Sleezer and Darlene F. Russ-Eft

Filled with how-to information, tips, and case studies, this book shows how to use data-based needs assessments to frame people-related problems and performance, improvement opportunities to obtain sup-

port from those who are affected by the changes, make effective decision, and increase efficiency.Hardcover w/CD-ROM • 352 pages • ISBN 978-0-7879-8272-0 Usd $58.00/cad $63.99/£36.99/€47.90

Building expertise

cognitive methods for Training and Performance improvement

Third edition

Ruth Colvin Clark

building expertise is a key source of competitive advantage in the knowledge economy. Building Expertise meets this challenge by providing a guide for instruc-tional designers, course developers, and technical communicators interested in using

research-based psychological theory to build effective training materials. Clark summarizes cognitive theories concerning working memory, long-term memory, and attention and describes instruc-tional methods for each.Hardcover • 512 pages • ISBN 978-0-7879-8844-9 Usd $40.00/cad $44.00/£26.99/€34.90

first Things fast

a Handbook for Performance analysis

second edition

Allison Rossett

This thoroughly revised classic provides guidelines for HR and Training profes-sionals on how to quickly determine performance needs before investing pre-cious time and resources. When trainers, consultants, and problem-solvers need to figure out what’s wrong with an organiza-

tion—and need a solution fast—they need this book. Hardcover • 320 pages • ISBN 978-0-7879-8848-7 Usd $50.00/cad $57.00/£33.99/€43.90

Building Business acumen for Trainers

skills to empower the learning function

Terrence L. Gargiulo, Ajay M. Pangarkar, Teresa Kirkwood, and Tom Bunzel

Presented in an interactive format and replete with tools and templates, this com-prehensive book will help trainers become successful in the business world.

• Demystifies the language of business with practical advice

• Shows you how to build strong partnerships with the business to help it achieve its objectives

• Uses a wealth of interactive tools, case studies, self-assessments, and exercises—all available on CD-RoM—which help training and development professionals move beyond the classroom and fine tune their business acumen.

Hardcover w/CD-ROM • 416 pages • ISBN 978-0-7879-8175-4Usd $55.00/cad $59.99/£36.99/€47.90

The Trainer’s Balanced scorecard

a complete resource for linking learning to organizational strategy

Ajay M. Pangarkar, Teresa Kirkwood

The balanced scorecard framework pro-vides an opportunity for management and workplace learning and performance professionals to communicate through a common language, establish realistic and measurable targets, and align and support

the rest of the organization in a strategic way. This book provides proven guidance and customizable tools to measure the role of learning and performance, link it to organizational objectives, and communicate to management results in a common language.Paperback w/ Website • 420 pages • ISBN 978-0-7879-9658-1 Usd $50.00/cad $55.00/£33.99/€43.90

appreciative inquirychange at the speed of imagination

second edition

Jane Magruder Watkins, Bernard J. Mohr, Ralph Kelly

explore how the appreciative inquiry process helps od and Hr professionals tap into inspir-ing “high point” accounts of

personal or collective capacity. this updated new edition puts the focus on how ai really works and adds guide-lines on how to apply ai in a variety of organizational situations and for a variety of initiatives such as coaching, leadership development, strategic planning, and team-building. it contains tools and other resources to help with immediate use in the workplace and new and updated case studies that show how it really works.


INQUIRYA P P R E C I AT I V E

CHANGE AT THE SPEED OF IMAGINATION

JANE MAGRUDER WATKINS BERNARD MOHR RALPH KELLY

S E C O N D E D I T I O N



accelerating your Development as a leadera guide for leaders and their managers

Robert Barner

“Effective leadership continues to be the most critical component to business success while remaining one of the most elusive concepts to understand. Dr. Barner has taken this complex subject and made it meaningful to

leaders while providing helpful insights for practitioners. Through simple and practical techniques, this book provides a road map for accelerating leadership development and building a personal brand for success. Whether you’re a busi-ness leader or an executive coach, this book will serve as a catalyst to improving your own effectiveness and that of those you touch.”—Kirk Thor, Ph.D., vice president, Talent Management, JC Penney

Accelerating Your Development as a Leader helps to demystify the process of high-potential leadership devel-opment and translate this process into a well-defined plan of action. in this groundbreaking book, robert barner—an expert on leadership development—outlines a powerful five-step process for increasing leaders’ readi-ness to assume next-level assignments. leaders will find that they can use these steps to identify and clearly define their development goals, assess their own prog-ress in development, extract the most from developmen-tal assignments, improve their organizational brands, and make mid-course corrections to their planning process.

this book is highly recommended for anyone who is attempting to strengthen their leadership talent pipeline and develop a more systematic approach to leadership development and coaching.


A Guide for LEADERS and their MANAGERS

LeaderAccelerating Your

Development as a

ROBERT BARNER, Ph.D.

facilitative coaching

a Toolkit for expanding your repertoire and achieving lasting results

Dale Schwarz, Anne Davidson Foreword by Roger Schwarz

This informative resource offers over 70 exercises, along with tips and tools for expanding the professional coach’s rep-ertoire and includes a full range of inter-

ventions. step-by-step guidance on how to use these innovative methods with clients is also laid out. based on the skilled Facilitator model developed by best-selling author Roger schwarz, this land-mark title is ideal for coaches who are looking for advanced alterna-tive approaches to helping their clients get “unstuck” when dealing with obstacles.Paperback • 460 pages • ISBN 978-0-470-19243-6 Usd $52.00/cad $57.00/£33.99/€43.90

rapid instructional Design

learning iD fast and right

second edition

George M. Piskurich

This updated and revised edition of the popular guide to learning the processes of instructional design addresses such topics as learning analysis,

RoI, and asynchronous and synchronous e-learning. The book includes fresh examples of storyboards, new tools and test ques-tions, and professional commentary and case studies from practic-ing instructional designers. Paperback • 512 pages • ISBN 978-0-7879-8073-3 Usd $50.00/cad $54.99/£33.99/€43.90

rapid Training Development

Developing Training courses fast and right

George M. Piskurich

This book provides no-nonsense, highly efficient techniques for a variety of typical training process-es, including classroom and on-the-job training, and mentoring. It shows how to use these tech-

niques in a variety of delivery systems, including computer-based and mobile learning and addresses other development techniques that can augment rapid course development methods. Training and development practitioners will appreciate the book’s case examples of how each technique is applied.Paperback • 192 pages • ISBN 978-0-470-39977-4 Usd $55.00/cad $61.00/£36.99/€47.90

efficiency in learning

evidence-Based guidelines to manage cognitive load

Ruth Clark, Frank nguyen, John Sweller

explore the most effective ways to use the three fundamental communications of training: visuals, written text, and audio. Regardless of how you are delivering your training materials, the book’s

methods are easily applied to your lesson presentations, handouts, reference guides, or e-learning screens.Hardcover w/CD-ROM • 416 pages • ISBN 978-0-7879-7728-3 Usd $55.00/cad $60.99/£36.99/€47.90

Job aids and Performance support

moving from knowledge in the classroom to knowledge everywhere

Allison Rossett, Lisa Schafer

learn new ways of defining job aids, gain approaches that broaden opportunities to employ them, and acquire strategies to improve their

quality. You’ll get step-by-step support and practical, proven, and thoughtful guidance on selection, design, and evaluation of job aids and performance and decision support tools.

free cd-rom with examples and templates for dozens of workplace needs and environments!Hardcover • 240 pages • ISBN 978-0-7879-7621-7 Usd $60.00/cad $65.99/£42.50/€55.90



Handbook of Workplace assessment

John C. Scott, Douglas H. Reynolds

“The Handbook of Workplace assessment is a book you will find yourself reaching for time after time as we all navigate through the demands of attracting, developing, and retaining talent. The authors and editors capture, in practical terms, how companies can effectively leverage assessment techniques to successfully manage talent and

achieve business goals.”—Jennifer R. Burnett, senior vice president, Global Staffing and Learning Talent Assessment for Selection and Development, Bank of America


Professional PracticeS E R I E S

T H E

A Publication of the Society for Industrial and Organizational Psychology

John C. ScottDouglas H. ReynoldsEDITORS

Handbook ofWorkplaceAssessmentEvidence-Based Practices for Selecting and Developing Organizational Talent

advancing executive coachingsetting the course for successful leadership coaching

Gina Hernez-Broome, Lisa A. Boyce, Editors

“Rich in content, this book is an impressive and varied review of the field of coaching from a notable assembly of authors. It is thought provoking yet practical, and represents an important

contribution to a fast-moving field. A must read for any-one interested in executive coaching and all organiza-tions that want to implement coaching.”—Marshall Goldsmith, executive coach and author of the New York Times best sellers, MOJO and What Got You Here Won’t Get You There

for those who coach leaders, explore the most criti-cal issues impacting the future of leadership coaching as an organizational development initiative. in addition to the introductory chapter that provides an overview of the book, the 16 contributed chapters are grouped into three sections with the final chapter providing a review of the major themes in the volume with a dis-cussion integrating the global discussions and future directions for leadership coaching.

“This excellent book on executive coaching takes the reader on an exciting journey of discovery and explores the link between practice and research. A great resource for HR professionals and coaches.”—Professor Stephen Palmer, Ph.D., director of the Coaching Psychology Unit, City University, London, UK


going global

Practical applications and recommendations for Hr and oD Professionals in the global Workplace

Kyle Lundby, Editor; with Jeffrey Jolton Copublished with SIOP

This book uses the employee lifecycle as an underlying organizing framework and examines critical phases in I/o practice and the employee lifecycle (e.g., selection/

placement, performance management/development, ongoing organiza-tional performance). It also shows how they are manifested in a global and culture-spanning space. Throughout, practical advice is offered by those who have engaged clients globally in each of these phases.Hardcover • 464 pages • ISBN 978-0-470-52533-3 Usd $80.00/cad $88.00/£55.00/€71.90

strategy-Driven Talent management

a leadership imperative

Rob Silzer, Ben E. Dowell

Recruit and Retain Exceptional Leaders!

Professionals are searching for an integrated approach to building and sustaining leadership talent. This volume in the sIoP Professional Practice series provides an up-to-date perspective on current talent

management practices in business organizations. bringing together a collection of thought leaders and managers from noted organizations, this book presents state-of-the-art ideas, best practices, and guidance on how to recruit, select, assimilate, develop, compensate, and retain exceptional leaders.Hardcover • 928 pages • ISBN 978-0-7879-8847-0 Usd $75.00/cad $83.00/£50.00/€65.90

Performance management

Putting research into action

James W. Smither, Manuel London

a new volume in the SIOP Professional Practice Series, this book contains a broad range of performance management topics, offers sound recommendations grounded in research, and many examples from a variety

of organizations. In addition to offering state-of-the-art descrip-tions of performance management needs and solutions, this book provides empirical bases for recommendations, demon-strates how performance management tracks and helps pro-mote organizational change, and exams critical issues.Hardcover • 704 pages • ISBN 978-0-470-19232-0 Usd $75.00/cad $83.00/£50.00/€65.90


T H E

Rob SilzerBen E. DowellEDITORS

A Leadership Imperative


Strategy-Driven Talent Management

Technology-enhanced assessment of Talent

nancy T. Tippins, Seymour Adler, Editors

This new volume provides research-based guidelines to help practitioners make better decisions on using technology to assess talent at all levels of the organi-zation and for a full range of applications, from entry-level selection to senior-level succession and talent management.



T H E

Nancy TippinsSeymour AdlerEDITORS


Technology-EnhancedAssessment of Talent


T h E

Kyle Lundby Editor

With Jeffrey Jolton


Going GlobalPractical Applications and Recommendations for HR and OD Professionals in the Global Workplace


T H E


Gina Hernez-BroomeLisa A. BoyceEDITORS

AdvancingExecutiveCoachingSetting the Course for Successful Leadership Coaching



learning in 3Dadding a new Dimension to enterprise learning and collaboration

Karl M. Kapp, Tony O’Driscoll

“Kapp and O’Driscoll nailed it. The right balance of case studies, theories, and practical advice for any organization pursuing the use of virtual worlds for learning. If you are interested in vir-tual worlds for learning and collaboration, this book is for you.”—David A. Manning, manag-ing partner, Performance Development Group

this ideal resource describes how learning needs to be adapted to 3d environments and includes the tools learning and development professionals will need in order to advance 3d learning within their organizations.


Karl M. Kapp / Tony O’Driscoll

Learning inEssential resources for training and HR professionals

Adding a New Dimension to Enterprise Learning and Collaboration

How the Immersive Internet will shape the future of learning and work within the Enterprise

/

The complete guide to simulations and serious games

How the most valuable content Will Be created in the age Beyond gutenberg to google

Clark Aldrich

Discover the world of learning through simulations!

This exciting work offers designers a new way to see the world, model it, and present it through simulations. a

groundbreaking resource, it includes a wealth of new tools and terms and a corresponding style guide to help understand them. The author—a globally recognized industry guru—covers topics such as virtual experiences, games, simulations, educational simulations, social impact games, practiceware, game-based learning/digital game based learning, immersive learning, and serious games. This book is the first of its kind to present definitions of more than 600 simulation and game terms, concepts, and constructs.Hardcover • 576 pages • ISBN 978-0-470-46273-7 Usd $90.00/cad $99.00/£60.00/€77.90

The new virtual classroom

evidence-Based guidelines for synchronous e-learning

Ruth Colvin Clark, Ann Kwinn

Interested in proven methods for using the diverse features of the virtual classroom (VC) in ways that promote learning? Unlike other books that focus only on the

“how-tos” of the virtual classroom, this resources offers guidelines on how to use features of the VC based on experimental evidence and linked to the psychological processes of learning.Hardcover w/CD-ROM • 304 pages • ISBN 978-0-7879-8652-0 Usd $50.00/cad $54.99/£33.99/€43.90

informal learning

rediscovering the natural Pathways That inspire innovation and Performance

Jay Cross

“In an outsourced, automated age, infor-mal learning has become the key to high performance and personal fulfill-ment. Jay Cross has written the very

best primer on this woefully neglected topic. This is a book for both sides of your brain!”—Daniel H. Pink, author, A Whole New Mind

Most learning on the job is informal. This book offers advice on how to support, nurture, and leverage infor-mal learning and helps trainers to go beyond their typical classes and programs in order to widen and deepen their reach. The author reminds us that we live in a constantly changing and distracting workplace. He guides us through the plethora of digital learning tools that workers are now accessing through their comput-ers, PDas, and cell phones.Paperback • 320 pages • ISBN 978-0-7879-8169-3 Usd $42.00/cad $45.99/£26.99/€34.90

Designing online learning with flash

David Richard Moore

Designing Online Learning with Flash gives training professionals, the first how-to guide for design-ing and developing well-structured instruction for web delivery using adobe Flash®. This useful tool

offers step-by-step instruction for developing Flash tuto-rials for teaching facts, concepts, principles, and proce-dures using a well-tested model.Paperback • 336 pages • ISBN 978-0-470-32263-5 Usd $60.00/cad $66.00/£42.50/€55.90

graphics for learning

Proven guidelines for Planning, Designing, and evaluating visuals in Training materials

second edition

Ruth Clovin Clark, Chopeta Lyons

are you getting the most learning value from visuals? Thoroughly revised and updated, the second edition of

the best-selling book summarizes guidelines for best use of graphics for instruc-tional materials, including multimedia, texts, classroom aids, and slides used for briefings. These guidelines are based on updated scientific research and contain illustrative examples, including examples for readers without a background in psychology. The authors help trainers tie graphics into their lesson topics and include facts, concepts, processes, procedures, and principles. The book discuss-es technical and environmental issues (such as bandwidth or screen size) that will influence how instructional professionals can apply the guidelines.Paperback • 420 pages • ISBN 978-0-470-54744-1 Usd $65.00/cad $78.00/£45.00/€57.90


GRAPHICS

RUTH COLVIN CLARK CHOPETA LYONS

CLARK

LYONS

LearningforProven Guidelines for Planning,

Designing, and Evaluating Visuals in Training Materials

SECOND EDITIONSECOND



The online learning idea Book

95 Proven Ways to enhance Technology-Based and Blended learning

Patti Shank, Editor

Filled with techniques, tools, tips, examples, resources, and dozens of “great ideas,” this invaluable resource helps people who are look-ing to build online instructional materials—or

improve existing materials—discover and implement what the best and brightest in industry and education are doing to make online learning more engaging and compelling. Increase your know-how in the follow-ing areas:

• Look and Feel: how to increase ease-of-use

• Graphics and Multimedia: how to make instructional graphics engaging and compelling

• Activities: how to make instruction itself engaging and compelling

• Tools: how to use a variety of online tools

• Instructional Design: how to design better and faster.Paperback • 380 pages • ISBN 978-0-7879-8168-6 Usd $50.00/cad $54.99/£33.99/€43.90

The e-learning Handbook

Past Promises, Present challenges

Saul Carliner, Patti Shank

Take a comprehensive and state-of-the-art look at the economic, technological, design, economic, evaluation, research, and philosophical issues of e-learning. This book is packed to the gills with original contributions from the world’s foremost

e-learning experts. a timely reference for all e-learning decision makers in educational settings. Hardcover • 560 pages • ISBN 978-0-7879-7831-0 Usd $75.00/cad $82.99/£50.00/€65.90

e-learning and the science of instructionProven guidelines for consumers and Designers of multimedia learning

second edition

Ruth Clovin Clark, Richard E. Mayer

essential information for select-ing, designing, and developing asynchronous and synchronous

e-learning courses. based on scientific theory of how people learn, this new edition includes guidelines on the best use of text, visuals, and audio; the optimal amount and type; the best use of communication tools for collaborative learning; lesson design techniques to build problem-solving skills; using games and simulations; and virtual coaches to improve learning.

Hardcover w/CD-ROM • 496 pages isbn 978-0-7879-8683-4 Usd $55.00/cad $54.99/£36.99/€47.90

Best of The elearning guild’s learning solutions

Top articles from the emagazine’s first five years

Bill Brandon, Editor

From the e-learning Guild—the training industry’s largest, most active e-learning community. Taking a unique approach, this book covers the most common

technologies such as authoring tools, XMl, and storyboarding, it also includes more cutting-edge technologies such as mobile e-learning and reusable learning objects. You’ll also get access to a companion webpage with never-before-published tips, tricks, and techniques from several of the contributors so you can continue to stay up-to-date on the latest technologies.Paperback • 416 pages • ISBN 978-0-470-23962-9 Usd $50.00/cad $60.99/£33.99/€43.90

michael allen’s online learning library: successful e-learning interface

making learning Technology Polite, effective, and fun

Michael W. Allen

This book is an easy-to-read and practical guide to designing powerful, learner-

centric e-learning.

• Offers dozens of worked examples

• Contains information on topics such as analyzing the perfor-mance need, defining objectives, creating skill hierarchies, focusing on the learning experience, scoping and sequencing, overview of interactivity and its essential components.

• Includes access to a Website offering additional, interactive content


gadgets, games and gizmos for learning

Tools and Techniques for Transferring know-How from Boomers to gamers

Karl M. Kapp

Take a realistic look at how today’s hot-test consumer technology devices and applications help organizations win the talent war. This book offers practical

and innovative solutions to the impending knowledge transfer problem between baby boomers and the next generation called

“gamers”. The book outlines how gamer values such as using cheat codes, gadgets, games, and wanting to be constantly con-nected can be exploited as methods for moving information from boomers to gamers. Hardcover • 448 pages • ISBN 978-0-7879-8654-4 Usd $60.00/cad $65.99/£42.50/€55.90

E-LEARNING L i b ra r y

Michael Allen’s

SUCCESSFUL

INTERFACEMaking Learning

Technology Polite,

Effective, and Fun

E LEARNING



a Practical guide to Job analysisErich P. Prien, Leonard D. Goodstein, Jeanette Goodstein, Louis G. Gamble Jr.

presenting the first book that provides Hr professionals with a context for understanding the importance of doing a proper job analysis together with a step-by-step guide to conducting such an analysis. this unique guide contains a series of eight ready-to-use templates that provide the

basis for conducting job analyses for eight different levels of job families, from the entry-level to the senior manager/executive.


Using individual assessments in the Workplace

a Practical guide for Hr Professionals, Trainers, and managers

Leonard D. Goodstein, Erich P. Prien

Gain a highly accessible, nontechnical primer that leads potential users and consumers of assessments through a process of how to under-stand and use individual assessments. every tech-nical concept is explained in everyday language

and knowledge of statistics is not required. It also provides information on assessing and qualifying potential providers of individual assess-ments when they are contracted for individual assessment services.Hardcover • 240 pages • ISBN 978-0-7879-8256-0 Usd $45.00/cad $49.99/£30.99/€39.90

The employee Benefits answer Book

an indispensable guide for managers and Business owners

Rebecca Mazin

Clear, concise, and comprehensive, this essential resource will help managers create coherent policies based on a clear-er understanding of all employee benefits. organized by topical area, The Employee Benefits Answer Book includes practical

information needed for responding to issues that arise in day-to-day business. Topics discussed include the benefits package, PTo, enrollment and changes, medical, dental, and vision plan basics; Fsas, transportation, and tuition assistance programs, life insurance and disability, CobRa, and cost control.Paperback • 272 pages • ISBN 978-0-470-52515-9 Usd $35.00/cad $39.00/£23.99/€30.90

Hiring success

The art and science of staffing assessment and employee selection

Steven Hunt

a comprehensive guide for using staffing assessments to hire the best employees, including why assessments work, the value they provide for improving the accuracy and efficiency of selection deci-sions, and how to effectively incorporate

them into a company’s hiring process. Hiring Success helps you understand how these tools work, their strengths and weak-nesses, and why companies are using them to guide hiring decisions. Paperback • 304 pages • ISBN 978-0-7879-9648-2 Usd $40.00/cad $43.99/£26.99/€34.90

evaluating Human resources Programs

a 6-Phase approach for optimizing Performance

Jack E. Edwards, John C. Scott, nambury S. Raju Copublished with SHRM

a groundbreaking, practical guide to evaluating any type of human resource program. This book covers identifying the participants in the program evalua-

tion, gaining buy-in, and developing the evaluation questions that will guide the evaluation. You’ll learn to plan the evaluation, select optimum data collection methods, create a database, con-duct the analyses, and crystallize the results into a meaningful presentation.Hardcover • 288 pages • ISBN 978-0-7879-9487-7 Usd $40.00/cad $43.99/£26.99/€34.90

EmployEE BEnEfits

An Indispensable Guide for Managers and Business Owners

R e B e c c A M A z I n

AnswErBook


retreats That Work

everything you need to know about Planning and leading great offsites

expanded edition

Merianne Liteman, Sheila Campbell, Jeffrey Liteman

Create offsite retreats that get results and rave reviews from participants with this greatly

expanded and updated version of the best-selling original. It contains 47 new activities, more information about how to design and lead retreats, and additional suggestions for how to recover when things go wrong. It also includes a CD-RoM so you can print out chapters for distribution to key leaders, duplicate templates, and produce handouts for specific exercises.Paperback w/CD-ROM • 560 pages • ISBN 978-0-7879-8275-1 Usd $55.00/cad $60.99/£36.99/€47.90



The consultant’s Quick start guide

an action Plan for your first year in Business

second edition

Elaine Biech

Written by renowned consultant and best-selling author, elaine biech, this updated revision is the go-to guide for all consultants. It includes practi-

cal guidelines, addresses how to deliver better service through better planning, and clearly shows how to run a business more profitably and more predictably. addressing the most recent changes to the consulting field, this new edition includes information on: • Discerning how much will clients pay • Creating and writing successful business plans • Keeping electronic accounting records • Determining your market niche • Creating a dynamic marketing plan and Website.Paperback • 280 pages • ISBN 978-0-470-37231-9 Usd $35.00/cad $39.00/£23.99/€30.90

Best Practices in organization Development and change

culture, leadership, retention, Performance, coaching

Louis Carter, David Giber, Marshall Goldsmith, Editors

Learn from experts at the world’s top organizations!

Best Practices in Organization Development and Change is a state-of-the-art resource that presents the most important ideas and effec-

tive strategies from experts and top companies in the field. Comprehensive in scope, the book addresses the five most important organization development or human resource devel-opment (oD/HRD) topics—organization development and change, leadership development, recruitment and retention, performance management, and coaching and mentoring—and offers a practical framework for design, implementation, and evaluation. It includes best-practice case studies from 17 lead-ing organizations that have achieved their change objectives.

You’ll benefit from expertise at trend-setting companies such as: Kraft Foods, smithkline beecham, Westinghouse, sun Microsystems . . . and many more!

“An extremely important volume with useful contextual perspectives plus vivid and important case studies of companies that know what they’re doing to lead change.”—Warren Bennis, author, On Becoming a Leader and Organizing Genius

Paperback w/CD-ROM • 640 pages • ISBN 978-0-470-60455-7 Usd $95.00/cad $105.00/£65.00/€83.90

The Business of consultingThe Basics and Beyond

second edition

Elaine Biech

Everything You Always Wanted to Know about Consulting but Were Afraid to Ask!

there is more to consulting than just being a good consultant. You’ve got to success-fully manage your business. Updated with fresh insights, new tools and models, and many new templates and sample forms, this new edition of the best-selling book provides an indispensable resource for running an effective consulting business. it includes actual tools and techniques you need in order to pursue a successful and profitable career in the world of consulting. master consultant elaine biech shows you how to: develop a business plan, market your business, charge for your services, build a client relationship, grow your consulting business, ensure your continued professional growth, make money in the profession, and much more.

Elaine Biech is president and managing principal of ebb associates, inc., a strategic implementation, leadership development, and experiential learning consulting firm. Her clients include the american society for training and development, Hershey chocolate, the irs, the U.s. navy, mcdonald’s corp., marathon oil, and pricewaterhousecoo-pers. Known as the trainer’s trainer, she has been featured in dozens of publications, including the Wall Street Journal and Fortune Magazine.

free cd-rom with customizable worksheets and forms!Hardcover w/CD-ROM • 340 pages

isbn 978-0-7879-9464-8 Usd $55.00/cad $60.99/£36.99/€47.90

The Performance consultant’s fieldbook

Tools and Techniques for improving organizations and People

second edition

Judith Hale

This book helps trainers, training managers, and internal and external consultants working in partnership with their clients to identify barriers

to performance, explore a suite of solutions, and work collabora-tively to get new procedures, technology, behaviors, and ideas adopted. It details the techniques performance consultants need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. This book helps to: • Analyze an organizational environ-ment • Diagnose performance problems • Identify barriers to performance • Select appropriate interventions • and Measure intervention success. What’s more, it includes a new section on understanding costs and cost drivers.Paperback w/CD-ROM • 300 pages • ISBN 978-0-7879-8534-9 Usd $55.00/cad $60.99/£36.99/€47.90



Practicing organization Developmenta guide for leading change

Third edition

William J. Rothwell, Jacqueline M. Stavros, Roland L. Sullivan, Arielle Sullivan, Editors

“Nowadays a good road map is needed to navigate all the roads, and this book does a great job of telling the reader of the variety of destinations that can be reached and how to reach them . . .

this book is as complete a compendium on what OD is and can be as is currently available.”—Dr. Edgar H. Schein, Sloan Fellows Professor of Management Emeritus, MIT Sloan School of Management

completely revised, this new edition of the classic best seller offers contributions from experts in the field—Warner burke, david campbell, chris Worley, david Jamieson, Kim cameron, michael beer, edgar schein, gibb dyer, and margaret Wheatley—and provides a road map through each episode of change facilitation. this updated volume features new chapters on positive change, leadership transformation, sustainability, and globalization. in addition, it includes exhib-its, activities, instruments, and case studies, as well as an instructor’s guide and supplemental materials on an accom-panying Website. this excellent resource is a must-have for every od practitioner and consultant.

Hardcover w/Website • 704 pagesisbn 978-0-470-40544-4 Usd $90.00/cad $99.00/£60.00/€77.90

PRACTICING ORGANIZATION DEVELOPMENT

W I L L I A M J . R O T H W E L L

J A C Q U E L I N E M . S T A V R O S

R O L A N D L . S U L L I V A N

A R I E L L E S U L L I V A NE D I T O R S

A G U I D E F O R L E A D I N G C H A N G E

T H I R D E D I T I O N


masterful coaching

Third edition

Robert Hargrove

according to the Wall Street Journal, “Coaching is a billion dollar industry with explosive growth expected well into the next decade, given we are in a talent economy.” This book is a must read for anyone who is a coach, con-sidering becoming a coach, or curious about coaching. In this complete revision of the best seller, coaching guru Robert Hargrove clearly

distinguishes between a coach and a “Masterful Coach”—one that gets results. sharply focusing on guidance on how to be and what to do to become a Masterful Coach, this new edition will show you how to rein-vent yourself as a Masterful Coach, how to market yourself as a coach, and how to develop and manage your expanding client network.Hardcover • 432 pages • ISBN 978-0-470-29035-4 Usd $50.00/cad $55.00/£33.99/€43.90

linkage inc’s Best Practices in leadership Development Handbook

case studies, instruments, Training

second edition

David Giber, Samuel M. Lam, Marshall Goldsmith, Justin Bourke, Editors Linkage Inc.

building on the success of the first edi-tion, linkage conducted a study of over

300 top organizations and their needs in organizational change and leadership development that identifies approaches to lead-ership development that have proven to be successful. The work offers practical ‘how-to’ instructions for developing lead-ers and engaging in leadership development. It provides cur-rent in-depth models, assessments, tools, and other instruments that can be used for immediate application within a variety of organizations.Hardcover • 480 pages • ISBN 978-0-470-19567-3 Usd $95.00/cad $105.00/£65.00/€83.90

linkage inc.’s Best Practices in succession Planning

Linkage Inc.

Dive deep into the talent pool. Here are proven guidelines to help under-stand the depth of your growing talent pool—and achieve superior growth and performance through the systematic identification and development of top talent. The book includes studies of suc-cessful succession planning activities

and initiatives and also include the templates, instruments, and other helpful tools. Hardcover • 288 pages • ISBN 978-0-7879-8579-0 Usd $95.00/cad $104.99/£65.00/€83.90

The nTl Handbook of organization Development and change

Principles, Practices, and Perspectives

Brenda B. Jones, Michael Brazzel, Editors

“Exactly what the OD field has been calling for—a compendium of models, processes, theories—culled from top NTL experts. As a handbook, you can read some, or read all, of these gifts of knowledge. Depending

on your level of experience, this book provides either a primer or a learning curve, never before so tangible.”—Therese Yaeger, associate director, Ph.D. Program in Organization Development, Benedictine University



indeX

50 Creative Training openers and energizers, . . . . . . . . . . . . . . . . . . . . . . 29

75 e-learning activities, . . . . . . . . . . . . . . . . 2785 % solution, The, . . . . . . . . . . . . . . . . . . . . . . 9101 Ways to Improve Customer service, . . . 29101 Ways to Make Training active, 2e, . . . . 292011 Pfeiffer annual, The, . . . . . . . . . . . . . . 28Coach’s Guide to Developing exemplary

leaders, a, . . . . . . . . . . . . . . . . . . . . . . . . . . 31accelerating Your Development

as a leader, . . . . . . . . . . . . . . . . . . . . . . . . . . 40accountability experience, The, . . . . . . . . . . 9advanced Presentations by Design, . . . . . . 38advancing executive Coaching, . . . . . . . . . . 41aligning Training for Results, . . . . . . . . . . . . 37applied strategic Planning, 2e, . . . . . . . . . . 25appreciative Inquiry for Collaborative

solutions, . . . . . . . . . . . . . . . . . . . . . . . . . . . 23appreciative Inquiry, 2e, . . . . . . . . . . . . . . . . 36art and science of 360 Degree Feedback, 38best of the elearning Guild’s learning

solutions, . . . . . . . . . . . . . . . . . . . . . . . . . . . 43best Practices in organization

Development and Change, . . . . . . . . . . . . . 45best Practices in Talent Management, . . . . 33beyond Change Management, 2e, . . . . . . . 33book of Road-Tested activities, The, . . . . . . 27bridging the leadership Divide, . . . . . . . . . 12building business acumen for Trainers, . . 39building effective Technical Training, . . . . 34building expertise, 3e, . . . . . . . . . . . . . . . . . 39business of Consulting, The, 2e, . . . . . . . . . 45Career anchors, 3e, . . . . . . . . . . . . . . . . . . . 24Challenge Continues, The, . . . . . . . . . . . . . . . 7Change leader’s Roadmap, 2e, . . . . . . . . . . 33Closing the execution Gap, . . . . . . . . . . . . . 33Coaching for Commitment Workshop, 3e, 25Complete Guide to simulations and

serious Games, . . . . . . . . . . . . . . . . . . . . . . 42Consultant’s Quick start Guide, The, 2e, . . 45Courageous leadership, . . . . . . . . . . . . . . . . 10Creative style Profile Facilitator’s

Guide set Revised, . . . . . . . . . . . . . . . . . . . . 24Credibility, 2e, . . . . . . . . . . . . . . . . . . . . . . . . 31Decision-Making Inventory, The, . . . . . . . . 25Demystifying Technical Training, . . . . . . . . 34Designing mlearning, . . . . . . . . . . . . . . . . . 36Designing online learning with Flash, . . . 42Designing the smart organization, . . . . . . . 35Developing emotional and

social Intelligence, . . . . . . . . . . . . . . . . . . . 27Developing Technical Training, . . . . . . . . . . 34Diversity awareness Profile (DaP), 2e, . . . 24efficiency in learning, . . . . . . . . . . . . . . . . . 40e-learning and the science of Instruction, 43e-learning Handbook, The, . . . . . . . . . . . . . 43emotional Intelligence skills assessment (eIsa), . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

employee benefits answer book, The, . . . . 44employee engagement, . . . . . . . . . . . . . . . . 35encouraging the Heart Workshop, The, . . . . 7evaluating Human Resources Programs, . . 44exercising Influence, . . . . . . . . . . . . . . . . . . . 24Facilitation skills Inventory administrator’s

Guide set, . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Facilitative Coaching, . . . . . . . . . . . . . . . . . . 40First Things Fast, 2e, . . . . . . . . . . . . . . . . . . 39Five Dysfunctions of a Team Workshop, . . . 19Flawless Consulting, 3e, . . . . . . . . . . . . . . . . 31Fortify Your sales Force, . . . . . . . . . . . . . . . 34From bud to boss, . . . . . . . . . . . . . . . . . . . . . 11Gadgets, Games and Gizmos

for learning, . . . . . . . . . . . . . . . . . . . . . . . . 43Game Plan for Change, . . . . . . . . . . . . . . . . . 25Getting Your Money’s Worth from

Training and Development, . . . . . . . . . . . . 37Global executive leadership Inventory (GelI), . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Going Global, . . . . . . . . . . . . . . . . . . . . . . . . . 41Graphics for learning, . . . . . . . . . . . . . . . . . 42Great Workplace, The, . . . . . . . . . . . . . . . . . 15Handbook of Human Performance

Technology, 3e, . . . . . . . . . . . . . . . . . . . . . . 38Handbook of Improving Performance

in the Workplace, . . . . . . . . . . . . . . . . . . . . . 32Handbook of Workplace assessment, . . . . . 41Hiring success, . . . . . . . . . . . . . . . . . . . . . . . 44Improving Performance, . . . . . . . . . . . . . . . . 36Informal learning, . . . . . . . . . . . . . . . . . . . . . 42It’s okay to be the boss, . . . . . . . . . . . . . . . . 17It’s okay to Manage Your boss, . . . . . . . . . . 17Job aids and Performance support, . . . . . . 40Jolts! activities to Wake Up and engage

Your Participants, . . . . . . . . . . . . . . . . . . . . 27leadership Challenge e-learning

Program, The, . . . . . . . . . . . . . . . . . . . . . . . . 5leadership Challenge Values Cards, The, 8leadership Challenge Workshop, The, 4e, 6leadership Challenge, The, . . . . . . . . . . . . . 27leadership Practices Inventory

(lPI) action Cards, The, . . . . . . . . . . . . . . . . 8leadership Practices Inventory

(lPI) online, . . . . . . . . . . . . . . . . . . . . . . . . . 8leading across Differences, . . . . . . . . . . . . 14leading Through Transitions, . . . . . . . . . . . 13learning in 3D, . . . . . . . . . . . . . . . . . . . . . . . 42linkage Inc’s best Practices in leadership

Development Handbook, 2e, . . . . . . . . . . . 46linkage Inc’s best Practices in succession

Planning, . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46live and online!, . . . . . . . . . . . . . . . . . . . . . . 29Managing for employee engagement, . . . . 16Masterful Coaching, 3e, . . . . . . . . . . . . . . . . 46Mastering the Instructional Design

Process, 4e, . . . . . . . . . . . . . . . . . . . . . . . . . 38Meaningful Workplaces, . . . . . . . . . . . . . . . . 35

Michael allen’s online learning library: successful e-learning Interface, . . . . . . . . 43

new leader’s 100-Day action Plan, The, . . 23new Virtual Classroom, . . . . . . . . . . . . . . . . 42not everyone Gets a Trophy, . . . . . . . . . . . 17nTl Handbook of organization

Development and Change, . . . . . . . . . . . . . 46online learning Idea book, The, . . . . . . . . . 43organizational Intelligence, . . . . . . . . . . . . . 35outsourcing Training and Development, . . 34Peoplesmart, . . . . . . . . . . . . . . . . . . . . . . . . . 25Performance architecture, . . . . . . . . . . . . . . 35Performance Consultant’s

Fieldbook, The , . . . . . . . . . . . . . . . . . . . . . . 45Performance Management, . . . . . . . . . . . . . 41Pfeiffer essential Guides to

Training basics, . . . . . . . . . . . . . . . . . . . . . . 32Practical Guide to Job analysis, a, . . . . . . . . 44Practical Guide to needs

assessment, a, 2e, . . . . . . . . . . . . . . . . . . . 39Practical Guide to Training and

Development, a, . . . . . . . . . . . . . . . . . . . . . 37Practicing organization

Development, 3e, . . . . . . . . . . . . . . . . . . . . . 46Rapid Instructional Design, 2e, . . . . . . . . . . 40Rapid Training Development, . . . . . . . . . . . . 40Rediscovering Value, . . . . . . . . . . . . . . . . . . . 36Remarkable leadership, . . . . . . . . . . . . . . . . 11

Retreats That Work, . . . . . . . . . . . . . . . . . . . . 44sales Chaos, . . . . . . . . . . . . . . . . . . . . . . . . . . 34six Disciplines of breakthrough

learning, . . . . . . . . . . . . . . . . . . . . . . . . . . . 31social Media for Trainers, . . . . . . . . . . . . . . 31stepping Up, . . . . . . . . . . . . . . . . . . . . . . . . . . 18strategic employee surveys, . . . . . . . . . . . . 35strategy-Driven Talent Management, . . . . . 41strengthening Credibility, . . . . . . . . . . . . . . . 31successful new employee

orientation, 3e, . . . . . . . . . . . . . . . . . . . . . . 25Team advantage, . . . . . . . . . . . . . . . . . . . . . . 20Team emotional and social Intelligence

(TesI short), . . . . . . . . . . . . . . . . . . . . . . . . 22Technology-enhanced assessment

of Talent, . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Ten-Minute Trainer, The, . . . . . . . . . . . . . . . 29Thiagi’s 100 Favorite Games, . . . . . . . . . . . . 27Tools of engagement , . . . . . . . . . . . . . . . . . . 33Total onboarding Program, The, . . . . . . . . . 23Trainer’s balanced scorecard, The, . . . . . . . 39Trainer’s Handbook, The,

Updated edition, . . . . . . . . . . . . . . . . . . . . . 38Training Measurement book, The, . . . . . . . 37Training Workshop essentials, . . . . . . . . . . 37Using Individual assessments

in the Workplace, . . . . . . . . . . . . . . . . . . . . . 44Virtual Team success, . . . . . . . . . . . . . . . . . . 36What Would You Do?, . . . . . . . . . . . . . . . . . . 29White space Revisited, . . . . . . . . . . . . . . . . . 36

Find Out What’s new at Pfeiffer, Upcoming Events, and Special Offers!




leadership


coUraGeoUs

E-LEARNING L i b ra r y

Michael Allen’s

SUCCESSFUL

INTERFACEMaking Learning

Technology Polite,

Effective, and Fun

E LEARNING


J A M E S M . K O U Z E S

B A R R Y Z . P O S N E R

A L L N E W A N D R E V I S E D

CredibilityHow Leaders Gain and Lose It

W H Y P E O P L E D E M A N D I T

Karl M. Kapp / Tony O’Driscoll

Learning inEssential resources for training and HR professionals

Adding a New Dimension to Enterprise Learning and CollaborationHow the Immersive Internet will shape the future of learning and work within the Enterprise

/

Sign up for our newsletter at www.publishingbyobjectives.com

Pfeiffer Canada Catalogue 2011

Documents

Transcript of Pfeiffer Canada Catalogue 2011