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User Adoption @ SiemensHR Tech Conference, LondonPetra Dann, March 21st 2017

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Our global footprintOver 350,000 employees in more than 200 countries

>20%Americas

<25%Germany

>35%EMEA(w/out Germany)

<20%Asia/Australia

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289 production /manufacturingplants, R&D facilities,office buildings inalmost everycountry in the world.

> 20% of ourworkforce is over50 years old

… and over 150languages arespoken

> 30 % of ouremployeeswork remote

Our diverse workforce:administration, R&D, engineering, manufacturing, sales, ...

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User Adoption

Rule of Thumb50 – 40 – 10

Learning by Doing

50%

F2F Meeting

10%

Virtual ClassesCrowd Sourcing

User Adoption Process

40%

Digital Transformation

It´s about People and Culture

Challenge‒ User acceptance of digitalization of HR processes‒ Adoption of self-service portals by all employees

Benefits‒ Increased productivity‒ Reduced training costs‒ Lower support costs, e.g. HR Helpline‒ Increased usage and user satisfaction‒ Improved retention through better onboarding

Solution‒ Integration of customer service(s) into process‒ Global Knowledge Manager Network‒ Real-time analytics of system usage‒ Pro-active user guidance

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In many jobs robots willassume the routine work.Employees can use their timeto work on more sophisticatedprocesses…

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… or just take a break