Peter Murray’s Resume

PERSONAL DETAILS

Address: 30 Kings Road, New Lambton NSWHome Phone: 02 4952 2898Mobile: 0413 886 280Email Address: petermurray82@hotmail.com

I.T. EMPLOYMENT HISTORY

April 09 – PresentNSW Department of Education – Regional I.T. SupportTechnical Support Officer

Configuration and troubleshooting of Microsoft Windows XP, Vista, 7 and 8 within domain environment Installation, Configuration and Management of Windows Server 2003, 2008 and 2012 including Hyper V Installation, Configuration and troubleshooting of MS Office 2003, 2007 and 2010 including Outlook. Configuration, Firmware updates and maintenance of HP ProCurve Switch Equipment Diagnosis & Troubleshooting of Network infrastructure including Switches and Routers Technology Support for 90 Schools in the Hunter Valley Administration & use of Microsoft Server 2012, 2008 and 2003. Diagnosis of software and hardware faults in PCs, laptops and printers SOE deployment to remote sites via Altiris Database maintenance on Altiris Servers – maintaining a fleet of over 6000 computers. Liaising with Hardware Vendors for warranty support issues New PC configuration Call logging and monitoring via REMEDY Use of DNS naming & related conventions for network support Maintenance of Active Directory Computers/Groups/User accounts Use of command prompt “nslookup” and “arp –a” for network analysis Installation and configuration of Novell Client software Preparation of new hardware for deployment Liaising with School Principals and Department Of Education Management where necessary Clearance to work on sites with Children Planning and Scheduling of Support Calls within the Hunter Valley Maintaining of Travel Logs including Fuel Usage for Work Vehicles Surveying of School premises for installation of video-conferencing and projector equipment installation. Software Re-packaging/testing for “Self Service” project. Collection and Collation of data for “Connected Classrooms” Project involving School Mapping and image recording. Creation and dissemination of technical documentation for use among the wider team Network auditing for faults and potential performance improvements

September 06 – April 09AWA Field Services Support/Hewlett PackardIT Hardware Technician

Warranty repairs of Hewlett-Packard Notebooks and PCs for Businesses in the Hunter/Central Coast Diagnosis and parts recommendations for faults in aforementioned machines Replacement of Printing Hardware in Bank Branches Security Clearance at Williamtown RAAF base and several major hospitals Knowledge of and adherence to OH&S Procedures at major manufacturing premises/chemical plants. Liaising with Business management and Support personnel Call logging via AWARE – Proprietary PDA-based helpdesk software. Adherence to Hewlett Packard SLA’s. Maintaining Travel Logs of time and distance. HP Asset Management Involved in Printer rollout for NAB involving 10+ Sites in the Hunter Region

Short-Term Contract - 2006

J.A.V. I.T.PC Rollout/Onsite Support - Newcastle

Supported 150 users migrating from Windows 2000 to Windows XP Standard Operating Environment (SOE) Installation of Networked Printers Connecting users to network file-servers via mapped drives Troubleshooting Post-Migration hardware and software issues

December 2005 – February 2006.Advanced Computer ServicesIT Support Technician - Newcastle

Diagnosis and repair of Hardware faults in PCs and Notebooks Diagnosis and repair of Inkjet and Laser Printers Recommendation of Hardware Upgrades based on client specifications Recommendation and installation of Anti-virus solution for Clients. Warranty repair claims liaising directly with vendors (Canon and Acer) Responsible for Data backup and restores Call Logging and Creation via proprietary Helpdesk Software.

Feb 2004 – December 2004AWA Hardware Support, Macquarie Bank, SydneyContractor - Hardware Support Technician

Preparation, Installation and maintenance of PC and Laptop hardware. Preparation, Installation and maintenance of Peripheral devices Off-site Data backups utilising Norton Ghost Diagnosis, repair and maintenance of HP and Xerox Laser printers Adhering to Corporate policy for asset condemnation and disposal Call Logging and creation via REMEDY Incident Management software. Software support for Microsoft Windows desktop environment (NT, 2000, XP) Patching of Data Panels in Communications areas for new Data Point outlets Adherence to Corporate defined Service Level Agreements (SLA) Creation of System Documentation and Work Instructions for customers and IT Staff

PROFESIONAL DEVELOPMENT AND QUALIFICATIONS

2013 Dealing with Difficult Customers – Training CourseWindows 8 & Server 2012 Introductory Training

2001 Diploma of Information Technology Systems Administration/Network Support

1999Higher School Certificate

SKILLS AND INTERESTS

Motor Racing/ Performance Cars Cooking Advanced Driver Training Certificate from BMW Recreational automotive mechanics Family activities Music/ Playing Guitar

OtherI often perform informal consultations and tasks for relatives and acquaintances. For example, repairing and upgrading personal computers, by troubleshooting hardware and software. I also regularly build PCs for friends and family, and they rely on my expertise with computer hardware, as well as home-theatre questions and general A/V advice. I have also repaired network faults at Great Lakes Volunteer Bushfire Brigade Headquarters with upgrades to their system.

REFEREES

Jarrod AnkerTeam Leader, DEC Regional IT Services Hunter Valley0428 253 985

Coreen BurtTeam Leader, Software Team, DEC Regional IT Services Newcastle0467 734 864

CLIENT REFEREES

Ruth McGovernAdministrative Manager, Karuah Public School0418 640 058

Jae RoltComputer Coordinator, Cessnock West Public School0412 583 308