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Perspectives on Consumer Behavior. Information searchPerceptionPostpurchase...
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Transcript of Perspectives on Consumer Behavior. Information searchPerceptionPostpurchase...
![Page 1: Perspectives on Consumer Behavior. Information searchPerceptionPostpurchase evaluationLearningPurchase decisionIntegrationAlternative evaluationAttitude.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d205503460f949f5082/html5/thumbnails/1.jpg)
Perspectives onConsumer BehaviorPerspectives onConsumer Behavior
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Information search Perception
Postpurchase evaluation Learning
Purchase decision Integration
Alternative evaluation Attitude formation
Problem recognition Motivation
Purchase decision Integration
Consumer Decision Making
Decision StageDecision Stage Psychological ProcessPsychological Process
Alternative evaluation Attitude formation
Information search Perception
Problem recognition Motivation
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Ads Help Consumers Recognize Problems
*Click outside of the video screen to advance to the next slide
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Safety needs (security, protection)Safety needs (security, protection)
Social needs (sense of belonging, love)Social needs (sense of belonging, love)
Esteem needs (self-esteem, recognition, status)
Esteem needs (self-esteem, recognition, status)
Self-actualization needs (self-development, realization)
Self-actualization needs (self-development, realization)
Physiological needs (hunger, thirst)Physiological needs (hunger, thirst)
Maslow’s Hierarchy of Needs
Safety needs (security, protection)Safety needs (security, protection)
Social needs (sense of belonging, love)Social needs (sense of belonging, love)
Esteem needs (self-esteem, recognition, status)
Esteem needs (self-esteem, recognition, status)
Physiological needs (hunger, thirst)Physiological needs (hunger, thirst)
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Nurturance, Love and Belonging
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Stronginhibitions
Stronginhibitions
SymbolicmeaningsSymbolicmeanings
SurrogatebehaviorsSurrogatebehaviorsSurrogatebehaviorsSurrogatebehaviors
SymbolicMeanings &
Sex Drive
SymbolicMeanings &
Sex Drive
Id, Ego, Superego / Ethos-Thanatos
Id, Ego, Superego / Ethos-Thanatos
Complex and unclear motives
Complex and unclear motives
Freudian Psychoanalytic Approach
SubconsciousMind
SubconsciousMind
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Go Daddy: Does “sex sell?”
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Selective retentionSelective retention
Selective comprehensionSelective comprehension
Selective attentionSelective attention
Selective exposureSelective exposure
Selective comprehensionSelective comprehension
Selective attentionSelective attention
Selective exposureSelective exposure
The Selective Perception Process
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Evaluation of Alternatives
All available brands
Brand A Brand B Brand C Brand D Brand E
Brand F Brand G Brand H Brand I Brand J
Brand K Brand L Brand M Brand N Brand O
Evoked Set of Brands
Brand B Brand E
Brand I
Brand M
Brand F
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Kelly is All the Tire You Need
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ObjectiveObjectiveObjectiveObjective
Two Forms of Evaluative Criteria
Evaluative CriteriaEvaluative Criteria
Price
Warranty
Service
Price
Warranty
Service
Style
Appearance
Image
Style
Appearance
Image
SubjectiveSubjective
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Change perceptions or beliefs about competing brand and their attributesChange perceptions or beliefs about competing brand and their attributes
Add a new attribute to the attitude formation mix
Add a new attribute to the attitude formation mix
Change perceptions of the value of an attribute
Change perceptions of the value of an attribute
Change beliefs about an important attributeChange beliefs about an important attribute
Add a new attribute to the attitude formation mix
Add a new attribute to the attitude formation mix
Change perceptions of attribute valuesChange perceptions of attribute values
Change beliefs about attribute levelsChange beliefs about attribute levels
Ways to Change Attitudes
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Adding Attributes Changes Attitudes
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Purchase Decision and Evaluation
Integration processes
Integration processes
Pre-evaluation
Pre-evaluation
HeuristicsHeuristics
Affect referral
decision rule
Affect referral
decision rule
DecisionDecision
Purchase intentionPurchase intention
Brand loyaltyBrand loyalty
Post evaluation
Post evaluation
SatisfactionSatisfaction
Cognitive dissonanceCognitive
dissonance
Dis-satisfaction
Dis-satisfaction
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Unconditionedstimulus(grapes)
Unconditionedstimulus(grapes)
Conditionedstimulus(Lancôme
moisturizer)
Conditionedstimulus(Lancôme
moisturizer)
Unconditionedresponse
(fresh and moist)
Unconditionedresponse
(fresh and moist)
Unconditionedstimulus(grapes)
Unconditionedstimulus(grapes)
Conditionedstimulus(Lancôme
moisturizer)
Conditionedstimulus(Lancôme
moisturizer)
Unconditionedresponse
(fresh and moist)
Unconditionedresponse
(fresh and moist)
Classical Conditioning Process
Association develops throughAssociation develops throughcontiguity and repetitioncontiguity and repetition
Conditionedresponse
(fresh and moist)
Conditionedresponse
(fresh and moist)
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Classical Conditioning for Cosmetics
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Personality & Consumer Behavior
The Big 5 (OCEAN)
Openness to ExperienceConscientiousness
ExtraversionAgreeablenessNeuroticism
Inner-Directed vs. Outer-Directed Types
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Emotion in Advertising
What role does emotion play in influencing consumers?
What is the role of emotion in advertising?