Personality Styles
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Personality Styles Yours, theirs, and how to use style to get the most from your staff… AND your customers
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Personality Styles. Yours, theirs, and how to use style to get the most from your staff… AND your customers. What is needed for a employee to say “Yes”?. These elements help create comfort in the mind of the employee. - PowerPoint PPT Presentation
Transcript of Personality Styles
Personality Styles
Yours, theirs, and how to use style to get the most from your staff… AND
your customers
What is needed for a employee to say
“Yes”?These elements help create comfort
in the mind of the employee.
They must feel comfortable with the manager and with the information
being presented in order to feel comfortable enough to say “Yes”.
1.Substance
2.Style
Relationships are comprised of two elements...
Everything you bring to a relationship is a combination of
these two elements.
1.Assertiveness
The Two Dimensions of Style
Perceived willingness to influence the thoughts and actions of
others.
TellAsk
“Ask” Assertiveness
Softer Slower-paced
Quieter
IndirectNon-aggressive
More Talkative Faster-paced
Louder
DirectAggressive
“Tell” Assertiveness
2. Responsiven
ess
The Two Dimensions of Style
Perceived willingness to share feelings and emotions when
relating to others.
Emote
Control
Less AnimatedComfortable
With Data
Task Oriented
SubduedProtective
“Control” Responsive
OutgoingComfortable
With Emotions
People Oriented
OpenMore Animated
“Emote” Responsive
The Personality Matrix
TellAsk
Emote
Control
Grey Green
Blue Red
The Personality Matrix
Ask
Control
GreyPersiste
nt
Serious
Orderly
Exacting
Industrious
Picky
Critical
The Personality Matrix
Ask
Control
Grey• Wants to be right• Slow & cautious decisions• Facts, principles, & logic• Low risk tolerance• Show me• Quiet disposition• Disciplined use of time• Avoids too much involvementThinking oriented
The Personality Matrix
TellAsk
Emote
Control
Grey Green
Blue Red
The Personality Matrix
Tell
Control
GreenStrong-willed
Independent
Decisive
Efficient
Practical
Tough
Pushy
The Personality Matrix
Tell
Control
Green• Wants to win• Takes charge• Gets right to the point• Focused on the present• Facts are OK in small doses• Will take limited risks• Wants options• Hates inaction
Action oriented
The Personality Matrix
TellAsk
Emote
Control
Grey Green
Blue Red
The Personality Matrix
Ask
Emote
Blue
Supportive
Dependable
Respectful
Agreeable
Willing
Indecisive
Submissive
The Personality Matrix
Ask
Emote
Blue
• Wants acceptance• Slow to take action• Quick to share feelings• Thrives on 1-to-1• Believes in win/win• Prefers what is known• “People” people• Avoids conflict or
confrontation
Relationship oriented
The Personality Matrix
TellAsk
Emote
Control
Grey Green
Blue Red
The Personality Matrix
Tell
Emote
Red
Ambitious
Enthusiastic
Friendly
Dramatic
Stimulating
Egotistical
Loose Cannon
The Personality Matrix
Tell
Emote
Red
• Wants recognition• Acts quickly & instinctively• Focused on the future• Creative• Outgoing• Opinionated• Impulsive• Hates to be isolated
Intuition oriented
The Personality Matrix
TellAsk
Emote
Control
Grey Green
Blue Red
Which are you?
TellAsk
Emote
Control
Grey Green
Blue Red
Helpful tip for deciding: Which is your dominant type at work?
Your task...Create an image for your company by choosing
1. A Company Vehicle2. A Company Mascot
3. A Company Song
Grey Incorporated
Blue Associates
Green Enterprises
Red International
The Personality Matrix
TellAsk
Emote
Control
Grey Green
Blue Red
The Personality Matrix
TellAsk
Emote
Control
Avoidance Autocratic
Acquiesce Attack
The Personality Matrix
TellAsk
Emote
Control
The greatest potential for conflict are the diagonals
Grey Green
Blue Red
The Personality Matrix
TellAsk
Emote
Control
Analytical Driver
Amiable Expressive
The scientific terms for each style
For more information
by Robert Bolton and Dorothy Grover Bolton
Necessary Ingredients for Using Style to Enhance Your Relationships with your staff
1. Awareness2. Flexibility
Personality Styles
Yours, theirs, and how to use style to get the most from your staff… AND
your customers
