Hotel Guest Complaint Behaviors and Their Relationship to Motives, Personality Traits, and
Personality - Patterns of feelings, motives, & behavior ... · Personality - Patterns of feelings,...
Transcript of Personality - Patterns of feelings, motives, & behavior ... · Personality - Patterns of feelings,...
Personality - Patterns of feelings, motives, & behavior that set people apart from one another.
Five Approaches
I. Trait Theory
II. Psychodynamic Theory
III. Behaviorist Theory
IV. Humanistic Theory
V. Learning Theory
Trait• aspect of personality that is
reasonably stable.(shy, optimist, outgoing. . .)
• personality traits are fixedfrom an early age & account for consistent behavior in different situations
• Traits are the building
blocks of personality
- a person’s behavior is a
combination of specific
traits.
MMPI:
• Depression inventory
• Used for othe traits as
well
• Job placement
1. Introversion - extroversion
- Introverts - imaginative, look inward for their own ideas rather than to others.
- Extroverts - active, self-expressive, gain energy from social interaction.
2. Emotional Stability -Instability
Surface traits - obvious traits, (tidiness, friendliness)
Source traits - underlying traits that cause surface traits
Myers Briggs Test.
Identified 16 basic source traits for human personality
Five Basic Personality Dimensions
Introversion - Extroversion
Emotional stability - instability
Conscientiousness - carelessness
Agreeableness - disagreeableness
Openness to experience - closed mindedness
E. The Big Five
Review: TRAIT THEORY Main features:
- Focus on cataloging traits
- Examine where traits come from
- Which traits are predominant
Doesn’t describe the origin of
people’s personality