FIVE FINGER PRAYER

1. Your thumb is nearest you. So begin your prayers by praying for thoseclosest to you. Your Family and Friends in Fast Logistics.

2. The next finger is the pointing finger. Pray for those who teach, instruct and heal. Our Training Facilitators in

Fast Logistics.

3. The next finger is the tallest finger.It reminds us of our leaders.

Pray for leaders in Fast Logistics.

4. The fourth finger is our ring finger. It should remind us to pray for those who are weak, in trouble or in pain. Pray for our officemates.

5. And lastly comes our little finger . the smallest finger of all which is where we should place ourselves in relation to God and others.Pray for yourself.

NAME GAME

HOUSE RULES

• Attendance

• Attitude

• Active Participation

• Adaptation

• Application

What is Expected From Us?

What is Expected From Us?

Attendance

Be on time for sessions.Maximize break periods.Watch out for the “assembly music”.Observe mobile phone etiquette.

What is Expected From Us?

What is Expected From Us? Attitude

“I will be open to new lessons.”“I will enjoy the company of my peers.”“I will interact and get to know others.”“I will respect the opinions of others.”

What is Expected From Us?

What is Expected From Us?

Active Participation

Listen and observe.Share insights and experiences.Ask questions.Get involved!

What is Expected From Us?

What is Expected From Us?

Application

Practice lessons immediately.Practice lessons back in the workplace.Display changes in behavior.Be role-models to others.

Program Objectives

After the 2-day program, the participants will be able to:

- Increase self awareness of workplace expectation.

Program Objectives

- Develop a personal brand to advance future career marketability.

- Gain knowledge of business etiquette and manners that will enhance personal effectiveness.

Program Objectives

- Mastering the nuances of protocol in business and social situations.

- Improve personal professional image.

WARNING:

This seminar is highly recommended. You need to be attentive to details for it can

Etiquette

ROAD MAP

First Impressions-Lasting Impressions

6 P’s of Personal Marketing

5 Rules of PersonalMarketing

The Etiquette of Good Business

Dining with

Style and GraceModern Manners

from Cyberspace

to CellPhones

First Impression – Lasting Impression

You only have 1 chance to make a “good impression”.

The Key Components of A Winning Image

Charisma Factor

7% - message 93% - visual presentation

Have a CAR - ACT – TER

- with a

- man of act

- terrific look

… Other Components of a Winning Image

Finishing Touches- accessories:

Color: coordinate to outfit

Balance: body = mind

Style: mood of the outfit

Texture:   smooth fabrics work well with shiny metals

Poise, Polish, Posturing & Positioning

Posturing•   Leaning forward or backward? Standing straight

or hunched over? Arms or legs crossed?

Body Movements•   Rhythmic or intermittent?  Body swaying or

motionless?  Smooth or erratic movements?

Eye Contact•   Constant, fleeting, regular or

irregular?

Breathing• From the upper, middle or lower

stomach? 

ROAD MAP

First Impressions-Lasting Impressions

6 P’s of Personal Marketing

5 Rules of PersonalMarketing

The Etiquette of Good Business

Dining with

Style and GraceModern Manners

from Cyberspace

to CellPhones

What is

Personal Marketing?

Providing the right impression of your small business, right down to the smallest detail.

• You probably read the word "Me" in brown, but when you look through "Me," you will see "You.“

• Like in Personal Marketing, the important words there are:

ME and YOU.

- Who are you? 

 

- What are you proud of ? 

- What makes you different from the competition ? 

First P Persona

Second P - Packaging

- it is a behind-the-scenes kind of preparation

Third P -

- making sure you're always in the best position possible

- it will answer:

- What your goals are?

- Where you expect to achieve those goals?

Positioning

Fourth P -

• this can spice up to

a big impression-and

you always want to make

a good one

• it is how you show yourself

Presentation

Fifth P -

• knowing your business, including its strengths and weaknesses

• making it stand above the rest

 

Sixth P - Passion

• the passion - for what you're doing, and where you're going

• customers are looking to know you, so don't waste time trying to be something you're  not

ROAD MAP

First Impressions-Lasting Impressions

6 P’s of Personal Marketing

5 Rules of PersonalMarketing

The Etiquette of Good Business

Dining with

Style and GraceModern Manners

from Cyberspace

to CellPhones

Exude Confidence

What is

Confidence?

- a state of being certain

- can be subjective,

emotional state of mind

Confidence Builders:

Weigh the ConsequencesAsk yourself what are the consequences of

success and of failure. 

Learn to Laugh at Yourself

FACT:

Laugh 12 times a day

to stay healthy.

children laughs 146 times a day

adults laugh 4 times a day

Take a Deep Breathe  When we are nervous, we tend to take very

shallow breathes of air. 

Forget About Being PerfectPerformance anxieties stem from trying to

achieve the impossible goal of being perfect. 

Create a Powerful Aura

What is

Aura?

It is a distinctive quality that seems to surround the person or thing.

What is

Impression Management?

Impression Management

It is the deliberate 'bending' of the truth in order to make a favorable impression.

It includes:

• Dress, make-up, hairstyle

• Manner and general behavior

… it includes:

• Not telling lies but also not revealing the whole truth.

• Exaggeration of things that make you look good.

• Denial of negative factors that make you look bad.

Develop a Prosperity Consciousness

What is

Prosperity Consciousness?

It describes the belief that by opening one's mind to the financial opportunities in the world, and by living a life and having a perspective that welcomes financial resources, one will bring financial wealth into one's life.

Steps in Developing

Prosperity Consciousness:

Step1Make time each day to contemplate or meditate abundance.

Step2Spend about 20 minutes studying and visualizing a new life.

Steps in Developing

Prosperity Consciousness:

Step3Create a personal affirmation that reflects the life goal.

Step4Write the affirmation ten times/ day.

Step5Dwell in the positive.

… Steps in Developing Prosperity Consciousness:

Step6Spend time reading about creative visualization.

Step7Trust that requests are heard by the powers of the universe.

ACTIVITY

Instructions:

- On a blank piece of paper, DRAW A PIG.

- You can use circles in drawing your own pig.

- Please do not copy the pig of your neighbors.

Interpretation:

- If the pig is drawn toward the top of the paper, you are a positive & optimistic person.

- If the pig is drawn towards the middle of the page, you are a realist.

- If the pig is at the bottom, you are pessimistic person.

- If the pig is facing left, you believe in tradition, friendly & remember dates & birthdays.

- If it’s facing forward, you’re direct & neither fear nor avoid discussion.

- If it’s facing right, you’re innovative & active, but don’t remember dates.

- If it’s drawn with many details, you’re analytical, cautious & distrustful.

- If it’s drawn with few details, you’re emotional, care little for detail & take risks.

- If it has four legs, you’re secure, stubborn & stick to your ideals.

- If it has less than four legs, you’re insecure & living through a period of major change.

- The larger the pig’s ear, the better listener you are.

- The longer the pig’s tail, the more satisfied you are with the quality of your sex life.

ROAD MAP

First Impressions-Lasting Impressions

6 P’s of Personal Marketing

5 Rules of PersonalMarketing

The Etiquette of Good Business

Dining with

Style and GraceModern Manners

from Cyberspace

to CellPhones

From the French word “TICKET” or “PASS”

From the French word “TICKET” or “PASS”

Behaving a little BETTER than is NECESSARY.

Behaving a little BETTER than is NECESSARY.

The name for a CARD instructing HOW TO BEHAVE in COURT

The name for a CARD instructing HOW TO BEHAVE in COURT

WHAT ISETIQUETTE?

(Etiquette is our Ticket to acceptance and smooth interpersonal relationships.)

the of INTRODUCTIONS

The ELEMENTS:

CONFIDENCE STANCE

STYLE GESTURES

EYES FACE

KNOWLEDGE

Introducing Each Other

• are the first and basic step to any relationship

• it make the proverbial “first impression”

Introductio

ns…

Who introduces who?

• Traditionally, a man is always introduced to a woman.

• Highest person of rank is mentioned first. Remember:

“Big, may I introduce Small.”

• A younger person is always introduced to an older person.

• It is helpful to include the persons title.

• Always state your name.

Starting Points to a Successful Introduction:

Stand when being introducedRemaining seated is impolite as

it conveys disinterest to the person.

Shake hands with a firm grip

The Finger Squeeze

The Topper

The Pull-In

The Two-Handed Shake

Make eye contactStop whatever you’re doing.

SmileA warm, sincere smile

breaks the ice.

Repeat their names/ titles

Forgetting Names- simply apologize by saying, “I’m sorry, I am

having a blank moment.”

Mispronouncing names/ Mistaking Titles- simply say “I’ m very sorry, but I don’t think I

know the correct way to say your name.

Handling Mistakes

Graceful Exits

Good-Bye

- Abruptly say “Good-Bye” when extracting yourself from a conversation.

Excuse Me

- Say “Excuse-me for a moment, I’m afraid I have to go, but it was very nice to meet you”, when you’re leaving the event or the big group.

Greetings

What is

Greeting?

- It is a short acknowledgement of the presence of another person.• Typical Greetings:

GOOD MORNING!HI! HOW ARE?

HOW ARE YOU DOING?HAVE A GOOD DAY!

Conversations

What is

Conversation?

• an exchange of ideas to two or more people.

• they cultivate friendships and meaningful relationships.

What does the

word conversation

really mean?

Guidelines of a Good Conversationalist:

• Maintain eye contact.

• Listen to the undertones of the conversation.

• Ask appropriate questions to express interest.

• Respond with more than just one word.

• Be aware of your reactions.

What do you see?

A face? ... Or the word “liar” ?

Don’ts- Slouch- Cross you arms- Tap your feet- Clear your throat repeatedly- Bite your lips or nails

Body LanguageIn the Business World

Do’s- Make frequent eye contact- Smile- Take notes- Smile- Nod frequently- Smile- Hands out of your pocket- Smile

Business Etiquette &

Social Graces

Social Skills is known in a more relaxed word

as Social Graces.

It is often relate as an endless list of confusing rules & regulation for proper behavior.

BUT…there’s no mystery on Social

Skills or Social Graces.

THE RULES ARE…

• simply being thoughtful of others

• taking their point of view into consideration

• putting into someone else’s shoes

Modern-Day Etiquette

10 Gentle Reminders

Making others feel at ease is the essence of etiquette, yesterday and today.

There are few words more elementary or more welcomed than please and thank you.

… gentle reminders

Good moods are contagious. Hopefully, yours will be pleasantly catching.

Be aware and considerate of personal space --- physical, visual, and aural.

…gentle reminders

- Showing respect is a gift, one that costs nothing and is endlessly appreciated.

- Think of your tone of voice as a telegraph. To the listener, it speaks volumes.

… gentle reminders

- A short fuse does nothing but burn. Should you find yourself with one, steer clear of others.

- Never underestimate the message that’s sent by your poise and your posture.

… gentle reminders

- Clothes count. Appropriate attire is not only respectful, it’s refreshing.

- Let common sense be your guide and graciousness your goal.

Everyday Public Etiquette

- about how we interact to the idea of the community and shared space

- about respecting community standards for behavior

- about making daily life as stress-free

Receptions

- greet the people a the receiving line

- wait until everyone is invited to enjoy the food

- dress code will depend on the time of the event

Luncheons and Teas

- be on time so people don’t have to sit around

- take leave when you need to

- have normal day wear/ business attire

Sit – Down Dinners

- conversation is just as important as food

- pace your eating with the rest of diners

- leave soon after this

Thank You with Style

It is the foundation , basic

building blocks & last element

of social skills.

Dating Etiquette

- when the man was expected to handle everything about the date

- from asking the woman out to picking the restaurant, to ordering and so on

- good manners and courtesy are still the order of the day

Basic Dating Guidelines

• Be polite

• Address each other by name

• Ask for each other’s preference

• Do not wait for the last minute

• Arrange among you the dress code

… dating guidelines

• don’t drink if your driving

• be curious about your date

• avoid certain awkward topics

• stick your attention to your date

• respect personal space

… dating guidelines

- Inform your date some of your plan

- Be ready if your date wants you to meet her parents

- If there’s curfew involved, be home at least 10 minutes

- The man should offer to hold doors

- Limit your alcohol intake

IMPORTANT!

… on who pays

Traditional Way

- Men will always pay for the date.

Modern Way

- The person who asks should be the person who pays.

Clothing Etiquette

LOOK MATTERS!

“The two pillars of appropriate attire are a true sense of your own style and an appreciation for the occasion or time and day.”

- DON’T wear Sando - DON’T wear Sando or sleeveless shirtsor sleeveless shirts

- DON’T- DON’T sport sport Unkempt and long Unkempt and long hairhair

- DON’T wear un-- DON’T wear un-washed Pants or washed Pants or short pantsshort pants

Unruly hair

Ill-tempered

No Collar

Dirty Handsand Nails

Slippers

Sando

Soiled Pants

No I.D.

- DON’T wear slippers or - DON’T wear slippers or sandalssandals

- DON’T utilize personnel - DON’T utilize personnel who do not practice good who do not practice good hygiene and sanitationhygiene and sanitation

- DON’T display ill-- DON’T display ill-tempertemper

- DON’T show disrespect - DON’T show disrespect or get mador get mad

Unruly hair

Ill-tempered

No Collar

Dirty Handsand Nails

Slippers

Sando

Soiled Pants

No I.D.

Sturdy closed Shoes

Neat Neat ShirtShirt

Unsoiled Pants

Clean Handsand Nails

Wear I.D.

GOOD GOOD DAY!!DAY!!

Well-combed hair

Shirt with CollarIiiiiiiIiiiii

-Frontliner must be Frontliner must be wearing official prescribed wearing official prescribed uniformuniform

- Neat & tidy Shirt - Neat & tidy Shirt preferably with collar preferably with collar

- Company I.D. must be - Company I.D. must be worn at all timesworn at all times

- Pants should not be - Pants should not be dirtydirty

- Must wear sturdy closed Must wear sturdy closed shoesshoes

- Short and well-combed Short and well-combed hairhair

- Hands and Nails must Hands and Nails must be cleanbe clean

- Friendly and Pleasing Friendly and Pleasing PersonalityPersonality

- Courteous and TactfulCourteous and TactfulSturdy closed Shoes

Neat Neat ShirtShirt

Unsoiled Pants

Clean Handsand Nails

Wear I.D.

GOOD GOOD DAY!!DAY!!

Well-combed hair

Shirt with CollarIiiiiiiIiiiii

• Dark conservative suit. Two piece 1 or 2 button jacket and knee length skirt.

• White or light colored long sleeved blouse that is not low cut or sheer.

• Black well polished shoes with 1 to 1½ inch heels.

Clothing Tips for Women

Clothing Tips for Men

• Conservative 2-piece dark suit, navy blue or medium to dark gray.

• Long sleeved blue or white shirt.

• Silk tie complimenting in color or style

• Black dress socks• Dark polished shoes

and matching belt• Jewelry – No

bracelets, earrings or large rings

A Few Surprises in Dressing

Missing Button

- if wearing blazer, draw it closer

- pull up your napkin to cover the offending wink of skin

A Hole in One

- excuse yourself and remove the stockings

- even on a cold day a bare leg is preferable

Great Dress, Wrong Bra

- when straps show in back, have a shawl or sweater

- ask a friend to borrow hers

A Breaking Heel

- ask yourself which looks funnier---One bare foot with 1 shoe or two bare foot

- have it check first before leaving and avoid going elsewhere

When borrowed clothes, damaged

- be honest to tell the person and have it repaired and dry cleaned

- return it with a note and a small token expressing an appreciation

Missing the Fine Print

- slip your jewelry, unpin your hair

- quickly wipe off excess makeup

Instead of Casual, in fact it’s Dressy/ Formal

- comb your hair, apply make-up, and always have a confident smile

- glide yourself towards the table

Shirt tags are there

- laugh it off

- quickly get into your coat and head out the door

MEETING ETIQUETTE

Guidelines

- Be PromptThis means arrive 5-10 min

earlier.

- Rank is important in the Business Environment

Know your business protocol.

… guidelines

- Know when to Buss

- Be PreparedCome to the meeting with a

knowledge on its agenda.

… guidelines

- OpennessBe open to differing points of

view.

- Be aware of Body LanguagesFacial expressions & tone of

voice

- Cellular phones must be turned off or in silent mode

- A person of higher rank may offer their card to you.  Accept the card and look at it for a few seconds.

- Make a positive comment about the card, such as the logo, the design, quality of the paper or embossing.

Business Card Exchange Protocol

- Present your card with face up and the writing so it can be read 

- The card must be

clean and crisp

- Cards should be kept in a handy pocket.

ROAD MAP

First Impressions-Lasting Impressions

6 P’s of Personal Marketing

5 Rules of PersonalMarketing

The Etiquette of Good Business

Dining with

Style and GraceModern Manners

from Cyberspace

to CellPhones

Formal Dinner Place Setting 1. Napkin 2. Fish Fork 3. Dinner or Main Course Fork 4. Salad Fork 5. Soup Bowl & Plate 6. Dinner Plate 7. Dinner Knife 8. Fish Knife 9. Soup Spoon 10. Bread & Butter Plate 11. Butter Knife 12. Dessert Spoon and Cake Fork 13. Sterling Water Goblet 14. Red Wine Goblet 15. White Wine Goblet

10 Commandments of a Business Meal

• Thou shall not jump straight into business talk

• Thou shall not be late• Thou shall not table hop• Thou shall not talk politics, diet or family• Thou shall not dominate the conversation• Thou shall not dawdle over the ordering or

eating• Thou shall not drink to much alcohol• Thou shall not fight over who pays the bill• Thou shall not neglect thy table manners• Thou shall not forget to show appreciation

Duties of Host Duties of Guests

PLANNING Preparation

-Venue Match the venue w/ the occasion you’re planning-The Guest List Invite guests w/ common interests -The Invitation It should announce the: purpose date, time, place & dress code. -The Food It is according to the tastes of the guests.

Timeliness You must arrive within 15 min. of

The stated time.

Helpfulness Always ask the host if he needs

any help.

Thoughtfulness Arriving to the place w/ a present.

DiscretionWhatever your opinions to the party make sure to keep all negative

comments to yourself.

Ready, Set…. DrinkReady, Set…. Drink

• Ordering Alcohol-

– When in the company of strangers, follow the lead of the host if it is appropriate or not to order

•Wine-

– White Wine glasses are held by the stem, as not to diminish the chill

– Red Wine glasses are help by the bowl, the warmth of the hand release the aroma

•Sugar Packets-

– Limit the number of packets used

– Place trash under saucer or tucked under placement

Ready, Set… Ready, Set… Eat Eat

• Napkins-– Place on lap as soon

as you are seated– Place on your chair

when you must leave the table

– The host should be the first to put the napkin on the table at conclusion of meal

• What stuff is mine?– Drinks on the right,

solids (bread plate) on the left

• When to start?When to start?– Start only when everyone every one else Start only when everyone every one else

has been served. Buffets are the has been served. Buffets are the exception.exception.

• Do not serve yourself bread unless the Do not serve yourself bread unless the host has signaled you to do so.host has signaled you to do so.– Pick it up and offer it to the person on your Pick it up and offer it to the person on your

left, then serve yourself and pass to the left, then serve yourself and pass to the right.right.

Table Manners

General Guidelines:

- food should always be passed to the right or counterclockwise

- when you’re ask to pass the salt, pass the pepper, too.

- spoon the soup away from you

- cutting your salad is a matter of personal preference

- when your done eating, rest your napkin to the left of the place setting

… in Using the Dinnerware

- do not make a fist to hold the utensils

- tilt the soupspoon near your lips and sip the soup quietly

- do not use your own spoon or fork to serve yourself

- to cut food, hold the fork with the left hand tines down

- your right hand cuts with knife

- closed the plate with your fork and spoon crossing and forming 4 o’clock position

Posture and Poise at the Table

- relax

- sit up and do not slouch into your chair

- do not hunch over your plate while you eat

… posture and poise

- do not put elbows on the table

- bring your utensil to your mouth

- do not extend your mouth, just place the food into your mouth

… posture and poise

- do not overload your utensil

- take smaller bites only

- chew your food quietly and slowly

- do not talk while eating

… posture and poise

- keep your elbows as close to your sides

- do not reach over people

- do not push your plate away when you’re done eating

ROAD MAP

First Impressions-Lasting Impressions

6 P’s of Personal Marketing

5 Rules of PersonalMarketing

The Etiquette of Good Business

Dining with

Style and Grace

Modern Manners

from Cyberspace

to CellPhones

Answering and Placing Calls

- Answer the phone by introducing the company and saying “Good Morning, may I help you?”

- If the caller does not identify herself, it is pleasant to say, “May I ask who is calling?”

- If you misdialed, it is nicer to apologize rather than simply hang up.

- Don’t answer the phone only to keep people waiting while you finish something else.

While on the Phone

- Ask the person if it is the good time to talk.

- Don’t drink, eat or blow your nose while on the phone.

- Don’t try to have a conversation simultaneously with someone else

Wireless Courtesies

- During one-on-one conversations, put the device away.

- If, during a meeting, however, you need to access critical information at that specific moment, then and only then is it acceptable to turn your attention to a PDA or laptop.

- Once it’s known you are doing research, read the important content from the screen.

- You cannot effectively connect with the speaker into his ideas if you are distracted by gadgets .

Etiquette

Basic Guidelines in Using

- use Title case while sending e-Mailwhatever be the importance of your message

- in the world of e-Mail, ALL-CAPITAL LETTERS SEEM TO SORT OF - DEMAND YOUR ATTENTION!

… guidelines in using e-mail

- Avoid using Bright Red Text or Bold Text .

- The message that (unwittingly) goes out to receivers of e-Mail using ALL CAPS, Bright Red Text or All Bold Text is that the sender is demanding their attention.

… guidelines in email

- do not use different font types

- do not use different font sizes, as it will again end up distracting your reader

- it is a good idea to keep your e-Mail brief and to the point, no elaboration is required

... guidelines in e-mail

- use Bold, Italics and Underlined text appropriately

- it is a good idea to create your e-Mail signature and have it automatically appended to your e-Mail

E-Mail Signatureshould contain:

- Your Full Name

- Your Full Address - Home or Office, as appropriate

- Telephone Number - Landline, Hand Phone or both, as appropriate

- Your e-Mail (although the reader may 'Reply To' your mail, it is a good idea to explicitly mention your e-Mail, in your e-Mail signature)

- Your Website address or your organization's website address

The Norm For Using:

The To: field

- should be used where the recipient needs to act on your e-Mail, or you want to inform the recipient about an action done by you.

- one-to-one e-Mail always uses the To: field

The Cc: field

- should be used for recipients who only need to be informed that you have given instructions to the concerned person

- (i.e., the person in the To: field)

The Bcc: field

- should be used only where you do not want the people in the To: and Cc: fields to know who else you are sending the mail to.

- cannot be read by anyone except the sender of the mail.

Attachments

- tell your respondent what the name of the file is, what program it is saved in, and the version of the program.

- ex. “This file is in MSWord 2000 under the name “LabFile.”

General Format: Character Spacing

- Try to keep your line length at 80 characters or less.

- If your message is likely to be forwarded, keep it to 60 characters or less.

General Format: Tone

- Avoid negative words that begin with “un, non, ex” or that end with “less”

(useless, non-existent, ex-employee, undecided).

- Use smiles , winks ;), and other graphical symbols only when appropriate.

- Use contractions to add a friendly tone.

(don’t, won’t, can’t).

You can read the word TEACH.

Also, you can read its shadow as LEARN.

Thank tHeir Efforts in bringing

Etiquette iN business worlD.