Personalisation

Sharing Coventry’s Journey

Mary Cooper- Purcell - ASPIRE Project Team

What this isn’t…..

• A ‘how to’ session

• A talk about ‘we’ve got it right’

• A lecture about ‘what you should do’

• A high level view of how Personalisation is interpreted and implemented

It’s a Manager in one Local Authority talking to Managers from another – sharing what we are learning on a common journey.

Coventry’s Adult Social Care Vision

We will directly support, or influence others, to enable every adult in Coventry to have the opportunity to live a

fulfilling life based on their individual choices and aspirations

BROKERAGE FUNCTIONSupported information; engagement; cost-effective range of options to meet outcomes that optimise

choice and control; support to get services

OUTCOMES MATRIX – Indicative amount identified; clarification of eligibility; financial assessment referral

Information and access

points

Information and

signposting service on

internet, with assisted

access points

Contact Assessment

Adult social care or Multi-

Disciplinary Assessment, with

information / signposting

where appropriate

Outcomes Assessment /

Carers Assessment

Health and Wellbeing / Choice and Control / Economic and Educational Participation / Social and Community Participation

Enablement

Provision of enabling service to

inform assessment of

longer term need

Support Planning and

Ongoing Support

Agree Support Plan, Personal

Budget and Review

schedule

Outcomes Review /

Reassessment

Review and reassess needs /

outcomesRevise Support Plan / personal

Budget

Universal Services

Targeted Universal Services

Social and health care

TRIGGER EVENT

CITIZEN OR

CARER

Timing Issues

• Comprehensive Spending Review

• ABC – Fundamental Service Reviews

• Introduction of new IT systems

• Tender Renewals for providers

• Re-alignment

• Management de-layering

Manager and leader

Skills

Experience

Knowledge

Outcomes focus

Enablement

Support Planning

Resource allocation

Needs led

Care Plans

Personal Budget

? Single Assessment

Familiar processes

Familiar documents

Revisiting ‘known’ areas

• Eligibility

• Risk

• Recording

Supporting quality and consistent practice now we are working in different ways.

Learning sets with practitioners

• What is Personalisation and what are the drivers?

• What’s an outcome? – how to use an outcomes focused approach

• The Promoting Independence Framework

• Support Planning – RAS and co-production

• What makes an outcomes focused review

• The skills you have and can build upon to do this

• What does the actual documentation look like? – what goes where?

I’m doing it already

It’s just another set of forms

It’s about getting rid of Social Workers

It’s about saving money

I don’t know what I’m doing anymore

Some of the responses

Keep building

Supporting Managers

Champions

Team Meetings

Supervision

Change

Changing the culture is going to take time

Celebrate Success!