Personal Services IndustryLabour Market Research

Report

Presented byHeather Stewart & Ian MacRae

Sage TransitionsApril, 2009

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Table of contents

Title Page1. Executive Summary 6

2. Introduction 9

3. Research methodology 10

4. Labour force demographics 12

5. Industry supply and demand 23

6. Training models and standards based on research results 26

7. Industry Certification 32

8. Professional Association 35

9. Training models and standards from other Canadian jurisdictions 38

10. Recommendations 42

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List of Appendices

Title PageAppendix A: Research themes 46

Appendix B: Sample of focus group and individual interview notes by topic area

49

Appendix C: Preliminary labour market research 57

Appendix D: Additional references used in preparing the report 62

Appendix E: Kelowna news release 64

Appendix F: Letter for beauty suppliers 66

Appendix G: Sample focus group flyers 68

Appendix H: Research flyer 70

Appendix I: Sample email to be sent by committee members 72

Appendix J: Sample survey - owner/practitioner 74

Appendix K: Focus group outline 93

Appendix L: Personal Services Industry HR Committee 97

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List of Charts and Graphs

Figure 4.1 - Overall age distribution in the Personal Services Industry

Figure 4.2 - Overall gender distribution in the Personal Services Industry

Figure 4.3 - Industry involvement by minority status

Figure 4.4 - Industry involvement by aboriginal status

Figure 4.5 - Regional geographic distribution in sample vs. population

Figure 4.6 - Population distribution by municipality size

Figure 4.7 - Overall hours worked per week in the Personal Services Industry

Figure 4.8 - Hours worked per week (owners/managers vs. all stakeholders)

Figure 4.9 - Monthly earnings box plot (by occupation)

Figure 4.10 - Length of tenure in the Personal Services Industry by occupation

Figure 4.11 Average (mean) number of services performed by occupation

Figure 4.12 Number (as percent) of practitioners who perform specific service within each occupation and overall

Figure 4.13 - Services offered by business (sorted by hairstyling vs. esthetics)

Figure 4.14 - Number of services performed by businesses (esthetics vs. hairstyling)

Figure 5.1 - Services in highest demand, as reported by owners and managers in the Personal Services Industry

Figure 5.2 - Skills and abilities most in demand in the Personal Services Industry (as % of owners/managers who endorsed each item)

Figure 6.1 - Skills practitioners think are most important to learn from training programs (by skill and occupation)

Figure 6.2 - Skills practitioner think practical experience is important to learn (by skill and occupation)

Figure 6.3 - Skills practitioners think are most important (by skill and occupation)Figure 6.4 Skills practitioners have the most difficulty performing in the workplace (by

skill and occupation)Figure 6.5 - Manager opinions related to skills, training and certification

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Figure 6.6 - Educator and student ratings of programs on various dimensions (5 point Likert scale; 5 as highest rating)

Figure 6.7 - Educator ratings of important skills (5 point Likert scale; 5 as highest rating)Figure 6.8 - Students rating of skills as related to training program (5 point Likert scale;

5 as highest rating)Figure 7.1 - Practitioners who support certification (as %, sorted by occupation and by

skills)Figure 7.2 - Support for certification of skills and abilities (as %, sorted by practitioners,

owners/managers, educators, and students)Figure 7.3 - Support for certification of services (as %, sorted by type of industry

involvement)Figure 8.1 - Support for industry professional association by practitioner/manager,

student, and educator.Figure 8.2 - Support for industry professional assocation services by practitioner/

manager, student, and educator)

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1. Executive Summary

The Personal Services Industry Human Resource (PSIHR) Committee is an industry lead committee with members from throughout BC, and ex-officio participation from various industry and training organizations. The PSIHR Committee contracted with Sage Transitions to conduct labour market research, review training models and standards in British Columbia (BC) and other jurisdictions and provide recommendations on training and certification models for the Personal Services Industry in BC. A full copy of the report is available on request from Committee Chair, Kim Savage at kimsavage@shaw.ca.

Sage Transitions developed quantitative and qualitative primary research processes to collect more comprehensive data than available from provincial and national public data using: surveys, focus groups, and individual interviews. Secondary research was conducted on-line and by telephone to collect data regarding models in other jurisdictions. Four on-line and print surveys were developed for the specific audiences identified by the PSIHR Committee: owners/managers/practitioners; teachers; students; and career practitioners. 250 respondent provided responses to on-line and print surveys. 134 students, teachers, practitioners and owners participated in focus groups and individual interviews. The data was collected from Jan. 26 to Mar. 1.

Industry members were advised of the research process through various methods. The committee sponsored a website at www.bcbeautyindustry.com, which provided information about the research, links to the on-line survey and details of focus group sessions. A number of partners and stakeholders helped provide information to the four groups identified by the committee, and thereby increased the involvement and response rate among industry members.

Data collected was consistent with national and provincial demographics. The data was representative of provincial labour market characteristics such as age, gender, region and remuneration. The research resulted in appropriate response rates based on population distribution in BC, with a slight over-representation from the Thompson/ Okanagan and Northern BC and a small under-representation from Vancouver Island.

The key highlights of the PSI labour market research based on survey respondents confirm national labour data, while providing more detailed data about BC respondents.

• 20 – 39 year olds form 51.6% of the industry (See Figure 4.1)• Practitioners and owners are comprised of 85% female and 15% male (See

Figure 4.2)

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• More than 70% of respondents work more than 30 hours per week (See Figure 4.4)

• The highest monthly earnings tend to be in municipalities of more than 100,000 people

• Median monthly remuneration in the industry from all sources is as follows (See Figure 4.5):

o Estheticians - $1500o Hair Stylists - $3200o Medical Estheticians - $2150o Electrologists - $2500

• More than half of estheticians have been in the industry for less than five years and have completed their training since de-regulation in 2003. Hairstylists, medical [non-clinical] estheticians and electrogists tend to possess a longer attachment to the industry (See Figure 4.6)

• The research confirms etheticians typically perform many services, and esthetics businesses tend to offer many services. Hair Stylists perform fewer services, and businesses that offer hair styling tend to offer few or no other services (See Figure 4.7 & 4.9).

• Medical estheticians and electrologists perform multiple services, with medical estheticians performing the largest number of services. However, only a small number of medical estheticians and electrologists responded to the survey, therefore this is a small sample. (See Figure 4.7).

Key Findings

Industry professionalism The industry responses suggest a strong interest in re-regulation and certification of the Personal Services Industry. Similarly, there was considerable desire to maintain industry standards of professional and credibility. Industry members are proud of their occupation, and want practitioners, owners, students and teachers to demonstrate high levels of professionalism and credibility with each other and to their customers.

Industry knowledgeThe industry de-regulation has resulted in widespread confusion among industry members. Many industry members expressed dissatisfaction with current training, certification and services from the professional association. Practitioners and owners made a number of suggestions about: how training should be offered and completed; methods of certification; and professional association programs and services.

Cosmetology Industry Association of BC (CIABC)Although the survey questions didn’t ask specifically for feedback about CIABC, there were many comments about the current association. We realize that these are personal

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opinions, however they were repeated so frequently, and there was such startling similarity in the tone of the remarks that they represent significant and consistent feedback from industry members.

Comments are in Appendix B, summarized from focus groups and individual interviews. Respondents suggested they mistrusted the current association, and lacked confidence in the Association’s interest in working on behalf of the industry and it members. There were many negative stories and examples shared about various Association activities and personnel. Several individuals were articulate and passionate about the need for a strong governing body with effective links to and a desire to act on behalf of industry members; and with appropriate oversight.

Non-technical training Survey respondent feedback about non-technical training provided a ranked list of skills and training methods. A majority of industry stakeholders consistently rated all non-technical skills as important to learn in training programs, and important to possess. Owners and managers identified key skills that many industry practitioners lack. Important skills and abilities, as identified by industry stakeholders, are covered extensively in Section 5. Responses were consistent between different practitioners and different types of industry involvement.

Training standardsThe feedback about training standards is equally consistent. 75% or more practitioners from all industry fields confirm the following skills require certification/licensing:

• Sanitation• Knowledge of principles, theories and techniques• Technical skills• Safety• Diseases/disorders

CertificationIndustry stakeholders consistently supported certification for both services and skills. Nearly all practitioners supported certification for services they performed. For example, 58% of all practitioners supporter certification for makeup application; while 100% of practitioners who performed makeup application supported certification for it (See Figure 7.1, 7.2, & 7.3 for more detailed information about certification).

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2. Introduction

Sage Transitions was contracted to develop a labour market report with the following deliverables, which are presented in this report: Undertake labour market research to:

Section 4• identify labour force demographics – age; size; compensation rates; type and

scope of work engaged in; type of practitioner; type and level of education/training earned;

Section 5• identify supply and demand in the industry (hair, skin, nails) - detailing data

on: skills shortages, training needs and labour demand over the next five to ten years;

Section 6• review training models and standards used in other jurisdictions (hair, skin,

nails; • survey practitioners and employers on types of needed training and what

types of training and standards would be supported by industry; and Section 8

• provide recommendations on training and certification models for the various occupations in this diverse industry.

We conducted primary research with a quantitative survey using on-line and print surveys; supplemented by qualitative research using focus groups and individual interviews. The data obtained from these research methods provided substantive data from diverse industry practitioners, owners, teachers, students and career development practitioners.

To develop our recommendations on training and certification models we conducted secondary, on-line, research to ascertain the training standards, models and certification in other jurisdictions. Our research results about other jurisdictions are included in Section 9. Our research indicated the Saskatchewan Apprenticeship Commission will be instituting an apprenticeship program for hair and nails, and has provided us with information about this process. The secondary research combined, with our quantitative and qualitative data and analysis, provided a range of opinions, facts and options to consider in developing a model appropriate for BC practitioners.

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3. Research methodology

Sage Transitions developed four surveys for the specific audiences identified by the PSI Committee: owners/practitioners, teachers, students and career practitioners (see sample: Appendix J). The surveys were designed to protect the anonymity and confidentiality of respondents. Participants were asked not to give their name or any identifying information on the survey. To respect privacy, respondents were advised that they were not required to complete the entire survey or any individual survey items they did not feel comfortable completing. Allowing participants to omit individual items ensures more valid individual and overall responses.

A variety of statistical procedures were used to analyze the survey data including: t tests; linear regression; univariate and multivariate analysis of variance; and Chi-square. All demographic variables were consistent with provincial and national labour market data, suggesting that the practitioner, owner, manager survey is a representative sample of the industry. Fewer responses to the educator and student surveys result in less precise representation. However, as the responses across all surveys are consistent, it would suggest that fewer responses to the educator and student surveys do not compromise validity. Measures of construct validity, confirmed internal consistency between questions that were asked repeatedly in different ways, such as ordinal (polytomous) and scale questions in the case of remuneration. This means that participants were responding to questions consistently.

The surveys were completed by respondents in approximately 10 – 30 minutes. We received 250 responses to the survey in on-line and print format. The survey was available on-line from Jan. 26 to Mar. 1, and 239 individuals started the survey. After surveys with insufficient responses to provide meaningful data were trimmed, the overall response rate for each online survey was: practitioners/owners/managers - 94%; students - 88%; educators - 60%. Only 9 of 30 (30%) career practitioners completed the questionnaire. Unfortunately not enough career practioners responded to provide meaningful data. However both the few completed career practioneer surveys and the very high attrition rate suggests that career practitioners are not knowledgeable about the Personal Services Industry. The response rates for students and practitioners/owners are extremely high, suggesting higher validity (due to low attrition bias) for the study. We provided more than 100 print surveys to individuals, salons, spas and beauty supply stores, and received 11 completed print surveys. We talked with 134 students, teachers, practitioners and owners in focus groups and individual interviews. Our

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research included focus group participation and individual interviews with high school students and teachers in the Ace-It program.

Focus groups were conducted in mid-February in the Okanagan/Shuswap at Salmon Arm, Vernon and Kelowna; and from Feb. 19 to 22, in Vancouver at Vancouver Community College and the Esthetique Spa Show. One hundred and two students, teachers, owners and practitioners attended these one-hour focus groups, and discussed a variety of issues and opportunities in the industry (Appendix K).

Industry practitioners were advised of the research process through various methods. The committee sponsored a website at www.bcbeautyindustry.com, which provided information about the research, links to the on-line survey and details of focus group sessions. Sage Transitions developed a series of emails which were provided to committee members, who forwarded the information to colleagues. Beauty Supply businesses in the interior and Northern BC provided flyers and on-line information to their customers. News releases were sent to Okanagan/Shuswap media (Appendix E).

A number of partners helped provide information to partners and practitioners. BC Workinfonet, a website for career practitioners hosted information to promote survey completion by career practitioners. The Career Education Society, a resource for high school career counsellors, included a notice in their February newsletter. A number of association, organizations and beauty suppliers posted a notice on their websites, and provided information to their members via email or in-person transactions. Sage Transitions developed website content and survey access for www.bcbeautyindustry.com and maintained a page, linking to the information and survey, on Facebook.

The individual interviews occurred primarily from Feb. 9 to 13 as Heather Stewart and Shawne Bremer were visiting salons and spas in Kelowna, Vernon, Armstrong and Salmon Arm, to encourage focus group participation and on-line survey completion. Additional interviews occurred during the Esthetics Spa Show in Vancouver. Many owners and practitioners wanted the opportunity to provide feedback one-on-one with the researchers. The individual interviews provided substantive comments and comprehensive details about industry certification/licensing and the current cosmetology industry association. The comments are summarized within the focus group themes and notes.

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4. Labour force demographic

A. AgeThe following chart demonstrates the dominant age range of respondents in the PSI is represented by 20 – 39 year olds, who form 51.6% of the industry.

Figure 4.1 - Overall age distribution in the Personal Services Industry

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B. GenderThe following chart confirms gender distribution in the personal services industry based on survey response, with 85% female and 15% male respondents.

Figure 4.2 - Overall gender distribution in the Personal Services Industry

C. Minority StatusThe following chart displays the proportion of industry stakeholders who identify with an ethnic minority group.

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Figure 4.3 - Industry involvement by minority status

D. Aboriginal StatusThe following chart displays the proportion of industry stakeholders who identify as aboriginal.

Figure 4.4 - Industry involvement by aboriginal status

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C. Geographic regionThe data demonstrating regional representation shows that our sample sizes based on survey responses are appropriately represented (related to regional population distribution) in the Lower Mainland and Northern BC, with the Thompson/Okanagan region providing more responses proportionally than any other area of the Province. Our Vancouver Island responses were proportionally lower than any other area of BC.

Figure 4.5 Regional geographic distribution in sample vs. population

D. Municipality SizeThe following chart demonstrates that nearly 40% of respondents were from municipalities of more than 100,000 people, with the next largest group of respondents from municipalities of 25,000 to 49,999.

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Figure 4.6 - Population distribution by municipality size

0

10

20

30

40%

of Stakehold

ers

Less than 5,0005,000 - 9,999

10,000 - 24,99925,000 - 49,999

50,000 - 99,999100,000 or more

Municipality Size

E. Weekly hours workedMore than 70% of respondents, work more than 30 hours per week, with a small percentage of practitioners working less 29 hours or less per week. Medical estheticians and electrologists report working more than 40 hours per week. However, the sample size for these occupations is very small, and may not be representative of the full population of medical estheticians and electrologists. Figure 4.5 shows that over 40% of owners/managers work more than 40 hours per week.

Figure 4.7 - Overall hours worked per week in the Personal Services Industry

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Figure 4.8 - Hours worked per week (owners/managers vs. all stakeholders)

0

10

20

30

40

50%

of Stakehold

ers

1 - 9 Hours10 - 19 Hours

20 - 29 Hours30 - 39 Hours

40 HoursMore than 40 Hours

Hours worked weekly

All Stakeholders Owners/Managers

F. Remuneration· Median monthly remuneration in the industry from all sources is as follows:

o Estheticians - $1800o Hair Stylists - $3200o Medical Estheticians - $2100o Electrologists - $2400

The following graph shows income from all sources for each occupational group. The boxes show the common range of salaries; median [midpoint; average] incomes are shown with the strong black line through each box. The individual points the boxes are outliers – salaries that are outside the range of the majority of practitioners.

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Figure 4.9 - Monthly earnings box plot (by occupation)

G. Length of tenure in the PSIMore than half of estheticians have been in the industry for less than five years therefore have entered the industry after deregulation of the industry in 2003. Hairstylists, laser technologists and electrogists possess a longer attachment to the industry, with more than 65% working in the industry for more than seven years. The following diagram (Figure 4.6) shows that estheticians cluster around shorter tenures, while hairstylists and electrologists tend to cluster around much longer tenures, especially 15+ years.

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Figure 4.10 - Length of tenure in the Personal Services Industry by occupation

H. Occupation TypeThe following graph and chart demonstrates the following about practitioners (a hierarchical model was created based on the data obtained, and was used to examine possible differences between esthetics, ‘medical esthetics’, electrolysis and hairstyling) :

Esthetics – estheticians and those who perform medical esthetics tend to perform the highest number of services. Practitioners that perform medical esthetics tend not to specialize, but perform many other esthetics services in addittion to medical esthetics.

Hairstylists - practitioners who work as hairstylists tend to perform few other services, but some hairstylists do perform other esthetics services

Electrolysis - practitioners who perform electrolysis tend to specialize, but in some cases do perform other esthetics services.

Nail technicians - nail technicians were not distinguished as a separate profession in these data. 97.4% of estheticians performed manicures/pedicures; only 2% of practitioners perform only manicures/pedicures.

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Figure 4.11 Average (mean) number of services performed by occupation

Figure 4.12 Number (as percent) of practitioners who perform specific service within each occupation and overall

Electrolysis Medical Esthetician

Hairstylist Estheticians Overall

Electrolysis* 100% 0% 0% 0% 7%Medical Esthetics*

14.30% 85.70% 0% 0% 7%

Laser Hair Removal*

28.60% 42.50% 0% 0% 5%

Hairstyling* 0% 28.60% 100% 0% 49%Manicure/Pedicure*

71.40% 71.40% 6.40% 97.40% 48%

Lash/Brow Treatments*

28.60% 71.40% 2.10% 84.60% 41%

Tweezing/Waxing*

28.60% 85.70% 17% 82.70% 50%

Facial/Body Treatments*

28.60% 85.70% 4.30% 82.10% 42%

Artificial Nails* 28.60% 42.90% 6.40% 20.50% 16%*Statistically significant differences between occupational categories; α = 0.05

Highlighted boxes show which occupational category is most related to specific services.

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The following graph and chart describes services that businesses offer. This comparison is between esthetics businesses and hairstylists - if a business offers hairstyling, it is in the ‘hairstyling’ category. Unfortunately, less responses for owners/managers may mean the data is slightly skewed. However these numbers provide excellent indications of the service composition of businesses in the Personal Services Industry.

It is important to note that the percentages for electrolysis, laser hair removal, and medical esthetics may be inflated because of lower response rates in the Owner/Manager section.

Figure 4.13 - Services offered by business (sorted by hairstyling vs. esthetics)Hairstyling Esthetics

Hairstyling** 100% 0%Manicure/Pedicure**

42.90% 74.10%

Hair Removal Waxing/Tweezing

46.40% 63%

Lash/Brow Treatments**

35.70% 63%

Facial/Body Treatments**

35.70% 63%

Massage* 35.70% 59.30%Makeup Treatments

35.70% 48.10%

Artificial Nails 25% 29.60%Electrolysis** 3.60% 25.90%Laser Hair Removal

3.60% 14.80%

Medical Esthetics

10.70% 11.10%

**Statistically significant differences between occupational categories; α < 0.05*Statistically significant differences between occupational categories; α < 0.10

Highlighted boxes show which occupational category is most related to specific services.

Esthetics businesses tend to offer a wider range of services than hairstylists. 46% of hairstylists provided only hairstyling, while all esthetics businesses offered at least two services. Estheticians offered a higher number of services (Median = 6); than hairstylists (Median = 2). 3.6% of businesses offered only nail services. Businesses that offered nail services offered an average of 5 (Mean =5.14) additional services.

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Figure 4.12 - Number of services performed by businesses (esthetics vs. hairstyling)

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5. Industry supply and demand

The following information is drawn from Canadian Occupation Projections system, and was developed nearly a decade ago. These forecasts were developed before the current downturn in the economy. Our industry research confirms many industry members have felt the impact of the current economic situation by reductions in their business revenue. Consequently, these forecasts should be considered in light of the change in our economic situation. The projections for hairstylists from BC WorkFutures suggest “an annual employment growth rate of 1.4%, which is similar to the average for all occupations. According to this projection, 5,070 positions will become available from 2001 to 2011. Fewer than half of these openings (41%) will result from growth in the number of new jobs and the remainder will be due to retirements. Many additional openings will become available from a high rate of worker turnover”.

As with many other personal service occupations, the growing demand for hairstylists and barbers is a direct result of B.C.'s growing population. Other factors also have an impact on this demand. It is expected that older members of the population will make fuller use of hairstylists and barbers. However, many families and consumers are not seeing dramatic increases in their incomes, and this could reduce their spending on hair care. According to industry sources, fashion is a way of life for many consumers and they are demanding speciality treatment. For this reason, there is little growth in the number of full-service, unisex salons and most job openings that become available will be for hairstylists. Industry sources indicate that self-employment in these occupations is on the rise. There is a growing trend for established salons to rent chairs to hairstylists, who in effect become self-employed. Some may also freelance in sectors such as the film industry. Other workers leave salons to work out of their homes or at clients' premises. Prospects are good for those who intend to start their own salon. New and potential salon owners need to have a good business sense. Business is usually slow at first until a stable clientele has been established.

Estheticians are included in large group with several other occupations. BC Work Futures projects employment for this group to grow much faster than the average for all occupations. As mentioned above, these forecasts were developed a decade ago, and do not reflect the current economic situation.

Employment growth projections for each occupation within this occupational group differ, but all are projected to grow faster than the average for all occupations. These differences and, more importantly, the differences in the sizes of these occupations, determine how many of the total projected openings are accounted for by each occupation. Almost two-thirds of all workers in this occupational group were either

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estheticians or electrologists or in a related occupation in 2001. Together, these occupations account for most (62%) of the projected openings, reflecting the continuing shift in consumer preference to more personalized services

http://www.workfutures.bc.ca/profiles/profile.cfm?noc=648&lang=en&site=graphic

The following chart (Figure 5.1) shows that the services that managers report as being most difficult to find employees for are hairstylists (with 28.1% of managers having difficulty finding employees to perform hairstyling) and artificial nails (with 24.6% of managers having difficulty finding employees to perform artificial nails. Figure 5.2 details the most important industry demand for particular skills, and what skills are currently mostly lacking (as reported by employers). Figure 5.1 - Services in highest demand, as reported by owners and managers in

the Personal Services IndustryOwners/Managers have difficulty finding employees for

(as % of owners/managers who report need):Hairstylists 28.10%Artificial Nails 24.60%Makeup Treatments 15.80%Hair Removal (Waxing/Tweezing)

14%

Massage 14%Medical Esthetics 12.30%Facial/Body Treatments 12.30%Electrolysis 12.30%Manicure/Pedicure 12.30%

Lash/Brow Treatments 12.30%

Laser Hair Removal 3.50%

Figure 5.2 - Skills and abilities most in demand in the Personal Services Industry (as % of owners/managers who endorsed each item)

Most Important Skills for Practitioners to Have

Skills Most Commonly Lacked by Practitioners

Interpersonal Skills 78.90% Professionalism/Ethics 54.40%Customer Service 78.90% Problem Solving 50.90%Sanitation 78.10% Customer Service 49.10%Knowledge of Principles, Theories, etc.

75.40% Sales Skills 45.60%

Professionalism/Ethics 73.70% Multitasking 42.10%Sales Skills 66.70% Interpersonal Skills 36.80%Technical Abilities 66.70% Leadership 35.10%

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Safety 64.90% Technical Abilities 33.30%Multitasking 63.20% Sanitation 33.30%Problem Solving 54.40% Safety 28.10%Record Keeping Skills 47.40% Diseases/Disorders 24.60%Industry Knowledge 47.40% First Aid 22.80%Diseases/Disorders 43.90% Record Keeping Skills 17.50%Leadership 31.40% Industry Knowledge 17.50%

First Aid 19.30%Knowledge of Principles, Theories, etc.

15.80%

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6. Training models and standards based on research results

Our primary research results demonstrate consistent feedback from estheticians, hair stylists, medical estheticians about the ways in which a variety of services and skills need to be taught and learned. The following graph shows, in descending order the weighting of skills training, both in class, and on-the-job. Some skills are consistently highly ranked for classroom training.

The highest ranked for classroom training in descending order are: · Professionalism· Sanitation· Knowledge of principles and techniques· Sales skills· Safety and customer service

The highest rankings for on-the-job training are: · Sales skills· Technical abilities· Customer service· Interpersonal skills· Multi-tasking· Sanitation

The feedback about training standards is equally consistent. 75% or more practitioners from all industry fields confirm the following skills require certification/licensing:· Sanitation· Knowledge of principles, theories and techniques· Technical skills· Safety· Diseases/disorders· Professionalism/ethic

Figure 6.1 - Skills practitioners think are most important to learn from training programs (by skill and occupation)

Esthetics Hairstylists Medical Electrolysis OverallProfessionlism/Ethics 89.70% 83% 85.70% 100% 87%Sanitation 87.20% 78.70% 85.70% 100% 84%Knowledge of Principles, Techniques, etc.

84.60% 80.90% 85.90% 100% 84%

Sales Skills 89.70% 76.60% 85.70% 71.40% 82%

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Safety 84.60% 74.50% 85.70% 100% 81%Customer Service 76.90% 83% 71.40% 100% 81%Interpersonal Skills 79.50% 80.90% 85.70% 85.70% 81%Technical Abilities* 71.80% 83% 85.70% 100% 80%Diseases/Disorders* 82.10% 70.20% 85.70% 100% 78%Industry Knowledge* 79.50% 70.20% 85.70% 100% 77%Multitasking 74.40% 74.50% 71.40% 85.70% 75%Problems Solving* 69.20% 74.50% 85.70% 100% 75%Record Keeping Skills* 66.70% 74.50% 85.70% 100% 74%FIrst Aid*** 69.20% 55.30% 57.10% 100% 64%Leadership 64.10% 63.80% 57.10% 57.10% 63%

Figure 6.2 - Skills practitioner think practical experience is important to learn (by skill and occupation)

Esthetics Hairstylists Medical Electrolysis OverallSales Skills 61% 63.80% 57.10% 42.90% 61%Technical Abilities*** 41% 72.30% 71.40% 85.70% 61%Customer Services* 46.20% 61.70% 57.10% 85.70% 57%Interpersonal Skills** 43.60% 63.80% 42.90% 85.70% 56%Multitasking*** 41% 61.70% 14.30% 57.10% 50%Sanitation* 51.30% 40.40% 85.70% 57.10% 49%Problem Solving 41% 46.80% 57.10% 57.10% 46%Safety* 46.20% 42.60% 85.70% 28.60% 46%Record Keeping Skill 30.80% 46.80% 57.10% 57.10% 42%First Aid 38.50% 41.90% 42.90% 57.10% 37%Leadership** 20.50% 42.60% 14.30% 42.90% 32%Professionalism/Ethics 20.50% 40.40% 28.60% 28.60% 31%Diseases/Disorders 28.20% 19.10% 28.60% 42.90% 25%Industry Knowledge 30.40% 27.70% 14.30% 28.60% 23%

Figure 6.3 - Skills practitioners think are most important (by skill and occupation)Esthetics Hairstylists Medical Electrolysis Overall

Sanitation 97.40% 85.10% 85.70% 100% 91%

Interpersonal Skills 89.70% 91.50% 85.70% 100% 91%

Customer Service 89.70% 91.50% 71.40% 100% 90%

Professionalism 84.60% 89.40% 85.70% 100% 88%

Knowledge of Theories etc. 76.90% 91.50% 85.70% 85.70% 85%

Technical Abilities 69.20% 89.40% 85.70% 100% 82%

Sales Skills 79.50% 78.70% 85.70% 71.40% 79%

Industry Knowledge 71.80% 70.20% 100% 85.70% 74%

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Esthetics Hairstylists Medical Electrolysis OverallRecord Keeping Skills 69.20% 72.30% 71.40% 100% 73%

Safety 76.90% 68.10% 57.10% 85.70% 72%

Multitasking 69.20% 76.60% 57.10% 71.40% 72%

Problem Solving 59% 74.50% 57.10% 85.70% 68%

Diseases/Disorders 64.10% 51.10% 71.40% 85.70% 60%

Leadership 53.80% 59.60% 42.90% 42.90% 55%

First Aid 38.50% 36.20% 14.30% 14.30% 34%

Figure 6.4 Skills practitioners have the most difficulty performing in the workplace (by skill and occupation)

Esthetics Hairstylists Medical Electrolysis Overall

Multitasking 33.30% 29.80% 28.60% 28.60% 31%

Interpersonal Skills 28.20% 34% 28.60% 0% 29%

Sales Skills 30.80% 21.30% 42.90% 14.30% 26%

Professionalism 20.50% 31.90% 14.30% 14.30% 25%

Customer Service 15.40% 25.50% 14.30% 28.60% 21%

Problem Solving 12.80% 23.40% 28.60% 28.60% 20%

Record Keeping Skills 17.90% 17% 42.90% 14.30% 19%

Leadership 12.80% 23.40% 14.30% 0% 17%

Sanitation 10.30% 21.30% 28.60% 0% 16%

Knowledge of Theories etc. 10.30% 19.10% 28.60% 0% 15%

Diseases/Disorders 10.30% 14.90% 28.60% 0% 13%

Industry Knowledge 10.30% 12.80% 14.30% 0% 11%

Technical Abilities 0% 17% 28.60% 14.30% 11%

Safety 5.10% 12.80% 28.60% 0% 10%

Figure 6.5 - Manager opinions related to skills, training and certification Important Skills to Learn from

Training

Skills Owners Think Need Practical Experience

Skills Certification

Knowledge of Principles, Theories, etc.

71.90% Sales Skills 57.90%Sanitation 82.50%

Sanitation 66.70% Technical Abilities

50.90%Professionalism/Ethics

80.70%

Technical Abilities

64.90% Problem Solving 47.40%Knowledge of Principles, Theories, etc.

80.70%

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Professionalism/Ethics

64.90%Customer Service

47.40% Safety 77.20%

Customer Service

64.80% Multitasking 42.10%Diseases/Disorders

72.70%

Interpersonal Skills

63.20%Interpersonal Skills

40.40% Technical Abilities 72.70%

Safety 63.20%Knowledge of Principles, Theories, etc.

38.60% Customer Service 59.60%

Sales Skills 61.40%Record Keeping Skills

35.10%Interpersonal Skills

59.60%

Record Keeping Skills

52.60%Sanitation 35.10% Industry

Knowledge57.90%

Diseases/Disorders

52.60% Professionalism/Ethics

33.30% Problem Solving 56.10%

Problem Solving 49.10% Safety 28.10% First Aid 54.40%Industry Knowledge

43.90% First Aid 26.30%Record Keeping Skills

52.60%

Multitasking 42.10% Leadership 24.60% Sales Skills 50.90%

Leadership 28.10%Diseases/Disorders

21.10%Multitasking 45.60%

First Aid 26.30%Industry Knowledge

15.80% Leadership 42.10%

Figure 6.6 - Educator and student ratings of programs on various dimension (5 point Likert scale; 5 as highest rating)

Educators StudentsQuality of Instruction

4.89 4.18

Curriculum Prepares for Future Work

4.5 4.34

Price of Program 4.5 3.92

Length of Program

4.24 3.86

Amount of Practical Experience

3.61 3.59

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Figure 6.7 - Educator ratings of important skills (5 point Likert scale; 5 as highest rating)

Educators Important Skills

Sanitation 5Safety 5

Technical Abilities

5

Professionalism 4.94

Customer Service

4.94

Interpersonal Skills

4.94

Knowledge of Principles, Theories, etc.

4.94

Problem Solving 4.89

Sales Skills 4.83

Multitasking 4.72Industry Knowledge

4.72

Record Keeping Skills

4.67

Diseases/Disorders

4.72

First Aid 4.59Leadership 4.39

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Figure 6.8 - Students rating of skills as related to training program (5 point Likert scale; 5 as highest rating)Importance of

Practical Experience

How Well Training Taught

so far

How Well Training Taught

so farSanitation 4.77 Professionalism 3.92Customer Service

4.72 Knowledge of Principles, Theories, etc.

3.92

Interpersonal Skills

4.69 Technical Abilities

3.9

Professionalism 4.62 Interpersonal Skills

3.84

Safety 4.56 Sanitation 3.84

Technical Abilities

4.52 Customer Service

3.78

Knowledge of Principles, Theories, etc.

4.4 Safety 3.72

Industry Knowledge

4.23 Industry Knowledge

3.68

Record Keeping Skills

4.25 Multitasking 3.66

Multitasking 4.21 Leadership 3.62Problem Solving 4.02 Problem Solving 3.62

Diseases/Disorders

3.96 Record Keeping Skills

3.6

Sales Skills 3.83 Diseases/Disorders

3.57

Leadership 3.75 Sales Skills 3.48First Aid 3.69 First Aid 3.34

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7. Industry Certification

The following charts confirm that the majority of practitioners, owners/managers, students and educators want the industry training to be certified and the industry regulated. During our focus groups and individual interviews, we found that many participants were confused about the meaning of certification, licensing and regulation. However, once definitions of each term were provided, there was an overwhelming support for training certification and professional licensing. In our focus groups and individual interviews, nearly all participants wanted the industry to be re-regulated.

Figure 7.1 shows the varying levels of support for training skills certification, between different professions. Although there are slight variations, the order is relatively consistent across skills, with a majority of overall respondents supporting certification for all skills except leadership. Figure 7.2 shows that a majority of respondents involved in the industry support certification for nearly all of the skills presented in the survey. There are some differences: a higher proportion of students support certification of all skills, and educators were slightly more likely to support certification than practitioners and owners/managers.

Figure 7.3 shows that there is strong support for certifying all services provided in the personal services industry. Nearly all practitioners suggested the skills they perform should be regulated. There is less general agreement in the industry overall about which services should be regulated, but a majority of groups involved in the industry support certification of all services.

There are varying levels of understanding about the current state of the industry and its regulation and certification. Many training institutions and other organizations suggest in their literature that the industry has licensing, and that certification is available. While the first sample (A) below is accurate, a student applying to this program may be unaware of the current state of regulation in BC, and assume that a Certificate of Qualification is equivalent to a license to practice. Similarly, the second example, suggests the program qualifies students for certification and licensing.

While neither statement is incorrect, without further explanation, students and others may be further confused by these kinds of statements.

Sample of certification copy from Institutional websites

A. Upon completion of your training, you may apply for the Cosmetology Industry Association of British Columbia examination. Once successfully passing our

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examination, you will receive a Cosmetology Industry Association of British Columbia Certificate of Qualification.

B. This course will provide students with the opportunity to review the skills and procedures learned throughout the Esthetics and Nail Care Technology program. The course will also include theory review and preparation for industry standard (certification/licensing) exam(s).

Figure 7.1 - Practitioners who support certification (as %, sorted by occupation and by skills)

Esthetics Hairstylists Medical Electrolysis OverallSanitation 74.40% 85.10% 85.70% 100% 82%Knowledge of Principles, Theories, Techniques, etc.

74.40% 83% 85.70% 85.70% 80%

Technical Abilities 71.80% 85.10% 85.70% 85.70% 80%Safety 74.40% 80.90% 85.70% 85.70% 79%Diseases/Disorders 74.40% 76.60% 85.70% 100% 78%Professionalism/Ethics 71.80% 80.90% 85.70% 71.40% 77%First Aid 66.70% 57.40% 85.70% 71.40% 64%Interpersonal Skills 64.10% 57.40% 71.40% 57.10% 61%Industry Knowledge 59% 63.80% 71.40% 42.90% 61%Sales Skills 64.10% 57.40% 85.70% 42.90% 61%Problem Solving 53.80% 63.80% 71.40% 57.10% 60%Customer Service 53.80% 61.70% 71.40% 42.90% 58%Record Keeping Skills 51.30% 55.30% 85.70% 57.10% 56%Multitasking 48.70% 48.90% 71.40% 42.90% 50%Leadership 46.20% 44.70% 71.40% 42.90% 47%

Figure 7.2 - Support for certification of skills and abilities (as %, sorted by type of industry involvement)

Practitioners Owners/Managers

Educators Students

Sanitation 82% 83% 89% 92%Knowledge of Principles, Theories, Techniques, etc.

80% 81% 89% 94%

Technical Abilities 80% 73% 94% 90%Safety 79% 77% 89% 92%Diseases/Disorders 78% 73% 72% 78%Professionalism/Ethics 77% 81% 72% 94%First Aid 64% 54% 72% 73%Interpersonal Skills 61% 60% 50% 90%Industry Knowledge 61% 58% 72% 88%Problem Solving 60% 56% 56% 80%

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Customer Service 58% 60% 56% 88%Record Keeping Skills 56% 53% 56% 88%Multitasking 50% 46% 44% 73%Leadership 47% 42% 39% 63%

Figure 7.3 - Support for certification of services (as %, sorted by type of industry involvement)

Practitioners who Perform the Service

Practitioners Owners/Managers

Students Educators

Laser Hair Removal

100% 73% 84% 73% 84%

Medical Esthetics

100% 72% 84% 75% 89%

Electrolysis 100% 70% 83% 65% 84%Manicure/Pedicure

100% 70% 83% 61% 89%

Massage 100% 65% 81% 65% 84%Artificial Nails

100% 78% 79% 55% 84%

Makeup 100% 45% 58% 51% 58%Hairstyling 92% 70% 83% 88% 89%Facial/Body Treatments

88% 69% 83% 59% 95%

Lash/Brow Treatments

80% 61% 77% 57% 74%

Waxing/Tweezing

80% 61% 77% 61% 89%

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8. Professional Association

The survey feedback suggests that respondents would like a professional association that provides a number of services and programs to help industry members in their business and practice. We did not ask any questions about the current CIABC organization in the on-line survey. These responses should be interpreted appropriately, as the questions asked for feedback about an industry professional association, but did not ask for feedback about the current association. The questions asked were:

Would you like (an) industry professional association(s)?

If yes, what service(s) would you like from an industry professional association?· Education and training· Events· Industry information· Professional development· Certification and licensing· Medical and health benefits· Other

Figures 8.1 & 8.2 outline the responses to these survey questions.

The following chart suggests a majority of practitioners, students and educators, in all service areas, support an industry association. Support for an industry professional association is greatest among teachers, but a majority in all areas of the industry supported the existence of an industry professional association. Most that did not support an industry professional association were not opposed to the existence of one, but were unsure, perhaps because of the confusion regarding regulation and uncertainty about the existing association.

Figure 8.1 - Support for industry professional association (by practitioner/manager, student, and educator).

Yes No Not SurePractitioner 71.40% 6.10% 22.40%Student 74.50% 0% 25.50%Educator 88.90% 11.10% 0%

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Support for various services from and industry professional association are mixed. A majority of practitioners and managers, educators, and students supported certification or licensing from an industry professional association. However, a significant portion (between 38.5% and 32.2%, depending on the area) did not support certification or licensing from an industry professional association. Support for licensing or certification is high, but there is some ambiguity regarding licensing or certification from an industry professional association.

Figure 8.2 Support for industry professional assocation services by practitioner/manager, student, and educator).

Practitioners and Managers

Educators Students

Information 53.80% 88.90% 52.90%Certification or Licensing 61.50% 72.20% 62.70%Professional Development

56.90% 77.80% 58.80%

Education/Training 57.70% 72.20% 58.80%Events 43.10% 88.90% 49%Medical Benefits 43.80% 61.10% 64.70%

Although the survey questions didn’t ask for feedback about CIABC, there were many comments about the current association. We realize that these are personal opinions, however they were repeated so frequently, and there was such startling similarity in the tone of the remarks that they represent significant and consistent feedback from industry members. The following comment is typical of those provided on-line and in focus group sessions and individual interviews.

The past professional organizations were not clearly defined in terms of functions, location, and jurisdiction. Record-keeping regarding fees for services was often not tracked properly, resulting in members being told that there was no record of money that had been paid, and attempts to charge again, despite the members having made the required payments.

In addition, the following comments are summarized from focus groups and individual interviews. Respondents suggested they mistrusted the current association, and lacked confidence in the Association’s interest in working on behalf of the industry and it members. There were many negative stories and examples shared about various Association activities and personnel. Several individuals were articulate and passionate about the need for a strong governing body with effective links to and a desire to act on behalf of industry members.

Survey and focus group responses suggest that practitioners felt a governing body

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should exist that is: open and transparent in function and process; promoted high individual and industry standards; provided available, accessible, and well-defined benefits; and was involved in translating the passion individuals feel in their work into a greater sense of confidence and cohesion in the industry. Many participants also stressed that an industry professional association should be independent from the regulatory body.

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9. A sample of training models and standards from other Canadian jurisdictions

New Brunswick

Occupation Hours of training

Weeks of training

Hours of Work experience0n-the-job

Exams

Hairstylists 1600 hours 43 weeks in licensed school with licensed instructor

120 – 250 hours (licensed salon)

By Cosmetology Association of NB

Aesthetics 900 hours 24 weeks

Nail technician 300 hours 8 weeks

Make-up application

300 hours 6 weeks

Note: Must be licensed to work in NB

Nova Scotia

Occupation Hours of training

Weeks of training

Hours of work experienceOn-the job

Exams

Hairstylinging 1250 960 hours supervised by Master Cosmetologist or Master Cosmetologist Instructor

Practical Written: multiple choice, short answer, fill in the blanks Bacteriology/ Sanitation /

Infection Control

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Esthetics 1250 Within 2 years 960 hours supervised by Master Cosmetologist or Master Cosmetologist Instructor

Nail Technicians

250 Completion of exam

Make-up 300 Completion of examArtificial nails 100 Completion of exam

Note: All schools are required to be registered with both the Cosmetology Association and with the Department of Education/ If you work in one of the following occupations the Cosmetology Act of Nova Scotia requires that you hold a license issued by the Cosmetology Association of Nova Scotia and that your business is registered with the Association, subject to an annual sanitation and licensing inspection.Hairstlists who have not renewed their licenses for a period three+ years and wish to have their license re-instated may apply to the Provincial Examining and Licensing Committee.Master Cosmetologist – 3 years of work experience in a registered salon and 3 pre-approved upgrading courses (2 in cosmetology and 1 in business)Master Cosmetologist Instructor – 5 years of work experience in a registered salon and fulfilled requirements of the Association

Manitoba

Occupation Hours of training

Weeks of training

Hours of work experienceOn-the job

Exams

Esthetician 1600 1060 Apprenticeship Board

Nail Technician 1000 400 Apprenticeship Board

Skin Care Technician

1100 800 Apprenticeship Board

Hairstylist1500

1400 Apprenticeship Board

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Note: This trade is compulsory. To legally work in this trade in Manitoba, you must either be a registered apprentice, or a

certified journeyperson with a valid authorization to practice in the trade or hold a valid Temporary Permit.

OntarioOccupation Hours of

trainingWeeks of training

Hours of work experienceOn-the job

Exams

Hairstylist 1500 2.5 years Apprenticeship

Esthetician Program standards for all institutions as of Mar/2007

Note: You must be certified to work in this trade (hair stylist)

Saskatchewan

Occupation Hours of training

Weeks of training

Hours of work experienceOn-the job

Exams

Hair stylists 1500 hours of technical training

Apprenticeship – 2 yrs/3600 hours

Tradesperson – 3 years/5400 hours

Written theory exam followed by and practical exam

Red Seal Esthetician/Nail Technician

Apprenticeship – 2 yrs/3600 hours

Tradesperson – 3 years/5400 hours

Written and practical as of Mar 31/09

Esthetician-Skin Care Technicians

Apprenticeship – 2 yrs/3600 hours

Tradesperson – 3 years/5400 hours

Written and practical as of Mar 31/09

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Note: to be certified as an interprovincial “Red Seal” journeyperson, or to btain a Learner’s Certificate. A Learner’s Certificate from the Saskatchewan Apprenticeship and Trade Certification Commission permits you to work in the trade until you are eligible to challenge the journeyperson examination

Alberta

Occupation Hours of training

Weeks of training

Work experience Exams

Hair Stylists 2 periods of:

10 weeks (350 hours) of technical training

2 – 1 year periods

Including 1400 hours on-the-job (paid)

Supervised by certified journeyperson

Journeyperson exam

May also write red seal exam

Estheticians Not licensed

Note: Hair Stylists2 years (two 12-month periods) including a minimum of 1400 hours of on-the-job training and 10 weeks of technical training each yearTo work as a Hairstylist in Alberta, a person must be a registered apprentice or a certified journeyperson or hold a recognized trade certificate. (see Recognized Trade Certificates)

Hairstylists learn their skills by registering with Alberta Apprenticeship and Industry Training to participate in apprenticeship training and, upon successful completion, are awarded the Alberta Journeyman Certificate.

A hairstylist who holds a valid trade certificate from Alberta or from another Canadian province or territory may apply to write the Interprovincial Exam and, if successful, be granted a Red Seal under the Interprovincial Standards Program. The Red Seal is recognized throughout most of Canada.

A hairstylist who holds a certificate that was issued by another recognized apprenticeship authority in Canada (province, territory or federal jurisdiction) may apply for an Alberta Equivalency document under the Equivalency Program.

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10. Recommendations

A. Decide on a training model for BCWe recommend the committee consider the following options and make decisions, before moving forward with Program Development contract:

i. The Saskatchewan Apprenticeship and Trade Certification Commission is not pursuing licensing or regulation beyond the apprenticeship program. Full apprenticeship model for all occupations. There are several ways of operating apprenticeship models. Manitoba’s apprenticeship system is compulsory while Saskatchewan is encouraging all potential practitioners to enter the apprenticeship system before practicing. In Saskatchewan there is no requirement for current practitioners to re-train or complete exams.

If BC were to pursue this model it would require working with ITA to develop an apprenticeship model for all occupations. Saskatchewan Apprenticeship and Trade Certification Commission have offered to share the work, documentation and processes they have developed. Additional information from Manitoba would be useful. The hairstylist apprenticeship program is underway, and the two Esthetics occupations are effective March 31, 2009.

ii. A licensing model similar to Nova Scotia where the industry is regulated and licensed by the Ministry of Education, and monitored by the Association. Licensing is required for all occupations. Teachers for the Personal Services Industry are required to be licensed to teach.

The model would require regulation and the development of training standards for all occupations, and for teachers. Nova Scotia and New Brunswick have similar models and processes, and further information from both jurisdictions would be advantageous to discuss their processes, systems and obtain their guidance and advice.

iii. Continue with the hair stylist apprenticeship model in BC, and develop training standards for the esthetics industry and for teachers within the PSI industry. Parts of this model exist in other jurisdictions such as Alberta and Ontario, and could be combined with the teacher certification process in Nova Scotia.

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B. Industry training standards and licensing for practitionersAfter considerable research, and discussions with experts in other jurisdictions, we have presented a series of options to consider. This is a difficult issue that has been addressed in various ways in other jurisdictions.

There are several ways to move forward with industry certification and/or licensing. One option is for institutions that provide training to adapt common standards based on competencies, skills profiles and outcomes to ensure program consistency throughout the Province.

Some jurisdictions require teacher certification. If BC is going to pursue this model, teacher qualification standards and processes will be advantageous.

i. Training standards

If there is a decision to develop training standards for all private and public institutions and decide on one of the training models as suggested above, the following represent some of the questions to be answered:

a. When and how will the training standards be implemented?b. Will teachers be required to meet teacher training standards, and if so,

when and how?c. Will practitioners who have begun practicing in BC since December, 2003,

or who are currently completing their training, be required to write a new exam.

d. Will there be a practical and theory exam.e. Will electrolysis and laser therapy occupations be included in the training

and examining process?

ii.Institutional impact

Private and public institutions will need to implement new training standards and may need to adapt their curriculum to meet these requirements. This will require a period of time to allow institutions to adapt their current training, and if required, ensure that teachers have the requisite qualifications to teach. Whether there is decision to pursue:· an apprenticeship model; · a combined apprenticeship and training standards model, or · a non-apprenticeship model

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ITA will need to be extensively involved, as will members of training institutes and organizations.

iii.Re-licensing current practitioners

If there is a decision that requires un-licensed practitioners to complete certification exams within a specified period of time, for example one year, there are many challenges and opportunities. The following is a brief overview. The advantage to this process is standardization of the industry will help to ensure the majority of industry members have completed the same certification exams. However, there are many challenges in implementing this process. Many practitioners and students have paid substantial fees for their education, and have written CIABC or institutional exams. Other practitioners have started businesses, with or without training, in a five year period where no regulation existed. Some practitioners have completed modular training, as their work required. The industry is large and geographically disparate. The time and resources for the administration and logistics of mandatory standardized exams are substantial: developing and offering exams throughout BC; advising practitioners of exam requirements; addressing complaints from industry members and providing guidelines to educational institutions.

iv.Sanitation and hygiene course

There have been several suggestions about instituting a standard sanitation and hygiene course, no matter which training model is approved. There are several models in other industry, to support the utility of such a course. The Tourism and Hospitality Industry has required Food Safe course completion for all servers. This course is readily available, and a reasonable cost, throughout BC. Given the time it will require to developing training standards, make training model decisions and implement the process, it may be advisable to move quickly to address the most pressing in the industry: institute a Sanitation and Hygiene course immediately for all industry practitioners.

C. Industry regulation and certification The issue of industry regulation and certification is particularly complex in BC. Given the history of the current association, and its credibility in the industry, there are difficulties in recommending CIABC manage certification and examination until they can regain industry credibility.

D. Health Authority involvementInitiate discussions with Ministry of Health and Health Authority represents to confirm the process and requirements of health inspections.

E. Develop a comprehensive communications strategy

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Once the committee has agreed on a final version of this report, we recommend developing a communications strategy to share the results throughout the industry.

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Appendix A:Research themes

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In the focus groups, individual interviews and discussions with practitioners and owners a number of themes began to emerge.

Industry professionalismThe first and most dominant message is the passion and commitment to professionalism in the industry. Those who responded to surveys and participated in interviews and focus groups were committed to an industry that promoted professionalism among its practitioners. They demonstrated their interest in an industry that portrays a image of credibility and professionalism

A regulated industryHairstyling students spoke about the unfairness of spending ten months in a program, paying up to $20,000 in tuition, and working next to someone who had little or no formal training, and was not enrolled in a formal training program, and was receiving the same pay. Estheticians were concerned about low-cost, untrained services being offered in salons and how these salons undercut their own pricing and professionalism. The estheticians suggested that since de-regulation sanitation and hygiene was not effectively practiced by many practitioners. The following comment from the on-line survey effectively summarizes the feedback of many respondents.

BC Beauty Industry is in DESPERATE need for training, licensing, certification and regulation. Sanitary standards need to be improved 100%. Spas operating without certified or licensed employees need to be shut down. The general public's safety is at risk. Sanitary standards need to be drastically improved before a fungal outbreak becomes the norm in spas. Basically, my point is this: OUR INDUSTRY NEEDS TO BE REGULATED!

Current industry associationThe was a fervent set of responses that highlight the mistrust, lack of confidence and confusion among practitioners, owners, students and teachers about the industry and its regulation and standards. The history of deregulation in BC has resulted in many issues, about which we heard many stories. Lack of confidence in the current association was articulated frequently. Individual comments included issues with inconsistent exam procedures, poor service to practitioners from the association, and commitments from Association representatives that were not followed through.

Other respondents wanted an association, and suggested a number of programs and services they would like an association to provide.

These comments were varied, and here are some samples

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This industry needs an association to regulate and enforce higher standards of training and operation. The sanitation standards currently are extremely poor and hazardous to general public safety.

In an industry such as esthetics I am continually shocked at the different requirements of the various schools. We need to have a higher general industry standard for graduation from any esthetic school.

Industry engagement in researchThe feelings expressed by industry members seems further exacerbated by the length of time since de-regulation and the previous consultation process results about which industry practitioners seem uninformed and unaware. In many cases it was difficult to encourage industry members to complete the survey and engage in this research process, possibly because of these feelings. Industry trainingThere were many comments about the inconsistency in the training completed by practitioners. The survey responses demonstrated that some practitioners have, for example, completed ten months of formal classroom training, possess journeyperson status, while others are practicing with no training. Some students are writing exams from schools, CIABC and the apprenticeship system, while others have completed neither formal training nor exams. This data confirms the lack of common training standards and regulation has resulted in a significant demand for industry and professional standards for its practitioners. This lack of standards and regulation seems to be of greatest concern in laser and medical esthetics, but is of considerable concern for all industry services.

The range of costs and length of training varied dramatically between locations and training institutions. Training institutions offer programs including different services, skills and mix of theory and practice. Some institutions are training hairstyling apprentices, while other are not aligned with the apprenticeship system. There is considerable confusion about the Red Seal program, and the available theory and practical exams.

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Appendix B:Sample of focus group and individual interview notes by

topic area

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How to re-certify• At least one year to re-certify, show updated qualifications and to prepare for re-

examination• grandfather exams that have been written in last 5 years?• Anyone who has received certification before 2003

• really only people who started after 2003 who need to re-certify• use recognized Red Seal• must also write practical, revised practical

Training• School curriculum

• major issue• schools must have a formal process• already have certificate of qualification in place, take advantage of that

Electrolysis training

• Must use program, standard training; MUST be licensed• PCTA training model -- already in place, standardized training model• currently very few people have training because they don't have to

• working toward legislation• program has already been developed

Laser training• no standards in the industry NONE!• Damage

• potential for huge damage• doesn’t work if it is not done properly• many people are practicing who don't have expertise, knowledge, haven't passed exam

• Licensing• electrolysis organization

Esthetic and Hairstyling training and practice

• want regulation• don’t want current association as the regulator

• need training • Instructor: criteria were not clear for industry association exam -- no constency

for exams• no value for money

• association DOES NOT recognize any other licenses, exams, etc• need to recognize other certificates

• currently anybody can open a school, business• health departments should be responsible

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• Everyone should have certification• schools should have more influence• depending on reputability of institution• standardized curriculum

• People who have been through training, not received certification• should let people have certiication (not fair to make people redo things)

• Important to have lots of practical training in esthetics • many school do much less practical (expense of products)

• Exams:• current industry assocation exams not good• necessary for neutral third party to do exam

• importance of practical work, overall marks (exam doesn't necessarily test skill)• need a balance of marking

Professional association• only interested in fees (nothing else)• employees want regulation• many people are interested in becoming members of CIABC because it offers certification• CIABC

• in a political field, problems with individuals• have to put it behind• Norma, deceived the board - betrayed the trust of the board

• gave licenses to people who did not take exams• Hairstyling Association

• existed for about 75 years (has had bad apples)• but has served function• need to educate people

• Goal should be to bring people together in one way or another• need body to govern association• supports having oversight

• Business of interest•really want to make sure that industry, schools, etc is regulated to ensure people are getting proper training, etc• Professional association - Sidesco —worldwide

• show qualifications (not necessarily exams)• ensure schools are teaching what is needed

• submit expectations for programs and exams• exams that test actual skills

• Practical element to exam• very important to have practical component to certification• especially for hygiene (regulation, monitoring)

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•with CIABC, training standards not strict enough, difficult to fail someone• Teaching

• licensing not necessarily credentialed for teaching• teaching diplomas may not be regulated by board

• be certified in industry• certain number of hours worked

• Dividing up skills• takes away from perspective of 'what esthetician is'• training programs need to teach comprehenisve skills and services

• difficult [to divide up] from a teaching perspective as well• maybe having fewer divisions

• EG: specialisation in certain components (focus)• **maybe have hair, nails, esthetics, three division

• sub-divisions•(see SIDESCO) ---- programs, treat whole body

• As apprenticable trade:• apprenticeship• difficult for people just out of school, need more incentive for employers to hire new student• European programs have been doing this for a long time• SERIOUSLY support continuing education, apprenticeships

• Continuing education• support as educator

Future Recognition• if currently recognized by CIABC exams -- continue to recognize those qualification• people in the last 5 years should have to do what everyone else does

• should:• write exams• including practicals

• Continual Re-licensing?• Health Board more involved; should be doing routine checks

• not necessarily more government involvement• depends on what it is - EG electrolysis vs make-up

• Regulatory body (independent) • regulatory and industry association

• Training:• some training may not have had enough practical experience

• enough theory, needed more thorough practice• Some ACE IT mostly theory based (Red Seal)

• Programs Reconstruction (possibilities)

• basic training, then long period of practical

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• longer program might be better• currently difficult to extend the program beyond the basics

• expectations of salons may not be currently met because of limited program requirements (or some training programs)

• employers don't necessarily understand certification models (Eg: CIABC certification vs Red Seal)• Expectations of Students:

• be totally certified by end of program• be able to find job at a salon,• hair salons need to know what training program is

• don't know about apprenticeship program • difficult for young people to get into salon, earn respect as hairstylstis

• don't always understand what the training involves• Small communities may be less knowledgeable

Training Standards• apprenticeable hours, write the exam at the end• regulators who looked for paperwork in salon • people who don't have certification should have to write the test

• not fair for trained hairstylists, or for public• everyone thinks people should have to re-certify

• Continuing education• should be continuing education credits in industry• certification should be time limited

• go to shows/classes, training from beauty suppliers• only get licensed renewed with continuing education

• new styles, products, information• upgrading important for staying current in the industry

Regulation• should be re-regulated (general agreement• advisory board -- industry professionals

• advisory board should be continually changing• professionals who are up-to-date in the industry; working in salons or teaching

• Association should have:

• medical benefits• insurance• training• products, discounts

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• hould be essential• Fees:

• would be worth it if industry associationhad these benefits and clearly outlined what was provided for fees• industry association needs to support professionals

Incentive Program• for training (trades) - wage subsidy for people to work in salon,

Esthetics Students

Training (~7 weeks in)• mostly theory (so far)• more practical later on -- will go into salons later on• 7 months program• think program is good• Suggestions:

• have more practical work, • go into salons, multiple salons to see how salons operate

• (currently only one week in one salon)• need more real world experience, and more connections

• 7 months is a bit short to cover everything thoroughly enough• some would like longer program

• others would perfer shorter program (get into workforce quickly)

• should have required, standardized curriculum for the province• ensure that everyone has essentials for providing good servic

• ** should be licensed training**• for confidence in industry, customer confidence

• especially hygiene and sanitation• possibly have grade 11 science (esp. Chemistry) requirement for entering a program • *important for employees to be recognized as having training - sanitation etc

For Current Practitioners:• should have to write a licensing exam,• "upgrading" course for people who have experience• no grandfathering• should be universal guidelines, esp. for sanitation, hygiene• Licensing:

• practical exams (should be practical exams as well as theory)

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Types of Programs• Apprenticeship Model

• would be of interest to most (not all)

Professional Association• mixed reactions• most people would be interested in benefits of it • have schools send in curriculum, and become recognized as providing certification • About professional association

• pro association -- interested in become a member, if association is transparent, clear, provide all information, discounts, etc

Hairstylist Students:

Program so far• mostly practical work• very good -- hands on work is excellent

• support having likes more practice and theory• practicum with employers later in program• Strengths:

• practical part• speakers come in, students, talk about products, etc., demos

• Weaknesses:• need more teachers -- teachers too busy (in training sessions etc.)• maybe have extra assistance at early stages

Skills & Abilities• all [entire list] important

Regulation• YES to regulation (strongly, emphatically supported), same standards• People who aren't licensed

• still take exam or have to be licensed• or challenge the license• not allow people to practice without license

• possible upgrade, accelerated updating course• need course for people to upgrade if they have been practicing without license

• give people option, time to learn what is on the test• Exams:

• should be theory and practice• practical more important than written

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• but also important to know theory

Professional Association• would be interested in association with benefits• medical, health, dental benefits

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Appendix C:Preliminary labour market research

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Personal Services Industry – Preliminary Labour Market Information

Population In 2001 in British Columbia 14,060 individuals were employed as hairstylists and barbers (NOC 6271) and an estimated 41001 as estheticians, electrologists, and related (NOC 6482). Annual employment growth in British Columbia was 1.40% for all occupations. Hairstylists and barbers had the same employment growth rate of 1.40%, with 5,074 projected openings between 2001 and 2011. Esthetics had a higher growth rate of 2.20%, with 1,674 projected openings in that same period. However, these data should be interpreted with caution: recent economic changes would likely inhibit growth. British Columbia has been affected much less than other provinces like Quebec and Ontario, but it is likely the growth rates will be lower than those projected in 2001. At this point, it is impossible to determine how long-term the current economic problems will last, and exactly how it will impact the BC and personal services industry labour market. There is little available data describing the specific age breakdown in BC, however national data is similar. Unfortunately, the groupings are not specific enough to be useful. The data does show that hairstylists and barbers (NOC 6482) tend to be younger than the national average, while estheticians, electrologists and related (NOC 6271) tend to be slightly older. This study will give a more detailed description of ages in the personal services industry. Jobs in the personal services industry tend to be filled by women. In BC 18% of NOC 6482 are male, and 16% of NOC 6271 are male, which are both higher than the national average. Unfortunately the age breakdowns are insufficiently precise to provide detailed age breakdowns (see age range of 25 – 54 in following table).

Figure 1. Canadian occupations by age distribution.NOC 6482 NOC 6271 All Occupations

<20 3% 3% 6%

20-24 16% 12% 10%

25-54 75% 71% 72%

55+ 6% 14% 12%

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1 All NOC 6482 population numbers are estimated at 66% of the total NOC 648 population, consistent with BC

This study does not have the scope to assess the total current population, but the available demographic data should be relatively stable. The study will be able to address future employment demands. This could be assessed quantitatively in the survey and quantitatively in focus groups. The questionnaire will address current employee/shortages and demands; this will assess perceived demand and would be a useful predictor. It will address which regions and specific occupations are likely to undergo labour market changes in the near future. Focus groups would allow further analysis of labour market directions.

Employment The type of employment in the BC personal services industry (PSI) has a few marked differences from the overall BC workforce, and from the Canadian PSI. The PSI in British Columbia has a much larger frequency of self-employment than the overall workforce in British Columbia, but lower frequency than national rates of self employment in the industry. All NOC 6482 population numbers are estimated at 66% of the total NOC 648 population, consistent with BC Work Futures estimations. Also, the PSI workforce shows slightly higher frequency of part time employment than provincial averages overall rates in the same fields (see Figure 1).

Figure 2. Provincial and national employment rates for PSINOC 6271

BCNOC 6271

CanadaNOC 6482

BCNOC 6482

CanadaOverall BC Workforce

Self-employed

39% 50% 37% 51% 14%

Full Time 70%** 73% 60%+** 65% 74%

Part Time 30%** 27% 40%-** 35% 26%

**Within 5% of the national average

The survey should ensure that the rates obtained are representative of provincial numbers in each area. The survey may also be able to assess to what degree types of employment differ between regions. However, it may be difficult to obtain sufficient power to assess the types by region accurately. A large N would need to be used for

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every region (minimum N = 30) to obtain valid results. It may not be possible to assess this accurately for the regions with a smaller population.

Wages Employees in the PSI receive lower wages than national and provincial wages for the overall workforce. Hairstylists and barbers earn a mean $18,238 while estheticians, electrologists and related workers earn a mean $15,459 annually. This is nearly half the provincial average, of $32,080 for the BC workforce. No provincial data are available for the relationship between age and wage, but national PSI data suggests that there is a positive correlation between age and hourly wage (see Figure 2).

Figure 3. Canadian hourly wages for PSI and all occupations by age.NOC 6482 NOC 6271 All Occupations

20-24 10.27 9.35 10.27

24-54 11.29 11.33 19.76

55+ 13.25 10.99 19.59

All 11.29 10.63 18.07

This data suggests that increased age should also be positively correlated with higher wages in British Columbia. The study should give a more detailed analysis of how age is related to wage (as well as other factors). The study should give further detail into ages in the PSI labour market. If respondents are classified by decade (ex: 20 - 29; 30 - 39; etc.) it will allow a more detailed analysis of age, and how it is related to other factors. We will also seek to address the specific types of income earned, for example: hourly wages; actual earnings from chair rentals; and tips.

Regions A majority of PSI workers are in the Lower Mainland. To obtain a representative sample, a large portion of participants should be included from the Lower Mainland. However, as previously mentioned, to ensure sufficient statistical power, at least 30 participants should be included from each region. Even if the sample size is not directly representative of each region, statistical manipulations can be used ensure that the data represent each region proportionally. Data will be weighed by region, but likely not with other variables like age, because some aspects are likely to be constantly changing while the regional distribution of the workforce is likely to be more consistent. Regional PSI workforce distribution is almost identical to overall BC workforce distribution, so it is unlikely that there will be dramatic regional differences.

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Figure 4. Regional distribution of employment in BC by occupationNOC 6482 NOC 6271 All Occupations

Lower Mainland 59% 60% 60%

Vancouver Island 18% 18% 18%

Northern BC 7% 7% 7%

Okanagan 14%** 13%** 14%

Kootenay 3%** 3%** 3%

**Estimates based on provincial distributions of all occupations

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Appendix D:Additional references used in preparing the report

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Associations· Canadian Federation of Aromatherapists

· Leading Spas of Canada

· Canadian Cosmetics Careers Association

· Allied Beauty Association

· Canadian Cosmetic, Toiletry and Fragrance Association

· Esthétique SPA International

· International Spa Association

· Federation of Canadian Electrolysis Associations

· Canadian Dermatology Association

Health RegulationsInfection Prevention and Control Practices for Personal Services: Tattooing, Ear/Body Piercing, and Electrolysis The guidelines reflect standards of practice for the prevention of infection for tattooing, ear/body piercing and electrolysis. Any regulatory process that governs personal services remains a provincial public health responsibility.http://www.phac-aspc.gc.ca/publicat/ccdr-rmtc/99vol25/25s3/index.html

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Appendix E:Kelowna news release

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Kelowna NEWS RELEASEFor immediate releaseFocus groups for hair stylists, estheticians and nail technicians are being conducted on Monday, Feb 16 at KLO Campus, Okanagan College, Room H-123, Health Bldg for Estheticians and Nail Technicians and 5:30 to 7:00 PM – Hair Stylists. These focus groups will help the BC Personal Services Industry Human Resource Planning Committee (BCPSI-HRPC) obtain comments and ideas about training standards and certification.

This industry research about training and certification for hair stylists, estheticians and nail technicians is being undertaken by the BCPSI-HRPC. Four surveys for completion by practitioners, owners/managers, teachers, students and career counsellors/practitioners are available until Feb. 26 at www.bcbeautyindustry.com and on Facebook http://www.facebook.com/pages/BC-Personal-Service-Industry-Survey/48265703414. The survey results and additional research will form the basis of a review of existing training programs and standards. The analysis will develop, if required, new and/or revised training programs and standards to benchmark and improve the level of training of those individuals engaged in the provision of personal services to the public in British Columbia.

Service Canada has provided funding to the BCPSI-HRPC, an independent committee not affiliated with the Cosmetology Industry Association of BC nor the Business Practices and Consumer Protection Authority. This research project is directed by industry and it is intended to provide clarification and options to individuals either currently engaged, or planning to engage, in a career in personal services. In the longer term, it is anticipated that the project will ensure the industry has access to a skilled qualified workforce to meet on-going business needs. PSI-HRPC has contracted with Sage Transitions, Owner, Heather Stewart, to design and implement the research and surveys.

Contact:

Kim Savage, Committee Chair: 604.596.0595 (Vancouver)

Heather Stewart, Sage Transitions: 250-762-2452 (Kelowna)-30-

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Appendix F:Letter for Beauty Suppliers

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February 4, 2009

Re: Personal Services Industry Research

Thank you for agreeing to help distribute information about the survey and focus group research we are conducting. This research is very important to obtain industry feedback about current and alternate methods of training and certification.

The Federal and Provincial governments are cooperating in supporting and funding for this project. Service Canada, a Federal government department, has provided funding to establish a formal review of the personal services industry: hair stylists and barbers; estheticians; and nail technicians. The mandate of this committee is to review existing training programs and certification processes and to develop, if required, new and/or revised training programs and certification processes to benchmark and improve the level of training of those individuals engaged in the provision of personal services to the public in British Columbia.

More information about the research is available at www.bcbeautyindustry.com, or by calling Heather Stewart, Owner, Sage Transitions at heatherstewart@telus.net or 250-212-6960.

Yours sincerely,

Heather Stewart, OwnerSage Transitions

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Appendix G:Sample focus group flyer

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Industry Focus groupsFocus groups for the BC Personal Services Industry will be used to develop detailed data about training programs and standards. Each focus group will be conducted by experienced facilitators and include up to 20 participants. Refreshments will be provided. Two different sets of occupational focus groups will be conducted, and will include students, teachers, practitioners and owner/managers as participants:

· Esthetics and nail technicians· Hairstylisters

Interested participants may contact heatherstewart@telus.net or at 250-212-6960. In addition, committee members and Sage Transitions staff will be contacting industry representatives to invite them to attend. More information about dates and details will be available at www.bcbeautyindustry.com as locations and times are confirmed. The following dates have been confirmed:Tues. Feb. 15, Salmon Arm Campus of Okanagan College

· 4:00 to 5:30 Esthetics and Nail Tech · 5:30 to 7:00 Hairstylisting

Sun, Feb 22 and Mon Feb 23, Esthetique Spa International Show, Vancouver Convention and Exhibition Centre, 999 Canada Place, Vancouver

Industry initiativeIndustry research about training and certification for hairstylisters, estheticians and nail technicians is being undertaken by the BC Personal Services Industry Human Resource Planning Committee. Four surveys for completion by practitioners, owners/managers, teachers, students and career counsellors/practitioners are available at www.bcbeautyindustry.com from Jan. 26 to Feb. 26. The survey results, focus groups and additional research will form the basis of a review of existing training programs and standards. The analysis will develop, if required, new and/or revised training programs and standards to benchmark and improve the level of training of those individuals engaged in the provision of personal services to the public in British Columbia.

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Appendix H:Research flyer

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We need your helpTo complete a survey about the BC Personal Services Industry occupations: estheticians and nail technicians. The survey will be available on-line from Jan. 26 to Feb. 26 at www.bcbeautyindustry.com and on Facebook. Surveys will be available to practitioners, owners, managers, teachers, students and career counsellors. Your feedback and opinions are very important in helping the Human Resource Planning Committee make decisions about industry training and standards.

Participating in focus groupsFocus groups will be conducted at the Esthetique Spa International Show on Feb. 22 and 23 in Vancouver, and at various locations in the Lower Mainland, and in Salmon Arm, Vernon and Kelowna. If you’d like to participate in these focus groups, please email heatherstewart@telus.net or call 250-212-6960 before Feb. 18. Hairstylisting focus groups will be completed in various locations and more information and the dates and locations will be posted on www.bcbeautyindustry.com.

What this survey will do Service Canada has provided funding to The Personal Services Industry Human Resource Planning Committee (PSI-HRPC) to establish a formal review of the personal services industry comprising hair stylists and barbers; estheticians; and nail technicians. The mandate of this committee is to review existing training programs and certification processes and to develop, if required, new and/or revised training programs and certification processes to benchmark and improve the level of training of those individuals engaged in the provision of personal services to the public in British Columbia. The PSI-HRPC is an independent committee not affiliated with the Cosmetology Industry Association of BC nor the Business Practices and Consumer Protection Authority.

PSI-HRPC has contracted with Sage Transitions to design and implement the research and surveys. If you have any questions about the research or surveys, please email heatherstewart@telus.net or call 250-212-6960.

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Appendix I:Sample email sent by committee members

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We need your helpHere’s a quick reminder about the research being conducted for the BC Personal Services Industry: hairstylists, estheticians and nail technicians. You’ll find survey options for: owners/managers and practitioners; teachers; students and career counsellors – choose the option that best suits your situation. The survey will be available on-line until Feb. 26 at http://www.bcbeautyindustry.com/default.aspx or at Facebook http://www.facebook.com/pages/BC-Personal-Service-Industry-Survey/48265703414Focus groups discussion will supplement the survey data, and be conducted at the Esthetique Spa International Show on Feb. 22 and 23 in Vancouver, and at the following locations in the Okanagan/Shuswap:

· Monday, Feb 16 at KLO Campus, Okanagan College, Room H-123, Health Bldgo 4:00 to 5:30 - Estheticians and Nail Technicians o 5:30 to 7:00 – Hair Stylists

· Tuesday, Feb 17 at Salmon Arm Campus, Okanagan College, Room 141o 4:00 to 5:30 - Estheticians and Nail Technicians o 5:30 to 7:00 – Hair Stylists

· Wednesday, Feb 18 at Vernon Campus, Okanagan College, Room E102/103o 4:00 to 5:30 – Estheticians and Nail Technicians o 5:30 to 7:00 – Hair Stylists

Your feedback and opinions are very important in helping the Personal Services Industry Human Resource Planning Committee (PSI-HRPC) make decisions about industry training and standards.Service Canada has provided funding to PSI-HRPC to complete a formal review of the personal services industry: hair stylists; estheticians; and nail technicians. PSI-HRPC is an independent committee not affiliated with the Cosmetology Industry Association of BC nor the Business Practices and Consumer Protection Authority.For more information about the research and the committee, go to http://www.bcbeautyindustry.com/default.aspx or at Facebook http://www.facebook.com/pages/BC-Personal-Service-Industry-Survey/48265703414

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Appendix J:Sample survey - owner/practitioner

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Page 1

BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

The BC Personal Services Industry has formed a Human Resource Committee with funding from Service Canada, and

is conducting research about training and human resources in the industry. The research includes the following

occupations: hairdressers, estheticians and nail technicians.

We would very much appreciate your responses to this survey. Your input will help the Human Resource Committee

develop recommendations about training, certification and other human resources issues and opportunities.

The survey normally takes 10 - 15 minutes to complete. Your responses are very important, and we appreciate your

time and energy in helping with this important initiative.

You'll have an opportunity to add any comments at the end of the survey.

We will be conducting focus groups with students, teachers, practitioners and owner/managers. If you're interested

in participating, please check this website after Feb. 4 (www.bcbeautyindustry.com) for dates and details.

1. Survey purpose

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Page 2

BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

This information will be used to develop general information about the industry. We do not ask your name, address

or any other personal information. Any information that you do provide such as wage, age or training completed

cannot be linked to you in any way.

1. Age:

2. Where do you work?

(Use the map below this question if you are unsure of the regions)

2. Demographics

19 or Younger

nmlkj

20 - 29

nmlkj

30 - 39

nmlkj

40 - 49

nmlkj

50 - 59

nmlkj

60+

nmlkj

1. Northern BC

nmlkj

2. Cariboo, Chilcotin, Coast

nmlkj

3. Vancouver Island

nmlkj

4. Lower Mainland

nmlkj

5. Thompson Okanagan

nmlkj

6. Kootenays

nmlkj

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Page 3

BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

3. Approximately what size is the municipality (city/town) you work in?

4. Gender:

5. How long have you been working in the industry?

6. Are you a member of a visible minority group?

7. Aboriginal Status

Under 5,000 people

nmlkj

5,000 - 9,999 people

nmlkj

10,000 - 24,999 people

nmlkj

25,000 - 49,999 people

nmlkj

50,000 - 99,999 people

nmlkj

Over 100,000 people

nmlkj

Female

nmlkj

Male

nmlkj

less than 1 year

nmlkj

1 to 3 years

nmlkj

4 to 6 years

nmlkj

7 to 10 years

nmlkj

11 to 15 years

nmlkj

more than 15 years

nmlkj

Yes

nmlkj

No

nmlkj

Aboriginal

nmlkj

Not Aboriginal

nmlkj

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Page 4

BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

1. Approximate Hours Worked Per Week:

2. Approximately how much do you earn weekly from each of the following?

*This information is anonymous so no one will know how you responded.

3. Approximately how much do you earn, in total, each MONTH?

4. In which of the following areas have you received training from suppliers?

(please select all that apply, leave blank if none)

3. Employment

Don't make

this type of

income

Less than

$25$25 - $49 $50 - $99 $100 - 149 $150 - $249 $250 - 499 $500+

Salary nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Hourly Wages nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Commission nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Fixed fee per service nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Bonus nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Profit sharing nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Tips nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

1 - 9 hours

nmlkj

10 - 19 hours

nmlkj

20 - 29 hours

nmlkj

30 - 39 hours

nmlkj

40 hours

nmlkj

More than 40 hours

nmlkj

Artificial Nails

gfedc

Electrolysis

gfedc

Facial or body treatments

gfedc

Hair removal (Waxing, tweezing, etc)

gfedc

Hairdressing

gfedc

Laser hair removal

gfedc

Lash/brow treatments

gfedc

Make-up application

gfedc

Manicure/Pedicure

gfedc

Massage

gfedc

Medical Esthetics

gfedc

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Page 5

BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

1. Are you certified to work in the personal services industry?

(if no, skip question 2 & 3)

2. Did you receive your certification in British Columbia?

(if you have not received certification, leave this question blank)

3. When did you receive certification?

4. Have you completed training programs related to your current profession?

4. Certification & Training

*

No

nmlkj

Yes

nmlkj

Not sure

nmlkj

No

nmlkj

Yes

nmlkj

2003 - Present

nmlkj

1996 - 2002

nmlkj

1990 - 1995

nmlkj

Before 1990

nmlkj

Yes

nmlkj

No

nmlkj

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BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

1. Did you complete your training in British Columbia?

2. In what areas have you completed training, and from what type of institution?

Note:

Public School/College (for example, Okanagan College, Selkirk College)

Private College (for example, Marvel, Blanche Macdonald)

3. How many weeks, in total, did it take to complete your training?

5. Training

I did not

complete this

training

High SchoolPublic

College/School

Private

College/School

Salon/Spa

Classroom

Training

On the job

training

Artificial Nails nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Electrolysis nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Facial or body treatments nmlkj nmlkj nmlkj nmlkj nmlkj nmlkjHair removal (Waxing,

tweezing, etc)nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Hairdressing nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Laser hair removal nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Lash/brow treatments nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Make-up application nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Manicure/Pedicure nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Massage nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Medical Esthetics nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Yes

nmlkj

No

nmlkj

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BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

4. Please rank how well your training prepared you for your current work.

Select "N/A" for services that you do not perform.

5. Please rate your agreement with the following statements (related to the

institution where you completed your training).

1 Not at all

prepared

2 Not very

prepared3 Neutral 4 Prepared 5 Very prepared N/A

Artificial Nails nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Electrolysis nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Facial or body treatments nmlkj nmlkj nmlkj nmlkj nmlkj nmlkjHair removal (Waxing,

tweezing, etc)nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Hairdressing nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Laser hair removal nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Lash/brow treatments nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Make-up application nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Manicure/Pedicure nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Massage nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Medical Esthetics nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

1 Strongly

disagree2 Disagree 3 Neutral 4 Agree 5 Strongly agree N/A

The quality of the

instruction was very goodnmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

The program did not have

enough practical (actual

work) experience

nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

The curriculum prepared

me for future worknmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

The price of the program

was reasonablenmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

The program took too

long to completenmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

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BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

6. Please rank how well your training taught you the following skills and abilities.

(If your training did not cover certain skills or abilities, select "my training did not

cover this").

7. What skills have you needed in your work that were not included in your training.

(select all that apply, if none apply leave this blank).

1 Not at all well 2 Not very well 3 Neutral 4 Quite well 5 Very wellMy training did

not cover this

Communication/interpersonal

skillsnmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Customer service nmlkj nmlkj nmlkj nmlkj nmlkj nmlkjDiseases and disorders of

skinnmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

First aid nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Industry knowledge nmlkj nmlkj nmlkj nmlkj nmlkj nmlkjKnowledge of principles,

theories and techniquesnmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Leadership nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Multitasking nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Problem solving skills nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Professionalism/ethics nmlkj nmlkj nmlkj nmlkj nmlkj nmlkjRecord keeping skills (for

example, managing

appointments)

nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Retail/sales skills nmlkj nmlkj nmlkj nmlkj nmlkj nmlkjSafety (including proper use

and storage of chemicals,

implements and electrical

appliances)

nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Sanitation and hygiene

(including

disinfection/sterilization of

tools, equipment, etc)

nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Technical abilities in the work nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Communication/interpersonal skills

gfedc

Customer service

gfedc

Diseases and disorders of skin

gfedc

First aid

gfedc

Industry knowledge

gfedc

Knowledge of principles, theories and

techniques

gfedc

Leadership

gfedc

Multitasking

gfedc

Problem solving skills

gfedc

Professionalism/ethics

gfedc

Record keeping skills (for example,

managing appointments)

gfedc

Retail/sales skills

gfedc

Safety (including proper use and

storage of chemicals, implements and

electrical appliances)

gfedc

Sanitation and hygiene (including

disinfection/sterilization of tools,

equipment, etc)

gfedc

Technical abilities in the work

gfedc

82 | P a g e

Page 9

BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

8. What parts of your training have you used most?

(select all that apply)

9. Are you certified through your training?

10. Have you completed any professional development?

Communication/interpersonal skills

gfedc

Customer service

gfedc

Diseases and disorders of skin

gfedc

First aid

gfedc

Industry knowledge

gfedc

Knowledge of principles, theories and

techniques

gfedc

Leadership

gfedc

Multitasking

gfedc

Problem solving skills

gfedc

Professionalism/ethics

gfedc

Record keeping skills (for example,

managing appointments)

gfedc

Retail/sales skills

gfedc

Safety (including proper use and

storage of chemicals, implements and

electrical appliances)

gfedc

Sanitation and hygiene (including

disinfection/sterilization of tools,

equipment, etc)

gfedc

Technical abilities in the work

gfedc

Don't Know

nmlkj

Yes

nmlkj

No

nmlkj

No

nmlkj

In the past year

nmlkj

In the past 3 years

nmlkj

Four years or more ago

nmlkj

Other

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Page 10

BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

1. Are you a(n):

(If you are a practitioner as well as an owner or manager, please select

"owner/manager." You will have the option to complete the practioner section [if

applicable] at the end of the owner/manager section.)

6. Owner or Practitoner

*

Owner/Manager

nmlkj

Practictioner

nmlkj

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Page 11

BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

1. How many people work for you? (Leave this question blank if this number is 0, or

if you rent space/chair to others)

2. How many people rent space/chair from you? (Leave this question blank, if this

does not apply to you).

3. What services does your business offer?

(please select ALL that apply):

4. For what services is it most difficult to hire employees?

(please select all that apply)

5. What are the most important skills and abilities employees should have?

(please select all that apply)

7. Owner/Manager

Artificial Nails

gfedc

Electrolysis

gfedc

Facial or body treatments

gfedc

Hair removal (Waxing, tweezing, etc)

gfedc

Hairdressing

gfedc

Laser hair removal

gfedc

Lash/brow treatments

gfedc

Make-up application

gfedc

Manicure/Pedicure

gfedc

Massage

gfedc

Medical Esthetics

gfedc

Artificial Nails

gfedc

Electrolysis

gfedc

Facial or body treatments

gfedc

Hair removal (Waxing, tweezing, etc)

gfedc

Hairdressing

gfedc

Laser hair removal

gfedc

Lash/brow treatments

gfedc

Make-up application

gfedc

Manicure/Pedicure

gfedc

Massage

gfedc

Medical Esthetics

gfedc

Communication/interpersonal skills

gfedc

Customer service

gfedc

Diseases and disorders of skin

gfedc

First aid

gfedc

Industry knowledge

gfedc

Knowledge of principles, theories and

techniques

gfedc

Leadership

gfedc

Multitasking

gfedc

Problem solving skills

gfedc

Professionalism/ethics

gfedc

Record keeping skills (for example,

managing appointments)

gfedc

Retail/sales skills

gfedc

Safety (including proper use and

storage of chemicals, implements and

electrical appliances)

gfedc

Sanitation and hygiene (including

disinfection/sterilization of tools,

equipment, etc)

gfedc

Technical abilities in the work

gfedc

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BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

6. What are the skills and abilities employees most commonly lack?

(please select all that apply)

7. What are the most important skills and abilities employees should learn from

training programs?

(please select all that apply)

8. Which of the following skill(s) need hands-on practice to learn?

Communication/interpersonal skills

gfedc

Customer service

gfedc

Diseases and disorders of skin

gfedc

First aid

gfedc

Industry knowledge

gfedc

Knowledge of principles, theories and

techniques

gfedc

Leadership

gfedc

Multitasking

gfedc

People skills

gfedc

Professionalism/ethics

gfedc

Record keeping skills (for example,

managing appointments)

gfedc

Retail/sales skills

gfedc

Safety (including proper use and

storage of chemicals, implements and

electrical appliances)

gfedc

Sanitation and hygiene (including

disinfection/sterilization of tools,

equipment, etc)

gfedc

Technical abilities in the work

gfedc

Communication/interpersonal skills

gfedc

Customer service

gfedc

Diseases and disorders of skin

gfedc

First aid

gfedc

Industry knowledge

gfedc

Knowledge of principles, theories and

techniques

gfedc

Leadership

gfedc

Multitasking

gfedc

Problem solving skills

gfedc

Professionalism/ethics

gfedc

Record keeping skills (for example,

managing appointments)

gfedc

Retail/sales skills

gfedc

Safety (including proper use and

storage of chemicals, implements and

electrical appliances)

gfedc

Sanitation and hygiene (including

disinfection/sterilization of tools,

equipment, etc)

gfedc

Technical abilities in the work

gfedc

Communication/interpersonal skills

gfedc

Customer service

gfedc

Diseases and disorders of skin

gfedc

First aid

gfedc

Industry knowledge

gfedc

Knowledge of principles, theories and

techniques

gfedc

Leadership

gfedc

Multitasking

gfedc

Problem solving skills

gfedc

Professionalism/ethics

gfedc

Record keeping skills (for example,

managing appointments)

gfedc

Retail/sales skills

gfedc

Safety (including proper use and

storage of chemicals, implements and

electrical appliances)

gfedc

Sanitation and hygiene (including

disinfection/sterilization of tools,

equipment, etc)

gfedc

Technical abilities in the work

gfedc

86 | P a g e

Page 13

BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

9. Which services should require certification?

(please select all that apply, if none apply, leave the question blank)

10. Which skills and abilities should be included in certification?

(please select all that apply, if none apply, leave the question blank)

11. Are you also a practitioner?*

Artificial Nails

gfedc

Electrolysis

gfedc

Facial or body treatments

gfedc

Hair removal (Waxing, tweezing, etc)

gfedc

Hairdressing

gfedc

Laser hair removal

gfedc

Lash/brow treatments

gfedc

Make-up application

gfedc

Manicure/Pedicure

gfedc

Massage

gfedc

Medical Esthetics

gfedc

Communication/interpersonal skills

gfedc

Customer service

gfedc

Diseases and disorders of skin

gfedc

First aid

gfedc

Industry knowledge

gfedc

Knowledge of principles, theories and

techniques

gfedc

Leadership

gfedc

Multitasking

gfedc

Problem solving skills

gfedc

Professionalism/ethics

gfedc

Record keeping skills (for example,

managing appointments)

gfedc

Retail/sales skills

gfedc

Safety (including proper use and

storage of chemicals, implements and

electrical appliances)

gfedc

Sanitation and hygiene (including

disinfection/sterilization of tools,

equipment, etc)

gfedc

Technical abilities in the work

gfedc

Yes

nmlkj

No

nmlkj

87 | P a g e

Page 14

BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

To define which services are performed by the practitioner

1. How many people are employed where you work? (If you are unsure of the exact

number, estimate).

2. What services do YOU perform?

(please select all that apply):

3. What are the most important skills and abilities to have in your job?

(please select all that apply)

4. The people you work with tend to have the most difficulty with the following:

(please select all that apply, if none apply, leave the question blank)

8. Practitioner

Artificial Nails

gfedc

Electrolysis

gfedc

Facial or body treatments

gfedc

Hair removal (Waxing, tweezing, etc)

gfedc

Hairdressing

gfedc

Laser hair removal

gfedc

Lash/brow treatments

gfedc

Make-up application

gfedc

Manicure/Pedicure

gfedc

Massage

gfedc

Medical Esthetics

gfedc

Communication/interpersonal skills

gfedc

Customer service

gfedc

Diseases and disorders of skin

gfedc

First aid

gfedc

Industry knowledge

gfedc

Knowledge of principles, theories and

techniques

gfedc

Leadership

gfedc

Multitasking

gfedc

Problem solving skills

gfedc

Professionalism/ethics

gfedc

Record keeping skills (for example,

managing appointments)

gfedc

Retail/sales skills

gfedc

Safety (including proper use and

storage of chemicals, implements and

electrical appliances)

gfedc

Sanitation and hygiene (including

disinfection/sterilization of tools,

equipment, etc)

gfedc

Technical abilities in the work

gfedc

Communication/interpersonal skills

gfedc

Customer service

gfedc

Diseases and disorders of skin

gfedc

First aid

gfedc

Industry knowledge

gfedc

Knowledge of principles, theories and

techniques

gfedc

Leadership

gfedc

Multitasking

gfedc

Problem solving skills

gfedc

Professionalism/ethics

gfedc

Record keeping skills (for example,

managing appointments)

gfedc

Retail/sales skills

gfedc

Safety (including proper use and

storage of chemicals, implements and

electrical appliances)

gfedc

Sanitation and hygiene (including

disinfection/sterilization of tools,

equipment, etc)

gfedc

Technical abilities in the work

gfedc

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Page 15

BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

5. What skills and abilities do you feel should be taught in formal training programs?

(please select all that apply, if none apply, leave the question blank)

6. Which of the following skills need to hands on practice to learn.

(Select all that apply, if none apply leave the question blank).

7. Which services should require certification?

(please select all that apply, if none apply, leave the question blank)

Communication/interpersonal skills

gfedc

Customer service

gfedc

Diseases and disorders of skin

gfedc

First aid

gfedc

Industry knowledge

gfedc

Knowledge of principles, theories and

techniques

gfedc

Leadership

gfedc

Multitasking

gfedc

Problem solving skills

gfedc

Professionalism/ethics

gfedc

Record keeping skills (for example,

managing appointments)

gfedc

Retail/sales skills

gfedc

Safety (including proper use and

storage of chemicals, implements and

electrical appliances)

gfedc

Sanitation and hygiene (including

disinfection/sterilization of tools,

equipment, etc)

gfedc

Technical abilities in the work

gfedc

Communication/interpersonal skills

gfedc

Customer service

gfedc

Diseases and disorders of skin

gfedc

First aid

gfedc

Industry knowledge

gfedc

Knowledge of principles, theories and

techniques

gfedc

Leadership

gfedc

Multitasking

gfedc

Problem solving skills

gfedc

Professionalism/ethics

gfedc

Record keeping skills (for example,

managing appointments)

gfedc

Retail/sales skills

gfedc

Safety (including proper use and

storage of chemicals, implements and

electrical appliances)

gfedc

Sanitation and hygiene (including

disinfection/sterilization of tools,

equipment, etc)

gfedc

Technical abilities in the work

gfedc

Artificial Nails

gfedc

Electrolysis

gfedc

Facial or body treatments

gfedc

Hair removal (Waxing, tweezing, etc)

gfedc

Hairdressing

gfedc

Laser hair removal

gfedc

Lash/brow treatments

gfedc

Make-up application

gfedc

Manicure/Pedicure

gfedc

Massage

gfedc

Medical Esthetics

gfedc

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BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

8. Which skills and abilities should be included in certification?

(please select all that apply, if none apply, leave the question blank)

Communication/interpersonal skills

gfedc

Customer service

gfedc

Diseases and disorders of skin

gfedc

First aid

gfedc

Industry knowledge

gfedc

Knowledge of principles, theories and

techniques

gfedc

Leadership

gfedc

Multitasking

gfedc

Problem solving skills

gfedc

Professionalism/ethics

gfedc

Record keeping skills (for example,

managing appointments)

gfedc

Retail/sales skills

gfedc

Safety (including proper use and

storage of chemicals, implements and

electrical appliances)

gfedc

Sanitation and hygiene (including

disinfection/sterilization of tools,

equipment, etc)

gfedc

Technical abilities in the work

gfedc

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Page 17

BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

1. Would you like (an) industry professional association(s)?

2. If yes, what service(s) would you like from an industry professional association?

3. Do you have any other comments about an industry professional assocation?

9. Professional Association

Yes

nmlkj

No

nmlkj

Not sure

nmlkj

Certification or licensing

gfedc

Events

gfedc

Professional development

gfedc

Education and training

gfedc

Medical and health benefits

gfedc

Industry information

gfedc

Other (please specify)

gfedc

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Page 18

BC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, OwnersBC Personal Services Industry - Practitioners, Owners

You have completed the survey!

Thank you for your participation,

The results will be available at www.bcbeautyindustry.com by March 31, 2009.

1. If you have any additional comments, please include them here:

10. Done!

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Appendix K:Focus group outline

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Personal Service Industry Focus Groups – February, 2009

Slide 1:Focus Group purposeAsk for your feedback and opinions about: training, industry certification and regulation, professional associations. · Industry was de-regulated in 2003

· no certification or licensing has been required since December, 2003

· no regulatory organization for the personal services industry: hairstylists, barbers, estheticians and nail technicians

· no standard training model in the industry

Slide 2:Roles

Heather Stewart, facilitate discussion

Ian MacRae – records the discussion and prepares the notes and summary of the discussion

Final report available in April at www.bcbeautyindustry.com

Slide 3:Introductions

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Who are you? Where do you work?

Your work

What do you like best about your work?

What do you find most difficult/challenging?· Providing the services well?· Working with customers and colleagues?· Managing appointments and scheduling?· Sanitation and hygiene?

Other?

Slide 4:Training

Does the current training prepare practitioners to work in the industry? Enough theory? Enough practice?

What do you think of a training model that is similar to an apprenticeship model? (see flip chat)

Slide 5:Industry certification and regulationIndustry regulation and licensing means that anyone practicing in the industry must be trained and tested

Here are two examples of regulated occupations in Canada:1. Regulated professions like nurses, doctors and lawyers2. Apprenticeship trades such as welders, mechanics and carpenters and

cosmetologists in other provinces and countries

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Slide 6:Regulation and licensing

Do you think your occupation should be regulated?

How would you like to be certified?

Who should regulate the industry? For example: professional association, Industry Training Organization; government?

Slide 7:Professional Association

Would you like a professional association for the industry? For all the occupations, or?What kinds of programs and services should that association offer?

Slide 8:Other comments and ideas?

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Appendix L:Personal Services Industry HR Committee

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Members

Paul Bousaleh - Vancouver Suki’s

Ruth Coogan - Ft. St John The Hair Bin

Louise Dannhauer - Vancouver Spa Time

Lucy Griffith - Vancouver Curriculum designer and lecturer in skin & body therapies

Laura Gobbo - Vancouver Fruition Day Spa

Allison Hegedus - Vancouver Viva Wellness

Ida-Marie Huska - Comox Roots Hair Design

Madeleine Jones - Vancouver Madeleine’s Electrolysis Studio

Dee Lewis - Salmon Arm DEECO Spa for Women & Men

Jimmy Nguyen - Westbank Cabella Hair Design

Nanci Spencer - Kelowna Nothing But Nails

Deborah Tarvin - Langley

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Ex-officio members

Manjit Bains - Victoria BPCPA

Cindy Bubb - Vancouver PCTIA

Neil Floyd Ministry of Social Housing and Social Development

Joy McLean - Vancouver BC Career Colleges Association

Kim Savage - Surrey Ministry of Housing and Social Development Chair

Peter Schroeder - Vancouver Hair Art Academy

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