•Personal Assistant Features and Functions 2-7 •KIE ... · Air Hotel Dinner Event Tickets...

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Table of Contents

•Personal Assistant Features and Functions 2-7

•KIE Contact Information 8-10

•Invoices/Itineraries 11-12

•Personal Assistant Registration 13-20

•Setting Up Your Profile 21-37

•Booking Online 38-54

•Canceling a Booking 55-57

•Car Service 58-64

•Dinner Booking 65

•Airport Parking Booking 66

•Search by Fare Type 67-71

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Personal Assistant at a GlanceUsed by over 2 Million Travelers and 7,200 + Companies GlaxoSmithKline with over 60,000 users to Move with just 20 users

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Personal Assistant Merchants and Content Providers

Content includes travel related services from over 160,000 suppliers

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PERSONAL ASSISTANT FEATURESPERSONAL ASSISTANT FEATURESTravelBook flights, hotels and rental cars and now RAIL!

Airport ParkingGet to the terminal faster, save up to 50%, and never search for a spot again.

Car ServiceSkip the taxi line and reserve chauffeured car service online.

Dining Search 37,000+ restaurants and book the perfect table, including group dining

Event Tickets Buy tickets for thousands of theater, sports and concert tickets, quickly and easily.

Mobile Personal AssistantEnjoy instant access to your Personal Assistant from anywhere.

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Car Service

Conference Call

Parking

Air

Hotel

Dinner

Event Tickets

Automated Calendaring

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Travel Notifications & Alerts

• Automatic alerts go straight to your email

• Notification is integrated in the Personal Assistant

• Ability to send notifications to others

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Mon 11/20

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KIE – New York Branch1290 Avenue of the Americas, Suite 900, New York, NY 10104

Toll-Free Hot Line: 800-543-0025 / FAX: 212-259-9655Daiwa Email: [email protected]

Direct Lines & EmailKei Okada (Travel Consultant)

Direct: 212-259-9604 / Email: [email protected]

Stanley Valdez (Travel Consultant)Direct: 212-259-9621 / Email: [email protected]

AFTER HOURS SERVICE 1-800-876-4942** When calling after hours service please mention Daiwa Capital Markets

DAIWA Reservation Team in New YorkDAIWA Reservation Team in New York

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KIE – San Jose Branch2290 North First Street, Suite 333, San Jose, CA 95131

Toll-Free Hot Line: 800-400-0061 / FAX: 408-383-0517Daiwa Email: [email protected]

Direct Lines & EmailCharles Chua (Assistant General Manager)

Direct: 408-544-2440 ext. 178 / Email: [email protected]

Maki Hoshino (Operations Manager)Direct: 408-544-2440 ext. 176 / Email: [email protected]

AFTER HOURS SERVICE 1-800-876-4942** When calling after hours service please mention Daiwa Capital Markets

DAIWA Reservation Team in San FranciscoDAIWA Reservation Team in San Francisco

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KIE Sales TeamKIE Sales Team

New York Branch

Makoto FujishimaAccount Executive, New York Branch

Direct：[email protected]

Tohgo Saegusa

Account Executive, New York Branch

Direct：212‐259‐9561

[email protected]

Stephen YoGeneral Manager, New York Branch

Direct：[email protected]

San Jose Branch

Naomi TakeharaSales Manager, San Jose Office

Direct：408-544-2440Ext：172

[email protected]

Stephen Katayama

General Manager, San Jose Branch

Direct：408‐544-2440

Ext：179

[email protected]

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INVOICE, ITINERARIES AND ALL THATINVOICE, ITINERARIES AND ALL THAT

• What are the Transaction Fees?– $10.00 for bookings made online

– $25.00 for bookings made via travel consultants

– No charges for holding reservations, calling on the phone or accessing Personal Assistant

• When you make a booking via Personal Assistant, you will receive an itinerary – see next slide.

• When your reservation is ticketed, you will receive an invoice in the form of a PDF attachment.

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SAMPLE INVOICESAMPLE INVOICE

SENT VIA EMAIL WHERE CONTENT IS WITHIN THE PDF ATTACHMENT OF THE EMAIL

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Search by Fare TypeSearch by Fare Type

•Personal Assistant Features and Functions 2-7 •KIE ... · Air Hotel Dinner Event Tickets...

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