Simple technology solutionsfor the Welfare-to-Work industry

What’s the biggest challenge faced by Work Programme providers?

Large Caseloads Staff / Contract changes

Administration & compliance Other

Improve the Speed & Quality of communication

Large Caseloads...

Form solid employers Relationships & Handovers

Staff/Contract changes...

Automate & Eliminate wasted effort

Administration & Compliance...

(where possible!)

Customer Journey: The existing process

Job Start

Job Churn

Job Outcome

Referred

Attached

Induction

InterviewsUsually fortnightly

In-work support

Work Coach

Recruitment Coach

Apply to new jobs

Tailor CVs

Job InterviewsWarm handovers

What’s your biggest frustration?

Repeating information tests & CVs

Learning of unsuitability at end

Not hearing back from employers

Verifying in-work status

Spurring customer initiative

Accessing ‘in progress’ CVs

Speed & Quality: All Customers

Top Searches

cleaner,544retail,532all,429warehouse operative,384sales assistant,344warehouse,273,262shops,207admin,180sales,155administration,120retail assistant,112driver,108admin assistant,85all jobs,73cleaning,58

part time,57administrator,50labourer,49factory,48jobs with animals,46packer,43any,41customer service,41teaching assistant,41kitchen assistant,40software,38production,34tutor,34receptionist,33forklift,31clerical,30

delivery driver,30care assistant,28call centre,28catering,26driving,26shop assistant,26security officer,25………(a few rude ones)…...…priest,1

Relationships & Handover: All Vacancies

Automate & Eliminate: All Filterable

It’s a bit like…

Work Experience Programme

Impact Studies: Peter’s Pies

Start a Pilot Today!

Future scope: Mobile app etc.

“Persona is a fantastic resource that gives more ownership to customers regarding the internal jobs they apply for. As a Recruitment Coach managing the entire recruitment process for 3 separate offices Persona makes my life 100 time easier! I can easily add new vacancies as they come in which instantly notifies all customers, view the CV’s for customers who apply and quickly contact the most suitable candidates, via the messaging system making the whole process faster. A key example of why I believe Persona works so well is a Work Coach was trying to convince a customer to apply for a vacancy I had brought in and the customer was very reluctant to apply for it. The Work Coach then directed the customer to Persona, where the job was advertised and said ‘have a think about it at home’ within the next couple of hours the customer decided to apply for the job, in his own time at home and as a result started work the next week.”

Testimonial - Adrian Hodges, TBG Learning