PERFORMANCE REPORT JULY 2010
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SERVICE USAGE Visits* Site usage Visits by area Top referrers Hitwise market shares – Government Hitwise market shares – Health sector ENGAGEMENT WITH THE SITE GP & Hospital comments ** GP practices managing data Active and new site user accounts LIVE OPERATIONS DISTRIBUTION *** Site availability P1 & P2 helpdesk artifacts raised PERFORMANCE REPORT JULY 2010 Top 10 search terms Total visits Total visitors Average visit duration July June 6,852,438 5,275,249 4.10 6 mins 23 secs 7,017,890 5,427,258 4.12 6 mins 27 secs NHS NHS Direct NHS Choices Thrush BMI calculator European health insurance card Chicken Pox EHIC BMI Depression symptoms 0 2,000,000 4,000,000 6,000,000 8,000,000 10,000,000 12,000,000 Jul- 09 Aug- 09 Sep- 09 Oct- 09 Nov- 09 Dec- 09 Jan- 10 Feb- 10 Mar- 10 Apr- 10 May- 10 Jun- 10 Jul- 10 0 10 20 30 40 50 60 70 80 90 100 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 P1 P2 0 5000 10000 15000 20000 25000 30000 35000 40000 Jul-09 Aug- 09 Sep- 09 Oct- 09 Nov- 09 Dec- 09 Jan- 10 Feb- 10 Mar- 10 Apr- 10 May- 10 Jun- 10 Jul-10 Activated this month 0 50000 100000 150000 200000 250000 300000 Total Active Activated in month Active 0% 10% 20% 30% 40% 50% 60% 70% 80% Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 total managing ow n data new in month managing ow n data 0% 5% 10% 15% 20% 25% 30% 35% Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 Met Office Directgov Jobcentre HMRC NHS Choices Business Link DH 0% 2% 4% 6% 8% 10% 12% 14% Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 Patient UK NHS Direct NetDoctor.co.uk NHS Choices Boots WebMD Doctors.net.uk BUPA BBC Health 0 500 1000 1500 2000 2500 3000 3500 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 0 5000 10000 15000 20000 25000 30000 Hospital: Your thoughts comments GP:Your thoughts comments Total Hospital comments Total GP comments •Both orange lines are monthly figures which need to be read using the scale on the left (with orange text), and both blue lines are cumulative totals which need to be read using the scale on the right (with blue text) * Site visits are down due to PPC currently not being in place ** GP and Hospital comments from Jan 2010 are displayed as number of verified comments. Please note the number verified includes those rejected. The verified number reported on will continue to increase as verification of comments continues into the next month, so is a slightly inaccurate and the actual number will usually be more positive *** Reporting is now available on new feeds - This has led to a further increase in queries. Queries by Month now represents a rolling month. Average pages per visit 0 500000 1000000 1500000 2000000 2500000 3000000 Jul-09 Aug- 09 Sep- 09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar- 10 Apr-10 May- 10 Jun-10 Jul-10 -10 40 90 140 190 240 Queries from partners Implemented partners 97 97.5 98 98.5 99 99.5 100 Jul- 09 Aug- 09 Sep- 09 Oct- 09 Nov- 09 Dec- 09 Jan- 10 Feb- 10 Mar- 10 Apr- 10 May- 10 Jun- 10 Jul- 10 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Jul- 09 Aug- 09 Sep- 09 Oct- 09 Nov- 09 Dec- 09 Jan- 10 Feb- 10 Mar- 10 Apr- 10 May- 10 Jun- 10 Jul- 10 Homepage Find Services Pregancy Planner A-Z (treatments & Conditions) Common Health Questions Livewell All other content
Transcript of PERFORMANCE REPORT JULY 2010
SERVICE USAGE
Visits* Site usage
Visits by area Top referrers
Hitwise market shares – Government Hitwise market shares – Health sector
ENGAGEMENTWITH THE SITE
GP & Hospital comments **
GP practices managing data
Active and new site user accounts
LIVE OPERATIONS
DISTRIBUTION ***
Site availability
P1 & P2 helpdesk artifacts raised
PERFORMANCE REPORT JULY 2010
Top 10 search terms
Total visits
Total visitors
Average visit duration
July June
6,852,438
5,275,249
4.10
6 mins 23 secs
7,017,890
5,427,258
4.12
6 mins 27 secs
NHSNHS DirectNHS ChoicesThrushBMI calculatorEuropean health insurance cardChicken PoxEHICBMIDepression symptoms
0
2,000,000
4,000,000
6,000,000
8,000,000
10,000,000
12,000,000
Jul-09
Aug-09
Sep-09
Oct-09
Nov-09
Dec-09
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
0
10
20
30
40
50
60
70
80
90
100
Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10
P1 P2
0
5000
10000
15000
20000
25000
30000
35000
40000
Jul-09 Aug-09
Sep-09
Oct-09
Nov-09
Dec-09
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
Activ
ated
this
mon
th
0
50000
100000
150000
200000
250000
300000
Tota
l Act
ive
Activated in month Active
0%
10%
20%
30%
40%
50%
60%
70%
80%
Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10
total managing ow n data new in month managing ow n data
0%
5%
10%
15%
20%
25%
30%
35%
Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10
Met Office Directgov Jobcentre HMRCNHS Choices Business Link DH
0%
2%
4%
6%
8%
10%
12%
14%
Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10
Patient UK NHS Direct NetDoctor.co.uk NHS Choices
Boots WebMD Doctors.net.uk BUPA BBC Health
0
500
1000
1500
2000
2500
3000
3500
Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-100
5000
10000
15000
20000
25000
30000
Hospital: Your thoughts comments GP:Your thoughts commentsTotal Hospital comments Total GP comments
•Both orange lines are monthly figures which need to be read using the scale on the left (with orange text), and both blue lines are cumulative totals which need to be read using the scale on the right (with blue text)* Site visits are down due to PPC currently not being in place** GP and Hospital comments from Jan 2010 are displayed as number of verified comments. Please note the number verified includes those rejected. The verified number reported on will continue to increase as verification of comments continues into the next month, so is a slightly inaccurate and the actual number will usually be more positive*** Reporting is now available on new feeds - This has led to a further increase in queries. Queries by Month now represents a rolling month.
Average pages per visit
0
500000
1000000
1500000
2000000
2500000
3000000
Jul-09 Aug-09
Sep-09
Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10
Apr-10 May-10
Jun-10 Jul-10-10
40
90
140
190
240
Queries from partners Implemented partners
97
97.5
98
98.5
99
99.5
100
Jul-09
Aug-09
Sep-09
Oct-09
Nov-09
Dec-09
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Jul-09
Aug-09
Sep-09
Oct-09
Nov-09
Dec-09
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
Homepage Find Services Pregancy Planner A-Z (treatments & Conditions)
Common Health Questions Livewell All other content
