PERFORMANCE REPORT€¦ · ix functional areas/service gr Indoor Facilities Outdoor aciliF ties &...

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S oupings are as follows:

s Golf/Sports/Peak/Off peak, etc Bookings & Lettings

PO

Description/Contents

PERFORMANCE REPORT

ix functional areas/service gr

Indoor Facilities Outdoor aciliF ties & Event Aqua Aberdeen COAST

OPERATIONAL RE RTS Report Service Levels Details Required/Format

Service Access & Attendance Figures

Availability & Usage

Admission figures for period April to June 2011: rts Centres 153,321 Pools 160,355.

tres consist of: Sports Centre

Centre

s Centre entre

Linx Ice Arena Peterculter Sports Centre Sheddocksley Sports Centre

Indoor Spo Swimming

Indoor Sports Ce

in

Alex Colleach Le

e s

Beacon Ce B i ure

ntr Jesmond Spo

e rt

Kincorth Sports C


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Leisure Centre nnis Centre

nsist of: n Swimming Pool

Swimming Pool wimming Pool

are operational to

April to June 2011 information only:

Golf Courses 48,116 n program 3,258 (although some of

d be included within the pool admission

~ City of Aberdeen Bo ment –386

ipation report attached as Appendix 1a

Membership numbers at present are:

Golf Memberships (Season Passes) 1,757

Torry Youth & urn Te

Westb

Swimming Pools Co Bridge of Do Bucksburn Hazlehead S Kincorth Swimming Pool Northfield Swimming Pool

The above reflects the additional sites that previous years submissions for SPI’s. The following admission figures for period are not statutory SPI's and so are given for

Outdoor Sports Centres 16,838

Swimming lessothese woulnumbers).

Number of participants at core events: ~ Baker Hughes 10k -- 4,100

wling Tournaennis – 160

~ North East Indoor T

Active Schools particand 1b


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Analysis

es in the period hours of 1117 per

ril, 3 ¼ hours in

ne Hazlehead Pool – 1 hour in June due to central power

Appendix 2

procurement of gement system in order to provide a

, type, etc. Without , we do not have the resources sis on information that has ovided.

ACE Memberships 625 Bowling Season Passes 268

Service failures occurred at the following sit

ly operating

Bridge of Don Pool – 3 hours in Ap

April to June 2011 from weekweek.

May Bucksburn Pool – 55 minutes in Ju

failure. All the above were due to staff sickness. Please find enclosed Service Failure Protocol. Sport Aberdeen are currently progressing thea suitable Leisure Managreater/better analysis of admissions, usethe procurement of this systemto perform further manual analy

ght or pr not previously been sou

Service Quality Preventative maintenance carried out and capitaldevelopment inputs.

following sites:

tre

Lighting at Linx Ice Arena Reactive ongoing maintenance at all sites particularly

from the Seasonal Outdoor sites.

Maintenance works have taken place at the orthfield Pool

Pump work at Beach Leisure Centre Calorifier at Bridge

Pool cover at N

of Don Pool Plumbing works at Torry Outdoor Cen Cosmetic works at Kincorth Pool Plant work at Hazlehead Pool


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Facility (e.g. pool water) quality; customer sasurvey results, ISPAL, QUEST, IFI accreditatio

jor plumbing works ead Swimming Pool and

are attached to

ojects funding from Sport projects. o how Sport

£10m of Capital works veys prior to launch.

rnal water quality tests performed on all his is in addition to

y) water quality testing. UEST,

culter Sports

of Quality within the structure.

Within the Board structure have established Quality Assurance ates Health and

8 times per year.

g developed for roll out

Ongoing program of “user group” feedback meetings with the be available if

continued are: football; ice users; bowling; golf; swimming.) Sport Aberdeen plan to have a bi-annual “super users” meeting where representative of the above can participate in

tisfaction

identified within the Condition Sur Ongoing monthly exte

ns. pools within Sport Aberdeen remit. Tongoing operational (dail

ACC is also currently engaged in mato the following sites, HazlehKincorth Swimming Pool as theseschools.

We are currently pursuing small prScotland, plus ongoing energy management Currently seeking confirmation from ACC as tAberdeen to access the recognised

Following Board approval to progress with Qdevelopment plan for the initial site (PeterCentre) is attached. See Appendix 3 Have established and recruited to the post Assurance Officer

and Performance Committee. (This incorporSafety). Currently meeting a maximum of Customer Service feedback form beinthis quarter. See Appendix 4.

following have been continued. Minutes cannecessary. (Groups established/

a strategic overview.


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Equipment expenditure.

Weekly self monitoring of ISS contract which is spot checked liance have

ather and previous ntly addressing forestation at

eporting period other and tear”.

by Sport Aberdeen. Issues surrounding complargely been as a result of weunderinvestment. CurreHazlehead Golf Course. No new equipment procured during the rthan replacement for normal “wear

Marketing & Service Quality Assessments

Marketing projects in progress and planned, marketing expenditure.

Exterior signage project now complete. r 2011. ty has taken place

e last year. signage.

g “champions” being developed within the overall service delivery.

sites and services. schools,

romoted the Club

calendar and a e profile of Sport

Aberdeen within and across the City. RGU student placement worked within Head Office for 2 months. Main duties were as follows:

Website planned to go live in SeptembeRollout of staff uniform and brand identiover thTemplates are being developed for interiorMarketin

A brochure has been developed for all Ongoing termly Active Schools newsletters to all specific to their ASG. Active Communities have developed and pand Activity Directory. Ongoing development of both an events marketing calendar to continue to raise th

Development of staff newsletter


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10K Race marketing, website and sponsor updates keting

Drafting advertisements for local press and internal

secondary school eir operation.

PasSport Holiday programme mar

use. Active schools also continue to support bothand college/university placements within th

Energy Management Consumption and cost of utilities and energy schemes in progress (or planned).

d off and is being

Multiple CEEF funding projects have been undertaken. from ACC in terms of

educing its carbon eceived.

Ongoing discourse with ACC in terms of the reliability of this urement tool given the condition of many

analysis of rainwater collection, photo-n, and ongoing development of the wer plants and their provision to Sport

properties: Energy savings works carried out so far in 2011-12:

Albury Outdoor Centre Jack Wood Pavilion, Inverdee Ruthrieston Outdoor Centre Torry Outdoor Centre

savings Energy Management SSA has been signeactioned.

Baseline usage figures have been sought Sport Aberdeen’s ongoing commitment to rfootprint by 5%. These have as yet not been r

as a viable meassites and their joint use.

Have been involvvoltaic energy

ed incollectio

Combined Heat and PoAberdeen sites. Sport Aberdeen

Loft insulation installed at:


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Peterculter Sports Centre

Pool – (re-used ccord Baths).

Currently on-going: ater at Linx ice Rink is being linked into

e. Once this work is completed, electric fryer is installed in the kitchen area, it will

to the Linx Ice

Northfield Sports Centre

Pool cover installed at Northfield Swimmingpart of redundant pool cover from Bon A

The domestic hot wthe CHP district heating schemand a newbe possible to have the existing gas supply Rink disconnected.

Personnel Issues Staffing levels and staff movement, (includinappointments; leavers; retirements; long-ter 3.03%

5 leavers Number of days lost through industrial injury/sickness- 8 days

rvice and

ers and Active

through ongoing

Pool Plant Operator Course- 12 attendees (excluding external)

g Current staffing levels- (FTE) 170 m sick). Staff absence during reporting period-

Staff turnover -

Long term sick— 7 members of staff All Staff Training Day Friday 3rd June, 2011. ~ items presented to all staff Customer SeCultural/Organisational Change.

sented to Duty/Senior ManagSchools on Health and Safety.

~ items pre

Coaching training- supported 120 coachescontinuous training

i


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The responsibilities of a charitable trust from an

Governance, Risk Management, Health &

nachs mplications for a charitable trust

Directors tra ning day 22 June 2011 Jean Main, Ritson Smith

Auditors point of view Mike D’Arcy, Zurich Insurance

Corpora

ewart,

te

Stro The legal i

Safety Mark St

Health & Safety and Liability Issues

Reports on Health & Safety Incidents. Risk assessments carried out. Insurance claims.

ve been 34 non reportable accidents in the period April – June 2011 which are broken down as follows:

fractures 2 strains 8

dents noted in the same period:

Vandalism 1

r 1 ool 1

Chemical injury within a pool operated by education and used by Aberdeen Aquatics.

There ha

Minor lacerations 9 Possible Sprain

Disloca Suspec

s and tions 3 ted sp na

Head injuries 10

i l in

Finger injury 1

jury 1

There have been 16 inci

Indecent behaviour 2 Pool rescues 3 Thefts 7

Break-in to facility 1 Violence towards a custome Reported known offender in p

Under the HR SSA, Health & Safety support


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is provided, and regular meetings take place. There has also been a HSE training session for Senior Managers.

e highlighted issue of the operation and reporting of incidents

ding the Beach Leisure Centre flumes. This was ed and additional training, resources and follow up has

been implemented.

In the initial year of operation there was onin terms surroun

saddres

Partnerships with Stakeholders

Meetings with third parties, partnerships (neexisting) with third parties, any additional oblthat such partnerships may place on Sport Ab

ICE- Linx d contact

network (a national forum for operational managers) or QA

d otland/LTA

mnastics SDS Community users

w and igations Sport Scotlanerdeen) Leisure

Quest training fJog Scotlan

cTennis SScottish Gy

Cults Robertsons (3 R’s schools) Scottish Swimming Aberdeen Business network CL & D Aberdeen Sports Council Chris Anderson Trust Community Justice Team

Customer and Community Engagement

Surveys, meetings, initiatives. Complaint statistics. Details of any serious complaints and their resolution.

A Survey Monkey account has been set up and a customer survey is currently being prepared.

User groups have been created to addr


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he needs of the e accordingly. received and are

d have been

aint was responded was agreed the ed by Sport t all parties. complaints were atering treatment

re-rolling and cutting of the

Coach and site ess the

Limited Access to Bridge of Don Pool – staffing levels recruitment of staff to

allow suitable cover requirements. Dancing on Ice Skate Academy – complaints were

r response, as this was not

nst COAST coach (ongoing). ons.

t against Beach pool member of staff and attentiveness. Resulting in disciplinary action and

ort and training.

Active Schools have seen 1,751 activity sessions. See Appendix 1a and 1b

ess tcustomers, to allow us to develop the servicCustomer comment form samples have beenawaiting final approval, see Appendix 4 hT e following complaints were received an

resolved: Bowling Proposal – customer compl

to and a meeting arranged, where itaffected outdoor sites would be stafAberdeen to a reas

fonable level to sui

Condition of Golf Courses – customerresponded to by subsequent night wof the courses, along with greens.

Concerns over Beacon Centre – Club management were contacted to addrhighlighted issues.

increased and monitored, and

forwarded to Jeff Brazier foen event. a Sport Aberde

Complaint agai Northfield operati Complain

their identified ongoing supp


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rted through standard accreditation hanced accreditation

ClubCap - 3 clubs suppo- 6 clubs with en

Office of the Scottish Charitable Regulator (OSCR)

Initiatives and projects in place and planned tOSCR obligations and equality legislation.

To increase public participation in sport ouring Access to Leisure increasing charges wing programs to meet community needs

or assist in the provision of facilities in

eisure ols network

service

pian Leaders nd non-users

Advance community development ommunity at Beacon and others.

engagement with ACC officials Civic parade

Advance the arts, heritage and culture ~ support to Aberdeen Civic Parade ~ a variety f site and service programs linking with arts and

o meet ~ hon

ot ~ n~ revie~ evidenced by admission numbers

To provide facilities,the interest of social welfare ~ honouring Access to L~ Active Scho~ Crèche Advance education ~ Active Schools ~ Gram~provision of crèche service for users a

~ partnerships with local c~~ Aberdeen~ Community Justice team


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aritable purposes as the directors may etermine

cultural providers Advance similar chd

Equality & Inclusion Initiatives and projects in place and planned tequality and inclusion issues. 16 attendees

ual impairment a festival

-Coaching athletes with a disability workshop

10 attendees

nsider items such as

o meet Disability Inclusion Training for volunteers

Swimming Talent ID Day 9 attendees with physical disabilities or visBocci30 attendees Scottish Athletics14 attendees Physical Disability Talent ID Day

All staff training day to address and coinclusion.

Governance Copies of Board Minutes and Board Reports a d initiatives put in place to implement good gov

Board meetings held monthly, copies of minutes available. The following committees have monthly meetings and have

Quality Assurance & Performance. of Reference for each committee can be provided

d.

nernance.

reports available: Finance, HR & GovBusiness Development

ernance

The Terms if requeste

Services Compliance with Services Specification

Sports Person of the Year (May 2011) 220 attendees at the Awards Evening on 5th May 2011 Partners: Aberdeen Sports Council, Chris Anderson Trust,

RGU, Aberdeen University, ACC


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s and 8 volunteers Partners: ACVO, Celebrate Aberdeen Organisers, ACC Events

ade!

burn Tennis Centre 40 runners once a week

in total 100 members of the group but not all active on a

ts not directly organised by Active Communities but

Schools Tennis Tournament

5 participants from 30 North East Schools oor Centre

Scotland v Sri Lanka International Netball 28th May 2011 1 x coach education opportunity 4 x teams of players 300 x spectators 50 x volunteers Partners: ASV, Netball Scotland, Aberdeen & District Netball Association

Union Street Mile 12 participant

(4000 participants in the par Jogscotland West

7 volunteers once a week

weekly basis Evenwhich we were partners in:

10Ruthrieston OutdJune 2011 Partners: NESLTA


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10 sports activities over 2 days

Partners: Aberdeen City Council, ASV, NHS Grampian

Golden Games

15th & 16th June 2011


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FINANCIAL REPORTS Report Description/Contents

Service Levels Details Required/Format

Accounts and Cash Flow Cash flow forecasts Management Accounts Variances on previous cash flow projections.

SSA for Finance in places such that ACC provide the raw data for this. Currently reviewing year end position with Auditors to provide a complete picture.

Income ntrance fees; membership fees;

g facilities and retail functions.

Charges have not increased other than as a result of VAT since launch. New charges being drafted for Board approval for timeous implementation. Sport Aberdeen will be creating a trading arm in order to most advantageously address retail and other similar sales.

Services payment; eincome from caterin

Si

gne _____________________________ _________ (Director)

d by _ __________

For and on behalf of Sport Aberdeen Date _________________________________________________


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Appendix 2

MEMO To:

CC:

From:

Email: @sportaberdeen.co.uk Date:

Tel: Our Ref: /

Fax: Your Ref:

Service Failure / Reduction Notification In an effort to manage service failures throughout Sport Aberdeen, the following updated

n of Service Reduction reporting is to mprove future service delivery.

Note: - A service failure is a full withdrawal of public access to a facility. : - A service reduction is where a facility has been unable to deliver the full service as advertised to the public.

protocol will be implemented from DATE. The inclusiohighlight any trends that will allow Sport Aberdeen to i


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@sportaberdeen.co.uk Should you have any questions relating to this matter, please feel free to contact me on the number above.


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Appendix 3

Sport Abe n Q ction rdee uest A Plan

1. App of c te plan nd roll sites. a mission statement – “Encourage, Nurture & Inspire” - Educate staff of this. 2. Crea divi i for P owing ey aim achieve the 3% increase in participation. – educate staff of this plan.

Plea ote t mission ed 5% reduction in operating hours as a result of budget driven decisions

roval orpora draft a out to Create te in dual site bus ness plan CSC sh how th tose n hat ad s reduc 2008/09-2009/10 due to a 1


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50 + Festival – encouraging participation in sport and healthy lifestyle options. Footstars – Parent & Toddler inclusion of around 220 people per week encouraging active lifestyle and sporting participation. Brazilian Football – Junior coaching providing pathways in sport from Footstars to junior teams. Culter Boys Club – Local Sporting Participation / Pathways in Sport football development Aberdeen FC Junior Football – Football development Junior Badminton Coaching- Sporting Participation / Pathways in Sport Junior Netball Coaching - Sporting Participation / Pathways in Sport Gymnastics Coaching - Sporting Participation / Pathways in Sport ADNA League – Elite sport inclusion Articles in the Culter Community Courier Active schools newsletters

5. Develop schools programs and development of kid’s activities crèche – kids play, introduction to sport (specifically during quiet summer holiday periods).

6. Develop community activities – weight watchers, smoking sensation, jog Scotland etc.

PERFORMANCE REPORT€¦ · ix functional areas/service gr Indoor Facilities Outdoor aciliF ties &...

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