Performance Monitoring in the Public Services. Royal Statistical Society Performance Indicators:...
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Transcript of Performance Monitoring in the Public Services. Royal Statistical Society Performance Indicators:...
United Nations: Global Targets
Perverse behaviours? . . . World Bank funding depends on demonstrable progress . . .
Sufficiently analysed? . . . Allowance for ravages of famine, war, natural disaster . . .
Rational targets? . . . or aspirational/political
Wrong PIs ? . . . distorted priorities
(PM) Protocol
• Assumptions / Rationale in Choice of PI• Objectives • Calculations (power) & consultations + piloting• Anticipated perverse consequences + avoidance• Context/case-mix + data checks• Analysis plan & dissemination rules • Statistical performance of proposed PI monitoring +
follow-up inspections• PM’s cost-effectiveness?• Identify PM designer & analyst to whom queries . . .
“If I had 50p for every prisoner that was liberated in error by the Scottish Prison
Service and the police when they were doing
the job I think I'd be quite a rich man”
Reliance: monthly performance management & penalty thresholds
Indicator: severity Expect
monthly
Thresholds
>A 0.02 >B0.001
Each Penalty
Late delivery 10 24 SMB 32 35 10/3
Late return 9 6 12 14 9/2
Key compromise 5 2 4 5 5
Prisoner disorder3+ 6 2 4 5 6 * prisoners
Serious assault 6 1 3 4 6
Self-harm 3 2 4 5 3
Overdue response 1 12 17 20 1/3
TOTAL 40 Variance*2, expect*1.1, perversity