Performance Measurement: The Patient Satisfaction Survey ... · PDF fileA PUBLICATION FOR THE...

A P U B L I C A T I O N F O R T H E S T A F F O F M E M O R I A L S L O A N - K E T T E R I N G C A N C E R C E N T E R

W I N T E R 2 0 0 4 / 2 0 0 5

Janice M. Levy, Associate Hospital Administrator, manages the patient satisfaction survey atMSKCC.The scores from the survey help the Center to identify its strengths and weaknesses froma patient’s perspective. Using the results, the Center can make improvements when necessary.

Performance Measurement:The Patient Satisfaction Surveyat MSKCC

Keeping tabs on patient satisfaction helps Memorial Sloan-Kettering Cancer Center to better understand its patients’needs. To do this, the Center uses Press Ganey surveys, a

widely-used measure of patient satisfaction, as quarterly reportcards to identify the Center’s strengths and weaknesses from apatient’s perspective. Based on the results, the Center can imple-ment changes when necessary. The survey contains questions aboutaspects of the patient’s experience at the Center such as admissions,rooms, nurses, tests and treatments, physicians, and discharge.

“It is important to always know your customer’s perspective.The thousands of patients we have surveyed give us strong dataabout what we are doing right and what we can improve,” saidJanice M. Levy, Associate Hospital Administrator, who manages the survey at MSKCC. “People are happy to be asked about theirexperience at MSKCC. The survey is another way to let themknow that we care and that we want their feedback.”

The surveys are sent out continuously to approximately 2,000randomly-chosen MSKCC patients, two weeks after discharge for inpatients and two weeks after an appointment for outpatients.The patients answer questions using one of five ratings, from“very poor” to “very good.” Very poor is not worth any points,while very good is worth 100 points. Therefore, for a hospital to get a rating in the 90s, it needs to get mostly very good responses(See box on page 2). Overall, MSKCC did well in the last survey.

Some areas, such as the Department of Food and NutritionServices, have increased their scores dramatically over the years

Continued on page 2

F E AT U R E D I N S I D E

3 Work Perks

MSKCC offers many opportunities for staff members to enhance their lives at home and at work, such as discounts on products and services. The Employee Discount Program’s Web site (right) explains whichdiscounts are available and how to use them.

2 0 0 5 C A L E N D A R

5 Passionate Pursuits

What do you do on your own time? Rocco Caputo (left),from the Integrative Medicine Department, climbs the walls during evenings and weekends. See inside to learn more about the innovative ways four MSKCC employees spend their free time.

C E L E B R AT I O N S

4 MSKCC staff reach milestone anniversaries with the Center.

by monitoring their scores and takingaction to improve them when necessary.When the department received their firstset of patient satisfaction scores in 2001,they were already thinking about ways toenhance their systems. The survey, how-ever, helped them to pinpoint the areaswhere they needed improvement. As aresult, the Department of Food andNutrition Services came up with a newform of hospital hospitality that sent—and continues to send—their scoresthrough the roof.

Through the results of the survey, thedepartment realized that they needed tochange how and when they delivered foodto patients. To make meal times more flex-ible for patients, they decided to use ahotel room service model, where patientscan order by phone from menus with vari-ous selections anytime between 7 a.m. and9 p.m. When patients call to order theirfood, a representative works with them tocreate appealing meals that fit their dietaryneeds. Once the order is complete, it isassembled and delivered within 40 minutes.Each floor has a Room Service Associatewho delivers the meals and checks tomake sure that the patients get everythingthat they ordered.

Using this model, the department hasachieved scores in the 99th percentile forthe past seven quarters. However, Sharon

A. Cox, Director of Food and NutritionServices, feels that there is always roomfor improvement. “We are always looking

for ways to kick things up a notch so thatwe don’t just stay where we are,” said Ms.Cox. “Looking at the scores quarterly letsus fine-tune specific aspects of the pro-gram throughout the year. Also, if anyproblems come up, we can isolate themquickly.”

Understanding the patients’ experience atthe Center through the survey results helpsstaff members improve operations, some-times in unpredicted ways. The members ofthe Department of Food Services andNutrition enjoy seeing the progress theyare making. “Everyone likes to play on awinning team. The survey results remindthe staff that they are the ones achievingthese scores,” said Ms. Cox. The roomservice program also had a significantimpact on other departments that performprocedures and tests on patients. Now,patients can be scheduled for proceduresmore easily because their mealtimes are nolonger fixed, making their availability forprocedures more flexible.

While MSKCC’s scores are generallyexcellent, there is always room for improve-

ment. Hearing from patients through thesurvey helps the Center to direct its ener-gies toward areas that could be improved toenhance the patient experience at MSKCC.For more information and quarterly results,go to the MSKCC Intranet’s Table ofContents and select “Patient SatisfactionSurveys.” �

M S K L I F E : A P U B L I C A T I O N F O R T H E S T A F F O F M E M O R I A L S L O A N - K E T T E R I N G C A N C E R C E N T E R

Continued from page 1

Performance Measurement: The Patient Satisfaction Survey at MSKCC

New Math: 3 Platelet Donations = 1 Day Off

When Memorial Sloan-KetteringCancer Center employees donateplatelets three times during 2005,

they will be eligible to receive a day off fromwork. The Blood Donor Program will keeptrack of the number of times each employeedonates platelets. After the third donation,that employee can arrange with his or hersupervisor to take an extra day off.

With the new machines in the Blood DonorRoom, it is also easier and, in many cases,faster than before, to donate platelets. The newmachines require only one arm to withdrawblood, filter out the platelets, and return the restof the blood to the donor, said Marion Novack,Blood Donor Recruitment Program Manager.Donors have the other arm free to leaf through

a magazine, jot down some thoughts, or evenscratch an itchy nose during the 70 to 90minute donation procedure.

Platelet donations are crucial to patientsbecause certain cancer treatments cause a loss of platelets, the specialized blood cells that helpcontrol blood clotting. Patients are often giventransfusions of platelets to prevent life-threat-ening hemorrhages. Because platelets can bestored for only five days, there is a constant,urgent need for donors. After giving plateletsthree times in one year, employees can enjoytheir special days off and know that their gen-erosity helped to save lives. For more informa-tion or to schedule an appointment, call MaryThomas at extension 122-3335 or visit the Website at www.mskcc.org/blooddonations. �

Grace Garfinkel, Manager of Patient EscortService, donates platelets at least three timeseach year. Ms. Garfinkel started donatingplatelets with a friend a few years agobecause she wanted to find another way thatshe could help patients directly.

Patient Satisfaction Survey, Third Quarter 2004 Distribution of Patient Responses Number of Patients’ Responses (%)

Survey Questions Very Poor Poor Fair Good Very Good

Inpatient Report

Overall Rating of Care Given 3 (0.2) 9 (1.4) 23 (3.5) 148 (23.1) 458 (71.5)

Likelihood of Recommending Hospital 9 (1.4) 7 (1.1) 13 (2.0) 114 (17.8) 499 (77.7)

Outpatient Report

Overall Rating of Care Services (0.3) 2 (0.2) 38 (3.7) 256 (25.2) 716 (70.5)

Likelihood of Recommending Facility 5 (0.5) 9 (0.9) 24 (2.4) 136 (13.6) 829 (82.7)

Sharon A. Cox, Director of Food and Nutrition Services, and her staff members study their scores from the patientsatisfaction survey and use the results to enhance their operations. The department improved its scores using a hotel room service model to deliver meals to patients.

� Employee Discount Program

With a couple of mouse clicks on theMSKCC Employee Discount ProgramWeb page, you can purchase an iPodfrom the Apple Store or check out theCenter’s special rates for rental cars.Through the site’s link to SVM andWorking Advantage, employees canorder discounted tickets to Broadwayplays or movies at specific theaters.To learn more about the products andservices available to MSKCC employeesat reduced rates, go to the Table ofContents on the Intranet and click on“Discounts for Employees.” Informationabout employee discounts is also avail-able in room C178 and in the EmployeeRelations Department at 633 ThirdAvenue, Fifth Floor. Call extension 123-3604 for more information.

� Weight Watchers®

Weight Watchers® provides information,tools, and motivation to help individualsmake the decisions about nutrition andexercise for healthy long-term weightmanagement. Weight Watchers® groupmeetings, which have taken place atMSKCC for 18 years, provide motiva-tion and instruction from knowledge-able leaders. For more information, callextension 122-3920.

� Employee Assistance

Program Consortium

The Employee Assistance ProgramConsortium (EAPC) is a confidential,short-term counseling and referral serv-ice that is available free of charge to theemployees and dependents of MemorialSloan-Kettering Cancer Center. Formore information, visit EAPC’s Website at www.eapc.us.

� Health and Wellness Opportunities

Staff and families who are travelingabroad may receive necessary vaccina-tions and malaria tablets on Tuesdayafternoons by appointment at MSKCC’sTravel Clinic. For more informationabout costs or to make an appointment,call extension 122-2710. Periodic,free annual screenings for skin, breast,prostate, and head and neck cancers are also available. Schedules and instruc-tions for participating are advertised in the Center Bulletin. Other free servic-es include the CancerSmart lectures(extension 123-3074), smoking cessa-tion workshops (extension 122-3920),and information at MSKCC’s AnnualEmployee Health Fair.

� Integrative Medicine Programs

and Classes

Among the Center’s discounted offer-ings that address the mind, body, andspirit are massage therapies, meditation,and acupuncture. There are also move-ment classes such as yoga, Pilates, andaerobics to alleviate stress or pain andpromote overall well-being. For moreinformation and rates, call extension122-4700, or go to the Table of Contentson the Intranet and click on “Discountsfor Employees.” Then, select “Healthand Fitness.”

� The Patient Library

Employees may borrow books fromMSKCC’s patient library, located at themain campus in the Adult RecreationPavilion, M15. The library has 12,000volumes, including fiction, non-fiction,mysteries, biographies and most of The

New York Times bestsellers. In addition,it has a great selection of current maga-zines, including European editions.Using an employee I.D. and extension or beeper number, books may be bor-rowed for two weeks and magazines for three days. For more information,call extension 122-7579. �

M S K L I F E : A P U B L I C A T I O N F O R T H E S T A F F O F M E M O R I A L S L O A N - K E T T E R I N G C A N C E R C E N T E R

Y O U R O P I N I O N C O U N T S

MSKCC ’S

SECOND CLIMATE SURVEY

MSKCC will be conductingits second Center-wideEmployee Climate Survey

from January 6th to January 21st.The Employee Climate Survey ispart of the ongoing effort to identify the ideas and opinions ofall employees, and work together to improve MSKCC.

Many actions were taken based on the 2002 employee survey resultsthat addressed Center-wide anddepartmental concerns. Among the Center-wide changes were anupdated attendance policy, reinstitu-tion of the Perfect Attendance Club rewards, and modifications instaffing, training, and quality moni-toring to improve the cleanliness ofour environment. Individual depart-ments have addressed unique issuesin several ways including providingtargeted communications, offeringflexible work schedules, changingreporting relationships, and initiatingemployee recognition programs.

All MSKCC employees will be invited to participate in the 2005 confidential electronic survey on January 6th. The results of the sur-vey will be reported to managers whowill conduct feedback sessions withstaff and develop action plans. Formore information, contact Stella

Lee at [email protected] or 123-3008or Rony Rinat at [email protected] in the Training andDevelopment Department. �

Work PerksM

emorial Sloan-Kettering Cancer Center offers many different opportunities foremployees to enhance their lives at work and at home. Through the Center’svarious programs and services, staff members can enjoy a wide range of prod-

ucts and resources at reduced or no cost. Below are just some of the Center’s offerings.

H U M A N R E S O U R C E S D I V I S I O N

Memorial Sloan-Kettering Cancer Center1275 York Avenue

New York, New York 10021

Editor: Heather AndrewsE-mail: [email protected]

© 2005 Memorial Sloan Kettering Cancer Center

20


Everyone likes to unwind after a day at work. Some people like to watch television or read to relax. Others prefer to knit or play cards. The fourMemorial Sloan-Kettering Cancer Center employees pictured here spend

their time outside of their roles at the Center in activities such as climbing boul-ders, jumping from planes, managing a 32-room inn, or creating powerful imageswith words. They reflect the many talents that MSKCC staff members possess.

2005 Holiday

Schedule

Legal Holidays/Premium Pay:H1 - New Year’s Day, Jan 1H4 - Memorial Day, May 30H5 - Independence Day, July 4H6 - Labor Day, Sept 5H8 - Thanksgiving Day, Nov 24H9 - Christmas Day, Dec 25

Floating Holidays:H2 - Martin Luther King, Jr.’s Birthday, Jan 17H3 - Presidents’ Day, Feb 21H7 - Columbus Day, Oct 10

Personal Holidays: P1 - Saturday, Jan 1P2 - Friday, July 1P3 - Employee’s Birthday

Use of Holidays: Because of institutional needs,some departments may remainopen during a legal holiday.Therefore, the holiday time off for some employees will notcoincide with the date on which the Center observes the holiday.

26Start Pay Period 1

27 28 29 30 31 1H1 - New Year’s Day

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

2 3 4 5 6 7 8

9Start Pay Period 2

10 11 12 13 14 15

16 17H2 - Martin LutherKing Jr.’s Birthday

18 19 20 21 22


30 31

24 25 26 27 28 29

1 2 3 4 5

6Start Pay Period 4

7 8 9 10 11 12

13 14 15 16 17 18 19


21H3 - Presidents’ Day

22 23 24 25 26

27 28

1 2 3 4 5

6Start Pay Period 6

7 8 9 10 11 12

13 14 15 16 17 18 19


21 22 23 24 25 26

27 28 29 30 31

JA

NU

AR

YF

EB

RU

AR

YM

AR

CH

Pay Dates in Blue

1 2


3Start Pay Period 8

4 5 6 7 8 9

10 11 12 13 14 15 16


18 19 20 21 22 23

24 25 26 27 28 29 30


2 3 4 5 6 7

8 9 10 11 12 13 14


16 17 18 19 20 21

22 23 24 25 26 27 28


30H4 - Memorial Day

31

1 2 3 4

5 6 7 8 9 10 11


13 14 15 16 17 18

19 20 21 22 23 24 25


27 28 29 30

AP

RIL

MA

YJ

UN

EPay Dates in Blue

Volunteer

Week

June 5 - 11

Oncology

Nursing

Month

May

1. Rocco Caputo, a MassageTherapist in the IntegrativeMedicine Department, takeshanging out with his sister literally. When the siblingsaren’t climbing rocks out-doors, you can find them practicing their skills in rockgyms in Manhattan. In addi-tion, Mr. Caputo has found avariety of other ways to expe-rience the world from above,including swinging on the tra-peze, hang gliding, and flyingglider planes.

21

National

Library

Week

April 10 - 16

Medical

Laboratory

Week

April 24 - 30

Administrative

Professionals

Day

April 27

1 2


3 4H5 - IndependenceDay

5 6 7 8 9


11 12 13 14 15 16

17 18 19 20 21 22 23


31

25 26 27 28 29 30

1 2 3 4 5 6


8 9 10 11 12 13

14 15 16 17 18 19 20


22 23 24 25 26 27

28 29 30 31

1 2 3


5H6 - Labor Day

6 7 8 9 10

11 12 13 14 15 16 17


19 20 21 22 23 24

25 26 27 28 29 30

JU

LY

AU

GU

ST

SE

PT

EM

BE

RPay Dates in Blue

Healthcare

Housekeepers

Week

September 11 - 17

3. Whether she is home or onvacation, Esther Choy, QualityAssessment Research Analyst in the Quality AssessmentProgram, likes to participate in unique sports. When she’shome, she races dragons—boats shaped like dragons in a sport that originates from a2000-year-old Asian legend. Ms. Choy’s all-female dragonboat racing team consists ofpaddlers, with a drummer in the front and a steersman in the back of their 39-foot boat.She has also gone sky diving in New Jersey and she bungeejumped off a cliff in New Zealand.

2. Every weekend, Patricia Soto,Administrator for Radiology,heads up to Lenox, Massachu-setts, where she and her husband run The Village Inn, a 32-room inn furnished withcountry antiques. Ms. Sotouses many of the same skillsthat she uses in her role atMSKCC to run the inn, such as managing a staff and takingcare of financial matters. Inaddition, she feeds her love ofcooking by assisting the Inn’schef in making his regionalAmerican specialties. 3

4

1



3 4 5 6 7 8

9 10H7 - Columbus Day

11 12 13 14 15


17 18 19 20 21 22

23


31

24 25 26 27 28 29

1 2 3 4 5

6 7 8 9 10 11 12


14 15 16 17 18 19

20 21 22 23 24H8 - ThanksgivingDay

25 26


28 29 30

1 2 3

4 5 6 7 8 9 10


12 13 14 15 16 17

18 19 20 21 22 23 24

25H9 - Christmas Day

26Christmas DayHoliday Obeserved

27 28 29 30 31

OC

TO

BE

RN

OV

EM

BE

RD

EC

EM

BE

RPay Dates in Blue

Healthcare Food

Services Week

October 2 - 8

Pastoral Care

Week

October 23 - 29

Respiratory

Care Week

October 23 - 29

Patient Transport

Week

November 6 - 12

Radiologic

Technology Week

November 7 - 11

4. People express themselves in many different ways. Sylvia

Stewart, Cancer Registrar inthe Cancer Data Base Depart-ment, found her outlet in poetry and song writing. Ms. Stewart always keeps apen and paper handy becauseshe never knows when an ideafor a song or poem will strike.People around the world cannow enjoy her poems becauseshe had two poems publishedin The International Library ofPoetry last summer.

4

20


Everyone likes to unwind after a day at work. Some people like to watch television or read to relax. Others prefer to knit or play cards. The fourMemorial Sloan-Kettering Cancer Center employees pictured here spend

their time outside of their roles at the Center in activities such as climbing boul-ders, jumping from planes, managing a 32-room inn, or creating powerful imageswith words. They reflect the many talents that MSKCC staff members possess.

1



3 4 5 6 7 8

9 10H7 - Columbus Day

11 12 13 14 15


17 18 19 20 21 22

23


31

24 25 26 27 28 29

1 2 3 4 5

6 7 8 9 10 11 12


14 15 16 17 18 19

20 21 22 23 24H8 - ThanksgivingDay

25 26


28 29 30

1 2 3

4 5 6 7 8 9 10


12 13 14 15 16 17

18 19 20 21 22 23 24

25H9 - Christmas Day

26Christmas DayHoliday Obeserved

27 28 29 30 31

OC

TO

BE

RN

OV

EM

BE

RD

EC

EM

BE

R

Pay Dates in Blue

1 2


3 4H5 - IndependenceDay

5 6 7 8 9


11 12 13 14 15 16

17 18 19 20 21 22 23


31

25 26 27 28 29 30

1 2 3 4 5 6


8 9 10 11 12 13

14 15 16 17 18 19 20


22 23 24 25 26 27

28 29 30 31

1 2 3


5H6 - Labor Day

6 7 8 9 10

11 12 13 14 15 16 17


19 20 21 22 23 24

25 26 27 28 29 30

JU

LY

AU

GU

ST

SE

PT

EM

BE

R

Pay Dates in Blue

1 2


3Start Pay Period 8

4 5 6 7 8 9

10 11 12 13 14 15 16


18 19 20 21 22 23

24 25 26 27 28 29 30


2 3 4 5 6 7

8 9 10 11 12 13 14


16 17 18 19 20 21

22 23 24 25 26 27 28


30H4 - Memorial Day

31

1 2 3 4

5 6 7 8 9 10 11


13 14 15 16 17 18

19 20 21 22 23 24 25


27 28 29 30

AP

RIL

MA

YJ

UN

E

Pay Dates in Blue

Healthcare Food

Services Week

October 2 - 8

Pastoral Care

Week

October 23 - 29

Respiratory

Care Week

October 23 - 29

Patient Transport

Week

November 6 - 12

Radiologic

Technology Week

November 7 - 11

2005 Holiday

Schedule

Legal Holidays/Premium Pay:H1 - New Year’s Day, Jan 1H4 - Memorial Day, May 30H5 - Independence Day, July 4H6 - Labor Day, Sept 5H8 - Thanksgiving Day, Nov 24H9 - Christmas Day, Dec 25

Floating Holidays:H2 - Martin Luther King, Jr.’s Birthday, Jan 17H3 - Presidents’ Day, Feb 21H7 - Columbus Day, Oct 10

Personal Holidays: P1 - Saturday, Jan 1P2 - Friday, July 1P3 - Employee’s Birthday

Use of Holidays: Because of institutional needs,some departments may remainopen during a legal holiday.Therefore, the holiday time off for some employees will notcoincide with the date on which the Center observes the holiday.


27 28 29 30 31 1H1 - New Year’s Day


2 3 4 5 6 7 8

9Start Pay Period 2

10 11 12 13 14 15

16 17H2 - Martin LutherKing Jr.’s Birthday

18 19 20 21 22


30 31

24 25 26 27 28 29

1 2 3 4 5

6Start Pay Period 4

7 8 9 10 11 12

13 14 15 16 17 18 19


21H3 - Presidents’ Day

22 23 24 25 26

27 28

1 2 3 4 5

6Start Pay Period 6

7 8 9 10 11 12

13 14 15 16 17 18 19


21 22 23 24 25 26

27 28 29 30 31

JA

NU

AR

YF

EB

RU

AR

YM

AR

CH

Pay Dates in Blue

Healthcare

Housekeepers

Week

September 11 - 17

Volunteer

Week

June 5 - 11

Oncology

Nursing

Month

May

1. Rocco Caputo, a MassageTherapist in the IntegrativeMedicine Department, takeshanging out with his sister literally. When the siblingsaren’t climbing rocks out-doors, you can find them practicing their skills in rockgyms in Manhattan. In addi-tion, Mr. Caputo has found avariety of other ways to expe-rience the world from above,including swinging on the tra-peze, hang gliding, and flyingglider planes.

3. Whether she is home or onvacation, Esther Choy, QualityAssessment Research Analyst in the Quality AssessmentProgram, likes to participate in unique sports. When she’shome, she races dragons—boats shaped like dragons in a sport that originates from a2000-year-old Asian legend. Ms. Choy’s all-female dragonboat racing team consists ofpaddlers, with a drummer in the front and a steersman in the back of their 39-foot boat.She has also gone sky diving in New Jersey and she bungeejumped off a cliff in New Zealand.

2. Every weekend, Patricia Soto,Administrator for Radiology,heads up to Lenox, Massachu-setts, where she and her husband run The Village Inn, a 32-room inn furnished withcountry antiques. Ms. Sotouses many of the same skillsthat she uses in her role atMSKCC to run the inn, such as managing a staff and takingcare of financial matters. Inaddition, she feeds her love ofcooking by assisting the Inn’schef in making his regionalAmerican specialties.

4. People express themselves in many different ways. Sylvia

Stewart, Cancer Registrar inthe Cancer Data Base Depart-ment, found her outlet in poetry and song writing. Ms. Stewart always keeps apen and paper handy becauseshe never knows when an ideafor a song or poem will strike.People around the world cannow enjoy her poems becauseshe had two poems publishedin The International Library ofPoetry last summer.

21

National

Library

Week

April 10 - 16

Medical

Laboratory

Week

April 24 - 30

Administrative

Professionals

Day

April 27

3

C E L E B R AT I O N S

MSKAnniversariesCongratulations to MSKCC staff members who, during October, November and December, reached milestone anniversaries with the Center.

5 Y E A R S

Carmen AcevedoBwochmatti AliFrank ArceElvira P. AtienzaMatthew BallKaren A. BauerElizabeth BeasleyDonna BelmonteTatiana A. BerestenKaren BielCherise D. BookerRobert L. BovinoMary S. BrishEsther M. CarverKamen ChouJaney ChuJohn ComoCathleen A. CooperTuenchai V. CoryPaul H. DaleckiKatharine H. deBeerCatherine T. DeenihanAngel R. DerasEllen DermodyMarilyn DiazNidia DiazMiriam FayadNatalie FuksJeanette GaughanJeffrey A. GeistAnthony S. GiammancoPamela K. GinexJoni Ann GomesJane GooenKaren GrieseDaryl L. GrimesCeceile F. HallGysette E. HardyMelanie B. HarrowJanet F. HayesPatricia M. HendelWinston J. HewHedvig HricakGregory N. HuebscherRosandro C. IrlandaLuz M. Isaza

Dominique S. Jean-CharlesGloria JuanJudy M. KaneKarlene P. KellyJulia V. KoenigsamenYuderca LopezWei S. LuiAmanda H. LyLilieth LyonsMikhail LyublinskyAli J. ManjarresOctavio F. MaragniYvonne MatosAaron T. McCoyWilliam McGeeTammy M. McGuireKara F. McKennaCelia C. MillsElizabeth MooreAnn Marie MulliganElsa MyersTomoyo OkadaNarciso OlveraStacy Aubrey O’NeillSang Hyun Jonathan ParkNoelle M. PaulKaren PaulinyJanice M. RobinsonMarta Sanchez-

Carbayo MartinDouglas J. SandyLaryn M. SchimpfRaffaella SchiroAnn B. SchwartzCathy L. SenderHylton G. SeniorCarla E. StewartElizabeth A. StierEileen M. SullivanInger TappinCarlene TaylorDahlia C. TaylorJulia L. TruesdaleAnthony TurnerTracie TymonEdwin VazquezAndrew J. VickersLai Wai

Celia WeillAimee Beth WhiteDale E. WhitehurstCatherine J. WickershamAvernelle A. M. Williams

HarrisEvette E. WillisAnnie Suk-Man WongVermone WongFengxin WuCindy J. YeeChi Kong YuPing Zhou

1 0 Y E A R S

Patrick J. Anderson IIIEllen BonfiglioValerie G. BrownMichelle De La RosaJohn Vito K. DelucaRandolph EagleKeith B. EdwardsMarian S. GeorgievJames E. GettingsChristine HickeyChristopher L. HoranRaymond M. JohnsonCamille A. KnightDonald P. KrinnerMarjorie A. LangClaudette Y. MedleyKhedoudja NafaPeter J. OreckintoLetizia Longo Pandolfi de

RinaldisPier Paolo Pandolfi de

RinaldisSomwar PooranNestor S. RosalesPing Z. SongEvangelos StamelosNathalee T. TaylorBonita V. Van-TullGrace F. Yee

1 5 Y E A R S

Yvette Bailey-BristoJoseph J. Battipaglia

Audlyn V. BelfonPaul A. BramwellElizabeth CharytonowiczZoraida CruzIreneo G. DedoteJohn A. DuncanErwin A. EvelyneLynette Ferrier ZephyrRalph GarciaRobert C. GarciaGloria GreenidgeAnthony D. HaganGloria HindsJune C. HunterMark G. KlangEleni LafazanidisPansy V. LewisMariano MaldonadoCatherine A. O’FlahertyAngela ParrisJose A. PerezZenovia PiperMichael PiscitelliJagdeo RamnarineNyran RazackEllen M. RiceRony I. RinatNancy RoistacherPatricia A. SeiglerRalston C. ThomasGuadalupe P. WarrenPatrick WellingtonJoselito YapchulayNora S. Zmuidins

2 0 Y E A R S

Bradley BeattieBobbie J. CarterGolovinsky ColloVictor CrozzoliErliston CumberbatchSuvas DesaiHindy E. GoldhammerAdriana Haimovitz-

FriedmanNicola E. HamiltonSharron J. Hastings

Pyrrha LopezEvan MarksTheresa McAllisterBelia MoralesHenry A. PantonMichael E. PowersPatricia Schaindlin

2 5 Y E A R S

Sorita AlvarezAnnette BrunoPatrick J. CroninDavid FloresAvis FrancisAnnette F. HenryAnthony MoyeYvonne MurrayPaul NelsonMarjorie P. PagonMaria C. RodriguezLeona F. SellitriBogdan Wysocki

3 0 Y E A R S

Nancy S. CheinElizabeth DeanJoan B. EckmanAllan M. FentonVictoria FrohnhoeferNorma GrahamHovanes KalaigianTimothy E. KiehnClaudia LittleLucia LunaMary MitchellNina J. PickettUlysses RiversElizabeth A. RussellDonna L. SbrigliaMary Agnes TempletonHoward T. ThalerMichele A. WolfinEnid Lynne Zuckerman

3 5 Y E A R S

Jean GrettonMary T. Hanna

Non-Profit Org.U.S. Postage P A I DNew York, NYPermit No. 938

The Best Cancer Care. Anywhere.

1275 York Avenue

New York, New York, 10021

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