Performance Measurement &

Member Engagement (PMME)

December Meeting (12.10.2020)

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Agenda

2:30 – 2:35: Introductions2:35 – 2:45: Approval of minutes, new members, updates2:45 – 3:20: Review Key Performance Indicator (KPI) data from SFY19-203:20 – 3:55: Discuss a CAHPS recommendation to PIAC and the Department3:55 – 4:00: Wrap up and next steps

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October Minutes

• Draft minutes for review and edits

• Vote on approval

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https://cohcpf.sharepoint.com/:w:/s/HPO/HPSS/ProgramMgmt/EZATfTnphMxBtSch63AEdJsBNjSdPBXzh_Mk0VetvkpxVQ?e=wcZ5Pr

New Members & Updates

• Introduce Ealasha Vaughner and Christina Suh• Subcommittee vote

• Updates:New EDI director, Maileen Hamto, will join the January PMME meetingHCPF budgetNew Performance Pool measures for SFY20-21Others from group

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1. Emergency Department Visits PKPY (Risk Adjusted)2. Behavioral Health Engagement3. Dental Visits4. Well Visits5. Prenatal Engagement6. Health Neighborhood (Composite Measure)

*Q4 data is still preliminary.

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Key Performance Indicators

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Discussion

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CAHPS Recommendation

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• Goal: Ensure this year’s CAHPS survey data are actionable and that results are publicly available. How are results being used by RAEs and practices to improve members’ health care experience?

• For your consideration: Push back other changes to improve the survey (response rate, methodology, outreach to members) in a later recommendation.

• Questions:• What initial reaction do you have to the draft recommendation?• What changes would you like to see?

• Review of recommendation process/next steps

Wrap Up & Next Steps

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•Next Meeting:January 28, 20213:00 – 4:30 PM

• Next Steps:• Submit recommendation to PIAC• Review disaggregated behavioral health data in

advance of January meeting• Others?

Performance Measurement & Member Engagement (PMME)AgendaOctober MinutesNew Members & UpdatesKey Performance IndicatorsSlide Number 6Slide Number 7Slide Number 8Slide Number 9Slide Number 10Slide Number 11Slide Number 12DiscussionCAHPS RecommendationWrap Up & Next Steps