Performance Management Question Bank

The Underpinning Key Skills for Performance Management

TYPES OF QUESTIONS

Open Questions

Probing Questions

Reflecting Questions

Focusing Questions

LEVELS OF LISTENING

Empathetic Listening

Listen Attentively

Listen Selectively

Pretend to Listen

Ignore Completely

QRG 9

Question Examples

Question What do you want to achieve long term?

Type Open

Listening Level Attentively

Purpose Development discussion

Question What will it need in terms of skills development?

Type Probing



Question It sounds as though you’ve been thinking a lot about this?

Type Reflecting

Listening Level Empathetic


Question What kind of work could you do now which will develop the skills you need?

Type Focusing



Question Examples

Question What part of your job do you find most difficult?

Type Open


Purpose Performance discussion

Question What aspect of it is a problem for you?

Type Probing



Question It sounds as though you really want to work independently on your own thing?

Type Reflecting


Purpose Performance/Development discussion

Question So what specific training do you think you would need to take on independent projects?

Type Focusing


Purpose Performance/Development discussion

Question Examples

Question How are you finding the hours for this job?

Type Open



Question How do the hours impact on how you do your work?

Type Probing



Question So you think it would be better for you to start earlier and finish earlier?

Type Reflecting



Question OK can you prioritise and suggest what work could be cut out?

Type Focusing



Stratagem Learning and Development Ltd Tel: +44 (0)1962 848630 Fax: +44 (0)1962 870080 E-mail [email protected] Registered No: 2822632

Performance Management Question Bank

Documents

Transcript of Performance Management Question Bank