Ma131 Mathematics i Question Bank Question Bank Matrices: Part –a
Performance Management Question Bank
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Transcript of Performance Management Question Bank
The Underpinning Key Skills for Performance Management
TYPES OF QUESTIONS
Open Questions
Probing Questions
Reflecting Questions
Focusing Questions
LEVELS OF LISTENING
Empathetic Listening
Listen Attentively
Listen Selectively
Pretend to Listen
Ignore Completely
QRG 9
Question Examples
Question What do you want to achieve long term?
Type Open
Listening Level Attentively
Purpose Development discussion
Question What will it need in terms of skills development?
Type Probing
Listening Level Attentively
Purpose Development discussion
Question It sounds as though you’ve been thinking a lot about this?
Type Reflecting
Listening Level Empathetic
Purpose Development discussion
Question What kind of work could you do now which will develop the skills you need?
Type Focusing
Listening Level Attentively
Purpose Development discussion
Question Examples
Question What part of your job do you find most difficult?
Type Open
Listening Level Empathetic
Purpose Performance discussion
Question What aspect of it is a problem for you?
Type Probing
Listening Level Empathetic
Purpose Performance discussion
Question It sounds as though you really want to work independently on your own thing?
Type Reflecting
Listening Level Empathetic
Purpose Performance/Development discussion
Question So what specific training do you think you would need to take on independent projects?
Type Focusing
Listening Level Attentively
Purpose Performance/Development discussion
Question Examples
Question How are you finding the hours for this job?
Type Open
Listening Level Empathetic
Purpose Performance discussion
Question How do the hours impact on how you do your work?
Type Probing
Listening Level Empathetic
Purpose Performance discussion
Question So you think it would be better for you to start earlier and finish earlier?
Type Reflecting
Listening Level Empathetic
Purpose Performance discussion
Question OK can you prioritise and suggest what work could be cut out?
Type Focusing
Listening Level Attentively
Purpose Performance discussion