Performance Management by Jonathan Westover
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Transcript of Performance Management by Jonathan Westover
Productive Work Environments: Creating a High Performance Work Culture
Strategic Human Capital Leadership Training Series—Session 3
Jonathan H. Westover, Ph.D.Visiting Fulbright Scholar
Belarusian State University School of Business and Management of Technology MBA Program
Assistant Professor of Management, Woodbury School of Business
Email: [email protected]; [email protected] Me: about.me/jonathan.h.westover
Introduction
This session will address proven best practices and principles of productive work environments with a focus on creating a high performance work culture.
We will:1. Define high-performance work systems and identify the elements of such
a system.2. Summarize the outcomes of a high-performance work system.3. Describe the conditions that create a high-performance work system.4. Explain how human resource management can contribute to high
performance and the purposes of performance management systems.5. Compare the major methods for measuring performance.6. Explain how to provide performance feedback effectively and summarize
ways to produce improvement in unsatisfactory performance.
What we will Cover
1. We know where strategic improvements are needed and we ARE making them.
2. We have a performance appraisal system that is both accurate and fair.
3. When our best employees choose to leave, our exit evaluation process identifies with great clarity why we suffered this loss.
4. Our middle management supervisors possess the skills required to develop the people entrusted to them and have earned the trust of those they serve.
How Are We Doing? –We are confident that:
• How can I get the right people into the right job?
• How can I reduce employee turnover?
• How can I improve my performance management process?
• How can I create a high-engagement work culture?
• How can I best tap the full potential of my employees?
The Challenge of Utilizing Human Capital
Maximizing Your Human Capital Potential
• Performance management: the process through which managers ensure that employees’ activities and outputs contribute to the organization’s goals.
• This process requires:– Knowing what activities and
outputs are desired– Observing whether they occur– Providing feedback to help
employees meet expectations
Performance Management
Stages of the Performance Management Process
Performance Management
Basic Approaches to Performance Measurement
• Contrast errors: the rater compares an individual, not against an objective standard, but against other employees.
• Distributional errors: the rater tends to use only one part of a rating scale.– Leniency: the reviewer rates everyone near the top– Strictness: the rater favors lower rankings– Central tendency: the rater puts everyone near the middle of the scale
• Rater bias: raters often let their opinion of one quality color their opinion of others.– Halo error: when the bias is in a favorable direction. This can mistakenly tell
employees they don’t need to improve in any area.– Horns error: when the bias involves negative ratings. This can cause employees
to feel frustrated and defensive.
Types of Performance MeasurementRating Errors
Principles of Justice
Hot-Stove Rule Progressive DisciplineA formal discipline process in which the consequences become more serious if the employee repeats the offense.
Progressive Discipline
Principle of discipline that says discipline should be like a hot stove, giving clear warning and following up with consistent, objective, and immediate consequences.
• Scheduling Performance Feedback– Performance feedback should be a
regular, expected management activity.
– Annual feedback is not enough.– Employees should receive feedback
so often that they know what the manager will say during their annual performance review.
• Preparing for a Feedback Session– Managers should be prepared for
each formal feedback session.
Giving Performance Feedback
• Conducting the Feedback Session– During the feedback session, managers
can take any of three approaches:1. “Tell-and-Sell” – managers tell
employees their ratings and then justify those ratings.
2. “Tell-and-Listen” – managers tell employees their ratings and then let the employees explain their side of the story.
3. “Problem-Solving” – managers and employees work together to solve
performance problems.
Giving Performance Feedback—Cont.
Improving Performance
• High-performance work system – the right combination of people, technology, and organizational structure that makes full use of the organization’s resources and opportunities in achieving its goals.
• To function as a high-performance work system, each of these elements must fit well with the others in a smoothly functioning whole.
High-Performance Work Systems
Outcomes of a High-PerformanceWork System
1. Continuous learning – each employee’s and each group’s ongoing efforts to gather information and apply the information to their decisions.
2. Knowledge is shared – one challenge is to shift the focus of training away from teaching skills and toward a broader focus on generating and sharing knowledge.
3. Critical, systemic thinking – is widespread and occurs when employees are encouraged to see relationships among ideas and think in new ways.
4. Learning culture – a culture in which learning is rewarded, promoted, and supported by managers and organizational objectives.
5. Employees are valued – the organization recognizes that employees are the source of its knowledge. It therefore focuses on ensuring the development and well-being of each employee.
Key Features of Learning Organizations
1. Define what's driving the need for a performance management solution
2. Determine your strategy for moving forward.3. Align your business units with your strategy.4. Agree on what kind of people you have in the company and what
kind of people you need5. Evaluate employees on consistent criteria.6. Close the loop and give workers a sense of how they fit into the
company's strategy, or don't. 7. Give employees an opportunity for career growth. 8. Link workers' skills to the job roles.9. Encourage people to behave in a way that will carry the company's
goals forward. 10. Identify gaps and monitor these over time.
Source: www.sumtotalsystems.com
The 10 Key Steps in Developing an Effective Performance Management Strategy
Jonathan H. Westover, Ph.D.Visiting Fulbright Scholar
Belarusian State University School of Business and Management of Technology MBA Program
Assistant Professor of Management, Woodbury School of Business
Email: [email protected]; [email protected] Me: about.me/jonathan.h.westover
QUESTIONS?