Performance Indicator Definition Library 2015/16 Council/Achieving our... · Performance Indicator...

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Performance Indicator Definition Library 2015/16 Introduction The Performance Indicator definition library contains a detailed explanation of all the indicators that the Council is collecting and reporting for 2015/16. Each definition includes:

Details about whether the indicator is collected quarterly or annually.

The formula used to calculate the indicator, including the numerator and denominator.

What or who are included and excluded from the indicator.

Where the information to calculate the indicator is obtained from.

Key

Local: Indicators that have been devised and are collected by the Council to contribute towards continuous improvement.

SID: Service Improvement Data for use by services and regulators to support service improvement.

IO: Improvement Objectives

OA: Outcome Agreements

POS: These indicators are informed by the Public Opinion Survey which is carried out every 2 years.

If you would like to view the guidance for Public Accountability Measures (PAMs) and National Strategic Indicators (NSIs), they can be found here:

PAM guidance 2015-16

NSI guidance 2015-16

Please note: As the Council no longer has a statutory requirement to report Service Improvement Data (SIDs), these do not have a definition for 2015/16. Therefore, the SID definitions from the 2014/15 library have been carried forward. Development Services Housing and Building Services Learning and Skills Service Resources Social Services Visible Services

http://www.valeofglamorgan.gov.uk/Documents/Our%20Council/Achieving%20our%20vision/PAM-2015-16.pdf

http://www.valeofglamorgan.gov.uk/Documents/Our%20Council/Achieving%20our%20vision/NSI-2015-16.pdf

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PI Reference

Description

Type of PI

Development Services

Back

DS/M002 The percentage of known HMOs licensed in the area. Local

DS/M003 The percentage of customers satisfied with the Disabled Facilities Grant service.

Local

DS/M005 The percentage of people who have received a Disabled Facilities Grant and feel the assistance has made them safer and more independent in their own home.

Local

DS/M007 Percentage of customers overall, satisfied with Regulatory Services.

Local

3

PI Reference

Description

Type of PI

DS/M008a

DS/M008b

The average number of calendar days taken to deliver a Disabled

Facilities Grant through the Council’s agency service.

The average number of calendar days taken to deliver a non-agency Disabled Facilities Grant.

Local

DS/M009a

DS/M009b

DS/M009c

The average number of calendar days taken from OT 1st Contact

Recommendation in the delivery of a Disabled Facilities Grant.

The average number of calendar days taken from Enquiry to

Approval in the delivery of a Disabled Facilities Grant.

The average number of calendar days taken from Approval to Certified in the delivery of a Disabled Facilities Grant.

Local

DS/M013 Percentage of customers satisfied overall with Leisure Services Local (POS)

DS/M014 Number of registrations in afterschool and community dragon

sports clubs. Local

DS/M015 Total number of participations in 5x60 activity. Local

DS/M016 Number of children attending play schemes. Local

DS/M017 Number of different, regular groups using community centres. Local

DS/M019

(OA1)

Total number of visitors to the Vale of Glamorgan for tourism

purposes (as measured by STEAM survey) (OA1)

Local (OA1)

DS/M021

(IO3)

Average percentage vacancy rate for retail floor space in main

Vale shopping centres. (IO3)

Local (IO3)

DS/M022b

(IO3)

DS/M022c

(IO3)

DS/M022d

(IO3)

DS/M022e

(IO3)

DS/M022f

(IO3)

Percentage vacancy rate for retail floor space in Barry Town

Centre, Holton Road. (IO3)

Percentage vacancy rate for retail floor space in Cowbridge. (IO3)

Percentage vacancy rate for retail floor space in Windsor Road,

Penarth. (IO3)

Percentage vacancy rate for retail floor space in Broad

Street/High Street, Barry. (IO3)

Percentage vacancy rate for retail floor space in Llantwit Major.

(IO3)

Local (IO3)

DS/M024 Number of facilitated visits to country parks and heritage coast. Local

DS/M025 Percentage of customer satisfaction with country parks. Local (POS)

DS/M026 The percentage of inspections of processes with Environmental

Permits completed in accordance with statutory guidance. SID

DS/M027 The average cost subsidy per single passenger journey on the

Greenlinks Community Transport Service. Local

DS/M028 The percentage of people satisfied with public transport

information.

Local (POS)

DS/M029a

DS/M029b

Kilometres of additional on-road cycle path provided during the

year.

Kilometres of additional off-road cycle path provided during the

year.

Local

DS/M031 Number of web hits on the Council’s tourism website. Local

4

PI Reference

Description

Type of PI

DS/M032a

DS/M032b

Percentage of planning applications submitted online.

Percentage of building control applications submitted online. Local

DS/M034 Number of members of the Vale’s online business forum. Local

DS/M035 The number of sports clubs which offer either inclusive or specific

disability opportunities. Local

DS/M036

The percentage of people who completed the exercise referral

scheme who feel that completion of the programme has improved

their health and wellbeing.

Local

DS/M037

(IO3)

The percentage of surveyed residents who consider our town

centres to be attractive places to visit and shop. (IO3)

Local (IO3)

DS/M038

(OA1)

Number of Communities First clients completing employment-

related courses. (OA1)

Local (OA1)

DS/M039

(OA1)

Number of Work Programme clients completing employment

related courses. (OA1)

Local (OA1)

DS/M040

(IO3)

Number of blocks in upper Holton Road offered grant support for

improvement. (IO3)

Local (IO3)

DS/M041

(IO3)

Percentage of residents who consider the town centre of Barry to

be good or excellent in respect of overall attractiveness. (IO3)

Local (IO3)

DS/M042

(OA1)

Number of Work Programme clients securing employment.(OA1) Local (OA1)

DS/M043

(OA1)

Number of Communities First clients entering employment. (OA1) Local (OA1)

DS/M044

(OA1)

Number of Communities First clients who report feeling more

confident about seeking employment. (OA1)

Local (OA1)

DS/M045

(OA1)

Number of farming diversification projects supported. (OA1) Local (OA1)

DS/M046

(OA1)

Number of visitors to Council led or supported events. (OA1) Local (OA1)

DS/M047

(OA1)

Number of rural tourism businesses advised. (OA1) Local (OA1)

DS/M048

(OA1)

Number of new products/services supported to be launched in the

rural Vale. (OA1)

Local (OA1)

DS/M049 The percentage of planning applications determined within 8

weeks. Local

DS/M050 The percentage of minor applications determined within 8 weeks. Local

DS/M051 The percentage of householder planning applications determined within 8 weeks.

Local

DS/M052 The percentage of decisions made contrary to officer

recommendation. Local

BCT/004 Percentage of building control ‘full plan’ applications checked within 15 working days during the year.

SID

BCT/007 The percentage of ‘full plan’ applications approved first time. SID

CMT/001 The percentage of total length of Rights of Way which are easy to use by members of the public.

SID

PPN/001 The percentage of high risk businesses that were liable to a SID

5

PI Reference

Description

Type of PI

programmed inspection that were inspected, for: i) Trading Standards ii) Food Hygiene iii) Animal Health

PPN/008

The percentage of new businesses identified which were subject to a risk assessment visit or returned a self-assessment questionnaire during the year, for: i) Trading Standards ii) Food Hygiene iii) Animal Health

SID

PSR/006 The total number of low cost adaptations where the mandatory DFG process is not used certified during the year

SID

PSR/009a The average number of calendar days taken to deliver a Disabled Facilities Grant for children and young people.

SID

PSR/009b (IO2)

The average number of calendar days taken to deliver a Disabled Facilities Grant for adults. (IO2)

SID (IO2)

Housing and Building Services

Back

DS/M011 The number of crimes recorded in the Vale of Glamorgan throughout the year.

Local

DS/M012 The percentage of all domestic abuse incidents which are repeat offences.

Local

HS/M001 The total number of households in bed and breakfast accommodation.

Local

HS/M002 (OA4)

Percentage of housing stock where work that meets the WHQS has been completed. (OA4)

Local (OA4)

HS/M003 (OA4)

The average satisfaction score (between one and ten) for how tenants rated the overall process on improving homes to meet WHQS. (OA4)

Local (OA4)

HS/M004 (OA4)

The average satisfaction score (between one and ten) from tenants of tenants on the quality of the final improvements undertaken as part of WHQS. (OA4)

Local (OA4)

HS/M005 Average number of days to let an empty property (standard condition).

Local

HS/M007 The percentage of gas services carried out within the 365 day target.

Local

HS/M008 Tenant rent arrears as a percentage of current collectable rent. Local

HS/M009 The percentage of tenants that were satisfied with the outcome of an anti-social behavioural complaint.

Local

HS/M010 The number of families with children placed in bed and breakfast accommodation.

Local

HS/M011 Number of empty properties (excluding suspended lets) Local

HS/M013 Percentage of tenants satisfied with the lettings process. Local

HS/M016a Percentage of appointments made and kept in terms of responsive repairs. (excluding customer “no accesses”)

Local

HS/M016b Percentage of appointments made and kept in terms of responsive repairs (including customer “no access”)

Local

HS/M020 Percentage of properties with a valid electrical certificate. Local

HS/M021 (OA4)

Percentage of homes under local authority ownership brought up to WHQS. (OA4)

Local (OA4)

HS/M022 Percentage of tenants satisfied with the WHQS works. Local

HS/M023 The percentage of leaseholders satisfied with the WHQS works. Local

HS/M024 Percentage of Service Users satisfied with their support. Local

HS/M025 The total number of those additional affordable homes delivered in the rural Vale.

Local

HS/M026 The total number of those additional affordable homes delivered in Local

6

PI Reference

Description

Type of PI

the rural Vale.

HS/M027 The number of additional adapted properties delivered. Local

HS/M029 The number of families/individuals in all forms of temporary accommodation.

Local

HS/M032a Percentage of customers satisfied with the public buildings/ schools responsive repairs service in terms of the process.

Local

HS/M032b Percentage of customers satisfied with the public buildings/ schools responsive repairs service in terms of the final repair.

Local

HS/M033 Percentage of clients satisfied with the finished capital project. Local

HS/M034 Percentage of public buildings/schools clients satisfied with how Building Services managed the capital project on site (Project by project KPI).

Local

HS/M035 Percentage of clients satisfied with the cleaning services offered by Building Services (six monthly KPI).

Local

HS/M036 Percentage of tenants satisfied with a responsive repair. Local

HS/M037 Percentage of tenants satisfied with the process associated with responsive repairs.

Local

HS/M038 (OA4)

Homes benefitting from Improved domestic energy performance measured by average SAP rating (OA4)

Local (OA4)

HS/M039 Percentage of all households where a positive prevention action succeeded in preventing/relieving homelessness.

Local

HS/M041 Number of victims of anti-social behaviour that have been supported by the Anti-Social Behaviour Unit.

Local

HS/M042 Number of ASB contracts issued. Local

HS/M043 Number of Criminal Behaviour Contracts issued. Local

HS/M044 Percentage of victims that are satisfied with the support they have received from the Anti-Social Behaviour Unit.

Local

HS/M045 Percentage of people satisfied with the service provided by the Sanctuary Referral Programme.

Local

HHA/016 The average number of days homeless families with children spent in Bed and Breakfast accommodation.

SID

HHA/017

The average number of days that all homeless households spend in:

a) Bed and breakfast accommodation b) Other forms of temporary accommodation.

SID

Learning and Skills

Back

LS/M001a Customer satisfaction with adult education services. Local

LS/M002a Adult users overall satisfaction with Library services (surveyed on

a three year cycle) Local

LS/M002b Average overall rating out of 10 awarded by users aged 16 or under for the library they use.’

Local

LS/M003 (IO5)

Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational equivalent. (IO5)

Local (IO5)

LS/M005 (IO5)

Percentage of 15/16 year olds achieving the core subject indicator. (IO5)

Local (IO5)

LS/M006a

(IO5)

LS/M006b (IO5)

The percentage of pupils at Key Stage 4 who achieve a Level 2 in

English. (IO5)

The percentage of pupils at Key Stage 4 who achieve a Level 2 in Maths. (IO5)

Local (IO5)

LS/M007 Percentage of the youth population aged 11-25 years in the Vale of Glamorgan who make contact with the Youth Service during the year.

Local

LS/M008 Percentage of youth workers holding relevant youth work qualifications.

Local

7

PI Reference

Description

Type of PI

LS/M010b The number of successful completions on accredited Adult Literacy and Numeracy courses.

Local

LS/M011 The number of accredited outcomes achieved by learners through the youth service.

Local

LS/M012a

LS/M012b

The number of books issued to customers in English.

The number of books issued to customers in Welsh. Local

LS/M013 Percentage of Adult Tutors holding an initial teacher training qualification.

Local

LS/M015a

LS/M015b

The percentage of unauthorised absence in primary schools.

The percentage of unauthorised absence in secondary schools. Local

LS/M016a

(IO4)

LS/M016b

(OA2) (IO4)

LS/M016c (OA2) (IO4)

The percentage of young people who are known not to be in

education, employment or training at Year 11. (IO4)

The percentage of young people who are known not to be in

education, employment or training at Year 12. (OA2) (IO4)

The percentage of young people who are known not to be in education, employment or training at Year 13. (OA2) (IO4)

Local (IO4) (OA2)

LS/M017 The percentage of school days lost to fixed term exclusions of six days or more in secondary schools.

Local

LS/M018a

(IO5)

LS/M018b (IO5)

The percentage of FSM pupils, assessed at the end of Key Stage

2, in schools maintained by the Local Authority achieving the Core

Subject Indicator as determined by teacher assessment. (IO5)

The percentage of non FSM pupils, assessed at the end of Key Stage 2, in schools maintained by the Local Authority, achieving the Core Subject Indicator as determined by teacher assessment. (IO5)

Local (IO5)

LS/M019a

(IO5)

LS/M019b (IO5)

The percentage of FSM pupils achieving the expected standard in

English at the end of Key Stage 3. (IO5)

The percentage of non FSM pupils achieving the expected standard in English at the end of Key Stage 3. (IO5)

Local (IO5)

LS/M019c (IO5)

The percentage of all pupils at Key Stage 3 who achieve the expected standard in English. (IO5)

Local (IO5)

LS/M020a

(IO5)

LS/M020b (IO5)

The percentage of FSM pupils achieving the expected standard in

Maths at the end of Key Stage 3. (IO5)

The percentage of non FSM pupils achieving the expected standard in Maths at the end of Key Stage 3. (IO5)

Local (IO5)

LS/M020c (IO5)

The percentage of all pupils achieving the expected standard in Maths at the end of Key Stage 3. (IO5)

Local (IO5)

LS/M021a

(OA2)

LS/M021b

(OA2)

The percentage of schools inspected by Estyn during the year

where the quality of leadership was judged to be good or better.

(OA2)

The percentage of schools inspected by Estyn during the year where the quality of provision was judged to be good or better. (OA2)

Local (OA2)

LS/M021d The number of schools requiring Estyn/local authority follow-up activity as a result of inspection during the financial year.

Local

8

PI Reference

Description

Type of PI

LS/M022a

LS/M022b

The percentage of pupils in primary schools who regularly have

school meals.

The percentage of pupils in secondary schools who regularly have school meals.

Local

LS/M024a

LS/M024b

The percentage take up of free school meals in primary schools.

The percentage take up of free school meals in secondary schools.

Local

LS/M025 Percentage of schools with 25% of places unfilled. Local

LS/M026a

LS/M026b

The percentage of surplus places in primary schools.

The percentage of surplus places in secondary schools. Local

LS/M027 The percentage of pupils who get into their first preference school. Local

LS/M028 The percentage of admissions applications processed within 10 days.

Local

LS/M029 Number of hits on the library website Local

LS/M030 Number of enrolments on accredited courses for priority learners. Local

LS/M031 Percentage success rate on accredited courses for priority learners.

Local

LS/M033 Percentage of pupils at Key Stage 2 achieving Reading, Writing and Mathematics in combination.

Local

LS/M034 (OA2)

Percentage of all pupils at KS3 achieving in Reading, Writing and Mathematics in combination. (OA2)

Local (OA2)

LS/M037a

(IO5)

LS/M037b

(IO5)

LS/M037c (IO5)

The percentage of all pupils at Key Stage 2 who achieve the

expected standard in English. (IO5)

The percentage of FSM pupils at Key Stage 2 who achieve the

expected standard in English. (IO5)

The percentage of non FSM pupils at Key Stage 2 who achieve

the expected standard in English. (IO5)

Local (IO5)

LS/M038a

(IO5)

LS/M038b

(IO5)

LS/M038c (IO5)

The percentage of all pupils at Key Stage 2 who achieve the

expected standard in Maths. (IO5)

The percentage of FSM pupils at Key Stage 2 who achieved the

expected standard in Maths. (IO5)

The percentage of non FSM pupils at Key Stage 2 who achieve the expected standard in Maths. (IO5)

Local (IO5)

LS/M039 Number of successful completions on accredited Adult Literacy and Numeracy courses.

Local

LS/M040 Percentage of successful completions on accredited Adult Literacy and Numeracy courses.

Local

LS/M041 The number of young people actively engaged with transition support workers.

Local

LS/M042 (IO4)

Of the top ten wards in the Vale which are most affected by youth unemployment, the percentage that have been visited by learning coaches through mobile provision. (IO4)

Local (IO4)

LS/M043 (OA2) (IO4)

Percentage of 16-18 year olds who are in education, employment or training. (OA2) (IO4)

Local (OA2) (IO4)

LS/M044 (IO4)

Percentage of contact made through mobile provision who consequently engage with the service in improving their employment prospects. (IO4)

Local (IO4)

LS/M046 Percentage of successful completions on ESOL courses. Local

LS/M047a (IO5)

The percentage of FSM pupils assessed at the end of Key Stage 3, in schools maintained by the local authority, achieving the Core Subject Indicator, as determined by Teacher Assessment. (IO5)

Local (IO5)

LS/M047b The percentage of non FSM pupils assessed at the end of Key Local

9

PI Reference

Description

Type of PI

(IO5) Stage 3, in schools maintained by the local authority, achieving the Core Subject Indicator, as determined by Teacher Assessment. (IO5)

(IO5)

LS/M048 (OA2)

Percentage of schools judged good or better by Estyn (in both judgements). (OA2)

Local (OA2)

LS/M049a (OA2)

Number of Year 11 pupils known not to be in education, training or work-based learning (NEET). (OA2)

Local (OA2)

LS/M049b (OA2)

Number of Year 12/13 pupils known not to be in education, training or work-based learning (NEET). (OA2)

Local (OA2)

LS/M050 (OA2)

Number of NEETs who are in contact with the NEET support officers. (OA2)

Local (OA2)

LS/M051 (OA1)

Percentage of 16-18 year olds who are NEET ( not in Education , employment or training) (OA1)

Local (OA1)

LS/M052 (OA2)

Percentage of Year 11 pupils that continue in full time education. (OA2)

Local (OA2)

LS/M053 (OA2)

The percentage of Key Stage 4 pupils achieving the Level 2+ threshold. (OA2)

Local (OA2)

LS/M054 (OA2) (IO4)

Percentage of young people looked after with whom the authority is still in contact who are known to be engaged in education, training or employment at the age of 19. (OA2) (IO4)

Local (OA2) (IO4)

LS/M055 (IO5)

Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational equivalent (FSM). (IO5)

Local (IO5)

LS/M056 (IO5)

Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational equivalent (non FSM). (IO5)

Local (IO5)

LS/M057 (IO5)

Percentage of 15/16 year olds in receipt of free school meals (FSM) achieving the Core Subject Indicator. (IO5)

Local (IO5)

LS/M058 (IO5)

Percentage of 15/16 year olds in receipt of free school meals (FSM) achieving the Core Subject Indicator. (IO5)

Local (IO5)

LS/M059a (IO5)

The percentage of FSM pupils at Key Stage 4 who achieve a level 2 in English. (IO5)

Local (IO5)

LS/M059b (IO5)

The percentage of FSM pupils at Key Stage 4 who achieve a level 2 in Maths. (IO5)

Local (IO5)

LS/M060a (IO5)

The percentage of non FSM pupils at Key Stage 4 who achieve a level 2 in English. (IO5)

Local (IO5)

LS/M060b (IO5)

The percentage of non FSM pupils at Key Stage 4 who achieve a level 2 in Maths. (IO5)

Local (IO5)

EDU/006i

The percentage of pupils assessed, in schools maintained by the local authority, receiving a Teacher Assessment in Welsh (first language at the end of Key Stage 2.

SID

EDU/010

The percentage of school days lost due to fixed-term exclusions during the academic year, in:

a) Primary schools b) Secondary schools

SID

LCL/003 The percentage of library material requests supplied within 7 calendar days.

SID

Resources

Back

RS/M001 Percentage of ICT priority (all) 1 to 4 Service Desk tickets resolved within agreed timescales.

Local

RS/M002 Percentage of service availability of the top 20 ICT systems during core working hours.

Local

RS/M003 The percentage of legal files that following a legal review are assessed as being of a satisfactory standard or above.

Local

RS/M005 Percentage of staff that have met their chargeable hours target at the end of the financial year.

Local

RS/M008 The percentage of employees including teachers and school Local

10

PI Reference

Description

Type of PI

based staff who leave the employment of the local authority, whether on a voluntary or involuntary basis.

RS/M009

(CHR/002)

The number of working days/shifts per full time equivalent (FTE) local authority employees lost due to sickness absence. Local

RS/M010 Percentage of employees in the Council that have received a PDR/TDR during the year.

Local

RS/M011 The percentage of undisputed invoices which were paid within 30 days.

Local

RS/M012 Percentage reduction in carbon dioxide emissions in the non domestic public building stock

Local

RS/M013a

RS/M013b

Average Site Morse position (ranking of quality websites) in

Wales.

Average Site Morse position (ranking of quality websites) in England and Wales.

Local

RS/M014 Percentage of audits completed within planned time. Local

RS/M016 The number of planned reviews completed during the year. Local

RS/M017 Average time taken to process Housing Benefit (HB) and Council Tax Reduction (CTR) new claims and change events.

Local

RS/M019 The percentage of council tax due for the financial year which was received by the authority.

Local

RS/M020 The percentage of non-domestic rates received during the year, net of refunds.

Local

RS/M021 Percentage of customer satisfaction with registration services. Local

RS/M022 The percentage of customers seen within 10 minutes of their appointment time.

Local

RS/M023 (OA1)

Number of local individuals gaining training and employment through targeted recruitment and training in council construction projects. (OA1)

Local (OA1)

RS/M024 (OA4)

Average number of apprenticeships employed as a result of WHQS investment. (OA4)

Local (OA4)

RS/M025 (OA4)

Percentage of local labour employed within 25 miles of Barry as a result of the WHQS investment. (OA4)

Local (OA4)

RS/M026 (OA4)

Percentage of homes under LA ownership brought up to WHQS. (OA4)

Local (OA4)

RS/M029a

RS/M029b

Average speed of answer for incoming calls to the Customer

Contact Centre is no more than 45 seconds.

The average speed of answer for calls on the Welsh language line.

Local

RS/M030 Percentage of incoming calls to the Contact Centre not answered/abandoned.

Local

RS/M031 Percentage of incoming calls to the Contact Centre abandoned after 20 seconds.

Local

RS/M032 Number of Contact Centre transactions that are self-service transactions.

Local

RS/M033 The percentage of customers who are satisfied with access to services across all channels.

Local (POS)

RS/M034 The percentage of customer enquiries to C1V resolved at first contact.

Local

RS/M035 Percentage of citizens satisfied overall with the service provided by the Council.

Local (POS)

RS/M037a The total number of subscribers to Vale Connect. Local

RS/M039 Percentage of the public who are satisfied with communication from the Council.

Local (POS)

RS/M043 Percentage of residents who feel they are able to influence decisions affecting their local area.

Local (POS)

11

PI Reference

Description

Type of PI

RS/M044 The percentage of customer complaints referred to the Ombudsman.

Local

RS/M045 The percentage of customer complaints investigated by the Ombudsman.

Local

RS/M046 Percentage of black and ethnic minority members of the Vale Viewpoint.

Local

RS/M047 Percentage of customers who are satisfied with the service they received from the Contact Centre (C1V).

Local

Social Services

Back

SS/M001 Percentage of service users visited within 20 working days of Financial Assessment for Residential/Nursing care being requested.

Local

SS/M002 Percentage of services users visited within 10 working days of Financial Assessment for non-residential care services being requested.

Local

SS/M003a

SS/M003b

The average number of working days between initial enquiry and

completion of the care plan, for specialist assessments.

The average number of working days between initial enquiry and completion of the care plan, for non-specialist assessments.

Local

SS/M004 The percentage of initial assessments that were completed during the year where there is evidence that the child has been seen by a worker.

Local

SS/M005

SS/M006

The number of TeleV Packages provided throughout the year.

The number of TeleV Plus Packages provided throughout the year.

Local

SS/M007 The number of direct payments provided during the year. Local

SS/M008a

SS/M008b

SS/M008c

SS/M008d

SS/M008e

The number of Home Care packages provided for less than 5

hours per week.

The number of Home Care packages provided for 5-9 hours per

week.

The number of Home Care packages provided for 10-19 hours per

week.

The number of Home Care packages provided for more than 20

hours per week.

The total number of Home Care packages provided.

Local

SS/M009 Percentage of complaints dealt with within statutory timescales. Local

SS/M010 Percentage reduction in first time entrants to the Youth Justice System.

Local

SS/M011 Number of first time entrants to the Youth Justice System. Local

SS/M012 Percentage of places on appropriate training courses made available to non-council employees.

Local

SS/M013 Percentage of funded providers (outside of Community care and care homes) to receive a minimum 2 contract meeting in the financial year.

Local

SS/M014 (IO2)

The percentage reduction in home care hours required following a period of reablement from VCRS. (IO2)

Local (IO2)

SS/M015a

(IO2)

SS/M015b (IO2)

Current active telecare cases: TeleV (IO2)

Current active telecare cases: TeleV+ (IO2)

Local (IO2)

SS/M016 (OA3)

The number of telecare installations completed within one calendar month. (OA3)

Local (OA3)

12

PI Reference

Description

Type of PI

SS/M017 (OA3)

Number of people over 65 who are clients of Social Services who are provided with benefits advice. (OA3)

Local (OA3)

SS/M018 (OA3)

Number of new telecare users. (OA3) Local (OA3)

SS/M019a (OA3)

Rate per 1,000 population of over 65s who have had a UA assessment. (OA3)

Local (OA3)

SS/M019b (OA3)

Rate per 1,000 population of over 65s who have had an OT assessment. (OA3)

Local (OA3)

SS/M020 (OA3)

Percentage of complaints received by or on behalf of people over 65, which have resulted in service modification or improvement. (OA3)

Local (OA3)

SS/M021 (OA3)

Number of adult service users receiving a direct payment. (OA3) Local (OA3)

SS/M022 (OA3)

Percentage of community supported clients receiving 20 hours or more care per week. (OA3)

Local (OA3)

SCA/018

b) The percentage of carers of adults who had an assessment or review of their needs in their own right during the year.

c) The percentage of carers of adults who were assessed or re-assessed in their own right during the year who were provided with a service.

SID

SCC/010 The percentage of referrals that are re-referrals within 12 months. SID

SCC/020 The percentage of looked after children who have had their teeth checked by a dentist during the year.

SID

SCC/022a

SCC/022b

The percentage attendance of looked after pupils whilst in care in primary schools. The percentage of attendance of looked after pupils whilst in care in secondary schools.

SID

SCC/024 The percentage of children looked after during the year with a Personal Education Plan within 20 school days of entering care of joining a new school in the year ending 31 March.

SID

SCC/030a

SCC/030b

The percentage of young carers known to Social Services who were assessed. The percentage of young carers known to Social Services who were provided with a service.

SID

SCC/034 The percentage of child protection reviews carried out within statutory timescales during the year.

SID

SCC/035 The percentage of looked after children eligible for assessment at the end of Key Stage 2 achieving the Core Subject Indicator, as determined by Teacher Assessment.

SID

SCC/036 The percentage of looked after children eligible for assessment at the end of Key Stage 3 achieving the Core Subject Indicator, as determined by Teacher Assessment.

SID

SCC/039 The percentage of health assessments for looked after children due in the year that have been undertaken.

SID

SCC/040 The percentage of placements started during the year where the child is registered with a provider of general medical services within 10 working days.

SID

SCC/044b The average number of days spent out of school on fixed-term exclusions for children looked after who were excluded during the previous academic year.

SID

SCY/001

The percentage change in the average number of hours of suitable education, training or employment children and young people receive while within the youth justice system by:

a) Children and young people of statutory school age. b) Young people above statutory school age.

SID

SCY/002 The percentage point change in the proportion of children and SID

13

PI Reference

Description

Type of PI

young people in the youth justice system with suitable accommodation:

a) At the end of their court order compared with before the start of their court order.

b) Upon their release from custody compared with before the start of their custodial sentence.

SCY/003

The percentage: a) Of children and young people in the youth justice system

identified via screening as requiring a substance misuse assessment that commence the assessment within five working days of referral; and

b) Of those children and young people with an identified need for treatment or other intervention, who receive that within ten working days of the assessment.

SID

Visible Services

Back

VS/M003 Percentage of people satisfied with cleanliness standards. Local

(POS)

VS/M005 Percentage of customers satisfied with the condition of roads. Local

(POS)

VS/M006 Percentage of customers satisfied with the condition of pavements.

Local (POS)

VS/M007 Number of dropped crossing points provided for community use. Local

VS/M009a

VS/M009b

The total number of successful third party claims against the

Council for trips and falls (footway claims).

The total number of successful third party claims against the Council for vehicle damage (carriageway claims).

Local

VS/M010a

VS/M010b

The total cost of successful third party claims against the Council

for trips and falls (footway claims).

The total cost of successful third party claims against the Council for vehicle damage (carriageway claims).

Local

VS/M011 Percentage of safety inspections that were completed on time. Local

VS/M012 Percentage of large goods vehicles that pass the annual MOT first time.

Local

VS/M013 Percentage of scheduled services and safety inspected due that were undertaken.

Local

VS/M014 Percentage satisfaction with fleet services. Local

VS/M015 The number of returned repairs. Local

VS/M016 The number of own fault accidents. Local

VS/M017 Percentage of customers satisfied with the overall management of parks.

Local (POS)

VS/M018 (OA5)

Completion of new waste treatment infrastructure projects- Number of planned waste treatment infrastructure projects completed. (OA5)

Local (OA5)

WMT/010 (OA5)

The percentage of local authority municipal waste: i) Prepared for re-use; (OA5) ii) Recycled; and iii) Collected as source segregated biowastes and

composted or treated biologically in another way. (OA5)

SID (OA5)

WM1/011 (OA5)

The percentage of local authority municipal waste received at all local authority household waste amenity sites that is prepared for re-use, recycled or of source segregated bio-waste that is composted or treated biologically in another way. (OA5)

SID (OA5)

14

PI Reference

Description

Type of PI

STS/005a The Cleanliness Indicator SID

STS/007 The percentage of reported fly tipping incidents which lead to enforcement activity.

SID

THS/009 The average number of calendar days taken to repair street lamp failures during the year.

SID

THS/011

Percentage of: a) Principal (A) roads; b) Non-principal (B) roads, and; c) Non-principal (C) roads;

that are in overall poor condition.

SID

15

Section 1 PERFORMANCE INDICATOR DETAILS

P.I. Ref. P.I. Description

DSM002 The percentage of known HMOs licensed in the area.

P.I. Frequency and type (mark relevant box)

Annual X Quarterly (Cumulative)

Location and Ownership of P.I. (please complete all fields)

Service Area Development Services PI owner Elen Probert

Service Plan

Objective

To promote safe, healthy and sustainable

communities for residents and businesses

PI escalator

PI updater Fiona Lambert

Section 2 HOW IS THE INDICATOR COLLECTED?

Purpose of the measure (Why is it important to collect this measure?)

To measure progress made licensing all known HMO’s eligible for licensing in the area.

PI Definition

HMOs = Houses in multiple occupation

Area = Vale of Glamorgan

Unit of measure (Please put an X in the appropriate box)

Percentage Number Average Rate Ratio Other, please specify

Calculation Method/ Formula Used

= Total number of licensed HMOs in the area / Total number of known HMOs to be licensed in the area x 100

What/who is excluded from the definition?

What/who is included in the definition?

Where is the information obtained from?

Unknown HMO’s in the area Private Sector Housing database

HMO’s that no do require to be licensed

Log of changes made to the definition or collection system

Description of change made Date of change

x

16



DS/M003 The percentage of customers satisfied with the Disabled Facilities Grant service.




Service Area Development Services PI owner Elen Probert

Service Plan

Objective


communities for residents and businesses.

PI escalator Alun Billinghurst




To assess how well the service is performing. To assess whether the service is helping to improve health, safety and wellbeing in the home. To ensure the needs of the customer are being met by the service.

PI Definition

The percentage of customers who returned a satisfaction response saying they were ‘satisfied’ or ‘very satisfied’

with the service, out of all customers who returned a satisfaction response.




= The number of customers who said they were very satisfied or satisfied with the Disabled Facilities Grant service / The total number of responses received from customers regarding their satisfaction with the Disabled Facilities Grant service x 100




No exclusions All satisfaction survey received are

included.

Responses that are ‘satisfied’ or ‘very

satisfied’ with the service are included

in numerator.

DFG Customer Satisfaction Survey



x

17



DS/M005 The percentage of people who have received a Disabled Facilities Grant and feel the

assistance has made them safer and more independent in their own home.




Service Area Development Services PI owner Alun Billinghurst

Service Plan

Objective



PI escalator




To assess how well the service is performing. To assess whether the service is helping to improve health, safety and wellbeing in the home. To ensure the needs of the customer are being met by the service.

PI Definition

The percentage of customers who have received a Disabled Facilities Grant who returned a satisfaction

response saying that the assistance has made them safer and more independent in their own home out of all

customers who have received a Disabled Facilities Grant who returned a satisfaction response in relation to this

question.




= The number of people who have received a Disabled Facilities Grant and feel the assistance has made them safer and more independent in their own home / Overall number of people who have received a Disabled Facilities Grant x 100




All people who have received a Disabled Facilities Grant

Customer Survey



x

18



DS/M007 Percentage of customers overall, satisfied with Regulatory Services.





Service Plan

Objective



PI escalator




To measure the level of customers satisfied with the services delivered by Public Protection and to enable the effective targeting of back office resources.

PI Definition

The percentage of surveyed customers who returned a survey saying that the service received was overall

satisfactory




= Number of customers overall satisfied / Total number of responses to the customer survey x 100




Random selection of customers of the Public Protection service

Customer Survey (SNAP)



x

19



DS/M008a

DS/M008b

The average number of calendar days taken to deliver a Disabled Facilities Grant through

the Council’s agency service.

The average number of calendar days taken to deliver a non-agency Disabled Facilities

Grant.


Annual Quarterly (Cumulative) X



Service Plan

Objective



PI escalator




To assess how well the service is performing

PI Definition

Same as description




DS/M008a = The total number of calendar days taken to deliver all Disabled Facilities Grant through the Council’s agency service / The total number of Disabled Facilities Grants delivered through the Council’s agency service. DS/M008b = The total number of calendar days taken to deliver all non-agency Disabled Facilities Grants / The total number of non-agency Disabled Facilities Grants delivered.




All Disabled Facilities Grants certified within the period

Back office system (Flare)



x

20



DS/M009a

DS/M009b

DS/M009c

The average number of calendar days taken from OT 1st Contact Recommendation in the

delivery of a Disabled Facilities Grant.

The average number of calendar days taken from Enquiry to Approval in the delivery of a

Disabled Facilities Grant.

The average number of calendar days taken from Approval to Certified in the delivery of a

Disabled Facilities Grant.





Service Plan

Objective



PI escalator




To assess how well the service is performing

PI Definition

As description




DS/M009a = The total number of calendar days taken from OT 1

st Contact to Recommendation in the delivery of

all Disabled Facilities Grants / The total number of Disabled Facilities Grants delivered DS/M009b = The total number of calendar days taken from Enquiry to Approval in the delivery of all Disabled Facilities Grants / The total number of Disabled Facilities Grants delivered (cases approved) DS/M009c = The total number of calendar days taken from Approval to Certified in the delivery of all Disabled Facilities Grants / The total number of Disabled Facilities Grants delivered (cases completed)




DS/M009a - All Disabled Facilities Grant applications Received in the period

Back Office System (Flare)

DS/M009b – All Disabled Facilities Grant applications Approved in the period

DS/M009c – All Disable Facilities Grant applications Certified in the

x

21

period





DS/M013 Percentage of customers satisfied overall with Leisure Services




Service Area Development Services PI owner Dave Knevett

Service Plan

Objective

To promote participation in a diverse range of

sporting, cultural, recreational and community

interests and activities.

PI escalator

PI updater Dave Knevett



Feedback of public perception of leisure services is important to identify areas of success or concern and also to influence future service strategies.

PI Definition

The Council channels all of its consultation exercises via the Communications Officer, based within the

Chief Executives Department.

This ensures that a balanced target audience is maintained and the public receive a controlled number

of requests (survey forms, etc) for feedback purposes.

The annual Public Opinion Survey includes many of the essential customer feedback questions, which

are vital for services to gauge past performance and target improvements.

For this local PI, a number of areas are covered, including the following typical questions:

Leisure centres – Whether they are used/not used; reasons why; preferred location and frequency of use

(if used)

Satisfaction rating for access standards and information availability

Satisfaction with activity options, facilities and pricing.

Overall satisfaction rating for leisure centres (this result is extracted as the local PI result)




Extract from the published document, which has been processed via SNAP software.

x

22




Leisure service users SNAP software





DS/M014 Number of registrations in afterschool and community dragon sports clubs.




Service Area Development Services PI owner Karen Davies

Service Plan

Objective




PI escalator

PI updater Karen Davies



Provides information of the number of young people aged between 7-11 years old accessing sport & physical activity opportunities via the Dragon Sport scheme in the Vale.

PI Definition

Cumulative total of the number of names on a register from all Dragon Sport sessions in the Vale.

Provides participation information for young people aged 7-11 over the course of a term and academic year.

Provides trend date for this age group since the introduction of the scheme in 2001.

Currently adopted by Sport Wales (external funding partner) as one of their key performance indicators for the

National Dragon Sport programme.




Activity registers are collected from school and community partners. Data is transferred onto a Management Information tool. Data is collated on a termly basis by AYP staff and submitted to external funding partner.

x

23




N/A All pupils in school years 3-6 who attend mainstream & special schools.

Indirectly from schools and community sports clubs/organisations who deliver Dragon Sport sessions.





DS/M015 Total number of participations in 5x60 activity.


Annual x Quarterly (Cumulative)



Service Plan

Objective




PI escalator




To analyse the total number of occasions individuals take part in 5x60 activity across an academic year. This helps us to measure the effectiveness of the programme and identify how physically active the young people are in the Vale.

PI Definition

Total number of participations in 5x60 scheme activities




Every time a young person aged 12 – 16 years in a Vale comprehensive school participates in a 5x60 activity this information is recorded and collated together to obtain the total number of participations




Pupils not attending mainstream education.

All pupils in school years 7-11 who attend mainstream education.

Directly from activity/sports sessions delivered/facilitated by 5x60 programme.

Pupils who are in special school

X

24





DS/M016 Number of children attending play schemes.





Service Plan

Objective




PI escalator




To identify participation and numbers of children accessing open access play provision in various locations across the Vale of Glamorgan.

PI Definition

The information will be included in the Vale of Glamorgan Play Sufficiency audit that provides

information to the Welsh Government on Play and Play opportunities across the local authority.

Ensure a balanced approach of service delivery to support the grant funding from Families First.




Number of registration forms completed and number of children attending each session.




None All children who attend the sessions Registration Forms



x

25



DS/M017 Number of different, regular groups using community centres.





Service Plan

Objective




PI escalator

PI updater Kevin Parsons



TO SHOW THE DIVERSITY OF INTERESTS AND ACTIVITIES OF USERS TO ALL COMMUNITY CENTRES.

PI Definition


Percentage Number Average Rate Ratio Other, please specify… THE TOTAL NUMBER ACROSS ALL COMMUNITY CENTRES WITHIN THE AUTHORITY IS … 194. THIS FIGURE REPRESENTS THE DIFFERENT TYPES OF CLASSES AND NOT THE ACTUAL AMOUNT OF TIMES THAT EACH USE THE RELEVANT COMMUNITY CENTRE. THIS FIGURE IS CONSISTENT THROUGHOUT THE YEAR.


CONTACT MADE WITH EACH RELEVANT COMMUNITY CENTRE TO ESTABLISH AN UP-DATED LIST OF THOSE ACCESSING EACH COMMUNITY CENTRE.




NO ONE ALL THOSE CLUBS /TEAMS THAT REGULARLY UTILISE ONE OF THE COMMUNITY CENTRES.

EACH INDIVIDUAL COMMUNITY CENTRE WITHIN THE AUTHORITY.



x

26



DS/M019 (OA1) Total number of visitors to the Vale of Glamorgan for tourism purposes (as measured by

STEAM survey) (OA1)





Service Plan

Objective

To facilitate and promote investment in the

local economy to secure sustainable economic

growth to improve employment opportunities.

PI escalator

PI updater Claire Evans



The current and historic information provided by this survey, is a vital component in the strategic management of tourism within the Vale of Glamorgan.

PI Definition

STEAM, an acronym for Scarborough Tourism Economic Activity Monitor.

The survey was first developed as a concept in Canada in 1983.

It is owned by Global Tourism Solutions (UK) Ltd.

Most of the 22 local authorities within Wales are signed up to STEAM.

STEAM is recognised, nationally and internationally, as an economic model which aims to measure the

impact of tourism from both staying and day visitors in terms of: Tourist expenditure,; Employment;

Tourist numbers and days; Traffic generated by tourists

The VOG Tourism Section supplies raw data to Global Tourism Solutions, for input into the STEAM

model.

Annual reports issued in May of each year, for the preceding year for Jan-Dec (i.e. May 2006 report

contains data for 1st Jan – 31

st Dec 2005)




No calculations are involved; Data is centrally processed by the WAG and individual reports provided to participating authorities (currently in the form of 6 year summaries)




There are no known exclusions The model does attempt to measure tourists only

Global Tourism Solutions (UK) Ltd

x

27





DS/M021 (IO3) Average percentage vacancy rate for retail floor space in main Vale shopping centres. (IO3)




Service Area Development Services PI owner Bob Guy

Service Plan

Objective



growth and improve employment opportunities.

PI escalator

PI updater Russ Watts



The annual survey provides a snapshot of the percentage floor space vacancy rate for the current year, a basis for comparison with preceding years and an opportunity to assess future options.

28

PI Definition

It is important to closely monitor how much of this space is either occupied or vacant.

An annual survey is undertaken in June, by the Research and Development Team (Planning &

Transportation)

Summary spreadsheet is provided to Principal Officer (Regeneration) for analysis.

General Guidance:

Part (a) of this PI is reported as an overall percentage vacancy rate for retail units in main shopping

areas, but the result is calculated from separate surveys at key shopping areas throughout the Vale.

These key shopping areas are reported as part (b) (i); (ii); (iii) etc and can be identified below.

This guidance is common to all elements of the PI.

The Vale of Glamorgan has main shopping centres at the following locations:

Centre Type Location

Major district centre 1. Barry Town centre (Holton Road)

Established district centres 2. Penarth Town Centre (Windsor Road)

3. Cowbridge Town Centre

4. High Street/ Broad Street

5. Llantwit Major Town Centre

6. Upper Holton Road




The areas are recorded in a table under the following headings:

Area vacant (i.e. floor area of unoccupied retail building)

Percentage of total area ~(this will be the area vacant expressed as a percentage of the total retail area available at that particular location)

Total area (total area available in the particular location) Results will be reported as “Area vacant in sq. m (**% of Total Area)”




Occupied premises Vacant floor space for premises as a proportion of total.

Surveyor observes on site



No changes N/A

x

29



DS/M022b

DS/M022c

DS/M022d

DS/M022e

DS/M022f

Percentage vacancy rate for retail floor space in Barry Town Centre, Holton Road. (IO3)

Percentage vacancy rate for retail floor space in Cowbridge. (IO3)

Percentage vacancy rate for retail floor space in Windsor Road, Penarth. (IO3)

Percentage vacancy rate for retail floor space in Broad Street/High Street, Barry. (IO3)

Percentage vacancy rate for retail floor space in Llantwit Major. (IO3)





Service Plan

Objective




PI escalator

PI updater Mar-Wyn Elias-Jones



The annual survey provides a snapshot of the percentage floor space vacancy rate for the current year, a basis for comparison with preceding years and an opportunity to assess future options.

PI Definition

It is important to closely monitor how much of this space is either occupied or vacant.

An annual survey is undertaken in June, by the Research & Development Team (Planning &

Transportation)

Summary spreadsheet is provided to Principal Officer (Regeneration) for analysis.

General guidance:

Part (a) of this PI is reported as am overall percentage vacancy rate for retail units in main shopping

areas but the result is calculated from separate surveys at key shopping areas throughout the Vale.

These key shopping areas are reported as part a, b, c, etc. and can be identified below.

This guidance is common to all elements of the PI

The Vale of Glamorgan has main shopping centres at the following locations:

(a) Barry (Upper Holton Road)

(b) Barry Town Centre (Holton Road)

(c) Cowbridge Town Centre

(d) Penarth (Windsor Road)

(e) Barry (Broad Street/High Street)

(f) Llantwit Major



x

30


The results are recorded in a table under the following headings:

Area vacant (i.e. floor area of unoccupied retail building)

Percentage of total area (this will be the area vacant expressed as a percentage of the total retail area available at that particular location)

Total area (total area available in the particular location) Results will be reported as “Area vacant in sq. m (**% of Total Area)”




premises in retail centres that are operating commercially at the time of survey

premises in retail centres that are not operating commercially at the time of survey

Summaries of annual “field” surveys or retail premises and floor space undertaken by The Vale of Glamorgan Council.





DS/M024 Number of facilitated visits to country parks and heritage coast





Service Plan

Objective

To protect, promote and preserve the Vale’s

unique environment by conserving and

enhancing special places

PI escalator

PI updater Bob Guy



To record and monitor levels of interest in facilitated visits to Cosmeston Park, Penarth and the Heritage Centre, Southerndown.

31

PI Definition

At Cosmeston, there are a variety of habitats covering over 110ha of land and water, some 46ha being

designated a SSSI (Site of Special Scientific Interest)

Situated in Dunraven Park, Southerndown, is the Glamorgan Heritage Coast Centre: This centre

includes a small shop and display and is well worth a visit for anyone wishing to learn more about the

coast.

Both of the above offer an environmental education programme to primary schools and other groups all

year round, covering a variety of subjects all in line with the national curriculum.

They also work closely with local volunteer/community groups and run environmental events for the

public.

Visitor numbers are recorded and monitored for feedback and forward planning purposes.




Number of visitors are extracted from site visitor records.




none This relates to facilitated visits, so are prebooked activities. All such prebooked activities are included

Booking information





DS/M025 Percentage of customer satisfaction with country parks.





Service Plan

Objective



enhancing special places.

PI escalator

PI updater Adrienne Payne



To inform the running of the sites and investment decisions.

x

32

PI Definition

% of customers rating ‘ok’, ‘good’ or ‘ very good’.




Survey forms left at reception desks or distributed to individuals carrying out booked activities




none Everyone who returns a completed form

Survey forms



x

33



DS/M026 The percentage of inspections of processes with Environmental Permits completed in

accordance with statutory guidance.





Service Plan

Objective




PI escalator




To ensure that we carry out all inspections of businesses operating with an Environmental Permit to protect and sustain the environment

PI Definition

As description




= The number of inspections of processes with Environment Permits completed in accordance with statutory guidance / Overall number of inspections of processes with Environmental Permits completed x 100




All businesses due an inspection within the reporting period

Back office system (Flare)



x

34



DS/M027 The average cost subsidy per single passenger journey on the Greenlinks Community

Transport Service.




Service Area Development Services PI owner Emma Reed

Service Plan

Objective

To promote integrated and sustainable

transport systems for the Vale.

PI escalator

PI updater Enfys Griffiths



Purpose of the measure is to evaluate the cost of the service based on the number of users using the service. This measure is

a standard measure which can be used to evaluate against other supported transport services (public).

PI Definition

This is the average cost (to the Council) of transporting one person on one journey (irrelevant of distance).




= (The total cost of the Greenlinks Service – The income generated from the Greenlinks Service) / The total number of single passenger journeys on the Greenlinks Service.




Residents that use the Greenlinks Service.

database of passenger users.

Income collected.

Cost of service as per budget headings.



x

35



DS/M028 The percentage of people satisfied with public transport information.





Service Plan

Objective



PI escalator

PI updater Emma Reed



To find out if the general public feel the amount of information available, either in bus shelters/stops or on web based solutions meets their requirements.

PI Definition

Public transport information can be defined as information on bus stops/shelters giving bus routes and times. It

can also be defined as information on web based packages such as the councils public transport page, which

give service information, and social media, such as twitter, which gives real time service information.

Satisfaction with the information would be defined as easily accessible, easy to read/follow and up to date.




Five different options to choose (very satisfied, satisfied, dissatisfied, very dissatisfied, I don’t know). The numbers of each choice are given and this is divided against the number of survey participants. Each option is then given a percentage.




No one All Vale Viewpoint survey



X

36



DS/M029a

DS/M029b

Kilometres of additional on-road cycle path provided during the year.

Kilometres of additional off-road cycle path provided during the year.





Service Plan

Objective



PI escalator

PI updater Emma Reed



To total additional cycle paths provided annually to comply with Active Travel (Wales) Act to continuously construct and

upgrade walking and cycling routes annually.

PI Definition

DS/M029a: The number of kilometres of additional on-road cycle path constructed and upgraded during the year (April

2015- March 2016).

DS/M029b: The number of kilometres of additional off-road cycle path constructed and upgraded during the year

(April 2015- March 2016).




Additional on-road cycle infrastructure and additional off-road infrastructure provided within the financial year.




Any roads that are suitable for cycling

but do not benefit from cycle

infrastructure e.g. signage

All new routes that are designated

cycle routes

Obtained from engineering department

that have implemented the schemes



x

37



DS/M031 Number of web hits on the Council’s tourism website.





Service Plan

Objective


local economy in order to secure sustainable

economic growth and improve employment

opportunities.

PI escalator

PI updater Nia Hollins



To monitor the interest shown in the Vale of Glamorgan as a target area for tourism.

PI Definition

The Vale of Glamorgan has an extensive range of tourism information and links on the external website. Under

the heading of “Enjoying”, options include:

Visit the Vale

Art & culture

Events

Heritage coast

Leisure and activities

Each of these options opens up a subpage with links to various and diverse attractions.

Like most business websites the system includes a counter to record every web hit on the tourism site.

This count is used as a means of assessing interest in the Vale of Glamorgan as a tourist area.




Number of hits is recorded by the website administration team and provided by the Tourism Marketing Manager.




No exclusions are made. Someone may visit the site several times in one day and be counted as separate hits.

Council own ICT department

x

38





DS/M032a

DS/M032b

Percentage of planning applications submitted online.

Percentage of building control applications submitted online.




Service Area Development Services PI owner Marcus Goldsworthy

Service Plan

Objective




PI escalator

PI updater Marcus Goldsworthy



To measure how many customer of the department are switching to use on line services to obtain building regulations and planning permission. This allows the section to check if any further encouragement or incentives are needed to promote these cost effective way of providing the service

PI Definition

Online submissions




= Online applications / Total applications submitted X 100.




None all Council database/register



x

39



DS/M034 Number of members of the Vale’s online business forum.





Service Plan

Objective




PI escalator

PI updater Emma Smith



To ascertain the level of business support activity in the Vale of Glamorgan

PI Definition

Numbers of members of the Vale’s online business forum .




Numbers of joining requests made




Students/member requests with nominal connections on Linkedin

Businesses in the South Wales area

Linkedin



n/a n/a

x

40



DS/M035 The number of sports clubs which offer either inclusive or specific disability opportunities.





Service Plan

Objective




PI escalator




To show the number of disabled people taking part in disability specific/inclusive sport and physical activities.

PI Definition

.Number of disabled members of sport clubs and sessions

.Number of participatory opportunities for disabled people

.Number of active coaches

.Number of active volunteers

.Number of Clubs and Sessions providing disability sport activities




Information gathered from Key Performance Indicators that each club give information to.




None Each club submits the number of members they have. However some participants attend more than one club so this means they will be counted more than once depending on how many clubs they attend.

Disability Sport Clubs and Sessions

Schools in the Vale

Day Centres in the Vale And Leisure Centres in the Vale



x

41



DS/M036 The percentage of people who completed the exercise referral scheme who feel that

completion of the programme has improved their health and wellbeing.





Service Plan

Objective




PI escalator

PI updater Jamie Lane



This measure is important to note the value of the service to clients and to show how NERS in the Vale has benefitted them.

PI Definition

This is a percentage satisfaction score taken from the final assessment of NERS 16 week assessment.




= The number of people who completed the exercise referral scheme who feel that completion of the programme has improved their health and wellbeing / The total number of people who completed the exercise referral scheme x 100




People who do not complete the scheme

People who complete the scheme where follow up is achieved.

Face to face assessment with client

People not on the referral scheme People who are willing to score the scheme and its staff



N/A N/A

x

42



DS/M037 (IO3) The percentage of surveyed residents who consider our town centres to be attractive places

to visit and shop. (IO3)





Service Plan

Objective



growth and improve employment opportunities

PI escalator

PI updater Bob Guy



It informs investment decisions and the monitoring of our town centres framework implementation.

PI Definition

Percentage of surveyed residents who consider our town centres to be attractive places to visit and shop. This data is

gathered via the annual Citizens Panel Questionnaire.




= The number of surveyed residents who consider our town centres to be attractive places to visit and shop / The total number of residents surveyed x 100




none All responding Annual survey of citizens panel.



x

43



DS/M038 (OA1) Number of Communities First clients completing employment-related courses. (OA1)





Service Plan

Objective



PI escalator Bob Guy




To ascertain whether the ‘Prosperous Communities’ strand of the Communities First delivery plan is adding to the employability of it’s clients.

PI Definition

Number of clients on formal training to assist their employability.




= number of Community First Clients




None All Community First clients Client based records



x

44



DS/M039 (OA1) Number of Work Programme clients completing employment related courses. (OA1)





Service Plan

Objective








To ascertain whether the Work Programme is adding to the employability of its clients.

PI Definition

Number of clients on formal training to assist their employability.




= Number of Work Programme clients completing employment related courses.




None All Work Programme Clients Client based records



x

45



DS/M040 (IO3) Number of blocks in upper Holton Road offered grant support for improvement. (IO3)





Service Plan

Objective




opportunities.

PI escalator




Increase economic development in upper Holton Road. Please note that this project has now finished.

PI Definition

Blocks that are offered grant support for improvement.




Total number of blocks in upper Holton Road offered grant support for improvement.




Businesses not based on upper Holton Road

Businesses on upper Holton Road offered grant support.

Grant support records.



x

46



DS/M041 (IO3) Percentage of residents who consider the town centre of Barry to be good or excellent in

respect of overall attractiveness. (IO3)





Service Plan

Objective








To ascertain feedback on the Council’s management and Development of the town centre

PI Definition

This measure represents the proportion of residents who consider Barry Town Centre to be good or excellent in

respect of overall attractiveness.




The statistics are derived from the public opinion survey, this is based on a sample size of 950 residents and the number of people who state that they are either very satisfied or satisfied with the overall service provided by the Council.




Residents aged under 16 are not covered by the POS.

All Vale residents aged over 16. Public Opinion Survey.



x

47



DS/M042 (OA1) Number of Work Programme clients securing employment.(OA1)





Service Plan

Objective








To ascertain the number of Work Programme clients securing employment. This is the principal outcome for the Work Programme.

PI Definition

Long Term Unemployed Clients starting employment whilst being supported by the programme.




= Number of Work Programme clients securing employment.




No Work Programme clients referred to the Council by Job Centre Plus

On-line reporting system provided by Contract Manager



x

48



DS/M043 (OA1) Number of Communities First clients entering employment. (OA1)





Service Plan

Objective




PI updater Colin Davies



To ascertain the number of Communities First clients securing employment. This is the principal outcome for the Communities First Programme.

PI Definition

Unemployed Clients starting employment whilst being supported by the programme




= Number of Communities First clients entering employment.




None All Communities First clients Client records



x

49



DS/M044 (OA1) Number of Communities First clients who report feeling more confident about seeking

employment. (OA1)





Service Plan

Objective




PI updater Colin Davies



To ascertain progress made in assisting clients on the path to employment.

PI Definition

Number of clients who self-report feeling more confident.




= Number of Communities First clients who report feeling more confident about seeking employment.




None Clients being supported towards employment

Communities First record files and Aspireview input for WG monitoring.



x

50



DS/M045 (OA1) Number of farming diversification projects supported. (OA1)





Service Plan

Objective




opportunities.

PI escalator




Increase the number of farms that are adding new money making activities.

PI Definition

The number of different farming diversification projects that are supported by the Council.




= Total number of farming diversification projects supported.




Farming diversification projects Pride in our Farming Families



x

51



DS/M046 (OA1) Number of visitors to Council led or supported events. (OA1)





Service Plan

Objective




PI escalator Dave Knevett

PI updater Sarah Jones



To ascertain the number of visitors to Council led and Council supported events to demonstrate their value and effectiveness.

PI Definition

An estimate of the number of attendances at all Council led events and those supported events that provide

attendance figures.




Visitors to events based on actual attendances (ticketed events) or estimate figures for free admission events




None All Visitors Ticket information and estimates



x

52



DS/M047 (OA1) Number of rural tourism businesses advised. (OA1)





Service Plan

Objective




opportunities.

PI escalator




Create new employment opportunities in the Rural Vale.

PI Definition

The total number of rural tourism businesses advised by the Council.




Total number of rural tourism businesses advised.




Rural tourism businesses not advised by the Council.

Rural tourism businesses advised by the Council.

Pride in the Vale survey



x

53



DS/M048 (OA1) Number of new products/services supported to be launched in the rural Vale. (OA1)





Service Plan

Objective




opportunities.

PI escalator




Improve economic growth and employment opportunities in the Rural Vale.

PI Definition

The total number of projects relating to Village renewal and development that are financial supported by the

Council.




Total number of new products/services supported to be launched in the rural Vale.




N/A Rural Vale. Pride in the Vale.



x

54



DS/M049 The percentage of planning applications determined within 8 weeks.





Service Plan

Objective




PI escalator




To maintain a timely decision making process

PI Definition

A measure of the speed of determination of all planning applications

Applications for the purpose of the survey are defined as:

Applications for a grant of planning permission in accordance with the Town and Country Planning (Development

Management Procedure) (Wales) Order 2012;

Applications for temporary permissions and for the renewal of previous planning permissions, and for the

variation or discharge of conditions attached to previous planning permissions;

Applications for consent under the Town and Country Planning (Control of Advertisements) Regulations 1992;

Land Compensation Act 1961 cases, i.e.for certification of appropriate alternative development;

Applications arising from notifications under Schedule 2 of theTown and Country Planning (General Permitted

Development) Order 1995 where the authority has determined that prior approval is required;

Applications submitted as a result of Article 4 and Article 7 Directions;

Applications for reserved matters."

Applications for Listed Building Consent.

Applications for a Certificate of Lawfulness of Existing Use of Development.

Applications for a Certificate of Lawfulness of Proposed Use or Development.

APPLICATIONS NOT INCLUDED

Deemed permissions given by a Government Department;;

Section 7(1) agreements under New Towns Act 1965;

Notifications of Crown Development under Welsh Office Circular 37/84, or consultations by Electricity Suppliers

for overhead electric lines and power stations under Welsh Office Circular 20/90;

Notifications under Schedule 2 of theTown and Country Planning (General Permitted Development) Order 1995;

Applications for conservation area consent;

Applications for hazardous substances consent;

Minor material and non-material amendments to existing planning permissions, except where a new application

is involved.




x

55

= The number of planning applications determined during the year within 8 weeks/ The total number of planning applications determined during the year x 100




See above See above The Councils back office database (DEF)



56



DS/M050 The percentage of minor applications determined within 8 weeks.





Service Plan

Objective




PI escalator




To measure the speed of determination of minor planning applications

PI Definition

A measure of the speed of determination of minor planning applications (as defined by The Town and Country

Planning (Development Management Procedure) (Wales) Order 2012)

Applications for :

1-9 dwellings (full) / under .5Ha(outline)

Office/light industrial - Up to 999 sq m(full) / under 1 Hectare (outline)

General Industrial - Up to 999 sq m(full) / under 1 Hectare(outline)

Retail - Up to 999 sq m(full) / under 1 Hectare(outline)




= The number of minor planning applications determined during the year within 8 weeks/ The total number of minor planning applications determined during the year X 100




All application types other than minor development (see above)

All applications for minor developments

DEF system



x

57



DS/M051 The percentage of householder planning applications determined within 8 weeks.





Service Plan

Objective




PI escalator




To maintain a timely decision making process

PI Definition

Householder developments affect the curtilage of residential property. They do not alter the number of dwellings.

They are not permitted developments. Examples include domestic extensions and alterations, complete

renovation of an old property, boundary walls and fences, loft and dormer conversion, domestic and lock up

garages, car ports and porches, creation and widening of vehicular access




= The number of householder planning applications determined during the year within 8 weeks/ The total number of householder planning applications determined during the year X 100.




All other application types As above The DEF back office system



x

58



DS/M052 The percentage of decisions made contrary to officer recommendation.





Service Plan

Objective




PI escalator




To consider the level of decisions being made by planning committee which are contrary to the officer recommendation to that committee. Indicator is required to be collected by WG

PI Definition

The percentage of planning decisions that are made contrary to the officers recommendation.




=Total number of applications determined by planning committee contrary to officer recommendation/ total number of cases determined by planning committee x 100




All planning applications not determined by planning committee

All planning applications determined by planning committee

The Council planning register and back office system (DEF) which maintains a list of all planning applications and how they are determined



x

59

Service/policy area Planning and Regulatory Services - Building Control

Domain Service Quality

Reference BCT/C/F/004/02-001 (BCT/004)

Headline Timing of checking ‘full plan’ applications

Indicator Percentage of building control ‘full plan’ applications

checked within 15 working days during the year

Guidance A full plan application consists of a description of the

proposed building work or material change of use, and the

plans, particulars and statements required by paragraphs

(1) to (4) of Regulation 14, as well as any other plans

which are necessary to show that the work would comply

with these regulations.

Checked means the deposited plans, supporting

specifications, calculations and other supporting

information have been comprehensively examined by a

Building Control surveyor and either:

application without conditions

application with conditions

application, or

sent to the applicant or his/her appointed agent

The 15 working days period begins from the date that the

application is validated to the date that one of the above

actions has taken place.

The SoD must provide meaningful information that will

provide the recipient with sufficient information to enable

them to ascertain the precise nature of the amendments or

additional information required in order for them to obtain

full, or conditional, approval. Authorities need not wait for

Fire Officer (FO) comments to be returned before sending

out a SoD provided that the FO comments are

subsequently passed on as soon as they become available

and that the SoD clearly states that the FO comments are

to follow and may have a bearing on the ultimate design

approved. On large commercial schemes, in excess of £5M

cost of works, where no pre-application advice was sought,

it would be acceptable to send out a SoD covering the main

design influencing schedule 1 (A, B, E, H, L2 and M)

requirements only.

For the purposes of this PI applications submitted under

the Local Authority Building Control (LABC) Partner

Authority Scheme (PAS) should be counted within the

authority in which the application is being plan checked

and not the inspecting authority.

Calculation Numerator: The total number of ‘full plan’ applications

checked within 15 working days

Denominator: The total number of ‘full plan’ applications

received during the year

60

Formula: Numerator x 100

Denominator

Data Source - Decimal Place 1

Explanation This indicator demonstrates the extent to which local

authorities respond to building regulation applications in a

timely manner.

Disaggregation Disaggregation should be considered to suit local context

and knowledge.

Service/

policy area

Planning and Regulatory Services - Building Control


Reference BCT/C/F/007/02-002 (BCT/007)

Headline First time application acceptances

Indicator The percentage of ‘full plan’ applications approved first time

Guidance A full plan application is an application for building regulation

approval, which consists of a description of the proposed

building work or material change of use, and the plans,

particulars and statements required by paragraphs (1) to (4) of

Regulation 14, as well as any other plans which are necessary to

show that the work would comply with these regulations.

An approved application is one that gains building regulation

approval i.e. does not receive a rejection notice.

For the purposes of this PI applications submitted under the

Local Authority Building Control (LABC) Partner Authority

Scheme (PAS) should be counted within the authority in which

the application is being plan checked and not the inspecting

authority.

Calculation Numerator: The number of ‘full plan’ application approved first

time during the year

Denominator: The total number of first time ‘full plan’

applications received during the year.


Denominator


Explanation Provides an indication of the quality of advice and guidance

given by an authority to applicants seeking to obtain building

regulation approval.

Disaggregation Disaggregation should be considered to suit local context and

knowledge.

61

Service/

policy area

Environment and Transport - Countryside Management


Reference CMT/C/F/001/01-001 (CMT/001)

Headline Easy to use Rights of Way

Indicator The percentage of total length of Rights of Way which are easy to

use by members of the public

Guidance Rights of way appear on the definitive map of public Rights of Way

for the local authority area.

Exclude:

uilt up area with a hard

surface provided along its complete length and a clearly defined

route.

‘Easy to use’ means:

extent necessary to allow users to follow the right of way, in

accordance with the authority’s duty under s.27 of the Countryside

Act 1968

overhanging vegetation) to the public’s right of passage

r

and to a standard necessary to enable the public to use the way

without undue inconvenience

Rights of Way with unlawful barriers should not be assessed as

easy to use. ‘Unlawful barriers’ includes any furniture (e.g. stiles

and gates) that is newly erected without the permission of the local

authority.

Rights of Way should be easy to use by the category of user

entitled to use the path (e.g. footpaths should be useable by

walkers, bridleways by horse riders).

Surveys to assess “easy to use” should use the methodology

developed by the Countryside Agency and CSS as a benchmark

standard, which is based on a minimum 5% random sample of

lengths of whole Rights of Way.

The survey can be undertaken during 1 or 2 seasons at the

discretion of the local authority.

Calculation Numerator: The total length of Rights of Way surveyed that are

easy to use by members of the public (km)

Denominator: The total length of Rights of Way surveyed (km)


Denominator

Data source - Decimal Place 0

Explanation Facilitating sustainable access to the countryside is an important

objective for local authorities and National Parks. This measure is

an indicator of the amount of a local authority’s rights of way that

are easy to use by members of the public.


knowledge

62

Service/

policy area

Planning and Regulatory Services – Public Protection


Reference PPN/C/F/001/07-002 (PPN/001)

Headline Inspections of high-risk businesses

Indicator The percentage of high risk businesses that were liable to a

programmed inspection that were inspected, for:

i) Trading Standards

ii) Food Hygiene

iii) Animal Health

Guidance A definition of Trading Standards, Food Hygiene, Animal Health

and Health and Safety can be found in the Public Protection

glossary.

High Risk Businesses are those businesses which when assessed

according to National Guidance are deemed to pose a high risk to

consumers and/or other businesses.

A programmed inspection is defined as an audit/inspection of a

business where an officer physically visiting the business

premises checks compliance with the Public Protection legislation

relating to the major risks associated with the business.

Businesses liable to a programmed inspection during the year

are those that have been selected for inspection at the

commencement of each annual period in accordance with

National Guidance and based upon national risk ratings.

If a business has been inspected more than once during the

year, only the one programmed inspection, or in the case of

category A food hygiene businesses the two programmed

inspections, should be counted.

Any businesses that cease trading during the period prior to

receiving an inspection should be disregarded.

Include seasonal establishments.

Part ii)

High-risk food hygiene businesses are those classed as category

A, B & C.

This part of the indicator measures the percentage of due

programmed inspections that were carried out, as per the Food

Standards Agency’s Monitoring Returns. It should be noted that

category A food hygiene businesses are due two programmed

inspections per annum, both of which should be included when

calculating the percentage carried out.

The number of inspections due is calculated by subtracting the

number of inspections due for those businesses that have ceased

trading during the year from the number of inspections originally

planned at the beginning of the year.

For those category A food hygiene businesses which closed prior

to the first programmed inspection, two inspections should be

63

subtracted from the original total as two inspections would have

been programmed for these businesses.

For those category A food hygiene businesses which closed prior

to the second planned inspection, one inspection should be

subtracted from the original total as two inspections should have

been programmed for these businesses.

For those category A food hygiene businesses that are changed

to another category after their first programmed inspection, one

inspection should be subtracted from the original total as two

inspections would have been programmed for these businesses.

By virtue of Section 4.1.5.2.2 of the Food Law Code of Practice

(CoP) (Wales), planned inspections/audits of Category C food

hygiene businesses which are classed as ‘Broadly Compliant’ may

alternate between inspections/audits and other official controls

i.e. an inspection may take place once every 3 years providing

that these businesses are subject to an appropriate official

control 18 months after each inspection.

An official control, as defined in section 4.1.2.3 of the Food Law

CoP, includes:

Monitoring - a planned sequence of observations or

measurements with a view to obtaining an overview of the state

of compliance with feed or food law, animal health and animal

welfare rules.

Surveillance - a careful observation of one or more food

businesses, or food business operators or their activities.

Verification - the checking, by examination and the

consideration of objective evidence, whether specified

requirements have been fulfilled.

According to Section 4.1.5.2.2 of the CoP, a visit to an

establishment for the purpose of obtaining a sample does not

constitute a planned intervention unless the sampling activity

forms a component part of a wider reaching official control that

overall provides sufficient information to allow the officer to

determine the level of compliance.

For the purposes of this indicator include all inspections

and official controls that are due at the beginning of the

year.

Calculation Parts i), ii)

Numerator: The number of high risk businesses that were

inspected during the year

Denominator: The number of high risk businesses that were

selected for inspection at the beginning of the year


Denominator

Part ii)

Numerator: The number of high-risk inspections and/or official

64

controls of food businesses that were carried out during the year

Denominator: The number of inspections and/or official controls

due on high-risk food businesses during the year

The denominator is calculated as X – Y, where:

X = The number of programmed inspections and/or official

controls of high risk food hygiene businesses selected at the

beginning of the year

Y = The number of programmed inspections and/or official

controls of high risk food hygiene that were unachievable

because businesses have ceased trading or been changed to

another category during the year


Denominator


Explanation The auditing of high-risk businesses for compliance with

legislation is an important proactive enforcement tool, helping to

protect the public’s health and welfare.


knowledge.

Service/

policy area

Planning and Regulatory Services – Public Protection


Reference PPN/C/F/008/02-001 (PPN/008)

Headline Action on new businesses

Indicator The percentage of new businesses identified which were

subject to a risk assessment visit or returned a self-

assessment questionnaire during the year, for:

i) Trading Standards

ii) Food Hygiene

iii) Animal Health

Guidance Please refer to the Public Protection glossary for a definition

of Trading Standards, Food Hygiene, Animal Health and Health

and Safety

Please note businesses that have been both subject to a risk

assessment visit and have returned a self-assessment

questionnaire should only be counted once.

New businesses are businesses that have been identified and

recorded onto the trader database for the first time and have

not previously been contacted. Include all new businesses that

have not previously been contacted, not just those identified

during the year.

Include:

having been recorded on the database

A risk assessment visit is carried out by an officer physically

65

visiting the business to assess the risk posed by the business

and rate the ability of that business to comply with legislation.

The visit should also involve the officer giving the business the

necessary information and advice to ensure they know how to

comply with the legislation.

Please note, an inspector can carry out more than one risk

assessment in more than one service area on a premise during

a single visit. For example, an inspector may risk assess a

premise with regards both food hygiene and health & safety

during the same visit.

A self-assessment questionnaire is an audit of a business’ level

of compliance with specific public protection legislation that is

carried out by sending and returning a self-assessment

questionnaire.

Calculation Part i)

Numerator: The number of new businesses identified which

were subject to a risk assessment visit by or returned a self-

assessment questionnaire to Trading Standards during the year

Denominator: The total number of new businesses identified

by Trading Standards

Formula: Numerator x100

Denominator

Part ii)



assessment questionnaire to Food Hygiene during the year


by Food Hygiene


Denominator

Part iii)



assessment questionnaire to Animal Health during the year


by Animal Health


Denominator


Explanation Establishing contact with new businesses in their first year of

trading is good practice as it allows for early, preventative

action, helping to protect the public’s health and welfare.


knowledge.

66

SID Private Sector Housing – DFGs

Data item The total number of low cost adaptations where the

mandatory DFG process is not used certified during the

year

ID DFG029

Reference Same as former SID PSR/006D

Frequency Annual

Decimal Place 0 Units Number

Guidance An adaptation is the modification of a dwelling or the

provision of equipment that will give disabled people

better freedom of movement into and/or around their

home and/or access to facilities within it.

Include any modifications or equipment that is provided in

respect of the occupier/private tenant’s yard, garden,

outhouses and appurtenances belonging to the dwelling or

usually enjoyed with it.

To be included, an adaptation needs to have been

recommended by an occupational therapist and provided

by the local authority’s housing team. If an occupational

therapist is ordering works directly following a visit

without the involvement of the housing team these should

not be included.

Include all low cost adaptations, in private dwellings for

both owner-occupiers and private tenants. Exclude any

low cost adaptations in council and RSL properties.

Low cost adaptations that have not been certified at year

end should be excluded for the current year of this

indicator. This includes low cost adaptations that cannot

be certified due to a permanent change in the client’s

circumstances (for instance, clients who leave the area or

die). Equally, low cost adaptations for clients who fail to

put in applications within stated timescales and

subsequently have their case closed should be excluded.

If any case is reopened at some future date, it should be

classified as a new low cost adaptation.

67


Data item The total number of calendar days taken to deliver

mandatory DFGs for children and young people certified

during the year

ID DFG010

Reference Same as former SID PSR/009aN

Frequency Annual


Guidance Only include those receiving Disabled Facilities Grants

(DFGs) who are not subject to means testing.

DFGs are issued by the local authority, under Part 1 of the

Housing Grants, Construction and Regeneration Act 1996, to

help towards the cost of providing adaptations and facilities

to give disabled people better freedom of movement into and

around their home and to access essential facilities within it.

Include any DFGs over the value of £1000 that are issued to


in respect of the yard, garden, outhouses and appurtenances

belonging to the dwelling or usually enjoyed with it.

This indicator measures mandatory DFGs delivered during

the financial year and should cover the payment of these

DFGs in all sectors – not just owner-occupiers.

The number of calendar days taken to deliver a DFG should

be counted from the date of the client’s first recorded

contact with the local authority, relating specifically to an

adaptation, for which DFG is subsequently offered, to the

‘certified date’. Alternatively, in the case of an existing client,

the starting point should be the date on which the need for

an adaptation for which DFG is subsequently offered is first

raised, either by the client or the Authority.

Where multiple works are identified as being required as part

of a DFG, the count should start at the date on which the

need for an adaptation is required, to the date that all works

are completed – i.e. the ‘certified date’.

This indicator is the sum of the number of calendar days

taken to deliver each DFG for children and young people.

Local authorities must include the number of calendar days

taken to complete all the stages of the DFG process following

the first recorded contact with the client relating to the DFG.

Where applicable, this should include the following:

This list is not exhaustive.

DFGs that have not been certified at year end should be

68

excluded. This includes DFGs that cannot be certified due to

a permanent change in the client’s circumstances (for

instance, clients who leave the area or die). Equally, DFGs

for clients who fail to put in applications within stated

timescales and subsequently have their case closed, should

be excluded.


classified as a new DFG.

Subject to the above, the time from first contact to the

certified date should be calculated as a single period, without

exceptions. No periods of time should be excluded from the

calendar days calculation for a certified DFG for any reason,

including those resulting from long hospital stays of a person

receiving the DFG, periods of bad weather, or bankruptcy of

a contractor. This replaces any previous guidance on this

issue. If they occur, such issues can be quoted as reasons

for data queried as part of validation.


Data item The number of mandatory DFGs for children and young

people delivered during the financial year

ID DFG011

Reference Same as former SID PSR/009aD

Frequency Annual


Guidance Only include those receiving Disabled Facilities Grants

(DFGs) who are not subject to means testing.

DFGs are issued by the local authority, under Part 1 of the



to give disabled people better freedom of movement into and

around their home and to access essential facilities within it.














be excluded.



69


Data item The total number of calendar days taken to deliver

mandatory DFGs for adults certified during the year

ID DFG013

Reference Same as former SID PSR/009bN

Frequency Annual


Guidance DFGs are issued by the local authority, under Part 1 of the

Housing Grants, Construction and Regeneration Act 1996,

to help towards the cost of providing adaptations and

facilities to give disabled people better freedom of

movement into and around their home and to access

essential facilities within it.

Include all means tested DFGs.

Include any DFGs over the value of £1000 that are issued

to help towards the cost of providing adaptations and

facilities in respect of the yard, garden, outhouses and

appurtenances belonging to the dwelling or usually

enjoyed with it.




The number of calendar days taken to deliver a DFG

should be counted from the date of the client’s first

recorded contact with the local authority, relating

specifically to an adaptation, for which DFG is

subsequently offered, to the ‘certified date’. Alternatively,

in the case of an existing client, the starting point should

be the date on which the need for an adaptation for which

DFG is subsequently offered is first raised, either by the

client or the authority.

Where multiple works are identified as being required as

part of a DFG, the count should start at the date on which

the need for an adaptation is required, to the date that all

works are completed – i.e. the ‘certified date’.

The numerator is the sum of the number of calendar days

taken to deliver each DFG for adults.

Local authorities must include the number of calendar

days taken to complete all the stages of the DFG process

following the first recorded contact with the client relating

to the DFG. Where applicable, this should include the

following:

being received by grants section

This list is not exhaustive.

70


excluded. This includes DFGs that cannot be certified due

to a permanent change in the client’s circumstances (for



timescales and subsequently have their case closed,

should be excluded.



Subject to the above, the time from first contact to the

certified date should be calculated as a single period,

without exceptions. No periods of time should be excluded

from the calendar days calculation for a certified DFG for

any reason, including those resulting from long hospital

stays of a person receiving the DFG, periods of bad

weather, or bankruptcy of a contractor. This replaces any

previous guidance on this issue. If they occur, such issues

can be quoted as reasons for data queried as part of

validation.


Data item The number of mandatory DFGs for adults delivered during

the financial year

ID DFG014

Reference Same as former SID PSR/009bD

Frequency Annual


Guidance DFGs are issued by the local authority, under Part 1 of the



to give disabled people better freedom of movement into

and around their home and to access essential facilities

within it.

Include all means tested DFGs.














be excluded.

71



72



DS/M011 The number of crimes recorded in the Vale of Glamorgan throughout the year.




Service Area Development Services PI owner Debbie Gibbs

Service Plan

Objective

To reduce crime and fear of crime to make the

Vale a safe and secure environment for its

residents, businesses and visitors

PI escalator

PI updater Debbie Gibbs/Gethin

Robinson



To establish the overall level of crime in the Vale of Glamorgan and monitor the extent to which this is reducing year on year. To ensure the residents and visitors to the Vale are safe and feel safe.

PI Definition

Total number of all crimes in the Vale from 1st April to 31

st March in the given financial year.




The total number of crimes recorded in the Vale of Glamorgan throughout the year.




Non recorded crimes in the Vale of Glamorgan

All recorded crimes in the vale of Glamorgan

South Wales Police



N/A N/A

x

73



DS/M012 The percentage of all domestic abuse incidents which are repeat offences.




Service Area Development Services PI owner Debbie Gibbs

Service Plan

Objective



residents, businesses and visitors

PI escalator


Robinson



To measure the effectiveness of the intervention work that is carried out after the first report of domestic abuse.

PI Definition

The percentage of repeat domestic abuse incidents from 1st April to 31

st March in the given financial year.




= The total number of domestic abuse incidents that are repeat offences/ Tote total number of domestic abuse incidents X 100.




Domestic abuse incidents which are not repeats in the Vale of Glamorgan.

All domestic abuse incidents which are repeats in the vale of Glamorgan.

South Wales Police



N/A N/A

x

74



HS/M001 The total number of households in bed and breakfast accommodation.




Service Area Housing Services PI owner Mike Ingram

Service Plan

Objective

To be an excellent landlord in terms of housing

and asset management services

PI escalator Mike Ingram

PI updater Ian Jones



This indicator monitors all potentially homelessness people who have spent time in B&B accommodation thus measuring the extent to which the local authority is contributing to make our communities stronger and safer by meeting the housing needs of the Vale’s homeless people.

PI Definition

This indicator includes each homeless household placed in B&B accommodation whose duty has been

discharged or ceased during the year.




Use denominator from HHA/017a: Total number of homeless households who have spent time in B&B accommodation




All homelessness households who have not been placed in B&B accommodation.

All homelessness households placed in B&B accommodation.

OHMS



x

75



HS/M002 (OA4) Percentage of housing stock where work that meets the WHQS has been completed. (OA4)




Service Area Housing Services PI owner Andrew Treweek

Service Plan

Objective


and asset management services.

PI escalator

PI updater Vicki Baker



This measure is used to plot the movement of the WHQS programme and compares projected delivery against actual delivery.

PI Definition

This measure is only concerned with properties identified as failing the WHQS standard during the five year

investment plan (2012-2017). Any property not requiring works up until the end of the investment plan in 2017 is

excluded from the calculations.

The indicator is based on WHQS failure and each property is measured individually on internal and external

WHQS failures identified. This means a property may count to the overall total of failures either once or twice.

The measure is then a count of all internal and external failures against the number of internal and external

completions.

The number of overall failures may increase from the original projection and therefore will negatively impact on

the overall percentage of completions.




The total number of completed WHQS works where internal and external work counts separately, divided by the total number of identified WHQS property failures where internal and external works count separately X 100.




Any leasehold property Properties with either internal or external WHQS failures.

Keystone AMS, supporting validation surveys and property completion surveys.

Any Council owned property meeting the WHQS standard


Description of change made Date of change Edited by

x

76



HS/M003 (OA4) The average satisfaction score (between one and ten) for how tenants rated the overall

process on improving homes to meet WHQS. (OA4)




Service Area Housing Services PI owner Hayley Selway

Service Plan

Objective



PI escalator

PI updater Lois Guthrie



The ‘Overall Process’ measure is very important and can give a very good insight into how each contractor is managing their area. This question provokes a lot of elaboration from tenants which enables the TLO to draw as much information from the tenant as possible which can then point out correlation across properties identifying an area of the contractor’s process that needs attention. This question really does get straight to the point therefore if tenants are to complete this question by themselves it still has the desired outcome.

PI Definition

Average satisfaction for how tenants rate the overall process; from start to finish, in improving their home to meet

WHQS.




A Key Performance Indicator sheet is used by TLO’s with a number of questions for tenants to answer relating to their recent upgrade. These scores are then input into a master spreadsheet by one designated person; each contractor compared against the other, this then enters a pivot table which averages the overall process this is then reported every quarter within an overall score sheet and by individual contractor.




N/A All tenants that are council tenants having their home improved to meet Welsh Housing Quality Standards.

Tenants themselves and influences from family members who are living in the property.



x

77



HS/M004 (OA4) The average satisfaction score (between one and ten) from tenants of tenants on the quality

of the final improvements undertaken as part of WHQS. (OA4)





Service Plan

Objective



PI escalator

PI updater Lois Guthrie



This question illuminates the final look of the products which generally gets the highest scores across all contract areas as once people start to get over the upheaval of major works tenants really love the final look of the improvements. The question is important as it reflects the workmanship of the contractor’s work force which can give you an overall impression of how well they work and the care they take within each individual property.

PI Definition

How satisfied are you with the final look of your improvement and the quality of products.




A Key Performance Indicator sheet is used by TLO’s with a number of questions for tenants to answer relating to their recent upgrade. These scores are then input into a master spreadsheet by one designated person; each contractor compared against the other, this then enters a pivot table which averages the overall quality of the improvement, this is then reported every quarter within an overall score sheet and by individual contractor.




N/A Tenants where their property is being upgraded to Welsh Housing Quality Standard.

The tenants themselves.



x

78



HS/M005 Average number of days to let an empty property (standard condition).




Service Area Housing Services PI owner Rob Thompson

Service Plan

Objective




PI updater Rob Thompson



To ensure all lettable units are allocated and let in a timely fashion, minimising income loss to the Council.

PI Definition

The average number of calendar days taken to let accommodation.




= The total number of days taken to let all empty properties (standard condition) / The total number of empty properties (standard condition) let.




All lettable units of accommodation OHMS



x

79



HS/M007 The percentage of gas services carried out within the 365 day target.





Service Plan

Objective



PI escalator

PI updater Richard Stopgate



This indicator provides information on the performance of the gas servicing contract and compliance with the Gas Safety Installation and Use Regulations 1998. This indicator identifies properties where the gas service was not completed within 365 days of the previous service

PI Definition




The number of properties where the gas service has been achieved within the financial year within target as a percentage of the overall number of gas live properties.




Sheltered Housing Units are not covered by this figure as they have commercial boiler system in situ.

All housing’s domestic properties (occupied & void) serviced & maintained by Heatforce / WHQS installation contractor for heating and hot water.

Keystone, Housing Compliance Team files, Heatforce & property services WHQS database



Definition of PI scoped 09 January 2015 Andrew Treweek

x

80



HS/M008 Tenant rent arrears as a percentage of current collectable rent.




Service Area Housing Services PI owner Sandra Alexander

Service Plan

Objective




PI updater Sandra Alexandra



To monitor our collectable income and to identify areas of concern

PI Definition

Tenant rent arrears as a percentage of current collectable rent.




= The amount of rent due to the Council in arrears / The total annual amount of rent due to the Council x 100




Temporary Accommodation Current tenants only OHMS

Former Tenants



No change

x

81



HS/M009 The percentage of tenants that were satisfied with the outcome of an anti-social behavioural

complaint.





Service Plan

Objective



residents, businesses and visitors.

PI escalator

PI updater Alan Sinclair



To measure the satisfaction of customers as we endeavour to improve our service

PI Definition

The percentage of tenants that were satisfied with the outcome of an anti-social behavioural complaint.




Percentage of respondents answering yes to the question.




Tenants who did not report ASB and tenants whose ASB case is ongoing.

Tenants who reported ASB during 2014 and whose case has been closed.

Telephone survey of closed ASB cases during 2014



x

82



HS/M010 The number of families with children placed in bed and breakfast accommodation.





Service Plan

Objective







This indicator ensures that families are no longer placed in B&B thus measuring the extent to which the local authority is contributing to make our communities stronger and safer by meeting the housing needs of the Vale’s homeless people.

PI Definition

This indicator includes Families with dependent children between the age of 0-18 and in full time education

whose homelessness duty has been discharged or ceased during the year and who have spent time in B&B

accommodation.




Use denominator from HHA/016: Total number of homeless families with children who have spent time in B&B accommodation.




Single, couples, families with dependent children who have not been placed in B&B accommodation

Families with dependent children between the age of 0-18 and in full time education placed in B&B accommodation.

OHMS



27/11/14

x

83



HS/M011 Number of empty properties (excluding suspended lets)





Service Plan

Objective




PI updater Rob Thompson



To monitor the number of properties that are empty, to ensure maximum revenue is collected.

PI Definition

The total number of empty properties that are not occupied.


Percentage Number Average Rate Ratio Other, please specify - Days as a spot check as discussed in various emails. Breakdown has been provided in the past.


The method used to calculate is from a report raised in OHMS, totalling the numbers of properties in a defined period.




Suspended lets (not available for letting)

All properties available for letting OHMS database



x

84



HS/M013 Percentage of tenants satisfied with the lettings process.





Service Plan

Objective




PI updater Alan Sinclair



To ensure that the lettings service provided is fit for purpose and meets the needs of ingoing tenants

PI Definition

The number of tenants who are happy with the Lettings process once they have completed their move into their

new property.




Calculation based on the information collected at new tenancy visits. Definitive questions are asked and fed into a SNAP document, from which the data can be manipulated. = The number of tenants who are satisfied with the Lettings process once they have completed their move into their new property/ Total number of new tenants x 100.




All new tenants included New tenancy home visits.



x

85



HS/M016a Percentage of appointments made and kept in terms of responsive repairs. (excluding customer “no accesses”)




Service Area Housing and Building Services PI owner Glyn Davies

Service Plan

Objective



PI escalator

PI updater Glyn Davies



To improve service delivery in relation to responsive repairs.

PI Definition

Measure of appointments made and kept (excluding customer ‘no access’)




=Total number of jobs raised in terms of mobile responsive repairs (excluding customer “no access”)/ Total number of appointments made x 100. (Automatic data collection from ‘Opti Time’ mobile solution)




Customer no accesses. All jobs raised for Responsive Maintenance

Opti time / Kirona



Excluding customer ‘ no access’

x

86



HS/M016b Percentage of appointments made and kept in terms of responsive repairs (including customer “no access”)




Service Area Housing and Building Services PI owner Glyn Davies

Service Plan

Objective



PI escalator




To improve service delivery in relation to responsive repairs.

PI Definition

Measure of appointments made and kept (inclusive of customer ‘no access’)




=Total number of jobs raised in terms of mobile responsive repairs (including customer “no access”)/ Total number of appointments made x 100. (Automatic data collection from ‘Opti Time’ mobile solution)




No exclusions All jobs raised for Responsive Maintenance

Opti Time / Kirona



Including customer ‘no access’

x

87



HS/M020 Percentage of properties with a valid electrical certificate.




Service Area Housing Services PI owner Richard Stopgate

Service Plan

Objective



PI escalator Andrew Treweek

PI updater Richard Stopgate



To demonstrate that all electrical installations within Housing properties are safe to use and meet current electrical regulations.

PI Definition

All properties have an up to date Electrical Installation / Condition Report in place.




Number of properties with an up to date electrical certificate/ the total number of properties requiring an electrical certificate X 100.




All communal areas are excluded from this definition

All domestic dwellings within the council stock

Keystone, Housing Compliance Team and Property Services WHQS team



x

88



HS/M021 (OA4) Percentage of homes under local authority ownership brought up to WHQS. (OA4)





Service Plan

Objective



PI escalator

PI updater Rob Lucas



To monitor the movement in meeting the WHQS standard to ensure all properties reach the standard by 31st March 2017 and are maintained at the standard thereafter. The indicator is a national indicator and used by WAG to benchmark the Authority’s performance and ensure all social housing in Wales, meets the prescribed minimum living standards.

PI Definition

There are clear definitions regarding the WHQS standards, the progress of each individual property is monitored on compliance with the standard. Properties meeting the standard, not completed because of refusal or identified as an acceptable fail, will be a positive count towards meeting the standard.

The PI is to achieve 100% by March 31st 2017 and then maintain 100% thereafter.




The indicator is calculated by dividing the number of properties meeting the standard by the total stock, to provide a percentage.




Leasehold properties All domestic rented property owned by the council and associated facilities as indicated in the stock

Keystone Asset database



x

89



HS/M022 Percentage of tenants satisfied with the WHQS works.




Service Area Housing Services PI owner Heather Powney

Service Plan

Objective




PI updater Heather Powney



To measure the tenant experience in execution of the work and the quality of final product provided by our contractors in the delivery of the Authorities WHQS programme. The higher the satisfaction the better the contractor’s performance. Poor scores by individual contractors shall be addressed at monthly contractor meetings. More importantly, poor ratings for individual homes must be visited and issues resolved with tenants to ensure their problems are addressed. Where system failure has occurred this is to be used to improve systems and processes used.

PI Definition

This is a subjective measure calculated through tenant satisfaction forms. Individual forms are provided to tenants on completion of WHQS works to their property. They will be asked three questions on satisfaction with; process, quality and service. These three areas will be rated by tenants on a scale of 1-10 (10 being exceptionally satisfied). Only satisfaction scores received within the corresponding quarter shall be included in the scores. This score is cumulative and will be based on the total number of results received within individual financial years at the point in time.




The score of all satisfaction results for the relevant questions are to be added together and divided by the count of results returned (some returns may not have all three key questions asked). This is then multiplied by ten to provide a percentage return. The results are annual and therefore represent the complete number of returns for each financial year. What/who is excluded from the definition?



Tenants not receiving WHQS work Only tenants receiving WHQS work within the period and returning a completed satisfaction form

Tenants Satisfaction returns.

Leaseholders

X

90



Initial definition provided. 21 November 2014 Andrew Treweek



HS/M023 The percentage of leaseholders satisfied with the WHQS works.




Service Area Housing Services PI owner Heather Powney

Service Plan

Objective




PI updater Heather Powney



To measure the leaseholder experience in execution of the work and the quality of final product provided by our contractors in the delivery of the Authorities WHQS programme. The higher the satisfaction the better the contractor’s performance. Poor scores by individual contractors shall be addressed at monthly contractor meetings. More importantly, poor ratings for individual homes must be visited and issues resolved with leaseholders to ensure their problems are addressed. Where system failure has occurred this is to be used to improve systems and processes used.

PI Definition

This is a subjective measure calculated through leaseholder satisfaction forms. Individual forms are provided to tenants on completion of WHQS works to their property. They will be asked three questions on satisfaction with; process, quality and service. These three areas will be rated by tenants on a scale of 1-10 (10 being exceptionally satisfied). Only satisfaction scores received within the corresponding month shall be included in the scores. This score is cumulative and will be based on the total number of results received within individual financial years at the point in time.




The score of all satisfaction results for the relevant questions are to be added together and divided by the count of results returned (some returns may not have all three key questions asked). This is then multiplied by ten to provide a percentage return. The results are annual and therefore represent the complete number of returns for each financial year.

X

91




Leaseholders not receiving WHQS work

Only leaseholders receiving WHQS work within the period and returning a completed satisfaction form

Leaseholder Satisfaction returns.

VoG Tenants





HS/M024 Percentage of Service Users satisfied with their support.




Service Area Housing Services PI owner Pam Toms

Service Plan

Objective

To identify and provide housing related support

services that meet the needs of our residents.

PI escalator

PI updater Pam Toms



To ensure the support being provided is person centres and meeting the individual needs of the service users.

PI Definition

20% of all service users in each project (apart from emergency alarm and warden services which is 10%) are

interviewed as part of each service review.

The percentage of all those interviewed that were satisfied with their support.




The number satisfied divided by the total number of service users interviewed.




The service user in each project not interviewed as part of the review.

All service users interviewed as part of each service review.

The service users interview records completed by the Supporting People Contract Monitoring Officers which are recorded on a spreadsheet.

x

92










Service Plan

Objective

To increase the supply of affordable housing. PI escalator

PI updater Pam Toms



To evidence the success of the Rural Housing Enabler in increasing the supply of affordable housing in the rural vale.

PI Definition

The number of additional affordable housing units made available in the period.




The number of units with the landlord, addresses and handover dates.




None. Each additional affordable housing unit completed and ready to rent or for sale.

The Council and Housing Associations.



x

93








Service Plan

Objective


PI updater Pam Toms



To evidence the success of the Rural Housing Enabler in increasing the supply of affordable housing in the rural vale.

PI Definition

The number of additional affordable housing units made available in the period.




The number of units with the landlord, addresses and handover dates.




None. Each additional affordable housing unit completed and ready to rent or for sale.




x

94



HS/M027 The number of additional adapted properties delivered.





Service Plan

Objective


PI updater Pam Toms



To evidence the number the people on the accessible homes register assisted into suitable permanent accommodation that meets the needs of their household.

PI Definition

The number of additional adapted properties on new developments made available in the period.




The number of units with the landlord addresses and handover dates.




New build general needs affordable housing units delivered that have not been adapted in any way.

Each new build additional adapted affordable housing unit completed and ready to rent or for sale.




x

95



HS/M029 The number of families/individuals in all forms of temporary accommodation.





Service Plan

Objective







This indicator monitors all potentially homelessness people who have spent time in all forms of accommodation thus measuring the extent to which the local authority is contributing to make our communities stronger and safer by meeting the housing needs of the Vale’s homeless people.

PI Definition

This indicator includes each homeless household placed in all form of temporary accommodation whose duty

has been discharged or ceased during the year.




Use denominator from HHA/017b: Total number of homeless households who have spent time in other forms of temporary accommodation




Homeless households who have not been placed in any form of temporary accommodation.

All homeless households placed in all forms of temporary accommodation

OHMS



x

96



HS/M032a Percentage of customers satisfied with the public buildings/ schools responsive repairs

service in terms of the process.




Service Area Housing Services PI owner Glyn Davies

Service Plan

Objective

To deliver customer-focussed, cost effective

services.

PI escalator




To improve quality of works delivered and completed

PI Definition

Client Satisfaction with the public buildings/ schools responsive repairs service in terms of the process.




= The number of customers satisfied with the public buildings/ schools repairs process/ The total number of respondents X 100.




Works to communal areas All other jobs raised for Responsive Repairs

Satisfaction Report data base



x

97



HS/M032b Percentage of customers satisfied with the public buildings/ schools responsive repairs

service in terms of the final repair.




Service Area Housing Services PI owner Glyn Davies

Service Plan

Objective


services.

PI escalator




To improve quality of works delivered and completed

PI Definition

Client Satisfaction with the public buildings/ schools responsive repairs service in terms of the final repair.




= The number of customers satisfied with the public buildings/ schools final repair / The total number of respondents X 100.




Works to communal areas All other jobs raised for Responsive Repairs

Satisfaction Report data base



x

98



HS/M033 Percentage of clients satisfied with the finished capital project.




Service Area Housing Services PI owner Neil Stokes

Service Plan

Objective


services.


PI updater Neil Stokes



To measure the client satisfaction on the quality of final product provided by Building Services in the delivery of Capital Programme work. The higher the satisfaction the better Building Services performance. More importantly, poor ratings for schemes must be visited and issues resolved with clients to ensure their problems are addressed. Where system failure has occurred this is to be used to improve systems and processes used.

PI Definition

This is a subjective measure calculated through Client Satisfaction forms. Individual forms are provided to Clients on completion of Capital Programme works to their building. They will be asked a question on satisfaction. The question will be rated by clients on a scale of 1-10 (10 being exceptionally satisfied). This will then be converted to provide a percentage score. Satisfaction scores received within the corresponding year shall be included in the score.




The score of all satisfaction results for the question are to be added together and divided by the count of results returned. This is then multiplied by 100 to provide a percentage return. What/who is excluded from the definition?



Clients receiving emergency and minor repairs

Only clients receiving capital projects completing within the financial year.

Client satisfaction returns




X

99



HS/M034 Percentage of public buildings/schools clients satisfied with how Building Services managed

the capital project on site (Project by project KPI).




Service Area Housing Services PI owner Neil Stokes

Service Plan

Objective


services.


PI updater Neil Stokes



To measure the client experience in the management of any building/improvement work provided by Building Services for Capital Programme work. The higher the satisfaction, the better Building Services performance. More importantly, poor ratings for schemes must be visited and issues resolved with clients to ensure their problems are addressed. Where system failure has occurred this is to be used to improve systems and processes used.

PI Definition

This is a subjective measure calculated through Client Satisfaction forms. Individual forms are provided to Clients on completion of Capital Programme works to their building. They will be asked a question on how they thought Building Services managed their individual project. The question will be rated by clients on a scale of 1-10 (10 being exceptionally satisfied). This will then be converted to provide a percentage score. Satisfaction scores received within the corresponding year shall be included in the score.




The score of each satisfaction result for the question is to be recorded on a project by project basis. Scores of seven and above will be deemed to have been managed appropriately and will count as a positive result. The positive results will then be presented as a percentage of all returned forms. What/who is excluded from the definition?



Clients receiving emergency and minor repairs

Only clients receiving capital projects completing within the financial year.

Client satisfaction returns



X

100



HS/M035 Percentage of clients satisfied with the cleaning services offered by Building Services (six

monthly KPI).




Service Area Housing Services PI owner Simon Bowden

Service Plan

Objective


services.


PI updater Simon Bowden



To measure the client satisfaction on the service received and the quality of the final product provided by Building Services for cleaning services. The higher the satisfaction the better Building Services performance. More importantly, poor ratings for schemes must be visited and issues resolved with clients to ensure their problems are addressed. Where system failure has occurred this is to be used to improve systems and processes used.

PI Definition

This is a subjective measure calculated through Client Satisfaction forms. Individual forms are provided to Clients on completion of cleaning services to their building. They will be asked a question on satisfaction. The question will be rated by clients on a scale of 1-10 (10 being exceptionally satisfied). This will be then converted to provide a percentage score. Satisfaction scores received within the corresponding year shall be included in the score.




The score of all satisfaction results for the question are to be added together and divided by the count of results returned. This is then multiplied by 100 to provide a percentage return. The survey will be issued annually and will report two figures representing each six monthly period. Each survey will provide a snap shot of satisfaction at each period. What/who is excluded from the definition?



Clients receiving cleaning services Client satisfaction returns




X

101



HS/M036 Percentage of tenants satisfied with a responsive repair.





Service Plan

Objective



PI escalator




This measure is to identify levels of dissatisfaction within the responsive repairs service and to enable service improvements to be engineered into the service to continuously improve.

PI Definition

To measure the percentage of tenants and leaseholders in receipt of the responsive repairs service who are

satisfied with the quality of their repair. This indicator measures the quality of the completed repair only on

completion of the work.




The number of customers satisfied with the quality of their repair divided by the total survey sample respondents




Tenants receiving major work and capital investment to their homes

Tenants and leaseholders in receipt of responsive repairs to their homes

Telephone surveys recorded on a spreadsheet maintained by the service area



Updated definition 29 April 2015 – Andrew Treweek

x

102



HS/M037 Percentage of tenants satisfied with the process associated with responsive repairs.





Service Plan

Objective



PI escalator




This measure is to identify levels of dissatisfaction within the responsive repairs service and to enable service improvements to be engineered into the service to continuously improve.

PI Definition

To measure the percentage of tenants and leaseholders in receipt of the responsive repairs service who are

satisfied with the process in delivery of their repair. This indicator measures the process from reporting the

repair to completion of the work.




The number of tenants satisfied with the process associated with their repair divided by the total survey sample respondents




Tenants receiving major work and capital investment to their homes

Tenants and leaseholders in receipt of responsive repairs to their homes

Telephone surveys recorded on a spreadsheet maintained by the service area




x

103



HS/M038 (OA4) Homes benefitting from Improved domestic energy performance measured by average SAP

rating (OA4)





Service Plan

Objective



PI escalator

PI updater Andrew Treweek



To establish the movement in the average energy efficiency of Council houses. This indicator has a link with the reduction in potential fuel poverty for the Council’s tenants.

PI Definition

The average energy score (measured through SAP) for all the Council’s housing stock at a given point in time.




The average SAP rating for all Council homes measured through extrapolated EPC data.




Leaseholders All council rented property EPC certification




x

104



HS/M039 Percentage of all households where a positive prevention action succeeded in preventing/relieving homelessness.




Service Area Housing and Building Services PI owner Ian Jones

Service Plan

Objective







This indicator monitors the percentage of all households accepting a successful housing solution that either prevents or relieves a homeless situation meeting the housing needs of the Vale’s homeless people.

PI Definition

This indicator all households eligible for assistance, threatened with homeless within 56 days or homeless.




S66 & S73 cases with a successful prevention/relief outcome at the end of each financial year/ Total number of S66 & S73 cases x 100.




Cases deemed not ineligible, cases deemed to not be homeless, all S75 decisions, all cases pending a final outcome.

All S66 & S73 decisions with a successful prevention/relief outcome.

OHMS.



x

105



HS/M041 Number of victims of anti-social behaviour that have been supported by the Anti-Social

Behaviour Unit.




Service Area Housing Service PI owner Debbie Gibbs

Service Plan

Objective




PI escalator


Robinson



The aim of the Safer Vale is to make sure that every Victim of Anti social behaviour gets supported by the Anti Social Behaviour Unit.

PI Definition

Number of victims of Anti-Social Behaviour offered support buy the Anti-Social Behaviour Unit.




Total Number




Incidents of ASB where there is no actual victim, such as ASB in an area.

All victims of ASB in the Vale of Glamorgan

ASBIT



x

106



HS/M042 Number of ASB contracts issued.





Service Plan

Objective




PI escalator

PI updater Debbie Gibbs /Gethin

Robinson



This measures the effectiveness of the ASB stage system and the interventions used buy the Anti-Social Behaviour unit to reduce ASB in the Vale.

PI Definition

Number of ASB contracts issued within the Vale of Glamorgan.




Total Number




Any individual that has not reached the criteria to receive an ASB contract.

Any individual that has received an ASB contract from the ASB Unit.

ASBIT



x

107



HS/M043 Number of Criminal Behaviour Contracts issued.





Service Plan

Objective




PI escalator

PI updater Debbie Gibbs /Gethin

Robinson



This measures the effectiveness of the ASB stage system and the interventions used buy the Anti-Social Behaviour unit to reduce ASB in the Vale.

PI Definition

Number of ASB contracts issued within the Vale of Glamorgan.




Total number




Any individual that has not reached the criteria to receive a Criminal Behaviour Contract.

Any individual that has received a Criminal Behaviour Contract.

ASBIT



x

108



HS/M044 Percentage of victims that are satisfied with the support they have received from the Anti-

Social Behaviour Unit.




Service Area Housing Service PI owner Gethin Robinson /

Debbie Gibbs

Service Plan

Objective




PI escalator

PI updater Gethin Robinson /

Debbie Gibbs



To evaluated and monitor the quality of the support that is offered to victims of ASB by the ABSU. Which will then lead to an improved quality of service.

PI Definition

Percentage of Victims that are satisfied with the support received by the ASBU




Number of satisfied victims against the number of victims as a percentage.




Victims that do not engage with the ASBU

Victims that do engage with the ASBU

ASBIT



x

109



HS/M045 Percentage of people satisfied with the service provided by the Sanctuary Referral

Programme.




Service Area Housing Service PI owner Gethin Robinson /

Debbie Gibbs

Service Plan

Objective




PI escalator

PI updater Gethin Robinson /

Debbie Gibbs



To evaluated and monitor the quality of the service that is offered to victims of DA by the Sanctuary Referral Programme.

PI Definition

Percentage of Victims of that are satisfied with the service received by the Sanctuary Referral Programme.




Number of satisfied victims of DA against the number of victims referred as a percentage.




Any victims not referred Every victim referred Sanctuary data base



x

110

Service/policy area Housing – Homelessness and Housing Advice

Domain Strategic Outcomes

Reference HHA/C/F/016/01-003 (HHA/016)

Headline Time spent in Bed & Breakfast accommodation

Indicator The average number of days all homeless families with

children spent in Bed and Breakfast accommodation

Guidance Please note that emergency use of B&Bs should be excluded

can be defined as ‘flood, fire or other disaster’ where the

intention is that the family will return to their own home.

(See Section 189 (1) (iv) of the Housing Act 1996)

If a homeless family is placed in more than one Bed &

Breakfast accommodation as part of the same application

they should only be counted once. If the same family makes

a subsequent application during the year, which results in a

placement in Bed & Breakfast accommodation, they should

be counted again.

Homeless families can be defined as all households with

children, including single parent families:

ssness applications are under consideration

temporarily accommodated under section 190(2) of the

Housing Act 1996

unintentionally homeless and in priority need

Children are defined as dependent children aged 0-16, or

17-18 years old and in full-time education.

Bed and Breakfast (B&B) accommodation is defined as

privately owned or managed hotels/guest houses with some

shared facilities.

Exclude hotel annexes consisting of self-contained units of

accommodation where meals are not provided.

Only families whose duty has been discharged in the year

should be included. All periods spent in B&B accommodation

(from the date of application to discharge of duty) should be

included in the count. The number of calendar days for each

period (including weekends and bank holidays) should be

counted from the date they enter the B&B accommodation

to the date that they leave the B&B accommodation.

The duty will be considered to have been discharged or

ceased when a household has either:

which the housing authority are satisfied is suitable

the

housing authority allocation scheme)


assured shorthold tenancy) from a private landlord, which

could include an offer of an assured tenancy made by a

111

Registered Social Landlord

tenancy

Left the temporary accommodation made available to

them voluntarily Determined to be not homeless

Calculation Numerator: Total number of days spent in B&B

accommodation by all homeless families with children

The numerator is the sum of the number of days for each

period spent in B&B accommodation by each family with

children whose duty has been discharged or ceased during

the year.

Denominator: Total number of homeless families with

children who have spent time in B&B accommodation.

The denominator should include those families with children

whose duty has been discharged or ceased during the year

and who have spent time in B&B accommodation between

their initial application and discharge of duty.

Formula: Numerator

Denominator


Explanation This indicator measures the extent to which local authorities

are contributing to make their own communities stronger

and safer by meeting the housing needs of homeless

people.


and knowledge

112

Service/policy area Housing – Homelessness and Housing Advice


Reference HHA/C/F/017/01-004 (HHA/017)

Headline Use of temporary accommodation

Indicator The average number of days that all homeless households

spent in:

a) Bed and Breakfast accommodation

b) Other forms of temporary accommodation

Guidance Homeless households can be defined as households:

consideration;

temporarily accommodated under section 190(2) of the

Housing Act 1996, or;

unintentionally homeless and in priority need.

Each homeless household placed in both B&B and other

forms of temporary accommodation should be counted on

the date that they leave that accommodation.

Include those households placed in B&B or other temporary

accommodation in emergencies.

Emergencies can be defined as ‘flood, fire or other disaster’

where the intention is that the family will return to their own

home. (See Section 189 (1) (iv) of the Housing Act 1996)

Only homeless households whose duty has been discharged

in the year should be included. All periods spent in B&B or

other forms of temporary accommodation (from the date of

application to discharge of duty), should be included in the

count. The number of calendar days for each period

(including weekends and bank holidays) should be counted

from the date they enter the accommodation to the date

that they leave the accommodation.

The duty will be considered to have been discharged or

ceased when a household has either:

ion to discharge the duty

which the housing authority are satisfied is suitable



assured shorthold tenancy) from a private landlord, which

could include an offer of an assured tenancy made by a

Registered Social Landlord

tenancy

them voluntarily

meless

113

Part a)

Bed and Breakfast (B&B) accommodation is defined as

privately owned or managed hotels/guest houses with some

shared facilities.

Exclude hotel annexes consisting of self-contained units of

accommodation where meals are not provided.

Part b)

Other forms of temporary accommodation include:

associations

tenancies

Homeless at home refers to any scheme which arranges for

a household which has been found to be eligible for

assistance, unintentionally homeless and in priority need to

remain in (or return to) the accommodation from which they

are being made homeless, or in other accommodation found

by the applicant.

Exclude:

Calculation Part a)

Numerator: Total number of days spent in B&B

accommodation by all homeless households


period spent in B&B accommodation by each homeless

household whose duty has been discharged or ceased

during the year.

Denominator: Total number of homeless households who

have spent time in B&B accommodation

The denominator should include those homeless households


and who have spent time in B&B accommodation between

their initial application and discharge of duty.

Formula: Numerator

Denominator

Part b)

Numerator: Total number of days spent in other forms of

temporary accommodation by all homeless households

114


period spent in other forms of temporary accommodation by

each homeless household whose duty has been discharged

or ceased during the year.

Denominator: Total number of homeless households who

have spent time in other forms of temporary

accommodation

The denominator should include those homeless households


and who have spent time in other forms of temporary

accommodation between their initial application and

discharge of duty.

Formula: Numerator

Denominator


Explanation This indicator measures the proportionate use of B&B

accommodation in comparison to the other forms of

temporary accommodation.


and knowledge. These are some areas to consider:

115



LS/M001a Customer satisfaction with adult education services.




Service Area Learning and Skills PI owner Paula Ham

Service Plan

Objective

To meet the needs of all learners by providing

a range of suitable and accessible learning

opportunities and facilities.

PI escalator

PI updater Phil Southard



Measure quality of Adult Community Learning Service provision and enable informed decision making on future adult learning programmes.

PI Definition

Percentage of learners’ responses to surveys expressing satisfaction with quality of service and accessibility.




= Number of positive survey responses / total number of people accessing the service x100




No one All ACL students Mori poll and tutor evaluations



x

116



LS/M002a

Adult users overall satisfaction with Library services (surveyed on a three year cycle)





Service Plan

Objective




PI escalator

PI updater Chris Edwards



Provides the level of adult user satisfaction with the service. This helps provide evidence of performance for the Welsh Public Library Standards and it informs decision making on future library services for adults.

PI Definition

The number of respondents to the Public Library User Survey who respond ‘Very good’ or ‘Good’ to the question

related to overall satisfaction with the library service.




LS/M002a: Weighted percentage of the people who respond as above in the Public Library User Survey. This is run according to a prescribed methodology on a three year cycle.




Non library users All library users over the age of 16 who physically use a library service point during the survey period, whether they are library members or not.

Via CIPFA survey



x X

117



LS/M002b Average overall rating out of 10 awarded by users aged 16 or under for the library they use.’





Service Plan

Objective




PI escalator




Provides the level of children user satisfaction with the service. This helps provide evidence of performance for the Welsh Public Library Standards and it informs decision making on future library services for children.

PI Definition

The average overall rating out of 10 that library user under the age of 16 gave for the library they use.




An average of all the survey returns where users under the age of 16 gave a score out of 10.




Non library users Library users under the age of 16. Via CIPFA survey



x

118



LS/M003 (IO5) Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational

equivalent. (IO5)




Service Area Learning and Skills PI owner Mike Glavin

Service Plan

Objective

To support and challenge schools and settings

to improve the range and quality of teaching

and learning in order to increase student

achievement.

PI escalator

PI updater Richard Evans



To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase

student achievement.

PI Definition

Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational equivalent.




= Number of 15-16 year olds achieving 5 or more GCSEs at grades A*-C or vocational equivalent / Total number of pupils aged 15 on the 31

st August and on the roll in any local authority maintained learning setting at the time

of the annual Census x 100




Pupils who are not 15 on 31st

August setting at the time of the annual Census

Pupils aged 15 on the 31st August

and on the roll in any local authority maintained learning setting at the time of the annual Census.

Welsh Government Pupil Data



x

119



LS/M005 (IO5) Percentage of 15/16 year olds achieving the core subject indicator. (IO5)





Service Plan

Objective




achievement.

PI escalator






PI Definition

Percentage of 15/16 year olds achieving the core subject indicator.




= Number of 15-16 year olds achieving the core subject indicator / Total number of pupils aged 15 on the 31

st

August and on the roll in any local authority maintained learning setting at the time of the annual Census x 100





August prior to the academic year Pupils aged 15 on the 31

st August

and on the roll in any local authority maintained learning setting at the time of the annual Census




x

120



LS/M006a (IO5)

LS/M006b (IO5)

The percentage of pupils at Key Stage 4 who achieve a Level 2 in English.

The percentage of pupils at Key Stage 4 who achieve a Level 2 in Maths.





Service Plan

Objective




achievement.

PI escalator




To support and challenge schools and settings to improve the range and quality of teaching and learning in order

to increase student achievement.

PI Definition

The percentage of pupils at Key Stage 4 who achieve a Level 2 in English.

The percentage of pupils at Key Stage 4 who achieve a Level 2 in Maths.




LS/M006a = The number of pupils who achieve a Level 2 in English at Key Stage 4 / The total number of pupils at the end of Key Stage 4 and on the roll in any LA maintained learning setting x 100 LS/M006b = The number of pupils who achieve a Level 2 in Maths at Key Stage 4 / The total number of pupils at the end of Key Stage 4 and on the roll in any LA maintained learning setting x 100







and on the roll in any local authority maintained learning setting at the time of the annual Census




x

121



LS/M007 Percentage of the youth population aged 11-25 years in the Vale of Glamorgan who make

contact with the Youth Service during the year.





Service Plan

Objective

To promote health and wellbeing and ensure

the safety of our learners.

PI escalator

PI updater Andy Borsden/ Tina

Simmons



To measure the take up of Youth Service reach with young people across the Vale of Glamorgan in order to ensure service reflects need.

PI Definition

Percentage of the population aged 11-25 years in the Vale of Glamorgan who are in regular contact with the

Youth Service during the year.




= Number of young people in the Vale aged 11-25 that are in regular contact with the Youth Service / Total number of young people aged 11-25 living in the Vale of Glamorgan x 100




Non youth service users Young people who are registered users of youth services in the Vale of Glamorgan

MIS records

Young people 0-10

People aged 25+



x

122



LS/M008 Percentage of youth workers holding relevant youth work qualifications.





Service Plan

Objective



PI escalator

PI updater Andy Borsden/ Tina

Simmons



To improve quality and standards of teaching and guidance offered by the Youth Service.

PI Definition

Percentage of Youth Workers holding qualifications relevant to their position. This figure uses a point in time

calculation, so both the numerator and denominator are derived as of the last day of the period (quarter).




= Number of youth workers that hold a relevant youth work qualification as of the last day of the quarter / Total number of youth workers (all levels) as of the last day of the quarter x 100




Youth workers who do not hold a nationally recognised qualification

Qualified staff and volunteers Pay numbers and training records

Exclude any data outside of the date parameters.

Count numbers of youth workers as of the last day of the period (quarter).

Count number of youth workers with a relevant youth work qualification as of the last day of the period (quarter).



x

123



LS/M010b The number of successful completions on accredited Adult Literacy and Numeracy courses.




Service Area Learning and Skills PI owner Andy Borsden

Service Plan

Objective




PI escalator




To indicate the effectiveness of ACL provision

PI Definition

Success rate of ACL provision matched against National comparator




Count of the total number of completion forms for accredited Adult Literacy and Numeracy Courses.




Non accredited learners Accredited learners LLWR data base



x

124



LS/M011 The number of accredited outcomes achieved by learners through the youth service.





Service Plan

Objective



PI escalator

PI updater Tina Simmons



To demonstrate that young people continue to gain qualifications outside of mainstream education

PI Definition

The number of formally recognised qualifications gained( Agored Cymru units, GCSE, BTEC, Duke of Edinburgh

Award)

The number of informal learning qualifications gained (Mayors Award, Insight Awards, Participation awards)

The percentage of young people reached by the service who achieved recognised qualifications

The percentage of reached young people who achieved informal learning qualifications




Number of Agored Cymru enrolments and completions Number of Duke of Edinburgh enrolments and completions Number of Mayor Awards




Young people not enrolled on a course

Young people enrolled on a course of formal or informal learning

MIS system E-DofE



x

125



LS/M012a

LS/M012b

The number of books issued to customers in English.

The number of books issued to customers in Welsh.





Service Plan

Objective




PI escalator




Part of a Public Library Standard

Measure of usage of book lending service

PI Definition

The number of English and Welsh language books issued to customers during the year.




Straight count of total issues by language.




Non book loans such as DVDs, Music, Audio Books

All physical and ebook loans Library Management System for physical books

Supplier of ebooks service for ebook loans to Vale residents



x

126



LS/M013 Percentage of Adult Tutors holding an initial teacher training qualification.





Service Plan

Objective




PI escalator




To improve quality and standards of teaching in Adult Community Learning

PI Definition

Percentage of Adult Tutors holding initial teacher training qualifications.




= Number of adult tutors that hold an initial teacher training qualification / Total number of adult tutors on the establishment x 100




Cost recovery/leisure programme tutors

GBOT priority learning Tutors Tutor TDRS


Description of change made Date of change Sept 2014

Split of the learning programme into 2 separate parts

x

127



LS/M015a

LS/M015b

The percentage of unauthorised absence in primary schools.

The percentage of unauthorised absence in secondary schools.




Service Area Learning and Skills PI owner David Davies

Service Plan

Objective


the safety of our leaners.

PI escalator

PI updater Nicky Sturgess



To monitor and reduce the level of unauthorised absence

PI Definition

Unauthorised absence rates in primary and secondary schools




LS/M015a = The total number of sessions missed by all pupils in primary schools which were classed as unauthorised / The total number of sessions possible for all pupils in primary schools x 100 LS/M015b = The total number of sessions missed by all pupils in secondary schools which were classes as unauthorised / The total number of sessions possible for all pupils in secondary schools x 100




Pupils attending the PRU, nursery and special schools

Pupils attending primary and secondary schools

SIIS data team



x

128



LS/M016a (IO4)

LS/M016b (OA2)

(IO4)

LS/M016c (OA2)

(IO4)

The percentage of young people who are known not to be in education, employment or

training at Year 11. (IO4)


training at Year 12. (OA2) (IO4)


training at Year 13. (OA2) (IO4)





Service Plan

Objective



PI escalator

PI updater Andy Borsden/ Nisha

Shukla



To ensure the LA is reducing the number of NEET young people

PI Definition

To ensure the LA and its partners are working in a co-ordinated manner to reduce the number of NEET young

people in accordance with the Youth Engagement and Progression Framework




LS/M016a = The number of young people who are known not to be in education, employment or training at Year 11 / The total number of young people who are 16 between the 1 September 2012 – 31 August 2013 x 100 LS/M016b = The number of young people who are known not to be in education, employment or training at Year 12 / The total number of young people who are 17 between the 1 September 2012 – 31 August 2013 x 100 LS/M016c = The number of young people who are known not to be in education, employment or training at Year 13 / The total number of young people who are 18 between the 1 September 2012 – 31 August 2013 x 100




Young people in private education All young people aged 16-18 Careers Wales

PLASC and school

destination reports



x

129



LS/M017 The percentage of school days lost to fixed term exclusions of six days or more in

secondary schools.





Service Plan

Objective




PI escalator

PI updater Jane Werrett/ Nicky

Sturgess



To monitor and reduce the number of days lost to fixed term exclusions of 6 days or more

PI Definition

Days lost to secondary fixed term exclusions of 6 days or more




= The number of school days/sessions for all pupils lost to fixed term exclusions of six days or more / The total number of days/sessions possible for all pupils x 100




Pupils attending nursery, primary and special schools

Pupils attending secondary schools SIIS data team



x

130



LS/M018a (IO5)

LS/M018b (IO5)

The percentage of FSM pupils, assessed at the end of Key Stage 2, in schools maintained

by the Local Authority achieving the Core Subject Indicator as determined by teacher

assessment. (IO5)

The percentage of non FSM pupils, assessed at the end of Key Stage 2, in schools

maintained by the Local Authority, achieving the Core Subject Indicator as determined by

teacher assessment. (IO5)





Service Plan

Objective



PI escalator




To monitor the effectiveness of specific grant funding targeted to address attainment in the more vulnerable groups

PI Definition

Achievement of KS2 core subject indicator for FSM and Non FSM pupils




LS/M018a = The number of FSM pupils assessed at the end of KS2, in schools maintained by the LA who achieved the CSI, as determined by teacher assessment / The total number of FSM pupils assessed at the end of KS2, in schools maintained by the LA x 100 LS/M018b = The number of non FSM pupils assessed at the end of KS2, in schools maintained by the LA who achieved the CSI, as determined by teacher assessment / The total number of non FSM pupils assessed at the end of KS2, in schools maintained by the LA x 100




KS1, KS3 and KS4 pupils KS2 pupils SIIS data team



x

131



LS/M019a (IO5)

LS/M019b (IO5)

The percentage of FSM pupils achieving the expected standard in English at the end of Key

Stage 3. (IO5)

The percentage of non FSM pupils achieving the expected standard in English at the end of

Key Stage 3. (IO5)





Service Plan

Objective



PI escalator






PI Definition

The percentage of FSM pupils achieving the expected standard in English at the end of Key Stage 3.

The percentage of non FSM pupils achieving the expected standard in English at the end of Key Stage 3.




LS/M019a = The number of FSM pupils assessed at the end of KS3, in schools maintained by the LA who achieved the expected standard in English / The total number of FSM pupils assessed at the end of KS3, in schools maintained by the LA x 100 LS/M019b = The number of non FSM pupils assessed at the end of KS3, in schools maintained by the LA who achieved the expected standard in English / The total number of non FSM pupils assessed at the end of KS3, in schools maintained by the LA x 100




Pupils not assessed at end of KS3 Pupils assessed at the end of KS3 Welsh Government Pupil Data



x

132



LS/M019c (IO5) The percentage of all pupils at Key Stage 3 who achieve the expected standard in English.





Service Plan

Objective




achievement.

PI escalator






PI Definition

Key Stage 3: English (All)




The number of pupils assessed at the end of KS3, in schools maintained by the LA who achieved the expected Key Stage

3: English (All). / The total number of pupils assessed at the end of KS3, in schools maintained by the LA x 100




Pupils having arrived from a non-English or non-Welsh based education system.

All Y9 pupils including those from Special schools and pupils referral unit.

Schools



x

133



LS/M020a (IO5)

LS/M020b (IO5)

The percentage of FSM pupils achieving the expected standard in Maths at the end of Key

Stage 3. (IO5)

The percentage of non FSM pupils achieving the expected standard in Maths at the end of

Key Stage 3. (IO5)





Service Plan

Objective



PI escalator






PI Definition

The percentage of FSM pupils achieving the expected standard in Maths at the end of Key Stage 3.

The percentage of non FSM pupils achieving the expected standard in Maths at the end of Key Stage 3.




LS/M020a = The number of FSM pupils assessed at the end of KS3, in schools maintained by the LA who achieved the expected standard in Maths / The total number of FSM pupils assessed at the end of KS3, in schools maintained by the LA x 100 LS/M020b = The number of non FSM pupils assessed at the end of KS3, in schools maintained by the LA who achieved the expected standard in Maths / The total number of non FSM pupils assessed at the end of KS3, in schools maintained by the LA x 100




Pupils not assessed at end of KS3 Pupils assessed at the end of KS3 Welsh Government Pupil Data



x

134



LS/M020c (IO5) The percentage of all pupils achieving the expected standard in Maths at the end of Key

Stage 3.





Service Plan

Objective




achievement.

PI escalator






PI Definition

Key Stage 3: Maths (All)





3: Maths (All). / The total number of pupils assessed at the end of KS3, in schools maintained by the LA x 100






Schools



x

135



LS/M021a (OA2)

LS/M021b (OA2)

The percentage of schools inspected by Estyn during the year where the quality of

leadership was judged to be good or better. (OA2)

The percentage of schools inspected by Estyn during the year where the quality of provision

was judged to be good or better. (OA2)





Service Plan

Objective




achievement.

PI escalator

PI updater Ceri Johns



To measure the percentage of schools within the Vale of Glamorgan judged as good or better through Estyn Inspections.

PI Definition

The percentage of schools inspected by Estyn during the year where the quality of leadership was judged to be

good or better.

The percentage of schools inspected by Estyn during the year where the quality of provision was judged to be

good or better.




LS/M021a = The number of schools inspected by Estyn during the year where the quality of leadership was judged to be good or better / The total number of schools inspected by Estyn during the year x 100 LS/M021b = The number of schools inspected by Estyn during the year where the quality of provision was judged to be good or better / The total number of schools inspected by Estyn during the year x 100




N/A All schools that have been inspected by Estyn within the qualifying annual time frame i.e. April to March

Published Estyn school inspection reports.



x

136



LS/M021d The number of schools requiring Estyn/local authority follow-up activity as a result of inspection during the financial year.





Service Plan

Objective



and learning in order to increase achievement.

PI escalator




The aim is to work with schools to ensure that they improve to the extent that all judgements made during an inspection will be ‘good’ or ‘excellent’. This measure will measure the impact of that work. i.e. if the work has been effective no school will require follow up activity after an Estyn inspection.

PI Definition

The number of schools requiring Estyn/local authority follow-up activity as a result of inspection during the

financial year.




Total number of schools within the financial year that are identified as requiring Estyn/LA monitoring through Estyn school inspections.




There are no exclusions All schools and maintained nurseries are included

Published Estyn Inspection reports



x

137



LS/M022a

LS/M022b

The percentage of pupils in primary schools who regularly have school meals.

The percentage of pupils in secondary schools who regularly have school meals.





Service Plan

Objective



PI escalator

PI updater Carole Tyley



Meal numbers are collected on a weekly basis and measured against the productivity formula

PI Definition

To monitor productivity levels within kitchens (numbers of meals produced per hour) which determines the

number of labour hours prescribed for each kitchen.




LS/M022a = The number of pupils in primary schools who regularly have school meals / The total number of pupils in all primary schools x 100 LS/M022b = The number of pupils in secondary schools who regularly have school meals / The total number of pupils in all secondary schools x 100




No school kitchen is excluded All school kitchens are included Primary School Meal Record Forms for primary pupil (soon to be reconciled from the cashless catering system). Cashless catering system for all secondary schools.



No change No change

x

138



LS/M024a

LS/M024b

The percentage take up of free school meals in primary schools.

The percentage take up of free school meals in secondary schools.





Service Plan

Objective



PI escalator

PI updater Carole Tyley



To monitor uptake of eligible pupils and question schools with low uptake. Ensure all eligible pupils’ wellbeing is considered.

PI Definition

Pupils eligible for a free school meal are alleged to be from families with hardship and claiming benefits.

Wellbeing of the pupil is paramount and providing a hot meal at lunch times can sometimes be the only meal

being provided during the day. Monitoring uptake of these pupils is important to observe their welfare.




LS/M024a = The number of pupils entitled to free school meals in primary schools who regularly have free school meals / The total number of all pupils entitled to free schools meals in all primary schools x 100 LS/M024b = The number of pupils entitled to free school meals in secondary schools who regularly have free school meals / The total number of all pupils entitled to free school meals in all secondary schools x 100




Paying pupils Free school meal pupils Weekly summary reports from management information contained within the cashless catering systems – secondary schools and Primary School Meal Record Sheets – primary schools



x

139



LS/M025 Percentage of schools with 25% of places unfilled.





Service Plan

Objective




PI escalator

PI updater Mike Matthews



To assist the authority in managing surplus places to ensure schools are filled appropriately throughout the Vale.

PI Definition

The percentage of primary and secondary schools maintained by the local authority with 25% or more their

places unfilled.




= Number of primary and secondary schools with 25% of places unfilled / Total number of primary and secondary schools in the Vale x 100




School and pupil data School census data

School capacity data



x

140



LS/M026a

LS/M026b

The percentage of surplus places in primary schools.

The percentage of surplus places in secondary schools.





Service Plan

Objective




PI escalator

PI updater Mike Matthews



To measure the extent of surplus places in vale schools

PI Definition

The percentage of surplus places in primary and secondary schools




LS/M026a = The total number of unfilled (surplus) places in all primary schools / The total number of places available (including surplus places) at all primary schools x 100 LS/M026b = The total number of unfilled (surplus) places in all secondary schools / The total number of places available (including surplus places) at all primary schools x 100




School and pupil data School census data

School capacity data



x

141



LS/M027 The percentage of pupils who get into their first preference school.





Service Plan

Objective



opportunities and facilities

PI escalator

PI updater Lisa Lewis



To ensure that the council is meeting the needs of all learners by providing a range of suitable and accessible learning opportunities and facilities.

PI Definition

The percentage of pupils who get into their first preference school.




= The number of pupils who were offered a place at their first place preference school during the year / The total number of pupils in the admissions applications process x 100




Pupils attending special schools Pupils who attend community maintained Primary and Secondary schools and apply for entry at reception and Year 7

ONE/ Allocation reports

Pupils attending aided/ foundation schools

In year transfers



x

142



LS/M028 The percentage of admissions applications processed within 10 days.





Service Plan

Objective




PI escalator

PI updater Lisa Lewis



To meet the needs of all learners by providing a range of suitable and accessible learning opportunities and facilities.

PI Definition

The percentage of admissions applications received during the year that were processed within 10 days. This

excludes delays beyond the control of the School Access team including managed moves and difficult to engage

cases managed by Inclusion and applications on hold at parental request, including future moves into the area/

proof of residency delays. The requirement to refer/ respond to complex cases on day of receipt is monitored

separately by the Access & Policy Manager.




= The number of admissions applications received during the year that were processed within 10 days / The total number of admissions applications received during the year that were processed x 100




Managed moves/ Difficult to engage

cases being managed by Inclusion

All in year transfers except for

exclusions ONE monthly report

Applications on hold at Parental

Request, including future moves into

area/ proof of residency delays.



x

143



LS/M029 Number of hits on the library website


Annual Quarterly (Cumulative) x


Service Plan

Objective




PI escalator




To assess progress with delivering online services and transactions.

To measure success in delivering more accessible services.

This is also a Public Library Standard.

PI Definition

The number of unique visits to the library pages of the Council’s web site. A unique visit is defined as a series of

one or more page views which starts with the first page view and ends when there has been no activity on the

part of the visitor for 30 minutes.




Number of visits to the libraries directory of the website as recorded by the website reporting software.




Number of page hits All online unique visitors to the Vale of Glamorgan pages of the Council website

Vale page statistics supplied by the ICT section via Google analytics.

Hits on internal library PCs. All online visitors to the Vale of Glamorgan Library pages on the Welsh Libraries portal.

Portal statistics supplied by the National Library



x

144



LS/M030 Number of enrolments on accredited courses for priority learners.





Service Plan

Objective




PI escalator




To ensure that a sufficient number of priority learners are enrolled on accredited courses.

PI Definition

The total number of enrolments on accredited courses for priority learners.




Count of the total number of enrolment forms on accredited courses.




Those who do not enrol on accredited courses.

Priority learners who enrol on accredited courses.

Enrolment forms.



x

145



LS/M031 Percentage success rate on accredited courses for priority learners.





Service Plan

Objective




PI escalator




To ensure that a sufficient number of priority learners are completing accredited courses.

PI Definition

The proportion of priority learners who complete an accredited course.




= Total number of completion forms on accredited courses for priority learners/ Total number of enrolment forms on accredited courses for priority learners X 100.




People who do not do an accredited course.

Priority learners who complete an accredited course.

Completion forms.



x

146



LS/M033 Percentage of pupils at Key Stage 2 achieving Reading, Writing and Mathematics in

combination.





Service Plan

Objective




achievement.

PI escalator






PI Definition

Percentage of pupils at Key Stage 2 achieving Reading, Writing and Mathematics in combination.




The number of pupils assessed at the end of KS2, in schools maintained by the LA who achieved the expected standard in Reading, Writing and Mathematics in combination. / The total number of pupils assessed at the end of KS2, in schools maintained by the LA x 100






Schools



x

147



LS/M034 (OA2) Percentage of all pupils at KS3 achieving in Reading, Writing and Mathematics in

combination. (OA2)





Service Plan

Objective




achievement.

PI escalator






PI Definition

Percentage of all pupils at KS3 achieving in Reading, Writing and Mathematics in combination.




The number of pupils assessed at the end of KS3, in schools maintained by the LA who achieved the expected standard in Reading, Writing and Mathematics in combination. / The total number of pupils assessed at the end of KS3, in schools maintained by the LA x 100




Pupils having arrived from a non-

English or non-Welsh based

education system.


Schools



x

148



LS/M037a (IO5)

LS/M037b (IO5)

LS/M037c (IO5)

The percentage of all pupils at Key Stage 2 who achieve the expected standard in English.

The percentage of FSM pupils at Key Stage 2 who achieve the expected standard in

English.

The percentage of non FSM pupils at Key Stage 2 who achieve the expected standard in

English.





Service Plan

Objective




achievement.

PI escalator






PI Definition

Key Stage 2: English (All)

Key Stage 2: English FSM

Key Stage 2: English Non FSM





2: English (All). / The total number of pupils assessed at the end of KS2, in schools maintained by the LA x 100

The number of FSM pupils assessed at the end of KS2, in schools maintained by the LA who achieved the expected Key

Stage 2: English . / The total number of FSM pupils assessed at the end of KS2, in schools maintained by the LA x 100

The number of non FSM pupils assessed at the end of KS2, in schools maintained by the LA who achieved the expected

Key Stage 2: English . / The total number of non FSM pupils assessed at the end of KS2, in schools maintained by the LA

x 100






Schools

x

149





LS/M038a (IO5)

LS/M038b (IO5)

LS/M038c (IO5)

The percentage of all pupils at Key Stage 2 who achieve the expected standard in Maths.

The percentage of FSM pupils at Key Stage 2 who achieved the expected standard in

Maths.

The percentage of non FSM pupils at Key Stage 2 who achieve the expected standard in

Maths.





Service Plan

Objective




achievement.

PI escalator






PI Definition

Key Stage 2: Maths (All)

Key Stage 2: Maths FSM

Key Stage 2: Maths Non FSM





2: Maths (All). / The total number of pupils assessed at the end of KS2, in schools maintained by the LA x 100

The number of FSM pupils assessed at the end of KS2, in schools maintained by the LA who achieved the expected Key

Stage 2: Maths . / The total number of FSM pupils assessed at the end of KS2, in schools maintained by the LA x 100

The number of non FSM pupils assessed at the end of KS2, in schools maintained by the LA who achieved the expected

Key Stage 2: Maths . / The total number of non FSM pupils assessed at the end of KS2, in schools maintained by the LA x

X

150

100




Pupils having arrived from a non-English or non-Welsh based

education system.


Schools





LS/M039 Number of successful completions on accredited Adult Literacy and Numeracy courses.




Service Area Learning and Skills PI owner Andrew Borsden

Service Plan

Objective




PI escalator Lisa Lewis




To demonstrate the quality of teaching and learning statistically

PI Definition

To ensure learners complete learning modules




Number of learners who complete courses x 100- numbers of withdrawals




Non completers of course Course completers CAVC



x

151



LS/M040 Percentage of successful completions on accredited Adult Literacy and Numeracy courses.





Service Plan

Objective




PI escalator




To compare local performance against WNA success rates as this is a critical measure for Estyn and VFM

PI Definition

% of learners successfully completing their learning




Total number of completion forms on accredited Adult Literacy and Numeracy courses/ Total number of enrolment forms on accredited Adult Literacy and Numeracy courses x100.




Leisure learners Essential Skills Learners enrolment and completion forms



x

152



LS/M041 The number of young people actively engaged with transition support workers.





Service Plan

Objective

To promote health and wellbeing and ensure the safety of our learners.

PI escalator

PI updater Tina Simmons/

Nisha Shukla



To ensure that young people are receiving support through transitional periods

PI Definition

Young people are receiving support through transitions between schools and provision




= Exact number of young people actively engaged with transition support workers.




Young people not engaged with transition support workers.

Young people engaged with transition support workers.

Transition Support Workers, QES



x

153



LS/M042 (IO4) Of the top ten wards in the Vale which are most affected by youth unemployment, the

percentage that have been visited by learning coaches through mobile provision. (IO4)





Service Plan

Objective

To promote health and wellbeing and ensure the safety of our learners.

PI escalator

PI updater Tina Simmons



To measure the number of young people who have accessed learning coaches via mobile provision in the most deprived wards in the Vale

PI Definition

The percentage of young people that have accessed learning coaches through mobile provision in areas where

there is high youth unemployment




= Number of young people who engage with learning coaches in improving employment prospects after making contact with mobile provision/ Total number of young people who make contact with learning coaches via mobile provision x 100.




Employed young people. Unemployed young people NEETs Communities first.



x

154



LS/M043 (OA2)

(IO4)

Percentage of 16-18 year olds who are in education, employment or training. (OA2) (IO4)





Service Plan

Objective




PI updater Nisha Shukla



To reduce the number of people who are likely to become NEETs

PI Definition

To indicate % of young people who are at risk of becoming NEET.




Number of 16-18 year olds who are in education, employment and training/ Total number of 16-18 year olds x 100.




Young people who are NEET Young people aged 16 in EET Careers Wales Schools and Colleges, WBL provided



X

155



LS/M044 (IO4) Percentage of contact made through mobile provision who consequently engage with the

service in improving their employment prospects. (IO4)





Service Plan

Objective




PI escalator Nisha Shukla




To measure contact made through provision to help young people improve their employment prospects

PI Definition

Young people who have engaged with mobile provision, that has in turn helped them improve their employment

prospects.




= Number of young people who engage with the service in improving employment prospects after making contact with mobile provision/ Total number of young people who make contact with mobile provision x 100.




Young person age 11-25 Mobile provision bus, QES



x

156



LS/M046 Percentage of successful completions on ESOL courses.





Service Plan

Objective




PI escalator




To evaluate local provision against WNA as success rates are a critical measure for Estyn

PI Definition

% of ESOL learners successfully completing their learning




Total number of completion forms on ESOL courses / Total number of enrolment forms on ESOL courses x 100.




Leisure learners ESOL learners enrolment forms and completion



x

157



LS/M047a (IO5) The percentage of FSM pupils assessed at the end of Key Stage 3, in schools maintained

by the local authority, achieving the Core Subject Indicator, as determined by Teacher

Assessment. (IO5)




Service Area Learning and Skills PI owner Richard Evans

Service Plan

Objective




achievement.

PI escalator






PI Definition

The percentage of FSM pupils assessed at the end of Key Stage 3, in schools maintained by the local authority,

achieving the Core Subject Indicator, as determined by Teacher Assessment.




The number of FSM pupils assessed at the end of Key Stage 3, in schools maintained by the local authority, achieving the

Core Subject Indicator, as determined by Teacher Assessment / The total number of FSM pupils assessed at the end of

KS3, in schools maintained by the LA x 100






Schools



x

158



LS/M047b (IO5) The percentage of non FSM pupils assessed at the end of Key Stage 3, in schools

maintained by the local authority, achieving the Core Subject Indicator, as determined by

Teacher Assessment. (IO5)




Service Area Learning and Skills PI owner Richard Evans

Service Plan

Objective



PI escalator






PI Definition

The percentage of non FSM pupils achieving the expected standard in the Core Subject Indicator at the end of Key Stage 3.




The number of non FSM pupils assessed at the end of Key Stage 3, in schools maintained by the local authority, achieving

the Core Subject Indicator, as determined by Teacher Assessment / The total number of non FSM pupils assessed at the end

of KS3, in schools maintained by the LA x 100






Schools



x

159



LS/M048 (OA2) Percentage of schools judged good or better by Estyn (in both judgements). (OA2)





Service Plan

Objective




achievement.

PI escalator




To ensure that all students are in receipt of the very best education available.

PI Definition

The percentage of schools inspected by Estyn during the year which were judged good or better.




= The number of schools inspected by Estyn during the year judged to be good or better in both main judgements/ The total number of schools inspected by Estyn during the year x 100




N/A All schools that have been inspected by Estyn within the qualifying time frame i.e. April to March.

Published Estyn school inspection reports.



x

160



LS/M049a (OA2) Number of Year 11 pupils known not to be in education, training or work-based learning

(NEET). (OA2)





Service Plan

Objective







To reduce the number of young people likely to become NEETs.

PI Definition

To indicate the number of young people who are at risk of becoming NEET.




The exact number of year 11 pupils known not to be in education, training or work based learning.







x

161



LS/M049b (OA2) Number of Year 12/13 pupils known not to be in education, training or work-based learning

(NEET). (OA2)





Service Plan

Objective








PI Definition

To indicate the number of young people who are at risk of becoming NEET.




The exact number of year 12/13 pupils known not to be in education, training or work based learning.







x

162



LS/M050 (OA2) Number of NEETs who are in contact with the NEET support officers. (OA2)





Service Plan

Objective







To ensure the Council has sufficient support in place to reduce NEETS

PI Definition

The number of NEETs who are in contact with the Vale of Glamorgan Council support officers.




Total number of young people 16-18 who are supported by VOG support officer.




Young people who are in EET Young people identified as NEET Careers Wales



x

163



LS/M051 (OA1) Percentage of 16-18 year olds who are NEET ( not in Education , employment or training)

(OA1)





Service Plan

Objective



PI escalator

PI updater Andrew Borsden/ Nisha

Shukla



To ensure that the Council complies to the Welsh Government YEPF.

PI Definition

To ensure that the numbers of NEET is keep below national average.




% of total number who are in Tier 2 of WG measure 16-18 year olds.

The total number of 16-18 year olds not in education, employment or training/ The total number of 16-18 year olds X 100.




Young people who are in EET Young people aged 16-18 who are not in education, employment and training

Careers Wales



x

164



LS/M052 (OA2) Percentage of Year 11 pupils that continue in full time education. (OA2)





Service Plan

Objective



PI escalator





PI Definition

To indicate % of young people who are at risk of becoming NEET.




The total number of year 11 pupils that continue in full time education / the total number of year 11 pupils. X 100







x

165



LS/M053 (OA2) The percentage of Key Stage 4 pupils achieving the Level 2+ threshold. (OA2)





Service Plan

Objective




achievement.

PI escalator






PI Definition

The percentage achieving Level 2+ threshold.




= Number of 15-16 year olds achieving 5 or more GCSEs with English/Welsh 1st Language and Maths at grades

A*-C or vocational equivalent / Total number of pupils aged 15 on the 31st August and on the roll in any local

authority maintained learning setting at the time of the annual Census x 100






including Special School and PRU Welsh Govt



x

166



LS/M054 (OA2)

(IO4)

Percentage of young people looked after with whom the authority is still in contact who are

known to be engaged in education, training or employment at the age of 19. (OA2) (IO4)




Service Area Learning and Skills PI owner

Service Plan

Objective



PI escalator

PI updater Simon Newman



To measure the percentage of Looked After Children who are in Education employment or training at 19years of age

PI Definition

Looked After Children in education employment training at 19




= Number of young people whose 19th birthday falls within the year ending 31 March, who were looked after by the local authority on 1 April of their 17th year with whom the authority is in contact at the age of 19 and who are known to be engaged in education, training or employment. / Number of young people whose 19th birthday falls within the year ending 31 March, who were looked after by the local authority on 1 April of their 17th year with whom the authority is in contact at the age of 19. x 100.




Non- looked after children 19 year olds in EET Social Services PI which Learning and Skills contributes to.



x

167



LS/M055 (IO5) Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational equivalent (FSM). (IO5)





Service Plan

Objective




achievement.

PI escalator






PI Definition

Percentage of 15/16 year olds, in receipt of free school meals, achieving 5 or more GCSEs at grades A*-C or the

vocational equivalent.




= Number of 15-16 year olds achieving 5 or more GCSEs at grades A*-C or vocational equivalent (FSM)/ Total number of FSM pupils aged 15 on the 31st August and on the roll in any local authority maintained learning setting at the time of the annual Census x100.









Non-FSM pupils FSM pupils



x

168



LS/M056 (IO5) Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational equivalent (non FSM). (IO5)





Service Plan

Objective




achievement.

PI escalator






PI Definition

Percentage of 15/16 year olds, not in receipt of free school meals, achieving 5 or more GCSEs at grades A*-C or

the vocational equivalent.




= Number of 15-16 year olds achieving 5 or more GCSEs at grades A*-C or vocational equivalent (non FSM)/ Total number of non FSM pupils aged 15 on the 31st August and on the roll in any local authority maintained learning setting at the time of the annual Census x100.









FSM pupils Non-FSM pupils



x

169



LS/M057 (IO5) Percentage of 15/16 year olds in receipt of free school meals (FSM) achieving the Core Subject Indicator. (IO5)





Service Plan

Objective




achievement.

PI escalator






PI Definition

Percentage of 15/16 year olds in receipt of free school meals (FSM) achieving the Core Subject Indicator.




= Number of 15-16 year olds in receipt of free school meals (FSM) achieving the core subject indicator/ Total number of pupils aged 15 on the 31st August receiving free school meals (FSM) and on the roll in any local authority maintained learning setting at the time of the annual Census x100.












x

170



LS/M058 (IO5) Percentage of 15/16 year olds in receipt of free school meals (FSM) achieving the Core Subject Indicator. (IO5)





Service Plan

Objective




achievement.

PI escalator






PI Definition

Percentage of 15/16 year olds in receipt of free school meals (FSM) achieving the Core Subject Indicator.




= Number of 15-16 year olds not in receipt of free school meals (non FSM) achieving the core subject indicator/ Total number of pupils aged 15 on the 31st August not receiving free school meals (non FSM) and on the roll in any local authority maintained learning setting at the time of the annual Census x100.












x

171



LS/M059a (IO5) The percentage of FSM pupils at Key Stage 4 who achieve a level 2 in English. (IO5)





Service Plan

Objective




achievement.

PI escalator






PI Definition

The percentage of FSM pupils at Key Stage 4 who achieve a level 2 in English.




= The number of FSM pupils who achieve a level 2 in English at Key Stage 4/ The total number of FSM pupils at the end of Key Stage 4 and on the roll in any LA maintained learning setting x 100.












x

172



LS/M059b (IO5) The percentage of FSM pupils at Key Stage 4 who achieve a level 2 in Maths. (IO5)





Service Plan

Objective




achievement.

PI escalator






PI Definition

The percentage of FSM pupils at Key Stage 4 who achieve a level 2 in Maths.




= The number of FSM pupils who achieve a level 2 in Maths at Key Stage 4/ The total number of FSM pupils at the end of Key Stage 4 and on the roll in any LA maintained learning setting x 100.












x

173



LS/M060a (IO5) The percentage of non FSM pupils at Key Stage 4 who achieve a level 2 in English. (IO5)





Service Plan

Objective




achievement.

PI escalator






PI Definition

The percentage of non FSM pupils at Key Stage 4 who achieve a level 2 in English.




= The number of non FSM pupils who achieve a level 2 in English at Key Stage 4/ The total number of non FSM pupils at the end of Key Stage 4 and on the roll in any LA maintained learning setting x 100.












x

174



LS/M060b (IO5) The percentage of non FSM pupils at Key Stage 4 who achieve a level 2 in Maths. (IO5)





Service Plan

Objective




achievement.

PI escalator






PI Definition

The percentage of non FSM pupils at Key Stage 4 who achieve a level 2 in Maths.




= The number of non FSM pupils who achieve a level 2 in Maths at Key Stage 4/ The total number of non FSM pupils at the end of Key Stage 4 and on the roll in any LA maintained learning setting x 100.












x

175

Service/policy area Education


Reference EDU/C/F/006i/05-004 (EDU/006i)

Headline Teacher assessments in Welsh (first language)

Indicator The percentage of pupils assessed, in schools maintained by

the local authority, receiving a Teacher Assessment in Welsh

(first language) at the end of Key Stage 2

Definition A school is responsible for reporting the end of Key Stage

results for all pupils on their school roll as at the second

Tuesday in May and taught in national curriculum year 6 for

Key Stage 2; this is known as the ‘specified date on roll’

This indicator measures the proportion of pupils assessed in the

subject of Welsh (first Language).

Include all assessments in Welsh (first language) whether or

not they take place in designated Welsh-medium schools.

Exclude pupils who have been identified in the National Data

Collection (NDC) as having arrived from a non-Welsh or non-

Welsh based education system. The criteria used to identify

“eligible” pupils is that:

-English- or non-Welsh-

based education system; and

year.

For example, pupils reaching the end of a key stage in summer

2010 could be eligible for this status if they arrived in the UK

on or after 1 September 2008.

Registering pupils as having arrived from a non-English or non-

Welsh based education system remains the responsibility of

headteachers. Those pupils registered as such will not be

included in the results for any subject. I.e. once a pupil is

registered as having arrived from a non-English or non-Welsh

based education system, their results will be discounted from

any local authority level performance while that status is

applicable.

These pupils should be excluded from both the numerator and

denominator

Calculation Numerator: The number of pupils, in all schools maintained by

the local authority, receiving a Teacher Assessment in Welsh

(first language) at the end of Key Stage 2

Denominator: The number of pupils assessed, in all schools

maintained by the local authority at the end of Key Stage 2


Denominator

Data Source Welsh Government’s

Education and

Lifelong Learning

Statistics Unit (ELLS1)

Decimal

Place

1

176

Explanation Support for the Welsh language is an important national

priority. This indicator will monitor take-up of Welsh language

medium education.


knowledge. These are some areas to consider:

Service/policy area Education


Reference EDU/C/F/010/04-003 (EDU/010)

Headline Fixed term exclusions

Indicator The percentage of school days lost due to fixed-term

exclusions during the academic year, in:

a) Primary schools

b) Secondary schools

Guidance A fixed-term exclusion means that a definite date of return

to the same school has been given.

The exclusion period can last between 0.5 and 45 school

days. Include any half day fixed term exclusions.

Do not include:

s or special schools.

The number of school days lost should be counted from the

next school session following the head teacher’s decision to

exclude to the agreed date given to the pupil to return to

school.

To calculate the denominator, the total number of school

days possible for all pupils, multiply the number of school

days in an academic year, excluding INSET days, by the

number of pupils on roll in local authority maintained a)

primary (years 1 or above) and b) secondary schools

(years 11 or below) at the time of the annual schools

census in January of the relevant academic year.

Calculation Parts a) and b)

Numerator: The total number of school days lost due to

fixed-term exclusions during the academic year

The numerator is the sum of the number of school days

lost for each pupil who was excluded for a fixed-term

during the academic year.

Denominator: The total number of school days possible

for all pupils


Denominator

Data Source Numerator - Welsh

Government’s termly

Decimal

Place

3

177

exclusion data

collection form

Explanation Guidance on the use of exclusion and the reintegration of

pupils is contained in Welsh Government Circular 1/2004.

Further guidance is also available in the document

‘Inclusion and Pupil Support’ guidance (Circular 47/06).

The guidance highlights the need for fixed-term exclusions,

where possible, to be only for a short period to allow for a

more effective reintegration to school.


and knowledge.

Service/

policy area

Leisure and Culture - Libraries


Reference LCL/C/F/003/05-002 (LCL/003)

Headline Library Material Requests Supplied

Indicator The percentage of library material requests supplied within 7

calendar days

Guidance Library material requests can be defined as requests for specific

library books and/or other materials (by author and/or title),

including non book, that are:

the user;

-library lending.

Exclude requests for information.

The 7 calendar day period begins on the date that the request is

received by the library staff to the date that the customer is

notified that the requested material is available.

This indicator should be collected over a sample period. The

sample period should follow the guidelines as set out by CIPFA

Public Library Statistics Actuals/Estimates.

Requests for materials received before their publication dates

should be counted from the date that the material is delivered to

the library service.

Calculation Numerator: The total number of library material requests

supplied within 7 calendar days

Denominator: The total number of library material requests

received


Denominator

Data Source Decimal Place 0

Explanation Public Libraries continue to play a fundamental role in supporting

local access to literature, providing books and resources that

entertain and inform, assisting children and adults to maintain

and improve their literacy skills. Ensuring that library services

are effective in managing the library resources they purchase,

and that they make them readily available to local residents

illustrate the important role that libraries continue to play in

178

supporting the cultural and educational life of the communities

they serve.


knowledge.

179



RS/M001 Percentage of ICT priority (all) 1 to 4 Service Desk tickets resolved within agreed

timescales.




Service Area Resources PI owner David Vining

Service Plan

Objective

To optimise our resources, exercise robust

financial management and provide effective

relevant services and facilities.

PI escalator Andrew Brain

PI updater Andrew Brain



To determine how effective the ICT service desk is in processing tickets and providing an IT solution for customers.

PI Definition

Proportion of all ICT Services Desk tickets resolved within agreed timescales.




= Number of calls to service desk calls processed within agreed timescales/ Total number of calls to the service desk processed. X100




Tickets still open that were created

within the quarter period but NOT

Completed/Resolved.

All tickets created during the quarter

period and Completed/Resolved within

the quarter period.

Symantec Service Desk Software



Change from Calls to Tickets due to new system implementation

01/12/14

x

180



RS/M002 Percentage of service availability of the top 20 ICT systems during core working hours.





Service Plan

Objective




PI escalator

PI updater Emma Williams



Part of ITIL Availability Management, this measure is collected to ensure an adequate level of availability on the council’s critical ICT systems is being maintained and to make improvements where necessary.

PI Definition

The top 20 business critical applications in use at the Vale are monitored for their availability to ensure users of

the system are able to use the systems in accordance with their service level agreements.




Availability percentages are collected for each service, then the 20 services percentages are averaged to provide the final availability percentage.




Non-business critical services Business critical services Zenoss Network Monitoring system



x

181



RS/M003 The percentage of legal files that following a legal review are assessed as being of a

satisfactory standard or above.




Service Area Resources PI owner Debbie Marles

Service Plan

Objective


financial management and provide effective,


PI escalator

PI updater John Tresidder



To ensure the provision of an appropriate legal service which meets the expectations of client departments and the Council. In broad terms, the formal review of Legal Services files analyses the legal advice given, its appropriateness and timelines together with the administration of the file including time taken to undertake the matter.

PI Definition

The percentage of legal files that following a legal review are assessed as being of a satisfactory standard or

above.




= Number of files formally reviewed in Legal Services that are deemed satisfactory or above / Total number of files formally reviewed x 100




Informal discussions between fee earners and supervisors

All Legal Services fee earners Line Managers and Business Support Team



x

182



RS/M005 Percentage of staff that have met their chargeable hours target at the end of the financial

year.




Service Area Resources PI owner Debbie Marles

Service Plan

Objective




PI escalator

PI updater John Tresidder



To ensure that fee earners are spending an appropriate element of their working time in undertaking legal work for client departments.

Management data is available to assess that non-chargeable work is appropriately allocated.

As an aside, chargeable hourly targets are set in line with Law Society recommendations.

PI Definition

Percentage of staff that have met their chargeable hours target at the end of the financial year.




= Number of staff that have met their chargeable hour target / Total number of staff with a chargeable hour target x 100




Staff without a chargeable hour target

All Legal Services fee earners Legal Service fee earners and Business Support Team



x

183



RS/M008 The percentage of employees including teachers and school based staff who leave the

employment of the local authority, whether on a voluntary or involuntary basis.




Service Area Resources PI owner Adrian Unsworth

Service Plan

Objective

To ensure that Council services are supported

by the appropriate deployment of skilled,

flexible and engaged employees.

PI escalator

PI updater Melanie Long



This measure enables us to identify trends and patterns in turnover, in different Directorates and in key roles. Monitoring turnover can help us highlight problematic areas and aid succession planning, especially if the workforce is specialist, recruitment is costly or timely and the need exists to maintain staffing levels to deliver an essential service.

PI Definition

The percentage of employees including teachers and school based staff who leave the employment of the local

authority, whether on a voluntary or involuntary basis.




= Number of employees including teachers and school-based staff who leave the employment of the local authority whether on a voluntary or involuntary basis (headcount) / Average number of employees (headcount) x 100




Non-Vale employees and Agency workers

Employees Oracle



x

184



RS/M009

(CHR/002)

The number of working days/shifts per full time equivalent (FTE) local authority employees

lost due to sickness absence.




Service Area Resources PI owner Adrian Unsworth

Service Plan

Objective




PI escalator

PI updater Melanie Long



Employee absence is a significant cost to any organisation. By measuring our sickness absence levels we are able to monitor the implementation of the management of attendance policy, provide support to employees with health problems to stay in/return to work, identify trends, explore underlying causes and benchmark ourselves with other similar organisations.

PI Definition

The number of working days/shifts per full time equivalent (FTE) local authority employees lost due to sickness

absence.




= Total number of working days/shifts lost to sickness absence / Average number of full-time equivalent (FTE) employees




Non-Vale employees and Agency workers

Employees Oracle



x

185



RS/M010 Percentage of employees in the Council that have received a PDR/TDR during the year.




Service Area Resources PI owner Reuben Bergman

Service Plan

Objective




PI escalator

PI updater Helen Scarrett



To monitor the completion of PDR/ TDRs with all Corporate staff across the Council.

PI Definition

Percentage of employees in the Council that have received a Personal Development Review/ Team

Development Review during the year.




= Number of PDRs/TDRs that have been returned for FTEs that have been accounted for / Average number of FTEs across the Council x 100




Those new starters who are still going through their probation period (first 32 weeks).

“Hard to reach teams” as defined by the Operational Manager in consultation with the Corporate Organisational Development & Training Manager – they will use the TDR process.

Return of completed forms to Corporate Training Team.

Agency or temporary staff whose contracts are less than 3 months in total and there is not intention of renewing.

Anyone who has handed in their notice and is leaving the employment of the Council.



x

186



RS/M011 The percentage of undisputed invoices which were paid within 30 days.




Service Area Resources PI owner Carys Lord

Service Plan

Objective




PI escalator

PI updater Richard Taylor



This indicator is used to provide us with a measure of our performance regarding how prompt we are at

paying invoices for the commercial goods and services we buy.

PI Definition

This indicator is used to provide us with a measure of our performance regarding how prompt we are at

paying invoices for the commercial goods and services we buy.

This is a former statutory indicator and linked to the central government drive to support prompt

payment by the public sector, in particular to help support small and medium enterprises (SMEs).

We can use it to compare internal performance, and improve standards. It also means that we can be

compared to other councils nationally.




= The number of undisputed invoices which were paid within 30 days / The total number of undisputed invoices which were paid during the year x 100




Schools expenditure Everything else Accounts Payable ledger



x

187



RS/M012 Percentage reduction in carbon dioxide emissions in the non domestic public building stock




Service Area Resources PI owner David Powell

Service Plan

Objective




PI escalator

PI updater David Powell



The Council should be setting an example to the rest of the community by reducing its greenhouse gas emissions. A reduction of 3% per annum is in line with national government targets (20% reduction by 2020 from 2011 levels), the agreement that the Authority made with the local service board (3% per annum), and the original target of the Carbon Management Plan adopted by the Council in 2008. The raw data must be collected to comply with the mandatory Carbon Reduction Commitment scheme, and in collecting and analysing the data it is possible to identify areas of waste and of potential improvement which potentially provides the information: a) for the evaluation of Salix investment projects and b) to help make better choices for and within capital projects.

PI Definition

The year on year change in energy efficiency of the Council non domestic building stock.




= The difference in the amount of carbon dioxide emissions in the non-domestic public building stock between the previous year and the current year (kg) / The amount of carbon dioxide emissions in the non-domestic public building stock x 100




Data sets (energy supplies) where there is insufficient data to compare the two years

Gas consumption is adjusted to account for changes in the weather. This is done by applying a correction to the heating element of the gas consumption based on the ratio of degree days for a particular month in comparison with the 20 year average for that month.

The data is collected via automatic meter reading data provided by utility providers, by direct meter readings made by Council staff and by in the last resort using readings taken from energy supplier invoices. This is collated using software call ‘Energy Manager’ by SystemsLink.

x

188





RS/M013a

RS/M013b

Average Site Morse position (ranking of quality websites) in Wales.

Average Site Morse position (ranking of quality websites) in England and Wales.





Service Plan

Objective




PI escalator

PI updater David Esseen



To measure web site accessibility performance against other Welsh UA’s. Improved website accessibility allows more people to access the Council’s website and locate the relevant information quickly and easily.

PI Definition

Average relative position of the Vale of Glamorgan’s website in the SiteMorse accessibility table as compared

with other Welsh unitary authorities and other UK local authorities.




Automatic measurement carried out externally by SiteMorse using their calculation methods.




NA Welsh unitary authorities and other UK local authorities.

Sitemorse http://www.sitemorse.com/



x

189



RS/M014 Percentage of audits completed within planned time.




Service Area Resources PI owner Helen Smith

Service Plan

Objective




PI escalator

PI updater Joan Davies



An annual audit plan is determined for each financial year. It is restricted by the number of days available based on the number of auditors within the Section. It is important that jobs are monitored and completed within planned time, if they run over the additional allocated time will have a knock on effect on other jobs within the plan. Ultimately if several jobs exceeded the allocated time, it would be impossible to complete the annual plan for the financial year.

PI Definition

Percentage of audits completed within planned time.

Each auditor is allocated a specific number of days for each audit undertaken. The number of days allocated to

each audit varies, based on previous experience in that area and on the risk associated with the area under

review and the perceived amount of work likely to be involved.

The PI relates to the number of these audits that are completed within their allocated number of days.




= Number of audits completed within planned time / Total number of audits completed x 100




Advice and Guidance Work

All assignments which are directly linked to the Internal Audit Shared Service Annual Plan of work as approved by Audit Committee.

Internal Audit’s Management Information System (APACE)

Allegations of Fraud and/or corruption were Internal Audit undertake a specific piece of work.

x

190



No changes N/A



RS/M016 The number of planned reviews completed during the year.




Service Area Resources PI owner Jeffrey Wyatt

Service Plan

Objective




PI escalator Jeffrey Wyatt

PI updater Jeffrey Wyatt



To effectively monitor the formal Task and Finish Reviews identified by the relevant Scrutiny Committees to be undertaken during the financial year.

PI Definition

A formal review constitutes a review of an issue identified by a relevant Scrutiny Committee as a priority within its

work programme and necessitating the carrying out a review in accordance with prescribed procedures.




Quantified by calculating the number of formal review reports completed and reported to the relevant Scrutiny Committee.




All Council Committees, eg. Audit, Planning, Licencing, Standards

All Scrutiny committees that are operating a task and Finish Review during the current financial year.

Formal report completed by Relevant Scrutiny and Democratic Services Officers.

Includes School Performance Panels, as part of Lifelong Learning Scrutiny Committee’s remit.



Update definition section – inclusions / Exceptions 06/01/15

x

191



RS/M017 Average time taken to process Housing Benefit (HB) and Council Tax Reduction (CTR) new

claims and change events.





Service Plan

Objective




PI escalator

PI updater Christina Delaney



The measure helps us ensure that the claims are being processed in acceptable timescales and identify periods that we may need to look at resources.

PI Definition

The number of days cumulatively taken to process new claims and change of circumstances for joint Housing

Benefit/Council Tax Reduction claims and those claiming one or the other. This figure is then divided by the

cumulative number of claims and change of circumstances received to calculate the average number of days.




= The total number of calendar days taken to process all new claims and change events in housing benefit and council tax benefit during the year / The total number of new claims and change events processed during the year.




Any claims where a revision is carried out on it are not counted for stat purposes. ( We have made a decision previously and then we change this decision)

All first time decisions made on claims for Housing Benefit/Council Tax Reduction and subsequent change of circumstances they have.

Academy system (Housing Benefit and Council Tax Reduction)



X

192



RS/M019 The percentage of council tax due for the financial year which was received by the authority.





Service Plan

Objective




PI escalator

PI updater Paul Russell



In order to ensure that sufficient income is received by the Council to pay for essential local services.

PI Definition

The percentage of council tax due for the financial year which was received by the authority within the financial

year.




= The amount of council tax received in the financial year / The total amount of council tax due for the financial year x 100




Income received in the current financial year which relates to previous financial years.

All income received in the current financial year that relates to the current financial year.

Academy Information System



x

193



RS/M020 The percentage of non-domestic rates received during the year, net of refunds.





Service Plan

Objective




PI escalator Nigel Smith

PI updater Jan Niblett



In order to ensure that regular income is received from Business ratepayers in line with expected collection.

PI Definition

The percentage of Non Domestic Rates due for the current financial year which was received by the authority

within that financial year.




= The amount of non-domestic rates received during the year, net of refunds / The gross rates payable for the financial year x 100




Income received in the current financial year which relates to previous financial years.

All income received in the current financial year that relates to the current financial year.

Academy Information System



x

194



RS/M021 Percentage of customer satisfaction with registration services.




Service Area Resources PI owner Jeffery Wyatt

Service Plan

Objective








The indicator is one of a number of indicators within a national framework for Registration Services known as “New Governance” and is reported upon in an Annual Service Delivery Report which is submitted to the General Register Office.

PI Definition

Assessment of customer satisfaction with Registration Services.




Numbers of customers either very satisfied, satisfied, neither satisfied/dissatisfied and dissatisfied totalled / total number of survey respondents represented as a percentage.




Client base outside sample period. Sample selection of clients across the range of Registration Services, i.e. Birth and Death Registrations, Marriage and Civil Partnership Notices, Approved Premises and Register Office Ceremonies and Citizenship Ceremonies, that is undertaken in a given period on an annual basis

Annual survey as a snapshot in time undertaken by Superintendent Registrar



Update definition section – inclusions / Exceptions 06/01/15

x

195



RS/M022 The percentage of customers seen within 10 minutes of their appointment time.




Service Area Resources PI owner Jeffrey Wyatt

Service Plan

Objective








The indicator is one of a number of indicators within a national framework for Registration Services known as “New Governance” and is reported upon in an Annual Service Delivery Report which is submitted to the General Register Office.

PI Definition

Customers seen within 10 minutes of their appointment time.




Total number of clients seen within 10 minutes of their allotted appointment time divided by total number of clients who have an appointment, represented as a percentage.




Clients who were not seen within 10 minutes of their allotted appointment time.

All clients who were seen within 10 minutes of their allotted appointment time. Information is captured by “exception reporting”. The method has been agreed with the General Register Office and involves recording any instances of customers not being seen with 10 minutes of their appointment time. These are then expressed as a percentage of the total number of appointments.

Recorded as part of the appointment process and reported by the Superintendent Registrar by financial year


Update definition section – inclusions / Exceptions Date of change

x

196

Updated formula. 06/01/15



RS/M023 (OA1) Number of local individuals gaining training and employment through targeted recruitment

and training in council construction projects. (OA1)




Service Area Resources PI owner Jane Wade

Service Plan

Objective




PI escalator

PI updater Simon Davies



It indicates how construction projects can benefit local communities

PI Definition

A new entrant is someone who has been previously unemployed, not in training or on apprenticeship




52 weeks of a new entrant for every £1m construction spend




As above – welsh government definition

Local individuals gaining training and employment through targeted recruitment and training.

Collected at source at project level.



x

197



RS/M024 (OA4) Average number of apprenticeships employed as a result of WHQS investment. (OA4)





Service Plan

Objective




PI escalator Simon Davies




To ensure that local people are employed on the Council’s Housing Improvement Programme (to meet the Welsh Housing Quality Standard) and to provide long term employment opportunities for apprentices.

PI Definition

Local labour employed by each individual Framework Contractor.




Framework contractors (Lovell, Ian Williams Ltd., Keepmoat, SMK and Building Services) provide quarterly figures to the Council on the number of apprenticeships employed in that quarter. An average figure will be calculated based on the full year – for all Framework Contractors.




Apprentices employed by sub contractors working to the main

Framework Contractors

Only number of apprentices employed by main Framework Contractors (WHQS KPI 11)

From quarterly reports submitted by external Framework contractors

(to Housing Services)



x

198



RS/M025 (OA4) Percentage of local labour employed within 25 miles of Barry as a result of the WHQS

investment. (OA4)





Service Plan

Objective








To ensure that local people are employed on the Council’s Housing Improvement programme (to meet the Welsh Housing Quality Standard) and to provide opportunities for long term employment to Vale residents.

PI Definition

Local labour employed by each individual Framework Contractor



Calculation Method/Formula Used

Framework contractors (Lovell, Ian Williams Ltd., Keepmoat, SMK and Building Services) provide quarterly figures to the Council on the percentage of local labour employed in that quarter. Full year figures will be calculated based on the information received from all Framework Contractors. = Total number of local labour employed within 25 miles of Barry as a result of WHQS investment/ Total number of local labour employed within 25 miles of Barry x 100.




WHQS includes for local labour employed within Vale postcode area (Zone 1), within Wales (Zone 3) and

any other (Zone 4). These are excluded from calculation.

Only labour employed within 25 miles of Barry (WHQS KPI 10b –

Zone 2).

From quarterly reports submitted by external Framework Contractors

(to Housing Services).



x

199



RS/M026 (OA4) Percentage of homes under LA ownership brought up to WHQS. (OA4)





Service Plan

Objective








To measure and report on progress with the Council’s Housing Improvement Programme to meet the WG’s Welsh Housing Quality Standard (commitment to meet standard by April 2017).

PI Definition

Percentage of Council properties (4,000 in all) meeting the Welsh Housing Quality Standard.




Number of Council properties meeting Welsh Housing Quality Standard against total number of Council properties (4,000 in all). Information to be extracted from Housing Services Keystone Asset Management Database – Housing Services to extract.




Leaseholder flats excluded from calculations (not Council owned)

Only Council properties| (4,000 in all)

Housing Services – Keystone Asset Management Database



x

200



RS/M029a

RS/M029b

Average speed of answer for incoming calls to the Customer Contact Centre is no more

than 45 seconds.

The average speed of answer for calls on the Welsh language line.




Service Area Corporate and Customer Services PI owner Tony Curliss

Service Plan

Objective

To increase the number of customers who use

the lowest cost, most appropriate method for

their enquiry.

PI escalator

PI updater Tony Curliss



To ensure that our customers have a positive customer experience when calling our contact centre and are only kept waiting for a reasonable length of time.

PI Definition

The average speed of answer is the sum of the time taken to answer all calls, divided by the total number of

calls.




Automatic calculation made by Contact Centre software.




All non-Welsh speaking calls Answered calls to the Welsh Language Line

Avaya CMS



N/A

x

201



RS/M030 Percentage of incoming calls to the Contact Centre not answered/abandoned.





Service Plan

Objective



their enquiry.

PI escalator




To measure the ability of the contact centre to meet access to service objectives by minimising the number of callers who abandon their calls before being transferred to a CSR.

PI Definition

The number of callers who abandon their calls before being transferred to a CSR expressed as a percentage of

the total number of calls offered to C1V.




= Total calls abandoned / Total calls offered to the Contact Centre x 100




N/A All Calls Abandoned Avaya CMS



N/A

x

202



RS/M031 Percentage of incoming calls to the Contact Centre abandoned after 20 seconds.





Service Plan

Objective



their enquiry.

PI escalator




Indication of the success of C1V to improve access to services.

PI Definition

Total number of calls abandoned by callers before being transferred to a CSR and where the caller has been

waiting beyond a grade of service target of answering calls within 20 seconds.




= Number of calls abandoned in more than 20 seconds / Total number of calls offered to C1V x 100




Calls abandoned within 20 seconds Calls abandoned after 20 seconds Avaya CMS



N/A

x

203



RS/M032

Number of Contact Centre transactions that are self-service transactions.




Service Area Resources PI owner Tony Curliss

Service Plan

Objective


the lowest cost, most appropriate or their

preferred method for their enquiry.

PI escalator




To ensure that our services are offered to customers in a variety of ways to suit their individual needs. To ensure that self-service options are well publicised and are being used by all members of the public who wish to use them.

PI Definition




Total number of self-service transactions.




Transactions that are self-service transactions which are not undertaken by C1V.

Self-service transactions undertaken by C1V.

C1V

Across all service areas



X

204



RS/M033 The percentage of customers who are satisfied with access to services across all channels.





Service Plan

Objective



their enquiry.

PI escalator




To ensure that our services are offered to customers in a variety of ways to suit their individual needs. To ensure that all options for accessing services are well publicised and are being used by all members of the public who wish to use them.

PI Definition

The percentage of customers who are satisfied with access to services across all channels. Based on

information obtained from our customer satisfaction survey.




= The number of customers who say they are satisfied with the access to services across all channels / The number of customers who submitted a satisfaction response in relation to access to services across all channels x 100




N/A Customer Satisfaction Survey Results

Verint Customer Satisfaction



N/A

X

205



RS/M034 The percentage of customer enquiries to C1V resolved at first contact.





Service Plan

Objective



their enquiry.

PI escalator




To ensure that our services are offered to customers in a variety of ways to suit their individual needs. To ensure that all options for accessing services are well publicised and are being used by all members of the public who wish to use them. To ensure that customer enquiries are dealt with as quickly and efficiently as possible.

PI Definition

Enquiries that are resolved without being escalated at any point across all transactions methods – C1V data.




= The number of customer enquiries to C1V resolved at first contact / The total number of customer enquiries to C1V x 100




N/A Percentage of enquires resolved at first point of contact

Oracle CRM



N/A

x

206



RS/M035 Percentage of citizens satisfied overall with the service provided by the Council.




Service Area Corporate and Customer Services PI owner Huw Isaac

Service Plan

Objective

To deliver seamless services to our customers

by working in partnership and engaging our

residents in decision making and service

improvement.

PI escalator

PI updater Rob Jones



The measure shows how satisfied residents are with the overall service provided by the Council.

PI Definition

This measure represents the number of people who are satisfied with the overall service provided by the

Council.




The statistics are derived from the public opinion survey, this is based on a sample size of 950 residents and the number of people who state that they are either very satisfied or satisfied with the overall service provided by the Council.








Amendment to sample size 24/11/14

x

207



RS/M037a The total number of subscribers to Vale Connect.





Service Plan

Objective




improvement.

PI escalator

PI updater Shelley Bellamy/

Hannah Sinclair



To ensure that the public are using the council’s electronic avenues of communication to access council services and information and that the numbers of users is continuing to grow.

PI Definition

The number of subscribers to Vale Connect on the last day of the given quarter.




Exact value.




N/A All topic subscribers (public) GovDelivery website



x

208



RS/M039 Percentage of the public who are satisfied with communication from the Council.





Service Plan

Objective




improvement.

PI escalator

PI updater Robert Jones



Research suggests that if a council communicates well, this has a significant, positive impact on its reputation. The measure helps the council, and in particular its communications unit, judge the effectiveness of it communications with residents.

PI Definition

This measure represents the number of people who are satisfied with the quality of information provided by the

Council.




The statistics are derived from the public opinion survey; this is based on a sample size of 950 residents and the number of people who state that they are either very satisfied or satisfied with the communications/information provided by the Council.








Amendments to PI definition and calculation method to bring in line with other POS PIs

24/11/2014

x

209



RS/M043 Percentage of residents who feel they are able to influence decisions affecting their local

area.





Service Plan

Objective




improvement.

PI escalator




The purpose of this measure is to establish whether local residents feel able to influence decisions that affect their local area. This measure also contributes to the measurement of the objectives within the corporate plan around the ability of residents to make an effective contribution to the future of the area.

PI Definition

The PI is measured by the number of people who agree with the statement “I feel able to influence decisions

affecting my local area”




The statistics are derived from the public opinion survey, this is based on a sample size of 950 people and the number of people who agree or strongly agree with the statement “I feel able to influence decisions affecting my local area”.




Residents aged under 16 are not

covered by the POS.





x

210



RS/M044 The percentage of customer complaints referred to the Ombudsman.





Service Plan

Objective




improvement.

PI escalator

PI updater Eira Carroll



To ensure that customer enquiries are dealt with as quickly and efficiently as possible.

PI Definition

The percentage of complaints which cannot be resolved at the initial complaint or at the first stage of escalation

and are referred to the Ombudsman in accordance with complaints procedure.




= The number of customer complaints referred to the Ombudsman / Overall number of customer complaints received in relation to all Council services x 100




None All Council Services Oracle CRM/Public Services Ombudsman for Wales Office/Social Services complaints database



x

211



RS/M045 The percentage of customer complaints investigated by the Ombudsman.





Service Plan

Objective




improvement.

PI escalator

PI updater Eira Carroll



To ensure that customer enquiries are dealt with as quickly and efficiently as possible.

PI Definition

The percentage of complaints which cannot be resolved at the initial complaint or the first stage of escalation and

are referred to and investigated by the Ombudsman in accordance with complaints procedure.




= The number of customer complaints investigated by the Ombudsman / Overall number of customer complaints received in relation to all Council services x 100




None All Council Services Oracle CRM/Public Services Ombudsman for Wales Office/Social Services complaints database



x

212



RS/M046 Percentage of black and ethnic minority members of the Vale Viewpoint.





Service Plan

Objective




improvement.

PI escalator




The measure is used as an indicator of how representative the membership of the Vale Viewpoint is.

PI Definition

The percentage of members of the panel who describe themselves as black or in a minority ethnic group.




= The number of members of the panel who describe themselves as being black or from an ethnic minority group / The total membership of the panel x 100









x

213



RS/M047

Percentage of customers who are satisfied with the service they received from the Contact

Centre (C1V).




Service Area Resources PI owner Tony Curliss

Service Plan

Objective


the lowest cost, most appropriate or their

preferred method for their enquiry.

PI escalator




To ensure that services delivered meet customer expectations.

PI Definition

The percentage of customers who complete a survey that are satisfied with the service they receive from C1V.




=Number of people who are satisfied with the service they received from the Contact Centre/ Total number of people who complete a survey X 100.




Transactions that are self-service transactions which are not undertaken by C1V.

Customers contacting C1V who complete a feedback survey.

IMPACT 360 software

Across all service areas.



x

214



SS/M001 Percentage of service users visited within 20 working days of Financial Assessment for Residential/Nursing care being requested.




Service Area Social Services PI owner Carys Lord

Service Plan Objective

To ensure that people have access to comprehensive information about Social Services and other forms of help and support, are appropriately signposted to help and supported by proportionate assessments, care and support plans and services which meet their individual assessed needs.

PI escalator Julie Wordley

PI updater Jason Horton



To ensure that service users are visited for a financial assessment within statutory timescales

PI Definition

Under the Social Care Charges (Wales) measure 2010, the statutory timescale for a visit for financial assessment is 20 days from the date of the request for a visit by the social worker.




= Number of service users that have been visited within 20 working days of a financial assessment request being received for residential/nursing care / Total number of financial requests received x 100




Non residential service users Residential Service users who request financial assessments

Community Care Finance



x

215



SS/M002 Percentage of services users visited within 10 working days of Financial Assessment for

non-residential care services being requested.





Service Plan

Objective

To ensure that people have access to

comprehensive information about Social

Services and other forms of help and support,

are appropriately signposted to help and

supported by proportionate assessments, care

and support plans and services which meet

their individual assessed needs.





To ensure that service users are visited for a financial assessment within statutory timescales

PI Definition

Under the Social Care Charges (Wales) measure 2010, the statutory timescale for a visit for financial

assessment is 10 days from the date of the request for a visit by the social worker.




= Number of service users that have been visited within 10 working days of a financial assessment request being received for non-residential care / Total number of financial requests received x 100




Residential Service Users Non Residential service users who have requested a financial assessment

Community Care Finance



x

216



SS/M003a

SS/M003b

The average number of working days between initial enquiry and completion of the care

plan, for specialist assessments.

The average number of working days between initial enquiry and completion of the care

plan, for non-specialist assessments.




Service Area Social Services PI owner Lance Carver

Service Plan

Objective












To ensure the timely completion of assessments following the initial enquiry.

PI Definition

Unified assessments guidance recommends that Local Authorities set standards for the timely completion of

assessments.

The enquiry is the first contact with the Authority to request a service.

A specialist assessment includes OT and mental health assessment

A non-specialist assessments is completed by the mainstream team (Integrated Assessment)

A care plan is a plan for care identifying how a service users needs will be met




SS/M003a = Total number of working days between initial enquiry and care plan completion for all new care plans completed during the year, including specialist assessments / Total number of new care plans completed during the year SS/M003b = Total number of working days between initial enquiry and care plan completion for all new care plans completed during the year, excluding specialist assessments / Total number of new care plans completed during the year

x

217




Enquiries or assessments which do not progress to a care plan

Service users with a care plan E-Swift





SS/M004 The percentage of initial assessments that were completed during the year where there is

evidence that the child has been seen by a worker.




Service Area Social Services PI owner Rachel Evans

Service Plan

Objective



Services and other forms of plan and support,









To ensure that children are seen by an experienced worker

PI Definition

This is a local variation of the statutory indicator SCC011a. An initial assessment is a brief assessment of each

child as outlined in the Assessment Framework. It is not always possible or appropriate for a qualified social

worker to visit the child but this is often undertaken by an experienced social care officer, supervised by a

qualified colleague.




= The number of initial assessments that took place during the year where the child has been seen by a worker / The number of initial assessments that took place during the year x 100

x

218




Adults Children in Need E-Swift





SS/M005

SS/M006

The number of TeleV Packages provided throughout the year.

The number of TeleV Plus Packages provided throughout the year.





Service Plan

Objective

To ensure that people have access to comprehensive

information about Social Services and other forms

of help and support, and are appropriately

signposted to help and supported by proportionate

assessments, care and support plans, and services

which meet their individual assessed needs.





To monitor the number of TeleV and TeleV Plus packages provided in the period in order to assess demand

PI Definition

Telecare is assistive technology to allow people to remain in their homes. TeleV is a low level package and

TeleV Plus can be part of a more complex package of care




A count of service users in receipt of telecare from the first day of the period to the last




All other service users Telev service users PNC

x

219





SS/M007 The number of direct payments provided during the year.





Service Plan

Objective

Through the Council working in co-ordination

with other organisations, to ensure that people

are helped to achieve their best possible

outcome and that people at particular risk have

their wellbeing promoted and are safeguarded

from abuse and exploitation.





To monitor the number of service users accessing Direct Payments

PI Definition

Direct Payments are cash payments that can be made to people who currently receive services from Social Services or are eligible to receive services. They are then able to pay for their own care, either by employing their own personal

assistant(s) or contracting independently with a care agency.




The number of people receiving direct payments in the period




All other service users Direct payment service users E-Swift



x

220



SS/M008a

SS/M008b

SS/M008c

SS/M008d

SS/M008e

The number of Home Care packages provided for less than 5 hours per week.

The number of Home Care packages provided for 5-9 hours per week.

The number of Home Care packages provided for 10-19 hours per week.

The number of Home Care packages provided for more than 20 hours per week.

The total number of Home Care packages provided.





Service Plan

Objective











To monitor the number and size of home care packages, in order to assess demand and manage resources.

PI Definition

Packages of home care are those commissioned in order to help service user to remain in their own home. More

complex cases require more home care hours.




The number of packages in place in each category on the last day of the period




Service users with a home care package

Other service users E-Swift



x

221



SS/M009 Percentage of complaints dealt with within statutory timescales.





Service Plan

Objective

To ensure that people have access to comprehensive

information about Social Services and other forms

of help and support, and are appropriately

signposted to help and supported by proportionate

assessments, care and support plans, and services

which meet their individual assessed needs.





To monitor the timeliness of the responses to complaints

PI Definition

The Welsh Government sets the standard for the timescale for the resolution of complaints under its guidance.

The standards are currently:

Stage 1 – 2 days to acknowledge the complaint; followed by 10 days discussion with the relevant manager, with

a further 2 days following this meeting for the manager to respond in writing.

Stage 2 – 25 days from the date that the issues have been agreed with the complainant and the Independent

Investigator




= Number of complainants dealt with within statutory timescales / Total number of complaints x 100




Complaints escalated via MPs, AMs or members

All complaints about Social Services

Complaints database



x

222



SS/M010 Percentage reduction in first time entrants to the Youth Justice System.





Service Plan

Objective







PI escalator Paula Barnett

PI updater Gemma Williams



Reducing the number of children and young people entering the Youth Justice System is a priority outcome for both Westminster and Welsh Governments. Both Governments provide funding to ensure children and young people receive targeted early interventions with the aim of keeping them safe, reducing their risk of involvement in anti social behaviour and/or offending. The measure is also a key performance indicator for each Local Authority.

PI Definition

First Time Entrants – The data for this indicator comes from the Police National Computer and is broken down by

YOT for the years 2005/06 onwards. The annual figures are available at the end of the reporting period for the 12

months ending December 2014. The reduction is based on the previous year’s data.




Number of FTE Jan-Dec 2013/14 subtract Number of FTE Jan-Dec 2014/15 = reduction Reduction divide by Number of FTE Jan-Dec 2013/14 = rate of reduction Rate of reduction x 100 = percentage reduction




Young people residing in the area but who are looked after by another authority

Vale looked after young people residing in another county

Police National Computer (PNC)



x

223



SS/M011 Number of first time entrants to the Youth Justice System.





Service Plan

Objective







PI escalator Paula Barnett

PI updater Gemma Williams



Reducing the number of children and young people entering the Youth Justice System is a priority outcome for both Westminster and Welsh Governments. Both Governments provide funding to ensure children and young people receive targeted early interventions with the aim of keeping them safe, reducing their risk of involvement in anti social behaviour and/or offending. The measure is also a key performance indicator for each Local Authority.

PI Definition

First Time Entrants – The data for this indicator comes from the Police National Computer and is broken down by

YOT for the years 2005/06 onwards. The annual figures are available at the end of the reporting period for the 12

months ending December 2015.




= Exact number of first time entrants to the Youth Justice System




Young people residing in the area but who are looked after by another authority

Vale looked after young people residing in another county

Police National Computer (PNC)



x

224



SS/M012 Percentage of places on appropriate training courses made available to non-council

employees.





Service Plan

Objective

To have in place clear planning and

programme management processes, which are

identified in commissioning strategies and

annual commissioning plans and help to

ensure an appropriate range of services that

deliver equity of access, joined up services and

best value from a variety of providers with

defined proportionate budgets directed to

meeting service priorities.





To meet agreed guidelines from WAG that training courses should be available to non-Authority staff and to support Grant application.

PI Definition

Percentage of places on appropriate training courses made available to non-council employees.




= Number of places on appropriate training courses made available to non-Council employees / Total number of places that are available on training courses x 100




Council Employees Non Council employees/ Organisations

SDMS



x

225



SS/M013 Percentage of funded providers (outside of Community care and care homes) to receive a minimum 2 contract meeting in the financial year.





Service Plan

Objective

Through the Council working in coordination










To monitor the number of contract meetings with funded providers as this is considered best practice with the Business Management and Innovation directorate.

PI Definition

Percentage of funded providers (outside of Community care and care homes) to receive a minimum 2 contract

meetings in financial year




= Number of contract meetings held with funded providers / Number of funded providers x 100.




Non-funded providers. Funded providers outside of community care and care homes.

Commissioning Team



x

226



SS/M014 (IO2) The percentage reduction in home care hours required following a period of reablement

from VCRS. (IO2)





Service Plan

Objective











Older people are encouraged to maintain and regain skills and capacities for independent living

PI Definition

The number of people whose home care hours reduce following a period of reablement services




= (The number of home care hours provided at the start of a reablement service - The number of home care hours provided at the end of a reablement services) / The number of home care hours provided at the start of a reablement service. X 100




Service users who have not received a re-ablement service during the period

Service users who have received a re-ablement service during the period

E-Swift social services system



x

227



SS/M015a (IO2)

SS/M015b (IO2)

Current active telecare cases: TeleV (IO2)

Current active telecare cases: TeleV+ (IO2)





Service Plan

Objective












People’s independence and healthy living are promoted and sustained for as long possible

PI Definition

People with a telecare services at the end of period




Count of the number of telecare and telev plus users at the end of the period




People not in receipt of telecare services

People in receipt of telecare services

PSN services



x

228



SS/M016 (OA3) The number of telecare installations completed within one calendar month. (OA3)





Service Plan

Objective











People independence and healthy living are promoted and sustained for as long as possible

PI Definition

The number of telecare installations completed within one calendar month of the initial contact




Count of days from the initial contact to installation : the result is the count of those under one calendar month




People under 65 People over 65 PSN database



x

229



SS/M017 (OA3) Number of people over 65 who are clients of Social Services who are provided with benefits

advice. (OA3)





Service Plan

Objective












People are well informed about benefits and financial choices

PI Definition

The number of people over 65 (who are social services clients) who are provided with benefits advice




The number of people visited or contacted and provided with benefits advice




People under 65 and non-social services clients

People over 65 who are SSD clients

Community Care Finance Team



x

230



SS/M018 Number of new telecare users. (OA3)





Service Plan

Objective












Peoples independence and healthy living are promoted and sustained for as long as possible

PI Definition

The number of people over 65 who are provided with new telecare services during the year




Count of new users during the period




People aged under 65 People over 65 C1V – PNC system



x

231



SS/M019a (OA3) Rate per 1,000 population of over 65s who have had a UA assessment. (OA3)





Service Plan

Objective












Older People are a encouraged to maintain and regain skills and capabilities for independent living

PI Definition

The number of people over 65 who have had a unified assessment per 1000 of the population over 65.




Number of people over 65 who have had a UA assessment/ population over 65 x 1000




People under 65 People over 65 E-Swift Social services system



x

232



SS/M019b (OA3) Rate per 1,000 population of over 65s who have had an OT assessment. (OA3)





Service Plan

Objective












Older people are encouraged to maintain and regain skills and capabilities for independent living

PI Definition

The number of people over 65 who have had an OT assessment per 1000 of the population over 65




The number of people over 65 who have had an OT assessment / population over 65 x 1000




People under 65 People over 65 E-Swift Social Services system



x

233



SS/M020 (OA3) Percentage of complaints received by or on behalf of people over 65, which have resulted in

service modification or improvement. (OA3)





Service Plan

Objective












People are valued and treated fairly in an inclusive way

PI Definition

Percentage of complaints received by or on behalf of people over 65, which have resulted in service modification

or improvement




The number of complaints by or on behalf of people aged over 65 which have resulted in a service modification or improvement/ the number of complaints received during the period by or on behalf of people aged over 65 x 100.




Complaints from of on behalf of people under 65/ complaints not completed

Complaints from of on behalf of people over 65/ complaints completed

Complaints database



x

234



SS/M021 (OA3) Number of adult service users receiving a direct payment. (OA3)





Service Plan

Objective












People are able to make informed choices about their lives

PI Definition

Number of adult service users receiving a direct payment during the period




Count of the number of people who have received direct payments during the period




All service users who do not receive direct payments

Service users over 65 who receive direct payments

E-Swift social services system



x

235



SS/M022 (OA3) Percentage of community supported clients receiving 20 hours or more care per week.

(OA3)





Service Plan

Objective












Peoples independence and healthy living are promoted and sustained for ass long s possible

PI Definition

Percentage of community supported clients receiving 20 hours or more care in the home per week.




The number of people receiving more than 20 hours home care per weeks/ the number of people supported in the community (home care) x 100




People receiving other services People receiving home care e-Swift Social Services system



x

236

Service/

policy area

Social Care – Adults’ Services

Domain Access to Services

Reference SCA/C/F/018/04-002 (SCA/018)

Headline Responding to carer needs

Indicator

b) The percentage of carers of adults who had an assessment or

review of their needs in their own right during the year

c) The percentage of carers of adults who were assessed or re-

assessed in their own right during the year who were provided

with a service

Guidance The definition of a carer is taken from the Carers & Disabled

Children Act 2000 which states the act affects 'Carers (aged 16

and over) who provide or intend to provide a substantial amount

of care on a regular basis for another individual aged 18 or

over’.

A carer is a person who provides regular and substantial care

(under no formal arrangement), for a relative, friend or

neighbour who is unable to manage at home without help

because they are frail, sick, elderly or disabled by physical or

mental health.

For the purposes of this indicator the above definition should be

used, but only those carers aged 18 or over known to Social

Services should be included.

Exclude:

Paid care workers

Volunteers from a voluntary organisation

Guidance from ‘Creating a Unified and Fair System for

Assessing and Managing Care’.

There is no definition in the Act of substantial and regular care.

It is a matter of professional practice to identify the impact of

the caring role on the carer in light of the carer's age, general

health, employment status, interests and other commitments.

Key factors relevant in deciding the impact of the caring role on

the carer are the sustainability of the caring role and the extent

of risk to the sustainability of that role. Issues relevant to

identifying sustainability of the caring role are autonomy, health

and safety, managing daily routines and involvement.

It is possible for a client to have more than one carer, and for a

carer to additionally be a client in his or her own right.

237

For the purposes of this indicator we are including both new and

existing carers. As such, the indicator counts:

Assessments, and subsequent service provision, for new

carers, and;

Reviews of carer’s needs, and service provision resulting from

any necessary re-assessments, for existing carers.

The Carers & Disabled Children Act 2000 states that ‘The local

authority must carry out such an assessment if it is satisfied that

the person cared for is someone for whom it may provide or

arrange for the provision of community care services.’, as

defined above.

Carers have a right to an assessment and review of their needs

even where the person cared for has refused an assessment for,

or the provision of, community care services.

Please note, for an assessment to be in the carer’s ‘own right’,

all information recorded should relate to individuals in their role

and needs as a carer. The UA carer’s domain should not be

included as a carer’s assessment in their own right.

A carer’s service is a service provided to a carer for a carer

following a carer’s assessment in their own right. Include

services provided or commissioned by social services (or the

health board under section 33 arrangements). Exclude respite

care.

Calculation Part b)

Numerator: The number of carers (of adults) aged 18 or over

known to Social Services who were assessed or re-assessed in

their own right during the year

Denominator: The number of carers (of adults) aged 18 or over

known to Social Services who were offered an assessment or

review of their needs in their own right during the year


Denominator

Part c)

Numerator: The number of carers (of adults) aged 18 or over


their own right during the year who were provided with a service

Denominator: The number of carers (of adults) aged 18 or over


their own right during the year

238


Denominator

Data Source PM2 return Decimal Place 1

Explanation Providing support for carers is an important element of

delivering effective social care.


knowledge.

Service/policy area Social Care – Children’s Services


Reference SCC/C/F/010/03-005 (SCC/010)

Headline Re-referral rates

Indicator The percentage of referrals that are re-referrals within 12

months

Guidance A referral is defined as a request for services to be provided

by a social service department where the case is not

already open.

A re-referral for the purpose of this indicator is where a

case has been closed or a decision not to proceed to initial

assessment on a referral has been made; and a referral on

that same case occurs within 12 months of the previous

referral to the same local authority.

The 12-month period starts from the date on which the

previous referral was received and ends on the date the

most recent referral was received.

Calculation Numerator: Number of referrals during the year that were

re-referrals.

Denominator: Total number of referrals during the year


Denominator


Explanation This provides an indication of the effectiveness of

assessment and intervention.


and knowledge.

239




Headline Promoting Health and Wellbeing

Indicator The percentage of looked after children who have had their

teeth checked by a dentist during the year

Guidance Looked after children are those children who are looked

after by the local authority i.e. they are either in the care of

the local authority or provided with accommodation by the

local authority, as per the Children Act 1989.

Include all children looked after continuously for at least 12

months prior to 31 March.

Exclude:

Children who are looked after under a series of short term

placements

Calculation Numerator: The number of looked after children who had

been looked after continuously for at least 12 months prior

to 31 March who have had their teeth checked by a dentist

during the year

Denominator: The number of children looked after

continuously for at least 12 months prior to 31 March


Denominator


Explanation Regular dental checks are an important component of

promoting and safeguarding the health of children.


and knowledge

240




Headline Looked after pupil attendance

Indicator

a) The percentage attendance of looked after pupils whilst in

care in primary schools

b) The percentage attendance of looked after pupils whilst in

care in secondary schools





Include all children looked after by the authority regardless

of the authority in which they are educated.

Exclude:

Children who are looked after under a series of short

term placements

Full time special school pupils

Attendance is classed as being present or on approved

educational activities.

Where pupils are dual registered at a mainstream school

and a special school or PRU, the mainstream school should

record the pupil’s attendance at the alternative setting in

the attendance register. Subject to the school verifying that

the pupil did attend at the alternative setting these sessions

may be counted as having a meaning of ‘present’ for the

purposes of this indicator.

The percentage of attendance is calculated by deducting the

percentage absent (both authorised absences and

unauthorised) from 100%.

The absence percentage is calculated based on the number

of sessions missed by all looked after pupils whilst in care.

There are two sessions a day – morning and afternoon. The

total number of sessions possible for all pupils is calculated

by multiplying the number of possible sessions during the

academic year by the number of pupils on roll at schools at

the time of the annual schools census in January of the

relevant academic year.

Exclude any sessions when the school was only open for

staff or was not open for staff and pupils due to

241

uncontrollable circumstances such as extreme weather.

Part a)

The percentage of looked after pupil attendance should be

reported for all pupils of compulsory school age, i.e. those

aged 5 or over as at the 31 August preceding the reporting

school year who have been looked after during the academic

year. Include only those sessions missed whilst the pupil

was in care.

Part b)

The percentage of pupil attendance is measured for all

pupils aged 15 or under at 31 August preceding the

reporting school year who have been looked after during the

academic year. Include only those sessions missed whilst

the pupil was in care.

Secondary pupil attendance is counted from the start of the

school year and ending on the date of the late May Bank

holiday.

Calculation Part a)

Numerator: The total number of sessions missed by looked

after children in primary schools in the most recent school

year whilst looked after.

Denominator: The total number of sessions looked after

children in primary schools could have attended in the most

recent school year whilst looked after.

Formula: 1 - Numerator x 100

Denominator

Part b)

Numerator: The total number of sessions missed by looked

after children in secondary schools in the most recent school

year whilst looked after.

Denominator: The total number of sessions looked after

children in secondary schools could have attended in the

most recent school year whilst looked after.

Formula: 1 – Numerator x 100

Denominator


Explanation Consistent school attendance is crucial in ensuring that

children maximise their life chances.


242

and knowledge.




Headline Effective planning for education

Indicator The percentage of children looked after during the year with

a Personal Education Plan within 20 school days of entering

care or joining a new school in the year ending 31 March

Guidance Every looked after child should have a Personal Education

Plan (PEP) which ensures access to services and support,

contributes to stability, minimises disruption and broken

schooling, signals particular and special needs, establishes

clear goals and acts as a record of progress and

achievement.

The PEP should be sensitive to the diverse needs of looked

after children and should focus on the action that is

required for them to fulfil their potential. Plans should set

clear objectives or targets for the young person which

relate to academic achievement as well as other personal

and, if appropriate, behavioural targets and details of who

will action the plan with timescales for action and review.

Looked after children are those children who are looked




Exclude:


term placements

Occasions where a child ceases to be looked after within

20 school days of becoming looked after or joining a new

school

Include all children of compulsory school age.

A child is of compulsory school age from the start of the

term following their fifth birthday until the last Friday in

June in the school year in which the child reaches the age of

16.

Each time a child in this age group becomes looked after or,

if already looked after, changes school, there should be a

Personal Education Plan in place within 20 school days.

243

Calculation Numerator: The number of times children looked after

during the year had a Personal Education Plan within 20

school days of entering care or joining a new school in the

year ending 31 March

Denominator: The number of times a child enters care

during the year or, for children already looked after, the

number of times a child who is looked after joins a new

school during the year ending 31 March


Denominator





and knowledge




Headline Services for young carers

Indicator

a) The percentage of young carers known to Social Services

who were assessed

b) The percentage of young carers known to Social Services

who were provided with a service

Guidance Guidance relating to young carers states that:

‘A “young carer” is someone aged under 18 who takes

responsibility for someone who is ill, disabled, elderly,

experiencing mental distress or affected by substance use,

or substantial responsibility for caring for a sibling.

Include only those young carers who became known to

Social Services during the year and were assessed.

A Young Carer may be from any family. They may be the

person providing all of the care but may also help someone

else to provide the care.

Care is not only the things that people can see, like

changing bandages, helping someone to use the toilet or

have a wash, but it’s also about how you feel or think

because of your care role.’

For further information see the Carers and Disabled Children

Act 2000.

244

Part a)

Include:

initial assessments:

core assessments: and

carer’s assessments.

Calculation Part a)

Numerator: The number of young carers known to Social

Services who were assessed during the year.

Denominator: The number of young carers known to Social

Services during the year.


Denominator

Part b)

Numerator: The number of young carers known to Social

Services who were provided with a service during the year.

Denominator: The number of young carers known to Social

Services during the year.


Denominator


Explanation It is important that young carers are identified, assessed

and have their needs met.


and knowledge.

245

Service/policy

area

Social Care – Children’s Services



Headline Timely reviews of Child Protection Register cases

Indicator The percentage of child protection reviews carried out within

statutory timescales during the year

Guidance For a definition of children on the Child Protection Register

see All Wales Child Protection Procedures 2008.

Only children whom the local authority is supervising should

be included. Exclude children from other areas on the Child

Protection Register for notification purposes only.

A review should consider the child’s safety, health and

development against the intended outcomes set out in the

child protection plan. The review should be recorded in

writing.

The statutory timescales for reviewing the cases of children

on the Child Protection Register is outlined in ‘All Wales Child

Protection procedures 2008’ section 3.24.2:

The first review child protection conference should be held

within three months of the initial child protection conference.

Further reviews should be held at intervals of no more than

six months for as long as the child’s name remains on the

child protection register.

In the case of unborn children, the first review should be held

within 3 months of the child’s name being placed on the CPR,

that is, at birth.

Please note, each child from a family conference should be

counted as receiving their own review. Although the reviews

may all take place at the same time, each child's needs

should be considered separately.

For example, you have a family of 5 children and they have 2

family conferences during the year where all the children's

needs are reviewed, for the purpose of this indicator they

would be recorded as 10 separate reviews.

Calculation Numerator: The number of reviews of children on the Child

Protection Register due in the year that were carried out

within the statutory timescales.

Denominator: The number of reviews of children on the

Child Protection Register that were due in the year.

246


Denominator


Explanation Timely reviews are essential as part of effective care planning

in order to safeguard and promote the welfare of children.


knowledge




Headline Key Stage 2 Assessments

Indicator The percentage of looked after children eligible for

assessment at the end of Key Stage 2 achieving the Core

Subject Indicator, as determined by Teacher Assessment

Guidance Eligible for assessment refers to those looked after pupils

who were on roll in a local authority maintained school in

the previous year when Teacher Assessments were finalised

and in the final year of Key Stage 2.

Include all eligible looked after children who have been

looked after for more than 12 months at 31 March

irrespective of their education setting or location.

Exclude children in respite care.

Achieving the Key Stage 2 Core Subject Indicator means

achieving level 4 or above in each of the core National

Curriculum subjects of English or Welsh (first language),

Mathematics and Science in combination.

Teacher Assessments are used to record pupils’ attainment

at the end of Key Stage 2 in local authority maintained

schools.

Exclude pupils who have been identified in the National Data

Collection (NDC) as having arrived from a non-English or

non-Welsh based education system. The criteria used to

identify “eligible” pupils is that:

the pupil’s first language is not English or Welsh;

the pupil has arrived from a non-English or non-Welsh-


arrived in the UK on or after the start of the previous

school year.

For example, pupils reaching the end of a key stage in

summer 2010 could be eligible for this status if they arrived

in the UK on or after 1 September 2008.

Registering pupils as having arrived from a non-English or

non-Welsh based education system remains the

responsibility of headteachers. Those pupils registered as

such will not be included in the results for any subject. i.e.

247

once a pupil is registered as having arrived from a non-

English or non-Welsh based education system, their results

will be discounted from any local authority level

performance while that status is applicable.

These pupils should be excluded from both the numerator

and denominator

All other pupils including those from Special schools and

pupil referral units should be included in this PI regardless of

the outcome.

Calculation Numerator: The number of looked after children eligible for



Denominator: The total number of looked after children

eligible for assessment at the end of Key Stage 2


Denominator

Data Source PM1

return

Explanation Educational attainment is an important element in the

development of a child. It is important that children who are

looked after by local authorities are supported to reach their

educational potential and are given the same opportunities

as children who are not looked after.



Children with learning difficulties




Headline Key Stage 3 Assessments

Indicator The percentage of looked after children eligible for



Guidance Eligible for assessment refers to those looked after pupils

who were on roll in a local authority maintained school in

the previous year when Teacher Assessments were finalised

and in the final year of Key Stage 3.

Include all eligible looked after children who have been

looked after for more than 12 months at 31 March

irrespective of their education setting or location.

Exclude children in respite care.

Achieving the Key Stage 3 Core Subject Indicator means

248

achieving level 5 or above in each of the core National

Curriculum subjects of English or Welsh (first language),

Mathematics and Science in combination.

Teacher Assessments are used to record pupil’s attainment

at the end of Key Stage 3 in local authority maintained

schools.

Exclude looked after pupils who have been identified in the

National Data Collection (NDC) as having arrived from a

non-English or non-Welsh based education system. The

criteria used to identify “eligible” pupils is that:

the pupil’s first language is not English or Welsh;

the pupil has arrived from a non-English or non-Welsh-


arrived in the UK on or after the start of the previous

school year.

For example, pupils reaching the end of a key stage in

summer 2010 could be eligible for this status if they arrived

in the UK on or after 1 September 2008.

Registering pupils as having arrived from a non-English or

non-Welsh based education system remains the

responsibility of headteachers. Those pupils registered as

such will not be included in the results for any subject. i.e.

once a pupil is registered as having arrived from a non-

English or non-Welsh based education system, their results

will be discounted from any local authority level

performance while that status is applicable.

These pupils should be excluded from both the numerator

and denominator

All other pupils including those from Special schools and

pupil referral units should be included in this PI regardless

of the outcome.

Calculation Numerator: The number of looked after children eligible for


Subject Indicator, as determined by Teacher Assessment.

Denominator: The total number of looked after children

eligible for assessment at the end of Key Stage 3


Denominator


Explanation Educational attainment is an important element in the

development of a child. It is important that children who are

249

looked after by local authorities are supported to reach their

educational potential and are given the same opportunities

as children who are not looked after.


and knowledge. Some areas to consider are:

Children with learning difficulties




Headline Health assessments for looked after children

Indicator The percentage of health assessments for looked after

children due in the year that have been undertaken

Guidance A health assessment is a comprehensive assessment of a

child’s physical, emotional and mental health, including the

child’s family’s health history.

Looked after children are those children who are looked after

by the local authority i.e. they are either in the care of the

local authority or provided with accommodation by the local

authority, as per the Children Act 1989.

Include:

Children who are looked after under a series of short term

placements

All children should have a health assessment within 4 weeks

of becoming looked after, unless an assessment has been

carried out within the last 3 months. Thereafter:

Children under 5 should have a health assessment at

least every 6 months

Children aged 5 or over should have a health assessment

at least every 12 months

Health assessments must be carried out by a registered

medical practitioner (RMP) or registered nurse.

Health assessments of children who are looked after under a

series of short term placements can be included as

undertaken if they have been instigated by someone other

than the local authority e.g. their school, providing this is

done within the 3 months preceding the due date.

For further information see ‘Towards a Stable Life and

Brighter Future’, which was published by the Welsh

Assembly Government in June 2007 and contains all the

relevant regulations and legislation documents.

250

Calculation Numerator: The number of health assessments for looked

after children due in the year that have been undertaken

Denominator: The number of health assessments for

looked after children due to be undertaken in the year


Denominator


Explanation It is important that health of looked after children is

regularly assessed to safeguard and promote their well

being.


and knowledge.




Headline Promoting Health and Wellbeing

Indicator The percentage of placements started during the year where

the child is registered with a provider of general medical

services within 10 working days of the start of the

placement

Guidance A placement is the provision of accommodation for a child.

Looked after children are those children who are looked




Exclude:


term placements

Placements that do not last 10 working days

The Placement of Children and Miscellaneous Amendments

(Wales)

Regulations 2007 state that responsible authorities must

ensure that looked after children are registered with a GP

within 10 working days of the date of placement.

Include instances where a child has been able to remain

registered with the same doctor as a previous placement.

There may be reasons why this is appropriately a temporary

registration, but wherever possible registrations should be

on a permanent basis and in any event temporary

registration should be no longer than 3 months.

251

Calculation Numerator: The number of placements started during the

year where the child is registered with a provider of general

medical services within 10 working days of the start of the

placement

Denominator: The number of placements started during

the year


Denominator


Explanation Access to general medical services is important for all

children.




Headline Ensuring continuity of education for looked after

children

Indicator The average number of days spent out of school on fixed-

term exclusions for children looked after who were excluded

during the previous academic year





Include all children looked after by the local authority even

if they are educated in a different authority.

Exclude:


break placements

Those pupils whose exclusion is yet to be considered by

the Governing Body’s Discipline Committee or whose

exclusion has been overturned by an Independent Appeal

Panel

Include:

Children who have been looked after for more than 12

months at 31 March irrespective of their education setting or

location.

For the purposes of this PI a child is of school age if they

were in years 1 – 11 inclusive in the previous academic year

Include only those children of school age.

Include only those exclusions that occurred while the child

252

was being looked after.

Part b)

A fixed-term exclusion means that a definite date of return

to the same school has been given.

The exclusion period can last between 0.5 and 45 school

days, although short-term exclusions are considered to be

more effective in providing sanctions whilst at the same

time allowing pupils to be more easily reintegrated to

schools. Include any half day fixed term exclusions.

Exclude lunchtime exclusions.

The number of school days spent out of school should be

counted from the next school session following the head

teacher’s decision to exclude to the agreed date given to the

pupil to return to school.

Calculation Part b)

Numerator: The total number of days for which looked

after children of school age were excluded through fixed-

period exclusions during the previous academic year

Denominator: The number of school age children looked

after at 31 March who had been continuously looked after

for more than 12 months and had a fixed-period exclusion

at any time during the previous academic

Formula: Numerator

Denominator





and knowledge.

253

Service/policy area Social Care - Youth Justice


Reference SCY/C/F/001/01-001 (SCY/001)

Headline Engagement in education training and employment for children

and young people in the youth justice system

Indicator The percentage change in the average number of hours of

suitable education, training or employment children and young

people receive while within the youth justice system by:

a) Children and young people of statutory school age

b) Young people above statutory school age.

Guidance Young people are those aged 10-17.

The Education, Training or Employment (ETE) cohort includes

all young people ending a relevant community penalty (see the

Youth Justice glossary) or the community element of a

custodial sentence, during the year.

Suitable education and training entails face-to-face contact

between a teacher or instructor and a young offender, and

includes time spent receiving:

Education in a mainstream school or college;

Education in another institution such as a special school or

pupil referral unit;

Home tuition;

Work-related or work-based training.

Reference should be made to the Youth Justice Board’s (YJB)

counting rules for quality criteria which must be met in order to

count a specific education provision as suitable.

Suitable employment entails:

Full-time, part-time, temporary or agency work or work

experience, including periods of paid holiday or leave under a

contract of employment.

Do not include:

Distance, online or self-supported learning unless this is so

closely supervised as to allow the number of hours to be

accurately recorded;

Medical and similar interventions such as CAMHS or

substance misuse treatment;

Counselling, anger management and meetings with social

services or youth services staff or similar;

Time spent on outdoor, leisure or sporting activities unless

also part of a programme of ETE as defined above;

Time awaiting a work placement or offer of employment,

including from an employment agency.

254

The average number of hours ETE received by the young

people in the cohort is calculated for both the week before the

start of their court order and the week before the end of their

court order. The difference in these averages is expressed as a

percentage of the average hours before the start of their court

order.

If a young person enters or leaves the system under the

following circumstances, count the number of hours of ETE

received in the last actual full week of provision:

s/he is on holiday (except when employed – see above);

and/or

s/he is incapable of receiving ETE for health reasons (e.g.

pregnancy or hospitalisation); and/or

an educational/training institution or employer is closed for a

holiday or otherwise.

Where the week before the start of the court order or last

calendar week of the young person’s court order contains one

or more public holiday, disregard it and count provision in the

last full working week instead.

Calculation Part a)

Numerator: The difference in the average number of hours of

ETE per week received by all young people of statutory school

age in the cohort between the start of their court order and the

end of their court order.

The numerator is calculated as (W-X), where:

W = The average number of hours ETE per week received by

all young people of statutory school age in the cohort in the

last week of their court order.

X = The average number of hours ETE per week received by all

young people of statutory school age in the cohort, during the

week before the start of their court order.

Denominator: The average number of hours ETE per week

received by all young people of statutory school age in the

cohort, during the week before the start of their court order.


Denominator

Part b)

Numerator: The difference in the average number of hours ETE

per week received by all young people above statutory school

255

age in the cohort between the start of their court order and the

end of their court order.

The numerator is calculated as (Y-Z), where:

Y = The average number of hours ETE per week received by all

young people above statutory school age in the cohort in the

last week of their court order.

Z = The average number of hours ETE per week received by all

young people above statutory school age in the cohort, during

the week before the start of their court order.

Denominator: The average number of hours ETE per week

received by all young people above statutory school age in the

cohort, during the week before the start of their court order.


Denominator

Data Source YJB quarterly

data returns

Decimal Places 1

Explanation This indicator measures the extent to which youth justice

services are successful in brokering access to ETE for young

people in the youth justice system.

The aim is to secure an increase in the average provision of

ETE to young people who offend.



Gender

Ethnicity

Age

Any other characteristics which reflect local circumstances

256

Service/policy area Youth Justice



Headline Access to suitable accommodation for children and

young people in the youth justice system.

Indicator The percentage point change in the proportion of children

and young people in the youth justice system with suitable

accommodation:

a) at the end of their court order compared with before

the start of their court order

b) upon their release from custody compared with

before the start of their custodial sentence


For the purposes of this indicator ‘Suitable accommodation’

is defined according to:

i) The Children (Leaving Care) (Wales) Regulations 2001.

Section 11(2) states ’For the purposes of section 23B(10),

“suitable accommodation” means accommodation:

(a) which so far as reasonably practicable is suitable for the

child in the light of the child's needs, including health needs;

(b) in respect of which the responsible local authority has

satisfied itself as to the character and suitability of the

landlord or other provider;

(c) in respect of which the responsible local authority has so

far as reasonably practicable taken into account the child's:

(i) wishes and feelings; and

(ii) educational, training or employment needs.

ii) The criteria set out in the Welsh Government

Homelessness (Suitability of Accommodation) (Wales) Order

2006.

Although this legislation does not prescribe rules for deciding

whether a particular type of accommodation is suitable or

unsuitable; it allows practitioners to make a professional

judgement based on the individual needs and circumstances

of each young person.

Therefore accommodation may only be deemed to be

suitable if:

1. The support needs of the individual young person are

being met in order to assist them to sustain the

accommodation.

2. Where appropriate, there is a clear strategy to assist the

young person to move on towards independent living.

257

For part a) the accommodation cohort includes all those

ending a relevant community penalty or the community

element of a custodial sentence.

For part b) the accommodation cohort includes all those

completing a custodial sentence.

For both parts, count the number of young people in the

relevant cohort with suitable accommodation at the end of

either their court order or custodial element. This is then

compared with the number of young people who had

suitable accommodation before the start of their court order

or custodial element.

Calculation Part a)

Numerator: The difference in the number of offenders in

the cohort in suitable accommodation at the end of their

court order compared to the number in suitable

accommodation before the start of their court order

The numerator is calculated as W – X where:

W = The total number of children and young people in the

cohort in suitable accommodation at the end of their court

order

X = The total number of children and young people in the

cohort in suitable accommodation before the start of their

court order

Denominator: The total number of children and young

people ending a relevant community penalty or the

community element of a custodial sentence


Denominator

Part b)

Numerator: The difference in the number of children and

young people in suitable accommodation upon release from

custody compared to number in suitable accommodation

before the start of their court order.

The numerator is calculated as Z – Y, where:

Z = the total number of children and young people ending a

258

custodial sentence during the year with suitable

accommodation upon release from custody.

Y = the total number of children and young people ending a

custodial sentence during the year in suitable

accommodation before the start of their court order

Denominator: The total number of children and young

people ending a custodial sentence in the year


Denominator


data returns

Decimal Places 1

Explanation This indicator measures the extent to which youth justice

services are successful in brokering access to suitable

accommodation for young people in the youth justice

system.

The aim is to secure an increase in the provision of suitable

accommodation to children and young people during their

sentences compared to the start of their sentences.



Gender

Ethnicity

Age

Any other characteristics which reflect local

circumstances.

259

Service/policy

area

Youth Justice



Headline Access to appropriate specialist assessment and

treatment services for children and young people in

the youth justice system with identified substance

misuse needs.

Indicator The percentage:

a) of children and young people in the youth justice

system identified via screening as requiring a

substance misuse assessment that commence the

assessment within five working days of referral; and

b) of those children and young people with an identified

need for treatment or other intervention, who receive

that within ten working days of the assessment.


For part a) the substance misuse cohort should include all

children and young people in the youth justice system

identified via screening as requiring a substance misuse

assessment.

For part b) the substance misuse cohort includes any young

person who has been identified through assessment as

having a need for substance misuse treatment or intervention

during the year.

For the purposes of this indicator:

‘substance’ refers to illicit or illegal drugs, alcohol, volatile

substances (gas, glue and solvents), over the counter

medicines and prescription medicines.

Asset is stipulated by the YJB as the main tool to be used

by Youth Offending Teams (YOTs) to screen and assess

young people for substance misuse.

For part a) the number of working days should be counted

from the date of the referral to the data that the substance

misuse assessment commences. For part b) the number of

working days should be counted from the date of the

substance misuse assessment to the date that the

treatment/intervention processes begin.

A young offender is deemed to have been assessed, or to

have received treatment / intervention, within the specified

timescale if the assessment / treatment / intervention

processes begin within that timescale, regardless of when

these processes end.

260

Exclude appointments for screening, treatment or

intervention which are made or offered, but which a young

offender does not attend, regardless of the reason for non-

attendance.

Calculation Part a)

Numerator: The number of children and young people in the

youth justice system identified, via screening, as requiring a

substance misuse assessment who received a substance

misuse assessment within 5 working days of the referral

Denominator : The number of children and young people in

the youth justice system identified via screening as requiring

a substance misuse assessment


Denominator

Part b)

Numerator: The number of children and young people who

receive treatment or interventions for substance misuse

within 10 working days of a substance misuse assessment

Denominator: The number of children and young people

who are identified through assessment as having a need for

substance misuse treatment or intervention


Denominator


data returns

Decimal Places 1

Explanation This indicator measures the provision of screening and

appropriate treatment to children and young people in the

youth justice system with substance misuse issues. All young

people entering the youth justice system should be screened

for substance misuse. Those that are identified with needs

should receive an appropriate specialist assessment within

five working days and, following the assessment, they should

receive early intervention and treatment services they

require within ten working days.



Gender

Ethnicity

Age

Any other characteristics which reflect local circumstances.

261



VS/M003 Percentage of people satisfied with cleanliness standards.




Service Area Visible Services PI owner Clifford Parish

Service Plan

Objective

To maintain the standard of cleanliness and

visual appearance of the local environment.

PI escalator

PI updater Clifford Parish



Forms part of the annual Public Opinion Survey. General impressions of a Council’s performance are influenced by services which are highly visible to the public, therefore high cleanliness standards are a vital work area to monitor.

PI Definition

Satisfaction survey to be carried out on whether residents consider that the local authority has fulfilled its duty to

keep relevant land clear of litter and refuse. ‘Relevant land’ is defined in S.86 of the Environmental Protection Act

1990.




Surveys are managed and undertaken by the Corporate Consultation Officers and SNAP survey software is used to process the raw data.









x

262



VS/M005 Percentage of customers satisfied with the condition of roads.




Service Area Visible Services PI owner Mike Clogg

Service Plan

Objective

To improve our highways and infrastructure

and manage the effects of climate and other

change on the built and natural environment.

PI escalator

PI updater Mike Clogg



There is a general concern about the condition of the main parts of the highway infrastructure – primarily the condition of the roads and footpaths. This indicator seeks to determine if the ‘customers’ of (a) roads and (b) footways are satisfied with the overall condition.

PI Definition

There are two elements to data gathering:

A bi-annual public opinion survey carried out, on behalf of the Council, by a specialist contractor.

This is channelled through the Council’s Consultation Officer and the Citizens Panel database is utilised to

ensure the widest mix of participants. Results are published in an annual report.

User satisfaction forms: These are available from selected Council offices and include a range of questions

about a specific service. The questions and response options are common to the public opinion survey so results

can be utilised in the final report.




Surveys are managed and undertaken by the Corporate Consultation Officer and SNAP survey software is used to process the raw data.




Non Vale residents / visitors All Vale residents / visitors Survey/ user satisfaction forms



Sections completed to identify what/who is excluded/ included in the definition and where the information is obtained.

14th

January 2015

x

263



VS/M006 Percentage of customers satisfied with the condition of pavements.





Service Plan

Objective




PI escalator

PI updater Mike Clogg



This is a general concern about the condition of the main parts of the highway infrastructure – primarily the condition of the roads and footpaths. This indicator seeks to determine if the ‘customers’ of (a) roads and (b) footways are satisfied with the overall condition.

PI Definition


A bi-annual public opinion survey carried out, on behalf of the Council, by a specialist contractor:













Non Vale residents / visitors All Vale residents / visitors Survey/ user satisfaction forms




14th

January 2015

x

264



VS/M007 Number of dropped crossing points provided for community use




Service Area Visible Services PI owner Ken Evans

Service Plan

Objective




PI escalator Michael Clogg

PI updater Ken Evans



To measure the councils performance in the provision of disabled crossings and bench mark with other councils

PI Definition

To measure the construction of Disabled Crossings for community use




Number of crossings constructed




n/a n/a From the Highway Maintenance disabled crossings data base



x

265



VS/M009a

VS/M009b

The total number of successful third party claims against the Council for trips and falls

(footway claims).

The total number of successful third party claims against the Council for vehicle damage

(carriageway claims).





Service Plan

Objective




PI escalator

PI updater Dave Mason/Geraint

Jones



To monitor successful third party claims against the council for trips and falls to ensure that inspection maintenance and repair procedures for footways and carriageways are effective and being achieved.

PI Definition

The data is derived from monitoring and recording actual insurance claims submitted against the council in

relation to trips, falls and vehicle damage on the adopted highway.




All data is compiled and managed by the councils Insurance Section in Resource Management. The data is derived from the council’s JCAD systems database.




Persons not submitting valid insurance claims

All Vale residents / visitors submitting valid insurance claims

Actual insurance claims



Section 2; purpose of measure & PI definition updated

5th December 2014


14th

January 2015

x

266



VS/M010a

VS/M010b

The total cost of successful third party claims against the Council for trips and falls (footway

claims).

The total cost of successful third party claims against the Council for vehicle damage

(carriageway claims).





Service Plan

Objective




PI escalator

PI updater Dave Mason/Geraint

Jones



To monitor the cost of successful third party claims against the council for trips and falls to ensure that inspection maintenance and repair procedures for footways and carriageways are effective and being achieved.

PI Definition

The data is derived from monitoring and recording actual cost of insurance claims submitted against the council

in relation to trips, falls and vehicle damage on the adopted highway.




All data is compiled and managed by the councils Insurance Section in Resource Management. The data is derived from the council’s JCAD systems database.




Persons not submitting valid insurance claims

All Vale residents / visitors submitting valid insurance claims

Actual insurance claims



Section 2; purpose of measure & PI definition updated

5th December 2014


14th

January 2015

x

267



VS/M011 Percentage of safety inspections that were completed on time.




Service Area Visible Services PI owner Gareth George

Service Plan

Objective




PI escalator

PI updater Gareth George



Is to ensure the vehicle are compliant with transport legislation also the authority remains within conditions of the ‘O’ licence.

PI Definition

Customer survey.




= Number of inspection scheduled / Total number of inspection undertaken x 100




Plant & equipment All ‘O’ licence vehicles Tranman



x

268



VS/M012 Percentage of large goods vehicles that pass the annual MOT first time.





Service Plan

Objective




PI escalator




The percentage of large goods vehicles passing the test first time provides an overview of the general condition of the Council’s fleet and standard of maintenance.

PI Definition

The Council fleet has an obligation to comply with the law and the general conditions of its fleet operators

licence. Testing of vehicles is a key component of this. The fleet includes a proportion of large goods vehicles,

which are costly to procure and must be operated and maintained in a professional and efficient manner to

provide value for money.

A statutory annual MOT test is carried out to determine that the vehicle satisfies minimum standards for

roadworthiness. The quality of planned servicing and interim maintenance can often influence the vehicles

abilities to pass the test first time.




= Number of large goods vehicles tested that pass first time / Total number of large goods vehicles tested x 100




Light vehicle, plant & machinery All ‘O’ licence vehicles Direct from VOSA



x

269



VS/M013 Percentage of scheduled services and safety inspected due that were undertaken.





Service Plan

Objective




PI escalator




To ensure that the Council’s fleet is maintained within set timescales.

PI Definition

There are approximately 300 vehicles in the VOG fleet.

This PI is applicable to fleet services that are managed by the Alps Garage.

Servicing and inspections will be deemed compliant if carried out within +/- 7 days of the due date.

A spreadsheet will be maintained, by the Fleet Manager and will contain all of the scheduled

service/inspection dates.

This will be updated as work is undertaken and a weekly report passed to the Operational Manager.

Annual result/evidence

The annual result will be calculated from the number of services/inspections that are not carried out

within +/- 7 days of the due date.

Evidence will be a summary report or extract from the spreadsheet.




= Number of scheduled services and safety inspections conducted within +/- 7 days / Total number of scheduled service and safety inspections during the year x 100




Small vehicles, plant & equipment All ‘O’ Licence vehicles Tranman



x

270



VS/M014 Percentage satisfaction with fleet services.





Service Plan

Objective




PI escalator




To assess customer satisfaction rating for the services provided by the Alps Garage.

PI Definition

There are approximately 300 fleet vehicles maintained by the Alps Garage.

Every driver will visit the garage for workshop services, advice or information.

An MOT testing service is also provided for fleet vehicles and private customers. Many staff members

take advantage of this.

Taxis are also tested (plated) on an annual basis.

Process

Customer evaluation forms are permanently available to all customers, from the garage reception desk.

Forms are pre-addresses for return to the Fleet Manager.

The Fleet Manager may also choose to canvas chief officers, who manage fleet vehicles, for their views.

Returned forms are evaluated, by the Fleet Manager on an annual basis and percentage satisfaction

evaluated.




= Number of returned forms deemed to be satisfactory (or better) / Total number of customer satisfaction forms received x 100




Customers who return evaluation forms.

Customer evaluation forms



x

271



VS/M015 The number of returned repairs.





Service Plan

Objective




PI escalator




To ensure that our services are responding to the needs of customers. To ensure that the services we produce are of good quality.

PI Definition

The number of vehicles that have been repaired that are returned to the workshop for a fix to the same fault

within a four week period.

Measured through TranMan.




N/A




Non users of our service All council owned vehicles Tranman



x

272



VS/M016 The number of own fault accidents.





Service Plan

Objective




PI escalator




To ensure that our services are responding to the needs of customers. To ensure that the services we provide are of a good quality.

PI Definition

The number of accidents in which the Council’s driver is at fault.

Measured through TranMan.




N/A




Non council drivers & grey fleet users

All drivers/operators of council owned vehicles & plant

Tranman/Trim



x

273



VS/M017 Percentage of customers satisfied with the overall management of parks.




Service Area Visible Services PI owner Phil Beaman

Service Plan

Objective

To provide opportunities for outdoor play,

recreation and education by creating and

maintaining public green spaces.

PI escalator

PI updater Phil Beaman



General impressions of a Council’s performance are influenced by services which are highly visible to the public. Management of parks and public open spaces is one of these key services. This PI provides useful feedback of current satisfaction levels and results may be used to determine future improvement options or, if necessary, re-alignment of service targets.

PI Definition


A bi-annual public opinion survey carried out, on behalf of the Council, by a specialist contractor:


















x

274



VS/M018 (OA5) Completion of new waste treatment infrastructure projects- Number of planned waste

treatment infrastructure projects completed. (OA5)




Service Area Visible Services PI owner Clifford Parish

Service Plan

Objective

To reduce municipal waste by increasing

reuse, recycling, regulation and enforcement.

PI escalator

PI updater John Davies



To meet Welsh Government Outcome Agreement requirements for Outcome 5: Reducing landfill.

PI Definition

This measure counts the total number of new waste treatment infrastructure projects that are completed during

the year.




Numerator= Total number of new planned waste treatment infrastructure plants that are completed during the financial year.




Exclude any existing plants Include any new plants that were planned for completion and completed during the financial year.

Cabinet/Committee Reports.



X

275

Service/

policy area

Environment and Transport – Waste Management


Reference WMT/C/F/010/01-001 (WMT/010)

Headline Local Authority Collected Municipal Waste Prepared for

Reuse, Recycling and Composting

Indicator The percentage of local authority municipal waste:

i) Prepared for re-use

ii) Recycled; and

iii) Collected as source segregated biowastes and composted or

treated biologically in another way

Guidance For a full definition of local authority municipal waste please refer

to the Waste Management Glossary.

Part i)

Local authority municipal waste is considered as prepared for re-

use when waste products or components of a waste product have

undergone a checking, cleaning or repairing recovery operation at

a waste recovery facility., The products or components of

products that have become waste must be prepared so that they

can be re-used for the same purposes for which they were

conceived, without any other pre-processing.

Local authorities may include waste collected for preparation for

re-use by private, community or voluntary bodies where they

have formal arrangements in place with such bodies.

Part ii)

Local authority municipal waste is recycled when the waste has

undergone a recovery operation at a waste recovery facility, and

the waste is reprocessed into a product, material or substance

whether for the original or other purposes. The material, product

or substance must not be used as a fuel or be used in backfilling

operations.

Recycling, in this context, does not include source segregated

organic material collected for the production of compost, which

must be included in part iii) of this indicator.

Local authorities may include waste collected for recycling by

private, community or voluntary bodies where they have formal

arrangements in place with such bodies.

Part iii)

Local authority municipal waste is composted when biodegradable

276

waste has undergone a recovery operation of composting or

anaerobic digestion at a waste recovery facility and, where the

waste has been processed into a product, material or substance

capable of use as a soil conditioner, fertiliser or growing medium.

Composting means the biological treatment of waste where the

decomposition and stabilisation of the waste is achieved through

microbial activity from an aerobic process. In order for bio-wastes

to cease being wastes they must comply with the respective

Quality Protocol. For composts this means compliance with the

Quality Protocol and Publicly Available Standard 100.

Anaerobic digestion means the biological treatment of waste

where decomposition and stabilisation of the waste is achieved

through microbial activity from an anaerobic process. In order for

bio-wastes to cease being wastes they must comply with the

respective Quality Protocol. For anaerobic digestate it means

compliance with the Publicly Available Standard 110.

Biodegradable waste means any waste that is capable of

undergoing anaerobic or aerobic decomposition, such as food and

green waste, paper and paperboard.

Local authorities may include waste collected for composting or

biological treatment by private, community or voluntary bodies

where they have formal arrangements in place with such bodies.

Home composting must not be included in this indicator.

Although entered into WDF, abandoned vehicles are not local

authority municipal waste and will not contribute towards the

total of local authority municipal waste.

To ensure consistency with the National Strategic Indicator

WMT/009b, this data includes rubble, incinerator residues, matter

from beach cleansing and plasterboard which were formerly

excluded. The percentage of local authority municipal waste that

is prepared for reuse and/or recycled is calculated at the time of

distribution to landfill or recycling/composting contractors.

Calculation Part i)

Numerator: The tonnage of local authority municipal waste

prepared for re-use by the local authority

Denominator: The tonnage of municipal waste collected by the

local authority


Denominator

277

Part ii)


recycled by the local authority


local authority


Denominator

Part iii)


collected as source segregated biowastes and composted or

treated biologically in another way by the local authority


local authority


Denominator

Data Source WasteDataFlow Decimal Place 2

Explanation Waste, recycling, re-use and composting are key national

priorities, as detailed in the Wales Waste Strategy. This indicator

measures how well authorities are performing in these areas.

Disaggregatio

n

Disaggregation should be considered to suit local knowledge and

context

Service/

policy area

Environment and Transport – Waste Management

Domain Strategic Outcome

Reference WMT/C/F/011/01-001 (WMT/011)

Headline Central collection facility preparation for reuse, recycling and

composting rates

Indicator The percentage of local authority municipal waste received at all local

authority household waste amenity sites that is prepared for re-use,

recycled or of source segregated bio-waste that is composted or treated

biologically in another way

Guidance For a full definition of local authority municipal waste please refer to the

Waste Management Glossary.

A local authority household waste amenity site is a facility provided by

the local authority that receives household waste normally delivered by

the public direct to sites. If trade waste is collected at such a site then

this should be included in the figures for this indicator.

278

Include:

Civic amenity sites

Household waste recycling sites

Community recycling centres and similar

Exclude:

Bring sites

Waste transfer stations

Bring sites are centralised collection points where the public bring

material for recycling e.g. supermarket car parks.

A waste transfer station is a site to which waste is delivered for sorting

prior to transfer to another place for recycling, treatment or disposal.

Prepared for re-use means items removed from the local authority

municipal waste stream (e.g. furniture from households, including that

collected on behalf of a local authority by third parties) for the purposes

of checking, cleaning or recovery operations, by which products or

components of products that have become waste are prepared so that

they can be re-used without any other pre-processing.

Recycling of local authority municipal waste means any recovery

operation by which waste materials are reprocessed into products,

materials or substances whether for the original or other purposes. It

does not include energy recovery or reprocessing into materials that are

used as fuels or in backfilling operations.

Composted waste includes only that waste that is segregated at source,

continues to be segregated during collection and treatment and whose

solid residues are treated aerobically to produce a stable product that is

fit for use as a soil conditioner or growing medium.

Local authorities may include waste collected for preparation for reuse,

recycling or composting by private, community or voluntary bodies

where they have formal arrangements in place with such bodies.

Home composting must not be included in this indicator.

Calculation Numerator: The tonnage of local authority municipal waste received at

all local authority household waste amenity sites that is prepared for

reuse, recycled or composted by the local authority

Denominator: The tonnage of local authority municipal waste collected

at all local authority household waste amenity sites

279


Denominator

Data Source WasteDataFlow Decimal Place 2

Explanation All local authority municipal waste collected at local authority household

waste amenity sites that is either prepared for reuse, recycled or

composted significantly contributes to the recycling/ composting targets

set in the Welsh Government’s Towards Zero Waste strategy. This

indicator measures the extent of this contribution.

Disaggregation Disaggregation should be considered to suit local knowledge and

context

Service/

policy area

Environment and Transport - Street Scene


Reference STS/C/F/005a/04-001 (STS/005a)

Headline Cleanliness of highways

Indicator The Cleanliness Indicator

Guidance The cleanliness indicator denotes the overall standard of

cleanliness of adopted highways. The index is represented by a

series of grades as defined in the Code of Practice on Litter and

Refuse (2007), where:

Grade A No litter or refuse

Grade B+ No more than 3 small pieces of litter

Grade B Predominately free of litter and refuse apart from some

small items

Grade C Widespread Distribution of litter and/or refuse with

minor accumulations

Grade D Heavily affected by litter and/or refuse with significant

accumulations

To calculate the indicator, the following surveys need to be

undertaken:

6 bi-monthly surveys based on inspections of 2% of adopted

highways of an authority, undertaken by the Local Authority or

an organisation contracted to undertake the work on their

behalf

Annual independent survey/s based on a minimum 6%

overall sample of adopted highways of an authority undertaken

by Keep Wales Tidy

Include all roads for which the local authority is the highway

authority, i.e. all roads excluding:

Motorways

Trunk roads

280

Private and/or unadopted roads

Exclude land under the control of a local authority-maintained

school or its board of governors, or land under the control of a

housing association.

Dog faeces is to be treated as refuse.

Surveys should cover transects/streets for the following types

of land use:

Retail, office and commercial

Housing land

Industrial areas

Roads

Further guidance can be found in Annex A of the Code of

Practice on Litter and Refuse 2007.

For the bi-monthly surveys:

At least 2% of streets should be inspected every two

months. This random sample may cover the same streets in

different months (i.e. the samples can overlap), or may even

involve two inspections at different points on the same street

within the same month, where this is thought to be appropriate

for longer or busier streets. But the number of inspections

should be equivalent to 2% of the total number of streets in the

authority

The sample programme must be representative of the whole

authority in terms of the location of the streets and the balance

of streets. Inspections should be carried out at random times -

this excludes monitoring carried out after cleansing solely for

the purpose of monitoring a street-cleansing contract. However,

random monitoring of an output-based contract would be

acceptable

‘An inspection’ is a visual examination of a 50 metre length of

street (transect) against the photographic standards in the

Code of Practice for Litter and Refuse (2007) or any subsequent

revised version of the Code. Streets are graded as either Grade

A, Grade B+, Grade B, Grade C or Grade D.

For the independent surveys:

Local Authorities will be expected to provide Keep Wales Tidy

with a current list of all adopted highways for the above types

of land use by 1 April each year. This list should indicate which

land use type the highways falls into

Keep Wales Tidy will undertake unannounced survey/s of 6%

of the highways.

A report will be provided by Keep Wales Tidy to the relevant

281

Local Authority of the survey/s within one month of completion

Calculation The following calculation will be used to determine the

Cleanliness Indicator:

Formula: (X x 100) + (Y x 100)

2

X is calculated by: Numerator X

Denominator X

Where:

The equivalent numerical scores are:

Grade A 3

Grade B+ 2.5

Grade B 2

Grade C 1

Grade D 0

Numerator X

The total of the numerical scores for the local authority bi-

monthly inspections

Denominator X

3 x Number of streets inspected by the authority

Where 3 is the maximum score achievable

Y is calculated by: Numerator Y

Denominator Y

Where:

Numerator Y

The total numerical score of the independent inspections

Denominator Y

3 x Number of streets independently inspected

Where 3 is the maximum score achievable

Data source - Decimal place 1

Explanation This indicator provides a relative indication of how clean the

streets within any local authority are as compared to any other

authority (in Wales)


knowledge.

282

Service/

policy area

Environment and Transport - Street Scene


Reference STS/C/F/007/01-002 (STS/007)

Headline Enforcement Action against reported Fly Tipping Incidents

Indicator The percentage of reported fly tipping incidents which lead to

enforcement activity

Guidance A fly tipping incident can be defined as a collection of fly-tipping

waste i.e. waste that is too large to be removed by a normal

hand-sweeping barrow.

In simple terms, a single full bin bag upwards would constitute a

fly-tipping incident. Similarly several carrier bags full of rubbish

dumped together would also constitute a single fly-tipping

incident.

Where several items appear to have been dumped in roughly the

same area at the same time, they can be grouped together as

one fly tipping incident. However, if the waste types are different

it is useful to identify the different source of each. For example, if

a tipper truck dumps construction and demolition waste and then

householders take the opportunity to add to it, it is useful to treat

this as two different fly tipping incidents.

The following Land types (as recorded on flycapture) should be

included:

Highway

Footpath/Bridleway

Back alleyway

Council Land

Watercourse/Bank

Exclude the following flycapture land types:

Railway

Agricultural

Private – residential

Commercial/Industrial

Other

For the purpose of this indicator, the following actions should be

counted:

Warning Letter

Statutory Notice

Fixed penalty notice

Formal Caution

Prosecution

Regardless of how many of the above actions may be taken, for

the purposes of this indicator, only the first action that is listed

283

should be counted. It is the number of incidents which lead to

enforcement that is being counted, not the number of

enforcement actions.

Investigations should be excluded. Successful investigations will

lead to one of the above actions being taken, that action should

then be counted.

Calculation Numerator: The number of incidents of fly tipping against which

enforcement action is taken

Denominator: The total number of fly tipping incidents recorded

by the authority during the year


Denominator

Data Source Flycapture

Explanation Effective enforcement should contribute to the overall outcome of

reducing the amount of fly-tipping incidents.

Disaggregatio

n

Disaggregation should be considered to suit local context and

knowledge.

Service/

policy area

Environment and Transport - Highways


Reference THS/C/F/009/01-002 (THS/009)

Headline Street lighting repairs

Indicator The average number of calendar days taken to repair street lamp

failures during the year

Guidance The definition of a street lamp includes the following:

Lamps on all local authority roads

Street lamps mounted on other structures, for example

buildings, where the purpose of the lamp is to illuminate the

street

Lamps in highway tunnels, underpasses and pedestrian

subways

Exclude:

Illuminated signs

Illuminated bollards

Pedestrian crossing signs

School crossing beacons

Christmas lights

Lights to mark special occasions/celebrations

Lights on non-adopted highways

The following types of failure are included:

Electricity supply failures

Accident damage

284

Vandalism

Day burners

Lamp/component failure

Misaligned/turned brackets

Incorrect timing

Group/section faults should be counted as the number of units out

on that particular circuit that have malfunctioned.

All street lamp failures are failures to those street lamps within

the local authority area for which the local authority is responsible

as highway authority and those street lamps that are managed for

the council by another organisation, such as an electricity

company.

The number of calendar days taken to repair a failure is counted

from the date that the contractor/maintenance company first

receives the information about the fault to the date that the unit

is put back into working order and the authority is informed that

the work is complete.

Calculation Numerator: The total number of days taken to repair all street

lamp failures

The numerator is the sum of the number of days taken to repair

each street lamp failure.

Denominator: The total number of street lamp failures reported

Formula: Numerator

Denominator


Explanation Street lighting is an important cross cutting element and affects

many sectors of the community. This indicator measures the

timeliness of repairs to street lamps.

Disaggregatio

n

Disaggregation should be considered to suit local context and


Types of failures

Responsibility for repairing failures

285

Service/

policy area

Environment and Transport – Highways


Reference THS/C/F/011/01-001 (THS/011)

Headline Condition of Roads

Indicator Percentage of:

Principal (A) roads;,

Non-principal (B) roads, and;

Non-principal (C) roads;

that are in overall poor condition

Guidance The figures for both parts of this indicator represent the

percentage of the road network length that is equal to or above

the RED threshold i.e. that is in poor overall condition and will

require planned maintenance soon i.e. within a year or so on a

‘worst first’ basis.

Local authorities are advised to aim to have surveys carried out

at approximately the same time each year, to minimise

variations due to seasonal effects and the impact of the works

programme.

Local authorities should insist that survey contractors fully

comply with the requirements of the Scanner Quality Assurance

and auditing procedures that form part of the Scanner

Specification.

Only data collected using survey equipment possessing a valid

Scanner Acceptance Certificate, which explicitly states that the

survey vehicle has been approved for use in the production of

Best Value Performance Indicators, may be used in the

calculation of this indicator.

Detailed guidance on how to produce the information required to

report this indicator can be found in the relevant UKPMS

Technical note.

The figures are to be derived from Scanner surveys (formerly

known as SCANNER surveys) carried out in the financial year.

Part a)

The following provisions apply for the programming and

reporting of Scanner surveys of principal (A) roads:

Target - 100% of the surveyable network to be surveyed in

one direction or 50% in both directions. Principal roads not

surveyed in the previous year must be surveyed in the present

year

The surveys must be Scanner accredited surveys and a

286

UKPMS accredited pavement management system used to

produce the report

The indicator must be derived from surveys covering a

minimum of 90% of the ‘possible survey lane length’ (as defined

in Technical Note 43) over the last two financial years. All road

surface types are included

Part b)


reporting of Scanner surveys of non-principal/classified (B)

roads:

Target - 100% of the surveyable (B) network to be surveyed

in one direction or 50% in both directions. Non-

Principal/classified (B) roads not surveyed in the previous year

must be surveyed in the present year



produce the report


minimum of 90% of the ’possible survey lane length’ over the

last two financial years for B classified roads. ‘Possible survey

lane length’ is as defined in Technical Note 43.

All road surface types are included

Part c)


reporting of Scanner surveys of non-principal/classified (C)

roads:

Target – 50% of the surveyable (C) network to be surveyed in

one direction or 25% in both directions. Non-principal/classified

(C) roads not surveyed in the previous year must be surveyed in

the present year.



produce the report


minimum of 80% of the ‘possible survey lane length’ over the

last four financial years for C classified roads. ‘Possible survey

lane length’ is as defined in Technical Note 43.

All road surface types are included

287

Calculation Part a)

Numerator: The total length of principal (A) roads greater than

or equal to the RED threshold (Kms)

Denominator: The total length of principal (A) roads surveyed

(Kms)


Denominator

Part b)

Numerator: The total length of Non-principal (B) roads greater

than or equal to the RED threshold (Kms)

Denominator: The total length of Non-principal/classified (B)

roads surveyed (Kms).


Denominator

Part c)

Numerator: The total length of Non-principal (C) roads greater

than or equal to the RED threshold (Kms)

Denominator: The total length of Non-principal/classified (C)

roads surveyed (Kms).


Denominator


Explanation To give an indication of the proportion of road that requires

planned maintenance soon.


knowledge.

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