Performance Improvement Leader
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Lisa Leet
Transcript of Performance Improvement Leader
Lisa Leet
Manager of Online Learning Services
Managed the training operations for two divisions, which included over 5000 channel partners of dealers, landscape contractors, rental houses, distributors and retail accounts.
Managed the service training fee process, which brings in over $700K annually.
Director of Training and Organizational Development
Developed the leadership and technical skills of Horton employees.
Saved the company over $100K by designing, developing and launching processes, tools and training in house rather than outsourcing.
Instructional Designer
Designed and developed customized training programs for internal and external customers.
Brought in over $15MM in revenue by using training to support products and win new / additional business.
Key customers included Target, Walgreens, Aurora Health Care and Cracker Barrel.
Instructional Designer
Planned and directed the detail design, development, testing and quality assurance of online training.
Brought in over $1.4MM in revenue generated from selling training to internal customers. Saved over $1MM by utilizing technology to deliver training.
Training and Performance Specialist
Collaborated with Subject Matter Experts (SMEs) to develop Instructor Led Training (ILT) materials on Allen-Bradley drives.
Brought in $1.3MM in revenue from selling training to external customers.
Career Highlights More than 15 years of experience improving performance in the
workplace.
Worked with Fortune 500, 100 and 10 companies developing training for diverse audiences.
Transformed the department by bringing in a new skill set, software, LMS and delivery strategy.
Managed the selection and implementation of a new Learning Management System (LMS).
Met department goal of 90 percent or higher for positive survey scores.
Education
Masters Instructional Design/Training
Bachelors Aviation Management
Associate Arts General Studies
Certifications
Organizational Development
Project Management
Six Sigma Green Belt
Feedback from Toro Dealers
“This course was put together really good! I didn't think I would get this much out of it.”
“Very helpful information that I was not aware of before.”
“It was very helpful, I gained knowledge in looking up warranty times.”
“I have been in the business for years & never knew that applying silicone to the needle was helpful.”
“Keep up the good work.”
“Very good walkthroughs on what to do.”
Contact Information
Home: 651-490-3345
Cell: 651-666-8759
Email: [email protected]
Linkedin: www.linkedin.com/in/lisaleet
