Performance consulting and Taare Zameen par

10
The journey of Performance consulting

Transcript of Performance consulting and Taare Zameen par

The journey of Performance consulting

Problem Identified!!

• Current Scenario

– A senior associate is identified to be promoted by his Manager.

– Lacks good communication skills

– Needs to be able to facilitate conference calls.

• Scenes from the film

– Ishaan , student of class III not doing good in his studies , teacher’s complain to the parents

– Ishaan is fighting with his friends in the colony, parents complain to the parents

Needs Communication Skills

Needs to be disciplined

Good old training approach

• Current Scenario

– Needs to be put in a verbal communication/conference etiquettes training – as decided by the manager

– Check out for suitable vendors or any existing programs

Question : Why am I here in this training ??

• Scenes from the film

– Needs to got to a boarding school even though it is mid year.

Question : Why did they send me here ? What wrong did I do?

Consequences/Results

• Current Scenario

– Why was I the only one chosen for the training ?

– What all should I implement on the floor?

– Who will take care of my work when I m away for training ?

• Scenes from the film

– Why did mom leave me alone and go?

– Ishaan gets into a shell and stops communicating with his own parents

– Shuts his door to the outside world due to his feelings

– “Mein kabhi batlata nahin, par andhere se darta hoon na ma”

Food for thought!!!!

Kahaani mein twist

• Current Scenario

– Sitting with the manager to understand what in Communication is needed to achieve their process goal?

– Checking for situations and behaviors where the associate had failed to communicate

– Observing the associate, if necessary – current state ( Performance analysis)

• Scenes from the film

– The teacher observing the child’s behavior over two classes

– Gathering information from Ishaan’s friend for the current state

– Checking his notebooks to see what the child is lacking (Performance analysis)

This is the approach of a Performance consultant

Missing Factor : Confidence within him!!

Missing Factor : Ability to learn things faster in a normal manner.

Keeping Stakeholders informed!

• Current Scenario

– Understating his process requirements related to communication.

– Getting back to the manager with the observations.

– Checking for additional inputs if any.

– Recommending solutions and taking a sign off ,both from the manager and participant.

• Scenes from the film

– The teacher going back to Ishaans parents and explaining the situation and consequences.

– Getting buy-in from the school principal to engage ishaan in a different manner

– Giving confidence to Ishaan that he too can change and he is no different.

Advantage : The participants involvement and interest being higher

Implementation

• Current Scenario

– 2 Mock conference calls over a week to increase the comfort factor.

– Giving presentations within the team to boost his confidence.

• Positives Identified

– Has a good hold over the English language

– .Can he be a potential LC?

• Scenes from the film

– Teaching Ishaan in ways he is comfortable.

– Giving him sufficient time to cope-up

• Positives Identified

– Has huge creativity and can paint well.Never let go of the strengths in a

person

Desired State!

• Current Scenario

– Taking feedback from his manager, onshore partners post the intervention.

– Facilitating sessions for the business and feedback obtained from them.

• Scenes from the film

– Feedback received from the teachers on his improvement.

– Coming out with flying colors in the painting competition

Have your right measurement criterion in place!!

My Kind of Place!!

Mindset to change – understanding why the change is required

Right knowledge of the business to recommend best solutions

Aligning it to the goals to be achieved

Making a difference in the performance

Embark on your journey to become a successful PC!!!

Thanks to Aamir and his team for a great movie and learning