Performance Concepts (Animated Build)
2
Workforce Performance Model Performance External To Performer Internal To Performer Environmental (Intangibles) Resources (Tangibles) 7 Inherent Ability 6 Skills & Knowledge 5 Physical Environment 4 Tools 3 Cognitive Support 2 Incentives 1 Org Systems & Processes Ÿ I intelligence Ÿ Emotional Ability Ÿ Physical attributes Ÿ Education Ÿ Artistic gifts Ÿ Internal motivation Ÿ Training Ÿ On-the-job training Ÿ self-study Ÿ Noise Ÿ Light Ÿ Temperature Ÿ Physical layout ŸComputers Ÿ software Ÿ calculators Ÿ automobiles Ÿ Job aids Ÿ documentation Ÿ EPSS ŸCompensation Ÿfeedback Ÿ positive reinforcement Ÿ interesting, meaningful work Ÿ Clear goals Ÿ job design Ÿ clear processes and policies Ÿ authority Ÿ appropriate workload Ÿ access to right people Opportunity For Impact Most Least Adapted from: Wile, D., Why Doers Do, Performance & Instruction, Vol 35, #2, February 1996, pp.. 30-35. 80% of Business Improvement Opportunities 80% of Business Improvement Opportunities
Transcript of Performance Concepts (Animated Build)
Workforce Performance ModelPerformance
External ToPerformer
Internal ToPerformer
Environmental(Intangibles)
Resources(Tangibles)
7InherentAbility
6Skills &
Knowledge
5Physical
Environment
4Tools
3CognitiveSupport
2Incentives
1Org Systems& Processes Ÿ Iintelligence
Ÿ EmotionalAbility
Ÿ Physicalattributes
Ÿ EducationŸ Artistic giftsŸ Internal
motivation
Ÿ TrainingŸ On-the-job
trainingŸ self-study
Ÿ NoiseŸ LightŸ TemperatureŸ Physical
layout
Ÿ ComputersŸ softwareŸ calculatorsŸ automobiles
Ÿ Job aidsŸ documentationŸ EPSS
Ÿ CompensationŸ feedbackŸ positive
reinforcementŸ interesting,
meaningfulwork
Ÿ Clear goalsŸ job designŸ clear
processesand policies
Ÿ authorityŸ appropriate
workloadŸ access to
right people
Opportunity For ImpactMost Least
Adapted from: Wile, D., Why Doers Do, Performance & Instruction, Vol 35, #2, February 1996, pp.. 30-35.
80% of Business Improvement Opportunities80% of Business Improvement Opportunities
Key Ideas• The results of business needs analysis are
performance improvement opportunities
• 80% of the opportunity is external to the performer
• All components of performance are important
• Integrated solutions sets are needed for success
