References

139

References

Adkins, B. & Caldwell, D. (2004). Firm or subgroup culture: Where does fitting in matter most?"

Journal of Organizational Behavior, 25 (8), 969–978.

Ahola, K., Honkonen, T., Virtanen, M., Aromaa, A.,& Lonnqvist, J. (2008). Burnout in relation to

age in the adult working population. Journal of Occupational Health, 50 (4), 362-365.

Aiken, L. H., Clarke, S. P., Sloane, D.M., Sochalski, J.A., Busse, R., Clarke, H.F., Giovannetti, P.,

Hunt, J., Rafferty, A.M. & Shamian,J. (2001). Nurses reports on hospital care in five

countries. Health Affairs, 20 (3), 43-54.

Aiken, L. H. & Sloane, D. M. (1997). Effects of organizational innovations in AIDS care on

burnout among urban nurses. Work and Occupations, 24 (4), 453-477.

Akbag, M. & Berberyan, N. (2011). Emotional intelligence and job burnout: A correlational study

on Turkish teacher sample. Academic World Education and Research Center, 3rd World

conference on educational science-, htt:// www. worldeducationcenter. eu/index.

php/wces2011 / paper/ view/4079

Akhtar, S. & Lee, J S. (2010). Job burnout: toward an integration of two dominant resource-based

models. Psychological Reports. 107 (1), 193-208.

Akkuş, Y., Karacan, Y., Goker, H., & Aksu, S. (2010). Determination of burnout levels of nurses

working in stem cell transplantation units in Turkey. Nursing Health Science, 12 (4),

444 - 449.

Ali, N. A., Wolf, K. M., Hammersley, J., Hoffmann, S. P., O'Brien, J. M., Phillips, G. S., Rashkin,

M., Warren, E., and Garland, A. (2011). Continuity of Care in Intensive Care Units: A

140

Cluster-Randomized Trial of Intensivist Staffing. Australian Medical Journal of.

Respiratory Critical, 184 (7), 803-808.

Altum, I. (2002). Burnout and nurses personal and professional values. Nursing Ethics, 9 (3), 269 -

278.

Angermeyer, M. C., Bull, N., Bernert, S., Dietrich, S., & Kopf, A. (2006). Burnout of caregivers:

A comparison between partners of Psychiatric Patients and Nurses. Archives of

Psychiatric Nursing, 20(4), 158-165.

Arnold, M. B. (1960). Emotion and personality. New York: Columbia University Press.

Ashkanasy, N. M., Zerbe, W. J., & Hartel, C. E. J. (2002). Managing emotions in the workplace.

New York: ME Sharpe.

Astrauskaite, M., Perminas, A., & Kern, R.M. (2010).Sickness, colleagues' harassment in teachers'

work and emotional exhaustion. Medicia (Kaunas), 46 (9), 628-634.

Avargues ,N. M. L., Borda, M. M. , & Lopez, J. A. M. (2010). Working conditions, burnout and

stress symptoms in university professors: validating a structural model of the mediating

effect of perceived personal competence. The Spanish Journal of Psychology, 13(1),

284-296.

Baba, V. V. & Jamal, M. (1992). Routinization of job context and job content as related to

employees‘ quality of working life: A study of Canadian nurses. Journal of

Organizational Behavior, 12(5), 367-465.

Bakker, A. B., Killmer, C. H., Siegrist, J., & Schaufeli, W. B. (2000). Effort reward imbalance and

burnout among nurses. Journal of Advanced Nursing, 31(4), 884-891.

141

Bar-On, R. (2005). The impact of emotional intelligence on subjective well-being. Perspectives in

Education, 23 (2), 41-61.

Bar-on, R. (2000). Emotional and social Intelligence: insights from the Emotional Quotient

inventory, In R. Bar-on and J.D.A. Parker (Eds.). Handbook of Emotional Intelligence.

San Francisco; Jossey Bass.

Bar-On, R. (1997). Bar-On Emotional Quotient Inventory (EQ-I): Technical Manual. Toronto:

Multi-Health system.

Baruch F. C., Brondolo, E., Ben Dayan, D. & Schwartz, J. (2002). Sources of social support and

burnout, job satisfaction and productivity. Journal of Occupational Health Psychology,

7 (1) 84-93.

Basowitz, H., Persky, H., Korchin, S. J.,& Grinker, R. R.(1958). Anxiety and life stress. Journal of

psychology, 38, 503-510.

Bhatia, P. & Kumar, A. (2003). Occupational Stress and Burnout. Indian Psychological Review,

60(3), 145-153.

Bianchi, E. R. F. (2004). Stress and coping among cardiovascular nurses: A survey in Brazil. Issues

in Mental Health Nursing, 25 (7), 737-745.

Billings, A.G., & Moos, R.H. (1981). The role of coping responses and social resources in

attenuating the stress of life events. Journal of Behavioral Medicine, 4, 139-157.

Borg, M., & Riding, R. J. (1991). Stress in teaching: A study of occupational stress and its

determinants, job satisfaction and career commitment among primary school teachers.

Educational Psychology, 11, 59–76.

142

Bower, D. W. (1989). Family circumstances and work performance among Georgia Cooperative

Extension Service agents. Unpublished Doctoral Dissertation, University of Georgia,

Athens.

Boyle, A., Grap, M., Younger, J., & Thornby, D. (1991). Personality hardiness, ways of coping,

social support and burnout in critical care nurses. Journal of Advanced Nursing, 16,

850-857.

Brackett, M. A., Palomera, R., Mojsa, J., Reyes, M., & Salovey, P. (2010). Emotion regulation

ability, job satisfaction, and burnout among British secondary school teachers.

Psychology in the Schools, 47, 406–417.

Breitkreuz, R., Mc Connell, D., Svage, A., & Hamilton, A. (2011). Integrating Triple P into

Existing Family Support Services: A Case Study on Program Implementation,

Prevention Science, 12 (4), 411-422.

Burisch, M. (2006). Das Burnout-Syndrom: Theorie der inneren Erschopfung [The Burnout-

Syndrome: A Theory of inner Exhaustion]. Heidelberg: Springer Medizin Verlag.

Burke, R., & Greenglass, E. (1995). A longitudinal examination of the Cherniss model of

psychological burnout. Social Science Medicine, 40, 1357-1363.

Burke, R., & Greenglass, E. (1993). Work stress, role conflict, social support, and psychological

burnout among teachers. Psychological Reports, 73, 371-380.

Burke, R. J., & Greenglass, E. R. (2001). Hospital restructuring, work-family conflict and

psychological burnout among nursing staff. Psychology and Health, 16 (5), 583-594.

Cannon, W. B. (1914) .The emergency function of the adrenal medulla in pain and the major

emotions. American Journal of Physiology, 33, 356-372

143

Caplan, R. D., Cobb, S., French, J. R. P., Harrison, R. V., & Pinneau, S. R., Jr. (1980). Job

demands and worker health: Main effects and occupational differences. Ann Arbor:

Institute for Social Research. Originally published as HEW Publication No. (NIOSH)

75-106.

Carraro, A., Scarpa, S., Gobbi, E.; Bertollo, M. & Robazza, C. (2011). Burnout and self-

perceptions of physical fitness in a sample of Italian physical education teachers.

Perceptual and Motor Skills, 111 (3), 790-798.

Caruso, D. R., & Salovey, P. (2004). The emotionally intelligent manager. San Francisco: Jossey-

Bass.

Chan, D. W. (2006). Emotional intelligence and components of burnout among Chinese secondary

school teachers in Hong Kong. Teaching and Teacher Education, 22, 1042-1054.

Chen, S. M. & McMurray, A. (2001). Burnout in intensive care nurses. The Journal of Nursing

Research, 9 (5), 152-164.

Chang ,E.M., Daly, J., Honcock, K. M., Bidewell, J. M., Johnson A., & Lambert V. A. (2006). The

relationships among work stressors, coping methods demographic characteristics and

health in Australian nurses. Journal of Professional Nursing. 22 (1), 30-38.

Cherniss, C. (1980). Professional Burnout in Human Service Organizations. New York Praeger.

Cheek,R. J., Bradley, J. L., Parr, G. & Lan,W.(2003). Using music therapy techniques to treat

teacher burnout. Journal of Mental Health Counselling, 25 (3), 204-211.

Chivato, P. T., Campos, A. A., Negro, A. J. M., & Caballero, M. F. (2011). Professional burnout

and work satisfaction in Spanish allergists: analysis of working conditions in the

144

specialty. Journal of Investigational Allergology and Clinical immunology, 21 (1), 13-

21.

Chiron, B., Michinov, E., Olivier-Chiron E., Laffon, M., & Rusch, E. (2010). Job satisfaction, life

satisfaction and burnout in French anesthetists. Journal of Health Psycholology. 15(6),

948-958.

Ciarrochi, J. V., Chan, A. Y. C., & Caputi, P. (2000). A critical evaluation of the emotional

intelligence construct. Personality and Individual Differences, 28 (3), 539-561.

Cocco, E., Gatti, M., De Mendonça Lima, C.A. & Camus, V. (2003). A comparatives study of

stress and burnout among staff caregivers in Nursing Homes and acute geriatric wards.

International Journal of Geriatric Psychiatry, 18 (1), 78-85.

Coffey, L. C., Skipper, J. K. & Jung, F. D. (1988). Nurses and shift work: effects on job

performance and job - related stress. Journal of Advanced Nursing, 13 (2), 245-254.

Cohen, S., & Wills, T. A. (1985). Stress, social support and the buffering hypothesis.

Psychological Bulletin, 98 (2), 310-357.

Copper, R. K., & Sawaf, A. (1997). Executive EQ: Emotional intelligence in leadership and

organizations. New York: Grosset/ Putname. . Human Relations, 43 (4), 297-311.

Cooper, C. L., Dewe, P. J., & O'Driscoll, M. (2001). Stress and work organizations: A review and

critique of theory, research and applications. Thousand Oaks, CA: Sage.

Cordes, C. L. & Dougherty, T.W. (1993). A review and integration of research on job burnout.

Academy of Management Review, 18 (4), 621- 656.

145

Daftuar, C. N., & Nair, P. (2000). Impact of organizational culture on occupational stress. Journal

of Psychological Research, 14 (2), 59-64.

Davis-Sacks, M., Jayaratne, S., & Chess, W. (1985). A comparison of the effects of social support

on the incidence of burnout. Social Work, 30, 240-244.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W.B. (2001). The Job Demands -

Resources model of burnout. Journal of Applied Psychology, 86, 499-512.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W.B. (2000). A model of burnout and

life satisfaction amongst nurses. Journal of Advanced Nursing. 32 (2), 454-464.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Ebbinghaus, M. (2002). From mental strain to

burnout. European Journal of Work and Organizational Psychology, 11, 423-441.

Dollard, M., Winefield, H., & Winefield, A. (2001). Occupational strain and efficacy in human

service workers. Dordrecht, The Netherlands: Kluwer Academic Publishers.

Domenech, B. F, & Gomez, A. A. (2011). Barriers perceived by teachers at work, coping strategies,

self- efficacy and burnout. The Spanish Journal of. Psychoolgy, 13 (2), 637-654.

Dominguez, F. J. M., Herrera C. F., Villaverde, G. M. D., Padilla, S. I. Martinez, B. M. L. &

Dominguez, F. J.(2012). Burnout syndrome in health workers in Ceuta., Atencion

Primaria, 44 (1),30-35.

Donohoe, E., Nawawi, A., Wilker, L., Schindler, T. & Jette, D.V. (1993). Factors associated with

burnout of physical therapists in Massachusetts rehabilitations hospital. Physical

Therapy, 73 (11), 750-756.

146

Drory, A., & Shamir, B. (1988). Effects of organizational and life variables on job satisfaction and

burnout. Group and Organization Studies, 13, 441-455.

Dunbar, H.F. (1947). Mind and Body: Psychosomatic Medicine, Random House, (New York).

Dwivedi, C. B., Yadav, R., & Pandey, R.(1999). Hindi Adaptation of Maslach Burnout Inventory

(MBI).Department of Psychology, Banarus Hindu University, Varanasi, U.P, India.

Dyrbye, L. N., Shanafelt, T. D., Balch, C. M., Satele, D., Sloan, J., & Freischlag, J.(2011).

Relationship between work-home conflicts and burnout among American surgeons: a

comparison by sex. Archives Surgery, 146 (2), 211-217.

Faller, M. S., Gates, M. G., Georges, J. M., & Connelly, C. D. (2011). Work-related burnout, job

satisfaction, intent to leave, and nurse-assessed quality of care among travel nurses. The

Journal of Nursing Administration. 41 (2), 71-77.

Farber, B. A. (1990). Burnout in Psychotherapist: Incidence, types, and trends. Psychotherapy in

Private Practice, 8, 35–44.

Farmer, S. (2004). The relationship of emotional intelligence to burnout and job satisfaction among

practice. A dissertation submitted to the faculty of the University of Utah in partial

fulfillment of the requirements for the degree of doctor of philosophy.[College of

Nursing. The University of Utah].

Feist, J. & Feist, G. J. (2002). Theories of personality (5th

ed). Boston, Mc Graw Hill.

Fetsch, R. J., & Kennington, M. (1997). Balancing work and family in CooperativeExtension:

History, effective programs, and future directions [Electronic version]. Journal of

147

Extension, 35. Retrived December 5, 2001 from htt:/www.joe.org/joe/1997

February/a2.html.

Fong, C. (1993). A longitudinal study of the relationships between overload, social support, and

burnout among nursing educators. Journal of Nursing Education, 32, 24-30.

Fox, E. A., Hix, D., Nowell, L. T., Brueni, D.J. Wake, W. C., Heath, L. S. & Rao, D. (1993). Users,

User Interfaces, and Objects: Envision, a Digital Library. Journal of the American

Society for Information Science, 44 (8), 480-491.

Frade, M. J.,Vinagre, G. R.,Zaragoza, G. I.,Vinas, S. S., Antúnez , M. E., Alvarez, G. S., &

Malpartida, M. P. (2009). Burnout syndrome in different intensive care units Servicio

de Medicina Intensiva. Enfermeria Intensiva, 20 (4), 131-140.

Freudenberger, H. J. (1974). Staff burn-out. Journal Socio Issues; 30(1), 159-65.

Freudenberger, H. J. (1975). The staff burnout syndrome in alternative in stitution. Psychotharaphy

Theory, Research and practice, 12, 73-82.

Freudenberger, H J. & Gail, N. (2006). The burnout cycle. Scientific American mind, 17 (3), 28-33.

Frost, P. J. & Jamal, M. (1979). Shift work, attitudes and reported behavior: Some association

between individual characteristics and hours of work and leisure. Journal of Applied

Psychology, 64, 77-81.

Gallagher, R. & Gormley, D.K. (2009). Perceptions of stress, burnout, and support systems in

pediatric bone marrow transplantation nursing. Clinical Journal of oncology Nursing,

13 (6), 681-705.

148

Gardner, H. (1983). Frames of Mind: The theory of multiple intelligences, New York: Basic

Books. Gardner, Howard (1999) Intelligence Reframed. Multiple intelligences for the

21st century, New York: Basic Books. 292 + x pages. Useful review of Gardner's theory

and discussion of issues and additions.

Gardner, H. (1999). The Disciplined Mind: Beyond Facts And Standardized Tests, The K-12

Education That Every Child Deserves, New York: Simon and Schuster (and New York:

Penguin Putnam).

Gardener, H. (1983). Frames of Mind: The theory of multiple intelligence. New York: Basic Books.

Garland, B. (2002). Prison treatment staff burnout: Consequences, cause and prevention.

CorrectionsToday,64,116-120.

Garman, A. N., Corrigan, P. W., & Morris, S. (2002). Staff burnout and patient satisfaction:

Evidence of relationships at the care unit level. Journal of Occupational Health

Psychology, 7 (3), 235-241.

George, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human

Relations, 53, 1027-1055.

Gertis, L., Derken, J. J. L., Verbruggen, A. B. P. M., & Katzo, M. (2005). Emotional intelligence

profiles of nurses caring for people with severe behaviour problems. Personality and

Individual differences, 38, 33-43.

Gillespie, M., & Melby, V. (2003). Burnout among nursing staff in accident and emergency and

acute medicine: a comparative study .Journal of Clinical Nursing, 12 (6), 842-851.

Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. New York: Bantam

Books.

149

Goleman, D. (1998 ). Working With Emotional Intelligence. New York: Bantam Books.

Goleman, D., Boyatzis, R., & McKee, A. (2002). The emotional reality of teams. Journal of

Organizational Excellence, 21 (2), 55-65.

Goodfellow, A., Varnam, R., Rees, D., & Shelly, M. P. (1997). Staff stress on the intensive care

unit: A comparison of doctors and nurses. Anesthesia, 52 (11), 1037-41.

Gravetter, F. J., & Wallnau, L. B. (1987). Statistics for the behavioural science. New Delhi: Tata

McGraw Hill Publishing Company Limited.

Gustafsson, H., & Skoog, T. (2012). The mediational role of perceived stress in the relation

between optimism and burnout in competitive athletes. Anxiety Stress Coping, 25(2),

183-99.

Hakanen, J. J., Bakker, A. B., & Jokisaari, M. (2011). 35-year follow-up study on burnout among

Finnish employees. Centre of Excellence for Work Organizations, Finnish Institute of

Occupational Health. Journal of Occupational Psychology, 16 (3), 345-360.

Halbesleben, J. R. B. & Buckley, M. R. (2004). Burnout in organizational life. Journal of

Management, 30, 859-879.

Hallsten ,L., Voss, M., Stark S., & Josephson, M. (2011). Job burnout and job wornout as risk

factors for long-term sickness absence. Work: a journal of prevention assessment and

rehabilitation , 38(2), 181-192.

Hamaideh, S. H. (2011). Burnout, social support, and job satisfaction among Jordanian mental

health nurses. Issues in Mental Health nursing, 32 (4), 234-242.

Handy, C. B. (1985). Understanding Organization, 4th

edn., Facts on file Publication, New York

USA.

150

Happell, B., Martin, T. & Pinikahana, J. (2003). Burnout and Job satisfaction: a comparative study

of Psychiatric nurses from forensic and a mainstream mental health service.

International Journal of Mental Health Nursing, 12 (1), 39-47.

Happell, B., & Koehn, S.(2011). Seclusion as a necessary intervention: the relationship between

burnout, job satisfaction and therapeutic optimism and justification for the use of

seclusion. Journal of Advanced. Nursing, 67 (6).1222-1231.

Hart, A. D. (1984). Coping with Depression in the Ministry and other Helping Professions. Texas:

World Books.

Helkavaara, M., Saastamoinen, P., & Lahelma, E.(2011). Psychosocial work environment and

emotional exhaustion among middle-aged employees. Bio Med Central Research Notes.

4, 4: 101.

Hogan R., Curphy G., & Hogan J., (1994). What we know about leadership effectiveness and

personality, American Psychologist, 49,493-504.

Houkes, I., Winants, Y., Twellaar, M., & Verdonk, P.(2011). Development of burnout over time

and the causal order of the three dimensions of burnout among male and female GPs.

Bio Med Central Public Health ,18 (11) 240.

House, J. S. (1981). Work stress and social support. Reading, MA: Addison – Wesley.

Humpel, N., Caputi. P., & Martin, C. (2001).The relationship between emotions and stress among

mental health nurses. The Australian and New Zealand journal of mental health nursing,

10 (1), 55-60.

Humpel, N., & Caputi, P. (2001). Exploring the relationship between work stress, years of

experience, and emotional competency using a sample of Australian mental health

nurses. Journal of Psychiatric and Mental Health Nursing, 8 (5), 399-403.

151

Hyde, A., Pethe, S. & Dhar, U. (1971). Emotional Intelligence Scale (EIS) Manual. National

Psychological Carporation AGRA.

Jacobson, S. E. & Mc-Grath, H. M.(1983). Nurses under stress, New York: John Wiely & Sons.

Jamal, M. (2004). Burnout, stress and health of employees on non standard work schedules: a study

of Canadian workers. Stress and Health, 20 (3), 113-119.

Jenkins,S. R. & Maslach, C. (1994).Psychological health and involvement in inter personally

demanding occupations: a longitudinal perspective. Journal of organizational

Behaviour, 15 (2), 101-127.

Jones, S. R.,& McEwen, M. K. (2000). A conceptual model of multiple dimensions of identities.

Journal of College Student Development, 41.

Jordan, P. J., Ashton-James, C. E., & Ashkanasy, N. M. (2006). Evaluating the claims: Emotional

intelligence in the workplace. In K. R. Murphy (Ed.), A critique of emotional

intelligence: 189-210. Mahwah, NJ: Lawrence Erlbaum.

Kafetsios, K., & Zampetakis, L. A. (2007). Emotional intelligence and job satisfaction: Testing

the mediatory role of positive and negative affect at work. Personality and Individual

Differences, 44, 712-722.

Kane, D. & Kartha, A. (1992) .Job Sharing: Impact on the general well being of female nurses.

Canadian Journal of Nursing Administration, 5, 6-10.

Kandolin, I. (1993). Burnout of female and male nurses in shift work. Ergonomics. 36(1-3), 141-

147.

152

Karadavut, K. I., & Uneri, S.O.(2011). Burnout, depression and anxiety levels in mothers of infants

with brachial plexus injury and the effects of recovery on mothers' mental health.

Europian Journal of obstetrics, Gynecology and Reproductive Biology ,157 (1), 43-47.

Kiersteads, H. A. Sarkozy, G. N. & Selkow, S. M. (1999). On K- Ordered Hamiltonian Graphs.

Journal of Graph Theory, 32 (1), 17-25.

Kim, W.O., Moon, S.J., & Han, S.S.(2010). Contingent nurses' burnout and influencing factors,

College of Nursing Science, East-West Nursing Research Institute, Kyung Hee

University, Korea. Journal of Korean Academic of Nursing, 40 (6), 882-891.

Kluger ,M. T., Townend, K. & Laidlaw, T.(2003). Job satisfaction, stress and burnout in Australian

specialist anaesthetists. Anaesthesia, 58 (4), 339-345.

Koeske, G., & Koeske, R. (1989). Work load and burnout: Can social support and perceived

accomplishment help? Social Work, 25, 243-248.

Kord, B. (2012). Influence of Socio-Demographic Factors on job Burnout of Standard and Industry

Employees. Journal of the Indian Academy of Applied Psychology, 38 (2), 344-351.

Lacoursiere, R. B. (2001). Burnout and substance user treatment: the phenomenon and the

administrator clinician‘s experience. Substance Use and Mmisuse, 36 (13), 1839-74.

Lakshmi, K. S., Ramchandran, T.,& Boohene, D. (2012).Analysis of work life ,balance of female

nurses hospital comparative study between government and private hospital in Chennai,

T.N. India. International Journal of Trade, Economic and Finance. 3 (3), 213-218.

Lambert, E. G. & Hogan, N. L. (2010). Work family conflict and job burnout among correctional

staff. Psychological Reports, 106 (1), 19-26.

Lazarus, R. S. (1966). Psychological stress and the coping process. New York: McGraw-Hill.

153

Lee, W .E., Kwok, C. H., Hunter, E. C., Richards, M., & David, A. S. (2010). Prevalence and

childhood antecedents of depersonalization syndrome in a UK birth cohort. Psychiatric

Epidemiology, 47 (2), 253-261.

Lee, K. E. (2011). Moderating effects of leader-member exchange (LMX) on job burnout in

dietitians and chefs of institutional foodservice. Nutrition Research and Practice, 5 (1),

80-87.

Lee, R. T. & Ashforth, B. E. (1993). A further examination of managerial burnout: Toward an

integrated model. Journal of Organizational Behavior, 14, 3-20.

Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three

dimensions of job burnout. Journal of Applied Psychology, 81, 123-133.

Leiter, M. P., & Maslach, C. (1988). The impact of interpersonal environment on burnout and

organizational commitment. Journal of Organizational Behavior, 9: 297-308.

Leiter, M. P., Jackson, N. J., & Shaughnessy, K. (2009). Contrasting burnout, turnover intention,

control, value congruence and knowledge sharing between Baby Boomers and

Generation X , Journal of Nursing Management, 17 (1), 100-109.

Levi, L. (1990). Occupational stress: Spice of life or kiss of death? American Psychologist, 45,

1142-1145.

Lopez, C. J,. Gurpegui, M., Ayuso, M. J. L., Luna, J.D. & Catalan, J. (1999). Emotional distress

and occupational burnout in health care professionals serving HIV infected patients: A

comparison with oncology and internal medicine service. Psychotherapy and

Psychosomatics, 68, (6), 348-356.

154

Lovseth, L. T., Fridner, A., Jonsdottir, L. S., Marini, M., & Linaker, O. M.( 2013). Associations

between Confidentiality Requirements, Support Seeking and Burnout among University

Hospital Physicians in Norway, Sweden, Iceland and Italy (the HOUPE study). Stress and

Health.

Lue, B. H., Chen, H. J., Wang, C. W., Cheng, Y., & Chen, M. C. (2010). Stress, personal

characteristics and burnout among first postgraduate year residents: a nationwide study

in Taiwan. Med teach, 32 (5), 400-407.

Marchand, A. & Durand P. (2011). Psychological distress, depression, and burnout: similar

contribution of the job demand-control and job demand-control-support models?

.Journal of Occupational and Environmental Medicine, 53(2), 185-189.

Maslach, C. (1976). Burned-out. Human Behavior, 5, 16-22.

Maslach, C. & Leiter, M. P. (1997). The truth about burnout; How organizations cause personal

stress and what to do about it. San Francisco Josseey- Bass.

Maslach, C. (1998). Multidimensional theory of burnout. In theories of organizational stress. Ed cl

Cooper (pp.68-85) Oxford, UK: Oxford University, Press.

Maslach, C. (1982). Burnout: The cost of caring. Englewood Cliffs: Prentice Hall.

Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). Maslach Burnout Inventory Manual. Palo Alto:

Consulting Psychologists Press.

Maslach, C., Schaufeli, W. B. & Leiter, M. P. (2001). Job burnout. In S. T. Fiske, D. L.

Schachter & C. Zahn-Waxer (Eds.), Annual Review of Psychology, 52, 397-422.

155

Maslach, C.,& Leiter, M.P.(1997). Teacher burnout: A research agenda. In R. Vadenbeghe & A.M.

Huberman (Eds.) Understanding and preventing teacher burnout: A sourcebook of

international research and practice (pp.295-303). Cambridge, U.K.: Cambridge

University Press.

Maslach, C. & S. Jackson. (1981). The measurement of experienced burnout. Journal of

Occupational Behavior, 2, 99-113.

Maslach,C. & Jackson, S.E. (1982). Maslach Burnout Inventory Research Edition Manual, C.A.

Consulting Psychologists Press.

Mayer, R. E. (2001) Multimedia learning (Ed. Illustrated reprint) Cambridge University Press.

Mayer, J. D. & Salovey, P. (1993). The intelligence of emotional intelligence, Intelligence, 17, 433-

442.

Mayer, J. D. & Salovey, P. (1997). What is emotional Intelligence? in P. Salovey and Sluyter

(Eds.), Emotional development and emotional intelligence: Implications for educators

(pp.3-31) New York: Basic.

Mayer, J. D., Salovey, P., & Caruso,D. R. (2000).Competing Models of Emotional intelligence. In

R.J. Sternberg (Ed.), Handbook of Human Intelligence. New York: Cambridge

Mayer, J. D., Salovey, P., & Caruso, D. R. (2004). Emotional intelligence: Theory, findings, and

implications. Psychological Inquiry, 15: 197-215.

McClelland, D. C. (1973). Testing for competence rather than for intelligence American

Psychologist, 28, 1-14. On www. Orientamentto. it.

156

McKenzie, G. L., Teri, L., Salazar, M. K., Farran, C. J., Beck, C., & Paun, O. (2011). Relationship

between system-level characteristics of assisted living facilities and the health and safety

of unlicensed staff. American Association of Occupational Health Nurses Journal, 59

(4), 173-183.

Mealer, M., Burnham, E. L., Goode, C. J., Rothbaum, B. & Moss, M. (2009). The prevalence and

impact of post traumatic stress disorder and burnout syndrome in nurses. Depression

and Anxiety, 26, 1118-1126.

Mearns, J. & Cain, J. E. (2003). Relationships between teachers‘ occupational stress and their

burnout and distress: roles of coping and negative mood regulation expectancies.

Anxiety, Stress and Coping, 16, 71-82.

Meeusen, V. C., Van D. K., Brown, M. C., Van, Z. A. A, & Knape, H. T. (2011).Understanding

nurse anesthetists' intention to leave their job: how burnout and job satisfaction mediate

the impact of personality and workplace characteristics. Health Care Management

Review, 36 (2), 155-163.

Mendoza, L., Navinés, R., Crippa, J. A., Fagundo, A. B., Gutierrez, F. Nardi, A. E., Bulbena, A.,

Valdés, M., & Martín-Santos, R.(2011). Depersonalization and personality in panic

disorder. Comprehensive Psychiatry ,52 (4) 413-419 .

Moya-Albiol, L., Serrano, M. A., & Salvador, A.(2010).Job satisfaction and cortisol awakening

response in teachers scoring high and low on burnout. The Spanish Journal of

Psychology, 13 (2), 629-636.

Mutkins, E., Brown, R. F., & Thorsteinsson, E. B. (2011). Stress, depression, workplace and social

supports and burnout in intellectual disability support staff. Journal of Intellectectual

Disability Research, 55 (5), 500-510.

157

Nakata, A., Haratani, T., Takahashi, M., Kawakami, N., Arito, H., Fujioka, Y., Shimizu, H.,

Kobayashi, F. & Araki, S. (2001). Job stress, social support at work, and insomnia in

Japanese shift workers .Journal of Human Ergology, 30 (12), 203-209.

Nirel, N., Goldwag, R.,Feigenberg, Z., Abadi, D., & Halpern, P.(2008). Stress, work overload,

burnout, and satisfaction among paramedics in Israel. Perhospital and Disaster

Medicine. 23 (6), 537-546.

Oehler, J. M., Davidson, M. G., Starr, L. E. & Lee, D. A. (1991). Burnout, job stress, anxiety, and

perceived social support in neonatal nurses. Heart Lung, 20 (5), 500-505.

Ohue, T., Moriyama, M., & Nakaya, T. (2011). Examination of a cognitive model of stress,

burnout, and intention to resign for Japanese nurses. Journal of Nursing Science, 8 (1),

76-86.

Olsson, K., Kandolin, I., & Toropainen, K.K. (1990). Stress and coping strategies of three shift

workers. Le Travail Humain , 53(2), 175-188.

Omdahl, B. L., & O‘Donnell, C. (1999). Emotional contagion, empathic concern and

communicative responsiveness as variables affecting nurses' stress and occupational

commitment. Journal of Advanced Nursing, 29 (6), 1351-1360.

Onyett ,S.(2011). Revisiting job satisfaction and burnout in community mental health teams.

Journal of Mental Health, 20 (2), 198-209.

Onyett, S., Pillinger, T. & Muijen, M. (2011). Job satisfaction and burnout among members of

community mental health team. Journal of Mental Health, 6 (1), 55-66.

Organ, D., & Near, J. (1985). Cognition versus affect in measures of job satisfaction. Intrnational

Journal of Psychology, 20, 241-53.

158

Ogus, E. D. (1990). Burnout and social support systems among ward nurses. Issues in Mental

Health nursing, 11 (3) 267-81.

Palfi, I., Nenmeth, K., Kerckes, Z., kallai, J. & Betlehem, J. (2008). The role of burnout among

Hungarian nurses. International Journal of Nursing Practice, 14(1), 19-25.

Palemer, S., Cooper, C., & Thomas, K. (2001). Model of organizational stress for use with in an

occupational health education/ promotion or well being programme- a short

communication. Health Education Journal, 60 (4), 378-380.

Pandey, R. & Tripathi, S.(2002) . Role of social support in job stress burnout relationship. Journal

of Applied Psychology, 39, 9-17.

Papadaou, D., Anagnostopoulos, F., & Monos, D. (1994). Factors contributing to the development

of burnout in oncology nursing. The British Journal of Medical Psychology, 67, 187-

199.

Pareek, U. (1994). Customer- oriented culture and structure. In R. K. Arora and A Gulati (Ed).

Consumer- orientation, premises and perspectives (p.p. 71-77) Jaipur, Arihant.

Peeters, M. C. W., Montgomery, A. J., Bakker, A. B. & Schaufeli, W. B. (2005). Balancing work

and home: How job and home demands are related to burnout. International

Journal of Stress Management, 12, 43-61.

Peiro, J. M., Gonzales-Roma, V., Tordera, N., & Manas, M. A. (2001). Does role stress predict

burnout over time among health care professionals. Psychology and Health, 16, 511-

525.

159

Philipp, A. & Schupbach, H. (2010). Longitudinal effects of emotional labour on emotional

exhaustion and dedication of teachers. Journal of Occupational Health Psychololgy,

15(4), 494-504.

Piko B. F. (2006). Burnout, role conflict, job satisfaction and psychosocial health among Hungarian

health care staff: a questionnaire survey. International Journal of Nursing Studies.

43(3), 311-318.

Pines, A., & Aronson, E. (1989). Career burnout: Causes and cures. New York: Free Press.

Pines, A. (1993). Burnout: An existential perspective. In W. B. Schaufeli, C. Maslach, and T.

Marek (Eds.), Professional burnout: Recent developments in theory and research (pp.

33–52). Washington, DC: Taylor and Francis.

Pishghadam, R., & Sahebjam, S. (2012).Personality and Emotional Intelligence in teacher burnout.

The Spanish Journal of Psychology, 15 (1), 227-236.

Platsidou, M. (2009). Burnout, job satisfaction and emotional intelligence of special education

teachers. European Educational Research Association.

Ponnusamy, A. (2006). Burnout and career achievement among personnel Managers. Journal of

Psychological Research, 50 (2), 79-86.

Potter, B.A. (2005). Overcoming Job Burnout: How to Renew Enthusiasm for Work, Ronin

Publishing.

Quentin, R., & Monk, T. H. (1991). Is the poor sleep of shift workers a disorder? The American

Journal of Psychiatry, 148 (11), 1487-1493.

Ravasi, D. & Schultz, M. (2006). Responding to organizational identity threats. Exploring the role

of organization culture. Academy of Management, 49 (3), 433-458.

160

Ray, E., & Miller, K. (1994). Social support, home/work stress, and burnout: Who can help?

Journal of Applied Behavioral Science, 30, 357-373.

Rebecca, J. E. & Wendy, J. C. G. (2008). Why emotions matter: Age Agitation and burnout among

registered nurses. The On line Journal of Issues in Nursing, 13 (1).

Ross, J., Jones, J., Callaghan, P., Eales, S. & Ashman, N.(2009). A survey of stress, job satisfaction

and burnout among haemodialysis staff. Journal: J Ren Care, 35 (3), 127-33.

Russell, G. F. M., Szmukler, G. I., & Dare, C. (1987). An evaluation of family therapy in anorexia

nervosa and bulimia nervosa. Archives of General Psychiatry, 44, 1047–1056.

Saloley, P. & Mayer, J D. (1990). Emotional intelligence. Imagination, Cognition, and Personality,

9 (3), 185-211.

Schaufeli, W. B. & Enzmann, D. (1998).The burnout companion to study and practice .A critical

analysis .London, Taylor & Francis.

Schaufeli, W.B., Taris, T.W., & Van Rhenen, W. (2008). Workaholism, burnout and engagement:

Three of a kind or three different kinds of employee well-being? Applied Psychology:

An International Review, 57, 173-203.

Schaufeli, W. B. & Peeters, M. (2000). Job stress and burnout among correctional officers: A

literature review. International Journal of Stress Management, 7, 19-48.

Schaufeli, W. B. & Greenglass, E. R. (2001). Introduction on a special issue on burnout and health.

Psychology and Health, 16, 501-510.

161

Schmit, M. J.( 2006). EI in the business world. In K. R. Murphy (Ed.), A critique of emotional

intelligence: 211-234. Mahwah, New Jersey : Erlbaum.

Semmer, N.(1996). Individual differences work, stress and health. In Handbook of work and health

Psychology. Ed. M.J. Schabracq.JAM Winnubst, CL Cooper (pp. 51-86), United King-

dom Wiley.

Sinha, J.B.P. (1990): Work culture in the Indian context, New Delhi: Sage Publication Ltd.

Skaalvik, E. M. & Skaalvik S.(2011). Teachers' feeling of belonging, exhaustion, and job

satisfaction: the role of school goal structure and value consonance. Anxiety Stress

Coping ,24 (4), 369-385.

Smith, C. A., Organ, D. W., & Near, J. P.(1983). Organizational citizenship behavior: Its nature and

antecedents. Journal of Applied Psychology, 68, 655-63.

Smith, K. J. (2011). Work-family conflict and job burnout among correctional staff: a comment on

Lambert and Hogan (2010). Psychological Reports, 108 (1), 23-26.

Smith, M., Gil, G. E., Segal, J., & Segal, R. (2001). Preventing, Burnout signs symptoms, causes

and coping strategies (on line) http:// www.helpguide. Ogr/mental/burnout_sign

symptoms htm retrieved on 1.05.2009

Sorgaard, K. W., Ryan, P., & Dawson, I. (2010). Qualified and Unqualified (N-R C) mental health

nursing staff--minor differences in sources of stress and burnout. A European multi-

centre study. Bio Med Central Health Service Research, 14, (10) 163.

Spector, P. E., Chen, P. Y., & O‘Connell, B. J. (2000). A longitudinal study of relations between

job stressors and job strains while controlling for prior negative affectivity and strains.

Journal of Applied Psychology, 85, 211–218.

162

Srivastava, U. R. & Singh, A.P. (2006). Functional Social Support Questionnaire (FSSQ). National

Academy of Psychology, India. Psychological Studies, 51 (2-3), 217-222.

Staines, G. L.,& Pleck, J. H. (1984). Nonstandard work schedules and family life. Journal of

Applied Psychology, 69 (3), 515-523.

Stimpfel, A.W., Sloane, D. M., & Aiken, L. H.(2012). The longer the shifts for hospital nurses, the

higher the levels of burnout and patient dissatisfaction. Health Affairs, 31(11),2501-

2509.

Sundin, L., Hochwalder, J. & Lisspers, J. (2011).A longitudinal examination of generic and

occupational specific job demands, and work-related social support associated with

burnout among nurses in Sweden. Work, 38 (4), 389-400.

Takashi, S., Tetsuya, M., Shinya, K., Norio, M., & Shoji, N. (2003).Relationship between Burnout

and Communication Skill Training among Japanese Hospital Nurses: A Pilot Study.

Journal of Occupational Health, 45 (3), 185-190.

Taris, T. W., Le Blanc, P. M., Schaufeli, W. B., & Schreurs, P. J. G. (2005). Are there causal

relationships between the dimensions of the Maslach Burnout Inventory? A review and

two longitudinal tests. Work and Stress, 19, 238-255.

Thorsen, V. C., Tharp, A. L., & Meguid, T. (2011). High rates of burnout among maternal health

staff at a referral hospital in Malawi: A cross-sectional study. Bio Med Central Nursing,

10 (9).

Thoresen, C. J., Kaplan, S. A., Barsky, A. P., Warren, C. R., & de Chermont, K. (2003). The

Affective Underpinnings of Job Perceptions and Attitudes: A Meta-Analytic Review and

Integration. Psychological Bulletin , 129 (6), 914-945.

163

Thomas, S. P. (1998). Transforming nurses' anger and pain: Steps toward healing. New York:

Springer Publishing Company.

Tigert, J. A., & Laschinger, H. K. (2004). Critical Care nurses perceptions of work place

empowerment magnet hospital traits and mental health. Dynamics, 15 (4), 19-23.

Tselebis, A., Braits, D., Karkanias, A., Apostolopoulou, E., Moussas,G., Gournas,G., & Ilias, I.

(2008). Association on dimension of burnout and family support for a sample of Greek

nurses. Psychological Reports, 103 (1). 63-66.

Tyagi, A. (1997). Organizational Behaviour. Published by excel books A- us Naraina , phase -1

New Delhi 110028 Shri Jainendra press TYA 658.1, 80261. Institue of Management

Technology Ghaziabad.

Ullrich, A., & FitzGerald, P. (1990). Stress experienced by physicians and nurses in the cancer

ward. Social Science and Medicine 1982, 31 (9), 1013-1022.

Ushasree, S., Reddy, S., & Vinoiyap, B.V. (1995). Gender, Gender-role and Age Effects on

Teacher‘s Job stress and job satisfaction. Psychological Studies. , 40 (2), 72-75.

Vahey, D. C., Aiken, L. H., Soloane, D. M., Clarke, S. P., & Vergas, D. (2004). Nurses burnout and

Patient satisfaction. Medical Care, 42 (2), II, 57-66.

Van Dierendonck, D., Schaufeli, W. B., & Buunk, B. P. (2001). Burnout and inequity among

human service professionals: a longitudinal study. Journal of Occupational Health

Psychology, 6 (1),43-52.

Van, D. D. M., Mbazzi, F. B., & Verhoeven, C. (2012). Job conditions, job satisfaction, somatic

complaints and burnout among East African nurses. Journal of Clinical Nursing, 21 (11-

12), 1763-1775.

164

Vega, V. P. (2010). Personality, burnout, and longevity among professional music therapists.

Journal of Music Therapy, 47 (2), 155-79.

Victor,O. L. & Modupe,O. O.(2012). Burnout among nurses in a Nigerian general hospital:

prevalence and associated Factors. International Scholarly Research Network Nursing,

2012, 402157, 6 pages.

Vinokur, A. D., Pierce, P. F., Lewandowski-Romps, L., Hobfoll, S. E., & Galea, S. (2011). Effects

of war exposure on air force personnel's mental health, job burnout and other

organizational related outcomes. Journal of Occupational Health Psychology, 16 (1), 3-

17.

Watking, C. (2000). Developing emotional intelligence. International Journal Selection and

Assessment, 8 (2), 89-92.

Westman, M.; Bakker, A. B.; Roziner, I. & Sonnentag, S.(2011). Crossover of job demands and

emotional exhaustion within teams: a longitudinal multilevel study. Anxiety Stress

Coping, 249 ((5), 561-577.

Weiss, R. S. (1974). The provisions of social relationships. In Z. Rubin (Ed), doing unto others pp

(17-26). Emgle Wood Clifts N.J. Prentice Hall.

Weng, H. C., Hung, C. M., Liu, Y. T., Cheng, Y. J.,Yen, C. Y., Chang, C. C., & Huang, C. K.

(2011).Associations between emotional intelligence and doctor burnout, job satisfaction

and patient satisfaction .Medical Education, 45 (8), 835-842.

Wilkinson, C. S. & Hite, K. J. (2001). Nurse- Physician collaborative relationship on self perceived

job satisfaction in ambulatory care. Lippincotts Case Management, 6 (2), 68-78.

165

Winnubst, J. A. (1993). Organizational structure, social support, and burnout. En W. B. Schaufeli,

C. Maslach y T. Marek (Eds.), Professionalburnout: Recent developments in theory and

research (pp. 151162). London: Taylor and Francis.

Wingate, P. (1972). The Penguin Medical Encyclopaedia. Middlesex :PenguineBooks

,Harmondsworth.

Wolff, H. G. (1950). Life stress and Bodily Disease- A formulation in life stress and bodily

Diseases, Proceeding of Association of Research in Nervous and Mental Disorders, Des

2 & 3 1949, New York Bal timore Williams and wilkins. The Journal of the American

Medical Association, 145 (10), 770.

Wright, K. B. (2011).A communication competence approach to healthcare worker conflict, job

stress, job burnout, and job satisfaction. Journal of Health Quality, 33 (2), 7-14.

Xie, J. L. & Schaubroeck, J.(2001). Bridging approaches and findings across diverse disciplines to

improve job stress research. In P.L. Perrewe & D.C. Ganster (Eds.) Research in

occupational stress and well being, (1), pp. 1-53.

Xie, Z., Wang, A. & Chen B.(2011). Nurse burnout and its association with occupational stress in a

cross-sectional study in Shanghai. Journal of Advanced Nursing, 67 (7), 1537-1546.

Yang, H,, Zhu, L., Yang, Y. & Zhang, H.(2007).Study on the status and the relationship between

job burnout and work ability in hospital staff in Yinchuan city. Wen Sheng Yan, 36 (1),

72-76.

Yoon, J. D., Rasinski, K. A., & Curlin, F. A. (2010). Conflict and emotional exhaustion in

obstetrician- gynaecologists: a national survey. Journal of Medical Ethics, 36 (12), 731-

735.

166

Zapf, D., Seifert, C., Sehmutte, B., Mertini, H. & Holz, M. (2001).Emotion work and job stressors

and their effect on burnout. Psychology and Health, 16 (5), 527-545.

Zevon, M. A., Donnelly, J. P., & Starkey, E. A. (1990). Stress and coping relationships in the

medical environment: A natural experiment. Journal of Psychosocial Oncology, 8 (1),

65-77.

Zhu, W., Zhou, C.L., & Su, D.M. (2007). Relationship between job burnpout and quality of life

factory staff. Zhonghua Lao Dong Wei Sheng Zhi Ye bing Za Zhi, 25 (12), 735-738.

Zeidner, M., Matthews, G., & Roberts, R. D. (2004). Emotional intelligence in the workplace: a

critical review. Applied Psychology: An International Review, 53 (3), 371-373.