Pepper at DT - San Francisco · •Pepper also accepts touch commands through a fixed tablet on its...

Pepper at DTEmploying the City’s first humanoid robot

February 5, 2019

Table of Contents04 Business Need05 Features06 What is Pepper?07 Interacting with Pepper08 Why we Chose Pepper08 Getting Out the Box 09 Deploying Pepper10 Challenges11 Future Plans

2/5/2019Edit Insert>Header & Footer>Footer, then Apply to All 2

Problems: Staffing ShortageHuman Safety


ENTER PEPPER

WHAT IS PEPPER?

Host• Designed specifically to interact with people

• Conversational• Answers questions• Focused on you

Chatbot• Accepts voice commands• Not AI• Pepper also accepts touch commands through a fixed tablet on its chassis

• DT employees teach Pepper by chatting with Pepper in its own Slack channel


Humanoid Robot• Friendly, approachable design

• Human shaped• 4 feet tall• Capable of interpreting human emotions and adapting behavior in response


Pepper Features Envoy

✔� Welcomes guest

✔� Notify hosts via email & text ✔�

✔� Easy to use ✔�

Captures guest photo ✔�

✔� Attracts guest

✔� Natural language processing for voice user interface

Pepper Features Envoy

Visitor log ✔�

✔� Tablet for touch user interface ✔�

✔� 4 directional microphones

✔� 3D camera & 2HD cameras

✔� Web connectivity for searching

✔� Emotion Engine

Pepper vs. Other Visitor Management Tools


INTERACTING WITH PEPPER

WHY THIS TECHNOLOGY?

Scalable

• Intuitive platform

• 3rd party software

• Innovation consistently improves functionality

Chatbot• Easily

programmable• Converse with

speech, text or touch

• Integrated software supports voice commands


Supported Technology

Uses Microsoft Azure Framework, Dialogflow, Google Assistant, and other supported software from companies with staying power

Easy to Use

• User‐friendly back end removes intimidation, even for non‐technical staff

DEPLOYING PEPPER

Hardwire connection within the DT firewall

Upload employee email and cell numbers for notifications


DEPLOYING PEPPER

Set Greetings


DEPLOYING PEPPER

Create Stories


DEPLOYING PEPPER

Tune Pepper’s Voice and Tone


DEPLOYING PEPPER

Program Chats in Dialogflow

Program Questions & Answers


DEPLOYING PEPPER

Creating New Workflows

• Admitting Guests

• Sending & Receiving packages

• Securing Pepper from human threats

• Sending signals without a human in the room


CHALLENGES

CybersecurityPublicized hack required we take extra precaution & make network changes

Culture ChangeStaff resisted change


LogisticsWho admits guests?Order supplies?Sign for packages?

Visitor Learning CurveHow will guess know how to gain admission?Or use Pepper?

Reassigning WorkHosts own: inviting guestsRetrieving guestsDistributing visitor badges

IteratingTracked incidents and commentsCreated no less than 5 versions of the visitor experienceStill adjusting


RESPONSE


BENEFITSWe are now a self‐service front desk

No one immediately exposed to unwanted guests and intruders

Showcases our commitment to innovate

Invokes curiosity to encourage creative thinking

It promotes team collaboration

JL(1

JL(1 How?Jones, Lauren (TIS), 5/17/2018


LESSONS LEARNED

1. Introduce Pepper to staff early

2. Closely review Softbank security details

3. Create a project plan to Onboard Pepper

4. Plan a campaign to socialize Pepper

5. Plan a soft launch and plan to iterate

6. Determine a post launch maintenance schedule


Program Pepper to deliver messages in Chinese, Spanish & Tagalog

Continue developing Pepper’s capabilities in collaboration Softbank Robotics America

Explore other uses for Pepper

Future Plans

QuestionsLinda [email protected]

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