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People, Processes & Physical Evidence Greeting StaffPEOPLEFRONTBACKMenu & Ordering StaffWelcome DrinksGrill Set-Up & Starters Buffet Guidance & Replenish Provide Bill & Collect Cash/ CardPrepare DrinksPrepare StartersPrepare Main CoursePrepare Desert CourseBill ProcessingSet-Up & CleaningPROCESSGrilling of startersCooking & ServingRe-Heating of FoodPayment SystemCleaning System & processesBeverage preparationCustomer ExperiencePhysical EvidenceArriving at Barbeque NationOccupy a TableReceive drinks & menuSet-Up of Grill StationServing of startersSelf serve from BuffetPay billExterior & parkingAmbience, Decor, StaffDrinks, Flag Grill Station Staff, Trays Buffet Spread Bill & Card Swipe