“PEOPLE JOIN ORGANISATIONS

BUT LEAVE MANAGERS”

Rachel Hibberd

Hobnob Consulting Ltd

MARCUS BUCKINGHAM – ‘FIRST BREAK ALL THE RULES’

“It is better to work for a great manager in an old-fashioned company than for a terrible manager in a company offering

an enlightened, employee-focused culture.”

“People join companies. They leave managers.”

JUDITH LEARY-JOYCE‘BECOMING AN EMPLOYER OF CHOICE’

“70% of people leave their manager and not

the job”

HOW DO WE DEFINE OUR DIFFERENT GENERATIONS?

Baby Boomers - people born between 1943

and 1960

Generation X - people born between 1960 & 1980

Generation Y (or Millennials, Nexters or

Generation Next) - people born between 1980 & 2000

WHAT ARE DIFFERENT GENERATIONS EXCITED BY? Baby Boomers – Driven, love a challenge, build

stellar careers. Can be highly competitive as they have had to compete at every step of their career

Gen X - Welcome diversity, motivated by money, self reliant, enjoy having fun. Value flexibility and work/life balance. Love autonomy on the job

Gen Y - Well organised and confident. Achievement orientated. Love environments where difference is respected and valued. Where people are judged on their contribution and where talent matters

GENERATIONS VS ENGAGEMENT

One size does not fit all

The more diverse the workforce the more

diverse the engagement activity

Find their ‘caravan’!

I know what is expected of me

I have the resources I need to do my work

I have the opportunity to do what I do best every day

In the past seven days I have receivedrecognition/praise for doing good work

My manager seems to care about me

My manager encourages my development

Health Check: Try the Gallup 12

My opinion seems to really count

The mission/purpose of my organisation makes me feel that my job is important

My colleagues are committed to doing high quality work

I have a best friend at work

In the last six months my manager has talked to me about my progress

In the last year I have had the opportunity to learn and grow

Health Check: Try the Gallup 12

WHAT’S A MANAGER TO DO?

Be clear about what is expected of each person in their role

Value individual contributions

Care for the individual as a person

Trust the individual

Involve the individual in decision making

AND SOME MORE THINGS....

Encourage the expression of opinions, listen and

act on these

Provide regular motivational and developmental feedback

Recognise a job well done

Review individual performance on a one to one basis at least once every three months

WHAT QUESTIONS DO YOU HAVE?